BLR 2015 Survey Series Training & Development · 2015-05-09 · Leadership/management is the professional development topic covered most (78.9%) when training management team members

Training & DevelopmentSponsor 2Participant summary 3Executive summary 4Survey questions/data 10

BLR2015Survey SeriesMAY

Each month BLR conducts a nationwide survey to learn about current HR policies and practices throughout the country. On average, more than 1,800 individuals participate in the surveys. The data from each survey is aggregated and then shared with participants and posted on BLR websites.

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TrainingToday is a leading provider of online education programs for employees and supervisors. Each course in our extensive library addresses a specific topic with engag-ing and interactive presentations, delivering practical advice and clear instructions that trainees will remember long after the training is complete.

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Supervisors• Leadership for Employ-

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California• Environmental Compli-

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tory Analysis for Man-agers

• Safety Training for Healthcare

• HAZWOPER• Safety for Campus Em-

ployees• Construction Safety

Specialty Libraries• Project Management• Wellness• Customer Service• Sales• Communicating Effec-

tively• Hospitality• Food Service Safety

Survey sponsor

http://trainingtoday.BLR.com

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Survey participantsOrganizations with up to 250 employees account for 53.5% of our survey participants and 23.1% have 251 to 1,000 employees. Another 13.7% employ 1,001 to 5,000 individuals and 9.7% of survey respondents work in organizations with more than 5,000 employees.

Privately owned, for-profit organizations are represented by 54% of survey participants and not-for-profits account for 19.6%. Public corporations make up 11.7% and governments represent 14.7%. Industries include:

• Manufacturing – 15.3% • Health care and social assistance – 14.3% • Finance and insurance – 8.6% • Educational services – 10.4% • Public administration – 5.7% • Professional, technical, and scientific services – 6.4% • Retail trade – 2.9% • Transportation and warehousing – 4.5% • Other services (except public administration) – 11.2%

Our 976 survey participants are classified as Staff (16.6%), Supervisor (7%), Manager (55.8%), and VP or higher (20.6%).

3

About this survey

Private, for-

profit54%

Private, not-for-profit

19%

Public corporation

12%

Government15%

Business type

HR’s roleHR not only decides what training is needed (59.8%) but also evaluates training options and purchases training materials (59.8%). HR schedules training sessions (67.3%) and conducts the training (60.4%) as well. Additionally, HR helps supervisors with training for employees as needed (74.8%) and evaluates/hires trainers (43.1%).

When asked who makes decisions about training, 63.6% (85.2% in 2014 and 70% in 2013) of the participants in our survey indicated that it’s executive management. Human resources management is involved in making those decisions for 63.8%. In-house counsel is involved in the decision-making process for 7.3% and training/development staff is involved for 35% of survey participants. Supervisors and managers, however, are involved in the decision-making process for 57.3%.

Training processFull-time trainers are on staff for 36.6% (up from 29.5% in 2014), while 39.3% utilize a learning management system. One hour is the typical session length for employee training

for 35.3% of survey participants and it is two hours for 18.7%. For 17.6% four hours is the norm and a half-hour is the session of choice for 13.2%. Ninety minutes is regularly scheduled by 11.2% and all day

Does your organization employ full-time trainers? Does it offer developmental as well as job-specific training?

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59.8% 59.8%67.3%

60.4%

43.1%

74.8%

13.2%

Decideswhat

training isneeded

Evaluatestraining

options andpurchases

trainingmaterials

Schedulestraining

sessions

Conductstraining

sessions

Evaluatesand hirestrainers

Assistssupervisorsas needed

Other(pleasespecify)

HR's role in training

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training is typical for 22.5%. Forty-five minutes is the usual for 11.3% and training sessions of 15 minutes or less trails the pack at 5.3%.

Our survey shows that the method used most regularly for training employees is in-person presentations by HR at 56.1%, followed by providing printed materials at 37.7%. Online training is used regularly by 24.9% and video-based or DVD-based materials are regularly used by 16.1%. In-person training sessions presented by experts from outside the company are a regularly used method for 20.6%. Outside conferences are a regular staple for 15.8% and 11.7% regularly utilize telephone/audio seminars.

In the coming years, 80.6% expect to use online training and 80.1% plan to utilize in-person sessions conducted by the HR staff. Video/DVD will be used by 49.6% and mobile/tablet-based materials will be used by 31.9%. Telephone/audio conferences will be utilized by 38.4%. Experts from outside the organization will be brought in by 61.1% and attendance at outside conferences will be a staple for 64.2%.

BudgetsCompliance training budgets in 2016 will remain level with 2015 for 54.7% and will increase for 22.2% of survey participants who answered this question. Development training leads the budget increase list at 35.3% followed by technical/professional training at 27.5%. Dollars budgeted

12.3%will bump up 2016 budgets for training infrastructure.

3.5%

31.9%

38.4%

49.6%

54.2%

61.1%

64.2%

80.1%

80.6%

Other

Mobile/tablet-based materials

Telephone/audio seminars

Video/DVD-based materials

Print materials

In-person by outside experts

Outside conferences/training

In-person presentation by HR staff

Online training

Future training methods

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for training infrastructure (e.g., LMS) will bump up for 12.3% and training budgets for HR staff (train the trainer) will increase for 19%.

MetricsMeasuring the effectiveness of training is a formal process for an average of 47.6% (up from 24.4% in 2014) who answered this question in our survey. Supervisor or management input leads the list at 67.8% (26.8% in 2014), followed closely by evaluation of employee performance at 63.7%. Trainee evaluation of the trainer comes in next at 56.9% (43.2% in 2014), then testing trainees on the training content at 45.9% (33.8% in 2014).

ROI (return on investment) and ROE (return on engagement) round out the list at 27.3% and 23.9%, respectively (up from 9.1% each in 2014).

Professional developmentFormal mentoring programs are available for employees at 29.6% of survey participants who answered this question in our survey and they are available for supervisors at 22.5%. Manager-level employees are included in formal mentoring programs at 22%. Formal onboarding programs for new

39% have a formal train-ing program for high potential EEs.

4.6%

23.9%

27.3%

45.9%

56.9%

63.7%

67.8%

Other

ROE (return on engagement)

ROI (return on investment)

Testing of trainees on content presented

Trainee evaluations of trainer

Evaluation of performance after training

Supervisor or management input

How training effectiveness is measured

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employees are in place at 76% and a formal training program for high potential employees is available at 35%.

Leadership/management is the professional development topic covered most (78.9%) when training management team members and company mission and values comes in second at 70.8%. Following closely is dealing with problem employees at 68.9% and ethics/integrity at 68.6%. Coming in next is team building at 64.1%. Other professional development training topics for management include:

• Communication/presentation – 63.7% • Job-related skills – 58% • Time management – 50.7%

Our survey question regarding professional development for employees paints a picture similar to 2014 with job-related skills topping the list for 84.4%, followed by company mission and values at 79.2%. Next in line is ethics/integrity at 65.9% and communication/presentation at 54.9%. Other professional

development training topics for employees include team building (52.6%), time management (45.4%), dealing/coping with problem employees (25.4%), and leadership/management (24.3%).

Employee trainingIncoming employees with no college education require more non-technical training than their counterparts of prior years for 27.2%. This employee group requires the same amount of training for 49.1% and less training for 3.3%. Also, they require more

17% say college edu-cated EEs require more tech training.

54.9%

79.2%

84.4%

25.4%

65.9%

24.3%

52.6%

45.4%

63.7%

70.8%

58.0%

68.9%

68.6%

78.9%

64.1%

50.7%

Communication,Presentation

Mission and values

Job-related skills

Problem employees

Ethics/Integrity

Leadership, Management

Team building

Time management

Professional development topics

Management Employees

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tech training for 26.4%, the same amount of training for 53.6%, and less training than in the past for 5.5%.

College educated workers require more non-tech training for 21%, the same level of training for 58.4%, and less training for 8.8%. College educated workers require more tech training for 17%, the same amount of training for 57.2%, and less training for 14.8%.

The training topic most needed for the organizations represented by our survey participants is leadership/supervisory skills (19.2%), followed by engagement/motivation (12.3%). Training in communication skills comes in third at 11.6%,

with performance management training next at 10.3%, then employee conduct/workplace respect at 10.1%.

More time for training is the number one need for 19.9% and cost-effective training is the number one need for 16.6%. A training needs analysis is at the top of the list for 11.7% and training measurements/metrics is the number one training need for 11.1%.

The number one complaint regarding training is a limited budget for 15.8% and not having enough time for training heads the complaint

10.7% cite having no pro-gram as their big-gest training issue.

N o n e xe mp t e mp lo y e e s

E xe mp t e mp lo y e e s

S up e rv is o rs & M a na g e rs E xe c utiv e s

Attendance 60.6% 52.2% 55.9% 33.0%

Discrimination 64.4% 65.4% 75.7% 63.2%

Emergency procedures 75.0% 72.7% 77.1% 64.3%

Ergonomics 33.9% 31.2% 37.4% 27.1%

Fair Labor Standards Act (FLSA) 25.4% 26.9% 57.8% 44.6%

Family and Medical Leave Act (FMLA) 40.4% 40.8% 62.4% 48.9%

New hire orientation 79.5% 76.6% 78.6% 61.4%

Respectful workplace 66.2% 64.0% 67.3% 55.8%

Safety/Hazardous materials 69.8% 64.8% 65.9% 48.8%

Sexual harassment 74.7% 72.8% 78.8% 68.5%

Workplace violence 58.5% 57.1% 61.8% 51.1%

None of the above 2.9% 2.7% 2.9% 3.4%

T ra ining topic s by e mploye e group

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list for 13.3%. Having no formal training program is the biggest complaint for 10.7% and lack of management support is the number one issue for 10.4%.

Products and servicesCost of training products/services is a consideration for 87.7% of survey participants and the quality of the training materials is a decision factor for 78.4%. Adaptability to their needs is important for 76.2% and the amount of time required for training is a factor for 74.8%. Ease of use is a consideration for 67.9%. Trainer credentials is a factor for 49.9%, while the ability to deploy training materials on mobiles/tablets is a consideration for 16.3% and the kind of equipment required is a consideration for 40.6%.

The most recommended source/vendor for training is SHRM at 63.7%. Coming in 2nd and 3rd are BLR (51.7%) and HR.BLR.com (50.6%). Rounding out the top five at 4th and 5th are OSHA (49.7%) and the Human Resources Certification Institute (42.9%).

63.7% recommend SHRM as a source for training products.

3.5%16.3%

40.6%49.9%

67.9%74.8%76.2%78.4%

87.7%

Other

Mobile/tablet compatible

R equired equipment

T rainer's credentials

E as e of us e

T ime required

Adaptability

Quality of material

C ost

Factors considered when evaluating training products/services

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Survey Data

Answer Options Response Percent Response Count

US: Central/Rocky Mountain/Southwest: AZ, CO, ID, KS, MT, ND, NE, NM, NV,SD, UT, WY 7.7% 75

US: East Central: IA, IL, IN, MI, MN, MO, OH, WI, WV 21.5% 209

US: Far West: AK, CA, HI, OR, WA 9.9% 96

US: Northeast/Mid-Atlantic: CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VA, VT 22.1% 214

US: South: AL, AR, FL, GA, KY, LA, MS, NC, OK, SC, TN, TX 22.7% 220

International 16.1% 156

970

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answered question

Where is your organization headquartered?


Private, for-profit 54.0% 522

Private, not-for-profit 19.6% 189

Public corporation 11.7% 113

Government 14.7% 142

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Please select the category that best describes your business type.

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Answer Options Response Percent

Response Count

Accommodation, Food Services 1.5% 15

Administrative and Support Services 2.6% 25

Agriculture, Forestry, Fishing, and Hunting 0.9% 9

Arts, Entertainment, and Recreation 1.3% 13

Construction 3.7% 36

Educational Services 10.4% 101

Finance and Insurance 8.6% 84

Health Care and Social Assistance 14.3% 139

Information (Media, Data, Telecommunication) 2.7% 26

Management of Companies and Enterprises 1.1% 11

Manufacturing 15.3% 149

Mining, Quarrying, and Oil and Gas Extraction 1.7% 17

Other Services (except Public Administration) 11.2% 109

Professional, Scientific, Technical Services 6.4% 62

Public Administration 5.7% 55

Real Estate and Rental and Leasing 1.2% 12

Retail Trade 2.9% 28

Transportation and Warehousing 4.5% 44

Utilities 1.9% 18

Waste Management/Remediation Services 0.3% 3

Wholesale Trade 1.6% 16

972

4

Please select the industry category that best describes the nature of your business.

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1-50 22.7% 22051-100 13.6% 132101-250 17.2% 167251-500 13.9% 135501-1,000 9.2% 891,001 - 5,000 13.7% 1335,001+ 9.7% 94

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Number of employees

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Staff 16.6% 114

Supervisor 7.0% 48

Manager 55.8% 382

VP or higher 20.6% 141

685

291

Job title or position

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Answer Options Response Percent

Response Count

Decides what training is needed 59.8% 505

Evaluates training options and purchases training materials 59.8% 505

Schedules training sessions 67.3% 568

Conducts training sessions 60.4% 510

Evaluates and hires trainers 43.1% 364

Assists supervisors as needed 74.8% 631

Other 13.2% 111

844

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What is HR's role in training at your organization?


Training/development staff 35.0% 297

Supervisors and managers 57.3% 486

Human resources management 63.8% 541

Executive management 63.6% 539

In-house counsel 7.3% 62

Other 5.3% 45

848

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Who makes decisions about training at your organization?

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15 minutes or less 5.3% 45

30 minutes 13.2% 112

45 minutes 11.3% 96

60 minutes 35.3% 299

90 minutes 11.2% 95

2 hours 18.7% 158

4 hours 17.6% 149

All day 22.5% 190

Other 12.9% 109

846

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How long do training sessions typically last?

Answer Options Never Rarely Sometimes Regularly Response Count

Mobile/tablet-based materials 46.9% 25.0% 14.0% 5.0% 766

Video/DVD-based materials 12.3% 25.4% 40.5% 16.1% 795

Print materials 3.7% 14.6% 38.9% 37.7% 800

Online training provider 16.5% 19.3% 33.8% 24.9% 797

Outside conferences/seminars 7.2% 18.9% 54.4% 15.8% 812

Telephone/audio seminars 20.9% 24.8% 36.3% 11.7% 790

In-person presentation by experts from outside the company

9.8% 25.3% 42.1% 20.6% 825

In-person presentation by your staff 2.7% 7.6% 31.7% 56.1% 827

843

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How often is training conducted via the media listed below?

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Other 3.5% 29

Mobile/tablet-based materials 31.9% 268

Telephone/audio seminars 38.4% 322

Video/DVD-based materials 49.6% 416

Print materials 54.2% 455

In-person by outside experts 61.1% 513

Outside conferences/training 64.2% 539

In-person presentation by HR staff 80.1% 672

Online training 80.6% 676

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In the coming years, what training do you expect your organization will use?

skipped question

Answer Options Don't know

Will decline

Stay the same Increase Response

CountCompliance training 19.8% 2.7% 54.7% 22.2% 834

Developmental training 16.2% 4.1% 43.4% 35.3% 830

Technical/professional training 15.9% 4.1% 50.7% 27.5% 823

Infrastructure (e.g., LMS) 32.2% 6.6% 43.5% 12.3% 793

Training Staff (train the trainer) 23.7% 6.0% 44.5% 19.0% 781

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How will training budgets for the following change next year (2016)?

15


Other 4.6% 38

ROE (return on engagement) 23.9% 199

ROI (return on investment) 27.3% 227

Testing of trainees on content presented 45.9% 382

Trainee evaluations of trainer 56.9% 474

Evaluation of performance after training 63.7% 531

Supervisor or management input 67.8% 565

833

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Metrics: How do you measure the effectiveness of training?

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Answer Options Yes No Not sure Response Count

For staff 29.6% 66.3% 3.3% 754

For supervisors 22.5% 71.6% 4.6% 750

For managers 22.0% 71.8% 4.6% 748

760

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answered question

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Does your organization have a formalized mentoring program?


Yes 76.0% 579

No 21.3% 162

Not sure 2.8% 21

762

214skipped question

Does your organization have a formal onboarding program for new employees?

answered question

16


Yes 35.0% 266

No 56.8% 431

Not sure 8.2% 62

759

217skipped question

Does your organization provide a formal training program for high potential employees?

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Answer Options Employees Management Response Count

Communication, Presentation 54.9% 63.7% 553

Mission and values 79.2% 70.8% 625

Job-related skills 84.4% 58.0% 652

Problem employees 25.4% 68.9% 548

Ethics/Integrity 65.9% 68.6% 570

Leadership, Management 24.3% 78.9% 608

Team building 52.6% 64.1% 542

Time management 45.4% 50.7% 449

736

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Which of the following professional development topics are covered in your training for each employee group?

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Answer Options Nonexempt EEs

Exempt EEs

Supv. & Mgrs. Exec. Response

Count

Attendance 60.6% 52.2% 55.9% 33.0% 521

Discrimination 64.4% 65.4% 75.7% 63.2% 594

Emergency procedures 75.0% 72.7% 77.1% 64.3% 609

Ergonomics 33.9% 31.2% 37.4% 27.1% 322Fair Labor Standards Act (FLSA) 25.4% 26.9% 57.8% 44.6% 468Family and Medical Leave Act (FMLA) 40.4% 40.8% 62.4% 48.9% 492

New hire orientation 79.5% 76.6% 78.6% 61.4% 659

Respectful workplace 66.2% 64.0% 67.3% 55.8% 533Safety/Hazardous materials 69.8% 64.8% 65.9% 48.8% 547

Sexual harassment 74.7% 72.8% 78.8% 68.5% 608

Workplace violence 58.5% 57.1% 61.8% 51.1% 485

None of the above 2.9% 2.7% 2.9% 3.4% 35

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Which of the following topics are covered in your training for each employee group?

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Communication skills 11.6% 86

Compliance 4.3% 32

Customer service skills 4.5% 33Employee conduct, workplace respect, professionalism 10.1% 75

Engagement, motivation 12.3% 91

Job skills training 6.3% 47

Leadership, supervisor skills 19.2% 142

Performance management 10.3% 76

Problem solving 3.9% 29

Safety and security 3.8% 28

Team building 10.0% 74

Other 3.8% 28

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Which of the following training topics is most needed in your organization?

18

Answer Options Significantly more More

About the

sameLess Significantly

lessResponse

Count

College educated, technical training 5.7% 17.0% 57.2% 14.8% 2.4% 684

College educated, nontechnical training 6.0% 21.0% 58.4% 8.8% 2.0% 678

Not college educated, technical training 7.9% 26.4% 53.6% 5.5% 1.6% 670

Not college educated, nontechnical training 12.1% 27.2% 49.1% 3.3% 2.0% 660

705

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Do current incoming employees for the following groups require more or less training than their counterparts of prior years?

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Yes 36.6% 265

No 62.5% 453

Not sure 1.0% 7

725

251skipped question

Does your organization have staff for whom training is a full-time job?

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Yes 39.3% 285

No 51.7% 375

Not sure 9.1% 66

726

250skipped question

Does your organization utilize a learning management system?

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19


Other 3.5% 25

Mobile/tablet compatible 16.3% 117

Required equipment 40.6% 291

Trainer's credentials 49.9% 358

Ease of use 67.9% 487

Time required 74.8% 536

Adaptability 76.2% 546

Quality of material 78.4% 562

Cost 87.7% 629

717

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Which of the following factors do you consider when evaluating training products/services?


Better training materials/tools 6.5% 46

Cost-effective training 16.6% 118

Increased training budget 7.9% 56

More time for training 19.9% 142

More training 6.3% 45

More training staff 3.5% 25

Standardized training program 11.0% 78

Training measurements/metrics 11.1% 79

Training needs analysis 11.7% 83

Other 5.6% 40

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What is your organization's number one training need?

answered question

20


Inadequate trainers 2.4% 17

Inadequate training materials 1.3% 9

Inconvenient timing 2.9% 21

Ineffective training 2.5% 18

Lack of employee support 4.5% 32

Lack of management support 10.4% 74

Lack of measurements, metrics for training 9.0% 64

Limited budget 15.8% 113

Logistics, multiple locations 5.5% 39

No training staff 1.4% 10

No formal training program 10.7% 76

Not applicable to job 0.8% 6

Not enough time for training 13.3% 95

Not enough training available 3.8% 27

Takes too much time away from job 9.3% 66

Too expensive 1.5% 11

Too much training required 1.5% 11

Other 3.4% 24

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What is your number one complaint regarding your organization's training program?

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21

Answer Options Highly recommend Recommend

No experience with them

Might recommend

Not recommended

Response Count

American Management Association (AMA) 7.2% 23.3% 49.1% 8.1% 1.7% 595

American Society for Training and Development (ASTD) 10.2% 19.5% 51.8% 6.0% 1.4% 592

Bloomberg/BNA 2.4% 10.7% 68.6% 4.5% 2.0% 587

Business 21 Publishing 0.9% 6.3% 73.7% 4.5% 1.4% 578Business and Legal Resources (BLR) 11.6% 40.1% 26.3% 12.2% 1.5% 610

Equal Employment Opportunity Commission (EEOC) 8.1% 30.0% 40.2% 10.5% 3.0% 612

HR.com 6.5% 28.8% 42.8% 10.4% 1.4% 598

HR.BLR.com 11.3% 39.3% 29.1% 10.1% 1.4% 607

Human Resources Certification Institute (HRCI) 12.5% 30.5% 38.1% 8.1% 2.1% 608

HRHero.com 4.5% 23.4% 51.2% 8.4% 1.8% 595

HRLaws.com 5.6% 23.6% 51.1% 7.4% 1.7% 594

HRLearningCenter.com 3.9% 14.0% 64.7% 3.3% 1.5% 582

HRTrainingCenter.com 2.7% 11.3% 68.2% 3.6% 1.7% 582

J.J. Keller 4.4% 18.5% 55.1% 8.6% 2.3% 591

Lorman Education Services 2.3% 9.8% 67.3% 4.4% 2.9% 576

Occupational Safety and Health Administration (OSHA) 12.3% 37.4% 29.9% 10.1% 2.0% 610

Society for Human Resource Management (SHRM) 24.8% 38.9% 20.1% 9.5% 1.8% 633

State Department of Labor 5.9% 26.1% 43.2% 11.9% 2.4% 596

Thompson Publishing 1.7% 11.9% 63.8% 7.8% 2.3% 582

TrainingToday.com 4.1% 9.3% 67.9% 4.8% 1.5% 583

United States Citizenship and Immigration Services (USCIS) 2.9% 13.8% 63.2% 5.7% 2.7% 588

U.S. Department of Labor 7.5% 29.1% 38.1% 12.2% 2.7% 597

World at Work 4.8% 12.5% 65.3% 5.0% 1.2% 591

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Based on your experience with them, please rate the following training resources

BLR 2015 Survey Series Training & Development · 2015-05-09 · Leadership/management is the professional development topic covered most (78.9%) when training management team members

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