Body language

SUNIL KUMARSUNIL KUMAR

DESINGED BY

Sunil KumarResearch Scholar/ Food Production FacultyInstitute of Hotel and Tourism Management,MAHARSHI DAYANAND UNIVERSITY, ROHTAKHaryana- 124001 INDIA Ph. No. 09996000499email: [email protected] , [email protected] linkedin:- in.linkedin.com/in/ihmsunilkumarfacebook: www.facebook.com/ihmsunilkumar webpage: chefsunilkumar.tripod.com

What is Body What is Body Language????Language????

It is the unspoken communication It is the unspoken communication that goes on in every face-to-face that goes on in every face-to-face encounter between human beings.encounter between human beings.

It is an easier way of expressing It is an easier way of expressing feeling than spoken language.feeling than spoken language.


Body LanguageBody Language 55%55% Voice ToneVoice Tone 38%38% WordsWords 7% 7%

Elements of Communication

Body language

Voice tone

Words


Message Message CommunicationCommunication

70-93%70-93% Through body Through body LanguageLanguage

40-55%40-55% Facial ExpressionFacial Expression

20-38%20-38% Words of ConversationWords of Conversation


Functions Functions While talking we always do not While talking we always do not

talk continuously but we do convey talk continuously but we do convey message with the help of our body message with the help of our body through signals.through signals.

It is useful to look different levels while It is useful to look different levels while we communicate.we communicate.o Content LevelContent Levelo Relational LevelRelational Level


Content Level:Content Level: When we want to When we want to

make something make something clear to the other clear to the other person about a person about a particular subject particular subject through commonly through commonly understood understood gestures. gestures.

Relational Relational Level:Level: Gestures Gestures in which we try to in which we try to relate the receiver relate the receiver of the message of the message with the meaning with the meaning of the message.of the message.


Body Language while Body Language while Dealing with GuestDealing with Guest

Tune your Body PostureTune your Body Posture: : Sitting up straight in your chair.Sitting up straight in your chair.

Do not slouch or hang sideways in your Do not slouch or hang sideways in your chair.chair.

Do not sit at the end of the chair reveals Do not sit at the end of the chair reveals your tension & feeling of your tension & feeling of uncomfortable.uncomfortable.


HandsHandsDo not fold arms across your body can Do not fold arms across your body can be interpreted as a defensive move.be interpreted as a defensive move.

Lie your hands loosely on your lap, Lie your hands loosely on your lap, armrests, table toparmrests, table top

Not to make too many hand Not to make too many hand movements.movements.

Body Language while ……… Body Language while ……… (contd.)(contd.)


Look at Guest:Look at Guest:Pay attention towards the guest.Pay attention towards the guest.

If guest are more than one then look at all the If guest are more than one then look at all the guests to an equal extent.guests to an equal extent.

By looking we are giving them a sign of trust By looking we are giving them a sign of trust and shows that you are listening carefully.and shows that you are listening carefully.

Also in control of conversation.Also in control of conversation.

Looking away serves as the dots and commas Looking away serves as the dots and commas in our spoken sentences.in our spoken sentences.

Body Language while ……… Body Language while ……… (contd.)(contd.)


Accepted ritual of Accepted ritual of greeting people. The modern greeting people. The modern form of this ancient greeting form of this ancient greeting ritual is the interlocking and ritual is the interlocking and shaking of the palms.shaking of the palms.


Attitudes TransmittedAttitudes Transmitted

DominanceDominance:: Transmitted by turning Transmitted by turning hand so that palm faces down in the hand hand so that palm faces down in the hand shake. It reveals that you wish to take shake. It reveals that you wish to take control in the encounter that follows.control in the encounter that follows.

Submissive:Submissive: The reverse of the The reverse of the dominant hand shake is to offer hand with dominant hand shake is to offer hand with palm facing upwards. Effective while palm facing upwards. Effective while giving the other person control or allow to giving the other person control or allow to feel that he is in command of the situation.feel that he is in command of the situation.


Palm-down Palm-down ThrustThrust

Glove hand Glove hand ShakeShake

Dead FishDead Fish Knuckle grinderKnuckle grinder Stiff-arm ThrustStiff-arm Thrust Fingertip GrabFingertip Grab

Arm PullArm Pull Wrist HoldWrist Hold Elbow GraspElbow Grasp Upper Arm GripUpper Arm Grip Shoulder HoldShoulder Hold


Palm-down Thrust:Palm-down Thrust: It is typical It is typical of the aggressive, dominant person of the aggressive, dominant person who always initiates it, and the stiff who always initiates it, and the stiff arm with palm facing directly arm with palm facing directly downwards forces the receiver into downwards forces the receiver into the submissive position because he the submissive position because he has to respond with his palm facing has to respond with his palm facing up.up.


Glove Hand Shake: Glove Hand Shake: Sometimes Sometimes called politician’s hand shake. The called politician’s hand shake. The initiator tries to give the receiver the initiator tries to give the receiver the impression that he is trustworthy and impression that he is trustworthy and honest. It should only be used with honest. It should only be used with people to whom the initiator is well people to whom the initiator is well known.known.


Dead Fish:Dead Fish: Few greeting Few greeting gestures are as uninviting as the gestures are as uninviting as the dead fish hand shake, particularly dead fish hand shake, particularly when the hand is cold or clammy. when the hand is cold or clammy. The soft, placid feel of the dead fish The soft, placid feel of the dead fish makes it universally unpopular and makes it universally unpopular and relates it to weak character.relates it to weak character.


Knuckle grinderKnuckle grinder: : is the trade mark is the trade mark of the aggressiveness. of the aggressiveness.

Stiff-arm Thrust:Stiff-arm Thrust: Like palm-down Like palm-down thrust, it tends to be used by aggressive thrust, it tends to be used by aggressive types. Main purpose is to keep you at a types. Main purpose is to keep you at a distance and out of the initiator’s intimate distance and out of the initiator’s intimate zone to protect their personal territory.zone to protect their personal territory.


Fingertip Grab:Fingertip Grab: Users grabs Users grabs the other person’s fingers. The main the other person’s fingers. The main aim is to keep the receiver at a aim is to keep the receiver at a comfortable spatial distance.comfortable spatial distance.


Arm-Pull:Arm-Pull: Pulling the receiver into Pulling the receiver into the initiator’s territory. Can be the initiator’s territory. Can be because of two reasons:- because of two reasons:- – Initiator becomes insecure who Initiator becomes insecure who

feels safe only within his own feels safe only within his own personal space.personal space.

– Initiator is from a culture that has a Initiator is from a culture that has a small intimate zone & he is small intimate zone & he is behaving normally.behaving normally.


Wrist Hold:Wrist Hold: It is acceptable only It is acceptable only between close friends or relatives. between close friends or relatives. Initiators left hand penetrates the Initiators left hand penetrates the receiver’s intimate zone. Left hand is receiver’s intimate zone. Left hand is moved up the receiver’s right arm. It moved up the receiver’s right arm. It is used to communicate extra is used to communicate extra feeling/care that the initiator wishes feeling/care that the initiator wishes to transmit to the receiver.to transmit to the receiver.


Elbow Grasp: Elbow Grasp: It transmit more feeling It transmit more feeling than the wrist hold.than the wrist hold.

Upper Arm Grip:Upper Arm Grip: Enters the receiver’s Enters the receiver’s close intimate zone and may involve close intimate zone and may involve actual body contact. Should be used only actual body contact. Should be used only between people who experience a close between people who experience a close emotional bond.emotional bond.


Shoulder hold:Shoulder hold: It transmits more It transmits more feeling than the upper arm grip. feeling than the upper arm grip. Unless the extra feeling is mutual, Unless the extra feeling is mutual, the receiver will become suspicious & the receiver will become suspicious & mistrust.mistrust.


Positive Body Positive Body LanguageLanguage

Smile with your eyesSmile with your eyesTrustworthy Hand shakeTrustworthy Hand shakeAppropriate body and foot pointingAppropriate body and foot pointingModulate your voiceModulate your voiceBusiness gazeBusiness gazeKeep to the business zoneKeep to the business zoneRight posture when seatedRight posture when seatedRight style of walkingRight style of walking


Smile with your eyesSmile with your eyes:: Firstly smile Firstly smile with eyes rather than the whole face. with eyes rather than the whole face. Smiling indicates friendly, open attitude Smiling indicates friendly, open attitude while tight-lipped conveys nervous or while tight-lipped conveys nervous or unreceptive feeling.unreceptive feeling.

Maintain eye contact:Maintain eye contact: Direct eye Direct eye contact is a compliment to most people contact is a compliment to most people and builds trust. Be aware of customs and builds trust. Be aware of customs of people, may be a sign of disrespect of people, may be a sign of disrespect also.also.


Trustworthy Hand shake:Trustworthy Hand shake: Keep Keep shaking arm outstretched at right shaking arm outstretched at right posture. Palm facing left. The clasp posture. Palm facing left. The clasp should be of medium pressure. Do should be of medium pressure. Do not be in a hurry to let go the hand.not be in a hurry to let go the hand.

Body posture:Body posture: Upright or erect Upright or erect body posture should not go downhill body posture should not go downhill or slouch.or slouch.


Appropriate body and foot Appropriate body and foot pointing:pointing: Lean forward, chin up but Lean forward, chin up but not too far. Feet pointing towards the not too far. Feet pointing towards the guest. guest.

Modulate your voice:Modulate your voice: Vary tone of voice, Vary tone of voice, try to make it as rich as possible.try to make it as rich as possible.

Business gaze:Business gaze: It helps in creating It helps in creating serious atmosphere and the other person serious atmosphere and the other person senses that you mean business. Provided senses that you mean business. Provided it should not drop below the level.it should not drop below the level.


Keep to the business zone:Keep to the business zone: The The outer wall around 2 meters in diameter outer wall around 2 meters in diameter marks the outer limit of the business marks the outer limit of the business zone where people feel comfortable.zone where people feel comfortable.Personal Zone: Distance of 30cm - 1.25mPersonal Zone: Distance of 30cm - 1.25m

Right style of walking:Right style of walking: Be upright Be upright and relaxedand relaxed– With silent voice inside ‘I know this place’ With silent voice inside ‘I know this place’

rather than ‘Irather than ‘I own this place’..own this place’..



EuropeEurope

Middle east and ArabMiddle east and Arab

AfricaAfrica

AustraliaAustralia

IndiaIndia

ChinaChina

Central and South AmericaCentral and South America

North AmericaNorth America


EuropeEurope– Britain:Britain: Handshake is the formal greeting Handshake is the formal greeting– France:France: Handshake are quick, single, Handshake are quick, single,

frequent up-and-down pumps.frequent up-and-down pumps. When greeting French touch cheeks and kiss When greeting French touch cheeks and kiss

air.air.

– Germany:Germany: Handshake perhaps with just Handshake perhaps with just one pump. one pump.

– Italy:Italy: Lingering handshake, acquaintances Lingering handshake, acquaintances kiss cheeks.kiss cheeks.

– Russia:Russia: Direct eye contact and a good Direct eye contact and a good firm handshake, male friends often hug firm handshake, male friends often hug enthusiatically.enthusiatically.


Middle east and Arab:Middle east and Arab: Salaam Salaam (Essalam ealaikum means ‘peace be (Essalam ealaikum means ‘peace be with you’) with you’)

Africa:Africa: emphasis is placed on emphasis is placed on handshakehandshake

Australia:Australia: Firm and friendly Firm and friendly handshake with proper eye contact.handshake with proper eye contact.


India:India: Namaste (collapsed hands are Namaste (collapsed hands are being held chest high by a slight being held chest high by a slight bow)bow)


Japan:Japan: Bowing is the course of Bowing is the course of traditional greeting. The western traditional greeting. The western handshake with a lighter grip plus a handshake with a lighter grip plus a slight nod.slight nod.

China:China: Bow or nod but now these days Bow or nod but now these days the western handshake is becoming the western handshake is becoming common.common.


Central & South America:Central & South America: Shaking Shaking hand.hand.

North America:North America: – Canada: Firm handshake with direct eye Canada: Firm handshake with direct eye

contact.contact.– U.S.A.: Firm handshake with confident U.S.A.: Firm handshake with confident

eye contact.eye contact.


Body language

Education

held chest

proper eye

maintain eye

close emotional

direct eye

glove hand

upper arm

trustworthy