Visual Documentation to Drive Technician Behavior Aaron Salow XOi Technologies How Managing Your Maintenance Program Differently Can Make You More Profitable Daniel and Dave Squires Vincent’s Heating & Plumbing Rebound Your Brand! Travis Carter Scorpion How To Determine If Making An Acquisition For Growth Is The Right Move For You! Brian Cohen SF&P Advisors Selling High-Performance HVAC Systems: Delivering Customers Safety, Health, Comfort, and Efficiency David Holt NCI Leading With Purpose Kenny Chapman Blue Collar Success Group Recruit, Retain, and Develop Chris Hunter Service Titan STOP "Feeling" & START Knowing! Chris Yano RYNO Strategic Solutions Move Up in Google Search by Taking Rule-Breaking Competitors Down Colleen Keyworth Online Access Entrepreneur or Contractor? Fight it out. Danielle Putnam The New Flat Rate Are You Doing Facebook Wrong? (ROI) Mckena Harless Daffan Cooling and Heating Succession Planning for the Trades Mike Pearce Authority Brands ReSet and ReStart after COVID-19 Melanie Gentry Comprehensive Employment Solution Mobile Strategies for Digital Marketing in Home Services Chris Behan Socius Marketing The 6 Keys to Low Pressure Sales Todd Liles Service Excellence Training COVID Confusion and Indoor Air Quality Michelle Hogan Dynamic Air Quality Solutions Turning Your Business Machine! Ed Bishop WinSupply Inc. Why Are Your Employees Leaving? Eight Tools to Keep Your Staff Loyal Erica Leonor Power Selling Pros Supplemental Retirement Plans for Select Owners & Employees David Ion Ion Financial & Insurance Services Find, Hire, and Keep the Best People David Heimer Service Nation Inc. The Biggest Marketing Challenge Facing the Services Industry — Unconverted Leads Josh Nelson Plumbing & HVAC SEO Top 10 Mistakes Contractors Make in QuickBooks! Lisa McCarthy Out of the Box Technology Math Before Marketing: Marketing-Attributable Revenue Predictions with Sales and Ops Data Marcia Barnes Valve+Meter Performance How Hiring The Right People Can Increase Profitability And Customer Satisfaction! Robert Guiler Profit Rhino Your Customers Don't Remember You...And What You Can Do About It! Allison Bruce Customer Lobby Optimizing Job Board Results: Maximize Both the Quantity and Quality of Applicants Ryan Kohler Hire Dimensions We Are A Top Service Contractor... But Why Doesn't Google Think So? Brain Kraff Market Hardware 5 Ways Chatbots Can Reduce Costs and Increase Sales Tim Smith OnYourMarketing Is Your Service Business Toxic? (And How to Fix It) Roger Daviston Daviston Group How to Build an Effective In-House Training Program Ben Stark / Chuck Morales Go Time Success Group A Step-By-Step Action Plan for Getting More 5-Star Reviews Brian Kaskavalciyan gFour Marketing Group What are You Afraid Of? Jim Hinshaw Service Nation Inc. Achieving Results by Thinking Like an Owner Tom Howard Lee's Air Indoor Air Quality & the Remodeler Opportunity Matt Adcock Resideo What Clients Want and How to Profit From It Poonam Patel Urban Loop Studio The Five ‘Gotta Have' Numbers You NEED To Know! Tim Musch MarketSharp Own The Home with Connected Home Services Jason Johnson Service Nation Inc. Close More $ales with Finance Options Tom Murphy Okinus ZONE Out Your Competition Richard Foster ZoneFirst 5 Tools to Make Your Training Impactful Edward McFarlane Haller Enterprises, LLC BREAKOUT 1 11AM CT 12 PM ET BREAKOUT 2 2 PM CT 3 PM ET BREAKOUT 3 3:15 PM CT 4:15 PM ET BREAKOUT 4 1 PM CT 2 PM ET BREAKOUT 5 2:15PM CT 3:15 PM ET BREAKOUT 6 1 PM CT 2 PM ET BREAKOUT 7 2:15 PM CT 3:15 PM ET Bath, Kitchen & Lighting Trends and Influences Bryan Castellow (moderator) Lindsey Root Ferguson Sell the Dream, Not the Budget! Mike O'Connell PowerPay Carol Longacre Service Nation Inc. Operations Recruiting Recruiting Recruiting Recruiting Operations Operations Operations Operations Operations Leadership Leadership Marketing Marketing Marketing Marketing Marketing Marketing Marketing Mid-Management Mid-Management Mid-Management Mid-Management Mid-Management Mid-Management Mid-Management Leadership Operations Sales/Technology Sales/Technology Sales/Technology Sales/Technology Sales/Technology Sales/Technology Sales/Technology Sales/Technology Remodeling Remodeling Remodeling Remodeling Remodeling Operations TUESDAY 22 WEDNESDAY 23 THURSDAY 24 Schedule Subject to Change REV 9.4.20 ©2020 Service World Expo Service World Expo Virtual 2020 is FREE to attend! Register at: www.ServiceWorldExpo.com