Product Features Support the needs of your dynamic business with the robust IT Service Management capabilies available in Remedyforce: Incident & Problem Management: A best pracce approach to the management of incidents, problems, service requests, and tasks. Improve your customer sasfacon levels and resoluon rates while reducing costs. Change Management: Tracks, controls, and reports on the process of IT Change Management, with workflow based on your business requirements. Minimize risk through effecve process enforcement and approval automaon. Configuraon Management: Integrated asset inventory maintains accurate asset informaon in the Remedyforce Configuraon Management Database (CMDB), providing visibility into root cause and impact analysis. Release Management: Management of the processes for planning, scheduling, and controlling the build, test, and deployment of releases and new funconality while protecng the integrity of exisng services. Self-Service & Service Catalog: Intuive portal for customers / employees to resolve their own issues or needs. Users can submit new service requests, search for soluons to common problems in a vast knowledge base or view the status of previously submied incidents. Includes access to self-service via mobile devices. Collaboraon via Chaer & Chat: Collaborate, solve incidents, submit approvals and crowd source informaon via a Chaer post or via a chat session. IT Best Pracces: Out-of-the-box access to industry and ITIL best pracces reduces training, speeds resoluon, and migates risk and compliance / governance. Business Challenge Today’s modern business relies on technology, more than ever before, to gain and maintain a compeve advantage. This reliance on technology has put unprecedented pressure on IT and IT service organizaons to support the ever changing and evolving needs of the business. However, most IT organizaons struggle to support this new level of demand because the technology and processes in place are inflexible and align with business operaons of the past. To stay on pace with the evolving needs of the business, IT service organizaons need modern, flexible, intuive service and support technology that supports the fricon-free flow of informaon among people, teams and departments. The soluon must be fast to deploy, easy to maintain and painless to adapt and integrate. Website: www.vyomlabs.com • Comprehensive IT Service Management and ITIL funconality helps IT run at the speed of business • Social, Mobile and Collaborave capabilies make connecng people and informaon easy • Built from the cloud up on the world’s leading cloud plaorm, salesforce.com, helps you realize value fast and reduces ongoing maintenance • Out-of-the-box integraons to technologies core to your business today including BMC soluons & salesforce.com offerings, as well as 2,500+ salesforce.com AppExchange soluons Product Overview BMC Remedyforce Modern Service Management for High Speed IT [ITSM on Salesforce] Fig: Remedyforce is collaborave, leveraging Chaer to crowd source informaon, answers and resources • Improve business sasfacon by 30% by streamlining processes and expeding request fulfillment • Reduce audit prep me by 96% with out-of-the-box and automated reporng • Realize value and support the business fast with our 60 days value realizaon commitment • Comes with ITSM Implementaon and Services Methodology from Vyom Labs which are commended by Gartner Key Benefits Fig: Remedyforce is intuive, centralizing all revelant work in one easy to navigate console Introducon BMC Remedyforce is built on Salesforce1—the world's most widely used cloud plaorm—to deliver complete IT service management funconality with the secure social, mobile, and collaborave capabilies users expect. The key element in Remedyforce is Personalized self-service that gives users new access to service offerings. Our team specializes in Remedyforce implementaon with Automaon as focus. Vyom AutomaonEdge is aimed at building a strong business case for Automaon in IT. With transparent analysis, ROI calculaons and technical feasibility – our team helps you with automaon of support systems, business applicaons and business needs in Remedyforce. Email: [email protected]