BPO Management System AIM: To analyze and design a system for BPO management System (for processing a query) using Rational Rose tool. 1. PROB LE M ST AT EMEN T This project emphasizes about the Foreign Trade System which is an interface between the Account holder and the market. 2. MODULES AND DESCRIPTION Login: • The Login module contains the form which contain membership name and memberpassword. It includes Username and Password. Posting a query: • The module insists about the customer posting a query to the website. The query will be provided with a ticket number. Responding the query: • The administrator or the agent on the other side, will reply or respond the query, posted by the customer. The ticket will be closed after the response. Storage: • The query and the response will be stored in the archive for future response. 2.1 SOFTWARE REQURIEMENTS: 1. Rational Rose
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