th 10-12 july, 2013 Spain & th 7 International Conference on Industrial Engineering and Industrial Management XVII Congreso de Ingeniería de Organización 2013 ICIEOM XIX 2013 www.cio2013.org Asociación para el Desarrollo de la Ingeniería de Organización ABEPRO ASSOCIA ÃO BRASILEIRA DE ENGENHARIA DE PRODUÇÃO Ç INSISOC ENGINEERING CENTRE SOCIAL SYSTEMS Managing Complexity: Challenges for Industrial and Operations Management . Industrial Engineering and Complexity Management Book of Proccedings of the