Bpr case study by sims student

NCRD’s Sterling Institute of Management

Human Resource Management

Case Study Presentation

Presented by Gaurav S Khadse- 15Anit Nair- 20Shrikant Deshmukh- 06(MMS First Year Div-A)

Gaurav, Shrikant & Anit

Summary

• Global competition is driving organizations to become leaner and more streamlined.

• Many organizations have turned to business process

reengineering (BPR) as a means to radically change the way they conduct business.

• We thereby embark on a case study to deeply explore one organization’s experiences with radical change for the purpose of uncovering how they achieved success.

• The organization we examine is Honeywell Inc. in Phoenix, Arizona.


BPR- Business Process Reengineering

• Business process reengineering (BPR) is the analysis and redesign of workflow within and between an organization.

• Radically change the way of businessAims at• Eliminating paper-intensive, bureaucratic task• reducing costs significantly• improving product/service quality


Common problems with BPR • Desire to change not strong enough

• Process under review too big or too small

• Reliability on existing process too strong

• The costs of the change seem too large

• BPR isolated activity not aligned to the business objectives


Honeywell Starts with…

• In year 1989, Honeywell management starts-

WCM program-World Class Manufacturing program

Three goals:• Defect reduction, • Short-cycle production, and

• Materials management.


Steps taken…

• System-wide view of the plant.• Supported a focused-factory

environment.• Teams of multi-skilled workers were

charged with building entire products or modules from start to finish.

• In 1990, entire plant went through intensive six hour session.


• To support factory focused paradigm all salaried workforce was evaluated on pay for performance basis.

• Manufacturing was moved to a handsomely landscaped site.

• Factory focused paradigm= “TotalPlant”.


An Elephant story…

The moral of the story is each blind man’s perception is based completely on his individual perception rather than on the reality of the situation. Gaurav, Shrikant & Anit

HoneyWell ‘s TotalPlant

Based on four major principle• Process Mapping• Fail Safing • Team work• Communication

Every team member must be educated in all four of the principles and empowered to use what they have learned to solve business and manufacturing process problems.


Process Mapping

• Process mapping is a tool that allows one to model the flow of any business process in a graphical form.

• How the process actually works across functional boundaries.

• Enables all employees to see how the business process actually works and how it can be changed to be more effective.


• The training philosophy at Honeywell focuses on educating employees about the importance of total customer satisfaction and world-class manufacturing.

• Process thinking helps to justify overall results whereas functional thinking concentrates only on individual performance, not enterprise performance


Fail Safing

• It is a method to identify a defect, analyze it to understand its root cause, and then develop a solution that will prevent that defect from occurring again

• Fail-safing guarantees that a process will be defect-free.

• The PDCA (plan, do, check, act) cycle offers a road map to help teams work together to prevent errors from occurring 100 percent of the time.


Teamwork & Effective Communication

• The manufacturing vision creates the first step toward a new work environment that fosters teamwork.

• It proposes that the workforce take ownership for the success of the overall business

• Communication of the TotalPlantTM vision is paramount to success.


Information Technology

• Every IT system is aligned with manufacturing otherwise it is not value-added.

• It produces automation and control devices that must meet stringent levels of quality because its customers will accept nothing less.

• The role of the worker is that of monitoring the devices to make sure they are performing within strict tolerances.

• The IT department has made great strides to align its services with the needs of the BPR


SWOT

Strengths• HoneyWell Corporation had strong market

position and very rigid and rugged business process.

• Top management uses the conceptual methodology like WCM and TotalPlant management for the implementation of BPR

• Main focused on the company oriented goal rather than individual or subsystem goals

• Execution


Weaknesses

• Work teams were based on Piecemeal or event type of work rather than process

• “White spaces”- are gaps between different links in the internal-supply chain

• Lack of authority to make decisions where the work was actually being done


Opportunity• HoneyWell can implement this kind of BPR to its all

the group companies.

• They can build the trust in the employee as well as with customer.

• Changes in the process can be carried out from the bottom level also, if it is difficult to implement it from top to bottom.

• Customer satisfaction and company environment can be improved with BPR


Threats• It’s very difficult to handle the most flexible

element in the organisation i.e. people’s behaviour

• Improper training and development program can lead to bad results for the organisation as an output of the BPR implementation.

• Vision statement may vary from top management to the bottom level workers.

• Behavioural change is the most difficult type of change.


Lessons form this Case

• People are the key enablers of change• People need a systematic methodology to map

processes• Management attitude and behaviour can

squash projects• Bottom-up or empowered implementation• BPR must be business-driven and continuous• Execution is the real difference between

success and failure


Conclusion

• Execution separates the HoneyWell from other companies

• Change is a fundamental aspect of BPR• Support from the top management is critical

but actual implementation should be carried out from the bottom-up

• Top management needs to convey to its people that BPR is not being used to replace workers, but to improve quality, reduce cycle time, and create value for customers


Source of the case

• Internet• URL-

http://www.2dix.com/document-pdf/bpr-case-study-pdf.php

• Industry-Honeywell (IAC Plant, Phoenix, Arizona)

• Succefully Implemented BPR in 1989-90


Questions…


Bpr case study by sims student

Education

shrikant anit

bpr gaurav

rugged business process

existing process

business objectives

shrikant deshmukh

anit nair

manufacturing process