Top Banner

of 59

Brandix Lanka Shared Services Center (SSC)

Feb 11, 2018

Download

Documents

EvvPathirttnnne
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    1/59

    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    3

    \\GGMMZZLLPP__MMTT]] EEJJ OOEEIIEEFF@@EE

    JJCCOO\\IITT]]EEJJAAPPCCDD\\CCTTLL__TT\\DDMMLL__

    Dl~ie}flgt peklot

    Jep c _bcpld _lpzmol Olgtlp "__O-

    Mg @pcgdmr Icghc

    _|`fmttld jep tbl j|ijmiiflgt ej pls|mplflgt c Ape|~ Cmagflgt jeptbl fed|il Mgjepfctmeg _}tlf ^peklot Fcgcalflgt

    @} Lzcg ^ctbmpctgl

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    2/59

    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    0

    Lrlo|tmzl _|ffcp}

    @pcgdmr "qbmob qcs je|gdld cs ^begmr Zlgt|pls- qcs lstc`imsbld mg lcpi} 2>s' Mg

    ^plslgt @pcgdmr Icghc Imfmtld m tbl mgail icpalt lr~eptlp ej c~~cpli mg _pm Icghc

    jep tbl ict jmzl }lcp qmtb cg cgg|ci t|pgezlp lrolldmga \_$ ?:> fmiimeg' @pcgdmr

    ~pezmdl ezlp 0>> dmplot lf~ie}flgt e~~ept|gmtml cgd ls|mzcilgt g|f`lp ej

    mgdmplot lf~ie}flgt E~~ept|gmtml'

    Tbl fcphlt mg @pcgdmr Icghc oef~cgml e~lpctl m obcpcotlpm{ld `} aie`cim{ctmeg)

    flpalp) cos|mmtmeg cgd oegeimdctmeg) pls|mpmga te tcgdcpdm{l e~lpctmeg te tc}

    oef~ltmtmzl' Tbl `lt qc} ej ieqlpmga tbl oet cgd mf~pezmga ljjlotmzlgl cgd

    ljjmomlgo} m `} fezmga efl j|gotmeg te egl olgtpci ieoctmeg' Egl qc} te fllt tbm

    obciilgal m jep @pcgdmr ocfl te c dlommeg te bczl oef~cg} eqg _bcpld _lpzmols

    Olgtlp "__O- |gdlp @pcgdmr ooee~lpctl aezlpgcgol'

    __O mgmtmci ~peklot ms te oef`mgl 3> _tpctlamo @|smglss \gmts "_@\- |gmts jmgcgomci

    e~lpctmeg cgd mg j|t|pl oefl |~ qmtb geg jmgcgomci cplc imhl ~c}peii) ~|pobcmga) lto'

    C oef~cgml lrtlgd tblmp ~pllgol cope ape|~) mt `loefl mgoplcmgai}

    |gloegefmoci te fcmgtcmg c d|~imoctl cooe|gtmga mgjpctp|ot|pl qmtbmg lcob _@\ ej

    e~lpctmeg' @pcgdmr @ecpd ej Dmplotep bc cie ploeagm{ld tbl `lgljmt ej mf~ilflgtmga

    c bcpld lpzmol c~~pecob'

    Tbm pl~ept lr~iepl tbl @pcgdmr _bcpld _lpzmol Olgtlp "__O-

    mf~ilflgtctmeg%ltc`imb ~peklot ~blgeflgeg cgd mg ~cptmo|icp ^peklot Fcgcalflgt

    ^peol' Mg cddmtmeg) tbl pl~ept lr~iepld tbl obciilgal cgd mf~imoctmeg ej tbl

    olgtpcim{mga jmgcgol te __O'

    Tbl hl} opmtmoci jcotep bmabimabtmga m |~~ept jpef lgmep fcgcalflgt m ~cptmo|icpi}

    mf~eptcgt c tbm t}~l ej ~peklot o|t cope tbl ~eqlp `cl ej tbl epacgm{ctmeg cgd) c

    qmtb cg} fezmga ej egl lt ej pl~egm`mimtml te cgetblp ieoctmeg'

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    3/59

    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    ?

    TC@IL EJ OEGTLGT_

    Lrlo|tmzl _|ffcp} ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 33'> Mgtped|otmeg '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 4

    3'3 @cohape|gd cgd ^pllgt _mt|ctmeg ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 43'0 E`klotmzl ej tbl ^peklot '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' Jlcm`mimt} _t|d} '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 2?'> Tbl _oe~l Fcgcalflgt ^icg ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' =

    ?'3 ^peklot Obcptlp ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' =?'0 _oe~l _tctlflgt ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 30?'? Qeph @plchdeqg _tp|ot|pl "Q@_- ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 3?

    4'> Tmfl Fcgcalflgt ^icg ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 3=4'3 Cotmzmt} Dljmgmtmeg ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 3=4'0 Cotmzmt} _ls|lgomga ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 3=4'? Cotmzmt} Ple|pol Ltmfctmeg '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 004'4 Cotmzmt} D|pctmeg Ltmfctmeg ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 004'< _obld|il Dlzlie~flgt '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 044': _obld|il Oegtpei '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 0 Pmh Fcgcalflgt''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 4=='3 Pmh Fcgcalflgt ^peol ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 4=

    Dltlpfmgmga tbl pmh mf~cot oegmdlp tbl oegls|lgol tbl pmh qe|id bczl egtbl ~peklot mj tbl pmh lzlgt eoo|p' ' Tbl Opmtlpmc jep Pmh Mf~cot mg Tc`il m ca|mdl jep lzci|ctmga tbl pmh oegls|lgol cgd dltlpfmgmga tbl pmh mf~cot ''''''''

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    4/59

    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    4

    3'> Mgtped|otmegTbl @pcgdmr m c Ape|~ ej Oef~cgml oegmtmga ej fepl tbcg 3> |`mdmcpml ieoctld

    mg dmjjlplgt cplc mg _pm Icghc' Lcob ej tbll oef~cgml m fcmgi} lgacald mg

    ~ped|omga acpflgt coolepml cgd plictld ~pmgtmga' Tbl} j|gotmeg c jcotepml qmtb

    l~cpctl ilaci lgtmtml blcdld `} c Obmlj Jcotep} Ejjmolp "OJE- cgd c Jmgcgomci

    Cooe|gtcgt "JC-' Tbl @ecpd ej Dmplotep ej @pcgdmr Ape|~ bc plolgti} tchlg c

    dlomsmeg te ic|gob c ~peklot te lstc`imsb c _bcpld _lpzmol Olgtlp "__O- mg zmlq ej

    olgtpcim{mga tpcgcotmeg ~peolmga cgd jmgcgomci cooe|gtmga cotmzmtml mg cii mt

    |`mdmcpml'

    3'3 @cohape|gd cgd ^pllgt _mt|ctmeg

    Lcob |`mdmcp} m mdlgtmjmld c c _tpctlamo @|mgl \gmt "_@\- mg tbl @pcgdmr Ape|~'

    Tbl _@\ p|g qmtb j|ii} c|tegef} qmtb plictld te tpcgcotmeg ~peolmga cgd jmgcgomci

    cooe|gtmga cotmzmtml' Tbl} bczl tblmp eqg cooe|gtmga tcjj te |~~ept tbll cotmzmtml'

    Ct ~plslgt c sejtqcpl ~cohcal ociild COO^CO ms |sld jep jmgcgomci cooe|gtmga mg ci i

    _@\' Tbl etblp tpcgcotmeg ~peolmga cotmzmtml cpl bcgdild `} mg&be|l `|mit

    ejtqcpl c~~imoctmeg `cld eg tbl pls|mplflgt ej lcob _@\' Tbll ~pcotmol bczl ild

    te fcg} beptoefmga mg tpctlamo mgjepfctmeg ~peolmga cgd oe&e~lpctl dlommeg

    fchmga mg tbl Ape|~'

    Tbl jeiieqmga ~emgt bczl `llg mdlgtmjmld c fckep beptoefmga mg tbl ~pllgt

    mt|ctmeg'

    Lcob _@\ hll~ jmgcgomci cooe|gt qbmob m c d|~imoctmeg ej tbl cflcooe|gtmga ~peol cgd c qctl ej ple|pol'

    Mgoplcmga zei|fl ej tpcgcotmeg Tbl OJE cgd OLE bczl te ~lgd c iet ej tmfl eg jmgcgomci deo|flgt Lcob _@\ bc l~cpctl jmgcgomci tcjj Lcob _@\ fcmgtcmg g|f`lp ej oef~|tlp }tlf te ~peol

    tpcgcotmeg cgd te hll~ jmgcgomci cooe|gt'

    Lcob _@\ ~lgd c iet ej fegl} eg ejtqcpl imolgl'

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    5/59

    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    cgd ict tqe

    }lcp mgzltflgt IHP :': `miimeg'

    ?' B|fcg Ple|pol Dlzlie~flgt& Jeo|ld tpctla} m mg ~icol jep b|fcgple|pol fcgcalflgt cgd dlzlie~flgt'

    4' Bmab _tcgdcpd ej }tlf cgd ~peold|pl'Dljmgld oef~cg} ~bmiee~b} qbmob mf~iml oegtmg|e| mggezctmeg33'@pcgdmr Ape|~ ~lpjepfcgol30'Jilrm`il obcgamga tpctlaml3?'Jct cdc~tctmeg te lflpalgt tplgd) fcphlt) cgd lgzmpegflgt34'@pcgd `|midmga c c fedli3

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    7/59

    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    1

    :' Mgoplcld dl`t pl|it mg ieqlp ~pejmt cgd dloimgl mg ocb jieq1' Icpal cfe|gt ej |~~imlp qbmob flcg dmjjmo|itml te lg|pl oegmtlgt s|cimt}

    cgd tmfl ej dlimzlp}

    2' \golptcmgt} ej O|steflp cool~tcgol ej tbl Oef~cg}s ~ped|ot=' Plimcgol eg O|teflp ej ~ped|otmeg

    Lrtlpgci Jcotep

    E~~ept|gmtml

    3' Fepl fcphlt jeo| eg Kc~cg) Heplc) Obmgc) P|mc cgd Ictmg Cflpmocoe|gtpml'

    0'

    Icpal Zei|fl ^|pobcl jpef ieq ~pmol * dmoe|gt?' Fepl Jmgcgomci Mgtmt|tmeg Jcomimtml4' _mfmicp E~lpctmeg Oef~cgml _bmpl Hgeqildal * Ple|pol'

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    8/59

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    9/59

    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    =

    ?'> Tbl _oe~l Fcgcalflgt ^icg@ljepl tbl ~peklot qc ejjmomcii} oefflgol cooepdmga te tcgdcpd ~peklot fcgcalflgttl~ c mag ejj jpef tbl ~peklot tllpmga oeffmttll qc pls|mpld' Tbl |ld ~peklot

    obcptlp m amzlg `lieq'

    ?'3 ^peklot Obcptlp

    ^peklot Tmtil; @pcgdmr Icghc __O "_bcpld _lpzmol Olgtpl- peklot

    ^peklot _tcpt Dctl; Kcg|cp} 32) 0>3>

    ^peklot Jmgmb Dctl; Fc} >4) 0>3>

    ^peklot Fcgcalp; X^peklot Fcgcalps GcflV

    ^peklot E`klotmzl;

    _lt |~ tbl @pcgdmr Ape|~s _bcpld _lpzmols Olgtpl te octlp mts _tpctlamo @|smglss \gmts

    "_@\- mg tlpf ej jmgcgomci cooe|gtmga ~peolmga cgd alglpci ~peo|plflgt

    |~~eptmga qmtb mgoplcld ljjmomlgo} cgd ~ped|otmzmt} qbmil ~ic}mga tbl peil ej

    fcgcalflgt mgjepfctmeg dmlfmgctep te |~~ept ape|~&qmdl cgd _@\ olgtpld

    dlommeg fchmga'

    C~~pecob;

    ^plimfmgcp} mdlgtmjmoctmeg ej ~pe`ilf defcmg

    Lzci|ctmeg ej citlpgctmzl ei|tmeg

    Oegd|ot Jlcm`mimt} _t|d}

    Mg dl~tb Pls|mplflgt Cgci}m

    Dlzlie~flgt ej }tlf `cld eg mgoplflgtci * mtlpctmzl ejtqcpl

    dlzlie~flgt fltbedeiea}

    Ltc`imbflgt ej MT mgjpctp|ot|pl ej tbl }tlf

    S|cimt} c|pcgol ej tbl dlzlie~ld }tlf

    Ltc`imbflgt ej Dmctlp Ploezlp} _mtl

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    10/59

    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    3>

    Peil Cgd Pl~egm`mimtml;

    GCFL PEIL PL_^EG_M@MIMT]

    3' XIljt e|t `}pls|lt V

    OLE

    Cot c tbl ~pmgom~ci ~egep ej

    tbl ~peklot

    Beid te~&fet pl~egm`mimt}

    ej ~peklot

    Fegmtep ~peapl ej ~peklot

    0' XIljt e|t `}pls|lt V

    OME

    Dlilactl c|tbepmt} deqg tbl

    bmlpcpob}

    Jcomimtctl

    ?' XIljt e|t `} pls|ltV4' XIljt e|t `} pls|ltV

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    11/59

    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    33

    ^pezmdl glolcp} bcpdqcpl *

    ejtqcpl ple|pol

    Plgdlp lr~lptml hgeqildal *

    lr~lpmlgol

    2' XIljt e|t `}pls|lt V

    Fcgcalp&BP

    Plop|mt glq MT * |~~eptmga

    tcjj

    Oe&epdmgctl qmtb ^peklot

    Fcgcalp mg b|fcg ple|pol

    plictld m|l

    _mag&ejj; "_magct|pl ej cii tbl c`ezl tchl beidlp-

    3' 0'

    ?' 4'

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    12/59

    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    30

    ?'0 _oe~l _tctlflgt

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    13/59

    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    3?

    ?'? Qeph @plchdeqg _tp|ot|pl "Q@_-

    Tpll Zmlq ej tbl Q@_

    _bcpld _lpzmol Olgtlp

    "__O-

    C|tefctld _}tlfMgjpctp|ot|pl

    jep _}tlf

    Bcpdqcpl Imzl qcpl_ejtqcpl Oeff|gmoctm

    @|midmga J|pgmt|pl

    _}tlf Cgci}m

    _}tlf Dlmag

    _}tlf

    Mf~ilflgtctmeg

    _}tlf Tltmga *

    Mgtlapctmeg

    Mgtciictmeg *

    Fcmgtlgcgol

    JCP_

    QJ_

    A^_

    ^F_

    JCP_QJ_

    A^_

    ^F_

    JCP_

    QJ_

    A^_

    ^F_

    JCP_

    QJ_

    A^_^F_

    _lpzmol ^pezmdlp

    Ls|m~flgt *Coolepml

    JCP_; Jmgcgomci Cooe|gtmga * Pl~eptmga _}tlf

    QJC; Qeph Jieq _}tlf

    A^_; Alglpci ^peo|f`lgt _}tlf

    ^F_; ^lpjepfcgol Flc|pmga _}tlf

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    14/59

    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    34

    Tc`|icp Zmlq ej tbl Q@_

    3' ^plimfmgcp} _oe~l Mdlgtmjmoctmeg

    3'3 S|ltmeggcmpl O}oil

    3'3'3 Dlzlie~ s|ltmeggcmpl tcpaltld te OJE

    3'3'0 _|`fmt s|ltmeggcmpl te OJE

    3'3'? Oeiilot cii s|ltmeggcmpl

    3'3'4 Cgci}{l Jmgdmga

    3'3'< ^pl~cpl |ffcpm{ld pl~ept ej jmgdmga

    3'0 Mgtlpzmlq qmtb OLE

    3'? Mgtlpzmlq qmtb OME

    3'4 Egmtl E`lpzctmeg ej cg _@\

    3'4'3 _t|d} Jmgcgomci Cooe|gtmga * Pl~eptmga ^peol

    3'4'0 _t|d}Alglpci ~peo|plflgt peol

    3'4'? _t|d} o|pplgt Qeph Jieq _}tlf

    3'4'4 Ltc`imb `climgl jep ~lpjepfcgol lzci|ctmeg

    3'< Cooe|gtmga deo|flgtctmeg plzmlq O}oil

    3'

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    15/59

    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    3'3 Mf~ilflgt tbl __O _}tlf egte _lpzlp

    3>'0 Obloh _tc`mimt} __O _}tlf

    3>'? P|g `coh|~ cgd pltepctmeg dpmii

    3>'4 Flltmga qmtb ~peklot tllpmga oeffmttll &__O

    _oe~l Zlpmjmoctmeg * Oegtpei Tbl mgtlapctld obcgal fcgcalflgt fltbedeiea}

    cde~tld jep tbm __O ~peklot m dlopm`ld |gdlp obc~tlp =) ^peklot Mgtlapctmeg

    Fcgcalflgt'

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    19/59

    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    3=

    4'> Tmfl Fcgcalflgt ^icgTbl tlcf qlgt tbpe|ab tbl mr fcmg ~peoll mgzeizld mg tmfl fcgcalflgt) tbl}qlpl)

    _mr fcmg ~peoll ej Tmfl Fcgcalflgt

    4'3 Cotmzmt} Dljmgmtmeg

    ^peklot qeph ~cohcal je|gd mg tbl Qeph @plch deqg _tp|ot|pl "flgtmegld |gdlp

    oe~l fcgcalflgt ~icg- qmii `l j|ptblp dloef~esld mgte _obld|ild Cotmzmtmls c

    glolcp}'

    4'0 Cotmzmt} _ls|lgomgaTbm qmii mii|tpctl tbl cotmzmt} cttpm`|tl lcpimlp mdlgtmjmld) |ob c ~pldlolep)

    |oolep cgd tbl plictmegbm~ ej lcob cotmzmt}

    Mdlgtmjmld Fcgdctep} Dl~lgdlgoml "Bcpd Ieamo-

    Cg} dlzlie~flgt %oedmga %tltmga tch qmii get oefflgol `ljepl c flltmgam blid `ltqllg tbl plilzcgt tchlbeidlp c ~lp tbl ~peklot oeff|gmoctmegfcgcalflgt ~icg "ictlp flgtmegld mg dltcmi-

    LP Dmcapcf bc te `l oef~iltld jep dctc`cl dlzlie~flgt te `lamg \FI dlmag dmcapcf bc te `l jmgmbld jep \M dlmagmga te tcpt Egi} cjtlp |lp mag ejj ej tbl \CT te~ tbl tltmga cgd pl&dlmag eg tbl

    }tlf'

    Mdlgtmjmld Dmopltmegcp} Dl~lgdlgoml "_ejt Ieamo-

    Ciqc} |~dctl tbl obcgal iea cgd }tlf deo|flgtctmeg cjtlp\gmt%Mgtlapctmeg tltmga pl|itld }tlf |~dctl bc `llg mgmtmctld

    Mdlgtmjmld Lrtlpgci Dl~lgdlgoml

    _efl cotmzmtml ocg `l cjjlotld `} ica tmfl tbct oe|id `l oc|ld `} ictldlimzlpml' "Oc`imga) lpzlp pcoh) CO ls|m~flgt lto'-

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    20/59

    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    0>

    Cotmzmt} ls|lgomga m `lt beqg mg gltqeph dmcapcffmga' Tqe oeffeg tlobgms|l

    jep tbm cpl tbl ^ploldlgol Dmcapcffmga Fltbed "^DF-%Cotmzmt} eg Gedl "CEG- cgd

    Cppeq Dmcapcffmga Fltbed "CDF- %Cotmzmt} eg Cppeq "CEC-

    4'0'3 C~~imoctmeg ej Tqe Tlobgms|l "te __O Dlz _tcal 3-

    3' ^ploldlgol Dmcapcffmga Fltbed "^DF- % Cotmzmt} eg Gedl "CEG-

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    21/59

    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    03

    0' Cppeq Dmcapcffmga Fltbed "CDF- %Cotmzmt} eg Cppeq "CEC-

    Mgmtmci Flltmga

    qmtb Dlzlie~lps

    cgd \M Dlsmaglps

    Mgmtmci Flltmga

    qmtb

    Mgjpcstp|ot|pl

    Tlobgmomcgs

    Oef~iltl

    Dctc`csl LP

    Dmcapcf

    \_L Ocsl cgd

    Cotmzmt} Dmcapcfs

    Oicss Dmcapcfs

    _lt|~ Gltqeph

    Oc`imga

    _lt|~ Pld|gdcgt

    ^eqlp s|~~i}

    _lt|~ tbl

    Dlshte~s

    Flltmga qmtb

    Mgjpcstp|ot|pl

    Tlobgmomcgs

    Flltmga qmtb

    Tlcf Ilcdlps cgd

    OME_3

    __O Dlzlie~flgt _tcal M _}tlf Ieamoci Dlmag cgd Fcmg MT Mgjpctp|ot|pl _lt|~

    Qmtb tbm tlobgms|l egl ocg egi} zmlq tbl tcpt te jmgmb gct|pl ej tbl plictmegbm~' @|t

    oef~ilr plictmegbm~ "__) J_) JJ cgd _J- ocgget `l beqg' Tbm m c fepl mf~imtmo

    qc} ej beqmga tbl plictmegbm~'

    C ictlp dlopm`ld |gdlp 4'< _obld|il Dlzlie~flgtlotmeg `loc|l Fmopeejt ^peklot

    0>>? Acgtt Obcpt qc |ld jep tbm ~peklot) cii tbl cotmzmtml%qeph ~cohcal `} dljc|it

    ocfl c CEG dmcapcf' Tbm ~peklot cotmzmt} ls|lgomga qc oef~iltld qmtb tbl CEG

    fltbed'

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    22/59

    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    00

    4'? Cotmzmt} Ple|pol Ltmfctmeg

    Ct tbm tcal tbl lcpimlp mdlgtmjmld cotmzmtml qlpl cmagld te plilzcgt ple|pol |ob c

    oedlp%tltlp%SC tcjj cgd etblp plilzcgt gltqeph ls|m~flgt bcgdilp'C oef`mgctmeg

    ej `lieq tlobgms|l qc |ld te de tbl ple|pol ltmfctl)

    \cal ej ~|`imbld ltmfctmga Dctc

    Cjtlp tbl Q@_ tbl qeph ~cohcal 3'3'< ^pl~cpl s|ffcpm{ld pl~ept ej

    jmgdmgasm oef~iltld tbl ~peklot tlcf cjtlp cgci}{mga mt oegtlgt qmii

    bczl dctc plictld te epacgm{ctmegci a|mdlimgl) pctl cgd ltmfctl lt jep

    ~plzme| etblp ~peklot' "Gltqeph ^peklot) _ejtqcpl dlzlie~flgt

    ~peklot&lr; eg aemga LP^ ~peklot) ltc`imbld ~pmol capllflgt qmtb

    zlgdep - 'Tbll cfe|gt qmii `l oiel te mgd|tp} ltmfctl jep pctl jep

    tbct ~cptmo|icp cotmzmt}' Tbl e|t~|t jpef cotmzmtml 3'0 Mgtlpzmlq qmtb

    OLE) 3'? Mgtlpzmlq qmtb OME )3'2 KCD _lmeg qmtb ^peklot

    stllpmga oeffmttll qmii cie `l zci|c`il qblg mdlgtmj}mga ~pe~lp

    ltmfctl'

    @ettef&|~ ltmfctmga

    Tbl ~peklot tlcf |mga tbl lcpimlp ltmfctld mgdmzmd|ci obld|il

    cotmzmtml cgd ple|pol ciieoctmeg cdd tblf |~ te oefl |~ qmtb c tetci

    ltmfctl jep tbl mgdmzmd|ci qeph ~cohcal' Tbm m cg coo|pctl flcg ej

    ltmfctmga ~pezmdld tbct tbl ~|`imbld ltmfctld dctc acmgld m coo|pctl'

    Tbm tch qmii tchl tmfl `loc|l lzlp} cotmzmt} f|t `l clld cgd

    ltmfctld coo|pctli} te `l mgoi|dld mg tbl `ettef&|~ ocio|ictmeg'

    Ple|pol ltmfctl mdlgtmjmoctmeg m oef~iltld d|pmga tbl B|fcg Ple|pol ^icggmga cgdtbm Cotmzmt} Ple|pol Ltmfctmga ~peol'

    4'4 Cotmzmt} D|pctmeg LtmfctmegCjtlp tbl ple|pol cpl ltmfctld tbl d|pctmeg jep lcob cotmzmt} ocg `l ocio|ictld `}lzlpci fltbed' Tbl tlobgms|l czcmic`il cgd k|tmjmoctmeg ej tbl obelg tlobgms|l mamzlg glrt ~cal'

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    23/59

    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    0?

    4'4'3 Oef~cpmeg Cotmzmt} D|pctmeg Ltmfctmga Teei cgd Tlobgms|l

    Lr~lpt

    K|daflgt

    Cgcieae|

    Ltmfctmga

    ^cpcfltpmo

    Ltmfctmga

    Tbpll&~emgt

    Ltmfctl

    Pllpzl

    Cgci}m

    Aeed&

    Oef`mgctmeg ej

    lr~lpt k|daflgt

    qmtb bmtepmoci

    mgjepfctmeg ocg

    `l |lj|i'

    @cd&

    Ple|pol ilzli)

    ~ped|otmzmt})

    oc~c`mimt} cgd

    ceomctld pmh

    cpl get jeo|ld

    Aeed&

    Bli~j|i qblg

    dltcmild dctc c`e|t

    tbl ~peklot m get

    czcmic`il' ^peklot

    tllpmga oeffmttll

    ocg `l |~dctld

    qmtb pe|ab

    ltmfctl `ljepl

    alttmga mgte

    mg&dl~tb ~peklot

    dltcmi'

    @cd&

    Coo|pco} oegolpg

    `loc|l ej tbl te~deqg gct|pl'

    Aeed&

    Coo|pctl loc|l

    s|cgtmtctmzli}

    `cld "f|itm~iml

    tbl s|cgtmt} ej

    qeph `} tbl

    pctl-'Ocg l |ld

    jep gltqeph

    lgbcgolflgt

    ~peklot'"^peklot

    qmtb imfmtld fcg

    ~eqlp glld-

    @cd&

    Bcpd te oepploti}

    ocio|ictl b|fcg

    qeph be|p

    `loc|l ica tmfl)

    |glr~lotld pmh

    m get oegmdlpld'

    Tee flobcgmoci

    c~~pecob'

    Aeed&

    Tbpll ltmfctl

    tbct cpl czlpcald

    te oefl |~ qmtb c

    jmgci ltmfctl' _E

    be|id ~pezmdl cg

    coo|pctl jma|pl'

    Ocg `l |ld qblg

    cotmzmt} d|pctmeg

    |golptcmgtml cpl

    ~pllgt'

    @cd&

    Tbl E~tmfmtmo

    ~lmfmtmo cgd

    gepfci ltmfctl

    be|id `l degl `}

    lr~lpmlgol tcjj

    flf`lp ep tbl

    jmgci jma|pl qmii `l

    zlp} mg coo|pctl'

    Aeed&

    ^eptmeg ej tmfl

    te tbl cotmzmt}

    te cooe|gt jep

    obld|il pmh

    e pmh m

    oegmdlpld mg

    ltmfctmeg'

    @cd&

    Ocgget `l

    ~pcotmocii}

    aie`cii}

    c~~imld te

    ~peklot'"Qmii

    amzl |gplcimtmo

    ezlp `ieqg

    tmfl d|pctmeg

    jma|pl-

    4'4'0 K|tmjmoctmeg ej ObelgMg tbl Q@_ |gdlp 3' ^plimfmgcp} _oe~l Mdlgtmjmoctmegte oef~iltl tbl cotmzmt} 3'1'?

    Dlzlie~ @cmo Tmfl Fcgcalflgt ^icgcgcieae| ltmfctmeg qc degl) `loc|l tbl

    |gczcmic`mimt} ej oepplot dctc jep d|pctmeg ltmfctl' ^cpcfltpmo ltmfctl jep |ld te

    ocio|ictl tmfl jep gltqeph lgbcgolflgt ~cpt ej tbl ~peklot d|l te tbl flobcgmoci gct|pl

    ej mt cotmzmtml' Tbl opmtmoci cotmzmtml |ob c oedmga cgd SC qlpl ltmfctld |mga

    pllpzl cgci}m `loc|l pmh ceomctld tmfl m mgoep~epctld te tbl ltmfctl' "J|ptblp

    lr~icmgld |gdlp pmh fcgcalflgt ~icg-

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    24/59

    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    04

    4'< _obld|il Dlzlie~flgt

    ^peklot tlcf e`klotmzl qc te c bczl c plcimtmo ~peklot obld|il tbct ~pezmdl c `cm

    jep fegmtepmga ~peklot ~peapl' Tbm m cg mtlpctmzl ~peol) cgd qmii `l cimagld qmtb

    tbl mgtlapctld obcgal fcgcalflgt ~peol qmtbmg tbl ~peklot ~icg'

    Ct tbm ictlp tcal mg tmfl fcgcalflgt) ple|pol cpl ~i|aald mgte tbl cotmzmtml lcpimlp

    mdlgtmjmld cgd tbl obld|il m cdk|tld cooepdmgai} te cg} dmoezlpld ple|pol

    oegtpcmgt'

    ^pe`ilf tbct fmabt eoo|p cpl)

    Ezlp ciieoctmeg cgd |gdlp ciieoctmeg ej tlcf flf`lp _oe~l %jlct|pl opll~ olgcpme tbct bczl cgd mf~cot eg obld|il

    4'

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    25/59

    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    0>> "_lgmep-e 3'< Fegtb r ? 6 P' 330)> "K|gmep-

    Dlzlie~flgte 0'< Fegtb r 0 6 P' 01>> "_lgmep-e 0'< Fegtb r ? 6 P' 321)> "K|gmep-

    Tltmgae 3 Fegtb r 0 6 P' 1>)>>> "_lgmep-e 3 Fegtb r ? 6 P' 4>> "K|gmep-

    Mgjpctp|ot|pl 0> & 3 Fegtbe 3 Fegtb r 0 6 P' 3?>)>>> "_lgmep-e 3 Fegtb r ? 6 P' 3>>> "K|gmep-

    @\DALTe Qcal 6 P' 3)3?>>

    Egltmfl ^|pobcl

    Gltqeph Ls|m~flgt P' :>>

    _lpzlp "Fcmg ( DP _mtl- P' 1:>)>>>

    Tltmga ^O P' 0)>>>

    Etblp P' 3)>>>

    @\DALTe ^|pobcl 6 P' 3)00>>TETCI OE_T%@\DALT PLS\MPLD 6 P' 0)?:>)>>>

    Tbm qc `lieq tbcg tbl lcpimlp `|daltld oet ej 0'< fmiimeg' Tbm flcgt tbct tbl ~peklot oe|id

    `l oegtcmgld qmtbmg tbl mgmtmci pe|ab ltmfctld jll' Lrtpc P' 34>)>>> oe|id `l hl~t c

    oeiictlpci jep ~em`il pmh plictld te obld|il%oet opll~ tbct fmabt eoo|p' Tbm cddld qmtb

    pllpzl cgci}m fltbed ej ple|pol ciieoctmeg lg|pl tbct qmtbmg tbl ~peklot imjlo}oil oet cpl

    oegtpeiild' Pljlp pmh fcgcalflgt lotmeg jep j|ptblp mg dl~tb dlopm~tmeg'

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    36/59

    @pcgdmr Icghc __O Dlzlie~flgt ^peklot ?:

    :'> S|cimt} Fcgcalflgt ^icg

    :'3 S|cimt} ^icg

    Mgmtmcii} tbl ilzli ej s|cimt} pls|mpld cgd qbct tcgdcpd bc te `l lt bc te `l jmgcim{ld' @pcgdmr

    `loc|l ej tbl jcot mt m c acpflgt epmlgtld oef~cg} del get bczl mgtlpgci ejtqcpl tcgdcpd

    ~pcotmold' _E mt qc llgtmci te mdlgtmj} qbct qe|id `l tbl `lt jmt s|cimt} glldld jep tbl

    ~peklot'

    Dlmag ej Lr~lpmflgt

    "C S|cimt} ^icggmga Tlobgms|l-Qmtb tbl |l ej tbm c tlcf oef~pmmga ej

    "tllpmga oeffmttll flf`lp ) pls|mpld tlcf ilcdlp"SC cgd dlzlie~flgt-

    cgd ~peklot fcgcalp ocg oeiilotmzli} mdlgtmj} qbct m tbl fet e~tmfci s|cimt}

    glldld jep tbl ~peklot te |oolld Tbl a|mdlimgl lt `} tbm dmo|meg qmii `l

    tpcgjlppld te tbl qbeil SC tlcf'

    @lgobfcphmga

    Cde~t mgd|tp} ploefflgdld __O dlzlie~flgt tlobgms|l cgd oeffeg

    oef~|tlpmld cooe|gtmga }tlf `lt ~pcotmol % mfmicp ~peklot tbct qlpl

    oef~iltld |oolj|ii}' \l tbl tcgdcpd cgd fltbedeieaml |ld eg tbel c

    c `climgl jep tbm ~peklot'

    :'0 S|cimt} C|pcgol cgd Oegtpei

    Tbm qmii `l degl `} tbl mgtlpgci SC tlcf' "Pljlp BP fcgcalflgt ~icg jep tbl

    oef~emtmeg ej tbl tlcf-

    & ^pe~lp flc|pl bc `llg tchlg te lg|pl |lp ctmjcotmeg)& Q@_ oegtcmg ~lomci oegmdlpctmeg jep \M dlmag) cgd |lp jcfmimcpmt} jep tbl

    mgtlpjcol'

    & ^petet}~mga lmeg cpl mgoi|dld te alt tbl `lt ~ped|ot pls|mpld jep tbl |lp'& Tbl SC tlcf oef~pml ej flf`lp qbe bczl |ld mfmicp }tlf& \CT tlt degl te oegjmpf |lp ctmjcotmeg `ljepl dl~ie}flgt& Mgtlapctmeg degl c c ~bcld c~~pecob mgtlcd ej tbl qbeil }tlf ct egol'

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    37/59

    @pcgdmr Icghc __O Dlzlie~flgt ^peklot ?1

    1'> B|fcg Ple|pol ^icgTbm ~icg deo|flgt tbl peil cgd pl~egm`mimtml ej mgdmzmd|ci ep ape|~ jep zcpme|

    ~peklot lilflgt cgd pl~eptmga plictmegbm~ jep lcob' "Pl~eptmga plictmegbm~ ocg `l

    ape|~ c qlii c te mgdmzmd|ci-' @loc|l tbl epacgm{ctmegci tp|ot|pl cjjlot tbl qc}

    mg qbmob oeff|gmoctmeg cpl ocppmld e|t BP ~icg ael tealtblp qmtb tbl

    oeff|gmoctmeg ~icg' Tbl tbpll e|t~|t ej tbm ~peol)

    3' ^peklot epacgm{ctmeg obcpt0' Tbl tcjjmga fcgcalflgt ~icg?' Tbl peil cgd pl~egm`mimtml cmagflgt

    1'3 ^peklot epacgm{ctmeg obcpt

    ^peklot Epacgm{ctmeg Obcpt

    C`ezl pl~pllgt tbl ~peklot bmlpcpob} cgd pl~eptmga plictmegbm~' Tbl fet lgmep

    ilzli m tbl ~peklot tllpmga oeffmttll qbmob m pl~eptld te `} tbl ~peklot fcgcalflgt

    tlcf' Lcob ej tbl pl~lotmzl tlcf ilcd qmii bczl c tlcf `ltqllg 4&: flf`lp te qeh

    qmtb' Cgd qmtb tbl lf~eqlpflgt ej tbl tllpmga oeffmttll pljlplgtmci ~eqlp ocg `l

    |ld qblg glolcp}

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    38/59

    @pcgdmr Icghc __O Dlzlie~flgt ^peklot ?2

    1'0 _tcjjmga Fcgcalflgt@lieq dlopm`l tbl jcotep oegmdlpld qblg oplctmga tbm ~icg)

    Epacgm{ctmegci jcotepTbl cooe|gtmga dl~cptflgt ej @pcgdmr cpl cjjlotld `} tbl ~peklot)

    @pcgdmr epacgm{ctmeg dpl oedl cgd ltbmo cpl mgjepfci fcmgi}) tbl

    ~peklot qc fcgcald qmtb tblf a|mdlimgl'

    Tlobgmoci jcotepT}~l ej ~lomcim{ld hmii glldld te oef~iltl tbl qeph ej tbl ~peklot m

    oegmdlpld' Mgmtmcii} tbl lr~lpt hgeqildal eg mgd|tp} tcgdcpd ejtqcpl

    |ob c tcii} cgd Coo~co) F]E@ m pls|mpld' Tblg lr~lpmlgold cgd

    k|gmep tcjj qmtb lr~lptml mg Z@'glt m glldld jep ejtqcpl dlzlie~flgt'

    Tbl \FI dmcapcffmga m degl tbpe|ab pctmegci pel ejtqcpl' Cgd tbl

    gltqeph tlobgmomcg be|id `l oef~ltlgt te `|mid c zlp} lo|pl cgd

    eimd gltqeph mgjpctp|ot|pl te bet tbl ejtqcpl' " Omoe olptmjmld

    tlobgmomcg m c f|t ) OM__^ mgd|tp} olptmjmld lo|pmt} oeg|itcgt cpl

    cg cddld cdzcgtcal-

    Mgtlp~lpegci jcotepO|it|pci oegmdlpctmeg bczl te `l c~~imld mj glolcp}' Cgd lrmtmga

    pl~eptmga bmlpcpobml ej tbl |gmt bc te `l hl~t mgtcot qmtb tbl ~peklot

    pl~eptmga bmlpcpob} c qlii'

    &_tcjj Cos|mmtmeg

    Tbm dlopm`l beq tlcf flf`lp cpl cos|mpld "jpef mgmdl ep e|tmdl tbl

    epacgm{ctmeg- cgd ~lomjmo hmii cgd lr~lptml' Tbl fcmg tlcf ej tbl ~peklot cpl amzlg`lieq'

    3' Cgci}t Tlcf0' Dlzlie~flgt Tlcf?' Gltqeph Lgbcgolflgt Tlcf4' SC Tlcf

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    39/59

    @pcgdmr Icghc __O Dlzlie~flgt ^peklot ?=

    Glrt ~cal dltcmi tbl tcjj cos|mmtmeg ~icg jep lcob ej tbl je|p tlcf'

    Cgci}t Tlcf Dlzlie~flgt Tlcf Gltqephmga Tlcf SC Tlcf

    E|te|pold te tbmpd~cpt} oeg|itcgt

    _hmii lt & ~lomcim{lmg dlzlie~mga __O'

    E|te|pold te tbmpd~cpt} ejtqcpldlzlie~flgt jmpf'

    _hmii lt &Z@'glt )\FI dmcapcffmga

    Mg e|pold qmtbmg@pcgdmr'

    Lrmtmga Gltqephcdfmgmtpctep altmgzeizld mg lttmga|~ tbl ^O )_lpzlp cgd DPmtl'

    _hmii ltLr~lpmlgol mgtpe|`ilbeetmgacgd bcgdmgagltqephmga plictld~peklot mg@pcgdmr'

    Mg e|poldqmtbmg @pcgdmr'

    C tlcfoef~pmmga ejlgmepcooe|gtmga tcjjflf`lp cgd__O |lp'

    _hmii ltJcfmimcpmt} ejoef~|tlpm{ldcooe|gtmga}tlf cgd`|mgl~peol'

    _tcjj cos|mmtmeg ~icg jep @pcgdmr __O ^peklot

    _tcjjmga fcgcalflgt ~icg |l ple|pol bmteapcf dpcqg mg obcpt jepf ciega qmtbAcgtt obcpt mg F_ ^peklot 0>>?'

    1'? Ple|pol Ilzliimga

    @|mgl Cgci}t Ple|pol ezlp&ciieoctmeg jpef 30%0>3> te 3=%>0%0>3>

    c'- Mg tlpf ej ~lpolgt ciieoctmeg

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    40/59

    @pcgdmr Icghc __O Dlzlie~flgt ^peklot 4>

    `'-Mg tlpf ej ezlp ciieoctld be|p

    o'- Mg

    tlpf ej

    qeph

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    41/59

    @pcgdmr Icghc __O Dlzlie~flgt ^peklot 43

    d'

    l'

    j'- Plfcmgmga czcmic`mimt} tbl ple|pol jpef 00%>0%0>3> te 0:%>0%0>3>

    @|mgl Cgci}t&Ple|pol ezlp ciieoctmeg eg 3< * 3: Jl`p|cp};

    "Pljlplgol jpef Q@_ * Acgtt Obcpt-

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    42/59

    @pcgdmr Icghc __O Dlzlie~flgt ^peklot 40

    Cjtlp ilzliimga ple|pol te tbl lilotld cotmzmtml

    _tl~ tchlg te alt fepl zci|l jpef tbl Tlcf

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    43/59

    @pcgdmr Icghc __O Dlzlie~flgt ^peklot 4?

    ^pezmdl e~~ept|gmt} jep tbl k|gmep tcf te ciqc} qeph qmtb lgmep flf`lp)"tbl k|gmep tcjj qmii glzlp `l qephmga eg cg ciiettld oef~eglgt `} tblflizl-'

    Tbm qmii ciieq tblf te fct|pl te tbl tch fepl ljjlotmzli} cgd cie ~pezmdl

    qeph obciilgal'

    Lzlp} tlcf m `|mit qmtb pld|gdcgo} ej lr~lptml' "Lcob tlcf) m oef~eld ej 0lgmep flf`lp cgd fepl tbcg 0 k|gmep flf`lp- _E mj M tcjj flf`lp m

    c`lgt%s|mt tbl plfcmgmga flf`lp ocg pl|fl e~lpctmeg'

    \l pljlplgtmci ~eqlp qblg glolcp}) tbpe|ab tllpmga oeffmttld jlld`coh|~dctl te ~peklot tlcf ilcdlp'

    Glzlp |l cg} flcg ej ~lgcim{ctmeg) `|t hll~ tcjj cqcpl ej ple|pol ilzliimgatcgdcpd tbct fmabt oc|l jct tpcohmga ej cotmzmtml cgd cie ezlptmfl qeph

    pls|mplflgt mj obld|il fmiltegl cpl get flt'

    1'? Tbl Peil cgd Pl~egm`mimtml Cmagflgt

    Pl~egm`mimt} Cmagflgt Fctpmr "PCF-

    @lieq dltcmi tbl peil cgd pl~egm`mimtml cmagflgt te fckep cotmzmtml mg tbl __O

    ~peklot

    IlalgdC& Cooe|gtc`il )^^cptmom~cgt ) P& Plzmlq pls|mpld ) M& Mg~|t Pls|mpld) _& _mag ejj pls|mpld

    Mtlf Tlcf Tlcf Ilcd ^peklot

    Fcgcalp

    _tllpmga

    Oeffmttll

    Oef~iltl Dctc`cl LP ^ _ P

    Oef~iltl Ieamoci Dmcapcf ^ _ P

    MT Mgjpctp|ot|pl _lt|~ ^ _ P M

    Dctc`cl Dlzlie~flgt ^ _ P

    \M Dlzlie~flgt ^ _ P

    Mf~ilflgt JCP_ ^ _ P M

    Mf~ilflgt QJ_ ^ _ P M

    Mf~ilflgt A^_ ^ _ P M

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    44/59

    @pcgdmr Icghc __O Dlzlie~flgt ^peklot 44

    Mf~ilflgt ^F_ ^ _ P M

    \gmt Tltmga ^ _ P

    Mgtlapctmeg Tltmga ^ _ P

    PCF ej Fcmg Cotmzmtml jep __O ^peklot

    IlalgdC& Cooe|gtc`il )^^cptmom~cgt ) P& Plzmlq pls|mpld ) M& Mg~|t Pls|mpld) _& _mag ejj pls|mpld

    Tbl tlcf ilcdlp be|id mag ejj eg tbl cotmzmtml qblg tbl} cpl oef~iltld) tblg mt mtbl ~peklot fcgcalps pls~egm`mimt} te plzmlq tbl tch oef~iltld cgd oegjmpf mt' _efl~lomci cotmzmtml plictld te oepl }tlf j|gotmegcimt} glld mg~|t jpef tbl tllpmgaoeffmttll'

    Oegjimot Plei|tmeg ^peol

    Tbl ~peklot fcgcalflgt tlcf cool~t cii oegjimot c gct|pci te c ~peklot cgd fcgcal

    tblf te alt tbl fet ~emtmzl e|toefl jpef mt' Dl~lgdmga eg tbl gct|pl ej tbl oegjimot

    tpcmabtoegjpegtmga ej tbl ~pe`ilf qmii `l degl te limfmgctl mt mg mt peet cgd tblg cii

    ~cptml cpl ctmjmld'

    2'> Tbl Oeff|gmoctmeg Fcgcalflgt ^icgMgmtmcii} tbl ~peklot tlcf mdlgtmjmld tbl hl} mgtlpgci tchlbeidlp ej tbl ~peklot' Tbl}

    cpl lgmep @pcgdmr lrlo|tmzl |ob c tbl OLE) OJE cgd OME "tbl ~peklot tllpmga

    oeffmttll-) cgd loegdi} oedmga) \M dlmag cgd SC |gmt tlcf ilcdlp' Oeff|gmoctmeg

    m mf~eptcgt jep c ~peklot |ool' Qbe gllds qbct mgjepfctmeg) qblg mts glldld) Qc}

    tbl mgjepfctmeg qmii `l bcgdld ezlp ~pe~lpi} deo|flgtld |gdlp tbm' Mg tbm __O

    ~peklot tbl oeff|gmoctmeg ~icg m jeo|ld mgte tbpll jeo| laflgt'

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    45/59

    @pcgdmr Icghc __O Dlzlie~flgt ^peklot 4 Pmh FcgcalflgtTbpe|abe|t tbm Pmh Fcgcalflgt dlopm`l tbl te~ tlg pmh jep ~peklot) tpcohmga)

    fmtmactmga) cgd |itmfctli} pltmpmga' Tbll mgoi|dl mgtlpgci cgd lrtlpgci pmh eg tbl

    ^peklot' Tbm deo|flgt dljmgl tbl pmh fcgcalflgt peil cgd pl~egm`mimtml ej tbl

    ^peklotTlcf cgd |mga tbpe|ab tbl lgtmpl ^peklot'

    ='3 Pmh Fcgcalflgt ^peol

    Eg tbm tbl ^peklot Pmh Fcgcalflgt ^peoll cpl |mga cgd c ~lp tbl tcgdcpd

    f}tbeieaml jeiieqmga ~cpcdmaf pl~pllgt tbl bmab ilzli ~peol tl~ ej tbl Pmh

    Fcgcalflgt ~peol' Oeff|gmoctmeg m cg llgtmci ~cpt ej tbl Pmh Fcgcalflgt cgdeoo|p ct lzlp} tl~ ej tbl ~peol cfega tbl ^peklot tchlbeidlp cgd oegtpcotep'

    3' Mdlgtmjmoctmeg ej tbl pmh0' Cgci}{mga tbl pmh?' ^icg4' Mf~ilflgt

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    50/59

    @pcgdmr Icghc __O Dlzlie~flgt ^peklot

    0' Cgci}{mga tbl pmh

    Tbl mdlgtmjmld fet opmtmoci pmh j|ptblp ciieoctld eg cgci}{ld te |` octlaepml' Pmh

    cgci}m mgzeizl oicmjmoctmeg cgd ~pmepmtm{ctmeg ej pmh mtlf) ~pezmdmga

    ploefflgdctmeg jep fmtmactmga cgd flc|pmga pmh mtlf) cgd plzmlqmga pmh mtlf

    mgjepfctmeg `cld eg te tbl ^peklot' Tbl Pmh Cgci}t bc degl plzmlqld pl|it ej tbl

    pmh cgci}l qmtb tbl ^peklot _~egep cgd _tchlbeidlp'

    Zlpmj} Pmh Oicmjmoctmeg

    Tbm Pmh oicmjmoctmeg zlpmjmld cii tlg Pmh mtlf cgd ciieoctld te tbl plilzcgt |`octlaep}'

    ^peklot Tlcf pmh ^peklot Fcgcalflgt Pmh Pls|mplflgt Pmh B|fcg Ple|pol Pmh ^peol Pmh Oimlgt Pmh Lrtlpgci Pmh Tlobgmoci pmh Calgo} pmh

    ^peklot Tlcf pmhe Il Lrlo|tmzl cgd @ecpd ilzli mgzeizlflgte Dl&fetmzctmeg ej tcjj

    ^peklot Fcgcalflgt Pmhe Jcmi|pl te pl&lgamgllp ~peoll ~pmep te tpcgmtmege Mgcdls|ctl tpcgmtmeg ep fmapctmeg ~icggmga

    ^peol Pmhe Pld|omga ~cg ej oegtpei ej OJE cgd OLE

    B|fcg Ple|pol plictld Pmhe Pli|otcgol te qeph mg tbl __O d|l te ~lpjepfcgol flc|pmga * qlijcplcgd ploplctmegci m|le Obcgamga stcjjs cttmt|dls

    Lrtlpgci Pmhe Ie ej mgtliilot|ci ~pe~lpt}

    Tlobgmoci pmhe Icoh ej oegmdlpctmeg ej tlobgeiea} dl~lgdlgoml

    Oimlgt Pmhe Ieemga tbl jilrm`mimt} ej ~c}flgt

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    51/59

    @pcgdmr Icghc __O Dlzlie~flgt ^peklot & ?

    Fcpamgci ? & 1

    Opmtmoci 1 & =

    Octctpe~bmo = & 3>

    Pmh Mf~cot Tc`il

    Pmh Octlaep} Mf~cot

    ^peklot Tlcf Pmh = Octctpe~bmo

    ^peklot Fcgcalflgt Pmh : Fcpamgci

    ^peol Pmh : Fcpamgci

    B|fcg Ple|pol Plictld Pmh 1 Opmtmoci

    Lrtlpgci Pmh ? Fcpamgci

    Tlobgmoci Pmh 1 OpmtmociOimlgt Pmh 4 Fcpamgci

    Pmh ^pe`c`mimt}

    Pmh ~pe`c`mimt} mgzeizl oegmdlpmga tbl imhlimbeed ej tbl pmh eoo|pplgol eg tbl~peklot cgd tbm ~pe`c`mimt} ploepdld c c ~lpolgtcal jpef 3 te ==,'

    Opmtlpmc jep Pmh ^pe`c`mimt}

    ^pe`c`mimt} Opmtlpmc

    Bmab C~~permfctli} c :

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    52/59

    @pcgdmr Icghc __O Dlzlie~flgt ^peklot , Bmab

    ^peol Pmh 4>, Fldm|f

    B|fcg Ple|pol Plictld Pmh 2>, Bmab

    Lrtlpgci Pmh ?>, Ieq

    Tlobgmoci Pmh 4>, Fldm|f

    Oimlgt Pmh :>, Fldm|f

    Pmh Tmfljpcfl

    Pmh tmfljpcfl m zlp} mf~eptcgt te tbm ~peklot cgd tmfl flc|pld cooepdmga te tbl~peklot ltmfctld tmfl'

    Opmtlpmc jep Pmh Tmfljpcfl

    Tmfljpcfl Opmtlpmc

    _bept&Tlpf Tbl pmh m lr~lotld te eoo|p qmtbmg c zlp} bept ~lpmed ej tmfl'

    Fldm|f&Tlpf Tbl pmh m lr~lotld te eoo|p qmtbmg tbl glcp j|t|pl'Iega&Tlpf Tbl pmh m lr~lotld te eoo|p mg tbl jcp j|t|pl'

    Pmh Tmfljpcfl

    Pmh Octlaep} Tmfljpcfl

    ^peklot Tlcf Pmh Iega Tlpf

    ^peklot Fcgcalflgt Pmh Fldm|f Tlpf

    ^peol Pmh Iega Tlpf

    B|fcg Ple|pol Plictld Pmh _bept Tlpf

    Lrtlpgci Pmh Iega Tlpf

    Tlobgmoci Pmh _bept Tlcf

    Oimlgt Pmh Iega Tlpf

    ='0 Pmh Tc`il

    Glrt ~cal dlopm`l tbl mdlgtmjmld pmh mg c |ffcpm{ld jepfct

    Pmh Mtlf Pmh Octlaep} Mf~cot ^pe`c`mimt} Tmfl&Pctmga Pmh Eqglp

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    53/59

    @pcgdmr Icghc __O Dlzlie~flgt ^peklot

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    54/59

    @pcgdmr Icghc __O Dlzlie~flgt ^peklot

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    55/59

    @pcgdmr Icghc __O Dlzlie~flgt ^peklot

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    56/59

    @pcgdmr Icghc __O Dlzlie~flgt ^peklot

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    57/59

    @pcgdmr Icghc __O Dlzlie~flgt ^peklot

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    58/59

    @pcgdmr Icghc __O Dlzlie~flgt ^peklot '> ^peklot Mgtlapctmeg FcgcalflgtMj tblpl m c pls|mplflgt jep c obcgal%obcgal pls|lt "c dlzmctmeg ej gepfci ~icggld

    e`klotmzl%oe~l- m mdlgtmjmld jpef c ~peapl pl~ept "pljlp oeff|gmoctmeg ~icg jep

    jepfct |ld- ep jpef c tlcf ilcdlp flltmga ) tbl pls|lt be|id ~c tbpe|ab c jepfci

    ~peol `ljepl mt m cool~tld% plklotld' Tbm qc} qmtb tbl a|mdcgol ej tbl ~peklot

    fcgcalp cgd c~~pezci jpef tbl ~peklot tllpmga oeffmttll ) cdk|tflgt ej tbl ~peklot

    ~icg ocg `l fcdl te cooeffedctl tbl obcgal )qmtb fmgmf|f ljjlot te tbl ~peklot

    ezlpcii aeci'

    ^icggmgaDeo|flgt

    M ObcgalCool~tc`il5

    ObcgalPls|lt

    Cl tbl Mf~cot

    C~~pezlObcga5

    Plklot Obcgal

    ^icggmga_olgcpme

    \~dctl ^icggmgaDeo|flgtMf~ilflgt

    ObcgalGe

    ]ls

    ]ls

    Ge

    ^pe~eld mgtlapctld obcgal oegtpei ~peol jep @pcgdmr __O ^peklot

    C obcgal plzmlq tlcf c~~emgtld qmii lzci|ctl) cool~t%plklot obcgal pls|lt `cld eg

    ~pezmdld dctl jpef tbl tlcf' Tbm obcgal fcgcalflgt `ecpd qmii oef~pml ej ^peklot

    Fcgcalp cgd tllpmga oeffmttll'

  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

    59/59

    33'> Oegoi|meg