Mar 30, 2016
FROMTHE CEO
Manage your energy
Today I am going to write about energy.
Everybody wants it. The most important
subject under discussion in the world today is
about energy, where to get it and how to use
it. If you use a taxi or have your own car and
the costs of this hurt your pocket, you are
already engaged with the world of energy –
the vagaries of fuel supply.
As you know Mogale Business Park
was architecturally, ecologically and
ergonomically designed to maximise your
energy. Without the combined energy of
every member of staff we will not get work
done, the health of the company will be
affected and you will not be able to give
of your best. Harvard Business School
started this discussion because their
leaders say too much emphasis is placed
on time management instead of energy
management.
Now that is a thought. To some work is a
period of activity between 8am – 16.30pm
That is where the problem starts says
Harvard. If all of us do not harness and use
our energy effectively, the hours of work
matter little. Nothing may be produced. If
you are feeling exhausted, disengaged or
sick, the reason may be lack of energy and
lack of management of your available energy.
Generally we do not see energy
management in ourselves as part of our duty
and obligation to the Company. But it is.
In a recent blog I spoke of all staff being
part of our front line reputation management
which should be conscious. If we present
ourselves to customers with half portions of
“Without the combined energy of every member of staff we will not get work done, the health of the company will be affected and you will not be able to give of your best..”
�������������� ������������������� ���
image. It suggests lack of drive, interest, zeal
and endeavour. Our bodies are Temples of
the Holy Spirit. So why do we not engage
with our energy supply within this hallowed
Temple?
Harvard Medical and Business Schools
share the view that good use of energy is an
indicator of integrity. Good character looks
after energy levels in order to deliver peak
performance. Harvard research suggests
four dimensions of energy management
rather than time management, believing that
more will be done in the allotted time with
this mindfulness: physical energy, emotional
energy, mental energy and spiritual energy.
Harvard shares its discoveries.
Enhance your sleep by going to bed a
little earlier. Avoid alcohol and cigarettes.
Do exercise at least three times a week.
Express positive emotions in yourself and
others through appreciative comments. Be
positive in e mails, conversation and notes.
Reduce interruptions when performing high
concentration tasks.
Focus and focus again, moving your mental
energy up several strategic notches. Identify
activities that make you feel good about
������������������ ��� ����������������� ��
time and energy to what is important. Live
your core values and spend at least 20
minutes relaxing in the evening.
Connect with your family with love. The
price of a gym membership is less than a
month’s supply of cigarettes and potato
chips. Destructive people and gossipers
sap our energy. Press delete. Learn to
��� ���������� ������������������������
Lastly, I gave you Mogale Business Park -
designed with purpose to give you energy,
opportunities for exercise, peak performance,
peace and sanctuary. Use it wisely.
God Bless.
NKOKHELI
1 FROM THE CEO
Words GAVIN WATSON
BOS031_0313
2FROM THE CEO
FROMTHE EDITORS
Bosasa is raising the bar again. CEO Gavin
Watson has placed his signature on the
Bosasa Group by using modern media for
communication, engaging with all staff on the
Company’s vision and strategy. You have
been given privileged insight into the mind of
the CEO. With his blogs he has shared his
leadership principles, synthesised from the
best thinking in the world and adapted to our
circumstances. With his Imbizos he is giving
all of us the opportunity to raise personal
issues, ask questions and gain insights to the
Group’s journey. We can never say our CEO
is not visible and actively communicating his
vision for us to translate at the cold face.
One person asked “What is Bosasa going
to do for my career path development?” The
rapid response was very much in line with
The Bosasa Group has always stood
���� �������������� �������������� ��
faith. The organization regards the Easter
weekend as one of the two main periods
������������������ ��������� ���� �����
bonds. A large contingent of Bosasa staff
goes on religious pilgrimages in Limpopo,
KZN and church conferences at this time.
Otherwise this is the most migration heavy
time. Those whose families live in remote
areas are reunited with them. Bosasa Board
of Directors and management keep the staff
in their prayers that they may travel safely at
this busy time.
President John F Kennedy’s famous one
liner: ‘Ask not what your country can do for
you, ask what you can do for your country.’
It became very clear once more that Bosasa
gives us all the rope we need to achieve,
come up with ideas and implement them. We
are custodians of our own fate. What we are
witnessing is a process of staff engagement.
Yes, job satisfaction, Company commitment
and personal feelings of empowerment all
relate to engagement with staff. Everyone
who meets with Gavin Watson, both in and
out of Bosasa comment on his high energy
level which in itself is an indicator of his
enormous success. He provides conditions
in the workplace that promote a sense of
engagement. He reaches out. We have to
reach back. Engagement say the gurus,
is evidence of commitment: a combination
of energy, involvement and effectiveness.
You will see from our new Bosele that we
are encouraging contributions from every
department. Tell your story. Only very
minor editing will take place such as fact
and spell checks. These contributions are
evidence of engagement and commitment
(plus a modicum of energy). We await your
contributions eagerly. You now have a say.
So say it.
DENISE BJORKMAN
CHIEF EDITOR
Words DENISE BJORKMAN
EASTER IS A TIME FOR REFLECTION The Board of Directors
BOS032_0313
BOS026_0313
WATSONLINE / TRUTHONLINE 5
RELATIONAL LEADERSHIP 5
BOSASA RELATIONAL LEADERS AND OUR ECO-SYSTEM APPROACH 7
THE BOSASA WORD OF MOUTH MARKETING AND BRANDING 9
CONTENTS
FROM THE CEO 1
FROM THE EDITOR 2
CONTENTS 3
FEATURES 11
MAIN ARTICLE:
NKOKHELI’S IMBIZO - THE DURBAN AND CAPE TOWN PHASESBosasa Group CEO Gavin Watson’s
conversations are gaining pace and drawing
participation from the guests. The Imbizos
have been tracing Bosasa’s national footprint
starting in Gauteng at the seat of the board...
READ MORE ON P13
COVER DESIGN &PHOTOGRAPHYEKAYAMEDIA
MAKING MEETINGS WORK 11
NKOKHELI IMBIZO - DURBAN AND CAPE TOWN FEED BACK 13
MOBILE KITCHEN UNITS 15 REAKGONA CENTRE THANK YOU 18
BOSASA YDC PARTNERS WITH GOVERNMENT AGAIN 21 BOSASA EMPOWER OFFENDERS AND BROADER COMMUNITIES 22
HAPPINESS IS BOSASA FOR FRANS 26
EASTER JOY 24
BRIGADIER BOSHIELO 30
3 CONTENTS
22/03/2013 - 1962 - MTG
EKAYAMEDIA 23
PROCUREMENT 27
HUMAN RESOURCES 28
COMPETITION 31
BOSELE EDITORIAL TEAM
chief editorDENISE BJORKMAN
sub editor/sVELILE PHATOTHEMBI MODUNGWABELINDA PHETO
contributorsTHE BOARD OF DIRECTORSDR LOUIS SCHOLTZCORRIE BOTESLUXHOLO MALINDIRYNN ROODEJASON STOLTZROBERT WAKELINGDUDU DUBEJOHAN ABRIEALLISTER ESAU
photographyEKAYAMEDIA
design & layoutMPHO MOJELA
illustrationRIAAN VAN ZYL
project managementGEOFFREY GREEN
stategy & productionJASON STOLTZ
�����������������PAPA LESHABANE - DIRECTOR(CORPORATE COMMUNICATIONS)
contact boselePRIVATE BAG 2002KRUGERSDORP1740
+27(0)11 662 [email protected]
websitewww.bosasagroup.com
disclaimer��!"#"����������� �������� ���of THE BOSASA GROUP. All material is strictly copyright and all rights are reserved. No portion of this magazine may be reproduced externally, wholly or in part, in any form without the consent of the Bosasa Group. The views and opinions expressed by the contributors to this publication are not necessarily the views and opinions of the publishers, the Bosasa Group or its associates. While every effort has been taken to ensure the completeness or accuracy of the published information, errors and omissions may occur.
OUR NEW LOOK BOSELE – MORE THAN A FACELIFT 23
TAKING BOSASA ONLINE, LOUD AND PROUD 24
HOW TO BECOME AN APPROVED VENDOR 27
EXPLANATION OF SYSTEMS 19
BOSASA EMPLOYING FOR THE FUTURE 28
INTELLECT & CAPITAL’S IDEA FACTORY 31
INTELLIPUZZLE COMPETITION 33
INTELLIPUZZLE WINNERS 34
4CONTENTS
LOOK OUT NEXT MONTH FOR EXCITING ARTICLES FROM OUR OTHER REGIONS / DEPARTMENTS!
COMPLIANCE 19
Marketing & Branding Solutions
PIONEERING THE FUTURE
“teams2lead”:RELATIONAL LEADERSHIP$�������%����� ���������'� �������� � �
leadership meeting for 2013. We once again
experienced the strength of our Bosasa team
spirit and our relationships that have stood
the test of time. One of our Bosasa strengths
is the relational
base of our group.
A leadership imperative is the responsibility
to nurture relationships that lead to
collaboration between stakeholders. This
requires the ability to optimize time. Time
is one of our scarcest “resources”. We
therefore need to spend our time wisely on
that which matters, building relationships.
In our meeting I shared the story of Peter
as found in Luke 5:4-7. Peter and the other
����������� ��� ������������������� ���
However JESUS told them to cast their
����������������� ���� � ����$����� �� �
��� ������� ����������$�������������� ��
be compared to networks and collaboration.
*������ ���� �� ���������������� ���
be strong to carry the miraculous catch, so
too, do we need strong relationships. Our
networks with like-minded stakeholders will
place us in a position of strength to provide
growth opportunities and services.
Remember, relationships lead to
collaboration, collaboration leads to a
stronger Bosasa. It is important to know
the value of your relational base in order to
assess the strength of your collaboration
efforts. And although relationships are
“intangible” they are valuable. Relational
leadership therefore is one of our priorities as
we move ahead.
The following will assist you as a Bosasa
leader to be a “relational leader”:
���������������� ���������������
;� As a Bosasa leader, you are a relational
leader. To engage as a relational leader
is to engage in the challenge
of living a relational life. Life contains
business, not the other way around.
;� *�������� ��������������� ��������
within your working environment that
are valuable. Include all the main
people you have to interact with. These
may include leaders, team members,
clients/customers, suppliers, peers
or other organizations. Ask yourself a
number of questions. For example, are
there any key relationships to which you
are not giving enough attention? If so,
how can you optimize time to give more
attention to these relationships? How
successful are you in prioritizing those
relationships that are most important to
you?
2. Scan your Bosasa team with a
������������������ ������
As a Bosasa leader, you play an active
role when it comes to our Bosasa culture,
our services and our structure. You have
������������������ �������������
�������� ���� �� ��<����=� ��� %�� ��%�
around. Here are a few questions you can
ask about the relationships in your team:
;� How many meetings take place
between yourself as leader and your
team? How often, where, and is there
time for discussions? Spearhead
frequent meetings, discussions and
participation. Encourage productive
conversation. You will then actively
participate in building relationships, our
culture, our services and our structure.
;� Do your team members buy into
your team goals? Are they actively
participating as team members or
merely employees? What is your team
morale like, do your team members
foster a trust relationship? Are you
friends as well as colleagues? You are
the Bosasa team leader. Work on your
internal relationships, they inevitable
impact your relationships with external
stakeholders.
3. Treat all your relationships as ends,
not just as means
;� This is a real issue in any organization
where there can be so much pressure
from the bottom line. However, good
relationships really count. It is sincerity
and team spirit that will build true,
loyal relationships. As Bosasa team,
demonstrate sincerity and you will
have the satisfaction of knowing that
you have acted with integrity towards
customers and suppliers.
Bosasa team, make the effort to “connect”.
Do not waste time on pondering about
relationships that have no value.
Choose to connect to the place where you
belong. Bosasa is a place where we all
5 WATSONLINE / TRUTHONLINE
Words GAVIN WATSON
belong. We witness the strength of our
teams, our networks as well as all our
supportive relationships. An intangible value
that cannot be bought or paid for in
monetary terms, but a value that requires
time well spent and leadership successfully
given to build our relational value
base in Bosasa. We are “teams2lead”;
“teams2value” and “teams2develop”. You are
a relational leader, lead by example as you
foster a good attitude towards our Bosasa
network and relationships.
Have a blessed week.
GOD bless
““IT IS THROUGH OUR RESPONSES TO OTHER PERSONS THAT WE BECOME PERSONS. IT IS OTHERS WHO CHALLENGE, ENLIGHTEN AND ENRICH US. THERE IS NO SUCH THING AS THE ISOLATED INDIVIDUAlL. REALITY IS THE LIVED RELATION. THROUGH SHARING IN THE GIVING AND RECEIVING OF MUTUAL BEING THE “I” BECOMES REAL. REALITY IS AN ACTIVITY IN WHICH I SHARE WITHOUT BEING ABLE TO APPROPRIATE IT FOR MYSELF. WHERE THERE IS NO SHARING, THERE IS NOT REALITY… ALL REAL LIFE IS MEETING.”
6WATSONLINE / TRUTHONLINE
WAT004_0213
J H OLDMAN
“teams2lead”:BOSASA RELATIONAL LEADERS AND OUR ECO-SYSTEM APPROACHChanges in technology require creative
and adaptable systems planning. Rapid
technology changes have an effect on
organizations and if the leadership team of
any organization is not innovative in their
approach towards new business solutions,
the organization can fail.
Your job as a leader is to involve your team
members in innovative conversation. As a
relational leader, you take on the role of a
resource allocator. That places you at the
centre of your team’s creative processes.
We often make the mistake of thinking about
innovation and creativity as products of
individual genius. They are not. Generally,
innovation occurs as a consequence of
brainstorming and facilitated conversations
and collaboration.
In last week’s email we focused on the role
of the relational leader and how important
collaboration is in the goal for achieving
an even higher-growth Bosasa. As Bosasa
relational leader you need to know how to
communicate, collaborate and create new
opportunities for growth. Partnering with like-
minded people and organizations lies at the
heart of the creation of new wealth. And here
we see how Information Technology and the
Internet play an imperative role.
How can we optimize Information
Technology and the Internet to serve our
relational ends?
Many organizations have incorrectly
assumed that an Information Technology
based community will only be an imitation
�����Q� ����[����������\� �� �
viewpoint ignores, is that such Information
Technology based communities and teams
7 WATSONLINE / TRUTHONLINE
can supplement and enrich rather than
replace real-world communities. Virtual team
members interact in more ways than ever
before and in many diverse settings. The
outcome has been greater participation and
deeper human connections – relationships.
In the Internet economy, an approach is
needed. That is, organizations need to gather
data about “ecosystem” opportunities and
become actively involved in the creation of all
the various elements required to allow that
new opportunity to emerge and ultimately be
served.
Here knowledge is key. Team members
of an organization must learn to scan the
environment for “ecosystem” of business
activities. They must develop the insight
required to combine these into systems of
“new species” complementary relationships.
And the corporate leader must access
the health and well-being of the various
economic ecosystems in which their
organization participates, in order to use its
resources to effectively foster innovation and
growth. There are rich opportunities available
to organizations who learn –– ahead of
others, how to function in the new mode.
��������������������������
organization.
Our Bosasa leaders are leaders. And as
relational leaders we have taken on the role
as resource “Net-aware” allocators.
1. Our On-It team is actively involved
in shaping numerous integrated
ecosystems for the Bosasa Group.
2. Our Sharepoint Project team is
implementing the Sharepoint integrated
business development platform right
throughout Bosasa, thus leading,
shaping and nurturing this ecosystem.
3. Our Business Intelligence team actively
encourages other Bosasa teams to
contribute to and even control various
aspects of our emerging business
intelligence ecosystem.
We understand that designing an ecosystem
simply to exert administrative control is
counter productive. Therefore our Bosasa
������� ������ �������������������
whichever way will best contribute to our
long-term successes.
We successfully use technology to bring
our partners, team members, and suppliers
together seamlessly to create value for our
customers and clients. We are relational
leaders!
In closing, an ecosystem approach is
inherently relational and as we continue to
optimize technology and value our various
relationships, we will continue to be Bosasa,
the high-growth group of the future.
Have a blessed week as we continue
to be “teams2lead”; “teams2think”;
“teams2innovate”.
WAT006_0213
8WATSONLINE / TRUTHONLINE
WAT002_0213
“teams2lead”:The BOSASA word of mouth marketing and �����Our Bosasa brand is more than merely
dressing in a corporate uniform. It is very
important for our Bosasa team members
to remember that when dealing with
our customers, you are marketing and
representing our brand. By focusing on
brand representation, you are creating happy
customers and making them our Bosasa best
“advertisers”.
If clients like what you do, they will want
to tell their friends about our products
and services. This is “marketing and
advertising our brand” (the name) and this
form of marketing is called “word of mouth”
marketing, Bosasa a very powerful form of
promotion and positioning. “Word of mouth”
marketing is one of the most effective ways
of promoting our brand. It is about our
Bosasa people delivering the message of
who we are and what we do. People love to
talk and therefore “word of mouth” marketing
and branding is about earning that good
conversation with your client or customer. Let
us take a look at a few facts regarding “word
of mouth” marketing:
1. What is “word of mouth” marketing?
“Word of mouth” marketing is giving
people a reason to talk about and then
�������� ������ � � ������� ���
accentuate that conversation. When
you say something, you are marketing
and branding the group. When your
customer says the same thing, then that
is word of mouth marketing.
2. The reasons for “word of mouth”
marketing.
;� Be interesting and worth talking about.
;� Make your customer happy.
;� Earn the trust and respect you want.
;� Make it easy for people to talk about
you and the group.
;� Get the customer and client to like you,
your service and product.
9 WATSONLINE / TRUTHONLINE
;� Talking makes them feel good.
;� They feel connected when they talk with
others.
3. Ideas of “word of mouth marketing
������������ ���������
�� Customers are in control - Get used
to it. Whether you realize it or not
people are talking about you and in the
market place. Our challenge is to make
sure that what is being Bosasa said
about us is good on an ongoing basis.
If we can achieve this, then “word of
mouth” recommendations can deliver a
steady stream of people predisposal to
us. Learn how to make this work.
�� You are the user experience - Make
it great. Marketing today is much more
about what you do rather than what
you say. If you do what you say, more
people will respect that and choose to
do business with you.
�� Honesty is essential for “word of
mouth”. “Word of mouth” marketing
and branding requires honesty and
transparency. It gives the customers a
voice and provides a platform for them
to either attract others or warn others
away. Respect our clients, make them
happy and everything will work out just
����
�� “Word of mouth” changes the maths
����������� The morale is if you
treat your customers well, you end up
creating the most powerful force there
��������������^� �� ��������������
_��� ������ ������ ��������������
translate into public trust, that creates
more customers and clients who want
to do business with you in the future.
“Word of mouth” has a direct impact on
����������������
4. Effective principles for “word of
mouth”�������������������������
;� Do everything to make your customer
happy.
;� Earn your customers’ respect and let
them do your marketing.
;� "����� ������ ������������������
They lay the foundation for everything
else you want to do.
;� You are the user experience. Give
customers memorable experiences.
;� Negative “word of mouth” is an
opportunity to learn what you need to
�[��`�{�������������#����� ����� ���
;� People are already talking about you,
your company and your offerings. Your
only viable option is to join the ongoing
conversation.
;� Be interesting, noteworthy, exceptional
and visible or you will become
irrelevant.
;� If it is not worth talking about, it’s not
worth doing. Stand out from the crowd.
;� Make the story of our company one
worth talking about to other people.
;� It’s smart to harness “word of mouth”
productively to make business treat
people better. Customers need to be
respected.
;� Honest marketing will always make
more money… be yourself.
“Word of mouth” marketing is about being
honest and respectful to customers and
people. Real people will talk about you when
they like you, your service and the things you
do. “Word of mouth” marketing is far more
powerful than all the advertising in the world.
Happy people grow your business. In the
end, it’s much more fun to go to work each
day at a respected company that is honest,
fun and treats people well. You can make it
happen.
�����������������������������!��
means the following:
;� You have to represent the brand
correctly when you market it to various
clients.
10WATSONLINE / TRUTHONLINE
““WORD OF MOUTH” MARKETING IS ONE OF THE MOST EFFECTIVE WAYS OF PROMOTING OUR BRAND. IT IS ABOUT OUR BOSASA PEOPLE DELIVERING THE MESSAGE OF WHO WE ARE AND WHAT WE DO. ”
WAT005_0213
GAVIN WATSON
;� You don’t need a marketing budget for
“word of mouth” because you represent
and live our Bosasabrand: “service
excellence”.
;� You need creative thinking, passion and
commitment to make it work.
;� “Word of mouth” marketing creates a
multiplied effect for the brand.
Therefore, as team and leaders, we need
to be aware that our actions trigger “word of
mouth” Bosasa marketing and reputation.
Be aware of what you do and what you
say. For our actions speak louder than
words, and our actions lead to the “words
of our clients and customers.” Let us
remain “teams2lead”; “teams2brand” and
“teams2develop” as we give our most loyal
ambassadors, our clients, a good reason to
talk about us.
May you have a blessed week.
11 FEATURES
MAKING MEETINGS WORK
facilitation mode (mediation mode only if
necessary). Again, the end game is to make
decisions, which drive actions that are in
alignment with the desired outcomes – it’s
just not that hard. By simply following the
guidelines below meetings become more
streamlined and productive
�� Create a culture where meetings
are the exception and not the rule.
When meetings are a rare occurrence
the laws of scarcity will apply causing
them to be valued as a highest and
best use activity and not a nuisance.
80% of meetings never need to take
place, so invest your energy in the 20%
that do. If leadership doesn’t adhere to
this standard then it will be impossible
for the rest of the company to do so.
MEETINGS MUST MATTER!
�� Conduct all meetings with a purpose.
Some meetings are strategic and some
are tactical – know the difference and
don’t confuse the two. Remember,
the purpose of a meeting is to create
solutions – not problems, and to
alleviate frustration - not cause it. This
only happens through some form of
value creation, and value is created
by action. Meetings should not be
held to report things, but to do things.
Discussing a problem only adds value
if the discussion leads to solving the
problem. Hoping for an opportunity
is not the same thing as creating
one. Ideating is not innovating. The
bottom line is meetings that don’t drive
action are useless – no exceptions.
MEETINGS MUST EMPOWER!
�� Schedule your meetings in advance
with a full agenda. Creativity and
innovation are stimulated by structure,
��������������*��������}����������
addressing, it is worth planning for
and preparation takes time. A detailed
agenda for a meeting should be
circulated in advance to all attendees
so that they have time to prepare to
make a valuable contribution. Lastly, all
meetings need to have a start time and
Words DR LOUIS SCHOLTZ
Every business/department, whether it has
two employees or 2,500, has meetings as a
regular part of getting things done. Although
employees can communicate with one
another in our organization in many different
ways, (leadership/business meetings) if
they are conducted the right way — can be
�������������������� �����������
These meetings are not only one of the
most important ways for employees to
communicate within our organization, but
they’re also the way that teams get their work
done, in other words teams2do. Although
individual team members work on tasks
outside of meetings, team meetings give
members the opportunity to come together
to determine the team’s goals, its plans for
achieving its goals, and who will do what,
where and when.
Take a close look at what makes meetings
��%� ���������������� ���� ����
contribute to better meetings.
Make meetings matter
We’ve all experienced more than our share
of both good and bad meetings. And we
always ask ourselves what makes some
��������������������������� ���������� �
waste of time? Make no mistake meetings
are absolutely critical. A meeting is a platform
to listen, extract information and gather
intelligence. A meeting chairman’s role is not
to be right and to try and convince attendees
they should be in agreement, but to seek
the right outcome regardless of whether
dissenting opinions exist. Once everyone
in attendance is aligned to the expected
outcome for a meeting, the leader’s role
should quickly transit into observation and
FEATURES
12FEATURES
an end-time. Don’t abuse other people’s
time and expect them to appreciate you
for it. MEETINGS MUST MOTIVATE!
�� �����������#��������������� If the
objectives for the meeting are not
��� �����[�� ����� �� �������������
deliverables your meeting is not worth
having. The purpose of a meeting is to
accomplish something, and you can’t
accomplish something if that something
���� ����������� ������������������
with. Set individual and collective
expectations ahead of the meeting.
Remember, the richness of meetings
can be correlated in direct proportion
to the amount of work done prior to the
meeting. MEETINGS MUST DELIVER!
�� Go into a meeting with the correct
Mindset. Meetings must have
a relaxed, non-intimidating, and
professional atmosphere. If candor and
trust aren’t fostered within a framework
of accountability, no amount of talking
will overcome the tension and animosity
lingering just beneath the surface.
Again, the purpose of a meeting is to
be productive – to actually accomplish
something. Leave the political
correctness at the door. Meetings aren’t
for coddling, and neither should they
resemble a dance contest. Meetings
must challenge, welcoming dissenting
opinions, and encouraging candid
discourse. If people know that they are
valued, respected and won’t be publicly
embarrassed they will come prepared to
deliver. MEETINGS MUST INSPIRE!
�� Invite the right Attendees Too many
people result in an unstructured
meeting. Other than a shareholder’s
meeting, Christmas Party, an
organizational (department, division,
or company wide) gathering, or other
special event, meetings should be
limited to ten or fewer attendees.
Not everyone can or should attend
a meeting, and far too many people
receive invitations to meetings for no
other reason than to appease their
fragile egos. Don’t invite people to a
meeting who have nothing to contribute,
and don’t hold a meeting unless the
key contributors can be in attendance.
If a key person is not able to attend the
meeting, reschedule a time when they
can be in attendance. If you’re coming
to a meeting not prepared to make
a valuable contribution why are you
coming? MEETINGS MUST ACHIEVE!
When you are invited to a meeting which
takes place, it is vital that it is controlled and
managed in order to ensure optimal use of
time. It needs to be co-ordinated and driven
���� ���� ������������}���������� ����
Good leaders conduct meetings in a manner
which is professional and controlled whilst
always keeping on track and in line with the
agenda. If you are invited to a meeting, make
sure you are prepared and ready for it. Going
in unprepared is counterproductive and
unprofessional. Following these few easy
steps are a great way to get results out of
your meetings:
�� $������#�!�%��#������������������
in charge. Someone must be in charge
of the meeting. All meetings should
have a meeting chair who’s responsible
for keeping the meeting on point, on
schedule and achieving the meeting
objectives. Bad meetings are a result of
bad leadership.
�� Always remain focused. Phones
and other possible disruptive devices
need to be turned-off. Nothing can be
accomplished when people are not
giving 100% focused attention to the
issue at hand. If a meeting is important
enough to attend, it should demand the
participant’s full attention.
�� Use the correct Location. Don’t fall
into the trap of going off-site unless
it is absolutely necessary. Off-site
meetings are expensive not only in
terms of the money spent on facilities,
but also in terms of the commute time
to and from the meeting. You should
have the discipline to use your facilities
in an uninterrupted fashion. Make it
known that meetings are not to be
interrupted unless it is an emergency
~ ��<���������=������������������ ��
both urgent and important).
�� Always Assess and Evaluate. The
meeting chair should conduct a critical
post-meeting analyses to determine
what went well, what went wrong, were
the right people in attendance, were the
people prepared, were the deliverables
met, etc. The bottom line is that
companies that have great meetings
have great meetings for a reason. they
work on it!
BOS030_0313
Nkokheli’sIMBIZOIN CONVERSATION WITH
GAVIN WATSON
Bosasa Group CEO Gavin Watson’s
conversations are gaining pace and drawing
participation from the guests. The imbizos
have been tracing Bosasa’s national footprint
starting in Gauteng at the seat of the board.
The next stop was Durban which was
followed by what seems to be the height
of the conversation, Cape Town. By the
time you read this article, Nkokheli’s Imbizo
will have been to Gavin’s home base, Port
Elizabeth in the week before the Easter
Weekend.
In this edition we bring you the highlights of
the Imbizo in Durban and Cape Town.
�� � {����������� �������� ������ ���
at the Westville DCS facility where Themba
Snyman heads operations in the capacity of
Regional Director after the departure of the
incumbent. Guests of the Imbizo came from
the Westville and Watervaal DCS facilities
����������������� �����!��������������
from King Shaka International Airport and
DoJ sites also came in droves albeit per
invitation.
Papa Leshabane, Communications and
HR director had the Imbizo planned to the
smallest detail. He had commissioned MBP
GM and Events Coordinator Allister Esau to
�����������������������������`��� �{��
� ������ ��� ���� %� ��������� ������
The objective of the imbizo was achieved
from the moment Gavin broke bread with the
delegates, long before the formalities began.
Gavin’s presentation was consistent with
the spirit and tone of his blogs. From the
Intellect and Capital video clips played to
�������� ��{�������������������Q������
PowerPoint presentations, the delegates
hanged on to every word. The imbizo,
������������������ �����������������
a lecture but a conversation. So straight
after the presentation did the questions and
comments begin.
Papa chaired the proceedings. He had
personally ensured that every piece
���'������������� ������� ������
proceedings was in place. Whether it was
��� �����}������ ���������������
net, he had everything carried in pairs. He
left nothing to chance even inspecting the
venue, twice, on the night before the Imbizo.
The Board was out in full force, with each
member taking part by way of presenting
some of the slides.
In true director of communications style, he
kept the audience awake and in stitches
with his quips and teases. He reminded the
full bench of directors present they were
uninvited but thanked them for taking the
time to show the board’s unity behind the
CEO, nonetheless.
A comment in which Thabo, a Westville
Administrator said had Gavin Watson started
delivering these inspiring messages to staff
when he started working for Bosasa, he
would have progressed so far ahead. This
13 FEATURES
sentiment seemed to sum up the general
feeling in the Imbizo.
Cape Town drew out of that session the
true nature of an imbizo. An imbizo is never
over until the guests say so, or so they say.
This session progressed for almost 8 hours
with each one of the 60 guests intent on
getting their voices heard. The highlight of
this session was by far the moment where
each one of the directors shared with the
delegates what inspired them. Time stood
still and the moment undoubtedly revealed
a never before seen or heard side of the
Bosasa board of directors. An awe-inspiring
side.
With Horizon and Clanwilliam Youth
Centres staff present, Pollsmoor, Cape
Town International Airport security and DoJ
security, the Cape Town imbizo probably
represented the broadest range of Bosasa
Group divisions. A true conversation
stepped into top gear as Gavin engaged the
delegates one-on-one on matters ranging
from business strategy to everyday bread-
and-butter issues.
Acting Chairman of the board, Joe Gumede
told the Bosasa story in a manner that left
the delegates captivated and aspiring to be
part of Bosasa’s future narrative.
BOS043_0313
If anything, the one thing these imbizos
have achieved has been the ability to
assure employees that Bosasa is indeed the
company of the future.
Delegates have commented about the
Imbizo and we share their comments with
you herein under:
Mornay Johnson, Unit Leader
Horizon Youth Child and Youth Care Centre
Upon receiving my invitation to attend
the Imbizo, I felt honoured to be able to
interact with the Board of Directors, and
more in particular, with Nkokeli himself. This
initiative went a long way in making Bosasa
staff feel a strong sense of belonging and
appreciation, as many of them met him for
����������� ���� ��������������� ����
their concerns, extend thanks and enjoy his
sense of humour.
The relaxing, humoristic, but professional
atmosphere in which this Imbizo was held
made it possible for all present to feel
comfortable and partake in the discussions.
Nkokeli truly has lots to offer us as a group
14FEATURES
e discussions.
s as a group
BOS043_0313
and we will continue to live his vision of
Service Excellence. Thank you for making
time for us.
'#�����(������Regional Director, KZN
I real found Nkokheli’s Imbizo and the
presentation Nkokheli made awesome,
very informative and I also felt that he came
down the level of the people so they could
understand well. I’m grateful for my team
that we were part of history in the making.
Geoffrey Green, Brand Coordinator,
eKayaMedia
I’ve just been in Nkokheli’s Imbizo and I
found his talk very inspirational. A lot of what
Gavin has said is very pertinent to me in both
a professional and personal level. I’ve had to
do a lot of soul searching in my environment.
We have to be agents of change. We have
to help those around us in order to help
ourselves. We need to lead by example and
we need to inspire those around us and be
servant leaders.
15 FEATURES
BOS019_0313
MOBILE KITCHEN UNIT’S
DCS’ appointment of Bosasa Technical to
build Mobile kitchens while they renovated
their facilities in Pretoria, Krugersdorp and
������������� �� ������������������
the Bosasa quality of service and product.
Bosasa remains DCS’s number one choice.
After all, we take pride in being known for
providing outstanding service.
The kitchens have built-in tilt and fry pans,
convection ovens and cap dens which are
primarily self-heated pots. The cold and
dry food storage containers are separately
���������$�������������������������
���� ��� ������ ����������� �� ��Q
conditioner. The preparation area is built
for ease of use and cleaning to remain
hygienically preserved at all times. The
%������� �������������� �����������
running hot water, drainage and electrical
reticulation. The modular structure makes
them ready to set up in just a matter of
hours. Hennie Viljoen and the Bosasa
Technical team have been building, custom
transporting and erecting mobile kitchens
on site for the past eight years. Bosasa did
not only provide the necessary equipment.
It also provided engineers who worked on
the design and building of the facilities.
Technicians and inspectors ensured that the
� ��������������� ���� ������� �����������
“At Bosasa, when we were constructing
these mobile kitchens, we did it with our
client in mind. We realised that DCS will not
settle for second best. We prefabricated the
panels at our technical site where we have
skilled technical personnel and loaded them
in special trucks to DCS facilities,” says
Hennie Viljoen, Bosasa Contract Coordinator.
Hennie goes on to say, “Our containers meet
“Bosasa remains DCS’s number one choice. After all, we take pride in being known for providing outstanding service. ”
Words DINEO MOERANE
the highest ISO standards. Before we set-up,
we ensured that the ground was prepared
and the levels agreed with the requirements
of Health and Environment Department. We
are pleased with the quality of our mobile
kitchens and so is our client.”
Bosasa also offers branding for the modular
facilities. The kitchens must be aesthetically
appealing and presented in a manner that
upholds the Group’s name and brand. With
the successful operation of the mobile
kitchens, Bosasa has proven yet again that
�������'� �����������������
16FEATURES
17 FEATURES
BOS039_0313
18FEATURES
LETTER OF THANKS
BOS033_0313
The largest singular problem realised or
perceived in any Group, company, division
or department is communication which
is a word derived from the Latin word
“communis” meaning “to share”.
THE IMPORTANCE OF SYSTEMS’
Words CORRIE BOTES
Good communication is the life blood of any
Organisation and just as the blood in a body
circulates to provide oxygen and nutrition
to all extremities and organs of the body
to keep them working effectively, so the
effective circulation of data and information
within all areas of organisation assists with
their effective operations.
������������������������������������
to any part of a body results in the disruption
of the effectiveness of the applicable organ or
limb, the none arrival of information or data
to any part of an organisation has the same
result i.e. the disruption of the effectiveness
of the department, division or dompany.
$����������������������� �����������
impact upon organs, limbs and ultimately life,
similarly the lack of effective communication
will negatively impact upon client satisfaction,
legislated, contractual and operational
����� �������� ������ ������� �������
continued growth and prosperity of the
company / group.
There are numerous measures which an
individual can undertake to maintain effective
����������������������� �������%���
exercising and possible medication. this can
include guidance from trained individuals
� ������������������� ���� ���� ����
and addressing of the problem or potential
problem. The larger an individual is the more
attention must be given to the health risk
related to possible poor circulation, the same
analogy can be utilised for a business, the
greater the size of the organisation the larger
the problem of effective communication
becomes.
The Board Members and senior
management of the Bosasa Group
understood and acknowledged this scenario
in 2001, when together with other measures
it introduced a management system derived
from ISO 9001:2000 to assist with the
communication related to security contracts.
As the Group expanded, the escalation of the
management system to incorporate effective
communication within Lindela, Full Facility,
Sondolo IT, Youth Development Centres and
Kgwerano and the Support Services became
a necessity.
The Bosasa Group has continued to
grow, as has the Management System
(ISO 9001:2008) and the risks related to
effective communication have also grown
proportionally, resulting in the necessity
of introducing a new strategy, which is
associated to the introduction of new
technology.
Effective communication is often a result of
the suitability of the selected Communication
media;-
;� E-Mail is prompt and direct, but not to
the numerous personnel who do not
have access.
;� Hard copy can be spread more widely,
but not to the people who have to have
correspondence couriered to them.
;� Verbal communication is practical if you
are a two or three person company,
impractical in an organisation of
two / three hundred individuals and
absolutely impossible and dangerous
should an organisation compliment be
in its thousands.
19 COMPLIANCE
COM002_0313
What should any method of
communication achieve;-
;� Prompt delivery of information.
;� Creation of understanding to produce
change and generate action.
;� Rationalised and meaningful
information.
;� Be easy to understandable.
The effectiveness of a company’s
management system, should ideally be
monitored on a regular scheduled basis
and must be undertaken by the respective
Management against their own unique
objectives (Improvement of circulation).
Similarly the suitability of a company’s
Management System to the unique changing
needs of the organisation or company should
be evaluated and analysed as a minimum
on an annual basis (Should the medication /
exercises be changed).
This lack of communication ultimately will
impact upon the control of services provided
����������� ��������� �����������
Company providing the service.
The most suitable tool to enhance
communication within any organisation
has repeatedly been proven to be the
respected ISO 9001 Management System;
understandably that is why it’s so widely
used throughout the industrialised world.
$����� � ������ ����������� �������
tasked by the Board and Senior Management
to develop, maintain and continually
improve the suitability and effectiveness of
Management Systems within the Group.
'#�������������������)����������������
������������#��*�!�������+�����)#���
developing / revising a Management
system:
;� ��� �����������������������
individual company or division.
;� obtaining the company’s or division’s
latest organogram indicating only
reporting levels and designations.
;� Understanding of the company’s
or division’s culture. (Convening
of Meetings where necessary with
pertinent Company / Divisional Staff to
clarify / resolve requirements).
;� Obtaining the applicable standards,
legislation and contractual requirements
that the company or division needs to
comply with.
;� Aligning the required management
system with best Industry practices.
;� `����������� ��������������������
the company’s or division’s operations.
;� Understanding the integration and
interface with other Companies,
Division’s, Department’s or
designations, to ensure that duplication
is avoided.
;� Deciding on the design route in terms
of SOP’s, COI’s, JD’s, WI’s or Quality
Process Flows.
;� Ensuring that all Record Templates are
referenced in the procedures.
;� Ensuring through the assistance of
the document controller that all record
���� ��� ���� �� �����������������
with a unique number, the correct
Company logo, company name and
revision number.
;� Ensuring that the procedures align with
the stated policy and objectives.
;� Ensuring that procedures take
cognisance of the risks involved.
;� Having regular meetings with the
Group Compliance Coordinator and
the applicable Company’s or division’s
Management to give feedback on the
progress of the design / development of
the Management System.
;� Including where considered
appropriate;- Numbering, underlining,
bullets, etc
;� Using wherever possible; - user friendly
and explicable english throughout any
document.
;� Ensuring that documentation is
grammatically correct.
;� Utilising only English in all forms of
documentation.
;� Referencing as applicable other
interfacing procedures.
;� Standardising documents Arial font with
a font size tolerance between 8 and 10
as far as possible.
;� During any review process, any
recommended changes are to be
included in Red; any sections which are
not understood by any reviewer are to
be changed to blue as an aid memoire
for later consideration / deliberation
sessions.
;� Any agreed changes which necessitate
a formal Revision change are to be
indicated in Bold Italics.
The Bosasa Board of Directors have now
committed to a centralised platform for all
communication, data and information in a
meaningful way.
A suitable and effective management
system for all entities i.e. companies and
support services will be the foundation of this
platform.
Microsoft SharePoint 2013 has been
��������� ������������������'������
platform, watch this space on the
���������������������� ����������
20COMPLIANCE
21
BOSASA YDC PARTNERS WITH GOVERNMENT AGAIN
Bosasa Youth Development Centres in
partnership with the Department of Social
Development and special programmes
Eastern Cape has been seen in action again.
The MEC of Social Development in the
Eastern Cape, Dr Pemmy Mojodina planned
to launch the Human Rights Day to promote
the month of March as a Human Rights
month. This was intended to start a series
of campaigns to create awareness for the
protection of human rights.
The MEC used the opportunity of the
opening of the house of traditional leaders
in Bisho, Eastern Cape as an opportunity to
highlight human rights issues.
All traditional leaders converged to mark
����� ������������������� ���������
traditional leaders and to elect kings and
chiefs.
“THEIR MESSAGES WERE AIMED AT TO RAISE FEARS ABOUT ABUSE AGAINST CHILDREN AND WOMAN.”The MEC prearranged that 120 children from
the early childhood centres converge at the
entrance of the house of traditional leaders
carrying placards. Their messages were
aimed at to raise fears about abuse against
children and woman. The MEC aimed to
present the children’s frustration to traditional
leaders when they entered the house to see
the messages from the little ones.
Words LUXOLO MALINDI
BOS018_0313
This, she hoped, would get the better of them
and they would take the messages to their
communities. After all, whose heartstrings
would not be pulled by little children taking a
stand against abuse?
Bosasa Youth Development Centres came
to the table in the organization of the event
and assisted in dressing the children on
arrival. Bosasa Youth Development Centres
was also tasked with the responsibility of
feeding all the 120 children. The caregivers
who attended the occasion together with the
���� ����������� ����� ���� �� � �����
Bosasa’s superior hospitality.
The MEC Dr Pemmy Majodina received
the children’s petition. She handed it
over to the Premier of the Eastern Cape,
The honourable Noxolo Kiviet. She was
accompanied by the Head of the House
of Traditional Leaders, the Honourable
Ngangomhlaba Matanzima. The MEC of
Sport, Honourable Xoliswa Tom and other
dignitaries also attended this event. The
������ �� ����������$������� ��������
Department including the MEC thanked
Bosasa for always walking the walk with the
Department.
FEATURES
BOSASA EMPOWERS OFFENDER AND BROADER COMMUNITIES
Bosasa continues to head the call for the
empowerment of communities. We never
miss the opportunity to do good, to better and
uplift situations. Watervaal prison is one of
���������� ���������� �����%���������$���
prison is situated on a farm in Utrecht, in the
heart of Kwazulu-Natal. Offenders who work
on the farm, are tasked with the huge role
of producing different agricultural products
which are supplied to Bosasa DCS.
The farm is well resourced and offers
services, ranging from butchery, piggery,
poultry, dairy, vegetables (perishable
products). Their largest supply of vegetables
is cabbage, sweet potatoes, eggplant,
carrots, pumpkin and butternuts. These are
those most used by the kitchens. To make
the production of all these possible, the
Correctional Centre has hectares of land to
plough. They are also equipped with the best
machinery for farming such as tractors and
irrigation features.
“GOOD AGRICULTURAL PRACTICES RESULTED IN THE OPENING A VEGETABLES PLANT ON SITE. HERE BOSASA PLAYS A VITAL ROLE IN ITS FORMATION.”
Words SAM MOLETSANE/ RYNU ROODE
The other interesting point to note at this
Correctional Centre farm is the cost saving
technique used for irrigation. The Centre
makes use of water from UMzinyathi River,
���������� ������ �������� %������� ����
������ ��������������
The Correctional Centre farm supplies us
with the beef carcasses that are delivered
to the kitchen. They are cut in hind and four
quarters which are then cut into small cubes
which makes a palatable stew for offenders
at all units. They also provide us with half
carcasses, which we cut into ‘chops’ of 184g
������������� ������ ���������
Good agricultural practices resulted in the
opening a vegetables plant on site. Here
Bosasa plays a vital role in its formation and
the supply of state of the art technology for
use there.
Vegetables harvested are sent to the
vegetable plant to be cleaned and processed
before being sent to the kitchens. This makes
our work easier because Bosasa staff and
offenders no longer have to work hard at
cleaning vegetables in the kitchen. Bosasa
also installed cameras and computers in all
kitchens to help us with the smooth running
of the operations to the client’s satisfaction.
22FEATURES
DCS002_0313
23 EKAYAMEDIA
OUR NEW LOOK BOSELE –MORE THAN A FACELIFT
!��������� ��� ���������� ��������
edition of Bosele for 2013 looked somewhat
different? Well you are 100% correct, it is!
Our design team began the redesign of the
Bosele in the 3rd quarter of 2012 and we are
proud to say the new layout has received
great feedback, so well done to Mpho, Geoff,
Tebogo and Ella in the design team! You may
also have realized that this Bosele has had
more than just a facelift – it has introduced
a few new elements. These include a
monthly competition known as the “Bosasa
IntelliPuzzle” where once you have worked
out and SMS’ed your answer, you could
be one of 5 lucky winners to each receive
a R1000.00 voucher! Another initiative is a
challenge initiated by Nkokheli and called
‘Intellect & Capital’s Idea Factory’. Here
you could share your ideas on how to save
the company money and win R5000! Apart
from the money, the beauty of this challenge
is that you will have the opportunity to be
noticed by Nkokheli and the Bosasa board
for your personal contribution – now that is
the real prize!
Over and above all these changes, we
have looked to approach Bosasa’s stories
in a whole new way. At Bosele, we used to
get a lead for a story, then follow that lead
up, write the story and then publish it in the
Words JASON STOLTZ
Bosele. While this approach worked for us
in the past, we wanted to try something new.
We wanted to rather make this Bosele a
publication ‘FOR the people BY the people’.
In other words, we want to publish your
contribution!
The idea is to create a section in the Bosele
for each and every division and company
within the group and allow the people
working in those divisions to contribute their
unique stories and content. So instead of
us trying to write your story and not do it the
justice it deserves, we want you to write it
from your perspective and show the rest of
the company what you and your teams are
doing that make this company great. That
way the technical team can see what the
procurement team is doing, the HR team
knows what the eKayaMedia team is up to,
Youth Centre people can see what great
work our facilities people are doing in the
mines, and so on. It will connect the group
and give our people the voice to showcase
their teams and divisions in the way that
they want to. So this sounds exciting? I sure
think so! All you have to do to contribute is
get your stories to us by emailing Bosele@
bosasa.com and we will get the ball rolling.
Remember, your story can be an update on
projects, it can talk about a person, cover an
event, or even welcome a new staff member
to your team – the choice is yours!
Now that you know how you can contribute,
why don’t you give it try.
“WE WANTED TO RATHER MAKE THIS BOSELE A PUBLICATION ‘FOR THE PEOPLE BY THE PEOPLE’. IN OTHER WORDS, WE WANT TO PUBLISH YOUR CONTRIBUTION.”
BOS042_0313JASON STOLTZ
TAKING BOSASA ONLINE, LOUD AND PROUD!
24EKAYAMEDIA
Taking Bosasa Online, Loud and Proud!
New Media, what is that? Many may not
know but at the end of 2011 following
extensive research eKayamedia created
the New Media sub unit, this department
essentially looks after Bosasa’s reputation
in the online environment (Websites, Blogs,
Web 2.0 sites, Video Sites, Social Media
Sites etc.) New Media is also responsible for
outbound communication.
The New Media sub unit has just completed
��������� �� ���������������� �� �������
coaster ride of high’s and low’s the end
result is that all the objectives were met
and the division is well cemented into the
eKayamedia (Design House) team.
Some of the Highlights from 2012
<�������=!������> The following websites
have been upgraded over the last year
- )))���������!���
@� )))���)����Q�������
- www.onit1.com
- www.sondoloit.com
- www.transforminglives.co.za
[�)�<�������> The following websites have
been added to the groups portfolio
- )))������������ (The new
site for Bosasa Security / RMS)
- )))������������ (New
site for Bosasa Full Facilities
Management)
- )))��������������!������\�
(New site dedicated to Mogale
Business Park)
- www.sunworxsolar.com (New
Site for Sunworx, Subsidiary of
Sondolo IT)
Other Achievements
- Custom Youtube Video Channels
were created for primary brands
plus syndication to other sites for
additional exposure
- Bosele Pulse email newsletter
was created and successfully sent
every Wednesday at 12am for over
30 weeks in 2012
- A SMS system was put in place
Words ROBERT WAKELING
to reach over 5000 Bosasa staff for
national announcements
- A Facebook page was created
for Brigadier Bosheilo to
communicate to all the Security
Staff via Facebook mobile
What’s in store for 2013?
2013 is showing no signs of letting up for
the New Media sub unit, the foundations
have been put in place and now is the time
to start to build on this, all the new websites
need to be marketed and further optimized
into the search engines is required, there
are still some additional websites to be
completed, social media platforms need
further development, mountains of visual
content still needs to be loaded across
various platforms.
Added to the above, New Media will be
breaking into the mobile arena this year and
already has its sights on some value adding
APP’s for the group.
Intelligence Platform
The Bosasa Group’sInformation Intelligence Platform
Our new Intranet Portal is coming...
Now ask yourself these questions
“What do I use the current portal for?”“What do I want the new portal to do for me?”
We are inviting YOU, the Business user, to partner with us in designing the new intranet portal.You can do this by sending us answers to the two questions above.
Please email to [email protected] or alternatively call 011 662 6433
25 FEATURES
BOS037_0313
HAPPINESS IS BOSASA FORFRANS MUKWEBO
Frans Mukwebo is an electrician from
Bosasa Technical. He wasn’t always one. He
remembers his youth working long hours as
a waiter for the Carlton Hotel. He grins. “It
was a very busy restaurant indeed but I cut
my teeth on the business world there.”
The Carlton was not only the leading Hotel
in the Province for guests from all over the
globe; it was a pulse, a hub, a meeting place
for the business world. Scurrying between
the tables and chairs occupied by eminent
personalities, Frans had little time to dream
of greener pastures.
But he did. “Every day I would see
technicians carrying tool boxes, arriving to
��� ���� ������[��������������� ��� ���
restore order to their technical world. I so
wanted to be part of it.” Frans yearned for
his own tool box. “I so wanted to work with
my hands, use tools and make a difference.”
Bravely, Frans took a step and applied to
��%� �� �� ������������ ��������� ��������
The management created opportunities
for him to learn. “I wanted to join Bosasa
because I heard what the CEO Gavin
Watson did for his staff. I discovered that this
Company really helped employees achieve
and I wanted to be one of them.” On joining
the Group seven years ago he discovered
two mentors, Louis Minnie and Basie
Baasden who saw his potential and devoted
quality time to growing him as an electrician.
“My mentors are teaching me about Solar
energy and I am learning in leaps and
bounds. Every day I learn something.
Because of their teaching I am now
mentoring Zero. I want him to get the full
���������� � ����� ��*�����=
It all sounds relatively easy till Bosele learns
that Frans has one functional eye. The other
Words DENISE BJORKMAN
eye never developed from childbirth and no
����� ������� ��������� ����������������
in his youth. He has recently upgraded his
spectacles to give him even better vision. As
a disabled electrician he had to learn about
dimensions and depth, things we sighted
people take for granted. And he did it with
responsibility and high energy. “I never feel
bored at work. I love every day. I regret
when it is Friday and the weekend requires
a rest as every day I learn something
challenging.
Life is so interesting at Bosasa. I feel that
every day Louis and Basie go out of their
way to teach me something. They never
patronise me. I know having the ‘papers’
is important, but really I place much more
importance on the invaluable experience
I am given here.” Frans also has eight
children and he smiles assuredly when he
shares “I do not have a problem bringing up
eight children. I believe I am responsible
and I accept responsibility. I plan my use of
my salary carefully so that I can care for my
family properly.”
�� ����� ����������������������������
is hungry to learn and get back to the
workplace. We can learn from Frans’
wisdom, conscious management of his
budget, heightened sense of responsibility
and daily planning. “Bosasa gives me my
energy, a platform to grow and an opportunity
to make a difference. I love my Company.”
So do all of us Frans.
26FEATURES
DCS002_0313
27 PROCUREMENT
HOW DO YOU BECOME AN APPROVED BOSASA VENDOR?
PLAN OF ACTIONFor us to meet our operational objectives and
offer our clients a seamless service delivery,
we are dependent on the consistency and
reliability of our suppliers /service providers
to provide us with quality, cost effective
products/ and service delivery at the right
place and time with minimal risk.Effective
�������������� ���������������������
is very important to us, as they are an
important component of the supply chain. We
pride ourselves with the relationship that we
have built with our vendors over the years
and we constantly monitor their performance
to ensure service excellence with minimal
risk.
How do you get listed on our approved
Vendor list?
;� Rigorous screening tests to establish
capacity & capability
;� References letters and letters of good
standing
;� !�������� ��������
;� Be in possession of a valid tax
��� � ���������� �
;� �""������� �� ������������ �
renowned body e.g South African
National Accreditation System (
SANAS)
;� ������������������������ ������ ����
where applicable
;� Be in possession of a Quality
management system ( e.g ISO
accreditation)
Words DUDU DUBE
PRO002_0213
28HUMAN RESOURCES
BOSASA EMPLOYING FOR THE FUTURE
During 2012 there were some exciting times
for our employees; we advertised a total of
577 vacancies. A total of 126 employees
were promoted.
We received more than 5000 applications for
employment during 2012, some internal and
many more external.
This is a clear indication of how many job
seekers are competing to work for the
Bosasa Group of Companies.
Our aim is to build lifelong relationships with
our employees and make employees feel
they have had an empowering experience
working within the Bosasa Group of
Companies, we aim to unlock their potential
to career advancement for which each one is
responsible.
The Group is growing and you need to grow
and become competitive. It is so important
that you take responsibility and develop
yourselves – the competition is going to get a
whole lot tougher going forward.
Words JOHAN ABRIE
“HR004_0213
OUR AIM IS TO BUILD LIFELONG RELATIONSHIPS WITH OUR EMPLOYEES, TO MAKE EMPLOYEES FEEL THEY HAVE HAD AN EMPOWERING EXPERIENCE.”
29
Jesus came to earth,
To show us how to live,
How to put others first,
How to love and how to give.
Then He set about His work,
That God sent Him to do;
He took our punishment on Himself;
He made us clean and new.
He could have saved Himself,
Calling angels from above,
But He chose to pay our price for sin;
He paid it out of love.
Our Lord died on Good Friday,
But the cross did not destroy
His resurrection on Easter morn
That fills our hearts with joy.
Now we know our earthly death,
Like His, is just a rest.
We’ll be forever with Him
In heaven, where life is best.
So we live our lives for Jesus,
Think of Him in all we do.
Thank you Savior; Thank you Lord.
Help us love like you!
N
Th
FEATURE
By Joanna Fuchs
Easter Joy
30BRIG BOSHIELO
BRI003_0313
BRI001_0213
31 INTELLECT AND CAPITAL
BOS044_0313
32INTELLECT AND CAPITAL
33
3234
contact boselePRIVATE BAG 2002
KRUGERSDORP1740
+27(0)11 662 6435
websitewww.bosasagroup.com