Brief On Emotional Intelligence

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Which a leader do you like ?Which a leader do you like ?

an emotionally intelligent leaderan emotionally intelligent leader an emotional leader an emotional leader

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Leadership• The process of influencing

the activities of an organised group toward goal achievement

• Doing jobs through other people

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Emotional Intelligence (EI)“Emotional intelligence is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships” (Goleman)

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The History of EIThe History of EI• In 1990, an article which comprises some ideas called

„emotional intelligence‟ was published by Peter Salovey of Yale and John Mayer of the University of New Hampshire.

• It was Daniel Goleman who popularised the term of Emotional Intelligence (EI) to communities in 1995 by his famous book with the same name

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Advantages of using Emotional Intelligence

• improves relationships with colleagues• enables good communication and an ability to

influence others without conflict• enhances reputation within the team and the

organisation• maintains control• lowers stress levels• maintains motivation

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Disadvantages of using Emotional Intelligence

• cannot always be learned, though it can be developed

• is sometimes dismissed as being just another management fad

• is ridiculed by people with low levels of emotional intelligence

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The comparison of EI with the other …

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Five Components of EI

1. Self-awareness2. Self-regulation3. Motivation

4. Empathy 5. Social skill

‘Intrapersonal Intelligence’

‘Interpersonal Intelligence’

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Self-AwarenessSelf-Awareness• Having a deep

understanding of our emotions, strengths, weakness, needs, and drives

• Being honest with ourselves and the others

WWHHOOAAMMII??

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Leaders with Self-Leaders with Self-AwarenessAwareness

• not taking actions which are not taking actions which are unsuitable with unsuitable with organisation's capabilitiesorganisation's capabilities

• encourages to enhance the assets encourages to enhance the assets in order in order to succeed in obtaining the better to succeed in obtaining the better resultsresults

• Self-confidence about anything Self-confidence about anything (e.g. speaking in public) (e.g. speaking in public)

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Self-RegulationSelf-Regulation• Controlling our feeling, moods and emotional impulses• Having adaptability and flexibility with challenges

“Take responsibility for your life. If you can't control what happens, you can at least control how you

respond.”(Sanborn)

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Leaders with Self-RegulationLeaders with Self-Regulation• Think first before taking

an action• Not easy in getting

angry and panic• React to any condition

with a smile

SMILE A WHILE SMILE A WHILE Group - iii 14

MotivationMotivation• Drives which attempt

to achieve beyond expectations

• A strong desire to attain goals with energy and determination“

““Nothing great was ever achieved without enthusiasm”Nothing great was ever achieved without enthusiasm”#nevergiveup#nevergiveupGroup - iii 15

Leaders with MotivationLeaders with Motivation• Self-motivation• Be optimistic in

responding the result whether it is bad or good

• Remain hopeful and overcome failure without frustration

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EmpathyEmpathy• Understanding others

and taking active interest in their concerns

• Being sensitive to the diversity about what the others feel

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Leaders with EmpathyLeaders with Empathy• Understanding what workers feel and what they Understanding what workers feel and what they

want by being aware of their needs, perspectives, want by being aware of their needs, perspectives, feelings, concerns, and senses of the developmental feelings, concerns, and senses of the developmental needs of themneeds of them

• Behaving carefully in terms of instructing the staffBehaving carefully in terms of instructing the staff• Becoming a good listener to employees‟ initiation Becoming a good listener to employees‟ initiation

without interruptionwithout interruption

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Social SkillSocial Skill• Ability in managing

relationship (no work will be done alone)

• Sociability and cooperation with a purpose and moving people to the desired direction

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Leaders with Social SkillLeaders with Social Skill• Working together with the subordinatesWorking together with the subordinates• Not only just socialising with the followers but also Not only just socialising with the followers but also

developing themdeveloping them• Being supportive and having ability to communicate Being supportive and having ability to communicate

as well as inspire peopleas well as inspire people• A proficiency in resolving conflicts, collaboration and A proficiency in resolving conflicts, collaboration and

forming a good team workforming a good team work

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Some Gender DifferencesSome Gender Differences• More willing to More willing to

compromise social compromise social connectedness for connectedness for independenceindependence

• Not as good as women at Not as good as women at thisthis

• Less adept than women Less adept than women overalloverall

• More physiologically More physiologically overwhelmed by marital overwhelmed by marital conflictconflict

• Greater need for Greater need for connectednessconnectedness

• Have a wider range of Have a wider range of emotionsemotions

• Better at developing social Better at developing social strategies overallstrategies overall

• Better at reading emotionsBetter at reading emotions• Perhaps more engaged in Perhaps more engaged in

marital conflictmarital conflict

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ConclusionConclusion““Emotional Intelligence is a way of Emotional Intelligence is a way of recognising, understanding, and choosingrecognising, understanding, and choosinghow we think, feel, and act.how we think, feel, and act.It defines how and what we learn;It defines how and what we learn;it allows us to set priorities; it determinesit allows us to set priorities; it determinesthe majority of our daily actions.the majority of our daily actions.It shapes leaders‟ interactions withIt shapes leaders‟ interactions withthe subordinates andthe subordinates andunderstanding of themselves.”understanding of themselves.”

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It Doesn't Matter It Doesn't Matter Who You Are, Who You Are,

Where You Where You Come From. The Come From. The

Ability To Ability To Triumph Begins Triumph Begins

With You. With You. Always. Always.

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