Bob Turel's Resume Slide Show

Which would you rather have, a trainer, or a talented learning &

development pro who can inspire, motivate, and generally mobilize your staff to contribute

to your Mission and Vision?

Well if you prefer the latter, then explore my

background and experience to see how

my talent can contribute to your goals and

objectives as they relate to learning and

professional development.

Bob Turel, Training Specialist and Distinguished Toastmaster

A Visual (and Vocal) Resume forLearning & Development Pro

Bob Turel

Summary of Qualifications

15+ years in:

Needs assessments

Instructional design

Training delivery

7+ years in:

Performance coaching

Career counseling

2+ years in Succession Planning

Current Mission

• Responsible for needs assessments, research, design, development, and delivery of all interpersonal skills training for 3,000+ employee organization.

• Provide performance coaching, career counseling, and succession planning services.

1995 – Present Training Coordinator City of St. Petersburg(Municipal Government)

City of St. Petersburg, FloridaAchievements and ROI

in Human Resources and Water Resources Departments

Accomplishments1. Created and redesigned

more than 50 interpersonal skills courses.

2. Created and delivered a specialized customer service workshop to more than 1,600 city employees, including a management reinforcement module.

3. Consulted with 10 department heads to design, develop, and administer a customer satisfaction survey.

Results

1. Increased enrollments more than 60%.

2. Standardized customer service training for entire organization, with customized emphasis on public sector culture.

3. Reduced incidences of less-than-quality service by 20% in participating departments.

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City of St. Petersburg Achievements and ROI

in Human Resources and Water Resources Departments

Accomplishments

4. Initiated the departmental training coordinator concept throughout entire city organization.

5. Created the first public speaking university for all city employees.

6. Regularly engaged as performance coach with first-line supervisors, middle-level managers, and frontline employees.

Results

4. Increased requests for customized training by departments at least 55%.

5. Improved presentation and speech-making competency of more than 250 city employees, including a mayor and city administrator.

6. Improved communications between staff and management, and fostered stronger team work.

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City of St. Petersburg Achievements and ROI

in Human Resources and Water Resources Departments

Accomplishments

7. Created first leadership university for all city employees.

8. Created the first safety training CBT for Water Resources field staff.

9. Completely revised 17 safety training courses.

Results

7. Provided universally recognized best practices for front-line staff, supervisors and managers.

8. Provided viable alternative to classroom learning and reduced overtime for required safety training.

9. Provided more professionally polished training materials for the safety trainer.

Additional Strengths

Education

Fairleigh Dickinson UniversityFairleigh Dickinson University

MBA Personnel Admin./Org. Psych.MBA Personnel Admin./Org. Psych.

Certifications

Interaction ManagementInstructor

Memberships

Work Samples & FeedbackFind out what my

customers say about their learning experiences

Peek in on a classroom experience

I am facilitating

This clip shows the opening moments in our Public Speaking workshop series:

http://www.youtube.com/watch?v=VXFBs-oZc4M

This clip shows a snippet from a speech evaluations workshop at a Toastmasters Learning Institute:

http://www.youtube.com/watch?v=m__AaQn9zps

http://www.linkedin.com/in/trainerguy

“Bob Turel is an extremely high energy, detailed oriented, quick witted, hard working, honest individual. Any company who adds him to their workforce is truly adding to their best assets. He will get the job done to the very best of his ability and generate the most positive 'air' to everyone around him. If you can hire him you will NOT be sorry! He has trained me in many classes over a long period of time, and I have learned much from him. He makes all the classes no matter what the material is the most interesting. I was always thankful that he was the 'teacher guy'. We will truly miss him here and it is our loss.” July 10, 2009Laura McKanna, Programmer Analyst, City of St. Petersburgworked with Bob at City of St. Petersburg

“Bob is a skilled training professional who possesses a keen awareness of issues and challenges that are prevalent in the work environment and is able to assist in meeting those challenges with grace and imagination. He is a well-rounded individual and can eloquently communicate his ideals at all levels of an organization (from top to bottom). His organizational and polished communication skills are among his many talents that stand out. Bob would be a welcome addition to any organization.” July 1, 2009Sharon Welch, Systems Development Manager, City of St. Petersburgworked with Bob at City of St. Petersburg

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Contact Information

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