MANAGERIAL COMMUNICATION ASSIGNMENT NO:2 1 FIRST IMPRESSION NON –VERBAL COMMUNICATION Neha Giramkar
Oct 31, 2014
MANAGERIAL COMMUNICATION ASSIGNMENT NO:2
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FIRST IMPRESSIONNON –VERBAL COMMUNICATION
Neha Giramkar
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Non -Verbal Communication : AN OVERVIEW
•INTRODUCTION•IMPORTANCE•TYPES OF NON -VERBAL MESSAGES•BODY LANGUAGE•INTERPRETING BODY LANGUAGE•ARTIFACTUAL COMMUNICATION AND COLOR•SPACE AND DISTANCE / PROXEMICS•BARRIERS IN NON VREBAL COMMUNICATION
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INTRODUCTION Non -Verbal Communication is the message or response
not expressed or sent in words-hints , suggestions , indications.
NVC is the unspoken communication that goes on in every Face-to-Face encounter with another human being.
It is recognized as the route to discover what the other side wants, without them ever saying it, like a secret way into their soul.
NVC stands for the innermost, instinctual form of human communication.
Actions speak louder than words.
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IMPORTANCE OF NON-VERBAL COMMUNICATION
Communication researcher Mehrabian found that only 7% of a message’s effect are carried by words ; listeners receive the other 93% through non -verbal means.
Birdwhistell suggested that spoken words account for not more than 30-35% of all our social interactions.
Over 65 percent of the social meaning of the messages we send to others are communicated non-verbally
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TYPES OF NON-VERBAL MESSAGES
A. Body Language orKinesics
B. Clothing or Artifactual Communication
C. Voice or Paralanguage
D. Space and Distance, or Proxemic factors
E. Color
F. Time, or Chronemics; and
G. Touch, or Haptics
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A. Body Language“The bodily gestures, postures, and facial
expressions by which a person communicates non verbally with others”
-(Soukhanov 1992)
KINESICS: POSTURE GESTURE FACIAL EXPRESSIONS GAZE / EYE CONTACT
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A. Body Language
1.Facial expression(s) 2.Eyes 3.Lips 4.Arms 5.Hands 6.Fingers
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A1.1 The Face
The face is an important source of information.
Since the face cannot be easily hidden, it is an important source of nonverbal information and communicates a variety of emotions.
In addition, eye contact, pupil size, and the smile provide additional cues to informed observers.
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Forehead Wrinkles Anger
Eyebrows Outer edges up
Anger
NoseUpward Contempt
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A2. Eyes Centered Focused
Gazing UpThinking
Gazing DownShame
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A2. Eyes
Gaze on the SideGuilty
Wondering Disinterested, Bored
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A3. Lips Parted Relaxed, Happy
Together
Possibly Concerned
Wide Open Very Angry
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A4. Arms
Arms Crossed Angry, Disapproving
Open Honest, Accepting
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HANDS
Tightly clenched hands usually indicate that the person is experiencing undue pressure.
It may be difficult to relate to this person because of his tension and disagreement.
Superiority and authority are usually indicated when you are standing and joining your hands behind your back.
Rubing gently behind or beside the ear with the index finger or rubbing the eye usually means the other person is uncertain about what you are saying.
Leaning back with both hands supporting the head usually indicates a feeling of confidence or superiority.
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HANDS Cupping one or both hands over the
mouth, especially when talking, may well indicate that the person is trying to hide something
Putting your hand to your cheek or stroking your chin generally portrays thinking, interest or consideration.
Fingers bent across the chin or below the mouth most often shows critical evaluation.
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Interpreting Body Language
OPEN responsive reflectiveFORWARD
BACK combative fugitive
CLOSED
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Responsive
EXAMPLE :1 EXAMPLE:2
ENGAGED leaning forward Open Body Open Arms Open Hands
EAGER (sprint position)
Open Legs Feet under Chair On Toes Leaning Forward
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Reflective
EXAMPLE:1 EXAMPLE:2
LISTENING with head tilted
Lots of Eye Contact Nodding High Blink Rate
EVALUATING : sucking glasses / pencil
Stroking Chin Looking Up and Right Legs crossed in 4
pos. Ankle on Knee
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Fugitive
EXAMPLE:1 EXAMPLE:2
BORED staring into space
Slumped Posture Doodling Foot Tapping
REJECTION sitting/moving back
Arms Folded Legs Crossed in 11
pos. Thigh on Knee Head Down Frown
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Combative
EXAMPLE:1 EXAMPLE:2
LET ME SPEAK finger tapping
Foot Tapping Staring
AGGRESSIVE leaning forwards
Finger Pointing Fists Clenched
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Artifactual Communication and Color
Artifactual communication, is an integral part of the nonverbal package.
It includes the use of personal adornments such as clothing, jewellery , makeup, hairstyles
People are apt to make inferences about us based on the way we dress
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Color Influences Communication
Yellow cheers and elevates
moods
Red excitesandstimulates
Blue comfortsandsoothes
In some cultures black suggests mourning
In some cultureswhite suggestspurity
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Space and Distance, or Proximity factors
Proximity cues, including the treatment of space and territory influence interaction and help define the communication experience.
Edward Hall says there are four different distances that we keep between ourselves and other people:
intimate distance-0 to 18 inches; personal distance-18 inches to 4 feet; social distance-4 to 12 feet; and public distance-12 feet to the limit of sight.
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BARRIERS IN NON VERBAL COMMUNICATION
1. Flashing or rolling eyes2. Quick or slow movements3. Arms crossed, legs crossed4. Gestures made with
exasperation5. Slouching, hunching over6. Poor personal care7. Doodling8. Staring at people or avoiding eye contact9. Excessive fidgeting with materials
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What does this symbol mean to you?
In the United States it is a symbol for good job
In Germany the number one
In Japan the number five
In Ghana an insult In Malaysia the
thumb is used to point rather than a finger
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