Featured Andro id BlackBerry iPh one / iPad HP Palm w ebOS Windows Phone Join Our 3 MILLION+ Members Today! Register Here | Login BlackBerry Enterprise Server (BES) - What Is It? by Craig Johnston on 16 Feb 2009 07:55 AM 41 Research In Motion announced a new version of BES , version 5.0 on February 11th. It improves upon the existing BES platform in many ways which make administering a BES easier and more flexible. It brings a few new handheld features too which I know users will love. Ho wever, before we get into what's new, let's go over what a BES is. In a future ar ticle I'll discuss the differe nces between a BES and the Microsoft mobile strategy using System Center Mobile Device Manager (SCMDM) and Windows Mobile 6.1. The BES This is where it all started back in 1999. The first BlackBerrys were corporate devices that allowed employees to get their email on the r oad in real time. The arc hitecture is quite simple. Your BES administrator ad ds you to a BES, then your BlackBerry associates with that BES by performing an activation process. T his activation process used to be done via the USB cable connected to your PC, but now it can be done wirelessly. The activation process essentially sets up the BlackBerry to comm unicate with the BES i t is assigned to by f irst establishing an encryption key (which is then used to encrypt all data [using 3DES or AES ] that is sent and received from the BlackBerry in the same way as a Virtual Private Netw ork [VPN]). Then the BES sends a few Service Books to the BlackBerry which tell it who to communicate with when it needs to do c ertain things. For exam ple who to talk to when sending email, who to talk to when browsing the web, etc. Torch 9800 Cases Chargers Batteries & more Style 9670 Cases Chargers Batteries & more Bold 9780 Cases Chargers Batteries & more Bold 9700 Cases Chargers Batteries & more Bold 9650 Cases Chargers Batteries & more Tour 9630 Cases Chargers Batteries & more Curve 3G Cases Chargers Batteries & more Curve 8530 Cases Chargers Batteries & more Curv e 830 0 Cases ALL MODELS Storm2 News & Rumors BlackBerry Devices Apps, Games, Themes Bla ckBerry OS Enterprise Event Coverage Celeb BB Sightings Contests View All Categories Search CrackBerry Home Bl ack Berry News Enterprise 07/28/2011 BlackBerry Enterprise Server (BES) - W… crackberry.com/blackberry-enterprise-se… 1/17
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8/3/2019 Blackberry Enterprise Server (BES) - What is It_ _ Crack Berry
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After that data is synchronized down to the BlackBerry. This could be the last 5 days of email,
the last 90 days of calendar entries, the entire address book, etc. In the mean time, the BES
starts watching the BlackBerry user's corporate mailbox for changes. When it sees them, they
are instantly sent to the BlackBerry. Depending on the email system being used (Novell
GroupWise, Lotus Domino, or Microsoft Exchange) the mechanism used to figure out what
has changed is different. In an Exchange environment for example, the BES makes a request
to the Exchange server and asks that it be told whenever a new email arrives. The Exchange
server duly obeys and when a new email arrives it notifies the BES, which in turn grabs a copy
of that new email and sends it to the BlackBerry. It all happens within seconds.
RIM Network Operation Center (NOC)
The RIM NOC is a key part of the BlackBerry BES solution. When a BES is first installed it is
assigned a unique address called a Server Relay Protocol (SRP) ID or number. This SRP ID
uniquely identifies the BES and in fact no two BESs can use the same SRP ID.
When the BES starts up, it actually logs into the RIM NOC using its unique SRP ID or address.
The RIM NOC accepts the login if the SRP address is valid, and becomes aware of the BES.
As we discussed earlier, any BlackBerry that activated against this BES will have the Service
Book that includes this SRP ID or address on it. When the BlackBerry itself is turned on, it
registers with the RIM NOC using its PIN number. Now the RIM NOC is aware of the BlackBerry
and it is aware of the BES. This allows the BlackBerry and BES to communicate with one
another via the RIM NOC.
Figure 1: BlackBerry Architecture
Please note that in Figure 1 above, the NOC is not shown, however it fits between the
Wireless Networks and the Internet. Figure 1 also shows that it is not only BlackBerry
Smartphones that can be associated with a BES, it is also other Smartphones that have
BlackBerry Connect installed, or phones that have BlackBerry Built-In.
So the RIM NOC is the point where BlackBerry and BES can find each other and
communicate. The NOC takes care of handling individual BlackBerry connections and also
queues up data that is destined for a BlackBerry when it is out of coverage or turned off. This
means that the BES itself doesn't need to worry about doing that extra work.
In fact the BlackBerry architecture itself allows any company to add an infinite number of
BlackBerry users without the need to ramp up remote connectivity capacity, since the onlyconnection being used for all communication is the one that is established between BES and
NOC. RIM has some customers who have 100,000 BlackBerry users which proves the point.
The NOC also removes the need to run a 100% uptime remote connectivity environment since
RIM takes care of this at the NOC.
BES Features
In a cor orate environment when our BlackBerr is associated with a BES, ou have more
Chargers
Batteries
& more
Pearl 3G
Bold 9000
& More
Cases
Charging Stand
Travel Charger
& More
(speculation) Reason for delay
Just gonna leave this here...
Why no pass word keeper?
My PB Bricked !!!
Syncing up Outlook 2010's calender, email, and
contacts with Blackberry for low $?
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asks to go to that web site, but MDS does it on behalf of the BlackBerry. This allows the BES
to crunch down the web page(s) before sending them on to the BlackBerry. It will resize
images and remove any formatting or code that it knows the BlackBerry will not be able to
handle. Interestingly it does the image resizing based on the screen size of the individual
BlackBerry being used (yes it keeps track of that).
Probably one of the best features of MDS is the ability for it to send web content to your
BlackBerry. You can send an instruction to MDS and make it grab two icons and a web page
and send them to your BlackBerry. The icon shows up on the BlackBerry home screen and
when it is clicked, it loads the web page that has been pre-cached on the BlackBerry. This is
very useful in a disaster recovery situation when you want to have certain information (like calltrees, lists of people's PIN numbers, congregation points, etc.) pre-loaded on the BlackBerry
with an icon so that when the cell networks are down or your internal networks are down, that
information is already pre-loaded and accessible. It is a very simple and cost effective way to
handle disaster recovery without spending lots of money doing it.
You can also instruct MDS to send a message to the inbox on the BlackBerry. It looks like an
email, but when the user opens it, it actually loads a pre-cached web page. A great way to
deliver daily reports until you upgrade your BES and devices to handle HTML email.
The third part of MDS is a service that runs on the BES that acts as middleware. It allows
developers to quickly build BlackBerry applications that allow the BlackBerry user to interact
with corporate databases to either extract information from them, or add information to them.
The developers get a tool that allows them to build the interfaces or forms, and control how
that data is accessed via MDS. These applications are not full blown BlackBerry applicationsbut are rather more forms based in nature. It really allows developers to build something
quickly without having to build a BlackBerry application from scratch using Java and having to
build their own middleware.
Mobile Voice System (MVS)
MVS is a feature that allows a corporate BlackBerry user to change the way they deal with the
phone. It has number of BlackBerry user benefits including:
The ability to have only one phone number as opposed to office and mobile numbers
When someone calls you MVS can ring all of your phones at once to find you
When you call s omeone your office number displays on caller ID as opposed to your
BlackBerry numberSince you only ever give out the one number, even if you switch the SIM card in your
BlackBerry so that your number changes , it doesn't ma tter sin ce the person calling you
calls the office number and MVS finds you
It allows your BlackBerry to become your office desk phone
This allows extension diali ng, call transfer, putting calls on h old, etc.
It allows you to move a call between your office phone and BlackBerry (or the reverse) so that you
can get on the move without dropping the call
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The way that MVS works is that you install an MVS server that communicates with your
existing PBX (or PABX). The MVS server then communicates with the BES bridging the two
systems together. When you make a call on your BlackBerry, unbeknown to you, your
BlackBerry actually sends a command to the MVS server via the RIM NOC and the BES
(actually using MDS). The MVS server then commands the PBX to call your BlackBerry and
the number that you dialed. It then bridges the two calls together. On your BlackBerry you
have no idea this is happening and you do not hear the incoming call. All you know is that you
dialed a number and it started ringing.
This approach is beneficial to the company in a few ways. Firstly it can save on mobile phone
bills in countries that have adopted the notion that incoming mobile calls are paid for by the
calling party. Because the call you make from your BlackBerry is actually an incoming call, it is
free. Of course your company is charged for the two outgoing calls but those are typically
much cheaper because of the higher volume in land line plans. It is also beneficial forcompliance. Since both calls actually originated via the PBX, they can be logged.
Another scenario that it can be seen as beneficial is when the company has multiple PBXs in
different countries that are internally connected via VoIP (meaning that calls stay inside the
company's network) and it makes use of intelligent routing. This means that if you are in the
US and dial a number in the UK from your desk, the PBXs decide amongst themselves who
should actually place the call. In this example the UK PBX places the call since it would end up
being a local call for the UK.
When you add MVS to that picture, now the BlackBerry user in the US calls a BlackBerry user
(or any number) in the UK, the MVS commands the PBX to dial the US BlackBerry and the
destination number in the UK. The PBXs decide to place the UK call from the UK PBX. This
now means that a costly mobile international call becomes two local land line calls.
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Today there are a set number of roles and their permiss ions are hard coded. These do
not always translate into a support function which can be limiting.
This new s cheme allows adminis trators to completely customize each role to suite
their organization and even create new ones.
Administrators will be able to schedule tasks.
This would allow adm inistrators to say, push out a new application to a BlackBerry at a
specific time of day (or night). This cuts down on adm inistrator overtime coming in at
midnight to perform a task.
The BES Groups have been im proved and can be cascaded.
Today BES Groups (which allow you to group us ers) is very rigid. For example users
can be mem bers of only one group.
This new feature allows us ers to be mem bers of multiple groups and therefore adopt
the attributes of all groups (IT Policy and Software Config. assignments).
The ability to have a group within a group also provides great flexibility.
The administrator will have greater visibility into the Enterprise Activation.
Today an Enterprise Activation could stall but there is no way to see why.
BES 5.0 will allow you to see the status of every activation, where it may be stalled, and
why.
In BES 5.0 administrators will be able to push out device handheld s oftware updates over the air.
The device must be running handheld code 4.5 or later for this feature to work.
In BES 5.0 the fail-over of BES is now built in.
You will be able to run BES 5.0 in a mas ter/slave configuration where the standby BES
can automatically pick up the users if the primary fails or becomes too busy.
BES 5.0 Web Admin Console
Conclusion
BES 5.0 is a year late as it was announced at WES 2007 and promised to be available by
WES 2008. It seems it will be available around the time of WES 2009 now.
It is late, but it seems that RIM has made sure that this is release is rock solid after a year ofproduction testing, and it has all the right administrator enhancements to save enterprises
time (which ultimately translates to money), with just enough user side enhancements to keep
everyone happy ... Until BES 6.0.
[ Craig Johnston is the author of Professional BlackBerry and is CrackBerry.com's Podcast
co-host and resident enterprise guru and all-round BlackBerry expert. If you have an
enterprise application or topic that you would like to have addressed by Craig, send him an
email at crackberrycraig @ crackberry.com. ]
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Posted by wjwelthagen Friday, Oct 08, 2010 292 days ago
Hi,
How does a companies on premise BES server connect to the NOC. Is it via
the companies internet service provider
Posted by wjwelthagen Thursday, Oct 14, 2010 286 days ago
"When the BES starts up, it actually logs into the RIM NOC using its unique
SRP ID or address." What connection does the BES server utilise to connect
to the NOC, is it a internet connection?
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