BLUETOOTH SMART PADLOCKSMaster Lock utilizes Bluetooth Smart technology to facilitate wireless communication between locks and mobile devices. These padlocks are designed in a way
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reproduced, transmitted or modified in any form or by any means without prior written permission of The Master Lock Company.
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Bluetooth Smart Padlock Support - FAQs
■ How do I obtain the Activation Code for my Bluetooth Smart 4400 or 4401 padlock?
You can obtain the Activation Code through one of the following options:
1) Visit a Master Lock distributor/retailer
Bring the lock to a Master Lock distributor or retailer. The lock must not be attached to anything.
Ask the distributor or retailer to contact Master Lock for the Activation Code on your behalf using the Lock/Device ID which is engraved on the back of the lock and noted in the app under About This Lock as "Device". The Lock/Device ID starts with the letter A and is followed by 5 numbers or letters. US distributors may call 1-800-308-9244. Canadian distributors may call 1-800-227-9599.
Please note that although Master Lock does not charge for this service, some distributors or retailers may charge a fee.
– OR –
2) Submit an Activation Code Retrieval Form
Print out the Activation Code Request Form from a Printer Friendly Page or download the Bluetooth Activation Request Form. Have your Activation Code Request Form notarized by a Notary Public to prove you are the owner of the lock. You can include up to 6 Activation Codes on one notarized form.
*Note for inmates at a correctional facility: In addition to the Activation Code Request Form, you must submit your request on official prison facility
letterhead. In lieu of notarization, the Activation Code Retrieval Form must be signed by a prison facility official.
Mail your form to: Master Lock Company Bluetooth Smart Padlock Activation Code Request 137 W Forest Hill Ave. Oak Creek WI 53154
Once the request is received, your Activation Code will arrive in approximately 1-2 weeks (if selecting mail as the delivery method.)
reproduced, transmitted or modified in any form or by any means without prior written permission of The Master Lock Company.
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Bluetooth Smart Padlocks – Troubleshooting FAQs
■ Why can’t I open the battery drawer/door to replace the battery?
To prevent battery theft or tampering, the battery drawer on the 4400 series and the battery door on the 4401 series can only be opened with the lock in the unlocked position. The drawer on the 4400 series can only be extended part way with the lock in the locked position, to allow for an external battery to access the jump contact.
■ My lock will not relock. What should I do?
This can occur if the lock shackle is closed and opened again quickly before the motor has time to relock the lock. Press any button on the lock keypad and when the lock lights green, close the lock and it will light blue when locked..
■ The keypad on my 4401DLH outdoor lock has frozen so the buttons cannot be pressed. What should I do?
If moisture on the lock keypad freezes so that a button cannot be pressed, we recommend warming the lock keypad between gloved hands for a short time to melt the ice until the button can be pressed. The lock should then resume normal operation.
■ My 4401 outdoor lock lights green but the lock won’t unlock. How do I unlock it?
If the lock is in Touch Unlock mode, push the top of the metal shackle firmly down into the lock body to ensure proper mechanical engagement. Then, press any button on the lock and it should light blue and unlock, resuming normal operation.
If the lock is in Swipe Unlock mode, push the top of the metal shackle firmly down into the lock body to ensure proper mechanical engagement. The app should change to blue to show as locked and then display the swipe arrow prompts to unlock the lock, resuming normal operation.
If you are trying to unlock using a directional manual code on the lock keypad, push the top of the metal shackle firmly down into the lock body to ensure proper mechanical engagement. Then, enter the manual code on the lock keypad. It should light blue and unlock, resuming normal operation.