Bozarth Opscm3 Ppt 04

8/9/2019 Bozarth Opscm3 Ppt 04

1/47

Business Processes

Chapter 4


2/47

Copyright 2013 Pearson Education, Inc. publishing asPrentice Hall

4 2

4Chapter Objectives

Be able to: Explain what a business process is and how the business

perspective difers rom a traditional, unctional perspective Create process maps or a business process and use them to

understand and dia!nose a process Calculate and interpret some common measures o process

perormance "iscuss the importance o benchmar#in! and distin!uish

between competitive benchmar#in! and processbenchmar#in!

"escribe the $ix $i!ma methodolo!%, includin! the steps othe "&'(C process

)se and interpret some common continuous improvementtools

Explain what the $uppl%*Chain Operations +eerence $CO+-model is and wh% it is important to businesses


3/47


4 3

4Business Processes

Process . ' set o lo!icall%related tas#s or activitiesperormed to achieve a de/nedbusiness outcome Pri!ary process " # process that addresses the

!ain $alueadded acti$ities o% an organi&ation.

'e$elop!ent process " # process that see(s toi!pro$e the per%or!ance o% pri!ary andsupport processes.

)upport process " # process that per%or!snecessary, albeit not $alue added acti$ities.

2010 #PIC) 'ictionary


4/47


4 4

4(mprovin! BusinessProcesses

0i!ure41


5/47


4 *

4&appin! BusinessProcesses &appin! . 2he process o developin!

!raphic representations o theor!ani3ational relationships andor

activities that ma#e up a businessprocess

Process &ap . ' detailed map thatidenti/es the speci/c activities thatma#e up the inormational, ph%sical,andor monetar% 5ow o a process


6/47


4 +

4Purposes o &appin!

Create a common understandin!o the processes, activities, andresults

"e/ne the boundar% o theprocess

Provide a baseline to measurethe impact o improvementeforts


7/47


4

4Process &appin!6uidelines (denti% the entit% that will serve as

%our ocal point Custo!er- rder- Ite!-

(denti% clear boundaries and startin!and endin! points

7eep it simple 'oes this detail add any insight- 'o /e need to !ap e$ery eception

condition-


8/47


4

4Process &appin!$%mbols

0i!ure44


9/47


4

4Process &appin!Example $an "ie!o "istribution Center

"C-

Process: 'ealer %aes order to 'C. ne out o% 2* orders lost because o%

paper a!s.

a sits in 5In 6o7 around 2 hours 8up to 49 until internal !ailpic(s it up.

Internal !ail ta(es about one hour 8up to 1.* hours9 to deli$er

to the pic(ing area. ne out o% 100 %aes are deli$ered to the/rong place.

rder sits in cler(:s inbo until it is processed 80 to 2 hours9.Processing ti!e ta(es * !inutes.

I% ite! is in stoc(, /or(er pic(s and pac(s order 8a$erage ; 20

!inutes, but up to 4* !inutes9. Inspector ta(es 2 !inutes to chec( order. )till, one out o% 200


10/47


4 10

48et9s &ap the Process

;hat is the ocal point o themappin! efort

Bozarth Opscm3 Ppt 04

Documents