TOP 10 COMPANIES More than 125 owners and management companies already recognize the value the BOMA 360 designation brings to their buildings. These companies are leading the way with the most building designations and renewals in the program: MOST BUILDING DESIGNATIONS OVERALL 1. Piedmont Office Realty Trust 2. CBRE 3. Cushman & Wakefield 4. Brookfield 5. Vornado/Charles E. Smith 6. Cousins Properties (tie) Hines (tie) Oracle America, Inc. (tie) 7. SL Green Realty Corp. 8. TIER REIT, Inc. These companies had the most building designations and renewals in the past year: COMPANIES WITH MOST DESIGNATIONS IN THE PAST YEAR 1. Cushman & Wakefield 2. CBRE 3. Piedmont Office Realty Trust 4. Brookfield 5. Hines (tie) The RMR Group LLC (tie) 6. Kilroy 7. Brandywine Realty Trust (tie) Parmenter Realty Partners (tie) Lincoln Property Company (tie) The Cadillac Fairview Corporation Limited (tie) BOMA 360 Tells the Story of Success JUST AS YOU CAN’T JUDGE A BOOK BY ITS COVER, you can’t always tell how well- managed a building is by how it looks on the outside. Unless, that is, you see the BOMA 360 Performance Program ® logo on display. The BOMA 360 designation has become commercial real estate’s shorthand for a well-run property because the program assesses excellence in six key facets of building management and operations. This is no secret to the occupants who work in BOMA 360-designated properties; countless tenants share stories about moving into BOMA 360 buildings from seemingly identical properties nearby based on the caliber of the operations alone. And these stories are backed up by real numbers: BOMA 360 buildings consistently outperform other properties without the designation in 53 out of 57 quantitative rating areas of tenant satisfaction tracked in the Kingsley Index SM , including value for rent paid, security, maintenance and building amenities. This level of satisfaction also allows BOMA 360 buildings to command higher rental rates and have lower vacancy rates than those properties without the designation. Because the BOMA 360 program evaluates a building holistically—recognizing excellence in everything from tenant relations to sustainable practices—nothing is overlooked. Designated buildings report greater operational efficiencies that have a meaningful impact on their bottom line. In fact, the data shows that even LEED- certified buildings are measurably more profitable when they also have the BOMA 360 designation. BOMA 360 tells the story of success, and the story is spreading. More than half a billion square feet of commercial space has been designated in buildings throughout the U.S. and around the world. What story is your building telling?
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TOP 10 COMPANIESMore than 125 owners and management companies already recognize the value the BOMA 360 designation brings to their buildings.
These companies are leading the way with the most building designations and renewals in the program:
MOST BUILDING DESIGNATIONS OVERALL
1. Piedmont Office Realty Trust
2. CBRE
3. Cushman & Wakefield
4. Brookfield
5. Vornado/Charles E. Smith
6. Cousins Properties (tie)
Hines (tie)
Oracle America, Inc. (tie)
7. SL Green Realty Corp.
8. TIER REIT, Inc.
These companies had the most building designations and renewals in the past year:
COMPANIES WITH MOST DESIGNATIONS IN THE PAST YEAR
1. Cushman & Wakefield
2. CBRE
3. Piedmont Office Realty Trust
4. Brookfield
5. Hines (tie)
The RMR Group LLC (tie)
6. Kilroy
7. Brandywine Realty Trust (tie)
Parmenter Realty Partners (tie)
Lincoln Property Company (tie)
The Cadillac Fairview Corporation Limited (tie)
BOMA 360 Tells the Story of SuccessJUST AS YOU CAN’T JUDGE A BOOK BY ITS COVER, you can’t always tell how well-managed a building is by how it looks on the outside. Unless, that is, you see the BOMA 360 Performance Program® logo on display. The BOMA 360 designation has become commercial real estate’s shorthand for a well-run property because the program assesses excellence in six key facets of building management and operations.
This is no secret to the occupants who work in BOMA 360-designated properties; countless tenants share stories about moving into BOMA 360 buildings from seemingly identical properties nearby based on the caliber of the operations alone. And these stories are backed up by real numbers: BOMA 360 buildings consistently outperform other properties without the designation in 53 out of 57 quantitative rating areas of tenant satisfaction tracked in the Kingsley IndexSM, including value for rent paid, security, maintenance and building amenities. This level of satisfaction also allows BOMA 360 buildings to command higher rental rates and have lower vacancy rates than those properties without the designation.
Because the BOMA 360 program evaluates a building holistically—recognizing excellence in everything from tenant relations to sustainable practices—nothing is overlooked. Designated buildings report greater operational efficiencies that have a meaningful impact on their bottom line. In fact, the data shows that even LEED-certified buildings are measurably more profitable when they also have the BOMA 360 designation.
BOMA 360 tells the story of success, and the story is spreading. More than half a billion square feet of commercial space has been designated in buildings throughout the U.S. and around the world.
What story is your building telling?
YOUR BUILDING’S SUCCESS STORY STARTS WITH THE BOMA 360 DESIGNATION.
PERFORMANCE PROGRAM
If your commercial property excels in all areas of building management and operations, why not let your ownership, tenants and prospective tenants know by applying for the BOMA 360 designation?
Not only does earning this prestigious designation tell the world that your building has achieved operational excellence, but it also provides tangible benefits. Commercial properties with the BOMA 360 designation have higher tenant satisfaction levels, command higher rental rates and experience lower vacancy rates than the competition.
Don’t let your building’s success story go untold. Learn more at www.boma.org/360.
LEARN MORE ABOUT THE BOMA 360 PERFORMANCE PROGRAM® BY VISITING WWW.BOMA.ORG/360
Please join us in congratulating the following properties that earned or renewed the BOMA 360 designation between July 2016 and June 2017.
Bond Street WharfBaltimore, MDManaged by: Harbor East Management GroupOwned by: H & S Properties Development Corp
California PlazaWalnut Creek, CAManaged by: CBREOwned by: CBRE Global Investors
Centennial Lakes Office Park IEdina, MNManaged by: Cushman & Wakefield/NorthMarqOwned by: United Properties Investment, LLC & State Farm Real Estate
Centennial Lakes Office Park IIEdina, MNManaged by: Cushman & Wakefield/NorthMarqOwned by: United Properties Investment, LLC & State Farm Realty Company
Centennial Lakes Office Park IIIEdina, MNManaged by: Cushman & Wakefield/NorthMarqOwned by: United Properties Investment, LLC & State Farm Realty Company
Centennial Lakes Office Park IVEdina, MNManaged by: Cushman & Wakefield/NorthMarqOwned by: United Properties Investment, LLC & State Farm Realty Company
Centennial Lakes Office Park VEdina, MNManaged by: Cushman & Wakefield/NorthMarqOwned by: United Properties Investment, LLC & State Farm Realty Company
Chicago Board of Trade BuildingChicago, ILManaged by: GlenStar Asset Management, LLCOwned by: Chicago BT Property, LLC
China Basin-Berry Street BuildingSan Francisco, CAManaged by: McCarthy Cook & Co.Owned by: SPF China Basin Holdings, LLC
China Basin-Wharfside BuildingSan Francisco, CAManaged by: McCarthy Cook & Co.Owned by: SPF China Basin Holdings, LLC
Denver PlaceDenver, COManaged by: LBA Realty, LLCOwned by: LBA Realty Fund III-Company III, LLC
Dominion TowerNorfolk, VAManaged by: Harbor Group Management CompanyOwned by: Harbor Group International
Eleven Hundred PeachtreeAtlanta, GAManaged by: John Hancock Real EstateOwned by: Hancock S-REIT ATL Corp.
FBI Chicago Field OfficeChicago, ILManaged by: USAA Real Estate CompanyOwned by: FBI Chicago Partners, LLC.
Federal Reserve Bank of New York - East Rutherford Operations CenterEast Rutherford, NJManaged by: Federal Reserve Bank of New YorkOwned by: Federal Reserve Bank of New York
Federal Reserve Bank of New YorkNew York, NYManaged by: Federal Reserve Bank of New YorkOwned by: Federal Reserve Bank of New York
LEARN MORE ABOUT THE BOMA 360 PERFORMANCE PROGRAM® BY VISITING WWW.BOMA.ORG/360
Federal Reserve Bank of PhiladelphiaPhiladelphia, PAManaged by: Federal Reserve Bank of PhiladelphiaOwned by: Federal Reserve Bank of Philadelphia
Fifth Third CenterCharlotte, NCManaged by: Cousins Properties, Inc.Owned by: Cousins Properties, Inc.
Five Coliseum CentreCharlotte, NCManaged by: America’s Capital PartnersOwned by: Coliseum Center Owner, LLC
Ford CenterMinneapolis, MNManaged by: Cushman & Wakefield/NorthMarqOwned by: Ford United Tenant, LLC
Forest Plaza IRichmond, VAManaged by: Forest City Realty TrustOwned by: Forest City Realty Trust
Forest Plaza IIRichmond, VAManaged by: Forest City Realty TrustOwned by: Forest City Realty Trust
Four ChasewoodHouston, TXManaged by: TranswesternOwned by: Genesis Capital Partners XVII, LP
Four WestLakeHouston, TXManaged by: Stream Realty Partners - HoustonOwned by: WestLake Four Tenant LLC
Fox PlazaLos Angeles, CAManaged by: Irvine CompanyOwned by: Irvine Company
The CAMPUS at Arboretum IVAustin, TXManaged by: Newmark Knight FrankOwned by: DWF IV Morado Circle, LLC
The CAMPUS at Arboretum VAustin, TXManaged by: Newmark Knight FrankOwned by: DWF IV Morado Circle, LLC
Westside Medical Arts Center Operates With Surgical PrecisionWestside Medical Arts Building Owned by: Medical Office Buildings of Plantation Managed by: Holladay Properties
The BOMA 360-designated Westside Medical Arts Center in Plantation, Florida, houses more than half a dozen medical tenants, ranging from allergy and asthma specialists to surgical consultants to oncologists, in the three-story building managed by Holladay Properties. Many of the building’s guests are elderly or in ill health, which means building staff needs to be exceptionally attuned to their needs. The Holladay Properties team makes patients’ well-being the central focus of everything they do, as they balance the complex requirements of medical tenants. Jacqueline Fermin, director of Property Management for Holladay Properties, was pleased when the team’s atten-tion to detail and commitment to excellence were recognized with a BOMA 360 designation. “Medical office buildings aren’t quite like other types of office buildings, and there are very few designation programs that evaluate them,” Fermin explains. “Achieving the BOMA 360 designation demonstrated that we’re taking care of our tenants across the board, in everything from life safety and security to sustainability.”
Since getting the designation, the building has reaped significant operational savings—energy bills are down more than 15 percent since installing LED light-ing, a project prompted during the BOMA 360 application process. The building also has seen its occupancy level rise since earning the designation. Today, Westside Medical Arts Center is 100 percent occupied and rental rates are right in line with market demand.
But, the real secret to the building’s success lies with the property team itself. “What I appreciate most about the BOMA 360 program is that it’s not a beauty contest,” explains Fermin. “It doesn’t matter if your building is new or has Class A finishes—what matters is that your property team is working hard and doing an amazing job, and my team deserves to be rewarded for that.
BOMA LOCAL ASSOCIATIONS SUPPORT BOMA 360
More than 70 markets worldwide now boast buildings with the BOMA 360 designation. These BOMA local associations are topping the charts with the most designated buildings in their markets:
World Trade CenterNorfolk, VAManaged by: Harbor Group Management CompanyOwned by: WTC Financial Associates, LLC and 435 East WTC, LLC
BOMA 360 Performance Program CouncilOversight for the BOMA 360 Performance Program is provided by an independent council appointed by the BOMA International Chair. Membership on the council includes at least two representatives from BOMA 360 buildings and two “public” members outside of BOMA. The council develops and updates program criteria, ensuring consistency with current industry best practices, and confers the designation. Audit procedures are in place to verify assessments. The 2016-2017 Council members are:
Learn more about the BOMA 360 Performance Program by visiting www.boma.org/360.
BOMA 360 Ambassador ProgramThe BOMA 360 Ambassador Program helps vendors and suppliers to the commercial real estate industry connect with customers by serving as a valuable resource to BOMA International and BOMA 360 applicants and designees.
BOMA 360 AMBASSADORS HONOR ROLL:Cintas Fire Protection
GOJO Industries
GP Pro
Healthy Buildings
Kimberly-Clark Professional*
Oracle
Rubbermaid Commercial Products
Siemens
TORK/SCA Tissue
Yardi
BOMA 360 AMBASSADORSAllegion
BUILDINGS
Comcast Business
Electronic Tenant® Solutions
EnerNOC
Hallmark Housekeeping Services Inc.
The Home Depot
Matting By Design
Naylor Association Solutions
thyssenkrupp
Trane
Veritiv
Arrington Building’s Blueprint for SuccessArrington Building Owned by: FC Richmond II, LLC Managed by: Forest City Realty Trust
“I’ve heard tenants tell me that they can tell whether or not a building is managed by our team—and has the BOMA 360 designation—as soon as they step inside.” So says Terry Scott, general manager for Forest City Realty Trust. “We’ve had tenants in very similar buildings nearby move into our buildings simply because they were more effectively managed.”
Scott and her team manage 12 Class A, multitenant office buildings—11 in the Glen Forest Office Park in Richmond, Virginia, and one in downtown Richmond—all of which are BOMA 360-designated. The first building in the office park to achieve the designation was the Arrington Building, a 100,000-square-foot, red brick building that houses invest-ment and accounting firms, IT companies and law firms.
Achieving the designation was part of a broad effort to ensure the Arrington Building was being managed at the highest possible level. Each year, the property management team sets a goal to increase the overall tenant satisfac-tion by two percent over the previous year. They come together as a team to look at the results of tenant surveys and brainstorm ways to improve. “Over the past four years since we earned the BOMA 360 designation, our vacancy rates are down and we’re currently commanding rental rates that are at the top of the market,” Scott says. Presently, the Arrington Building is 100 percent leased. Scott also sets a personal goal to come within one percent of her projected budget each year, which she’s been able to hit every year since she’s been there and has gotten even closer to her target since achieving the BOMA 360 designation for her campus due to the increase in operational efficiency.
Taking time to communicate these successes to tenants is a key part of the property’s success. Tenants receive a quarterly newsletter of recent awards and designations, and the BOMA 360 logo is prominently displayed in the prop-erty’s marketing materials. “BOMA 360 gave our property the scorecard to measure how we performed; anyone can use this program to help any property succeed if they are willing to put in the work,” Scott explains. “We love telling people that we’re BOMA 360-designated, because people know what it means—and it makes a big difference when prospec-tive tenants are looking for properties to call home.”
COUNCIL CHAIR George Denise, CFM, CPM, FMA, RPA, LEED APDirector of Operations and SustainabilityOracleSan Jose, CA
COUNCIL VICE CHAIR Dan CoteArea DirectorRMR Real Estate ServicesLos Angeles, CA
Darryl K. BoyceAssistant Vice PresidentCarleton UniversityOttawa, ON, Canada
Ryan M. Colker, J.D. Director of Consultative Council/ Presidential Advisor National Institute of Building Sciences Washington, DC
Gabriel Eckert, CAE Executive Director BOMA/Georgia Atlanta, GA