BPR PPT

BUSINESS PROCESS REENGINEERING

IMPLEMENTATION OF BPR IN ICICI(Industrial Credit and Investment Corporation of India) BANK.

In year 2000 and later when Anytime, Anywhere banking came to our country, ICICI Bank had to

move away from the branch-centric model and make its services available nationwide.

The solution was to centralize its applications. Legacy systems: The banking transactions were

limited to the respective branch offices as customer data was not available in other branches.

ICICI realized the importance of offering nationwide banking but this would be possible only by having a centralized data repository.

Let’s see how ICICI Bank had done Business

Process Reengineering.

TEAM INVOLVED Infosys is one of technology partner for ICICI Bank which assistance to implement Finacle for handling all the banking activities. Bill Desk for online payments SYBASE SAS

SOLUTION BY INFOSYS

With the ICICI group having several companies under its umbrella, Finacle needed to seamlessly

integrate with multiple applications such as credit cards, mutual funds,

brokerage, call center and data warehousing systems.

Another key challenge was managing transaction volumes.

With Finacle, the bank currently has the ability to process 0.27 million

cheques per day and manage 7000 concurrent users.

For instance, in 1997, it was the first bank in India to offer Internet banking with Finacle’s

e-banking solution.

Enabled Finacle to successfully manage the resultant increase in transaction levels from

400,000 transactions a day in 2000 to nearly 2.1 million by 2005 with an

associated growth in peak volumes by 5.5 times.

The bank followed it up with offering several e-Commerce services like Bill Payments,

Funds Transfers and Corporate Banking over the net.

Currently, only 25 percent of all transactions take place through

branches and 75 percent through other delivery channels. This reduction in

routine transactions through the branch has enabled ICICI Bank to aggressively

use its branch network as customer acquisition units.

On an average, ICICI Bank adds 300,000 customers a month, which is

among the highest in the world. The cost has also come down by around

15 percent.

IMPACT OF THE PROJECT “AS IS: AND "TO BE":

Using the support of companies like Infosys, Oracle, SYBASE, SAS it

implemented such a system which provides centralized

applications for 'any where' banking.

CONCLUSION First time in history a private bank

has merged a public sector bank. On 23 May ICICI Bank announced merger with Bank of Rajasthan It is

said that this merger will also expand ICICI Bank's branch network by 25%. ICICI Bank is also carrying out its activities in Rural Areas by helping

SHGs (Self Help Groups) and in other microfinance activities.

RECOMMENDATIONS

The ICICI VSAT network is large, with almost a thousand nodes. Keeping it going turned out to be an

even bigger challenge for the group. The entire network is monitored from one center.

Any error in the network at any point is rectified in a short span of time and the system is up and running with minimum downtime. ICICI must have a proper

control and look over this issue ICICI Bank’s name comes in various controversies than any other bank mainly the method of recovery. This may hinder the BPR process further in future if

the bank gets into any type of legal case. To avoid this ICICI Bank must follow the rules and

regulations.

THANK YOU..