BRIDGE AHEAD UNSW Global TOWARDS UNSW Global February 2007 Welcome to the second edition of Towards UNSW Global. Quite a lot has been happening since the first news- letter, some of which we will detail in this issue. Most importantly we now have a timeframe around our move to our new identity. At its meeting of 19 February, the UNSW Council decided to delegate responsibility for decisions about the management of all the con- trolled entities, including NSG, to the Finance Committee of Council. The Committee’s next meeting is on 22 March where we expect them to con- firm our new name and composition. In the interim I will be meeting with Senior UNSW Executives on 1 March to discuss various proposals for how we might add more value to UNSW through the products and services we offer, and we have our international planning day on 2 March. I therefore expect that we will launch our new look organisa- tion with a new name and new strategy sometime in April. This is also the time when a number of UNSWIL staff move to 223 Anzac Parade, and the NCLT and RTO staff move to Rosebery, so there will be several opportunities for celebrating a new beginning. A big focus of this issue is the oppor- tunity for professional development in a number of areas. I do hope you will take advantage of the proposed programs to improve your skills, upgrade your CV and work with colleagues in other parts of the organisation. Dr Kerry Hudson Chief Executive Officer NEW BUSINESS ACTIVITIES China has been a significant focus of new business activity for a number of NSG busi- ness units in recent months. For example UNSWIL has extended their intensive English Language Teacher Education of- ferings to provide customised offerings for key corporate clients. Before Christmas we had the first group of 26 English language teachers from various New Oriental English Schools across China who undertook a two week training program under the leader- ship of Jill Murray and Craig Stevens. The program was supported by administrative assistance from Consulting and Corporate Services staff in keeping with our new in- tegrated approach to customised business. It is anticipated that this will be the first of many similar programs with New Ori- ental who are the largest private provider of English language programs in China. NSG Consulting has also been short-list- ed for an Asia Development Bank project in China focusing on coal mine safety. If we are successful, the resultant study will be undertaken in partnership with a Chinese- based consulting firm. Foundation Studies is reviewing the man- agement of its external programs in China with a view to improving existing institu- tional and agent partnerships. We will be discussing these and other China initiatives at our international planning day at the Randwick campus on 2 March. BUSINESS PERFORMANCE We are already starting to see some im- provement in our education business as a consequence of the recent review of agents’ commissions on behalf of NSG and the UNSW International Office. Founda- tion Studies offers and deposits are over 25% ahead of this time last year and we are confident of ex- ceeding budget in the first quarter. Mary Tan and her team in Singapore have also made some terrific progress with recruitment for the UNSW Asia School and have more than doubled their figures of semester one 2006. STAFF MOVEMENTS There have been a number of staff move- ments since our last newsletter. Jon Ireland has become Director of Foundation Studies and Cheryl Dufty has taken on the chal- lenging role of Manager, Student Services for both UNSWIL and Foundation. Also at UNSWIL, Anna Sannibale and Adele Pit- keathly have taken on the roles of Director of Studies, Language Teaching and Testing; and Director of Studies, English Language, respectively. From 1 March we will start to introduce the new shared services model for commer- cial support services to all our businesses. Under this arrangement, staff in the busi- ness units will continue to support their main products but will report through to Managers with overall responsibility for de- livering service outcomes. This means that all Finance staff will re- port to Kenny Wu from that date, all sales and marketing staff will report to Liddy Ko- rner and HR staff to Maria Ferrara. Hasitha Buckman and her team will also report to Kenny as he has overall responsibility for management information systems. IT staff at EAA and Study Abroad/Consulting are not covered by this arrangement because their work is focused on product rather than service support. New Oriental teachers at their Certificate ceremony UNSW Singapore Manager, Mary Tan
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BRIDGE AHEAD
UNSW Global
TOWARDS
UNSW GlobalFebruary 2007
Welcome to the second edition of Towards UNSW Global. Quite a lot has been happening since the fi rst news-letter, some of which we will detail in this issue. Most importantly we now have a timeframe around our move to our new identity. At its meeting of 19 February, the UNSW Council decided to delegate responsibility for decisions about the management of all the con-trolled entities, including NSG, to the Finance Committee of Council. The Committee’s next meeting is on 22 March where we expect them to con-fi rm our new name and composition.
In the interim I will be meeting with Senior UNSW Executives on 1 March to discuss various proposals for how we might add more value to UNSW through the products and services we offer, and
we have our international planning day on 2 March. I therefore expect that we will launch our new look organisa-tion with a new name and new strategy sometime in April. This is also the time when a number of UNSWIL staff move to 223 Anzac Parade, and the NCLT and RTO staff move to Rosebery, so there will be several opportunities for celebrating a new beginning.
A big focus of this issue is the oppor-tunity for professional development in a number of areas. I do hope you will take advantage of the proposed programs to improve your skills, upgrade your CV and work with colleagues in other parts of the organisation.
Dr Kerry HudsonChief Executive Offi cer
NEW BUSINESS ACTIVITIES
China has been a signifi cant focus of new business activity for a number of NSG busi-ness units in recent months. For example UNSWIL has extended their intensive English Language Teacher Education of-ferings to provide customised offerings for key corporate clients. Before Christmas we had the fi rst group of 26 English language teachers from various New Oriental English Schools across China who undertook a two week training program under the leader-ship of Jill Murray and Craig Stevens. The program was supported by administrative assistance from Consulting and Corporate Services staff in keeping with our new in-tegrated approach to customised business. It is anticipated that this will be the fi rst
of many similar programs with New Ori-ental who are the largest private provider of English language programs in China.
NSG Consulting has also been short-list-ed for an Asia Development Bank project in China focusing on coal mine safety. If we are successful, the resultant study will be undertaken in partnership with a Chinese-based consulting fi rm.
Foundation Studies is reviewing the man-agement of its external programs in China with a view to improving existing institu-tional and agent partnerships. We will be discussing these and other China initiatives at our international planning day at the Randwick campus on 2 March.
BUSINESS PERFORMANCE
We are already starting to see some im-provement in our education business as a consequence of the recent review of agents’ commissions on behalf of NSG and the UNSW International Offi ce. Founda-tion Studies offers and deposits are over 25% ahead of this time last year and we are confi dent of ex-ceeding budget in the fi rst quarter.
Mary Tan and her team in Singapore have also made some terrifi c progress with recruitment for the UNSW Asia School and have more than doubled their fi gures of semester one 2006.
STAFF MOVEMENTSThere have been a number of staff move-ments since our last newsletter. Jon Ireland has become Director of Foundation Studies and Cheryl Dufty has taken on the chal-lenging role of Manager, Student Services for both UNSWIL and Foundation. Also at UNSWIL, Anna Sannibale and Adele Pit-keathly have taken on the roles of Director of Studies, Language Teaching and Testing; and Director of Studies, English Language, respectively.
From 1 March we will start to introduce the new shared services model for commer-cial support services to all our businesses. Under this arrangement, staff in the busi-ness units will continue to support their main products but will report through to Managers with overall responsibility for de-livering service outcomes.
This means that all Finance staff will re-port to Kenny Wu from that date, all sales and marketing staff will report to Liddy Ko-rner and HR staff to Maria Ferrara. Hasitha Buckman and her team will also report to Kenny as he has overall responsibility for management information systems. IT staff at EAA and Study Abroad/Consulting are not covered by this arrangement because their work is focused on product rather than service support.
New Oriental teachers at their Certifi cate ceremonyNew Oriental teachers at their Certifi cate ceremony
UNSW Singapore UNSW Singapore Manager, Mary Tan
The fi rst graduates of the Frontline Man-agement program gave their work-based project presentations before Christmas to a large group comprised of their line managers and other NSG managers and HR staff. The quality of the presenta-tions was well beyond initial expecta-tions and all members of the group have expressed an interest in proceeding to the Diploma which will be offered in late April/early May. It is proposed to offer another certifi cate program in April and September and interested staff are asked to indicate their interest to Leanne Tasker in the fi rst instance.
At the end of the September program we will decide which group project (including those presented before Christmas) added the most value to
our business and the winning team will undertake the Sydney Bridge Climb in keeping with the theme of our newsletter.
Also available this year will be an oppor-tunity to upgrade the Training and Assess-ment Certifi cate as well as undertake the full program ( late May/early June) and we hope to introduce the Cert IV in Marketing and Advertising from late July/early August. Casual teachers are eligible to apply for both these pro-grams and again an initial expression of interest should go to Leanne.
Check the intranet for the latest minutes
from the NSG Committees
MARKETING DEVELOPMENTS
An external company recently under-took some qualitative market research on our behalf with a sample group of agents from throughout the region. While the research indicated a high level of sup-port from student services staff, it did also identify a number of opportunities for improving our relationships with our agents and thereby improving our student numbers. Initial actions arising from the research include the development of sup-port manuals and the hosting of an agents’ conference in Sydney later in the year.
PROFESSIONAL DEVELOPMENT
TOWARDSTOWARDS UNSW GLOBALUNSW GLOBAL
RECENT WINSCongratulations to Rob Wendon,
Beryl Fitzharris and their respective teams for securing CRICOS
accreditation for the new programs in international trade. We hope to
offer these new programs in Australia and Singapore in the near future. and Singapore in the near future.
Successful graduates of the Cert IV in Frontline Management
SYSTEMS INTEGRATION
Thank you to all staff who have participated in the various workshops that have been conducted to map our business processes particularly in relation to student admin-istration. Kenny Wu, Florence Maillard and Hasitha Buckman have been leading this project along with assistance from Callum Kerr. This project involves a lot of time to ensure we have specifi cations that both map and meet our current and pro-jected requirements so your participation is appreciated and will be rewarded by a more effective and effi cient IT solution.
Initial priorities for the project are an e-commerce solution for EAA, Learn 4 Life and the RTO offerings so our clients can pay and enrol on line. Also under investigation is the best solution for managing all our student administration needs. At this stage we expect to implement the e-commerce solution by July 2007 and then extend it to all our other businesses by the fi rst quarter of 2008. We expect to make a decision re the preferred student administration by end April with full implementation in time for the 2008 academic year.
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