Bob Nevins, Director [email protected] 617-626-4450
Jan 04, 2016
Portal Infrastructure as a Shared Service. Bob Nevins, Director [email protected] 617-626-4450. What drives shared services?. Fiscal realities Shrinking budgets Reduced staffing Re-usability All parties benefit from innovation Single view of government Consistency for the customer - PowerPoint PPT Presentation
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2
What drives shared services?
Fiscal realities Shrinking budgets Reduced staffing
Re-usability All parties benefit from innovation
Single view of government Consistency for the customer
Extensibility Ability to extend vertically and horizontally
3
What were the drivers of Mass.Gov?
Navigation by audience and topic, not government structure
Single gateway to multitude of services
Increased visibility of transactions
Corporate look and feel, simple navigation
Separate content from presentation
Ease of maintenance (and migration)
More centralized approach to governing
4
The portal stood our existing business process on its head
Centralized publishing at enterprise level -- content pushed to web by ITD, not agencies
Centralized publishing at agency level -- content maintained by programmers, not subject matter expert
Before Decentralized publishing standards and practices for 100s of agencies
= 100s of unique websites = 100s of unique navigation schemes= 100s of experts = 100s of toolsets
Costly to maintain, chaos for users
5
The portal stood our existing business process on its head
Centralized publishing standards and practices for 100s of agencies = One portal, a handful of subportals = One navigation scheme= One team of experts and community of content authors= One toolset
Diminishing costs to maintain, simple for users
After
Decentralized publishing at enterprise level -- content pushed to web by agencies, not ITD
Decentralized publishing at agency level -- content maintained by subject matter experts, not programmers
6
Navigation by audience and intention, while retaining some navigation by org. structure
Emphasis on transactions
Pages composed of reusable, recombine-able modules with multiple display attributes
Feature story to promote high visibility content, keep site fresh
Database-driven repository for content
User-friendly interface for content authors
Mass.Gov (enterprise top level)
7
Navigation by audience and intention, while retaining some navigation by org. structure
Emphasis on transactions
Pages composed of reusable, recombine-able modules with multiple display attributes
Feature story to promote high visibility content
Database driven repository for content
User-friendly interface for content update by contributors
Access to Virtual Gateway for Human Services
Going from 18 websites, to one sub portal
Health & Human Services
8
Navigation by audience and intention, while retaining some navigation by org. structure
Emphasis on transactions
Pages composed of reusable, recombine-able modules with multiple display attributes
Feature story to promote high visibility content
Database driven repository for content
User-friendly interface for content update by contributors
Going from 8 websites, to one sub portal
Consumer Affairs & Business Regulation
9
Feature story to promote high visibility content
Database driven repository for content
User-friendly interface for content update by contributors
Streaming video
Archiving of press releases
Governor’s Office
10
Database driven repository for content
User-friendly interface for content update by contributorsEmphasis on transactions
Re-usable modules (e.g. search, Homeland Security, news&updates, etc.
Category-based navigation
ITD Employee Only site
11
Portal Structure works on various levels
Enterprise Level Mass.Gov
Executive Level Governor’s Office, EOHHS,
Econ Development, Consumer Affairs, etc
Agency Level DTA, DSS, DMR, etc
Sub-agency Level
ITD Empl.
site
12
Elements of the portal
Hosting environment Physical servers App server and web server software Network access/bandwidth
Portal software Content management software Small centralized portal team Growing base of expert users, shared
toolsets = shared knowledge
13
COST
vOLUME
Incremental value of shared service
Yr
1
Yr
2
Yr
3
Yr
4
Yr
5
Yr
6
VALUE
14
Wrap up - Benefits of Shared Services
Build once, use many
Distribute cost across entities and over time
Shared tools prevents “job lock”
Promotes “one-enterprise” culture
16
Most Popular Transactions and DatabasesPer Month
-
2,000
4,000
6,000
8,000
10,000
12,000
14,000
17
Growth in Mass.Gov Monthly Pageviews
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