BREAKING BAD NEWS DEALING WITH LOSS
Mar 29, 2015
BREAKING BAD NEWS
DEALING WITH LOSS
BREAKING BAD NEWS
WHY IS IT SO DIFFICULT TO DO?
WHAT IS THE SOLUTION?
THE DIFFICULTY
THE SAVIOUR COMPLEX
PERSPECTIVE OF DEATH AND DISABILITY
DISCOMFORT WITH NEGATIVE EMOTIONS
EMPATHY: THE FOUNDATION
BEING FOCUSSED
UNDERSTANDING FROM THE ‘INSIDE’
RESPONDING WITH CARING
BREAKING BAD NEWS:MOST OF US DO IT RIGHT MOST OF
THE TIME
THINGS GO WRONG WHEN:
* WE TRY TO ESCAPE
* WE REACT IN ANGER
* WE DILUTE THE AGENDA
THINGS GO WRONG WHEN:
WE TRY TO ESCAPE:
INAPPROPRIATE DELEGATION DISTRACTION FRONTAL ATTACK INTELLECTUALIZATION MINIMIZATION EMPTY REASSURANCE
THINGS GO WRONG WHEN:
WE REACT IN ANGER:
TO DENIAL TO IDEALIZATION TO REHEARSAL OF THE STORY TO ‘UNREASONABLE’ DEMANDS TO ANGER AND BLAME
THINGS GO WRONG:WHEN WE DILUTE THE AGENDA:
BILLING
PRACTICAL ARRANGEMENTS
REQUEST FOR POST MORTEM
WHAT IS THE SOLUTION?
KNOWLEDGE HOW TO TELL? HOW MUCH TO TELL? WHO TO TELL? WHEN TO TELL?
SKILL “LI ST EN”
ATTITUDE IMPORTANCE OF SELF AWARENESS
BREAKING BAD NEWS: CONCLUSIONS
1) BAD NEWS CANNOT BE CONVERTED TO GOOD NEWS
2) KNOWLEDGE OF NORMAL PSYCHOLOGY WILL HELP INFORM THE PROCESS
3) SPECIFIC SKILLS (LISTEN) CAN BE LEARNED AND APPLIED
4) SELF AWARENESS AND THE ABILITY TO DEAL WITH PERSONAL STRESS IS ESSENTIAL TO GOOD COMMUNICATION