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Your Name
Body Language
Training
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Objectives
• Explain the important elements to considerwhen interpreting Body Language
• Identify the messages being portrayed by
yours and other’s Body Language
• Apply your understanding of Body Languageto improve your communication style
At the end of this training session you will be able to:
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Body Language ProblemsTheir Signal
Interpretation
Our SignalInterpretation
Awareness &Imbalance
Attitude
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FiveC’s
Context
Clusters
CongruenceConsistency
Culture
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Gestures
Arm Barriers Palm Gestures Handshakes
Hand & Thumb Hand to Face Eye Signals
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Arm Barriers
The crossed arm gesture is
demonstrated by the arms being neatly
folded across the chest to protect the
heart, lungs and other vital organs.
The Self-Reassurance crossed arm
gesture is demonstrated by crossing arms
and holding on to biceps or elbows.
The Self Hand Hold gesture is
demonstrated by a crossed hand
gesture with one hand inside or across
the other ‘protecting’ the genitals.
The One Arm Cross is demonstrated by
one arm coming across the body and
touching or holding the other arm.
The Thumbs-Up Arm Cross is
demonstrated by taking the crossed
arm stance and then turning the
thumbs vertically up.
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Subtle Arm Crosses
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Palm Gestures
Open or Submissive Dominant
Aggressive
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HandshakesBoth hands vertical Hand palm down Hand palm up
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Different Handshakes
Bone Crusher
Dead Fish
Hand Hug
FingertipsPush Away
Pull In
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Hand & Thumb Gestures
Rubbing
Hands
Steeple
Hands
Clenched
Hands
Grip Hand
at Back
Thumbs
Up / Out
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Hand to Face Gestures
or How to Spot a Liar!
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Hand to Face Quiz
1
Mouth Cover
2
Nose Touch
3
Eye Rub
4
Ear Rub
5
Neck Scratch
6
Collar Pull
Lying Lying Lying
Lying Lying Lying
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Chin & Cheek Gestures
Chin rests on open hand,
which is taking the full
weight of the head.
Closed hand resting on
cheek with index finger
pointing upwards.
Index finger points up the
cheek, whilst the thumb
supports chin.
Hand strokes the chin,
person leans forward
with open body gesture.
Hand strokes the chin;
person sits back with
arms and legs crossed.
1 2
3 4
5
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Pupil Dilation
Negative or
Unhappy –
Pupils Contract
Excited or
Happy –
Pupils Dilate
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The Gaze
To build good rapport with someone, your gaze should meettheirs 60-70% of time
If they meet your gaze for more than two thirds of the timeit can mean one of two things
They find you interesting orappealing
(the pupils will be dilated)
They are hostile to you and maybe issuing a challenge
(the pupils will be contracted)
If a person is being dishonest or keeping information from
you they will meet your eyes less than one third of the time
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Directed Gaze
Business
Gaze
Social
Gaze
Intimate
Gaze
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Eye Accessing Cues
Visually
Remembered
Auditory
Remembered
Auditory
(internal
dialogue)
Visually
Constructed
Auditory
Constructed
Kinaesthetic
A person’s eye movement, shown as you face them
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Bringing it All Together
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Objectives
• Explain the important elements to considerwhen interpreting Body Language
• Identify the messages being portrayed by
yours and other’s Body Language
• Apply your understanding of Body Languageto improve your communication style
At the end of this training session you will be able to: