Boney

CONTENTS PAGE NO

CHAPTER 1

INTRODUCTION 2-4

Objective of study Scope of study Limitation of study

CHAPTER 2

INDUSTRY PROFILE 5-7

Logistics Industry Logistics Field

CHAPTER 3

ORGANISATION PROFILE 8-59

Jet Air Private Limited Corporate Affair and Identity Jet Airways – Subsidiaries

Products Services

Trends Jet Air Cargo 9 Classes of DGR Cargo Services Cargo Acceptance Procedures

CHAPTER 4

SWOT Analysis 60-61

CHAPTER 5

FINDINGS,SUGGESTON AND CONCLUSION 62-64

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CHAPTER - 1

INTRODUCTION

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INTRODUCTION TO THE STUDY

Compared with other means of freight transportation, such as ship, rail, and surface vehicles, air cargo is the newest addition to the freight sector.so Air freight is an important part of the global supply chain.

The air cargo industry plays an important role for the developing world, particularly for countries like India, where it is vital for exports and domestic shipments in the face of poor road conditions. India has emerged as the second fastest growing air cargo market after the Middle East and is expected to grow at a compound annual rate of about seven per cent over the next five years, according to IATA forecast.

The last decade‘s air cargo industry has showed dramatic rates of growth exceeding the airline passenger transport. Reduced costs of air transport and concepts of just-in-time etc. along with increased concerns regarding security of valuable products became a significant factor in the growth of related enterprises and the industry. The significant remaining belly-hold capacity of the airplanes after loading the passenger baggage was utilized for the air cargo transport and related services.Within the categories of major, national and regional airlines are, not only passenger carriers, but cargo carriers as well. While much of the cargo that moves by air is carried in the bellies of passenger jets or in combination aircraft where the main deck is divided into two sections, one for cargo and one for passengers; other aircraft in use by principally all cargo carriers, called freighters, carry nothing but freight. Freighters are, most often, passenger jets that have been stripped of their seats to maximize cargo-carrying capacity. In addition, their decks are reinforced to accommodate heavier loads, and have other cargo-handling features, such as rollers, built into the floors, extra-large doors, and hinged nose and tail sections etc.

OBJECTIVE OF THE STUDY

To find out the agencies opinion about jet air To evaluate the cargo management process of jet air

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To know about the customer satisfaction towards jet air To know about the operations of jet air

SCOPE OF THE STUDY

The study was helpful to understand the cargo management process, its handling and trends

in exporting. Also helpful in getting an insight to the customers response and perception on

the role played by Jetair Pvt. Limited as a service provider in the logistics industry. Each

and every activity of the company is studied carefully with the available data to gain

knowledge about the functions of different departments and their relationship with each

other and the company as a whole.The Study is related with the export and import of air

cargo and to analyze the trends in logistics industry. The study was conducted for a period of

2 months.

LIMITATION OF THE STUDY

The major limitation of the study was the lack of time. The project duration was only 2 months.

Restrictions to reveal highly confidential data (Details of exporters) Security problems Unable to meet higher officials

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CHAPTER - 2

INDUSTRY PROFILE

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LOGISTICS INDUSTRY

The prevalent view is that the term logistics comes from the late 19th century: from French logistique (logermeans to lodge). Others attribute a Greek origin to the word: λόγος, meaning reason or speech; λογιστικός, meaning accountant or responsible for counting.

The Oxford English Dictionary defines logistics as "the branch of military science relating to procuring, maintaining and transporting material, personnel and facilities." However, the New Oxford American Dictionary defines logistics as "the detailed coordination of a complex operation involving many people, facilities, or supplies," and the Oxford Dictionary on-line defines it as "the detailed organization and implementation of a complex operation." As such, logistics is commonly seen as a branch of engineering that creates "people systems" rather than "machine systems”.

Logistics is the management of the flow of things between the point of origin and the point of consumption in order to meet requirements of customers or corporations. The resources managed in logistics can include physical items, such as food, materials, animals, equipment and liquids, as well as abstract items, such as time, information, particles, and energy. The logistics of physical items usually involves the integration of information flow, which ismaterial handling, production, packaging, inventory, transportation,warehousing, and often security.The complexity of logistics can be modeled, analyzed, visualized, and optimized by dedicated simulation software. The minimization of the use of resources is a common motivation in logistics for import and export.

Logistics viewpoints

Inbound logistics:-Inbound logistics is one of the primary processes of logistics, concentrating on purchasing and arranging the inbound movement of materials, parts, and/or finished inventory from suppliers to manufacturing or assembly plants, warehouses, or retail stores.

Outbound logistics:-Outbound logistics is the process related to the storage and movement of the final product and the related information flows from the end of the production line to end user.

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LOGISTICS FIELDS

Given the services performed by logisticians, the main fields of logistics can be broken down as follows:

Procurement logistics

Distribution logistics

After-sales logistics

Disposal logistics

Reverse logistics

Green logistics

Global logistics

Domestics logistics

Concierge Service

RAM logistics

Asset Control Logistics

POS Material Logistics

Emergency Logistics

Production Logistics

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CHAPTER - 3

ORGANISATIONAL PROFILE

JETAIR PRIVATE LIMITED

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Jetair Private Limited is a Private Company incorporated on 19 July 1974 by Naresh Goyal. It is classified as Indian Non-Government Company and is registered at Registrar of Companies, Delhi. Its authorized share capital is Rs. 50,000,000 and its paid up capital is Rs. 29,880,000. Jetair Private Limited's Annual General Meeting (AGM) was last held on 24 September 2014 and as per records from Ministry of Corporate Affairs (MCA), its balance sheet was last filed on 31 March 2014.

Directors of Jetair Private Limited are Surinder Goyal, Naresh Jagdishrai Goyal and Ravichan-dran Narayan.

Jetair Private Limited's Corporate Identification Number is (CIN) U74899DL1974PTC007361 and its registration number is 7361.Its Email address is [email protected] and its registered address is JETAIR HOUSE 13 COMMUNITY CENTER YUSUF SARAI, NEW DELHI - 110049, Delhi INDIA.

COMPANY INFORMATION

Corporate Identification Number:U74899DL1974PTC007361 Company Name:JETAIR PRIVATE LIMITED RoC-Delhi Registration Number:7361 Company Category:Company limited by shares Company Sub Category:Indian Non-Government Company Class of Company:Private Company Authorised Capital (in Rs.):50,000,000 Paid up capital (in Rs.):29,880,000 Date of Incorporation:19 July 1974 Email ID:[email protected] Address 1:JETAIR HOUSE 13 COMMUNITY CENTER Address 2:YUSUF SARAI City:NEW DELHI State:Delhi Country:INDIA PIN:110049 Whether listed or not:Unlisted Date of Last AGM:24 September 2014 Date of Balance sheet:31 March 2014 Company Status (for eFiling):Active

Naresh Goyal – who already owned Jetair (Private) Limited, which provided sales and marketing for foreign airlines in India – set up Jet Airways as a full-service scheduled airline to compete against state-owned Indian Airlines. Indian Airlines had enjoyed a monopoly in

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the domestic market between 1953, when all major Indian air transport providers were nationalised under the Air Corporations Act (1953), and January 1994, when the Air Corporations Act was repealed, following which Jet Airways received scheduled airline status.

Jet Airways is a major Indian airline based in Mumbai. It is the second largest airline in India, both in terms of market share and passengers carried, after IndiGo. It operates over 300 flights daily to 74 destinations worldwide. Its main hub is Mumbai, with secondary hubs at Delhi, Kolkata, Chennai, Bengaluru

Jet Airways was incorporated as an air taxi operator on 1 April 1992. It started commercial operations on 5 May 1993 with a fleet of four leased Boeing 737-300 aircraft from Malaysia Airlines. In January 1994 a change in the law enabled Jet Airways to apply for scheduled airline status, which was granted on 4 January 1995. Naresh Goyal – who already owned Jetair (Private) Limited, which provided sales and marketing for foreign airlines in India – set up Jet Airways as a full-servicescheduled airline to compete against state-owned Indian Airlines. Indian Airlines had enjoyed a monopoly in the domestic market between 1953, when all major Indian air transport providers were nationalised under the Air Corporations Act (1953), and January 1994, when the Air Corporations Act was repealed, following which Jet Airways received scheduled airline status.

Jet began international operations from Chennai to Colombo in March 2004. The company is listed on the Bombay Stock Exchange, but 80% of its stock is controlled by Naresh Goyal (through his ownership of Jet's parent company, Tailwinds). It has 13,177 employees (as at 31 March 2011). In January 2006 Jet Airways announced that it would buy Air Sahara forUS$500 million in an all-cash deal, making it the biggest takeover in Indian aviation history. It would have resulted in the country's largest airline but the deal fell through in June 2006. On 12 April 2007 Jet Airways agreed to buy out Air Sahara for INR14.5 billion (US$340 million). Air Sahara was renamed JetLite, and was marketed between a low-cost carrier and a full service airline. In August 2008 Jet Airways announced its plans to completely integrate JetLite into Jet Airways. In October 2008, Jet Airways laid off 1,900 of its employees, resulting in the largest lay-off in the history of Indian aviation.

However the employees were later asked to return to work; Civil Aviation Minister Praful Patel said that the management reviewed its decision after he analysed the decision with them. Jet Airways and their rival Kingfisher Airlines announced an alliance which primarily includes an agreement on code-sharing on both domestic and international flights, joint fuel management to reduce expenses, common ground handling, joint utilisation of crew and sharing of similar frequent flier programmes. On 8 May 2009 Jet Airways launched its low-cost brand, Jet Konnect. The decision to launch a new brand instead of expanding the JetLite network was taken after considering the regulatory delays involved in transferring aircraft from Jet Airways to JetLite, as the two have different operator codes. The brand was launched on sectors that had 50% or less load factor with the aim of increasing it to 70% and

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above. Jet officials said that the brand would cease to exist once the demand for the regular Jet Airways increases.

CORPORATE AFFAIRS AND IDENTITY

Jet Airways's head office is located in the Siroya Centre in Andheri, Mumbai. Jet Airways's head office was previously located in the S.M. Centre, a rented, unmarked six-storey building in Andheri. In 2008 Robyn Meredith of Forbes stated that the complex was "as shabby as [Jet Airways] CEO Naresh Goyal's home is posh" and that the complex was "In need of a fresh coat of paint". The complex was 15 minutes driving time from Chhatrapati Shivaji International Airport. In 2013, it was announced that Etihad Airways would buy a 24% stake in the airline through preferential allotment of shares.

SUBSIDIARIES

JetLite

JetLite was a wholly owned subsidiary of Jet Airways. It was established as Sahara Airlines on 20 September 1991 and began operations on 3 December 1993 with two Boeing 737-200 aircraft. Initially services were primarily concentrated in the northern sectors of India, keeping Delhi as its base, and then operations were extended to cover all the country. Sahara Airlines was rebranded as Air Sahara on 2 October 2000. On 12 April 2007 Jet Airways took over Air Sahara and on 16 April 2007 Air Sahara was renamed as JetLite. JetLite operated a fleet of mixed owned–leased Boeing 737 Next Generation aircraft and Bombardier CRJ-200ER. JetLite ceased operations on 25 March 2012 after merger with Jet Konnect. The Bombardier jets were phased out but the Boeings remained in service and operated for JetKonnect. JetLite offered a buy on board service called JetCafé, offering food for purchase.

Jetconnect

JetKonnect, formerly Jet Airways Konnect, the low-cost brand of Jet Airways, was launched on 8 May 2009. It operated a fleet of Boeing 737 Next Generation aircraft. The rationale for launching Jet Konnect was to close down loss-making routes and divert the planes to more profitable routes with higher passenger load factors. Jet already ran a low-cost airline named JetLite. According to Jet Airways, the decision to launch a low-cost brand instead of expanding the existing JetLite was taken to avoid the regulatory delays associated with moving excess aircraft and assets from Jet Airways to JetLite, which have separate operating codes. Jet Konnect offers a no frills flight where meals and other refreshments have to be purchased on board. To identify if the flight is a full service or Konnect the flight numbers for Konnect are in the series 9W 2000-2999. Jet Airways merged the JetLite brand into Jet Konnect on 25 March 2012. Jet Airways offered eight business class seats in Konnect to cash in on Kingfisher Airlines' woes. In December 2012, Jet Airways placed an order for 5 ATR 72-600 aircraft to "enhance regional connectivity." The first aircraft was delivered the same month, leased from GECAS and was operated for JetKonnect.

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Jet Airways announced on 11 August 2014 that it would phase out Jet Konnect by the end of the year as part of plans to reposition itself as a uniform full-service operator. On 1 December 2014, Jet Konnect was fully merged with Jet Airways with complementary meal services to take on the competition from the new airline Vistara which was then to start it operations.

Following table shows the operations of Jet Airways for four consecutive years.

2010 2011 2012 2013 2014

Revenue (INR lakhs) 1,046,964 1,273,677 1,481,591 1,685,259 1,730,189

Profits (INR lakhs) −46,764 969 −123,610 −48,550 −366,785

Departures 131,108 146,876 175,646 169,254 173,723

Number of 12.0 19.0 22.1 20.7 20.5

passengers (m)

Load Factor (%) 77.4 78.6 79.3 78.8 78.2

Number of aircraft 86 97 102 95 101

Jet Airways serves 47 domestic destinations and 22 international destinations, a total of 69[47] in 19 countries across Asia, Europe and North America. Short-haul destinations are served using Boeing 737 Next Generation. ATR 72-500s are used only on domestic regional routes, while long-haul routes are served using its Airbus A330-200, Airbus A330-300 and Boeing 777-300ER aircraft. London, England was the airline's first long-haul destination and was launched in 2005. Since 2007 Jet Airways has had a scissors hub at Brussels Airport in Belgium for onward trans-atlantic connections to Canada and the United States.

The recession forced Jet Airways to discontinue the following routes: Ahmedabad–London, Birmingham-Brussels, Amritsar–London, Bangalore–Brussels, Mumbai–Shanghai–San Francisco and Brussels-New York JFK. It also had to put an indefinite delay on its expansion plans. Jet Airways was forced to lease out seven of its ten Boeing 777-300ERs to survive the financial crunch. Due to the recession all flights to North America were operated on an Airbus A330 replacing the Boeing 777-300ERs. It also had to sell a brand-new, yet-to-be-delivered Boeing 777-300ER in 2009 and had to defer all new aircraft deliveries by at least two years. The airline planned to restore the Mumbai-Shanghai route by the end of 2011 but never went through with it. As the economic crisis in the eurozone countries worsened, Jet also closed the Delhi-Milan route. Jet Airways relaunched service to New York's JFK International Airport and San Francisco via Abu Dhabi on May 1, 2014, and November 18, 2014, respectively, using its joint venture relationship with Etihad Airways.

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PRODUCTS

At Jet Airways we always endeavor to make your travel comfortable, convenient and seamless. From our on ground to in-flight services we constantly strive to innovate and upgrade our services. As India's best airline, we have always come up with many firsts by offering new services and have set standards in Indian Aviation. Find out all you would want to know about our Product and Services.

1. On Ground Services :-

At Jet Airways, service on the ground is as important as service in the air. Whether it is the process of booking your ticket or checking in for your flight, Jet Airways ensures that your every need on the ground is met.

(a). Check- in Options: multiple check-in options. Visit this section for detailed information.

(b). Airport Lounges: If you are a Jet Privilege Silver, Gold or Platinum card member or a Club Première passenger, you can relax and enjoy complimentary snacks and beverages in our plush airport lounges.

(c). Coach Services: Airport Authority of India (A.A.I.) operates shuttle coaches for transit passengers from domestic to international airport and vice-versa at Mumbai and Delhi airports.

2. In-flight Services :-

Jet Airways continually endeavors to better our services, both on the ground and in the air. From our crew, whose priority is your comfort to the safety standards enforced to ensure that you are free of worry are just the basic things that we pay close attention to.

Our in-flight meals are designed keeping in mind the varied customers we cater to. Jet Kids is one more instance of how important we think it is to put a smile on the faces of our younger passengers. It is because of this kind of excellence of service that we are today, one of the few airlines in the world to receive an ISO: 9001 certification. Our aim is your complete flying comfort.

(a). Class of Service: Jet Airways operates three classes of service - First Class, Première and Economy. Read more on the facilities that we have to offer for each class.

(b). Convenience & Safety: Jet Airways provides you with service that caters to a more convenient and safer journey.

(c). Cuisines: Your meal selection is just as important as the other details you give us when booking your flight.

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(d). Entertainment: We know how your favorite movies, music and sports can make time fly. And drive stress away. Introducing Jet Screen for non-stop entertainment on board.(e). Magazine: Now read your favorite magazine at a click of a button.

3. Special Services :

Jet Airways understands that some of our passengers have special needs. It is our constant effort to meet these needs to the best of our ability. This section will give you a glimpse into some of the special requirements that we cater to so that all of our passengers can travel in comfort.

(a). Infant and Child Care: Special attention is always given to our younger patrons of Jet Airways.

(b). Wheel Chair Assistance: Handicapped and infirm passengers can also look forward for a comfortable, safe and hastle free journey.

(c). Expectant Mothers: Expectant Mothers till 36 weeks of pregnancy can be permitted to fly on Jet Airways flights.

(d). Unaccompanied Minors: Parents / guardians can be rest assured regarding our ability to look after your children whilst traveling with us.

(e). Medical Emergencies: Visit this section for detailed information on medical care and emergencies.

(f). Traveling with Animals: Carriage of animals are permitted only on our Boeing 737 aircraft.

(g). Carriage of Stretcher: We now accept stretchers on all domestic flights operated by our Boeing aircrafts.

5. Jet Kids :

When you fly Jet Airways with your family, we promise that your kids will have a great time. There is assistance if and when you need it.

6. JetMail - Newsletter :

Get Updates on the latest offerings from Jet Airways and its partners. Be the first to know about Jet Airways' latest flight and fare news update. Get the best offers from Jet Airways and its partners. Jet Mail is our periodic newsletter which keeps you updated with all the latest at Jet Airways and its partner promotion. Subscribing to newsletter will automatically enroll you to Jet Privilege, our frequent flyer program.

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SERVICES:

1. Cabin classes

With the arrival of its new Boeing 777-300ER and Airbus A330-200 aircraft, Jet Airways has introduced a new cabin with upgraded seats in all classes. The Boeing 777-300ER aircraft has three classes of service: First, Première (Business), and Economy. The Airbus A330-200 aircraft have two classes: Première and Economy. All Airbus A330-200 and Boeing 777-300ER aircraft have this feature. Boeing 737 aircraft are configured differently. Jet Airways has a three-star rated Business and First Class, and is in the top twenty-five business classes reviewed by Skytrax. Economy class has been reviewed as a three-star product by Skytrax.

2. First Class

First class is available on all Boeing 777-300ER aircraft. All seats convert to a fully-flat bed, similar to Singapore Airlines first class seat but smaller. It was the second airline in the world to have private suites (Emirates being the first with its introduction in 2003 on their Airbus A340-500s). All seats in First have a 29-inch widescreen LCD monitor with audio-video on-demand systems (AVOD), in seat power supply, and USB ports etc. Jet Airways is the first Indian airline to offer fully-enclosed suites on its aircraft; each suite has a closable door, making for a private compartment. Skytrax consumer airline reviewers recently rated Jet Airways First Class as being 44th best in the world.

3. Premiere

Première (Business Class) on the Airbus A330-200 and Boeing 777-300ER international fleet has a fully-flat bed with AVOD entertainment. Seats are configured in a herringbone pattern (1-2-1 on the Boeing 777-300ER, and 1-1-1 on the Airbus A330-200), with each seat offering direct access to the aisle. Première seats on the A330-200s leased from ILFC are configured differently in a 2-2-2 non-herringbone pattern. Each Première Seat has a 15.4-inch flat screen LCD TV with AVOD. USB ports and in-seat laptop power are provided.On the short-haul/domestic Boeing 737-700/800, all new aircraft are equipped with AVOD. All seats are standard recliner business-class seats with a few newer aircraft with electronic recline and massager.

4. Economy Class

Economy class on Jet's Airbus A330-200, Boeing 737-700/800 and Boeing 777-300ER aircraft has 32-inch seat pitch. Seats on the Boeing 777-300ER/Airbus A330-200 have a "hammock-style" net footrest. The cabin is configured in 3-3-3 abreast on the Boeing 777-300ER, 2-4-2 on the Airbus A330-200, and 3-3 in the Boeing 737. Each Economy seat on the 777-300ER/A330-200 has a 10.6-inch touch screen LCD TV with AVOD.Some recently acquired Boeing 737-700/800 aircraft also feature Personal LCD screens with AVOD.

All three classes feature Mood lighting on the Airbus A330-200 and Boeing 777-300ER, with light schemes corresponding to the time of day and flight position.

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5. In-Flight Entertainment

Jet Airways' Panasonic EFX IFE system on-board the Boeing 737-700/800 and Panasonic eX2 IFE system on-board the Airbus A330-200/Boeing 777-300ER, called "Jet Screen", offers audio video on-demand programming (passengers can start, stop, rewind, and fast-forward as desired). It has over 100 movies, 80 TV programmes, 11 audio channels and a CD library of 130 titles. The system operates via individual touch screen monitors at each seat, and is available in all classes.

6.Airport Lounges

Jet Airways Lounges are offered to First and Première Class passengers, along with JetPrivilege Platinum, Gold or Silver card members. The international lounge at Brussels has showers, business centre, entertainment facilities and children's play areas.

Brand ownership

Jet Airways does not own its brand. The brand is owned by Jet air Enterprises Ltd., a separate company substantially owned by Naresh Goyal, which licenses the brand to the airline in return for an annual payment. This arrangement is very similar to the terms governing the use of the "easy" brand by the easy Jet Airline Company Limited (the name under which easy Jet has been incorporated). Under the aforesaid arrangement, Sir Stelios Haji-Ioannou, the founder and largest individual shareholder of easy Jet Airline Co. Ltd. has sole ownership of the "easy" brand and licenses it to that airline for a specified payment. This kind of arrangement is of vitalimportance should the concerned airlines become the subject of a hostile takeover bid because the bidders will not automatically acquire ownership of their takeover target's brand and without access to the brand the takeover target will be less valuable.

Company Perspectives:

Jet Airways will be the most preferred domestic airline in India. It will be the automatic first choice carrier for the travelling public and set standards, which other competing airlines will seek to match.

Jet Airways will achieve this pre-eminent position by offering a high quality of service and reliable, comfortable and efficient operations.

Jet Airways will be an airline which is going to upgrade the concept of domestic airline travel--be a world class domestic airline.

Jet Airways will achieve these objectives whilst simultaneously ensuring consistent profitability, achieving healthy, long-term returns for the investors and providing its employees with an environment for excellence and growth.

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Awards and achievements

Best First Class — Service in the World award at Business Traveller's 20th annual 'Best in Business Travel' awards

Best Business Class & Best Economy Class at the Business Traveller Awards Best Programme of the Year by Freddie Awards 2007 & 2006 Best Elite Level for the second year in a row, at the 21st Annual presentation

ceremony of the Freddie Awards 2008 Best Overall in Entertainment at the Avion Awards 2010 India's Popular Domestic Airline at the SATTE 2006 Awards India's Airline at the World Travel Awards, 2006 Best Technical Despatch Reliability by Beaver 2002 Best Cargo Airline of North Asia by Cargo Airline of the Year Awards Best Domestic Airline award for the 1st consecutive year and the 5th time in the past

two years at the 18th TTG (Travel Trade Gazette) Travel Awards 2007 India's Most Respected Company in the Travel and Food Sector by Businessworld

2003 Best Long Haul Carrier ex-Brussels award at the Tm Travel Awards 2009. Best Eastbound Airline from India and Best domestic Airline in India awards at the

Abacus Tafi Awards 2009. Business Traveller's Best Indian Airline Award in London.

bacus Tafi Awards 2009. Business Traveller's Best Indian Airline Award in London.

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TRENDS

The key trends for Jet Airways and all its subsidiaries over recent years are shown below (as at year ending 31 March):

2010 2011 2012 2013 2014

Revenue ( : INR₹ lakhs) 1,046,964 1,273,677 1,481,591 1,685,259 1,730,189

Profits ( : INR₹ lakhs) −46,764 969 −123,610 −48,550 −366,785

Departures 131,108 146,876 175,646 169,254 173,723

Number of passengers (m) 12.0 19.0 22.1 20.7 20.5

Load Factor (%) 77.4 78.6 79.3 78.8 78.2

Number of aircraft (at year end)

86[nb 2] 97 102 95 101

Notes/sources [42] [43] [44] [45] [46]

1. Jump up^ 1 lacs = 100,0002. Jump up^ Average fleet at year

DESTINATIONS

Jet Airways serves 47 domestic destinations and 22 international destinations, a total of 69[47] in 19 countries across Asia, Europe and North America. Short-haul destinations are served using Boeing 737 Next Generation. ATR 72-500s are used only on domestic regional routes, while long-haul routes are served using its Airbus A330-200, Airbus A330-300 and Boeing 777-300ER aircraft. London, England was the airline's first long-haul destination and was launched in 2005. Since 2007 Jet Airways has had a scissors hub atBrussels Airport in Belgium for onward trans- atlantic connections to Canada and the United States.

The recession forced Jet Airways to discontinue the following routes: Ahmedabad–London, Birmingham-Brussels,Amritsar–London,Bangalore–Brussels,Mumbai–Shanghai–San Francisco and Brussels-New York JFK.[48] It also had to put an indefinite delay on its

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expansion plans. Jet Airways was forced to lease out seven of its ten Boeing 777-300ERs to survive the financial crunch. Due to the recession all flights to North America were operated on an Airbus A330 replacing the Boeing 777-300ERs. It also had to sell a brand-new, yet-to-be-delivered Boeing 777-300ER in 2009 and had to defer all new aircraft deliveries by at least two years. The airline planned to restore theMumbai-Shanghairoute by the end of 2011 but never went through with it.[49] As the economic crisis in the eurozone countries worsened, Jet also closed the Delhi-Milanroute.[50] Jet Airways relaunched service to New York's JFK International Airport and San Francisco via Abu Dhabi on May 1, 2014, and November 18, 2014, respectively, using its joint venture relationship with Etihad Airways

Also, Jet Airways will introduce the Mumbai-Paris route using the Airbus A330 aircraft from Mid May 2014 - a mid-day departure from Mumbai to reach evening in Paris CDG and Leaving CDG Paris in night arriving next morning in Mumbai similar to Air India's schedule on Delhi-Paris route.

Codeshare agreements

Jet Airways has codeshare agreements with the following airlines (as of April 2015)

Air Lingus Air Berlin Air Canada Air France Air Seychelles All Nippon Airways Alitalia Bangkok Airways Brussels Airlines Emirates Etihad Airways Garuda Indonesia Kenya Airways KLM Korean Air Malaysia Airlines Qantas South African Airways United Airlines Vietnam Airlines Virgin Atlantic

Jet Airways also has a codesharing agreement with Thalys European rail service.

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Effective 1 February 2014, the U.S. Federal Aviation Administration lowered India's aviation safety rating to a Category 2. As a result of the FAA action, all U.S.-based airlines are required to suspend all codeshare cooperation with any India-based airlines. This FAA decision is country specific for India, not airline specific.

On April 13, 2015, The FAA announced its revised safety rankings in which India was promoted to Grade A countries with respect to aviation.

JETAIR CARGO

Air cargo is any property carried or to be carried in an aircraft. Air cargo comprises air freight, air express and airmail. The rapid growth of international trade has created a global village where air transport assumes great importance in the transportation of goods. This is especially true of high yield items and perishable goods. It also helps reduce high inventory-carrying cost. Cargo emerged as a solid pillar of the industry in 1990s. The catalysts for the renewed growth in the sector were the express parcel carriers, typified by FedEx, DHL, TNT and UPS, and changes in practices in the manufacturing sector. In 1992, FedEx sent software on computer disks to thousands of customers, allowing them to track shipments from their own workstations. The rise of internet during in the years that followed contributed to increase the reliability and accessibility to the air cargo industry. Most airlines now offer to their customers, real-time flight status and the booking and tracking options. In addition, the industry is adopting electronic procedures, such as the electronic air waybill, to reduce the amount of paper documentation accompanying each shipment and increasing the security and safety of the transportation. Industry estimation says that 15-20 tonnes of air cargo are worth 30-40 economy passenger seats, when both are on passenger planes. Air cargo transports goods worth in excess of $6.8 trillion on an annual basis. This is approximately 35% of world trade by value. The sector itself generates nearly $70 billion every year and is an important component of the aviation industry which collectively supports 57 million jobs worldwide.

International freight volumes are set to grow at a compound annual growth rate of 4.1% over the next five years, with emerging economies set to become the fastest growing markets. The fastest growing international routes will be between the Middle East and Asia (6.2%), and within the Middle East (4.6%), according to the five-year forecast from the International Air Transport Association (IATA). Africa and the Middle East, meanwhile, will become the fastest growing compound annual growth rate (CAGR) regions, with increases forecast at 4.4% and 4.7% respectively by 2018. But this positive picture for air freight is overshadowed by risks to the economic outlook. Trade protectionism remains a constant danger. Geopolitical concerns, volatility of oil prices and competition from rail and sea could also affect this forecast. The air cargo industry cannot afford to be complacent. The air cargo industry will aim to cut average transit times by up to 48 hours by 2020, supported by initiatives such as the e-Freight project, which will render air cargo shipments paperless. Air

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freight is an essential component in aviation‘s success. As Des Vertannes, IATA Global Head of Cargo puts it: ―Even a volume gain of 0.5% against maritime freight would make an enormous difference to the long-term sustainability of air cargo. The sector is worth $66 billion in revenue to the airlines.‖ That figure represents about 11% of global airline revenue but cargo can be considerably more important to individual airlines.

Types of cargo

CARGO: The term cargo is equilent to the term "goods" carried in an aircraftother than mail and baggage(including personal effects accompanying passengers).

There are different forms of cargo -

1.Perishable cargo.

2.Valuable cargo.

3.Bonded cargo.

4.Diplomatic mail.

5.Live animals.

6.Unaccompanied baggage.

7.Couriers.

1.PERISHABLES

Perishable goods (such as fruits, flowers and vegetables) were among the first commodities carried by air. This kind of items deteriorates with time or exposition to adverse temperature and humidity.With years of operating experience, airlines have developed effective handling techniques for chilled and frozen products, providing shippers with optimum, cost-efficient packaging methods.

Perishable Cargo Regulations (PCR)

The Perishable Cargo Regulations manual is an essential reference guide for all parties involved in the packaging and handling of temperature sensitive products. The expertise of major airlines and the scientific data supplied by research institutions was essential to develop this manual, endorsed by the IATA Live Animals and Perishables Board (LAPB).

2.VALUABLE CARGO (VAL)

Valuable cargo means a consignment which contains one or more of the following articles:

Any article having a declared value of carriage of USD 1000.00 (or equivalent) or more, per gross kilogram; except in the United Kingdom GBP 450.00, or more per gross kilogram;

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Gold bullion (including refined and unrefined gold in ingot form), dore bullion, gold specie and gold in the form of grain, sheet, foil, powder, sponge, wire, rod, tube, circles, mouldings and castings, platinum, platinum metals (Palladium, iridium, ruthenium, osmium and rhodium) and platinum alloys in the form of grain, sponge, bar, ingot, sheet, rod, wire, gauze, tube and strip (but excluding those radioactive isotopes of the above metals and alloys which are subject to restricted articles labelling requirements);

Legal banknotes, traveller's cheques, securities, shares, share coupons and stamps (excluding mint stamps from United Kingdom) and ready for use bank cards and/or credit cards;

Diamonds, (including diamonds for industrial use), rubies, emeralds, sapphires, opals and real pearls (including cultured pearls);

Jewellery consisting of diamonds, emeralds, sapphires, opals and real pearls (included cultured pearls);

Jewellery and watches made of silver and/or gold and/or platinum;

Articles made of gold and/or platinum, other than gold and/or platinum plated.

3.DANGEROUS GOODS (DGR)

Articles or substances which are capable of posing a risk to health, safety, property or the environment and which are shown in the list of dangerous goods in the Technical Instructions or which are classified according to those Instructions are called as Dangerous Goods.

Pegasus Airlines policy for the carriage of dangerous goods is based on the current IATA Dangerous Goods Regulations.

THE 9 CLASSES OF DANGEROUS GOODS

‘Dangerous goods’ are materials or items with hazardous properties which, if not properly controlled, present a potential hazard to human health and safety, infrastructure and/ or their means of transport.The transportation of dangerous goods is controlled and governed by a variety of different regulatory regimes, operating at both the national and international levels. Prominent regulatory frameworks for the transportation of dangerous goods include the United Nations Recommendations on the Transport of Dangerous Goods, ICAO’s Technical Instructions, IATA’s Dangerous Goods Regulations and the IMO’s International Maritime Dangerous Goods Code. Collectively, these regulatory regimes mandate the means by which dangerous goods are to be handled, packaged, labelled and transported.

Regulatory frameworks incorporate comprehensive classification systems of hazards to provide a taxonomy of dangerous goods. Classification of dangerous goods is broken down into nine classes according to the type of danger materials or items present, click on a class to read more details;

Explosives

Gases

Flammable Liquids

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Flammable Solids

Oxidizing Substances

Toxic & Infectious Substances

Radioactive Material

Corrosives

Miscellaneous Dangerous Goods

The multitude of dangerous goods regimes across the world and the complexity of dangerous goods classifications and regulations render compliance a particularly difficult task. However DGI, as a logistics company specialising in dangerous goods, is well placed to deliver tailored solutions to all customer’s dangerous goods needs. DGI is proficient in all nine classes of dangerous goods and provides a range of services including packaging, packing, labelling, freight forwarding and training.

CLASS 1 – EXPLOSIVES

Explosives are materials or items which have the ability to rapidly conflagrate or detonate as a consequence of chemical reaction.

Sub-Divisions

Division 1.1: Substances and articles which have a mass explosion hazard

Division 1.2: Substances and articles which have a projection hazard but not a mass explosion hazard

Division 1.3: Substances and articles which have a fire hazard and either a minor blast hazard or a minor projection hazard or both

Division 1.4: Substances and articles which present no significant hazard; only a small hazard in the event of ignition or initiation during transport with any effects largely confined to the package

Division 1.5: Very insensitive substances which have a mass explosion hazard

Division 1.6: Extremely insensitive articles which do not have a mass explosion hazard

Reason for Regulation

Explosives are capable by chemical reaction of producing gases at temperatures, pressures and speeds as to cause catastrophic damage through force and/or of producing otherwise hazardous amounts of heat, light, sound, gas or smoke.

Commonly Transported Explosives

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Ammunition/cartridges

Fireworks/pyrotechnics

Flares

Blasting caps / detonators

Fuse

Primers

Explosive charges (blasting, demolition etc)

Detonating cord

Air bag inflators

Igniters

Rockets

TNT / TNT compositions

RDX / RDX compositions

PETN / PETN compositions

CLASS 2 – GASES

Gases are defined by dangerous goods regulations as substances which have a vapour pressure of 300 kPa or greater at 50°c or which are completely gaseous at 20°c at standard atmospheric pressure, and items containing these substances. The class encompasses compressed gases, liquefied gases, dissolved gases, refrigerated liquefied gases, mixtures of one or more gases with one or more vapours of substances of other classes, articles charged with a gas and aerosols.

Sub-Divisions

Division 2.1: Flammable gases

Division 2.2: Non-flammable gases

CLASS 3 – FLAMMABLE LIQUIDS

Flammable liquids are defined by dangerous goods regulations as liquids, mixtures of liquids or liquids containing solids in solution or suspension which give off a flammable vapour (have a flash point) at temperatures of not more than 60-65°C, liquids offered for transport at temperatures at or above their flash point or substances transported at elevated temperatures in a liquid state and which give off a flammable vapour at a temperature at or below the maximum transport temperature.

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Sub-Divisions

There are no subdivisions within Class 3, Flammable Liquids.


Flammable liquids are capable of posing serious hazards due to their volatility, combustibility and potential in causing or propagating severe conflagrations.

Commonly Transported Flammable Liquids

Acetone / acetone oils

Adhesives

Paints / lacquers / varnishes

Alcohols

Perfumery products

Gasoline / Petrol

Diesel fuel

Aviation fuel

Liquid bio-fuels

Coal tar / coal tar distillates

Petroleum crude oil

Petroleum distillates

Gas oil

Shale oil

Heating oil

Kerosene

Resins

Tars

Turpentine

Carbamate insecticides

Organochlorine pesticides

Organophosphorus pesticides

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Copper based pesticides

Esters

Ethers

Ethanol

Benzene

Butanols

Dichloropropenes

Diethyl ether

Isobutanols

Isopropyls

Methanol

Octanes

DGI

DGI are proficient in handling flammable liquids, Class 3 Dangerous Goods. DGI have the ability to service all customer requests pertaining to the logistics of flammable liquids; packing, packaging, compliance, freight forwarding and training.

CLASS 4 – FLAMMABLE SOLIDS; SUBSTANCES LIABLE TO SPONTANEOUS COMBUSTION; SUBSTANCES WHICH EMIT FLAMMABLE GASES WHEN IN CONTACT WITH WATER

Flammable solids are materials which, under conditions encountered in transport, are readily combustible or may cause or contribute to fire through friction, self-reactive substances which are liable to undergo a strongly exothermic reaction or solid desensitized explosives. Also included are substances which are liable to spontaneous heating under normal transport conditions, or to heating up in contact with air, and are consequently liable to catch fire and substances which emit flammable gases or become spontaneously flammable when in contact with water.

Sub-Divisions

Division 4.1: Flammable solids

Division 4.2: Substances liable to spontaneous combustion

Division 4.3: Substances which, in contact with water, emit flammable gases


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Flammable solids are capable of posing serious hazards due to their volatility, combustibility and potential in causing or propagating severe conflagrations.

Commonly Transported Flammable Solids; Spontaneous Combustibles; ‘Dangerous When Wet’ Materials

Alkali metals

Metal powders

Aluminium phosphide

Sodium batteries

Sodium cells

Firelighters

Matches

Calcium carbide

Camphor

Carbon

Activated carbon

Celluloid

Cerium

Copra

Seed cake

Oily cotton waste

Desensitized explosives

Oily fabrics

Oily fibres

Ferrocerium

Iron oxide (spent

Iron sponge/direct-reduced iron (spent)

Metaldehyde

Naphthalene

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Nitrocellulose

Phosphorus

Sulphur

DGI

DGI are proficient in handling flammable solids, Class 4 Dangerous Goods. DGI have the ability to service all customer requests pertaining to the logistics of flammable solids; packing, packaging, compliance, freight forwarding and training.

CLASS 5 – OXIDIZING SUBSTANCES; ORGANIC PEROXIDES

Oxidizers are defined by dangerous goods regulations as substances which may cause or contribute to combustion, generally by yielding oxygen as a result of a redox chemical reaction. Organic peroxides are substances which may be considered derivatives of hydrogen peroxide where one or both hydrogen atoms of the chemical structure have been replaced by organic radicals.

Sub-Divisions

Division 5.1: Oxidizing substances

Division 5.1: Organic peroxide


Oxidizers, although not necessarily combustible in themselves, can yield oxygen and in so doing cause or contribute to the combustion of other materials. Organic peroxides are thermally unstable and may exude heat whilst undergoing exothermic autocatalytic decomposition. Additionally, organic peroxides may be liable to explosive decomposition, burn rapidly, be sensitive to impact or friction, react dangerously with other substances or cause damage to eyes.

Commonly Transported Oxidizers; Organic Peroxides

Chemical oxygen generators

Ammonium nitrate fertilizers

Chlorates

Nitrates

Nitrites

Perchlorates

Permanganates

Persulphates

Aluminium nitrate

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Ammonium dichromate

Ammonium nitrate

Ammonium persulphate

Calcium hypochlorite

Calcium nitrate

Calcium peroxide

Hydrogen peroxide

Magnesium peroxide

Lead nitrate

Lithium hypochlorite

Potassium chlorate

Potassium nitrate

Potassium chlorate

Potassium perchlorate

Potassium permanganate

Sodium nitrate

Sodium persulphate

DGI

DGI are proficient in handling oxidising agents and organic peroxides, Class 5 Dangerous Goods. DGI have the ability to service all customer requests pertaining to the logistics of oxidising agents and organic peroxides; packing, packaging, compliance, freight forwarding and training.

CLASS 6 – TOXIC SUBSTANCES; INFECTIOUS SUBSTANCES

Toxic substances are those which are liable either to cause death or serious injury or to harm human health if swallowed, inhaled or by skin contact. Infectious substances are those which are known or can be reasonably expected to contain pathogens. Dangerous goods regulations define pathogens as microorganisms, such as bacteria, viruses, rickettsiae, parasites and fungi, or other agents which can cause disease in humans or animals.

Sub-Divisions

Division 6.1: Toxic substances

Division 6.2: Infectious substances

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Toxic and infectious substances can pose significant risks to human and animal health upon contact.

Commonly Transported Toxic Substances; Infectious Substances

Medical/Biomedical waste

Clinical waste

Biological cultures / samples / specimens

Medical cultures / samples / specimens

Tear gas substances

Motor fuel anti-knock mixture

Dyes

Carbamate pesticides

Alkaloids

Allyls

Acids

Arsenates

Arsenites

Cyanides

Thiols/mercaptans

Cresols

Barium compounds

Arsenics / arsenic compounds

Beryllium/ beryllium compounds

Lead compounds

Mercury compounds

Nicotine / nicotine compounds

Selenium compounds

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Antimony

Ammonium metavanadate

Adiponitrile

Chloroform

Dichloromethane

Hexachlorophene

Phenol

Resorcinol

DGI

DGI are proficient in handling toxic and infectious substances, Class 6 Dangerous Goods. DGI have the ability to service all customer requests pertaining to the logistics of oxidising agents and organic peroxides; packing, packaging, compliance, freight forwarding and training.

CLASS 7 – RADIOACTIVE MATERIAL

Dangerous goods regulations define radioactive material as any material containing radionuclides where both the activity concentration and the total activity exceeds certain pre-defined values. A radionuclide is an atom with an unstable nucleus and which consequently is subject to radioactive decay.

Sub-Divisions

There are no subdivisions within Class 7, Radioactive Material.


Whilst undergoing radioactive decay radionuclides emit ionizing radiation, which presents potentially severe risks to human health.

Commonly Transported Radioactive Material

Radioactive ores

Medical isotopes

Yellowcake

Density gauges

Mixed fission products

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Surface contaminated objects

Caesium radionuclides / isotopes

Iridium radionuclides / isotopes

Americium radionuclides / isotopes

Plutonium radionuclides / isotopes

Radium radionuclides / isotopes

Thorium radionuclides / isotopes

Uranium radionuclides / isotopes

Depleted uranium / depleted uranium products

Uranium hexafluoride

Enriched Uranium

DGI

DGI are proficient in handling radioactive material, Class 7 Dangerous Goods. DGI have the ability to service all customer requests pertaining to the logistics of radioactive material; packing, packaging, compliance, freight forwarding and training.

CLASS 8 – CORROSIVES

Corrosives are substances which by chemical action degrade or disintegrate other materials upon contact.

Sub-Divisions

There are no subdivisions within Class 8, Corrosives.


Corrosives cause severe damage when in contact with living tissue or, in the case of leakage, damage or destroy surrounding materials.

Commonly Transported Corrosives

Acids/acid solutions

Batteries

Battery fluid

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Fuel cell cartridges

Dyes

Fire extinguisher charges

Formaldehyde

Flux

Paints

Alkylphenols

Amines

Polyamines

Sulphides

Polysulphides

Chlorides

Chlorosilanes

Bromine

Cyclohexylamine

Phenol / carbolic acid

Hydrofluoric acid

Hydrochloric acid

Sulfuric acid

Nitric acid

Sludge acid

Hydrogen fluoride

Iodine

Morpholine

DGI

DGI are proficient in handling corrosives, Class 8 Dangerous Goods. DGI have the ability to service all customer requests pertaining to the logistics of corrosives; packing, packaging, compliance, freight forwarding and training.

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CLASS 9 – MISCELLANEOUS DANGEROUS GOODS

Miscellaneous dangerous goods are substances and articles which during transport present a danger or hazard not covered by other classes. This class encompasses, but is not limited to, environmentally hazardous substances, substances that are transported at elevated temperatures, miscellaneous articles and substances, genetically modified organisms and micro-organisms and (depending on the method of transport) magnetized materials and aviation regulated substances.

Sub-Divisions

There are no subdivisions within Class 9, Miscellaneous Dangerous Goods.


Miscellaneous dangerous goods present a wide array of potential hazards to human health and safety, infrastructure and/ or their means of transport.

Commonly Transported Miscellaneous Dangerous Goods

Dry ice / cardice / solid carbon dioxide

Expandable polymeric beads / polystyrene beads

Ammonium nitrate fertilizers

Blue asbestos / crocidolite

Lithium ion batteries

Lithium metal batteries

Battery powered equipment

Battery powered vehicles

Fuel cell engines

Internal combustion engines

Vehicles

Magnetized material

Dangerous goods in apparatus

Dangerous goods in machinery

Genetically modified organisms

Genetically modified micro-organisms

Chemical kits

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First aid kits

Life saving appliances

Air bag modules

Seatbelt pretensioners

Plastics moulding compound

Castor bean plant products

Polychlorinated biphenyls

Polychlorinated terphenyls

Dibromodifluoromethane

Benzaldehyde

DGI

DGI are proficient in handling miscellaneous dangerous goods, Class 9 Dangerous Goods. DGI have the ability to service all customer requests pertaining to the logistics of miscellaneous dangerous goods; packing, packaging, compliance, freight forwarding and training.

‘Dangerous goods’ are materials or items with hazardous properties which, if not properly controlled, present a potential hazard to human health and safety, infrastructure and/ or their means of transport.

4.BONDED CARGO

Bonded cargo is cargo for which duty has not been paid. It is still under customs control and has to be moved to a bonded .warehouse

5.DIPLOMATIC CARGO

A diplomatic bag, also known as a diplomatic pouch, is a container with certain legal protections used for carrying official correspondence or other items between a diplomatic mission and its home government or other diplomatic, consular, or otherwise official entities. The physical concept of a "diplomatic bag" is flexible and therefore can take many forms (e.g., a cardboard box, briefcase, duffel bag, large suitcase, crate or even a shipping container). Additionally, a diplomatic bag usually has some form of lock and/or tamper-evident seal attached to it in order to deter interference by unauthorized third parties. The most important point is that as long as it is externally marked to show its status, the "bag" has diplomatic immunity from search or seizure,as codified in article 27 of the 1961 Vienna Convention on Diplomatic Relations. It may only contain articles intended for official use. It need not be a bag; in fact, no size limit is specified by the convention. It is often escorted by a diplomatic courier, who is similarly immune from arrest and detention.

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6.UN-ACCOMPANIED BAGGAGE

Passengers with excessive check-in baggage (i.e in-addition to the standard baggage allowance) can send their goods as unaccompanied baggage based on the published cargo rate, instead of paying high excess baggage rate at check-in. In certain stations, there will be other additional charges in addition to the unaccompanied baggage rate. No dangerous goods or any liquid are allowed in the unaccompanied baggage.

7.COURIERS

An air travel courier -- sometimes called a casual courier -- is a person who carries shipping documents on international flights for a courier company in exchange for a discounted air ticket. Often the courier must forfeit his baggage allowance

EXPORT CARGO

Export cargo is required to be brought in "ready for carriage condition" with proper packing, Bar - coded labeling, marks & numbers etc. prominently marked on all sides of packages, duly accompanied by a 'Carting Order' from concerned airline, Air Waybill, Shipping Bill, Baggage declaration, for admission of cargo. Terminal Storage & Processing charges are to be paid to the CTO at the Bank/CTO counter in export wing for Non-EDI documents & on-line payment through Web for documents processed through EDI system

IMPORT CARGO

It is received by CTO from Airlines on said-to-contain and said-to- weigh basis as per Import General Manifestation (IGM). "Delivery of the consignment is effected against the Delivery Order from the airline and after Customs 'out of charge' on payment of applicable CTO charges". Import cargo which remains unclaimed beyond 30 days of landing is liable to be disposed off in terms of Section 48 of the Customs Act, 1962. CTO is not associated in examination of contents of packages at any stage. Examination is carried out by Customs in the presence of consignee or their authorized representative(s). The free storage period is 72 Hrs, the date of flight arrival counting as the first day. Shipments that are not cleared within 72 Hrs are subject to demurrage charges as per applicable charges.

BAGGAGE ALLOWANCES

Free Baggage Allowance (FBA) may vary depending on the class of travel (First Class, Première or Economy), flight type (flights within India or international flights), route and your JetPrivilege Tier status.

Please enter the details to view the baggage allowance for your Jet Airways operated flights. Please note that additional baggage allowance is not displayed on your ticket.

In case separate tickets are issued for routes within India with international connections, the baggage allowance shown on the domestic ticket will apply to routes within India on Jet Airways flights.

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Cabin Baggage

Cabin baggage allowance may vary depending on the type of aircraft, class of travel (First Class, Première or Economy), domestic or international flights, route and JetPrivilege Tier status.

Flights within India

Aircraft Type Number of pieces allowed

Dimensions of Cabin Baggage Maximum Weight

Aircraft TypeBoeing

Number of pieces allowed1

Dimensions of Cabin Baggage55 cms X 35 cms X 25 cms*

Maximum Weight7 kgs

Aircraft TypeATR Number of pieces allowed1


Maximum Weight7 kgs

* not exceeding 115 linear cms

The Government of India regulations permit only one piece of cabin baggage on board.

Trolley bags with the above specified dimensions will be allowed. An infant carrying basket is allowed per infant traveling within India. JetPrivilege Platinum, Gold members and Premiere guests will be entitled to cabin

baggage allowance of 10kgs + 1 laptop across all Jet Airways flights within India.

Guests travelling on flights originating from Jammu, Srinagar and Leh stations will not be allowed to carry any cabin baggage.

International Flights

Cabin Number of pieces allowed Dimensions of Cabin Baggage Maximum Weight

CabinFirst Class Number of pieces allowed1 piece + 1 laptop


Maximum Weight10 kgs

CabinPremière Number of pieces allowed1 piece + 1 laptop


Maximum Weight10 kgs

CabinEconomy Class

Number of pieces allowed1 piece


Maximum Weight7 kgs

* not exceeding 115 linear cms

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Trolley bags with the above specified dimensions will be allowed. In addition to the above one foldable garment bag or a lap top bag will be permitted.

These would be considered as cabin baggage provided they measure up to a size of 126 linear cms.

One fully collapsible stroller or an infant carrying basket is allowed per infant travelling on our international routes.

Cabin Baggage Acceptance Criteria

Contours are available at all airports to check the dimensions of your cabin baggage. In case your cabin baggage exceeds the specifications, you will be requested to check-in your bag. Hand baggage is accepted in the cabin subject to availability of space in the overhead bin. Restricted stowage space is also available under the seat in front of you. In case there is no space available in the aircraft to stow hand baggage, we will need to remove and load the same in the baggage hold as per safety regulations.

Additional items which are allowed in the cabin

In addition to the free cabin baggage allowance, the following articles, may be carried inside the aircraft (subject to security regulations):

An overcoat wrap or blanket An umbrella or walking stick A lady's handbag, pocketbook or purse Reading material for the flight A small camera and/or a pair of binoculars Infant's carrying basket Infant food for consumption on the flight A fully collapsible invalid's wheelchair and/or a pair of crutches and / or braces or other

prosthetic device for the guest's use provided that the guest is dependent upon them.

Regulations for cabin baggage

Gels, alcohol, liquids, creams, lotions, and sharp articles, etc. are not permitted in the cabin baggage.Guests arriving at Delhi and Mumbai from an international flight and transiting to another flight (international or within India) will not be permitted to carry liquids more than 100 ml in their cabin baggage when undergoing security clearance at these airports.

Carriage of Liquids, Aerosols and Gels

Guidelines for carrying liquids and gels in your hand baggage:

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You are required to present liquids and gels separately when passing through the security check.

You can carry a re-sealable transparent plastic bag which should not exceed 1 litre in volume. Only 1 bag will be allowed per guest.

Liquids, gels, pastes, lotions and aerosols are not permitted in containers bigger than 100 ml.

Liquids, aerosols and gels include:

Water, soups, syrups and other drinks Creams, lotions and oils Perfumes

Sprays

Mascara

Gels including hair and shower gels

Contents of pressurised containers, including shaving foam, other foams and deodorants

Pastes including toothpaste Liquid — solid mixtures Any other item of similar consistency

The below mentioned items will be permitted for carriage along with cabin baggage.

Baby food

Medication

Special diet food

Rules for carrying liquids in a hand baggage at EU Airports

The European Union (EU) has adopted new security rules for carrying liquids in hand baggage to ensure the safety of guests on all flights.

Shopping at EU Airports

Buying liquids and gels at any European Union (EU) airport, after passing through the security check or onboard the aircraft, which are packed orsealed and accompanied with a receipt, will be permitted. An unbroken seal is valid for 24 hours.

Shopping at Non-EU Airports

Buying liquids and gels at non-EU airports is not permitted. If you change planes at an EU airport your purchases will be confiscated by the airport security.

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Your purchases can also be confiscated if you buy liquids and gels onboard an aircraft operated by an airline from a non-EU country.

Checked Baggage

Baggage Allowance for guests travelling on migrant visas

Guests travelling from India and holding migrant visas will be permitted to carry a max of 40 kg as Free Baggage Allowance on Jet Airways international flights and on the connecting Jet Airways flights within India.

This will be valid for travel to destinations across our network, where the weight concept is applicable.

The baggage allowance for guests holding a migrant visa can be availed only on the guest’s first outbound journey and not on subsequent trips. This baggage allowance can also be extended to 'dependents' of the migrant i.e. spouse and children who may either accompany the migrant or travel subsequently for their first outbound journey after issuance of the 'said' visa.

Visas eligible for the above mentioned baggage allowances are those issued for immigration purposes. Visas also include those issued to dependants of the primary migrant visa holder who are entitled to immigrant status by virtue of their relationship such as spouse, children, fiancée, etc. Australian Fiancée / Provisional Spouse visas are also eligible.

Free Baggage Allowance for interline journeys originating from India to Australia

The Free Baggage Allowance for interline journeys originating from India to Australia is as follows.

Economy - 30 Kgs

Première - 40 Kgs

Free Baggage Allowance for interline journeys originating from Kuala Lumpur to Jeddah

The Free Baggage Allowance for interline or codeshare journeys originating from Kuala Lumpur to Jeddah for travel in Economy is 35 kgs (inclusive of 5 Litre Zamzam water).

Free Baggage Allowance for interline journeys originating from UK to India

Free Baggage Allowance for interline journeys originating from UK to India via Abu Dhabi is as follows.

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Economy - 30 Kgs

Première - 40 kgs

First Class - 50 kgs

Excess Baggage Charge: If a passenger checks in more than 2 pieces, excess baggage charges will apply per additional piece(s), provided the total weight does not exceed the weight allowed by cabin. If the total weight exceeds the allowable weight, guests shall be charged for the additional piece as well as for the additional weight.

Example:If guest carries 1 additional piece in Economy cabin i.e. 3 pieces weighing 30 kgs in total, the applicable excess baggage charge is USD 27. If guest carries 1 additional piece and additional weight in Economy cabin i.e. 3 pieces weighing 33 kgs in total, the applicable excess baggage charge is USD 54 (USD 27 for the additional piece and USD 27 for the additional weight.) If guest carries 1 additional piece and additional weight in Economy cabin i.e. 3 pieces weighing 37 kgs in total, the applicable excess baggage charge is USD 81 (USD 27 for the additional piece, USD 27 for the 1st block for 5 kgs and USD 27 for the 2nd block of 5 kgs.)

Special Baggage

Oversize charges

Any single item, which exceeds 158 cms in total dimensions is subject to an oversize charge of USD 150 per bag or piece This fee is applicable for international journeys (except flights from London) under both weight and piece concept.Sporting equipments are exempted from oversize charges. Standard excess baggage charges will apply to sporting equipments exceeding free baggage allowance.

Example:

Free Baggage Allowance: 15 Kgs

Guest carrying 1 bag weighing 5 kgs + 1 golf kit (exceeding 158 cms) weighing 10 kgs

No excess baggage charge will apply.

Scenario 2

Free Baggage Allowance: 15 Kgs

Guest carrying 1 bag weighing 10 kgs + 1 golf kit (exceeding 158 cms) weighing 10 kgs

Excess baggage fee for 5 kgs at the applicable rate will be levied.

Musical Instruments

A guest can carry fragile or delicate items such as musical instruments, electronic equipments, paintings and diplomatic mail in the cabin by blocking an extra seat beside

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himself or herself. The weight of the musical instrument on the extra seat should not exceed 75 kgs and must be of a size and shape such that it can be secured with the seat belt or extension belt. JetPrivilege members will earn JPMiles only for one seat as per class eligibility. JetPrivilege members would not earn JPMiles for the extra seat. Tele Check-in, Web, kiosk and Mobile Check-in will not be permitted for such guests.

Weapons and Ammunitions

Security regulations prohibit the carriage of weapons in the passenger cabin except for those authorized by the Government of India.

Besides actual weapons, certain items that may be misused as weapons or resemble weapons are also prohibited from being carried in the passenger cabin.

Bringing a prohibited item to the Passenger and Cabin Baggage Screening point without authorization is a criminal offence and may result in charges and prosecution. The following list of weapons may be carried in checked-in luggage, provided they are sheathed or securely packed to prevent injury to handlers and screeners:

Knives

Box cutter

Swords

Spears

Martial Arts weapons

Licensed firearms

Carriage of Kirpans in the Passenger Cabin

The 'Kirpan' is an important religious symbol of Sikhism. As per Indian law, guests travelling on flights with point of origin and destination both being within India, on an Indian registered aircraft are permitted to carry a 'Kirpan' in person. The dimensions of the 'Kirpan' must not exceed a total maximum length of 9 inches (22.86 cms.), including the length of

the blade not exceeding 6 inches (15.24 cms.) and the length of the handle not exceeding 3 inches(7.62cms).

Carriage of ‘Kirpan’ shall not be permitted in the cabin of an aircraft on an International flight and the same shall be carried by the guest in his check-in baggage only.

Pet in Hold

Pet animals can be carried on Jet Airways flights as baggage or shipped cargo. Pets such as dogs, cats, household birds, rabbits, canaries are allowed only in the aircraft holds. Live animals should be carried in escape proof containers of proper size with ample ventilation. The container must not be made of chewable material. One guest can check in a maximum of 3 containers.

Charges:

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Weight Concept: The weight of the pet plus the container will be charged, irrespective of the owner's baggage being within the Free Baggage Allowance or not.

Piece Concept: The container inclusive of the pet is considered as an additional piece, irrespective of the number of baggage pieces the guest is carrying. If overweight or oversized, additional excess baggage charges will apply.

Note:

On flights within India, live animals are not carried onboard flights operated by ATR aircraft.

On international flights to the United Kingdom, pets are not permitted as baggage and must be sent as cargo.

Health and vaccination certificates must be in order.

Valuables

As per article of General Conditions of Carriage, guests should not include in checked baggage, any valuable item like money, jewellery, electronic and photographic equipment, precious metal, silverware, negotiable papers, certificates , securities or valuable business documents, passports or any identification documents or samples.

However, a guest may declare a value for checked baggage in excess of the applicable liability limits. Valuation charge is paid at the time of check-in. If such a bag is missing or damaged, the insurance company will settle the declared value provided the guest can prove that the value declared was in fact the actual value of the item.

Valuation Charge

= 1% of guest liability

= 1% (Declared Value - Airline Liability)

= 1% (Declared Value - 450 X Weight of piece in kgs)

Dry Ice

Jet Airways accepts dry ice in cabin and checked in baggage but in limited quantities only. As cabin baggage for domestic and international sectors: Not exceeding 2.5 kg used to refrigerate perishable products. However the restriction per compartment varies and is listed below.

As checked baggage for flights within India:

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B737: Up to 2.5 kgs per guest with a maximum of 20 kgs per compartment. Maximum is 80 kgs.

ATR: Up to 2.5 kgs per guest with a maximum of 20 kgs per compartment. Maximum is 40kgs.

As checked baggage for international flights:

B737: Up to 2.5 kgs per guest with a maximum of 20kgs per compartment. Maximum is 80 kgs.

A330: Up to 2.5 kgs maximum per guest with a maximum of 20kgs.

The maximum limit for bulk hold is 50 kgs.

Carriage of Human Remains

Cremated remains may not be carried as carry-on or checked-in baggage. Should you wish to carry cremated remains, Jet Air cargo team will help with the necessary arrangements.

Note:All guests carrying check-in baggage or items exceeding the specified dimensions of 158 cms will be charged a flat fee of INR 1000 at the airport counter. This fee will be charged in addition to the existing excess baggage fee wherever applicable. This fee is applicable to all guests travelling within India.

Security Regulations

Safety and comfort is of utmost importance to us. In accordance to the security regulations, we advise our guests to follow the points mentioned below

Never accept any packets or items from unknown persons Do not leave your baggage unattended at any time. Unattended baggage may be removed

by the Airport or Security Staff on account of suspicion Always declare carriage of any arms or explosive substances prior to check-in.

Concealment is an offence under the Aircraft Act and Rules Carry only one hand baggage, the dimensions of which should not exceed 115 linear cms Battery cells or dry cells carried in the hand baggage or in any electrical or electronic

items will be removed and the airline will not be in a position to hand over the same at the destination. The same may be carried in the checked-in baggage.

Prohibited Articles

Carriage of dry cell batteries, knives, scissors, sharp instruments, tools, fire arms, ammunition and their toy replicas is prohibited in the passenger cabin.

Valuable Articles

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We recommend carriage of currency, precious metals, jewellery, negotiable instruments, securities, personal identification documents and other items of value as part of your check-in baggage.

Restricted Articles

Medicines and toiletries which are necessary or appropriate for travel , such as hair sprays, perfumes and medicines containing alcohol may be carried in limited quantities. Many of the listed articles can be carried as air cargo provided they are packed in accordance with cargo regulations.

Dangerous Goods

Jet Airways does not carry any kind of dangerous goods onboard its aircraft.Exception: Alcoholic beverages, perfumes and colognes, medicines or toiletries, small gaseous oxygen cylinders required for medical use, small carbon dioxide cylinders worn by the guest for the operation of mechanical limbs will be permitted onboard.

As per security regulations, carriage of the following articles as part of hand baggage is strictly prohibited:

Ammunition

Knives

Scissors

Tools

Toy replicas of guns

Firearms Sharp Instruments

Note: On domestic sectors Jet Airways will charge INR 5,000 per fire arm, air gun and or ammunition (up to 50 rounds) per guest for additional services provided during handling and carriage of fire arm, air gun or ammunition in their registered baggage.

Note: Only one weapon and 50 rounds will be accepted per ATR aircraft and any weapon that exceeds the necessary dimensions (9” inches in width, 30 inches in height and 4 inches in depth) will not be accepted.

On International sectors Jet Airways will charge USD 100 for the additional service provided during handling and carriage of fire arm, air gun or ammunition in their registered baggage.

Following personnel are exempted and will not be charged for the additional service provided they fulfill the below specified conditions:

Serving personnel from Defense forces, Para military forces and the Police if travelling on duty and carrying an official movement order issued by their concerned department authorizing the carriage of weapon and or ammunition for official purpose.

Sportsman traveling to either domestic or international destinations for a competition or representing the country, will be exempted from paying the charge levied for firearms, air gun andor ammunition provided they fulfill the following conditions:

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o Provide and identification document for the travelling sportsman. Evidence of identity can be established by a photo identity card issued by a government agency or the sponsoring club.

o Provide valid license or authorization of fire arms and ammunition.o Bonafide for carriage of arms and ammunition on the basis of a written document

issued by the President or Secretary of the sports club sponsoring him or her for the shooting event.

As per the circular received from the Bureau of Civil Aviation Security guests may be allowed to carry battery cells in the electronic items in the hand baggage or in person.

The following items, which would normally be considered as dangerous goods are accepted from the provisions of the regulations when carried by the guest. These are accepted subject to the quantity being limited:

Dry ice in quantities not exceeding 2 kilograms (5 pounds) per guest and used to pack perishables, can be carried as carry-on baggage only

Alcoholic Beverages - With approval of the carrier(s) Dangerous Articles in Baggage - For safety reasons, dangerous articles, such as those

listed below, must not be carried in guest's baggage Compressed gases - (Deeply refrigerated, flammable, non-flammable and poisonous

gases) such as butane, oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders

Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury

Explosives, ammunition, fireworks and flares. Ammunition including blank cartridges, hand guns, fireworks, and pistol caps

Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition

Radioactive material Briefcases and attaché cases with installed alarm devices Oxidizing materials such as bleaching powder and peroxides Poisons and infectious substances such as insecticides, weed-killers and live virus

materials Small oxygen cylinders for medical use and small carbon dioxide gas cylinders worn by

guest for the operation of mechanical limbs Other dangerous articles such as magnetized materials, offensive or irritating materials

As per the latest amendment to the Civil Aviation Requirement, Section 5, Series X, Part I issued by DGCA, guests onboard all flights are required to follow the prescribed guidelines for the use of mobile phones and Transmitting PED's (Personal Electronic Devices) on ‘Flight Mode’. Prior to departure: Guests will be permitted to use their mobile phones while the aircraft doors are open, unless advised by the Captain. (i.e. during aircraft refueling, aircraft

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Radio Telephony communication; and pre-flight functions like entries in the FMS and GPS navigation system)

Guests will be required to switch off their Mobile phones and other portable electronic devices once the aircraft doors are closed. Flight Mode will not be permitted.

In-flight: Guests will be permitted to use Mobile phones and Transmitting PED’s on Flight or Airplane mode only after the seat belt sign has been switched off.

In case of any interference and for safety reasons, the Cabin Crew in charge may inform the guests to stop using their PEDs. Prior to landing: Guests must switch off all electronic devices like Laptops, transmitting PED’s including mobile phones.

After landing: Guests will be permitted to use mobile phones once the aircraft clears the active runway. However this may not be applicable incase the landing takes place in low visibility conditions.

The Cabin Crew in charge will clearly mention low visibility conditions during the pre-landing announcement.

Carriage of Spare Lithium Ion Batteries

Spare Lithium ion batteries may be carried as checked-in or cabin baggage provided they are installed within and connected to the accompanied device. Carriage of spare Lithium ion batteries without an associated device or disengaged from the associated device will be permitted only as part of cabin baggage. Only Lithium ion batteries of watt-hour (Wh) rating above 100Wh but not exceeding 160Wh, will be permitted.

Spare batteries must be individually protected by ensuring each one is placed in the original retail packaging or by insulating the terminals, e.g. by taping over the exposed terminals and placing each battery in a separate plastic pouch to prevent short circuit.Spare Lithium Ion Batteries will not be permitted as part of checked-in baggage.

General Information

For travel within India, Jet Airways' maximum liability for lost or damaged baggage and lost contents as a result of damage is INR 450 per kilogram.

For international travel, including the domestic portion of the journey, subject to the Warsaw Convention, the liability limit for delay, damage or loss is approximately USD 9.07 per pound (USD 20 per kg) for checked baggage. Where the Montreal Convention applies,

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the liability of the Carrier for the delay, damage or loss to checked baggage is limited to 1,000 Special Drawing Rights (SDR) per guest.

Claims for pilferage, if any, will be settled by establishing actual weight loss or on the basis of estimated weight loss.

Jet Airways assumes no liability for (but not limited to) fragile or perishable items, money, keys, jewellery, electronic and photographic equipment, precious metals, silverware, negotiable papers, securities, or other valuables, business documents, medicines, medical documents, passports and other identification document, or samples, which are included in the guest's checked baggage with or without the knowledge of the Carrier. These articles are best carried in the cabin baggage.

In the course of normal handling your luggage may show evidence of wear and tear. In addition, locks may be damaged by the airport conveyor belt systems. Jet Airways does not compensate for zippers, scruffs, scratches, nicks, dents, missing straps, feet, clips and wheels, exterior tube handles or similar damage attributable to normal wear and tear.

Guests departing from the U.S. should note that TSA (Transport Security Administration) screens every guest's baggage before it is boarded on the airplane. Sometimes the TSA requires to physically inspect the baggage. For this purpose, the TSA has partnered with several companies to develop locks that can be opened by security officers using universal "master" keys so that the locks do not have to be cut.

Guests departing from the United States of America are advised to use TSA approved locks. Details of such locks are available on the TSA website .These locks are available at airports and travel stores in the US. The packaging on the locks indicates whether they are TSA approved or not.

At most airports in India and abroad, security regulations prohibit the hand carriage of liquids and gels over and above 100 ml. Therefore Duty Free liquor and cosmetics of over 100 ml in volume, purchased at International Airports will not be allowed as hand baggage on flights within India. In such cases, guests are required to check-in such items and Jet Airways assumes no responsibility for their damage.

Cargo Service

Jet Air has been in the forefront in the transportation and handling of general and special cargo. You can now send your cargo to New York and India daily. Enjoy the reliability of world-class professionalism and service with the convenience of a daily flight. Make a change for the better with Jet Airways Cargo. Our cargo product ranges from carriage of fresh flowers, household pets, lifesaving drugs, valuables and all other general goods. A special care service for human remains is specially designed for support at times of need. Jet

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Airways ensures the delivery of services with the most amount of care to reach the customers' delight.

Fast track cargo

FAST-TRACK is premium priority product offering an airport-to-airport service on the Jet Airways network within India with preferential access to capacity all endorsed with a money-back guarantee if your cargo does not fly on the booked flight. For those times when you need a guaranteed service the FAST-TRACK service will meet all your customers' cargo needs.

Fast track features

Acceptance criteria - Each Consignment / MAWB will NOT be more than 1000 kgs in Gross weight.

Guaranteed space for your cargo and 100% Flown as Booked (FAB). Fast and time efficient transfer and delivery services. Freight Status Updates (FSU) through Jet Airways online tracking system. Acceptance cut off time departure minus 120 minutes. Retrieval time at destination of 90 minutes at all stations. Clear and simple pricing. Full money back guarantee in case your cargo does not move as booked, subject to terms

and conditions below.

Terms and Conditions

FAST-TRACK is available only on networks within India, connected by Boeing-737 aircraft only. Applicable only on routes within India where B737 aircraft operate and not available for flights to Lucknow and Patna.

No Transshipment cargo - Only point to point service, unavailable for flights to Lucknow and Patna.

Only available on point to point flights. Not available for the transport of dangerous Goods, valuables and live animals. Following commodities cannot be transported under FAST-TRACK : dangerous goods,

valuables, human remains, live animals, perishables and other commodities requiring special handling are currently not permitted under this offer.

Guaranteed space is subject to operational constraints. Jet Air will not be responsible for offloading of cargo due to any 'force majeure' conditions

including but not limited to strikes, labour disputes, third party actions, technical changes that affect operation of flights, acts of God etc. all, which are beyond the control of Jet Airways. The money back guarantee will not be offered in such circumstances, but the cargo will be forwarded on the first available flight.

Jet cargo plus

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Jet Airways introduces a reliable, fast and efficient international cargo delivery service JetCargo Plus is an express, airport-to-airport cargo delivery service that takes care of all your cargo requirements. Our service standards, guaranteed cargo space, expansive international networks, efficient tracking systems and professionally skilled staff ensure that all your shipments are handled with extreme care and delivered with unfailing efficiency. So, when it comes to your cargo needs, you can rely on us to do the business.

Jet Cargo Plus features

Acceptance criteria - all shipments below 300 kgs

Guaranteed space for your cargo and 100% Flown as Booked (FAB)

Fast and time efficient transfer and delivery services

Freight Status Updates (FSU) through Jet Airways online tracking system

Acceptance cut off time departure minus 3 ho

Terms and Conditions

Applicable only for airport to airport transportation ex India. This is applicable only on wide body aircrafts. (Mumbai - Hong Kong, Mumbai - London, Mumbai - Brussels, Mumbai - Newark, Mumbai - Singapore, Delhi - London, Delhi - Hong Kong, Delhi - Brussels, Delhi - Toronto, Chennai - Brussels)

Per piece not to exceed 1.0 Cubic Meters (CBM)

Special commodities including dangerous goods, human remains, valuable cargo and livestock will not be accepted

Freight packed with dry ice will be accepted subject to cut off time of 4 hours prior to departure

Guaranteed uplift does not apply if the offloading is a result of delays or misconnection or offloading arising from late incoming aircraft, mechanical or technical faults

Only pre paid shipments will be accepted

CARGO ACCEPTANCE- PROCEDURES

1. REGULATIONS: Carriage of cargo on air services is governed by the conditions of contract under International and Non-international carriage of cargo (other than baggage and mail) regulations as amended from time to time. The conditions of contract are printed on consignees copy of Air Waybill and are also available in office of Agents offices.

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2.INSTRUCTIONS FOR DISPATCH OF GOODS: Shippers are required to complete and sign the instructions for dispatch of goods which is available at Agents offices and they shall retain such instructions on there files for atleast two years.

3. ADVANCE ARRANGEMENT: The following shipments/commodities may be accepted only with advance arrangements:

a) Shipments of unusual shape and size.

b) Human Remains.

c) Perishables.

d) Valuable Cargo.

e) Live Stock.

f) Dangerous Goods.

g) Shipment of concentrated weight exceeding aircraft floor limitations.

4. PACKING: Shipments are required to be packed so as not injure or damage person or other cargo, properties and to ensure safe carriage with ordinary care in handling.

a) Dangerous Goods are required to be packed in accordance with IATA Dangerous Goods Regulations. The articles must be listed with proper shipping name. The shipper is also required to sign shipper's certification as required under IATA Dangerous Goods Regulations.

b) Shipments containing liquid (wet cargo) are required to be packed in containers strong enough to prevent breakage or damage in transit or caused by pressure or altitude.

5. MARKING: Shippers are required to address legibly and durably the consignee/consignor's name, city, address, contact telephone number(if any) on each shipment . Delete and/or obliterate the old marking from the package.

6. LABELLING: For the carriage of Dangerous Goods, the shipper shall have to attach to each package containing such articles the appropriate label(s) as shown in IATA Dangerous Goods Regulations. Where space permit ,label shall be adjacent to the consignee's address .Remove /or obliterate the old labels.

7. CONTRACT OF CARRIER: Contract of carriage as evidence by Air Waybill automatically is termed once the delivery is affected.

8. CHAPTERS: Shipper may charter commercial capacity of aircraft subject to applicable charter rules, regulations and tariff.

9. CHECK-LIST OF ACCEPTANCE OF CARGO:

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a) Shippers letter of instructions for dispatch of Goods invariably obtained duly filled in.

b) Before acceptance ensures that the packing of Goods is stronger enough to withstand the normal transportation.Also ensure that there is no evidence of any damage/leakage.

c) Ensure that proper marking are given on the packages i.e. consignee /consignors fully postal address including telephone number, if any .All old markings are deleted and/or obliterated.

d) Ensure that necessary labels are affixed to the packages especially with "Dangerous Goods" and live animals shipments. All old labels are removed and/or obliterated.

e) Ensure to mark in bold letters 'TO PAY','DACC', and 'APD' as the case may be on the parcel as well on the Air Waybill.

ACCEPTANCE OF CARGO-GUIDELINES

While accepting cargo for carriage, ensures that:

1) Formal written instructions for dispatch of goods from the shipper or his agent is obtained in the prescribed format 'INSTRUCTIONS FOR DISPATCH OF GOODS'.

2) Packing-content of each consignment must be suitably packed so as to withstand normal handling.

3) Safety of the Aircraft.

4) IATA Regulations where applicable are adhered to.

5) Goods must be properly weighed. An error in the weight shown on documents and packages could affect the safety of the Aircraft.

6) Packages must be measured to accesses whether volumetric weight is applicable or not.

7) Type of Aircraft operating on the route of the carriage of the cargo.

8) The size and weight of the cargo compared to the door size and maximum floor limitation of the aircraft. Labeling on the parcel.

CARGO RATES AND CHARGES

A) Minimum charges: The minimum amount which applies for the consignment between two point regardless of weight or volume. In no event shall the charges for any shipment be less than the minimum charges(s).

B) General cargo rates: General cargo rates are normal freight rates for goods in general.

C) Specific commodity rates: Specific commodity rate is lower than general cargo

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rates and are published for specific commodities on specific sectors or specified routes with specified minimum weight breaks.

D) Class rates: Rates applicable to a specifically designed class of goods such as newspapers, live animals, gold silver bullion etc. These are generally expressed as a percentage increase or decrease over the normal and take precedence over all other rates.

E) Valuation charges: These are charges in relation to value. Shipper must declare value office goods for carriage in any amount. For the purpose of applying valuation charge, the value per kg must be determined by dividing the suppliers declared value for carriage by the gross weight of the consignment.

CARGO WEIGHMENT

The cargo will be weighted after acceptance from the agent to check the veracity of the weight as declared by the suppliers/agent. The calibration certificate must be displayed near the weighting scale for the information of the shippers/agents.

The cargo manager will be responsible to maintain a record of the calibration certificate and ensure its renewal, as required.

AIR WAY BILL

The Air Waybill is the most important non-negotiable cargo document issued by a carrier on its authorised cargo agents .It combines several purposes.

It is a documentary evidence of the conclusion of the contract of carriage.

Proof of the receipt of the goods for shipment.

Certificate of insurance.

Customs declaration.

Freight bill.

Guide to staff in handling dispatching and delivering the shipment.

Composition Of Airway Bill

An AIRWAY BILL consists of 3 original and 6 copies. Each sheet of an AIRWAY BILL bears in the right hand top corner and bottom as also left top corner a set of the same number. This set of number is called is called AIWAY BILL Number.

The 3 AIRWAY BILL originals (copies 1,2and3)bear on the reverse the conditions of the contract and all have the same validity. The distribution of the copies of AIRWAY BILL would be as under:

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*Original 1(Green Background) For Revenue.

*Original 2(Pink Background) For Consignee.

*Original 3(Blue Background) For Shipper.

*Copy 4(Yellow Background) Delivery Receipt.

*Copy 5(Grey Background) For Airport of Destination.

*Copy 6(Grey Background) For Third Carrier.

*Copy 7(Grey Background) For Second Carrier.

*Copy 8(Grey Background) For First Carrier.

*Copy 9(Grey Background) For Agent.

International AWB's have 12copies to a set. The copies of the Air Way Bill set shall not be separate till all data has been entered and signature put down by both the shipper and carrier or its agent.

It is therefore essential that the Air Way Bill is carefully and legibly prepared according to the shippers letter of instructions.

MANIFESTATION

Cargo manifest shall be made out for all flights regardless of whether or not any cargo is uplifted. Every individual consignments, whether commercial cargo or company stores , must be manifested. Nothing un-manifested shall be placed on board.

Accurate documentation of all such cargo is essential to enable the accounts department to connect manifested items with the sales of documents to recover our dues from the carriers/agents concerned.

Sufficient copies of the cargo manifest will be turned out to meet the requirements of the local government authorities and our own requirements of the station of orgin and station en route as also destination.

At the originating station, the following steps should be taken while dispatching the cargo:

a) Air Way Bill must be segregated destination wise.

b) Air Way Bill notes should be manifested in the Cargo Manifest

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c) Columns of the Cargo Manifest are to be invariably completed.

Separate manifest must be prepared for internal orginating and transit cargo.

A separate manifest must be prepared for each station enroute.

Check the goods against manifest before loading in trolleys to avoid miscarriage/short shipment.

For special cargo like Perishable, Human Remains, Valuable, Dip Mail Category A, Live Animals etc. Department Message giving details of the shipment should be sent to the station of the Destination and en-route station (if any).

STORAGE

Procedures for the storage of the cargo after acceptance and preparation for the aircraft loading must provide for:

Security in all aspects-not only security of valuable cargo, but reducing to a minimum the possibilities of damage, pilferage and mishandling of all cargo.

Segregation of and suitable storage facilities for special types of cargo such as dangerous goods, live animals, perishables, vulnerable and valuable cargo.

Methodical and speedy pre-loading operation whereby the entire load may be pre-assembled in accordance with local requiremets.

PLANNING

The purpose of the Flight Booking List (FBL) is to provide the handling staff at the warehouse details of the cargo booked and waitlisted for the flight along with the applicable priorities.

FBL includes :

Airway bill

Weight

Volume

Nature of goods

Priority code

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Other special information in case of special shipments

The jet airways cargo staff will tally the cargo with FBL record any discrepancies and build up the cargo for dispatch on the aircrafts in accordance with the provided planning and load priorities. Many deviation resulting in an inability to build up cargo as planned must be immediately reported to the Duty Manager or Cargo Manager for adapting to the new situation.

IDENTIFICATION

Jet Air cargo personnel or the handling agent will prior to the flight preparation identify the shipments for the flight by the following methods:

Marking

Labeling

Physical inspection

Once the cargo has been identified it will then be ready for build up

BUILD-UP

The Jet Airways cargo staff and the handling agent while preparing for trolley loading will provide for:

1. Security in all aspects – not only security of valuable cargo, but reducing to a min: the possibilities of damages, pilferage and miss handling of cargo

2. Segregation of , and suitable storage facilities for , special cargo such as live animals dangerous goods, perishables,, Valuables

CARGO ARRIVALS

Checking of cargo at destination spaces

CARGO ARRIVAL NOTICE

a) A cargo arrival notice must be sent immediately to the consignee named on the airway bill.

b) Telephone advice where necessary must always be conveyed and confirmed in writing.c) Cargo shall be delivered against collection of consignee copy of the Airway bill and

signature obtained on the AWB as well as in the cargo in coming freight register.

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DISPOSAL OF CARGO

Arrival notice must be sent immediately on receipt of cargo at station.

First reminder – 8th day.

Second reminder – 15th dayThird reminder shall be sent by registered AD to consignee with a copy to the shipper and warehouse manager at origin.

Fourth reminder to the third parties mentioned above on 65th day.

In case the shipment remains undelivered on the 90th day, it will be disposed of as per company’s profile.

DELIVERY

The shipment may be delivered to :1. Consignee named on the face of Airway bill.2. Agent named by consignee or receipt of return ‘Letter of Authority’ from consignee.

IDENTITY CHECK

In establishing consignee’s identity, tact is to be exercised, the best means of establishing the identity are :

a) The consignee or his agent may be personally known to the responsible staff of the airline.

b) Business Reference.c) Ring up the consignee and obtain the confirmation.In case of personal consignments – ID by passport/Ration Card/Driving License/ID card may be availed.

Delivery of Cargo without documents

With immediate effect the following procedures will be followed by station/cargo/warehous-es where original AWB/documents have not been placed on freight or not collected by destination station.

Fax copies may be treated as a document for delivery since it confirms required information- status of payment/consignee and contents etc.

Stations where facility of fax is not available or unserviceable-SITA message or telephonic advice on shipment is sufficient to deliver cargo to consignee.

Station will issue a Delivery Order and mention all particulars as advised by origin station.

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Origin station will forward to destination AWB’s and relevant documents by FIRAV flight with a pre-alert.

CARGO DISREPANCIES ON ARRIVAL AT DESTINATION

a) Parcel received without Airway Bill.b) Airway Bill received, parcel not received.c) AWB and parcels as per manifest-both not received.d) Parcel received un-manifested.e) Part of consignment received though manifested consignment in full.f) Parcel received in damaged or loose condition.

In case of any discrepancy of the above nature, the discrepancy shall be reported to the station of origin under intimation to all concerned such as en-route station, station of booking the consignment and concerned manager.

UNCLAIMED CONSIGNMENT DISPOSAL PROCEDURE

a) The GSA will follow guidelines as laid down in the Cargo Manual for the delivery of cargo.

b) If the consignment is not collected in time(90 days), an inventory of such consignments is to be sent to the senior general manager for cargo for disposal sanction.

c) Once the sanction obtained, the GM purchase should be advised.

d) In case of smaller stations, the shipment is to be sent to the base station and the base station should apply the disposal procedure.

Goods of perishable nature and dangerous nature may be disposed of or destroyed immediately either a return notice to the consignee and is required to receive an acknowledgment having accepted the notice.

In case of living animals at any time after the expiry of two days from the date on which such animal is being received at destination, local branch of S.P.C.A/ World Wildlife Fund/ Kennel Club or similar organisation should be contracted in finding a home/shelter for such animal. However, a written notice as mentioned above should be given to the consignee and acknowledgement received.

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CHAPTER - 4

SWOT ANALYSIS

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SWOT Analysis

Strength

Trusted Airline connections One of the biggest agent over 2500 employees Operations in over 75 Indian cities Top of the mind brand due to excellent operations and marketing It also has international destinations Geographical location close to airport

Weakness

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Competition from the LCCs and other competitors means market share growth is tough

Presence of other agents on international and domestic level making it difficult to have significant market share

Transportation and storage of perishables

Opportunity

Strongly positioned in the International and domestic areas Has presence in every segment Increasing number of people choose air cargo Cochin the market of perishables

Threats

LCCs eating up the market share Rising Fuel Costs and Labor Costs and GSA Unfavorable Government policies and aviation regulation Customs clearance time

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CHAPTER – 5

FINDINGS, SUGGESTIONS & CONCLUSION

FINDINGS

Fixed rates to all airlines

Jet air gives services to 15 air lines in TVM

Sales and marketing are the major area

Major cargo is perishable

1500 tonnage exported cargo is perishable in August 2015

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Mainly focused on jet airways

1200 imported in august 2015

SUGGESTIONS

Need to improve operational efficiency Make possibilities for tie-up with more airlines Reduce time gap for shipment

CONCLUSION

The in house training I have undergone at Jet Air,tvm gave me an opportunity to know

about the Cargo Management and various other activities like documentation, customs

duty clearance and procedures.

The air cargo industry plays an important role for the developing world, particularly for

countries like India, where it is vital for exports and domestic shipments in the face of

poor road conditions The young and dynamic Management team at Jet Air cargo

contributed greatly with their new thinking by adapting new technology, applying latest

and modern methods in the field to help the needs of customers. It has proven its ability

in the tremendous scope and area of logistics that has very good cardinal and wonderful

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opportunity to know more about various vistas of cargo handling.

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Boney

Documents

air cargo transport

cargo carriers

decades air cargo industry

air freight

growing air cargo market

cargohandling features

operations of jet air

reduced costs of air