Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Natural Collaboration: Library-IT WebCT Support at Brandeis University Janet Hill, Brandeis Libraries Access Services Manager David G. Wedaman, Brandeis ITS, Instructional Technology Coordinator NERCOMP Annual Conference March 22, 2004
32
Embed
Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Natural Collaboration: Library-IT WebCT Support.
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
Natural Collaboration:Library-IT WebCT Support at Brandeis University
Janet Hill, Brandeis Libraries Access Services Manager
David G. Wedaman, Brandeis ITS, Instructional Technology Coordinator
NERCOMP Annual Conference March 22, 2004
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• History & Context
• Process Overview
• Systems
• Support Model
• Results
• Future Ideas
Overview
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Library supported E-Reserves with ERes software.
• ITS supported WebCT.
Fall 1997 – Spring 2003
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Two parallel systems; lots of overlap• Faculty & students were confused
about support• Mixed support messages
– IT: “Teach them how to fish”– Library: “Fish for them”
Problems
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Combine to support on-line course materials in WebCT
Fall 2003• Eliminated ERES and drop-off scanning
service
• All course materials posted in WebCT
Spring 2003
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Sought approval of faculty oversight committees
• Announced changes early and often
• Prepared to assist individual faculty
P.R. Considerations
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Reference Librarians
• Library Systems staff
• Library Access Services staff (former ERES
staff)
• Instructional Technologists
• IT Systems staff
Oversight Team
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Former ERES manager
• Instructional Technology Coordinator
• Systems Programmer
Working Group
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Trained library staff in WebCT support, policies, procedures
• Trained IT staff in library policies, resources, copyright
Internal Training
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Offered 16 collaborative training classes in Summer and Fall 2003
– Basic WebCT usage– Linking to Library e-resources– Using Faculty Scanning Stations– Overview of copyright considerations– Overview of campus resources
External Training
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Merged best practices of WebCT and ERES support
• Kept IT support philosophy
(train the end-user)
• Adopted flexible library timelines
Re-evaluated WebCT support and policies
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Distributed Faculty Scanning Stations
• Library Faculty Scanning Center
• Library – IT Training
• New WebCT Pages and related
documentation– Added more helpful information
New Services
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University