body language

MANAGERIAL COMMUNICATION ASSIGNMENT NO:2

1

FIRST IMPRESSIONNON –VERBAL COMMUNICATION

Neha Giramkar

2

Non -Verbal Communication : AN OVERVIEW

•INTRODUCTION•IMPORTANCE•TYPES OF NON -VERBAL MESSAGES•BODY LANGUAGE•INTERPRETING BODY LANGUAGE•ARTIFACTUAL COMMUNICATION AND COLOR•SPACE AND DISTANCE / PROXEMICS•BARRIERS IN NON VREBAL COMMUNICATION

3

INTRODUCTION Non -Verbal Communication is the message or response

not expressed or sent in words-hints , suggestions , indications.

NVC is the unspoken communication that goes on in every Face-to-Face encounter with another human being.

It is recognized as the route to discover what the other side wants, without them ever saying it, like a secret way into their soul.

NVC stands for the innermost, instinctual form of human communication.

Actions speak louder than words.

4

IMPORTANCE OF NON-VERBAL COMMUNICATION

Communication researcher Mehrabian found that only 7% of a message’s effect are carried by words ; listeners receive the other 93% through non -verbal means.

Birdwhistell suggested that spoken words account for not more than 30-35% of all our social interactions.

Over 65 percent of the social meaning of the messages we send to others are communicated non-verbally

5

TYPES OF NON-VERBAL MESSAGES

A. Body Language orKinesics

B. Clothing or Artifactual Communication

C. Voice or Paralanguage

D. Space and Distance, or Proxemic factors

E. Color

F. Time, or Chronemics; and

G. Touch, or Haptics

6

A. Body Language“The bodily gestures, postures, and facial

expressions by which a person communicates non verbally with others”

-(Soukhanov 1992)

KINESICS: POSTURE GESTURE FACIAL EXPRESSIONS GAZE / EYE CONTACT

7

A. Body Language

1.Facial expression(s) 2.Eyes 3.Lips 4.Arms 5.Hands 6.Fingers

8

A1.1 The Face

The face is an important source of information.

Since the face cannot be easily hidden, it is an important source of nonverbal information and communicates a variety of emotions.

In addition, eye contact, pupil size, and the smile provide additional cues to informed observers.

9

Forehead Wrinkles Anger

Eyebrows Outer edges up

Anger

NoseUpward Contempt

10

A2. Eyes Centered Focused

Gazing UpThinking

Gazing DownShame

11

A2. Eyes

Gaze on the SideGuilty

Wondering Disinterested, Bored

12

A3. Lips Parted Relaxed, Happy

Together

Possibly Concerned

Wide Open Very Angry

13

A4. Arms

Arms Crossed Angry, Disapproving

Open Honest, Accepting

14

HANDS

Tightly clenched hands usually indicate that the person is experiencing undue pressure.

It may be difficult to relate to this person because of his tension and disagreement.

Superiority and authority are usually indicated when you are standing and joining your hands behind your back.

Rubing gently behind or beside the ear with the index finger or rubbing the eye usually means the other person is uncertain about what you are saying.

Leaning back with both hands supporting the head usually indicates a feeling of confidence or superiority.

15

HANDS Cupping one or both hands over the

mouth, especially when talking, may well indicate that the person is trying to hide something

Putting your hand to your cheek or stroking your chin generally portrays thinking, interest or consideration.

Fingers bent across the chin or below the mouth most often shows critical evaluation.

16

Interpreting Body Language

OPEN responsive reflectiveFORWARD

BACK combative fugitive

CLOSED

17

Responsive

EXAMPLE :1 EXAMPLE:2

ENGAGED leaning forward Open Body Open Arms Open Hands

EAGER (sprint position)

Open Legs Feet under Chair On Toes Leaning Forward

18

Reflective

EXAMPLE:1 EXAMPLE:2

LISTENING with head tilted

Lots of Eye Contact Nodding High Blink Rate

EVALUATING : sucking glasses / pencil

Stroking Chin Looking Up and Right Legs crossed in 4

pos. Ankle on Knee

19

Fugitive

EXAMPLE:1 EXAMPLE:2

BORED staring into space

Slumped Posture Doodling Foot Tapping

REJECTION sitting/moving back

Arms Folded Legs Crossed in 11

pos. Thigh on Knee Head Down Frown

20

Combative

EXAMPLE:1 EXAMPLE:2

LET ME SPEAK finger tapping

Foot Tapping Staring

AGGRESSIVE leaning forwards

Finger Pointing Fists Clenched

21

Artifactual Communication and Color

Artifactual communication, is an integral part of the nonverbal package.

It includes the use of personal adornments such as clothing, jewellery , makeup, hairstyles

People are apt to make inferences about us based on the way we dress

22

Color Influences Communication

Yellow cheers and elevates

moods

Red excitesandstimulates

Blue comfortsandsoothes

In some cultures black suggests mourning

In some cultureswhite suggestspurity

23

Space and Distance, or Proximity factors

Proximity cues, including the treatment of space and territory influence interaction and help define the communication experience.

Edward Hall says there are four different distances that we keep between ourselves and other people:

intimate distance-0 to 18 inches; personal distance-18 inches to 4 feet; social distance-4 to 12 feet; and public distance-12 feet to the limit of sight.

24

BARRIERS IN NON VERBAL COMMUNICATION

1. Flashing or rolling eyes2. Quick or slow movements3. Arms crossed, legs crossed4. Gestures made with

exasperation5. Slouching, hunching over6. Poor personal care7. Doodling8. Staring at people or avoiding eye contact9. Excessive fidgeting with materials

25

What does this symbol mean to you?

In the United States it is a symbol for good job

In Germany the number one

In Japan the number five

In Ghana an insult In Malaysia the

thumb is used to point rather than a finger

26