Servant Leadership Board of County Councilors Work Session Jim Rumpeltes, interim county manager Aug. 30, 2017
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Servant LeadershipBoard of County Councilors Work Session
Jim Rumpeltes, interim county manager
Aug. 30, 2017
– Robert Greenleaf, 1970
“Servant Leadership is a philosophy and set of practices that enrich people’s lives, build better organizations and ultimately, create a more just and caring community.”
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The mission of Clark County government is to enhance the quality of life in our diverse community by providing services with integrity, openness and accountability.
Servant Leadership philosophy
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Customers
Employees
Managers
Senior Leaders
Community
RESPONSIVE
RESPONSIBILITY
Servant Leadership companies
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Community
Employees
Strategy
Culture
1 A Person of Character
2 Who Puts People First
3 Skilled Communicator
4 Compassionate Collaborator
5 Has Foresight
6 Is a Systems Thinker
7 Leads with Moral Authority
Customers
Seven Pillars of Servant Leadership
Servant Leaders
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Clockwise from top left: Nelson Mandela, Mother Teresa, Steve Jobs of Apple, Colleen Barrett of Southwest Airlines.
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CULTURE
Puts people first
Skilledcommunicator
Compassionate collaborator
Hasforesight
Systems thinker
Clark County employeesnts
STRATEGY
SERVANT LEADERSHIP
CLARK COUNTY RESIDENTS
Servant leaders at Clark County
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David Bottamini Travis Moultrie, Juvenile Detention
Sharon Lumbantobing, Community Planning
Servant leaders at Clark County
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Gwen Browne, Prosecuting Attorney’s Office
Annie Wentland, Treasurer’s Office
Servant leaders at Clark County
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Scot Brantley, Public Works
Servant leaders at Clark County
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Camara Banfield, Prosecuting Attorney’s Office Attorney’s Office
Servant Leadership Work Session
• Better customer service
• More creativity, positivity and innovation
• Great productivity, profitability and engagement
• Higher employee retention and fewer sick days
Servant Leadership benefits
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Servant leaders at Clark County
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David Bottamini, Public Works Emily Brown, Juvenile Court
Servant Leadership Work Session
–-Simon Sinek, marketing consultant and motivational speaker
“Customers will never love a company until the employees love it first.”
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–Steve Maraboli, business and behavioral science writer and lecturer
“Make sure your business is creating a service experience so good that it demands loyalty.”
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Servant leaders at Clark County
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Thank you!
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Comments and questions
Clark County Public Service Center
1300 Franklin Street • PO Box 5000
Vancouver, WA 98666-5000
Servant Leadership Work Session
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