Blacksmith International Culture

Blacksmith Cu l ture

Life is short. Love what you do.

Our Miss ion

“No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.”

- Jack Welch GE

Our mission is to provide the best outsourced manufacturing experience available.

We want to take the burden out of product sourcing so our clients can rest easy and focus their attention on what they do best – growing their business.

Our Vis ion

"Whatever you can do or dream you can, begin it. Boldness has genius, and magic and power in it. Begin it now." 

- Goethe

We are the very best resource for companies needing help sourcing products. By utilizing our supply chain network and expertise and by an unmatched dedication to the customer experience, we allow our clients to sleep well at night knowing their supply chain is in good hands and their products will be delivered on time without issues.

Our Promise

“A brand is more than a promise. It is a promise delivered.”- Dennis Lee Yohn

Blacksmith International delivers your products on-time with high quality standards. You will always receive competitive pricing and responsive service while being protected from copycats and increased competition. You can expect quality control and attention to detail throughout the entire production process. The end result – increased quality and sustainable, long-term profitability.  

We are your Chief Outsourcing Officer.

Our Cu l ture

“Customers will never love a company until the employees love it first.”- Simon Sinek, Start With Why

We are committed to an exceptional customer experience

Our metrics are our North Star Customers, not competitors, define us We believe in the power of team We listen intently and communicate clearly We all do what needs to be done We are flexible but accountable We want to do “good” in the world We pursue personal growth for the collective good

Except iona l Customer Exper ience

“Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral.”

- Rick Tate, ThinkIT

We exist to make profit, provide for our employees, and deliver a service to our customers.

Our guiding principle – Do everything you can to make the customer experience special in every way.

Metr ics are our North Star

“In God we trust, al l others bring data”- W. Edwards Deming, American Engineer

Our metrics help us navigate a safe path for growth and profitability.

We know the metrics that impact our parts of the business and work daily to move the needle in a positive way.

Customers , Not Compet i tors Define Us .

“We want to understand what works here rather than what worked at any other organization.”

- Laszlo Bock, Google

We will not let a competitor define us. If we want to know how well we are doing, we ask the customer.

If they are happy and the company is healthy, competition only makes us better.

We Be l ieve in the Power o f Team

“None of us is as smart as all of us.”- Ken Blanchard, Ken Blanchard Companies

The whole is greater than the sum of the parts.

We hire only those who we want to work with, we believe in, and who fits! We hire them because the job is critical and we understand to be successful we need the unique skills and perspective each team member brings to the table.

We L is ten In tent ly and Communicate C lear ly

“The quality of your attention determines the quality of other people's thinking. If the conditions are right, the huge intelligence of the human being surfaces. IDEAS seem to come from nowhere & sometimes STUN US” - Nancy Kline – Time to Think

We listen to each other and our customers with the expectation that everyone has within them the ability to solve any problem. We choose words carefully and value clear communication.

We do it not because it is the polite thing to do, but because when there is a culture of hearing, and respecting what others say, great thinking happens. Better ideas, better solutions, and higher quality thinking happens in an environment where everyone has the freedom of knowing their ideas are important.

We Al l Do What Needs to be Done

“No one ever attains very eminent success by simply doing what is required of him; it is the amount and excellence of what is over and above the required that determines the greatness of ultimate distinction.”

- Charles Kendell Adams, American Historian

Job descriptions are only a starting point and territory an illusion.

We value those who want to reach beyond what is required of their role in order to maximize their own potential, the potential of the team, the value of the company, and the experience of the customer.

We are F lex ib le but Accountab le

“Our tradition calls for a commitment to accountability. This is not an assumption - this is a promise that I will be there for you; and I can count on you being there for me.’

- Bob Ladouceur, American Football Coach

We are flexible in our approach and trust team members to set their own schedules, work from wherever they choose, and do their job as they see fit.

All that matters are results. So long as everyone remains accountable to the company and each other, there is no need for unnecessary restrictions.

We Wi l l do Good in the Wor ld

“We make a living by what we get, we make a life by what we give.”- Winston Churchill, British PM

We believe our company can be used as a vehicle for doing good in the world. Our success as a company can be used to improve the lives of others.

Giving back, taking action, and being part of the community is a responsibility.

We Pursue Persona l Growth for Co l lect ive Ga in

“You will never feel truly satisfied by work until you are satisfied by life.” - Heather Schuck, The Working Mom Manifesto

Self-actualization is the product of growing through experience. The more we know ourselves the greater the impact we can have on those around us.

The greatest contributions to the company will come from those who value the truth and wisdom garnered from attending to the self.