BRAVE NEW WORLD – WHERE DOES THE AMBULANCE SERVICE FIT IN? KGMM Alberti National Director for Emergency Access “Trolley Dolly”
Dec 24, 2015
BRAVE NEW WORLD –
WHERE DOES THE
AMBULANCE SERVICE FIT IN?
KGMM AlbertiNational Director for Emergency
Access
“Trolley Dolly”
EMERGENCY CARE
The Past 1» Major focus on A&E» Demand exceeding
capacity» Long waits» Trolleys» Sickest patients seen by
most junior doctors» Poor relation
EMERGENCY CAREThe Past 2•Ambulance service
» “Scoop and run”» Focus on blue light» Separate from NHS
•General practice» Patchy» A&E focused
•Fragmented services
THE SIZE OF THE PROBLEM
•7 million OOH GP calls
•5+ million 999 (60% to A&E)
•6 million NHSD calls
•2 million WiC/MIU
•14+ million A&E
•2.5 million Admissions
WHY HAS IT CHANGED?
•Unsustainable
•Patients and clinical need
•NHS Plan 2000
•REC 2001
•Ambulance targets
•New GMS
•TARGETS
THE TARGETS
•90% in and out of A&E within 4h (31/3/03)
•100% (now 98%) by
31/12/04
•75% Cat A < 8 mins
CURRENT PROBLEMS
•Rising demand
•Too much focus on EDs
•Beds – use, place, number
•Staff – too few
•Buildings, gear
•Silos, fragmentation
A & E ATTENDANCES All types (millions)
1962 5.01992 13.12002/03 14.42003/04 16.52004/05 8.9 (6 months only)
NB Interpret with caution
AMBULANCE SERVICE 999 CALLS
No Incidents of calls attended(millions) (millions)
2001/02 4.7 3.78
2002/03 4.96 3.99
2003/04 5.34 4.27
(1993/94 2.42 2.41)
STAFF
•Too few Paramedics
•Too few ECPs
•Too few ENPs
•Too few AHPs
•Too few Radiographers
•Too few Consultants
WHAT CARE DO PATIENTS WANT - AND NEED?
•Convenient
•High quality
•Rapid
•Simple access
•Friendly
•Choice
EMERGENCY CARE NETWORKS
Partners
• Mental health
• Acute
• OOH
• Social Services
• Children’s
services
• Ambulance
• PCT
• Pharmacies
• Public/patients
• Etc.
THE EMERGENCY CARE AND URGENT CARE PATHWAY - FUTURE
PATIENTA&E GP
SIMPLE LOCAL
ACCESS
Acute Alcohol Team
Voluntary
Sector
Mental Health Service
s
Emergency Social
Services
NHSD
OOH
UCC
Pharmacy
GP Appt
RRTs
Acute Trust
s
Paramedic
999
WHO SHOULD PROVIDE THE SIMPLE LOCAL ACCESS? THE NAVIGATOR
ROLE
•NHSD?
•OOH Services?
•Ambulance Service?
•AN AMALGAM OF ALL 3?
THE WHOLE SYSTEM
Components» Home» Community» Urgent Care Centres» Emergency
Department» Rest of hospital» Intermediate Care
COMMUNITY
•Care teams
•Paramedics/ECPs based in Primary Care Centres (? wider role)
•Voluntary Sector, etc.
URGENT CARE CENTRES (1)
•WiCs and MIUs
•“Minor” injury and illness
•ENP/ECP led
•GPSI supported
•Diagnostics available
•24/7
URGENT CARE CENTRES (2)
•Location?•Co-location with
OOH/social services•Primary care AND
Secondary care skills•Children??•Mental health??•Co-location CDM
THE ROLE OF THE FIRST CONTACT
PRACTITIONER•Rapid assessment, initial
treatment, education
•Decision re disposition
» Leave at home
» Contact other agencies
» Take to UCC/GP/hospital
TOMORROW’S AMBULANCE SERVICE
•Co-ordinating role in network
•Close working with GPs, social services, mental health services, rapid response teams for CDM, A&E
•Rapid transport of patients to acute hospital- but only for those who need it!
•Other transport services