BRANCH: STRATEGY AND BUSINESS DEVELOPMENT · 1.4.1. There were 18,312,639 social grants paid to 11,370,095 beneficiaries in May 2020. The take up of social grants in May 2020 increased

3rd Quarter Strategic Monitoring Social Grants Status Report 2012/13

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BRANCH: STRATEGY AND BUSINESS DEVELOPMENT

DEPARTMENT: MONITORING AND EVALUATION

SECOND STATISTICAL REPORT: PAYMENT SYSTEM

PERIOD: May 2020

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DEFINITION OF TERMS

Aged Person Refers to any person, who has, according to the Social Assistance Act, 2004 (Act

No 13 of 2004) attained the prescribed age in accordance to Sections 10 (a) or (b)

to qualify for old age grant.

Beneficiary Refers to any person who receives social assistance in terms of Sections 6, 7, 8, 9,

10, 11, 12 or 13 of the Social Assistance Act of 2004 (Act No 13 of 2004).

Care Dependency Grant A person is, subject to section 5 and 7 of the Social Assistance Act No.13 of 2004,

eligible for a care dependency grant if he or she is a parent, primary caregiver or a

foster parent of a child who requires and receives permanent care or support

services due to his or her (physical or mental) disability.

Care Dependent Child Refers to a child under the age of 18 years who require and receives permanent

home care due to his or her severe mental or physical disability.

Child Refers to any person under the age of 18 years.

Child Grant Refers to Child Support Grant, Care Dependency Grant, and Foster Child Grant.

Child Support Grant Refers to a grant paid to a primary caregiver of a child who satisfies the criteria in

terms of Section 6 of the Social Assistance Act of 2004 (Act No 13 of 2004).

Disability Grant Refers to a grant paid to a disabled person in terms of Section 9 of the Social

Assistance Act of 2004 (Act No 13 of 2004).

Foster Child Grant Refers to a grant paid to a foster parent in terms of Section 8 of the Social Assistance

Act of 2004 (Act No 13 of 2004).

Foster Child Refers to any child who has been placed in the custody of a foster parent in terms

of the Children Act No. 38 of 2005 or Section 290 of the Criminal Procedure Act of

1977 (Act No 51 of 1977).

Foster Parent In terms of the Children’s Act No.38 of 2005, foster parent means a person who has

foster care of a child by order of the children’s court and includes an active member

of an organization operating a cluster foster care scheme and who has been

assigned responsibility for the foster care of a child.

Grant in Aid Refers to a grant paid to a person who satisfies the criteria in terms of Section 12 of

the Social Assistance Act of 2004 (Act No 13 of 2004).

Grant recipient Refers to an adult who receives grant in respect of him or herself or behalf of a

beneficiary or child. In the case of a child grant, and he or she will be a parent/legal

guardian, foster parent or caregiver.

Older Person Refers to any person who has, according to the Social Assistance Act of 2004 (Act

No 13 of 2004) attained the prescribed age in accordance to Sections 10 (a) or (b).

Old Age Grant Refers to a social grant paid to an aged person in terms of Section 10 of the Social

Assistance Act of 2004 (No 13 of 2004).

Parent In terms of the Children’s Act of 2004 in relation to a child includes the adoptive

parent of a child but excludes the biological father of a child conceived through the

rape or incest with the child’s mother, a gamete donor or a parent who’s parental

rights and responsibilities have been terminated.

Social Grant Refers to an Old Age Grant, Disability Grant, War Veteran’s Grant, Grant in Aid, Care

Dependency Grant, Foster Child Grant and Child Support Grant.

War Veteran Grant Refers to a grant paid to a person who satisfies the criteria in terms of Section 11 of

the Social Assistance Act of 2004 (Act No 13 of 2004).

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Contents

DEFINITION OF TERMS ............................................................................................................................................................ 2

1. EXECUTIVE SUMMARY ........................................................................................................................................................ 4

KRA 1: TAKE-UP RATES OF SOCIAL GRANTS AND BENEFICIARIES ............................................................................... 6

KPA 2: SERVICE DELIVERY QUALITY ................................................................................................................................. 29

KPA 3: GRANT DATA INTEGRITY ......................................................................................................................................... 40

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KRA 3: BENEFICIARY PAYMENT FILES ............................................................................................................................... 49

KPA 4: EXPENDITURE ON SOCIAL ASSISTANCE FROM APRIL 2020 – MARCH 2021 ................................................. 51

KRA 5: CALL CENTRE AND ENQUIRIES MANAGEMENT ................................................................................................... 57

KRA 6: RESTORATIVE JUSTICE MECHANISMS: INTERNAL REVIEW AND APPEALS ................................................... 63

KRA 8: CASH PAYMENTS AND PAYPOINT INFORMATION ............................................................................................... 69

KRA 9: DEDUCTIONS AND REGULATIONS 26A ................................................................................................................. 70

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1. EXECUTIVE SUMMARY

1.1 INTRODUCTION

This report presents the March 2020 status on social grant payments for the 2019/20 financial year.

1.2 PURPOSE

To report on the status of social grants payments for May 2020.

1.3 OBJECTIVES

This report serves to:

1.3.1 Inform management about the status of social grant payment for May 2020.

1.3.2 Guide management on areas for improvement in the payment of social grants.

1.4 FINDINGS

1.4.1. There were 18,312,639 social grants paid to 11,370,095 beneficiaries in May 2020.

The take up of social grants in May 2020 increased by 0.29% or 53,753, a 0.46% increase from the

previous month.

1.4.2 Currently the only report available from SAPO/Postbank is on the number of transactions per pay

day, per pay channel and the value of the transactions. The number of social grants paid in

May 2020 was 99%, a 1% increase from April 2020.

1.4.3 The number of children 0-1 accessing social grants increased by 1.79% in May 2020.

1.4.4 In May 2020 the following issues dominated the call centre in order of demand namely:

SRD Covid 19 R350 cash transfer.

General Covid 19 enquiries.

Application outcomes.

Grants not captured.

Qualifying criteria for social grants.

Request for contacts.

Non payments.

Temporary disability grants.

1.4.5 The payment method trend in May 2020 was a loss of 3629 beneficiaries by Grindrod, an

increase of 34,771 beneficiaries by SAPO and an decrease of 21,187 beneficiaries by banks.

1.4.8 There was no information on beneficiaries paid in cash.

1.4.9 There were no applications internal reconsideration taken in April and most of May 2020.

1.4.10 There are an increasing number of inquiries on internal reconsiderations taken by the call centre.

1.4.11 There are very high volumes of none response to calls by the call centre.

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1.4.12 It seems that the 6 call centre interns responded to more calls than the 14 call centre agents. There

could be call fatique being experienced by the call centre agents.

1.5 RECOMMENDATIONS

It is recommended that :

1.5.1 The Benefits Administration address the challenges reported by the call centre and respond to the

discrepancy in the call response rate interns vs the call centre agents.

1.5.2 Benefits administration must be respond to the daminstration issues that dominate the call centre

repeatedly.

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KRA 1: TAKE-UP RATES OF SOCIAL GRANTS AND BENEFICIARIES

Table 1: Summary of the Take Up Rate of Social Grants Net Monthly Increase from April 2020 Begin. of

April 20 End April 20

End May 20

End June 20

End July 20

End Aug 20

End Sept 20 End Oct.20

End Nov.20

End Dec.20 End Jan.21 End Feb. 21 End Mar 21

No. of Social Grants

18,290,592 18,258,883

18 312 639

increase 45,540 -31 709 53 753

% increase 0,25% - 0.17% 0.29% Source: BI SharePoint

Table 2 : Total Number and Percentage Growth of Social Grants by Grant Type Net Monthly Increase from April 2020

Grant type

Begin. of

Apr 19 End Apr 20

End May 20

End Jun 20 End Jul 20 End Aug 20 End Sept 20

End Oct 20 End Nov 20

End Dec 20

End Jan.21

End Febr. 21

End Mar. 21

Increase % Increase

CDG 154,735 154,451 157,258 2,807 1,82%

CSG 12,787,448 12,777,926 12,767,774 -10,152 -0,08%

FCG 355,609 355,127 357,727 2,600 0,73%

DG 1,042,025 1,033,243 1,069,900 36,657 3,55%

GIA 273,922 271,517 270,349 -1,168 -0,43%

OAG 3,676,791 3,666,558 3,689,572 23,014 0,63%

WVG 62 61 59 -2 -3,28%

Total 18,290,592 18,258,883 18,312,639 53,756 0,29% Source: OZDOW.SOCNAT.P.DAILY_GRANT_CSG18_STATS.P.TXT

Social grants decreased by 0.29% in this month.

Table 3: Number and Percentage Growth of Social Grants per Region for 2020/2021 Net Monthly Increase from April 2020 Region Begin. of Apr 20 End April 20 End May 20 End June 20 End July 20 End Aug. 20 End Sept. 20

EC 2,853,667 2,848,234 2,851,211

FS 1,038,936 1,036,846 1,040,334

GP 2,796,471 2,792,035 2,799,701

KZN 4,056,302 4,049,885 4,059,495

LP 2,593,739 2,589,752 2,599,368

MP 1,535,614 1,533,168 1,537,778

NW 1,275,374 1,272,777 1,277,887

NC 494,619 493,531 497,124

WC 1,645,870 1,642,655 1,649,741

Total 18,290,592 18,258,883 18,312,639

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Figure 1

Figure 2

Series118200000

18250000

18300000

18350000

Begin. of April 20

End April 20

End May 20

Growth in Socail Grants April to May 2020

Series1 Series2

0

10000000

20000000

30000000

Begin. of Apr 19 154735 12787448 355609 1042025 273922 3676791 62

CDG CSG FCG DG GIA OAG WVG

Growth in Social Grants By Grant Type

End Apr 20 End May 20

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Table 4: Number of Social Grants per Region by Social Grant Type as at the end of May 2020

Figure 3

16% 6%

15%

22%

14%

8%

7%3%

9%

Percentage Share of the Social Grants per Region

EC FS GP KZN LP MP NW NC WC

Region OAG WVG DG GIA CDG FCG CSG Total Percentage

EC 596 554 11 179 972 31 865 24 126 81 165 1 937 518 2 851 211 15,57%

FS 213 475 76 523 9 754 9 043 26 414 705 125 1 040 334 5,68%

GP 662 268 20 123 680 9 023 21 227 43 846 1 939 637 2 799 701 15,29%

KZN 729 258 6 231 064 81 672 40 827 67 365 2 909 303 4 059 495 22,17%

LP 485 984 2 99 596 55 833 16 818 42 453 1 898 682 2 599 368 14,19%

MP 265 023 1 80 086 23 736 12 049 24 751 1 132 132 1 537 778 8,40%

NW 275 246 1 66 658 16 544 10 235 28 638 880 565 1 277 887 6,98%

NC 92 157 1 49 154 17 047 6 147 11 246 321 372 497 124 2,71%

WC 369 607 17 163 167 24 875 16 786 31 849 1 043 440 1 649 741 9,01%

Total 3 689 572 59 1 069 900 270 349 157 258 357 727 12 767 774 18 312 639 100,00%

Percentage 20,15% 0,00% 5,84% 1,48% 0,86% 1,95% 69,72% 100,00% -

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Figure 4

Table 5: Total Number of Beneficiaries Receiving Social Grants Net Increase

Financial year Month Beginning of the Month End of the month Increase/ Decrease 2016/17

April

10,425,809 10,399,256 -26,553

2017/18 10,596,299 10,611,693 15,394

2018/19 10,854,183 10,869,323 14,940

2019/20 11,033,505 11,066,605 33,100

2020/21 11,334,373 11,312,072

2016/17

May

10,399,256 10,423,501 24,245

2017/18 10,611,693 10,641,258 29,565

2018/19 10,869,323 10,887,562 18,239

2019/20 11,066,605 11,092,545 25,940

2020/21 11,312,072 11,370,095

2016/17

June

10,423,501 10,453,033 29,532

2017/18 10,641,258 10,667,155 25,897

2018/19 10,887,562 10,892,835 5,273

2019/20 11,092,545 11,122,249 29,704

2020/2021

2016/17

July

10,453,033 10,484,906 31,873

2017/18 10,667,155 10,682,146 14,991

2018/19 10,892,835 10,913,007 20,172

2019/20 11,122,249 11,158,436 36,187

2020/2021

2016/17 August 10,484,906 10,500,216 15,310

20% 0

6%1%

1%2%70%

Proportion of the Respective Social Grants

OAG WVG DG GIA CDG FCG CSG

10

2017/18 10,682,146 10,699,627 17,481

2018/19 10,913,007 10,922,038 9,031

2019/20 11,158,436 11,184,569 26,133

2020/2021

2016/17

September

10,500,216 10,528,201 27,985

2017/18 10,699,627 10,716,658 17,031

2018/19 10,922,038 10,946,702 24,664

2019/20 11,184,569 11,212,678 28,109

2020/2021

2016/17

October

10,528,201 10,542,676 14,475

2017/18 10,716,658 10,728,745 12,087

2018/19 10,946,702 10,994,987 48,285

2019/20 11,212,678 11,256,228 43,550

2020/2021

2016/17

November

10,542,676 10,568,774 26,098

2017/18 10,728,745 10,769,741 40,996

2018/19 10,994,987 11,041,757 46,770

2019/20 11,256,228 11,283,312 27,084

2020/2021

2016/17

December

10,568,774 10,543,030 -25,744

2017/18 10,769,741 10,766,105 -3,636

2018/19 11,041,757 11,030,665 -11,092

2019/20 11,283,312 11,271,834 -11,478

2020/2021

2016/17

January

10,543,030 10,565,182 22,152

2017/18 10,766,105 10,792,720 26,615

2018/19 11,030,665 11,059,317 28,652

2019/20 11,271,834 11,270,619 40,234

2020/2021

2016/17

February

10,565,182 10,597,626 32,444

2017/18 10,792,720 10,822,651 29,931

2018/19 11,059,317 11,096,368 37,051

2019/20 11,270,619 11,312,068 22,305

2020/2021

2016/17

March

10,597,626 10,596,299 -1,327

2017/18 10,822,651 10,854,183 31,532

2018/19 11,096,368 11,033,505 -60 863

2019/20 11,312,068 11,334,373

2020/2021

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Total new beneficiaries from April to March

2016/17 170,490

2017/18 257,884

2018/19 179,322

2019/20 300,868

Table 6: Total Number of Beneficiaries Receiving Social Grants by Region May 2020

Region

Period Begin of

April End of April

End of May

End of June

End of July

End of Aug.

End of Sept.

End of Oct. End of Nov. End of Dec.

End of Jan.

End of Feb.

March

EC 2016/17 1,616,817 1,610,264 1,614,225 1,618,511 1,622,040 1,622,826 1,625,510

1,626,178 1,629,728 1,625,573 1,629,980

1,634,633

1,633,924

2017/18 1,633,924 1,637,048 1,640,644 1,643,848 1,646,357 1,647,777 1,648,535 1,651,640 1,654,369 1,649,990 1,655,183 1,659,425 1,664,971

2018/19 1,664,971 1,669,344 1,672,071 1,668,489 1,671,813 1,673,022 1,676,385 1,681,083 1,685,765 1,683,429 1,687,464 1,691,324 1,682,122

2019/20 1,682,122 1,686,368 1,689,843 1,691,750 1,693,427 1,695,785 1,698,362 1,703,034 1,705,310 1,701,950 1,697,845 1,704,172 1,708,379

2020/2021 1,708,379 1,704,506 1,710,703

FS 2016/17 624,057 621,668 623,566 624,444 625,991 626,775 628,281 629,122 630,974 628,840 630,037 631,779 631,646

2017/18 631,646 632,508 634,282 635,307 637,177 637,896 638,985 640,358 642,023 639,438 640,342 641,876 643,292

2018/19 643,292 643,410 643,884 643,625 645,162 645,588 646,783 649,436 652,205 650,316 651,557 653,881 650,178

2019/20 650,178 651,579 653,437 654,427 655,978 657,632 659,551 661,406 662,407 660,710 660,590 663,114 664,718

2020/2021 664,718 663,203 666,695

GP 2016/17 1,618,571 1,618,484 1,624,169 1,630,680 1,637,334 1,643,988 1,650,617 1,656,715 1,664,003 1,660,924 1,667,021 1,674,647 1,677,578

2017/18 1,677,578 1,682,139 1,691,761 1,698,585 1,705,259 1,711,669 1,717,334 1,714,371 1,711,742 1,729,772 1,735,992 1,742,766 1,749,543

2018/19 1,749,543 1,753,412 1,757,763 1,759,157 1,758,709 1,755,415 1,756,638 1,770,051 1,785,407 1,786,991 1,796,864 1,807,028 1,791,719

2019/20 1,791,719 1,799,524 1,808,672 1,814,112 1,824,697 1,832,362 1,838,320 1,848,467 1,855,949 1,855,069 1,858,843 1,868,006 1,873,583

2020/2021 1,873,583 1,870,052 1,880,457

KZN 2016/17 2,282,359 2,269,633 2,272,954 2,277,620 2,284,786 2,284,902 2,290,044 2,291,498 2,291,707 2,282,508 2,284,115 2,289,468 2,284,639

2017/18 2,284,639 2,286,533 2,290,159 2,296,195 2,294,331 2,298,389 2,303,381 2,302,685 2,305,051 2,298,399 2,306,316 2,312,324 2,319,392

2018/19 2,319,392 2,322,378 2,325,768 2,328,209 2,183,172 2,338,050 2,345,891 2,356,883 2,363,870 2,360,376 2,365,758 2,372,005 2,363,953

2019/20 2,363,953 2,370,647 2,369,364 2,380,385 2,390,148 2,395,343 2,401,660 2,411,462 2,416,817 2,415,073 2,416,919 2,423,568 2,428,874

2020/2021 2,428,874 2,424,499 2,437,492

LP

2016/17 1,421,852 1,420,142 1,423,147 1,426,909 1,431,123 1,433,927 1,436,847 1,437,500 1,441,190 1,439,265

1,443,090 1,446,941 1,447,198

2017/18 1,447,198 1,450,253 1,453,844 1,457,101 1,460,669 1,462,840 1,464,886 1,468,016 1,471,024 1,468,898 1,472,955 1,476,666 1,480,147

2018/19 1,480,147 1,482,214 1,484,326 1,486,632 1,490,412 1,492,223 1,496,363 1,501,699 1,505,841 1,503,467 1,507,147 1,511,647 1,504,547

2019/20 1,504,547 1,508,576 1,511,745 1,515,323 1,518,713 1,520,973 1,524,119 1,528,180 1,530,625 1,529,237 1,529,730 1,535,979 1,539,238

2020/2021 1,539,238 1,536,615 1,545,762

MP 2016/17 849,327 849,309 850,129 852,305 854,692 854,788 857,152 857,905 860,586 858,823 861,515 864,733 864,354

2017/18 864,354 865,570 868,887 872,060 873,333 875,793 876,850 879,564 881,912 879,926 881,933 884,455 887,120

2018/19 887,120 888,427 889,530 890,042 892,830 894,268 896,489 899,525 903,011 901,923 904,674 907,636 903,259

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Source: SASSA BI data

Table 7a: Number of Beneficiaries by Grant Type without Grant In Aid for May 2020

REGIONS CDG COMB CSG DG FCG OAG WVG Grand Total

ECA 21,769 2,001 1,060,332 179,972 56,980 596,554 11 1,917,619

FST 8,246 626 411,384 76,523 19,826 213,475 730,080

GAU 20,032 790 1,135,161 123,680 32,120 662,268 20 1,974,071

KZN 38,043 1,805 1,601,417 231,064 49,882 729,258 6 2,651,475

LIM 15,844 627 1,025,355 99,596 30,655 485,984 2 1,658,063

MPU 11,367 452 628,857 80,086 18,676 265,023 1 1,004,462

NCA 5,315 640 176,056 49,154 7,558 92,157 1 330,881

NWP 9,459 566 482,382 66,658 20,452 275,246 1 854,764

WCA 15,430 993 625,314 163,167 20,400 369,607 17 1,194,928

Grand,Total 145,505 8,500 7,146,258 1,069,900 256,549 3,689,572 59 12,316,343 Source: BI SharePoint Cube

2019/20 903,259 905,966 908,896 910,498 913,024 914,881 917,113 920,236 922,265 921,307 922,209 924,937 925,677

2020/2021 929,390

NC 2016/17 274,135 274,195 275,643 276,542 277,406 278,212 279,067 279,776 280,662 279,757 280,341 280,486 280,124

2017/18 280,124 280,442 281,263 281,986 282,881 283,451 284,228 285,221 286,074 285,311 285,639 286,165 286,597

2018/19 286,597 286,379 287,424 287,734 287,946 287,943 288,659 289,331 290,176 289,358 289,478 290,128 289,216

2019/20 289,216 289,589 290,461 291,433 292,644 292,769 293,750 294,734 295,807 294,937 294,181 294,348 294,767

2020/2021 294,767 294,081 297,004

NW 2016/17 738,870 736,886 738,187 739,699 742,097 743,612 745,499 746,248 747,937 745,959 747,804 749,605 749,601

2017/18 749,601 750,936 753,068 754,714 756,488 757,551 758,590 760,462 762,232 760,063 761,197 762,821 764,380

2018/19 764,380 764,678 764,973 766,301 767,303 768,004 769,782 771,805 774,068 772,904 774,318 776,044 769,127

2019/20 769,127 771,260 773,416 775,137 776,996 778,579 780,625 783,216 784,615 783,441 783,948 787,145 788,917

2020/2021 788,917 787,230 792,229

WC 2016/17 999,821 998,675 1,001,481 1,006,323 1,009,437 1,011,186 1,015,194 1,017,744 1,021,998 1,021,381 1,021,279 1,025,334 1,027,839

2017/18 1,027,235 1,026,264 1,027,350 1,027,359 1,025,651 1,024,261 1,046,342 1,050,605 1,055,314 1,054,308 1,053,163 1,056,153 1,058,741

2018/19 1,058,741 1,059,081 1,061,823 1,062,646 1,065,009 1,067,525 1,069,712 1,075,174 1,081,414 1,081,901 1,082,057 1,086,675 1,079,384

2019/20 1,079,384 1,083,096 1,086,711 1,089,184 1,092,809 1,096,245 1,099,178 1,105,493 1,109,517 1,110,110 1,106,354 1,110,799 1,110,220

2020/2021 1,110,220 1,107,852 1,115,363

Total

2016/17 10,425,809 10,399,256 10,423,501 10,453,033 10,484,906 10,500,216 10,528,211 10,542,686 10,568,785 10,543,030 10,565,182 10,597,626 10,596,903

2017/18 10,596,299 10,611,693 10,641,258 10,667,155 10,682,146 10,699,627 10,739,131 10,752,922 10,769,741 10,766,105 10,792,720 10,822,651 10,854,183

2018/19 10,854,183 10,869,323 10,887,562 10,892,835 10,762,356 10,922,038 10,946,702 10,994,987 11,041,757 11,030,665 11,059,317 11,096,368

11,033,505

2019/20 11,033,505 11,066,605 11,092,545 11,122,249 11,158,436 11,148,569 11,212,678 11,256,228 11,283,312 11,271,834 11,270,619 11,312,068 11,334,373

2020/2021 11,334,373 11,312,072 11,370,095

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Table 7b: Number of Beneficiaries by Grant Type with Grant in Aid for May 2020

REGIONS CDG COMB CSG DG FCG GIA OAG WVG Grand Total

ECA 21,769 2,001 1,060,332 179,972 56,980 31,865 596,554 11 1,949,484

FST 8,246 626 411,384 76,523 19,826 9,754 213,475 739,834 GAU 20,032 790 1,135,161 123,680 32,120 9,023 662,268 20 1,983,094

KZN 38,043 1,805 1,601,417 231,064 49,882 81,672 729,258 6 2,733,147

LIM 15,844 627 1,025,355 99,596 30,655 55,833 485,984 2 1,713,896

MPU 11,367 452 628,857 80,086 18,676 23,736 265,023 1 1,028,198

NCA 5,315 640 176,056 49,154 7,558 17,047 92,157 1 347,928

NWP 9,459 566 482,382 66,658 20,452 16,544 275,246 1 871,308

WCA 15,430 993 625,314 163,167 20,400 24,875 369,607 17 1,219,803

Grand,Total 145,505 8,500 7,146,258 1,069,900 256,549 270,349 3,689,572 59 12,586,692 Source: BI SharePoint Cube

Table 8: Number of Beneficiaries and the Combinations of Social Grants Received as at May 2020

GRANTTYPE ECA FST GAU KZN LIM MPU NCA NWP WCA Grand Total

/CDG/ 4,243 1,407 5,267 7,092 2,571 1,478 773 1,868 3,527 28,226

/CDG/CSG/ 27,078 8,796 26,047 40,444 22,385 14,268 4,972 12,583 13,864 170,437

/CDG/GIA/ 200 58 21 613 170 65 73 78 83 1,361

/CDG/GIA/CSG/ 29 6 10 15 18 9 14 13 18 132

/CSG/ 796,435 307,175 985,764 1,191,982 875,021 513,325 124,993 381,259 492,893 5,668,847

/CSG/CDG/GIA/ 9 4 10 7 3 1 5 39

/CSG/GIA/ 449 93 54 811 184 129 373 44 573 2,710

/DG/ 113,348 43,982 83,643 127,347 60,320 43,183 24,375 38,136 90,605 624,939

/DG/CDG/ 689 282 625 1,198 222 198 249 245 765 4,473

/DG/CDG/CSG/ 9,411 5,546 6,311 23,564 4,901 4,443 4,212 5,579 7,319 71,286

/DG/CDG/GIA/ 43 8 15 103 15 16 19 17 45 281

/DG/CDG/GIA/CSG/ 161 56 71 515 136 259 127 125 170 1,620

/DG/CSG/ 101,965 60,176 74,334 235,704 57,599 57,002 32,421 48,479 108,225 775,905

/DG/CSG/CDG/ 351 195 124 582 74 87 221 142 292 2,068

/DG/CSG/CDG/GIA/ 10 2 14 3 5 3 3 6 46

/DG/CSG/GIA/ 110 27 28 129 15 30 138 11 351 839

/DG/FCG/ 1,255 951 756 1,605 414 332 349 456 1,461 7,579

14

/DG/FCG/CSG/ 10,883 7,225 4,419 21,116 3,144 3,644 3,310 4,728 6,880 65,349

/DG/FCG/GIA/ 37 15 15 98 35 28 20 18 71 337

/DG/FCG/GIA/CSG/ 152 52 44 370 68 200 76 94 166 1,222

/DG/GIA/ 6,877 2,480 5,891 19,471 8,001 7,475 4,085 5,835 12,327 72,442

/DG/GIA/CSG/ 1,595 550 1,231 4,979 2,149 3,176 1,023 1,532 2,246 18,481

/FCG/ 20,940 12,057 21,020 22,841 12,734 6,388 2,929 8,947 12,586 120,442

/FCG/CSG/ 41,889 15,007 24,635 40,053 23,886 15,317 5,163 15,941 11,201 193,092

/FCG/GIA/ 1,202 566 126 4,024 2,289 410 448 458 610 10,133

/FCG/GIA/CSG/ 8 2 1 5 1 3 5 4 29

/GIA/CSG/ 23 3 7 14 32 6 5 8 14 112

/OAG/ 334,370 140,122 533,407 428,006 297,530 169,491 52,571 193,356 282,674 2,431,527

/OAG/CSG/CDG/ 10,474 1,821 3,697 11,413 3,947 2,606 1,333 2,907 2,010 40,208

/OAG/CDG/GIA/CSG/ 377 73 26 1,069 212 183 204 152 91 2,387

/OAG/CSG/ 158,534 36,831 78,155 145,215 96,876 55,613 14,652 42,131 39,604 667,611

/OAG/CSG/CDG/GIA/ 25 5 63 20 9 12 10 8 152

/OAG/CSG/GIA/ 386 76 10 660 130 113 341 37 328 2,081

/OAG/FCG/CSG/ 42,864 13,664 20,981 40,860 18,009 12,548 5,083 14,542 8,930 177,481

/OAG/FCG/GIA/CSG/ 2,221 705 107 6,350 2,016 1,145 1,042 899 583 15,068

/OAG/GIA/ 16,079 5,318 3,222 45,238 42,076 12,136 8,706 9,335 13,231 155,341

/OAG/GIA/CSG/ 5,960 1,357 368 13,908 8,549 4,067 2,685 2,252 1,578 40,724

/WVG/ 10 17 4 1 1 1 13 47

/WVG/CSG/ 8 2 5 5 1 2 2 2 27

/WVG/FCG/ 1 1

/WVG/FCG/CSG/ 2 2

/WVG/GIA/ 3 2 2 3 10

/WVG/GIA/CSG/ 1 1

Grand Total 1,710,703 666,695 1,880,457 2,437,492 1,545,762 929,390 297,004 792,229 1,115,363 11,375,095

Source: OZDOW.SOCRES.P.P_PERSONAL.DLMT.ZIP

Table 8 illustrates the distribution in the number of beneficiaries by combination of grant type and Region. The tables shows the combination of grants and their frequencies. There are no repeat of beneficiaries by grant type.

15

Table 9: Number of Beneficiaries by Age Category as at May 2020

Beneficiary Age EC FS GP KZN LP MP NWP NC WC Total

Invalid DOB 8 3 1 12 7 9 2 1 3 46

[16-17) 19 3 30 38 26 17 5 22 24 162

[17-18) 223 36 279 304 139 142 53 678 183 1,381

[18-19) 3,151 1,284 3,923 7,484 3,608 2,558 1,616 1,895 2,277 26,579

[19-20) 8,516 3,221 9,404 18,418 8,958 6,668 4,206 23,868 5,938 67,224

[20-25) 127,303 42,954 122,457 228,211 122,486 80,494 57,541 35,404 72,251 877,565

[25-30) 203,458 78,814 223,337 335,794 212,407 130,124 97,347 35,356 122,995 1,439,680

[30-35) 206,999 88,915 240,338 336,404 216,715 135,360 101,325 33,383 138,080 1,499,492

[35-40) 178,477 81,889 216,367 281,791 182,966 113,321 88,722 27,946 131,823 1,308,739

[40-45) 142,488 62,968 166,575 204,476 136,127 82,725 68,541 24,966 103,003 994,849

[45-50) 119,928 50,111 127,366 160,135 97,917 65,264 55,185 22,399 88,414 789,286

[50-55) 104,078 40,055 88,730 128,986 72,241 50,618 41,484 23,418 73,369 621,960

[55-60) 99,984 35,806 64,081 118,960 56,746 40,112 35,284 37,814 69,281 543,672

[60-65) 232,868 80,633 239,336 264,038 152,018 95,768 101,059 30,342 132,557 1,336,091

[65-70) 185,491 67,184 198,685 227,867 132,018 83,426 80,711 21,269 111,146 1,116,870

[70-75) 131,291 47,162 131,960 173,710 103,434 54,879 57,133 14,263 77,357 798,195

[75-80) 89,416 28,481 76,646 110,856 78,412 37,340 37,969 1 46,562 519,945

[80+] 117,669 30,883 74,319 137,411 138,273 49,801 43,657 15,530 45,489 653,032

Total 1,951,367 740,402 1,983,834 2,734,895 1,714,498 1,028,626 871,840 348,554 1,220,752 12,594,768 Source: BI SharePoint cube

Table 9 illustrates the distribution of beneficiaries by age category as at 31 May 2020 was 12 594 768.

Indicator 3: Number of Beneficiaries and Social Grants by Age Category

16

Table 10: Number of Beneficiaries by Age and Gender Category as at May 2020

Female Male Female Male Female Male Female Male Female Male Female Male Female Male Female Male Female Male Female Male

Invalid DOB 7 1 3 1 11 1 7 7 2 2 1 0 2 1 41 5

(16 - 17 Years) 19 3 30 38 26 17 5 22 0 24 162 0

(17 - 18 Years) 221 2 36 279 304 139 141 1 53 570 108 181 2 1 376 5

(18 - 19 Years) 2 659 492 1 044 240 3 377 546 6 600 884 3 171 437 2 321 237 1 387 229 1 674 221 1 909 368 23 038 3 541

(19 - 20 Years) 7 367 1 149 2 809 412 8 357 1 047 16 838 1 580 8 143 815 6 105 563 3 732 474 22 249 1 619 5 111 827 60 136 7 088

(20 - 25 Years) 118 873 8 430 39 979 2 975 116 178 6 279 216 763 11 448 116 927 5 559 76 334 4 160 54 619 2 922 33 333 2 071 67 188 5 063 829 110 48 455

(25 - 30 Years) 192 143 11 315 74 463 4 351 214 653 8 684 320 121 15 673 205 100 7 307 124 432 5 692 93 612 3 735 32 916 2 440 116 170 6 825 1 374 027 65 653

(30 - 35 Years) 193 157 13 842 82 720 6 195 229 337 11 001 317 394 19 010 208 618 8 097 128 268 7 092 96 793 4 532 30 245 3 138 129 504 8 576 1 418 707 80 785

(35 - 40 Years) 162 210 16 267 74 427 7 462 202 587 13 780 260 307 21 484 173 883 9 083 105 335 7 986 83 384 5 338 24 391 3 555 121 509 10 314 1 213 887 94 852

(40 - 45 Years) 125 689 16 799 55 292 7 676 152 005 14 570 182 896 21 580 126 650 9 477 74 965 7 760 62 544 5 997 20 606 4 360 92 099 10 904 896 531 98 318

(45 - 50 Years) 101 886 18 042 42 257 7 854 112 197 15 169 138 249 21 886 88 252 9 665 57 205 8 059 48 208 6 977 17 316 5 083 74 504 13 910 683 364 105 922

(50 - 55 Years) 86 089 17 989 32 270 7 785 74 278 14 452 108 700 20 286 62 718 9 523 43 070 7 548 34 692 6 792 16 868 6 550 57 011 16 358 516 144 105 816

(55 - 60 Years) 79 482 20 502 27 466 8 340 49 874 14 207 96 851 22 109 46 983 9 763 32 519 7 593 27 299 7 985 23 890 13 924 49 373 19 908 426 715 116 957

(60 - 65 Years) 157 044 75 824 53 723 26 910 149 602 89 734 186 299 77 739 102 618 49 400 64 252 31 516 62 620 38 439 19 450 10 892 84 513 48 044 884 561 451 530

(65 - 70 Years) 124 489 61 002 44 889 22 295 121 812 76 873 157 160 70 707 85 210 46 808 54 261 29 165 50 464 30 247 13 731 7 538 69 781 41 365 727 516 389 354

(70 - 75 Years) 89 733 41 558 32 163 14 999 82 265 49 695 123 497 50 213 71 538 31 896 36 520 18 359 36 833 20 300 9 687 4 576 48 807 28 550 535 087 263 108

(75 - 80 Years) 64 437 24 979 20 239 8 242 50 733 25 913 83 078 27 778 57 972 20 440 26 499 10 841 25 823 12 146 6 103 2 461 30 345 16 217 368 813 151 132

(80 - 85 Years) 45 336 15 916 12 788 4 179 30 721 13 525 56 062 14 990 48 582 14 656 18 836 6 267 16 595 6 675 3 413 1 146 18 861 8 485 253 884 87 154

(85 - 90 Years) 27 138 6 991 7 133 1 847 14 613 4 893 31 523 5 604 31 130 5 645 10 462 2 430 9 028 2 901 1 315 365 9 260 3 211 143 700 34 668

(90 - 95 Years) 12 298 3 209 2 818 639 6 138 1 704 18 308 2 788 21 254 3 319 6 556 1 476 4 610 1 261 464 109 3 538 902 76 835 15 663

(95 - 100 Years) 3 914 907 788 200 1 584 455 5 071 810 7 261 1 127 1 874 481 1 511 366 127 27 882 161 23 349 4 616

(> 100 Years) 1 640 320 410 81 566 120 1 975 280 4 766 533 1 192 227 575 135 278 371 70 183 161 28 11 412 1 751

Total 1 595 831 355 536 607 720 132 682 1 621 187 362 647 2 328 045 406 850 1 470 948 243 550 871 171 157 455 714 389 157 451 556 742 140 366 980 733 240 019 10 468 395 2 126 373

NWP NCA WCA NATIONAL TOTALBeneficary Age

Grouping

EC FST GP KZN LIM MPU

17

Table 11: Number of Beneficiaries By Grant Type Region and Gender Category as at May 2020

REGION

Eastern Cape Free State Gauteng Kwazulu Natal Limpopo Mpumalanga North West Northern Cape Western Cape National

Female Male Female Male Female Male Female Male Female Male Female Male Female Male Female Male Female Male Female Male

CDG 22 840 826 8 434 389 19 658 1 123 38 607 1 214 16 115 336 11 471 329 9 703 296 5 726 217 15 823 563 148 377 5 293

CCSG

1 031 818 28 514 395 337

16 047 1 102 042 33 118 1 566 193 35 222 1 012 791 12 564 615 570

13 287 473 853

8 529 171 356

4 700 613 402

11 911 6 982 362 163 892

DG 83 442 96 530 40 228 36 295 59 203 64 477 120 573 110 491

46 213 53 383 40 620 39 466 33 098 33 560 26 860 22 294 88 210 74 957 538 447 531 453

PDG

TDG

FCG 55 278 3 689 18 931 1 512 30 511 2 391 48 791 2 868 29 509 1 768 18 008 1 115 19 609 1 401 7 754 442 20 253 1 134 248 644 16 320

GIA 21 217 10 648 6 323 3 431 4 769 4 254 57 334 24 338 41 874 13 959 15 717 8 019 10 221 6 323 10 620 6 427 13 487 11 388 181 562 88 787

OA 381 233 215 321 138 467

75 008 404 994 257 274

496 545 232 713

324 445 161 539

169 785

95 238 167 905

107 341 56 055 36 102 229 551

140 056 2 368 980 1 320 592

WV 3 8 0 10 10 2 4 1 1 1 1 1 7 10 23 36

TOTAL

1 595 831 355 536 607 720

132 682

1 621 187 362 647

2 328 045 406 850

1 470 948 243 550

871 171

157 455 714 389

157 451 278 371

70 183 980 733

240 019 10 468 395 2 126 373

NB: The figures are in the smallest font and the table cannot be decreased to auto fit the numbers.

Table 12: Number of Children Receiving Grants per Age Against Mid-Year Population Estimates 2019: May 2020

Age Begin of April 19

End of April 20

End of May 20

End of June 20

End of July 20

End of Aug 20

End of Sept.20

End of Oct.20

End of Nov.20

End of Dec.20

End of Jan. 21

End of Feb. 21

End of Marc.21

Mid-year Populatio

n estimates

2019

% of children receiving grants by Marc..20

0 597 215 534,754 544,360 1 099 243 49,5%

1 732 297 733,176 735,384 1 139 770 64,52%

2 721 204 721,114 722,507 1 162 356 62,16%

3 707 610 707,334 708,999 1 169 375 60,63%

4 729 841 725,386 722,402 1 163 202 62,10%

5 793 683 790,499 786,760 1 146 212 68,6%

6 789 613 790,747 794,774 1 120 778 70,91%

7 794 433 791,233 788,848 1 089 275 72,42%

8 793 629 795,042 795,463 1 054 077 75,47%

9 778 274 779,902 785,071 1 017 559 77,15%

10 774 077 773,157 771,719 978 661 78,85%

11 806 456 802,992 803,064 936 325 85,77%

12 782 035 782,157 781,591 910 090 85,88%

18

13 773 408 774,309 776,353 909 199 85,39%

14 750 981 752,248 753,514 925 726 81,40%

15 721 581 728,123 736,492 940 960 78,27%

16 635 904 639,019 642,827 956 789 67,19%

17 570 914 616,699 574,801 978 014 58,77%

Total 13,253,155 13,237,891 13,224,929 18 697 613 70,73%

18 22 558 26,339 31,653 1,004,548 3,15%

19 12 559 12,854 14,063 1,033,875 1,36%

20 8 514 8,868 9,846 1,062,975 0,93%

21 1 033 1,576 2,292 1,091,739 0,21%

Total 13,297,819 13,287,528 13,282,783 22,890,750 58,03%

>=22 4 4 4 1,114,356 0,00%

Grand Total

13,297,823 13,287,532 13,282,787

24,005,105 64,52%

19

Table 13: National: Number of Children Receiving Grants per Age against mid-year population estimates

2019 as at May 2020 Children’s

Ages CDG CSG FCG Total

Mid-year population estimates 2019

% of children receiving grants

0 292 543 960 108 54 4360 1 099 243 49,52%

1 1 809 732 822 753 735 384 1 139 770 64,52%

2 3 096 717 861 1 550 722 507 1 162 356 62,16%

3 3 845 702 963 2 191 708 999 1 169 375 60,63%

4 5 015 713 963 3 424 722 402 1 163 202 62,10%

5 6 317 775 674 4 769 78 676 1 146 212 68,6%

6 7 198 781 296 6 280 794 774 1 120 778 70,91%

7 7 941 772 605 8 302 788 848 1 089 275 72,42%

8 8 681 776 422 10 360 795 463 1 054 077 75,47%

9 9 585 762 197 13 289 785 071 1 017 559 77,15%

10 10 195 744 980 16 544 771 719 978 661 78,85%

11 11 403 770 418 21 243 803 064 936 325 85,77%

12 12 289 743 886 25 416 781 591 910 090 85,88%

13 12 907 732 722 30 724 776 353 909 199 85,39%

14 13 258 705 220 35 036 753 514 925 726 81,40%

15 13 891 682 336 40 265 736 492 940 960 78,27%

16 12 779 589 825 40 223 642 827 956 789 67,19%

17 12 923 518 643 43 235 574 801 978 014 58,77%

Total 153 424 12 767 793 303 712 13 224 929 18 697 613 70,73%

18 3 835 27 818 31653 1 004 548 3,15%

19 1 14 062 14063 1 033 875 1,36%

20 9 846 9846 1 062 975 0,93%

21 1 2 291 2292 1 091 739 0,21%

22 1 1 1 114 356 0,00%

>=23 2 1 3 1 127 381 0,00%

Grand Total 157 261 12 767 797 357 729 13 282 783 25 132 486 52,85%

Source: BI SharePoint cube

Figure 13 illustrates the distribution in the number of children by age receiving social grants compared to Stats SA’s population estimates for 2020. As at 31 May 2020. 52,85 % of country’s children were in receipt of a social grant.

20

Table 14: Eastern Cape: Number of children receiving grants per age against Mid-year population estimates 2019 as at May 2020

Age CDG CSG FCG Total Mid-year population

estimates 2019 % of children receiving

grants

0 28 78 515 6 78 549 127 120 61,79%

1 196 104 313 82 104 591 139 528 74,96%

2 393 102 652 232 103 277 148 277 69,65%

3 570 99 617 331 100 518 153 745 65,38%

4 679 103 310 544 104 533 156 310 66,88%

5 877 115 069 905 116 851 156 350 74,74%

6 979 117 958 1 220 120 157 154 244 77,90%

7 1 110 114 183 1 695 116 988 150 368 77,80%

8 1 250 118 433 2 260 121 943 145 103 84,04%

9 1 415 116 135 3 030 120 580 138 824 86,86%

10 1 536 113 005 3 710 118 251 131 614 89,85%

11 1 739 119 278 4 873 125 890 123 555 101,89%

12 1 863 117 627 5 935 125 425 116 507 107,65%

13 2 123 118 072 7 077 127 272 111 442 114,20%

14 2 129 114 162 8 325 124 616 107 849 115,55%

15 2 277 110 027 9 254 121 558 104 014 116,87%

16 2 175 94 796 8 982 105 953 100 004 105,95%

17 2 166 80 369 9 153 91 688 97 753 93,80%

Total 23 505 1 857 152 67 614 2 028 640 2 362 606 85,86%

18 621 78 515 6 394 7 015 97 960 7,16%

19 3 839 3 839 99 778 3,85%

20 2 816 2 816 101 575 2,77%

21 503 503 103 587 0,49%

>=23 1 1 6 2 105 130 0,00%

Total 24 127 1 937 522 81 166 2 042 815 2 976 304 68.64%


Table 14 illustrates the distribution in the number of children by age receiving social grants in the Eastern Cape in comparison with Stats SA’s population estimates for 2020. As at 31 May 2020 there were 68.64% of children in receipt of a social grant in the Eastern Cape.

21

Table 15: Free State: Number of children receiving grants per age against Mid-year population estimates 2019 as at May 2020


estimates 2019 % of children

receiving grants

0 17 29 310 11 29 338 47 692 61,52%

1 96 38 670 76 38 842 51 952 74,77%

2 161 37 815 110 38 086 54 995 69,25%

3 213 37 199 181 37 593 56 956 66,00%

4 275 37 444 249 37 968 57 970 65,50%

5 362 41 549 349 42 260 58 172 72,65%

6 383 41 776 428 42 587 57 696 73,81%

7 425 42 281 542 43 248 56 676 76,31%

8 489 42 663 651 43 803 55 248 79,28%

9 579 42 656 818 44 053 53 546 82,27%

10 578 42 525 1 004 44 107 51 554 85,55%

11 658 43 625 1 321 45 604 49 258 92,58%

12 703 42 513 1 652 44 868 47 542 94,38%

13 750 41 184 2 111 44 045 46 840 94,03%

14 732 40 252 2 388 43 372 46 836 92,60%

15 872 39 397 2 827 43 096 46 723 92,24%

16 772 34 200 2 948 37 920 46 591 81,39%

17 750 30 066 3 116 33 932 46 793 72,52%

Total 8 815 705 125 20 782 734 722 933 041 78,74%

18 228 2 518 2 746 47 404 5,79%

19 1 634 1 634 48 276 3,38%

20 1 198 1 198 49 136 2,44%

21 282 282 49 976 0,56%

22 50 747 0.00%

23 51 376 0.00%

Total 9 043 705 125 26 414 740 582 1 127 883 65,66%


Table 15 illustrates the distribution in the number of children by age receiving social grants in the Free State in comparison with Stats SA’s population estimates for 2020. As at 31 May 2020 there were 65.66% of Free State’s children in receipt of a social grant.

22

Table 16: Gauteng: Number of children receiving grants per age against Mid-year population estimates 2019 as at May 2020



grants

0 52 75 642 15 75 709 261 511 28,95%

1 292 110 382 100 110 774 260 777 42,48%

2 492 110 721 207 111 420 257 574 43,26%

3 560 111 055 315 111 930 252 415 44,34%

4 745 110 138 438 111 321 245 810 45,29%

5 961 119 195 593 120 749 238 273 50,68%

6 1 091 119 489 850 121 430 230 315 52,72%

7 1 154 120 331 1 062 122 547 222 447 55,09%

8 1 285 120 044 1 388 122 717 215 183 57,03%

9 1 412 118 102 1 751 121 265 209 033 58,01%

10 1 445 115 845 2 254 119 544 203 388 58,78%

11 1 546 118 629 2 739 122 914 197 637 62,19%

12 1 568 112 238 3 309 117 115 197 903 59,18%

13 1 648 109 320 3 945 114 913 206 943 55,53%

14 1 655 104 383 4 530 110 568 221 902 49,83%

15 1 661 99 755 5 040 106 456 236 660 44,98%

16 1 594 87 815 5 159 94 568 251 828 37,55%

17 1 598 76 554 5 550 83 702 267 414 31,30%

TOTAL 20 759 1 939 638 39 245 1 999 642 4 177 013 47,87%

18 468 3 008 3 476 282 606 1,23%

19 903 903 297 096 0,30%

20 545 545 311 342 0,18%

21 1 146 147 325 197 0,00%

22 1 1 335 738 0,00%

Total 21 227 1 939 640 43 847 2 004 714 5 728 992 34,99%


Table 16 illustrates the distribution in the number of children by age receiving social grants in the Gauteng in comparison with Stats SA’s population estimates for 2020. As at 31 May 2020 there were 34.99% of Gauteng’s children in receipt of a social grant.

23

Table 17: KwaZulu-Natal: Number of children receiving grants per age against Mid-year population estimates 2020 as at 31 May 2020

Age CDG CSG FCG Total Mid-year

population estimates 2020

% of children receiving grants

0 96 126 164 20 126 280 242 783 52,01%

1 493 166 544 104 167 141 247 114 67,64%

2 728 157 929 192 158 849 248 639 63,89%

3 878 155 241 301 156 420 247 746 63,14%

4 1 133 160 718 439 162 290 244 820 66,29%

5 1 497 174 904 631 177 032 240 249 73,69%

6 1 719 176 528 899 179 146 234 419 76,42%

7 1 949 172 923 1 200 176 072 227 718 77,32%

8 2 137 173 205 1 498 176 840 220 531 80,19%

9 2 456 173 562 1 974 177 992 213 246 83,47%

10 2 644 167 773 2 641 173 058 205 620 84,16%

11 2 958 175 701 3 709 182 368 197 410 92,38%

12 3 329 171 421 4 726 179 476 192 150 93,40%

13 3 473 170 624 6 150 180 247 191 483 94,13%

14 3 732 165 557 7 147 176 436 193 910 90,99%

15 3 828 161 915 8 836 174 579 196 065 89,04%

16 3 346 136 798 8 756 148 900 198 358 75,07%

17 3 409 121 800 9 745 134 954 201 061 67,12%

Total 39 805 2 909 307 58 968 3 008 080 3 943 321 76,28%

18 1 023 5 462 6 485 203 887 3,18%

19 1 665 1 665 206 660 0,81%

20 1 037 1 037 209 428 0,50%

21 233 233 212 098 0,11%

Total 40 828 2 909 307 67 365 3 017 500 4 775 394 63,19%

Source: BI SharePoint Cube

Table 17 illustrates the distribution in the number of children by age receiving social grants in the KwaZulu in comparison with Stats SA’s population estimates for 2020. As at 31 May 2020 there were 63.19% of Limpopo’s children in receipt of a social grant.

24

Table 18: Limpopo: Number of children receiving grants per age against Mid-year population estimates 2020 as at May 2020


estimates 2020 % of children receiving grants

0 12 99 358 99 370 127 145 78,15%

1 171 117 915 21 118 107 132 850 88,90%

2 354 115 077 79 115 510 136 256 84,77%

3 447 111 638 134 112 219 137 635 81,53%

4 561 111 048 239 111 848 137 258 81,49%

5 701 119 457 390 120 548 135 398 89,03%

6 820 119 105 569 120 494 132 325 91,06%

7 918 116 739 829 118 486 128 312 92,34%

8 975 116 331 1 160 118 466 123 629 95,82%

9 1 026 110 746 1 509 113 281 118 550 95,56%

10 1 130 105 995 1 894 109 019 113 008 96,47%

11 1 248 107 942 2 477 111 667 106 939 104,42%

12 1 346 104 102 2 921 108 369 102 298 105,93%

13 1 351 102 211 3 481 107 043 100 030 107,01%

14 1 378 98 025 3 874 103 277 99 396 103,90%

15 1 453 92 626 4 463 98 542 98 597 99,94%

16 1 244 78 518 4 314 84 076 97 854 85,92%

17 1 324 71 851 4 887 78 062 97 693 79,91%

Total 16 818 1 898 684 33 241 1 948 384 2 125 174 91,68%

18 359 3 758 4 117 98 151 4,19%

19 2 679 2 679 99 009 2,71%

20 2 156 2 156 99 948 2,16%

21 619

619

100 950

0,61%

Total 16 818 1 898 684 42 453 1 957 955 2 523 232 78,15% Source: BI SharePoint Cube

Table 18 illustrates the distribution in the number of children by age receiving social grants in the Limpopo in comparison with Stats SA’s population estimates for 2020. As at 31 May 2020 there were 78.15% of Limpopo’s children in receipt of a social grant.

25

Table 19: Mpumalanga: Number of children receiving grants per age against Mid-year population estimates 2020 as at May 2020



grants

0 18 50 474 6 50 498 88 526 57,04%

1 129 68 305 33 68 467 92 327 74,16%

2 217 66 478 60 66 755 94 634 70,54%

3 326 64 421 89 64 836 95 634 67,80%

4 430 64 512 179 65 121 95 515 68,18%

5 493 68 565 271 69 329 94 463 73,39%

6 567 68 775 352 69 694 92 668 75,21%

7 653 68 254 527 69 434 90 316 76,88%

8 703 68 271 665 69 639 87 594 79,50%

9 716 65 253 834 66 803 84 689 78,88%

10 773 64 438 1 101 66 312 81 536 81,33%

11 923 66 860 1 471 69 254 78 066 88,71%

12 912 63 885 1 635 66 432 75 741 87,71%

13 942 63 022 2 118 66 082 75 256 87,81%

14 1 002 61 241 2 437 64 680 76 036 85,06%

15 1 068 61 005 2 845 64 918 76 713 84,62%

16 906 52 103 2 980 55 989 77 446 72,29%

17 957 46 270 3 319 50 546 78 560 64,34%

Total 11 735 1 132 132 20 922 1 164 789 1 535 719 75,85%

18 314 2 079 2 393 80 042 2,99%

19 1 961 962 81 743 1,18%

20 609 609 83 440 0,73%

21 180 180 85 077 0,21%

Total 12 049 1 132 133 24 751 1 168 933 1 866 022 62,64% Source: BI SharePoint Cube

Table 19 illustrates the distribution in the number of children by age receiving social grants in the Mpumalanga in comparison with Stats SA’s population estimates for 2020. As at 31 May 2020 there were 62.64% of Mpumalanga’s children in receipt of a social grant.

26

Table 20: Northern Cape: Number of children receiving grants per age against Mid-year population estimates 2020 as at 31 May 2020

Age CDG CSG FCG Total Mid-year population estimates

2020 % of children receiving grants

0 5 13 671 5 13 681 23 974 57,07%

1 57 19 159 34 19 250 24 781 77,68%

2 88 18 824 60 18 972 25 264 75,09%

3 136 18 449 92 18 677 25 461 73,36%

4 193 18 970 144 19 307 25 410 75,98%

5 236 20 082 175 20 493 25 147 81,49%

6 246 19 711 211 20 168 24 710 81,62%

7 302 19 864 302 20 468 24 137 84,80%

8 320 19 053 340 19 713 23 466 84,01%

9 328 18 750 430 19 508 22 733 85,81%

10 376 18 662 570 19 608 21 948 89,34%

11 421 18 822 668 19 911 21 118 94,28%

12 529 17 641 790 18 960 20 427 92,82%

13 502 17 535 944 18 981 19 972 95,04%

14 527 16 867 1 010 18 404 19 702 93,41%

15 602 16 586 1 183 18 371 19 438 94,51%

16 569 15 126 1 186 16 881 19 176 88,03%

17 531 13 600 1 347 15 478 19 160 80,78%

Total 5 968 321 372 9 491 336 831 406 024 82,96%

18 179 858 1 037 19 481 5,32%

19 521 521 20 023 2,60%

20 308 308 20 550 1,50%

21 68 68 21 075 0,32%

Total 6 147 321 372 11 246 338 765 487 153 69,54% Source: BI SharePoint Cube

Table 20 illustrates the distribution in the number of children by age receiving social grants in the Northern Cape in comparison with Stats SA’s population estimates for 2020. As at 31 May 2020 there were 69.54% of Northern Cape’s children in receipt of a social grant.

27

Table 21: North West: Number of children receiving grants per age against Mid-year population estimates 2020 as at May 2020

Age CDG CSG FCG Total Mid-year population estimates 2020 % of children receiving

grants

0 5 39 953 2 39 960 73 928 54,05%

1 103 52 037 25 52 165 78 608 66,36%

2 195 50 641 79 50 915 81 605 62,39%

3 216 48 918 111 49 245 83 119 59,25%

4 276 48 898 177 49 351 83 350 59,21%

5 345 52 585 282 53 212 82 497 64,50%

6 446 53 429 383 54 258 80 760 67,18%

7 456 54 534 576 55 566 78 338 70,93%

8 531 54 057 747 55 335 75 431 73,36%

9 604 52 301 1 048 53 953 72 237 74,69%

10 617 51 614 1 351 53 582 68 740 77,95%

11 735 52 950 1 672 55 357 64 920 85,27%

12 767 50 843 2 024 53 634 62 065 86,42%

13 859 48 878 2 306 52 043 60 808 85,59%

14 890 46 873 2 662 50 425 60 696 83,08%

15 948 46 322 3 098 50 368 60 515 83,23%

16 963 40 266 3 371 44 600 60 354 73,90%

17 971 35 470 3 651 40 092 60 964 65,76%

Total 9 927 880 569 23 565 914 061 1 288 934 70,92%

18 308 2 485 2 793 62 550 4,47%

19 1 418 1 418 64 762 2,19%

20 953 953 66 977 1,42%

21 217 217 69 237 0,31%

Total 10 235 880 569 28 638 919 442 1 552 461 59,22% Source: BI SharePoint Cube

Table 21 illustrates the distribution in the number of children by age receiving social grants in the North West in comparison with Stats SA’s population estimates for 2020. As at 31 May 2020 there were 59.22% of North West’s children were in receipt of a social grant.

28

Table 22: Western Cape: Number of children receiving grants per age against Mid-year population estimates 2020 as at May 2020


estimates 2020 % of children receiving grants

0 59 30 873 43 30 975 106 564 29,07%

1 272 55 497 278 56 047 111 834 50,12%

2 468 57 724 531 58 723 115 112 51,01%

3 499 56 425 637 57 561 116 665 49,34%

4 723 58 925 1 015 60 663 116 760 51,96%

5 845 64 268 1 173 66 286 115 663 57,31%

6 947 64 525 1 368 66 840 113 642 58,82%

7 974 63 496 1 569 66 039 110 963 59,51%

8 991 64 365 1 651 67 007 107 894 62,10%

9 1 049 64 692 1 895 67 636 104 701 64,60%

10 1 096 65 123 2 019 68 238 101 253 67,39%

11 1 175 66 611 2 313 70 099 97 421 71,95%

12 1 272 63 616 2 424 67 312 95 458 70,51%

13 1 259 61 876 2 592 65 727 96 426 68,16%

14 1 213 57 860 2 663 61 736 99 399 62,11%

15 1 182 54 703 2 719 58 604 102 236 57,32%

16 1 210 50 203 2 527 53 940 105 177 51,28%

17 1 217 42 663 2 467 46 347 108 615 42,67%

Total 16 451 1 043 445 29 884 1 089 780 1 925 780 56,59%

18 335

1 256

1 591

112 467 1,41% 0,38%

19 442 442 116 529 0,19%

20 224 224 120 578 0,03%

21 43 43 124 540 0,00%

>=23 1 1 130 698 41,08%

Total 16 787 1 043 445 31 849 1 092 081 2 530 592 43,16%

Source: BI SharePoint Cube

Ta Table 22 illustrates the distribution in the number of children by age receiving social grants in the Western Cape in comparison with Stats SA’s population estimates for 2020. As at 31 May 2020 there were 43.16% of Western Cape’s children in receipt of a social grant

29

KPA 2: SERVICE DELIVERY QUALITY

Indicator 4: Number of new applications by Grant Type Status and Region

Table 23: NATIONAL: Total number of applications by application type and grant type May 2020 GRANT SERVICE CDG CSG DG FCG GIA OAG TOTAL PERCENTAGE

May

202

0

Continuation 2 260 2 260 1,71%

Exception 4 4 0,00%

New Application 209 81 521 3 113 697 387 33 078 119 005 89,84%

Re-instatement 50 1 185 500 135 12 393 2 275 1,72%

Transfer 29 8 578 262 8 869 6,70%

U4 43 4 2 49 0,04%

Total 288 91 327 3 617 3 354 399 33 477 132 462 100,00% Source: SASSA BI data warehouse

Table 23 illustrates there were 132 462 applications by grant type as at the May 2020.

Table 24: Total Number of All Applications processed By Grant Type April to May 2020

Grant Type

Apr 20 May 20 Jun 20 Jul 20 Aug 20 Sep 20 Oct 20 Nov 20 Dec. 20 Jan 21 Feb 21 Mar 21 Total % increase

CDG

15

288

CSG

61

91 313

DG

195

3 612

FCG

49

3 337

GIA

43

399

OAG

19

33 477

WVG

Total 382

132 426

Source: SASSA BI data warehouse

30

Table 25: Total Number of All Applications Of Social Grants Processed By Average Waiting Periods May 2020

Aver. Waiting Period

Apr 20 May 20 Jun 20 July 20 Aug 20 Sep 20

Oct 20 Nov 20

Dec 20

Jan 21 Febr 21

March 21

Total %

Process

1 Day 275 120 870

10 Days 103 11 287

15 Days 4 234

30 Days 35

Total 382 132 426 Source: SASSA BI data warehouse

Table 26: Number of new applications by Service Outcome Average Waiting Period and Grant type for end of May 2020

Service Outcome Grant Service SLA CDG CSG DG FCG GIA OAG Total Percentage

Approved

1 Day 138 74 496 2 122 599 303 29 751 107 409 90,26% 10 Days 35 6 620 325 77 45 2 657 9 759 8,20% 15 Days 2 131 4 5 4 48 194 0,16% 30 Days 9 3 1 17 30 0,03% Approved Total 175 81 256 2 451 684 353 32 473 117 392 98,64%

Outstanding

1 Day 7 2 1 10 0,01% 10 Days 3 1 1 5 0,00% Outstanding Total 10 3 2 15 0,01%

Refused

1 Day 26 227 609 9 29 554 1 454 1,22% 10 Days 8 25 50 2 5 49 139 0,12% 15 Days 3 2 5 0,00% Refused Total 34 255 659 11 34 605 1 598 1,34%

Grand Total 209 81 521 3 113 697 387 33 078 119 005 100,00% Source: SASSA BI data warehouse

Table 26 shows the number of new applications by Service Outcome Status Average Waiting Period and Grant Type. At the end of May 2020 there were 119 005 new applications received. Most of the applications were for Child Support Grant 68.5% and 91.48 % were processed within 1 day.

31

Table 27: Number of New Applications Processed by Social Grant Type from April 2020 Grant Type Begin of April 19 End April 19 May 19 June 19 July 19 Aug.19 Sept. 19 Oct. 19 Nov.19 Dec.19 Jan 20 Feb. 20 March 20 Total

CDG 15 288

CSG 61 91 313

DG 195 3 612

FCG 49 3 337

GIA 43 399

OAG 19 33 477

WVG

Total 382 132 426


EASTERN CAPE Table 28: Total number of new applications by service outcome average waiting period and grant type for the May 2020


Approved

1 Day 32 9 295 401 79 126 4 703 14 636 86,46%

10 Days 20 1 101 89 19 22 686 1 937 11,44%

15 Days 2 41 1 1 4 29 78 0,46%

30 Days 6 1 14 21 0,12%

Approved Total 54 10 443 491 99 153 5 432 16 672 98,48%

Outstanding 10 Days 1 1 2 0,01%

Outstanding Total 1 1 2 0,01%

Refused

1 Day 10 13 101 6 91 221 1,31%

10 Days 5 4 18 7 34 0,20%

Refused Total 15 17 119 6 98 255 1,51%

Total 69 10 461 611 99 159 5 530 16 929 100,00% Source: SASSA BI data warehouse

Table 28 shows the number of new applications by Service Outcome Status Average Waiting Period and Grant Type. At the end of May 2020 there were 16 929 new applications received. Most of the applications were for Child Support Grant. 87.77% of the applications were processed within 1 day.

32

FREE STATE Table 29: Total number of applications by service outcome average waiting period and grant type for the quarter April 2020


Approved

1 Day 13 4 396 115 51 39 1 626 6 240 93,36%

10 Days 2 259 8 2 65 336 5,03%

15 Days 1 1 0,01%

Approved Total 15 4 656 123 51 41 1 691 6 577 98,40%

Outstanding 1 Day 1 1 0,01%

Outstanding Total 1 1 0,01%

Refused

1 Day 2 17 44 1 5 32 101 1,51%

10 Days 2 1 2 5 0,07%

Refused Total 2 17 46 1 6 34 106 1,59%


Table 29 shows the number of new applications by Service Outcome Status Average Waiting Period and Grant Type. At the end of May 2020 there were 6 684 New Applications received. Most of the applications were for Child Support Grant. 81.65% of applications received during quarter 1 were processed within a day while 99.39% of the applications were processed within 10 days.

GAUTENG Table 30: Total number of applications by service outcome average waiting period and grant type for the quarter May 2020


Approved

1 Day 4 9 459 259 75 2 6 308 16 107 87,99%

10 Days 1 201 62 8 648 1 919 10,48%

15 Days 70 7 77 0,42%

30 Days 1 1 0,01%

Approved Total 4 10 731 321 83 2 6 963 18 104 98,90%

1 Day 3 3 0,02%

33

Outstanding Outstanding Total 3 3 0,02%

Refused

1 Day 2 55 32 3 2 93 187 1,02%

10 Days 4 2 1 1 4 12 0,07%

Refused Total 2 59 34 4 3 97 199 1,09%


Table 30 shows the number of new applications by Service Outcome Status Average Waiting Period and Grant Type. At the end of May 2020 there were 18 306 new applications received. Most of the applications were for Child Support Grant. 89.1% of the applications were processed within 1 day.

KWAZULU-NATAL Table 31: Total number of applications by service outcome average waiting period and grant type for the quarter May 2020


Approved

1 Day 57 19 582 143 129 58 5 768 25 737 94,61%

10 Days 6 833 12 12 8 242 1 113 4,09%

15 Days 9 1 10 20 0,07%

30 Days 3 3 0,01%

Approved Total 63 20 424 155 145 66 6 020 26 873 98,79%

Outstanding

1 Day 1 1 2 0,01%

10 Days 1 1 0,00%


Refused

1 Day 8 71 98 4 6 110 297 1,09%

10 Days 1 6 8 1 1 10 27 0,10%

15 Days 2 1 3 0,01%

Refused Total 9 79 106 5 7 121 327 1,20%


34

Table 24 shows the number of new applications by Service Outcome Status Average Waiting Period and Grant Type. At the end of May 2020 there were 27 203 New Applications received. Most of the applications were for Child Support Grant. 92.13% of applications received during May 2020 were processed within a day while 99.57% of the applications were processed within 10 days.

LIMPOPO Table 32: Total number of applications by service outcome average waiting period and grant type for the quarter May 2020


Approved

1 Day 2 14 279 5 101 1 4 588 18 976 93,79%

10 Day 869 1 10 244 1 124 5,56%

30 Day 1 1 0,00%

Approved Total 2 15 148 6 111 1 4 833 20 101 99,35%

Outstanding

10 Day 1 1 0,00%


Refused

1 Day 2 20 103 125 0,62%

10 Day 1 3 4 0,02%

15 Day 1 1 2 0,01%

Refused Total 2 22 107 131 0,65%


Table 32 shows the number of new applications by Service Outcome Status Average Waiting Period and Grant Type. At the end of May 2020 there were 20 233 new applications received. Most of the applications were for Child Support Grant. 94.4% of the applications received during May 2020 were processed within a day.

35

MPUMALANGA Table 33: Total number of applications by service outcome average waiting period and grant type for the quarter May 2020


Approved

1 Day 5 6 707 30 38 16 2 455 9 251 85,91%

10 Day 1 181 2 8 212 1 403 13,03%

15 Day 2 2 0,02%

30 Day 1 1 0,01%

Approved Total 5 7 891 32 46 16 2 667 10 657 98,97%



Refused

1 Day 8 34 5 55 102 0,95%

10 Day 2 2 4 8 0,07%

Refused Total 10 36 5 59 110 1,02%


Table 33 shows the number of new applications by Service Outcome Status Average Waiting Period and Grant Type. At the end of May 2020 there were 10 768 new applications received. Most of the applications were for Child Support Grant. 86.86% of applications received during May 2020 were processed within a day.

NORTHERN CAPE Table 34: Total number of applications by service outcome average waiting period and grant type for the quarter May 2020

Service Outcome CDG CSG DG FCG GIA OAG Total Percentage

Approved

1 Day 5 1 888 11 22 2 389 2 317 78,70%

10 Day 2 434 2 144 582 19,77%

Approved Total 7 2 322 11 24 2 533 2 899 98,47%

Refused 1 Day 1 10 10 14 35 1,19%

10 Day 1 5 4 10 0,34%

36

Refused Total 2 15 10 18 45 1,53%

Total 9 2 337 21 24 2 551 2 944 100,00% Source: SASSA BI data warehouse

Table 34 shows the number of new applications by Service Outcome Status Average Waiting Period and Grant Type. At the end of May 2020 there were 2 944 new applications received. Most of the applications were for Child Support Grant. 79.89% of the new applications received were processed within a day.

NORTH WEST Table 35: Total number of applications by service outcome average waiting period and grant type for the quarter May 2020


Approved

1 Day 2 6 343 4 53 4 2 626 9 032 91,99%

10 Days 486 1 6 1 202 696 7,09%

15 Days 5 5 0,05%

Approved Total 2 6 834 5 59 5 2 828 9 733 99,13%



Refused

1 Day 16 15 1 1 39 72 0,73%

10 Days 1 1 10 12 0,12%

Refused Total 17 16 1 1 49 84 0,86%


Table 35 shows the number of new applications by Service Outcome Status Average Waiting Period and Grant Type. At the end of May 2020 there were 9 818 new applications received. Most of the applications were for Child Support Grant. 92.72% of applications received during May 2020 were processed within a day.

37

WESTERN CAPE Table 36: Total number of applications by service outcome average waiting period and grant type for the quarter April 2020


Approved

1 Day 18 2 547 1 154 51 55 1 288 5 113 83,55%

10 Days 5 256 150 12 12 214 649 10,60%

15 Days 3 3 3 2 11 0,18%

30 Days 1 2 3 0,05%

Approved Total 23 2 807 1 307 66 67 1 506 5 776 94,38%

Outstanding

1 Day 2 1 3 0,05%


Refused

1 Day 1 17 275 4 17 314 5,13%

10 Days 1 2 17 2 5 27 0,44%

Refused Total 2 19 292 6 22 341 5,57%

Total 25 2 828 1 600 66 73 1 528 6 120 100,00% Source: SASSA BI data warehouse

Table 36 shows the number of new applications by Service Outcome Status Average Waiting Period and Grant Type. There were 6 120 new applications received. Most of the applications were for Child Support Grant. 88.68% of applications received were processed within a day.

38

Table 37: Number of Social Relief of Distress disbursed in quarter as at end of May 2020

Region Cash Food Parcel School Uniform Voucher Total

EC 982 982 1964

FS 1 3 609 3 610 7220

GP 2 296 2 296 4592

KZN 2 10 896 1 10 899 21798

LP 668 668 1336

MP 1 088 1 088 2176

NW 2 2 007 6 2 015 4030

NC

WC 5 2 796 2 801 5602

Total 10 24342 6 24359 48717 Source: BI Solution SharePoint

Indicator 5: The total number and expenditure of Social Relief of Distress (SRD) disbursed

39

Table 38: Number of Beneficaries Receiving Social Relief of Distress Per Category April – March 2020

SRD Type March

19 April 20 May 20 June 20 July 20 August 20 Sep 20 Oct 20 Nov 20 Dec 20 Jan 21 Feb 21 March 21 Total % processed

Cash 119 9 10

Food Parcel 5,378 26,606 2434

School Uniform 302 6

Voucher 4,963 4 24359

Total 10,762 26,619 48717

Table 39: Expenditure on Social Relief of Distress disbursed

Data source: Finance branch SASSA head office

Regions End Mar19

R000

Budget Allocation

20/21

April 20

R000

May 20

R000

June 20 R000

July 20

R000

Aug. 20

R000

Sept. 20

R000

Oct. 20

R000

Nov. 20

R000

Dec. 20

R000

Jan.21

R000

Feb.21

R000

Mar.21

R000

Total

R000

EC 4 717 65 120 9 754 33 032

FS 2 942 24 420 3 310 8 189

GP 10 288 61 050 11 479

KZN 7 929 89 540 7 230 21 554

LP 1 284 56 980 11 825 25 351

MP 5 080 32 560 3 561

NC 1 523 12 210 41 11 055

NW 2 635 28 490 1 673 6 068

WC 3 640 36 630 11 427

Nat. 40 038 407 000 000 33 833 131 715

40

KPA 3: GRANT DATA INTEGRITY

Table 40 Number of Social Grants with Power of Attorney by Region and grant type for end of May 2020


REGION PowerOfAttorney CDG COMB CSG DG FCG GIA OAG WVG Grand Total

Eastern Cape Administrator 1 47 384 2 375 645 1 454

Procurator 3 2 344 2 206 25 1 735 4 143 8 458

Eastern Cape Total 4 2 391 2 590 27 2 110 4 788 9 912

Free State Administrator 2 772 631 16 326 1 679 3 426

Procurator 25 2 495 2 226 26 752 3 670 9 194

Free State Total 27 3 267 2 857 42 1 078 5 349 12 620

Gauteng Administrator 1 83 1 102 3 137 1 199 2 525

Procurator 3 328 4 286 15 942 4 572 1 10 147

Gauteng Total 4 411 5 388 18 1 079 5 771 1 12 672

KwaZulu Natal Administrator 3 233 560 14 1 422 1 872 4 104

Procurator 27 2 1 367 7 690 90 12 488 17 369 2 39 035

KwaZulu Natal Total 30 2 1 600 8 250 104 13 910 19 241 2 43 139

Limpopo Administrator 71 311 13 999 1 415 2 809

Procurator 27 3 1 338 3 698 221 17 175 23 966 46 428

Limpopo Total 27 3 1 409 4 009 234 18 174 25 381 49 237

Mpumalanga Administrator 19 75 2 69 125 290

Procurator 8 208 1 768 16 1 848 3 032 6 880

Mpumalanga Total 8 227 1 843 18 1 917 3 157 7 170

North West Administrator 49 271 2 227 689 1 238

Procurator 3 259 1 476 19 1 867 3 721 7 345

North West Total 3 308 1 747 21 2 094 4 410 8 583

Northern Cape Administrator 5 1 157 773 12 1 400 1 865 4 213

Gorvernment Care 2 2

Procurator 17 335 1 239 17 1 957 2 588 6 153

Northern Cape Total 22 1 492 2 014 29 3 357 4 453 10 368

Western Cape Administrator 6 146 1 957 10 1 357 1 902 5 378

Procurator 19 1 453 5 804 14 4 183 5 629 3 16 106

Western Cape Total 25 1 599 7 761 24 5 540 7 531 3 21 484

Grand Total 150 9 8 704 36 459 517 49 259 80 081 6 175 185

Indicator 6: Number of Social Grants with Power of Attorney

Table 40 illustrates that 175 185 social grants using the power of attorneys across South Africa’s nine regions.

41

Table 41: Number of beneficiaries by Citizenship Status

Region Grant Type Permanent Resident Refugee

South African Citizen Unspecified Total

Eastern Cape 932 703 1 949 732 1 951 367

Care Dependency Grant 6 20 23 640 23 666

Child Support Grant 173 636 1 059 523 1 060 332

Disability Grant 25 33 179 914 179 972

Foster Care Grant 8 58 959 58 967

Grant-In-Aid 9 31 856 31 865

Old Age Grant 711 14 595 829 596 554

War Veteran’s Grant 11 11

Free State 1 219 70 739 113 740 402


Child Support Grant 302 68 411 014 411 384

Disability Grant 30 76 493 76 523

Foster Care Grant 6 1 20 436 20 443

Grant-In-Aid 9 9 745 9 754

Old Age Grant 863 212 612 213 475

Gauteng 15 489 4 209 1 964 135 1 1 983 834


Child Support Grant 3 163 3 894 1 128 103 1 135 160



Grant-In-Aid 41 4 8 978 9 023

Old Age Grant 11 886 171 650 210 1 662 268


Kwazulu Natal 2 119 747 2 732 028 1 2 734 895


Child Support Grant 243 642 1 600 530 1 601 415



Grant-In-Aid 41 5 81 626 81 672

Old Age Grant 1 772 41 727 444 1 729 258


Limpopo 7 873 106 1 706 517 2 1 714 498


Child Support Grant 4 591 99 1 020 665 1 025 355



Grant-In-Aid 124 55 709 55 833

Old Age Grant 2 707 2 483 273 2 485 984

42


Mpumalanga 8 093 273 1 020 259 1 1 028 626


Child Support Grant 2 752 260 625 845 628 857



Grant-In-Aid 183 1 23 552 23 736

Old Age Grant 4 613 3 260 406 1 265 023


North West 982 65 870 792 1 871 840



Disability Grant 37 66 621 66 658


Grant-In-Aid 5 16 539 16 544

Old Age Grant 682 1 274 562 1 275 246


Northern Cape 232 39 348 283 348 554





Grant-In-Aid 11 17 036 17 047

Old Age Grant 153 1 92 003 92 157


Western Cape 2 349 3 315 1 215 088 1 220 752


Child Support Grant 541 2 824 621 948 625 313



Grant-In-Aid 34 17 24 824 24 875

Old Age Grant 1 637 150 367 820 369 607


Total 39 288 9 527 12 545 947 6 12 594

768 Source: OZDOW/SOCBMU/P/REVIEWS/P/REPORT/

Table 41 illustrates that a total of 14 reviews and 8 life certificates were completed during May 2020.

43

Table 42: Total Number of Medical Review completed from May 2020

Region April 2020 May 2020 June 2020 Total

EC 1 2 3

FS

GP

KZN 10 10

LP

MP

NC 1 1

NW

WC

Total 1 13 14

Source: OZDOW/SOCBMU/P/REVIEWS/P/REPORT/

Table 43: Total Number of Life Certifications completed from May 2020

Region April 2020 May 2020 June 2020 Total

EC 57 57

FS 2 109 111

GP 49 49

KZN 264 264

LP 2 102 104

MP 50 50

NC 36 36

NW 2 54 54

WC 2 144 146

Total 8 865 873

Source: OZDOW/SOCBMU/P/REVIEWS/P/REPORT/

Table 43 illustrates that during 865 beneficiaries were life certified from May 2020.

Table 44: Foster Child Grants Life Certified and Admin Reviews from April 2020

Grant Type Life certificate

completed Admin review

completed Suspended failed to

review Suspended failed to

life certify Total

ECA 16 3 19

FST 31 16 47

GAU 14 8 22

KZN 17 11 28

LIM 31 11 42

MPU 7 9 16

NCA 11 4 14

NWP 6 3 9

WCA 43 43 86

Total 176 108 284

Source: OZDOW/SOCBMU/P/REVIEWS/P/REPORT2

44

Indicator 9: Number of active beneficiaries and children on SOCPEN with invalid Identity Numbers

Table 45: Number of Beneficiaries with Invalid ID Numbers (Including system generated) as at May 2020


Table 45 illustrates that a total of 7 381 beneficiaries with Invalid ID Numbers (Including system generated) and most captured were in Gauteng at 3 353 followed by Western Cape at 2 337. With CSG and OAG leading other grant types in terms of numbers, with 5 620 and 1 268 respectively.

Table 46: Number of Children with Invalid ID Numbers (Including system generated) as at May 2020

Region Child Identity Number Validity CDG CSG FCG Total

Eastern Cape 43 2 465 65 2 573

Identity Number Invalid 10 599 65 674

Quad 7 - No Current Valid Identity Number 29 1 865 1 894

Quad 8 - Duplicated Identity Numbers 3 3

Quad 9 - Legacy Identity Numbers 1 1 2

Free State 7 434 176 617


Quad 7 - No Current Valid Identity Number 143 143

Quad 9 - Legacy Identity Numbers 3 18 21

Gauteng 108 11 893 422 12 423




Quad 9 - Legacy Identity Numbers 1 1

Region Beneficiary Identity Number Validity

Care

Dependency

Grant

Child

Support

Grant Combination

Disability

Grant

Foster

Care

Grant

Grant-In-

Aid

Old Age

Grant

Grand

Total

Eastern Cape Identity Number Invalid 1 1

Quad 7 - No Current Valid Identity Number 19 591 34 2 1 104 751

Free State Quad 7 - No Current Valid Identity Number 22 2 11 35

Gauteng Identity Number Invalid 1 1

Quad 7 - No Current Valid Identity Number 38 2 531 1 52 4 7 719 3 352

Kwazulu Natal Identity Number Invalid 7 7

Quad 7 - No Current Valid Identity Number 5 203 23 5 78 314

Limpopo Quad 7 - No Current Valid Identity Number 2 94 3 3 43 145

Mpumalanga Quad 7 - No Current Valid Identity Number 3 176 11 2 81 273

North West Quad 7 - No Current Valid Identity Number 80 5 1 52 138

Northern Cape Quad 7 - No Current Valid Identity Number 9 6 1 11 27

Western Cape Identity Number Invalid 11 11

Quad 7 - No Current Valid Identity Number 71 1 914 149 4 20 168 2 326

Total 138 5 620 1 285 30 39 1 268 7 381

Table Table 44: illustrates that 5 543 Foster Child Grants were reviewed for May 2020.

45

Kwazulu Natal 37 2 215 196 2 448




Limpopo 7 860 54 921


Quad 7 - No Current Valid Identity Number 2 242 244

Mpumalanga 6 777 15 798



North West 2 542 39 583

Identity Number Invalid 228 39 267


Northern Cape 4 149 12 165



Quad 9 - Legacy Identity Numbers 1 1

Western Cape 156 8 649 743 9 548

Identity Number Invalid 67 3 190 687 3 944


Quad 8 - Duplicated Identity Numbers 2 261 31 294

Quad 9 - Legacy Identity Numbers 8 551 25 584

Grand Total 370 27 984 1 722 30 076

46

Indicator 10: Number of active beneficiaries and social grants lapsed

Table 47: Total Number of Lapsed Social Grants by Region from 01 April 2020

Region April May June July Aug. Sept. Oct. Nov. Dec. Jan.20 Febr.20 Mar.20 Total

EC 17 642 20 313

FS 7 764 7 574

GP 20 959 19 572

KZN 25 753 30 541

LP 13 786 16 686

MP 10 745 11 315

NC 4 568 3 670

NW 8 115 9 351

WC 15 458 13 387

Total 124 790 132 409

Table 48: Total Number of Social Grants Lapsed per grant type from 01 April 2020

Grant type

April May June July Aug. Sept. Oct. Nov. Dec. Jan.20 Febr.20 Mar.20 Total

OAG 21 817 15 364

DG 32 952 2

WV 9 8 507

CSG 64 276 105 744

CDG 1 425 848

FCG 1 582 1 944

Total 122 061 132 409

47

Table 49: Total Number of Beneficiaries by Region Lapsed from April 2020

Grant type


EC 5 414 8 968

FS 2 024 3 749

GP 4 961 10 695

KZN 5 822 12 669

LP 3 289 6 094

MP 2 209 4 629

NC 946 1 760

NW 2 091 4 083

WP 3 711 8 509

Total 30 467 61 156

Table 50: Total Number of Beneficiaries Lapsed per Grant Type from April 2020

Grant type


OAG 16 755 15 364

DG 4 246 8 507

WV 1 2

CSG 7 476 35 161

CDG 562 588

FCG 1 427 1 534

Total 30 467 61 156

48

Table 51: Number Of Social Grants With Power Of Attorney By Grant Type May 2020

Period PROCURATOR TYPES CDG COMB CSG DG FCG GIA OAG WVG Grant Total

April 2020

ADMINISTRATOR 16 1 1 595 6 082 76 6 385 11 511 25 666

GORVENMENT CARE 2 2

PROCURATOR 131 8 7 240 30 427 442 43 288 69 267 6 150 809

Grand Total 147 9 8 835 36 511 518 49 673 80 778 6 176 477

May 2020

ADMINISTRATOR 18 1 1 577 6064 74 6 312 11 391 25 437

GORVENMENT CARE 2 2

PROCURATOR 132 8 7 127 30 393 443 42 947 68 690 6 149 746

Grand Total 150 9 8 704 36 459 517 49 259 80 081 6 175 185

June 2020

ADMINISTRATOR GORVENMENT CARE PROCURATOR Grand Total

July 2020

ADMINISTRATOR GORVENMENT CARE PROCURATOR Grand Total

August 2020

ADMINISTRATOR GORVENMENT CARE PROCURATOR

Grand Total

September 2020


Grand Total

October 2020


Grand Total

November 2020


Grand Total

December 2020


Grand Total

January 2021


Grand Total

49

February 2021

ADMINISTRATOR

GORVENMENT CARE

PROCURATOR

Grand Total

March 2021

ADMINISTRATOR

GORVENMENT CARE

PROCURATOR

Grand Total

KRA 3: BENEFICIARY PAYMENT FILES

Table 52: Summary of Beneficiaries Per Bank from April 2020 to June 2020 (March to May 2020 payment files)

Row Labels 202004 202005 202006 Net Gain/Loss

ABSA BANK 292902 292797 287847 -4950

AFRICAN BANK 15463 15452 15394 -58

ALBARAKA BANK 194 195 195 0

BIDVEST BANK 15076 15087 15013 -74

CAPITEC BANK 802779 804747 794626 -10121

DISCOVERY BANK 1 1 1 0

FINBOND MUTUAL 46967 47155 46961 -194

FINBOND NET1 7036 7109 7079 -30

FIRSTRAND BANK 384421 384342 383014 -1328

GRINDROD BANK 959582 958677 955048 -3629

GROBANK LTD 16287 16353 16254 -99

HABIB OVERSEAS 3 3 3 0

HBZ BANK 12 10 10 0

INVESTEC BANK LTD 71 71 71 0

ITHALA 13789 13799 13791 -8

MERCANTILE BANK 289 290 292 2

NEDBANK INCORP BOE 12 13 13 0

NEDBANK LIMITED 335926 336041 331961 -4080

NEDBANK NAMIBIA 1 -1

POSTBANK 8194058 8203106 8237877 34771

IGPS 8100672 8109540 8144521 34981

50

MZANSI 93386 93566 93356 -210

SASFIN 1 1 1 0

STANDARD CHARTERED 1 1 1 0

N/A 1 1 1 0

STANDARD SA 244114 244173 243935 -238

STATE BANK OF INDIA 1 1 1 0

TYMEBANK 66 77 69 -8

Grand Total 11329051 11339502 11349457 9955

Table 53: Summary of Beneficiaries Paid in Namibia

Figure 6

0

5 000 000

10 000 000 Banking Share in Social Grants

Row Labels 202004 202005 202006

BANK WINDHOEK : OMUTHIYA 2 2 2

BANK WINDHOEK : SWAKOPMUND 4 2 2

BANK WINDHOEK : WALVIS BAAI 48 43 41

BANK WINDHOEK : WINDHOEK 1 1 1

FIRSTRAND BANK : H/O ADMIN WIN 140 140 140

NEDBANK NAMIBIA : KATATURA 1 1 1

NEDBANK NAMIBIA : KUISEBMOND 5 5 5

NEDBANK NAMIBIA : ONDANGWA 1 1 1

NEDBANK NAMIBIA : SWAKOPMUND 1 1 1

NEDBANK NAMIBIA : WALVISBAY 46 48 52

STANDARD NAMIBIA : STANDARD BA 1 1 1

Grand Total 250 245 247

51

Table 54:Summary of Beneficiaries Paid Per Payment Method from April-April 2020(March 2019– March 2020 Payment Files)

Payment Maethod April 20 May 20 June 20 July 20 Aug. 20 Sep. 20 Oct.20 Nov.20 Dec.20 Jan.21 Feb.21 March 21

GRINROD BANK 958,677 955.048

SAPO/POSTBANK 8,203,106 8,237,877

ACB/BANKS 2,177,719 2,156,532

SAPO:CASH

TOTAL 11339502 11349457

KPA 4: EXPENDITURE ON SOCIAL ASSISTANCE FROM APRIL 2020 – MARCH 2021

Table 55: National Social Grants Expenditure (Rands)

NB: April 2020 expnditure for social grants for OAI and DG was paid in the previous financial year.

GRANT TYPE

BUDGET

000

APR.

MAY.

JUN.

JUL.

AUG. SEPT.

OCT. NOV. DEC. JAN. FEB. MAR. TOTAL.

2019 2020 FY2019

/20

R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000

OAG 83 105 596 1 809 5 545 461

WV 1 797 0 114

DG 24 390 083 432 1 586 696

GIA 1 632 230 6 72 129

FCG 4 965 276 379 329 246

CDG 3 568 568 102 216 891

CSG 69 765 229 369 6 546 691

Sub Total 187 428 779 3 096 14 297 228

Other(SRD 407 000 33 833 131 715

Covid R350 36 580

Total 187 835 779 36 929 14 428 944

% Inc.

52

Table 56: Eastern Cape Social Grants Expenditure (Rands)

GRANT TYPE

BUDGET

APR. MAY. JUN. JUL. AUG. SEPT. OCT. NOV. DEC. JAN. FEB. MAR. TOTAL.

2019 2020 FY2019/20

R'000 R'000 R'000 R'000 R'000 R’000 R’000 R’000 R’000 R’000 R’000 R’000 R’000

OAI 13 760 960 543 400 1 246 506

WV 264 004 23

DG 4 072 741 581 82 390 774

GIA 194 595 016 0 14 215

FCG 1 113 445 459 13 105 804

CDG 548 158 996 15 51 561

CSG 10 794 253 006 108 1 437 667

Sub Total 30 484 418 604 619 3 246 550

Other (SRD) 65 120 000

9 754 33 032

Covid 2 440

Total 30 549 538 604

10 372 3 282 022

Table 57: Free State Social Grants Expenditure (Rands)

GRANT TYPE

BUDGET APR. MAY. JUN. JUL. AUG. SEPT. OCT. Nov. DEC. JAN. FEB. MAR. TOTAL.

2019 2020 FY2019/20

R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000

OAG 4 853 769 875 102 (7)

WV 11 031

DG 1 714 707 416 43

GIA 47 207 589 0

FCG 380 467 136 33 (5)

CDG 195 707 838 5

CSG 3 899 621 872 24 2)

Sub Total 11 091 492 756 207 (14)

(SRD) 24 420 000 3 310 8 189

53

Covid 1 931

Total 11 115 912 756 3 517 10 106

Table 58: Gauteng Social Grants Expenditure (Rands)

GRANT TYPE

BUDGET


2019 2020 FY2019/20

R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000

OAG 13 973 017 369 361 1 375 364

WV 564 032 0 45

DG 2 707 339 230 36 277 760

GIA 55 305 321 4 048

FCG 594 293 846 33 57 283

CDG 462 455 689 3 45 262

CSG 10 329 817 942 26 438 892

Sub Total 28 122 793 430 460 3 198 654

(SRD) 61 050 000 11 479

Covid 11 855

Total 28 183 843 430 460 3 221 988

Data source: Finance branch SASSA head offices

Table 59: KwaZulu-Natal Social Grants Expenditure (Rands)

GRANT TYPE

BUDGET

APR. MAY. JUN. JUL. AUG. SEPT. OCT. NOV. DEC. JAN. FEB. MAR. TOTAL

2019 2020 FY2019/20

R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000

R'000

OA 16 642 419 337 507 14 122

WV 238 284 0

DG 5 384 665 660 153 2 776

GIA 494 393 260 1

FCG 1 087 557 002 85

CDG 967 268 857 6

CSG 16 059 773 018 60 (1)

54

Sub Total 40 636 315 418 812 16 897

(SRD) 89 540 000 7 230 21 554

Covid 7 938

Total 40 725 855 418 8 043 46 388

Table 60: Limpopo Social Grants Expenditure (Rands)

GRANT TYPE

BUDGET

APR. MAY. JUNE JUL.

Aug. SEPT.


2019 2020 FY2019/20

R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000

OAG 11 347 664 828 173 1 015 494

WV 79 464 4

DG 2 173 084 086 13 220 674

GIA 374 309 136 0 24 808

FCG 540 635 489 63 55 757

CDG 369 838 295 33 35 977

CSG 10 276 182 382 59 1 403 962

Sub Total 25 081 793 680 341 2 756 676

Other(SRD) 56 980 000 11 825 25 351

Covid 4 905

Total 25 138 773 680 12 166 2 786 932

Table 61: Mpumalanga Social Grants Expenditure (Rands)

GRANT TYPE

BUDGET

APR.

MAY.

JUN.

JUL.

AUG. SEPT.


2019 2020 FY2019/20

R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000

OAG 6 090 800 360 95 552 529

WV 47 124 2

DG 1 776 782 741 17 177 231

GIA 120 565 369 0 10 579

55

FCG 362 720 880 39 31 913

CDG 272 478 243 23 25 776

CSG 6 156 677 360 37 838 235

Sub Total 14 780 072 077 211 636 264

Other(SRD) 32 560 000 3 561

Covid 19 2 284

Total 14 812 632 077 211 642 109

Table 62: Northern Cape Social Grants Expenditure (Rands)

GRANT TYPE

BUDGET


2019 2020 FY2019/20

R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000

OAG 2 096 481 274 10 2 548

WV 42 418

DG 1 179 517 908 15 847

GIA 90 514 004 2

FCG 147 649 817 38

CDG 146 448 860 1

CSG 1 753 228 758 2

Sub Total 5 413 883 040 67 3 395

Other(SRD) 12 210 000 41 11 055

Covid 19 490

Total 5 426 093 040 108 14 940


Table 63: North West Social Grants Expenditure (Rands)

GRANT TYPE

BUDGET


2019 2020 FY

2019/20

R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000

OAG 6 238 293 623 117 573 320

56

WV 24 948 2

DG 1 738 290 561 22 148 016

GIA 94 363 314 0 7 384

FCG 385 054 090 33 37 079

CDG 245 475 399 10 22 615

CSG 4 794 815 341 30 651 963

Sub Total 13 496 317 275 212 1 440 379

Other(SRD) 28 490 000 1 673 6 068

Covid 2 028

Total 13 524 807 275 1 885 1 448 475


Table 64: Western Cape Social Grants Expenditure (Rands)

GRANT TYPE

BUDGET

APR.

MAY.

JUN.

JUL.

AUG. SEPT.

OCT. NOV. DEC. JAN. FEB. MAR. TOTAL

2019 2020 FY

2019/20

R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R'000 R’000 R'000

OAG 8 102 188 792 44 765 585

WV 525 694 38

DG 3 642 953 818 51 368 616

GIA 160 976 990 1 11 095

FCG 353 452 282 42 41 415

CDG 360 735 823 6 35 701

CSG 5 700 859 320 24 775 976

Sub Total 18 321 692 719 167 1 998 427

(SRD) 36 630 000 11 427

Covid 19 2 709

Total 18 358 322 719 167 2 012 564


57

KRA 5: CALL CENTRE AND ENQUIRIES MANAGEMENT

Table 65: Record of Calls Entering System

Source: Report from Call Centre System Genysis (22 lines)

The Call Centre has 35 positions for call agents. The Centre is managed by an Assistant Manager and Manager reporting to a Senior Manager and General Manager

respectively. The Centre has 22 hunting lines and operates from 8am to 4:00pm, five days a week.

Table 66: Call Distributed to Call Centre Agents

20-Apr 20-May 20-Jun 20-July 20-Aug 20-Sept. 20-Oct. 20-Nov. 20-Dec. Jan.21 Feb.21 Mar.21 Total

Calls Entered 677,571 443,168

Missing calls 547,100 365,561

Calls Distributed to Agents 130,471 77,607

Answered 10,429 18,725

Abandon 120,042 58,882

Agents 14 14

Interns

Row Labels April 20 May 20 June 20 July 20 Aug. 20 Sept 20 Oct.20 Nov.20 Dec.20 Jan.21 Feb.21 March 21

Afrikaans 3955 3487

Abandon 3295 2710

Answered 660 777

English 18638 31545

Abandon 14309 23083

Answered 4329 8462

General 87728 4635

Abandon 86381 3801

Answered 1347 834

Sesotho 5829 11468

Abandon 4289 8740

Answered 1540 2728

Tshivenda 421 1440

Abandon 339 1203

58

Figure 8

Answered 82 237

Tsonga 508 1114

Abandon 410 937

Answered 98 177

Xhosa 3186 4052

Abandon 2788 3233

Answered 398 819

Zulu 10206 19866

Abandon 8231 15175

Answered 1975 4691

Grand Total 130471 77607

59

Table 67: Nature of Calls Received

Nature of Inquiries

April 2020 May 2020

Closed Open Referred Grand Total

Closed Open Referred Grand Total

Appeals 1 2 3 6 6

Application outcome/progress/status 262 6 268 1456 8 5 1469

Back Payment 2 2 2 2 4

Bank Form 18 18 31 2 2 35

Blocked card 28 1 29 17 3 20

Card challenges 74 6 80 28 1 2 31

Card Swap 3 3 23 23

change of address 3 1 4 8 8

Checking balance 154 3 3 160 204 5 1 210

Covid19 Enquiries 8728 647 4810 14185 5768 196 1051 7015

Deceased 42 1 3 46 27 1 28

DG Grants refused 9 1 10 9 1 10

Dispute withdrawals from SASSA/SAPO Account

7 7 1 7 8

Failed Bank Verification 21 4 8 33 8 1 1 10

Foster Care Placement issues 2 1 3 5 5

Fraud 7 1 8 16 6 1 12 19

Funeral Policy Dispute 2 2 1 3 4

Grant lapsed/cancelled/stopped 87 1 4 92 156 1 2 159

Grant not Captured 325 7 62 394 898 35 24 957

Grant not verified/approved 3 3 25 1 2 28

Grant transfer 11 11 25 3 28

Home visits 5 5

Increase of payment 6 6 2 2

Illegal cards swops 1 1

Internal Reconsideration(IRM) 2 1 3 13 13

60

NB:The issues highlighted were the most dominant.

Large Amounts 1 1 2 1 1 2

Life certificate 6 6

Loan enqueries 3 3

Lost Card 199 1 2 202 170 1 171

Means test 14 1 1 16 26 2 28

Non-payment 257 9 45 311 198 1 24 223

Payment Date(Pay Point) 83 83 200 1 1 202

Poor Services 3 1 4 3 2 5

Qualifying criteria 548 1 42 591 785 2 1 788

Regulation 26A 1 1 2 1 3

Request for confirmation letter 1 1 55 2 2 59

Request for contacts 227 227 308 1 1 310

Request for grant cancellation 15 2 17 60 3 3 66

Request for home visit 3 3 2 2

Request for Statement 4 4 52 4 56

Review 38 2 40 78 1 79

Select 12 1 13 18 18

Short Payment 18 2 20 41 1 9 51

Temporary DG lapsed 108 1 9 118 209 5 2 216

Tranfer of Funds 13 1 14 3 1 4

Unclaimed benefit 2 2 16 16

Under investigations 25 7 32 31 6 37

Unemployment Grant 2160 8 9 2177 15624 41 59 15724

waiting for documents 11 3 14 44 3 47

Grand Total 13542 689 5042 19273 26657 324 1232 28213

61

Issues Dominating the Call Centre in May 2020

SRD COVID-19 food parcel applications – follow-ups made for previous food parcel requests.

Special Covid-19 SRD grant application enquiries continue:

Callers requesting update on the applications made.

Enquiries about the turnaround time attached to this particular grant.

Request to correct incorrect information provided. Challenges experienced when applicant try

to submit bank details for approved grant applications.

Complaints about not receiving a sms when the grant is approved.

Request made to cancel the application after acquiring employment (request for procedure).

Complaints from people who used their phone to apply on behalf of others, suddenly receiving

sms notification instead of the sms being sent to the actual applicant.

Complaints about the application being on the pending status for too long.

Complaints about the order of approving the applications; having people who applied recently

being approved first instead of people who applied earlier.

Complaints and frustration from applicants who do not have smart phones in order to open and

use the link to submit bank details.

Callers who experienced reversals in May 2020 expected to receive double payment in June however

some of the payment has been moved to July to the disappointment of many.

Beneficiaries who did not get paid in June 2020 due to double payment made in May 2020 were making

enquiries.

Walk-in beneficiaries visiting the head office for enquiries since local offices are not attending to

enquiries during lock down.

Qualifying Criteria for different grants.

Challenges Experienced by the Call Centre

With the high call volumes due to the new services provided by SASSA to address the Covid19

matters, the Call Centre capacity became a challenge and operators were drowned.

The newly introduced Covid19 SRD grant application process is an online self-service however for

technical support and enquiries in relation to this application is provided by the call centre.

Lack of dedicated technical resources (to attend to issues like why the applicant is getting a failed

message, why is the link not opening up, why the applicant is getting an invalid message from their

phone) is costing time of operators as they attend to these technical issues..

Callers expect the call centre agent to assist them make application step by step over the phone.

Normal grant related enquiries were affected and staff could not prioritise them as they were

constantly engaged.

Delays in providing food parcel and R350 grant on time caused unhappy clients.

Frustrated callers made repeated calls in request of update on the status quo around their

applications for SRD.

62

Lack of support and failure to involve Customer Care by the technical team responsible for the

covid19 SRD grant worsened the situation. We were made to shoot from the dark.

Call Centre made to escalates matters (such correction of cellphone numbers, names and others)

to the dedicated email address and no response recived.

Process changes or technical glitches not communicated to the call centre timeously.

Since the removal of the IVR self-service for food parcel option, the toll free line is experiencing high

call volumes which are clogging the system as a result giving the message “sorry the dialed number

is busy”.

63

KRA 6: RESTORATIVE JUSTICE MECHANISMS: INTERNAL REVIEW AND APPEALS

Table 68: Number of IRM received and processed from April – November 2019

Region

19-Apr 19-May 19-Jun 19-Jul 19-Aug 19-Sept. Oct.2019 Nov.2019 Dec.2019 Jan.20 Feb.20 Mar.20 App Fin App Fin App Fin App Fin App Fin App Fin App Fin App Fin App Fin App Fin App Fin App Fin

EC 0 0

FS 2 2

GP 47 0

KZN 0 0

LP 1 0

MP 0 0

NW 0 0

NC 0 0

WC 0 0

Total 49 0

% Fin

Source: CLM Live Link, IRM Module. App.- applications. Fin. - finalised.

Table 69: Appeal Applications Processed From April 2020

Month Number of Applications SASSA Decisions Upheld SASSA Decisions Overruled

April 20 207 186 21

May 20

June 20 Source: DSD Appeals Tribunal

64

KRA 7: PAYMENT INFORMATION BY SAPO

Table 70: April 2020 Payment File Channel Data

20-Apr ATM Txns ATM Value Branch (OTC) Txns Branch Value

BRANCH + CPP Txns

BRANCH + CPP Value POS Txns POS Value

Grand Total Txns Grand Total Value

30-Mar 3 019 012 2 469 276 295.00 121 698 R 178 030 140.00 94508 197 588 430.00 1 447 386 R 1 200 414 176.01 4 682 604 R 4 045 309 041.01

31-Mar 1 824 975 R 1 256 634 210.00 84 004 R 119 394 120.00 78027 R 157 279 700.00 935 568 R 607 799 044.93 2 922 574 R 2 141 107 074.93

01-Apr 1 613 788 R 944 715 560.00 72 422 R 77 828 310.00 55323 R 85 252 750.00 922 333 R 455 100 940.26 2 663 866 R 1 562 897 560.26

02-Apr 864 831 R 478 873 290.00 27 142 R 30 081 680.00 31934 R 47 724 480.00 526 331 R 230 448 519.70 1 450 238 R 787 127 969.70

03-Apr 593 061 R 316 606 275.00 13 760 R 15 888 470.00 50831 R 84 077 300.00 375 555 R 148 855 393.32 1 033 207 R 565 427 438.32

04-Apr 236 368 R 109 597 435.00 1 119 R 1 171 220.00 802 R 1 180 580.00 165 834 R 48 394 971.40 404 123 R 160 344 206.40

05-Apr 121 153 R 44 104 790.00

- R - -

R - 106 218 R 25 483 751.17 227 371 R 69 588 541.17

06-Apr 209 912 R 90 397 240.00 2 494 R 2 848 790.00 30246 R 50 571 107.00 158 419 R 42 123 950.71 401 071 R 185 941 087.71

07-Apr 171 671 R 68 550 260.00 1 453 R 1 662 040.00 22683 R 37 962 191.00 135 518 R 32 348 402.04 331 325 R 140 522 893.04

08-Apr 145 563 R 54 039 940.00

714 R 832 460.00 18226 R 30 632 260.00 120 422 R 26 644 948.76 284 925 R 112 149 608.76

09-Apr 139 368 R 47 227 460.00

264 R 301 350.00 13743 R 22 965 730.00 120 689 R 24 714 709.59 274 064 R 95 209 249.59

10-Apr 82 183 R 24 419 210.00

- R - -

R - 68 249 R 12 749 029.65 150 432 R 37 168 239.65

11-Apr 106 972 R 32 001 150.00

8 R 8 890.00 -

R - 97 004 R 19 317 374.29 203 984 R 51 327 414.29

12-Apr 60 250 R 15 175 375.00

- R - -

R - 57 688 R 9 346 701.25 117 938 R 24 522 076.25

13-Apr 79 274 R 21 068 665.00

1 R 440.00 -

R - 71 904 R 12 143 995.98 151 179 R 33 213 100.98

14-Apr 113 451 R 35 592 735.00

105 R 113 740.00 7 621 R 12 756 390.00 100 210 R 20 501 593.12 221 387 R 68 964 458.12

15-Apr 89 944 R 25 466 625.00

69 R 67 080.00 8123 R 14 064 390.00 81 237 R 15 484 036.35 179 373 R 55 082 131.35

16-Apr 75 983 R19 758 380.00

86 R 80 550.00 5886 R 10 288 760.00 72 388 R 12 833 405.73 154 343 R 42 961 095.73

17-Apr 71 758 R 17 371 815.00

70 R 57 590.00 2658 R 4 861 383.00 69 233 R 11 731 472.69 143 719 R 34 022 260.69

65

18-Apr 54 611 R 11 687 770.00

13 R 10 440.00 36 R 62 070.00 53 837 R 8 092 945.02 108 497 R 19 853 225.02

19-Apr 33 386 R 6 282 195.00

- R - -

R - 34 940 R 4 465 067.65 68 326 R 10 747 262.65

20-Apr 58 206 R 12 980 500.00

142 R 125 490.00 1 559 R 2 724 020.00 55 610 R 8 084 678.91 115 517 R 23 914 688.91

21-Apr 50 510 R 10 289 750.00

155 R 150 000.00 181 R 305 050.00 50 658 R 7 020 234.06 101 504 R 17 765 034.06

22-Apr 58 870 R 12 660 620.00

140 R 118 490.00 141 R 196 420.00 55 142 R 8 078 735.15 114 293 R 21 054 265.15

23-Apr 53 754 R 11 814 650.00

208 R 168 600.00 143 R 202 910.00 49 934 R 7 344 844.98 104 039 R 19 531 004.98

24-Apr 45 685 10 222 200.00

192 166 660.00 152 R 199 040.00 41 415 R 6 333 156.16 87 444 R 16 921 056.16

25-Apr 33 532 R 7 314 920.00

14 R 9 870.00 6 R 10 360.00 30 587 R 4 555 133.64 64 139 R 11 890 283.64

26-Apr

20 737 R 3 863 700.00 - R - -

R - 19 866 R 2 569 179.80 40 603 R 6 432 879.80

27-Apr 25 015 R 4 503 315.00 - R - -

R - 23 696 R 3 027 625.48 48 711 R 7 530 940.48

28-Apr 35655 R 6 494 920.00 187 R 158 210.00 93 R 109 460.00 31 406 R 4 388 509.21 67 341 R 11 151 099.21

29-Apr 40340 R 6 434 940.00 181 R 144 940.00 68 R 85 370.00 29 479 R 3 917 410.52 70 068 R 10 582 660.52

30-Apr 81 089 R 6 232 620.00 190 R 151 070.00 64 R 86 480.00 32 131 R 3 617 859.02 113 474 R 10 088 029.02

01-May 173 037 R 5 848 040.00

- R - -

R - 39 028 R 2 913 318.27 212 065 R 8 761 358.27

02-May 109 759 R 6 315 240.00

399 R 222 730.00 56 R 63 280.00 33 083 R 3 483 360.24 143 297 R 10 084 610.24

03-May 91 644 R 3 971 970.00

1 R - -

R - 24 122 R 1 820 744.67 115 767 R 5 792 714.67

10 585 347 R 6 197 794 060 327 231 R 429 793 370.00 423 110.0 R 761 249 911.00 6 237 120 R 3 036 149 219.73 17 572 808 R 10 409 109 235.82

Total received R 10 620 059 498.87

% Withdrawn 98%

Inactive Account

66

R-

R500 000 000,00

R1 000 000 000,00

R1 500 000 000,00

R2 000 000 000,00

R2 500 000 000,00

R3 000 000 000,00

28

-Fe

b2

9-F

eb

01

-Mar

02

-Mar

03

-Mar

04

-Mar

05

-Mar

06

-Mar

07

-Mar

08

-Mar

09

-Mar

10

-Mar

11

-Mar

12

-Mar

13

-Mar

14

-Mar

15

-Mar

16

-Mar

17

-Mar

18

-Mar

19

-Mar

20

-Mar

21

-Mar

22

-Mar

23

-Mar

24

-Mar

25

-Mar

26

-Mar

27

-Mar

28

-Mar

29

-Mar

30

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ATM Value Branch Value POS Value BRANCH + CPP Value

67

Table 71: May 2020 Payment File Channel Data

May ATM Txns ATM Value Branch (OTC) Txns Branch Value

BRANCH + CPP Txns BRANCH + CPP Value POS Txns POS Value

Grand Total Txns Grand Total Value

04-May 2 555 515 R2 219 919 160.00

172 704 R268 706 890.

112 469 R 274 438 430.00 1 487 465 1 257 307 414.67 4 328 153 R 4 020 371 894.67

05-May

1 014 617 R 756 423 583.00

70 110 R112 318 270.

77 557 R 186 358 610.00 598 740 R 479 421 257.72 1 761 024 R 1 534 521 720.72

06-May

4 199 337 R2 982 780 250.00

128 480 R149 328 530.

85 471 R 162 831 380.00 2 069 170 R 1 249 750 181.21 6 482 458 R 4 544 690 341.21

07-May

1 482 307 R 951 868 880.00

45 488 R55 030 890.

87 673 R 173 708 470.00 881 470 R 450 942 990.11 2 496 938 R 1 631 551 230.11

08-May

740 931 R 436 998 780.00

18 833 R22 926 330.

60 588 R 122 655 060.00 450 685 R 182 818 492.37 1 271 037 R 765 398 662.37

09-May

453 073 R250 704 090.00

4 648 R 5 500 640. 1203 R 2 333 130.00 279 991 R 98 139 295.91

738 915 R 356 677 155.91

10-May

174 534 R71 810 620.00

- R -

-

- 136 479 R 36 367 679.30

311 013 R 108 178 299.30

11-May

298 704 R 145 272 710.00

8 052 R 9 130 630.

36 715 R 75 629 200.00 210 307 R 59 627 028.11

553 778 R 289 659 568.11

12-May

206 376 R 87 719 280.00

4 260 R 4 737 1000

29 239 R 61 357 390.00 161 586 R 38 419 709.82

401 461 R192 233 479.82

13-May

160 707 R 60 720 000.00

2 906 R 2 994 200.

21 027 R44 022 770.00 132 167 R 27 285 600.37

316 807 R 135 022 570.37

14-May

131 351 R 43 968 650.00

2 295 R 2 219 540.

13 566 R 28 516 290.00 113 216 R 21 363 095.35

260 428 R 96 067 575.35

15-May

108 019 R 32 005 070.00

1 873 R 1 833 290.

12 041 R 25 602 830.00 96 386 R 17 349 355.32

218 319 R 76 790 545.32

16-May

82 369 R 20 669 570.00

459 R 401 070.

243 R 90 540.00 75 026 R12 522 157.05

158 097 R 33 683 337.05

17-May

48 185 R 9 861 370.00

- R -

-

- 46 309 R 6 416 562.48

94 494 R 16 277 932.48

18-May

79 504 R 17 973 000.00

1 450 R1 241 750.

8 398 R 18 120 420.00 76 655 R 11 359 694.13

166 007 R 48 694 864.13

19-May 71 132 R16 846 780.00

1 270 R1 135 500.

3 904 R 8 618 800.00 67 923 R 9 993 314.62

144 229 R 36 594 394.62

20-May

64 590 R15 126 300.00

993 R 825 760.

2 154 R 4 550 150.00 62 840 R 9 031 002.04

130 577 R 29 533 212.04

21-May

57 948 R 13 289 874.00

790 R 665 200. 356 R 750 230.00 55 819 R 7 714 157.77

114 913 R 22 419 461.77

22-May

53 771 R 12 243 287.00

749 R 682 890. 210 R 435 030.00 51 298 R 7 194 690.00

106 028 R 20 555 897.00

23-May

41 471 R 8 806 899.00

176 R119 520. 162 R 330 950.00 38 733 R 5 317 719.81

80 542 R 14 575 088.81

68

24-May

26 418 R 5 203 414.00

- R -

-

- 25 338 R 3 047 526.90

51 756 R 8 250 940.90

25-May

37 913 R 8 232 480.00

647 R513 990.

381 R 834 940.00 35 159 R 4 545 707.38

74 100 R 14 127 117.38

26-May

34 355 R 7 446 878.00

503 R 414 790. 296 R 629 310.00 32 197 R 4 179 091.69

67 351 R 12 670 069.69

27-May

31 054 R 6 497 560.00

564 R 493 740. 118 R 265 850.00 29 709 R 3 812 526.45

61 445 R 11 069 676.45

28-May

29 829 R 6 225 555.00

397 R 262 550. 128 R 283 860.00 27 075 R 3 473 513.72

57 429 R 10 245 478.72

29-May

34 194 R6 386 085.00

438

344 220. 112 R 246 720.00 344 220 R 3 410 951.62

378 964 R 10 387 976.62

30-May

29 362 R 5 002 830.00

148 R82 700. 18 R 40 140.00 82 700 R 2 716 671.89

112 228 R 7 842 341.89

31-May 28 402 R 3 571 180.00

-

R -

- R - 14 656 R 1 711 090.38

43 058 R 5 282 270.38

12 275 968 R 8 203 574 135 468 233 R641 909 990

554 029.0 R1 192 650 500 7 683 319 R4 015 238 478 20 981 549 14 053 373 103

Total received R 14 190 580 803.70

% Withdrawn 99%

Inactive Account

R-

R1 000 000 000,00

R2 000 000 000,00

R3 000 000 000,00

R4 000 000 000,00

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ATM Value Branch Value POS Value BRANCH + CPP Value

69

KRA 8: CASH PAYMENTS AND PAYPOINT INFORMATION

Table 72: Number of Paypoints and Beneficiaries Paid in Cash per Month Baseline

Number of Beneficiaries Actually Paid

Regions

No. of Payments

No.of Beneficiaries

Revised Projected No. of Beneficiaries

No. of Paypoints as at March 2019 April 20 May 20

EC 376 45585 281363 668 25 786 25 787

FS 76 25 24577 69 594 594

GP 7 45 14835 10 3 542 3 543

KZN 189 64900 81076 358 31 155 31 154

LP 329 57140 99171 579 33 365 33 365

MP 38 31005 34749 50 10 580 10 580

NW 167 22656 24122 186 4 023 4 022

NC 53 221 4440 28 1 949 1 949

WC 12 22 1562 20 459 458

Total 1247 221599 565895 1968 111 453 111 452

70

KRA 9: DEDUCTIONS AND REGULATIONS 26A

Table 73: Trends in Funeral Policy Deductions National

FUNERAL COMPANY NUMBER OF BENEFICIARIES

April 2020 May 2020

AffinityFuneral 4 106 4 097

AssuplProsperty 41 300 41 037

AssupolLtd 240 518 239 600

AVBOB 3 823 3 808

BrightrockLife 12 13

CentTransAfrica 21 996 21 933

ChannelLifeLtd 96 641 96 020

GREmeraldLife 277 277

HollardTBFS 131 131

HollLifeWise 189 189

KGALewens 7 948 7 924

LionLifeEmerald 36 159 35 974

SafricanImbalen 14 112 14 023

SafricanRestAss 149 149

SafricanZuntal 6 772 6 716

SanlamDevMarket 7 398 7 361

SmartLifeIns 221 222

1LifeIns 127 871 127 123

TOTALS 609 623 606 597

Eastern Cape

Name of Company

Number of Beneficiaries

April 2020 May 2020



AssupolLtd 32 434 32 317

71

AVBOB 212 212

BrightrockLife 12 13



GREmeraldLife 56 56

HollardTBFS 13 13

HollLifeWise 22 22





SafricanZuntal 3 3


SmartLifeIns 16 16

1LifeIns 47 194 46 875

REGION TOTAL 123 120 122 463

Free State

Name of Company


April 2020 May 2020

AffinityFuneral 174 174

AssuplProsperty 328 324


AVBOB 13 13


ChannelLifeLtd 162 161

GREmeraldLife 19 19

HollardTBFS 12 12

HollLifeWise 60 60

KGALewens 97 97

72



SafricanZuntal 3 3

SanlamDevMarket 4 3

SmartLifeIns 19 18

1LifeIns 13 280 13 207

REGION TOTAL 26 284 26 183

Gauteng

Name of the Company

Number of Beneficiries

April 2020 May 2020




AVBOB 828 825



GREmeraldLife 8 8

HollardTBFS 68 68

HollLifeWise 28 28

KGALewens 463 459



SafricanZuntal 20 20

SanlamDevMarket 48 48

SmartLifeIns 60 61

73

1LifeIns 9 979 9 903


Kwa Zulu Natal

Name of Company


April 2020 May 2020



AssupolLtd 105 880 105 451

AVBOB 9 9

CentTransAfrica 559 559


GREmeraldLife 14 14

HollardTBFS 1 1

KGALewens 274 274

LionLifeEmerald 867 860


SafricanZuntal 6 728 6 674


SmartLifeIns 60 60

1LifeIns 2 506 2 497

REGION TOTAL 206 496 205 440

North West

Name of Company

Number of Beneficaries

April 2020 May 2020

74




AVBOB 679 676



GREmeraldLife 6 7

HollardTBFS 27 27

HollLifeWise 58 58

KGALewens 370 368


SafricanImbalen 484 480

SafricanZuntal 1 1

SanlamDevMarket 1 1

SmartLifeIns 28 27

1LifeIns 12 527 12 481


Limpopo

Name of the Company


April 2020 May 2020




AVBOB 382 381



HollLifeWise 2 2

KGALewens 41 41



SafricanZuntal 1 1

SanlamDevMarket 3 3

SmartLifeIns 9 9

75

1LifeIns 1 800 1 780


Mpumalanga

Name of the Compnay

Number of Beneficaries

April 2020 May 2020




AVBOB 60 60



HollardTBFS 10 10

KGALewens 183 181



SafricanZuntal 15 13


SmartLifeIns 18 20

1LifeIns 1 323 1 314


Northern Cape

76

Name of Company

Number of Beneficiraies

April 2020 May 2020

AffinityFuneral 5 6



AVBOB 1 636 1 629



GREmeraldLife 72 72

HollLifeWise 18 18

KGALewens 62 62




SafricanZuntal 1 1

SmartLifeIns 11 11

1LifeIns 8 207 8 176


Western Cape

FUNERAL COMPANY NUMBER OF BENEFICIARIES

77

April 2020 May 2020



AssupolLtd 856 848

AVBOB 4 3



GREmeraldLife 102 101

HollLifeWise 1 1






SmartLifeIns 0 0

1LifeIns 31 055 30 890


Figure 10

78

Market Share fro Funerla Insurances

0AffinityFuneral 1LifeIns AssuplProsperty AssupolLtd AVBOB CentTransAfrica

ChannelLifeLtd GuardriskC4Life GREmeraldLife HollardTBFS KGALewens LionLifeEmerald

RegentLife SafricanImbalen SafricanZuntal SanlamDevMarket BrightrockLife SmartLifeIns

BRANCH: STRATEGY AND BUSINESS DEVELOPMENT · 1.4.1. There were 18,312,639 social grants paid to 11,370,095 beneficiaries in May 2020. The take up of social grants in May 2020 increased

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