Black Creek Community Health Centre 2014 - 2015 … 2014.pdfANNUAL REPORTBlack Creek Community Health Centre 2014 - 2015 Every One ... to continue playing a key role in helping to

ANNUAL REPORTBlack Creek Community Health Centre 2014 - 2015

Every One Matters

“Leaders establish the vision for the future and set the strategy for getting there.” John P. Kotter

Refl ecting on our past and looking into the future after celebrating 25 years in the community was the focus of this fi scal year. 2014 was the culminating year for our previous strategic plan with priorities to improve organizational health to ensure that clients received quality, accessible and equitable services. During the 3 year implementation of this plan, we are proud of the following accomplishments:

• An organizational review that resulted in improved integration across service areas• Adoption of a new EMR system to better align with Ontario’s e-health strategy• New funding from the Central LHIN to expand the Diabetes Education program and develop a community based COPD clinic and services for Pregnant and Parenting Women dealing with Substance Use • Other funding opportunities to support community based initiatives for Seniors, Arts based and Social Enterprise initiatives for youth, Advocacy efforts for residents living with Mental Health issues. • Development of a business plan for the North York West Health Link

Without a doubt, as an organization that is deeply rooted in the community, we are well situated to continue playing a key role in helping to address the needs of the most medically and socially complex individuals within our catchment.

This year, the board engaged in a new strategic planning process during which staff, clients and community residents helped us to review and revise our strategic vision, mission and priorities. In this report, you will learn more about the new strategic plan, which outlines our priority directions for the next 5 years. As we strive to achieve our mission over the next 5 years, we are proud of the role played by BCCHC within a community faced with signifi cant barriers to equitable access to health care. As one community resident commented during our engagement process “The ability of the community to transcend adverse circumstances and the ability to create a community that continuously inspires hope”.

Together, with the community, we endeavor to work towards both local and system solutions to ensure the best health and well-being for those we serve.

A Joint Message from the Chair of the Board and Executive Director

Crissa Guglietti President, Board of Directors

Cheryl Prescod Executive Director

Female 66.3%Male 31.2%Unknown 2.46%

0 - 5 years 10.84%6 - 14 years 7.62%15 -19 3.26%20 - 64 years 57.50%65+ 20.77%

OUR CLIENT PROFILE

No Answer 31%Canada 14%Jamaica 7%Italy 6%St. Vincent and The Grenadines 4%Guyana 3%Nigeria 2%St. Lucia 2%Mexico 2%Other 28%

FINANCIAL REPORT 2014–2015 2013–2014

Revenue: $ 9,256,299 $ 8,519,633 Expenses:

Salaries & Relief $ 4,461,119 $ 4,523,325 Benefi ts 1,055,502 1,090,166Non-insured Diagnostics/Specialist 217,932 251,754 Rent 958,856 825,306 Operating Expenses 921,434 1,054,030

Expenditures - Unappropriated Funds 1,028,774 759,183

$ 8,643,077 $ 8,503,764

Refundable to CHLIN/Ministry $ 436,685 $ 191,448 Surplus related to Unappropriated Funds $ 176,537 $ 179,874

Salaries & Relief 52%Benefi ts 12%Non-insured Diagnostics/Specialists 2%Rent 11%Operating Expenses 11%Expenditures - unappropriated funds 12%

Sheridan Site2202 Jane Street, Unit 5, Toronto ON M3M 1A4Phone: 416-249-8000Fax: 416-249-4594

Yorkgate Site1 Yorkgate Blvd., Unit 202,Toronto ON M3N 3A1 Phone: 416-246-2388Fax: 416-650-0971

OUR LOCATIONS:

English 77.67%Spanish; Castilian 9.83%Italian 3.77%Tamil .88%Urdu .82%Panjabi; Punjabi .72%Hindi .57%Vietnamese .57%Hungarian .47%Other 4.71%

Every One Matters

Every One Matters

Female 66.3%Male 31.2%Unknown 2.46%

OUR CLIENT PROFILE

No Answer 31%No Answer 31%No AnswerCanada 14%Jamaica 7%Italy 6%St. Vincent and The Grenadines 4%Guyana 3%Nigeria 2%St. Lucia 2%Mexico 2%Other 28%

FINANCIAL REPORT 2014–2015

Revenue: $ 9,256,299 $ 8,519,633 Expenses:

Salaries & Relief $ 4,461,119 $ 4,523,325 Salaries & Relief $ 4,461,119 $ 4,523,325 Benefi ts 1,055,502 1,090,166Benefi ts 1,055,502 1,090,166Non-insured Diagnostics/Specialist 217,932 251,754 Non-insured Diagnostics/Specialist 217,932 251,754 Rent 958,856 825,306 Rent 958,856 825,306 Operating Expenses 921,434 1,054,030 Operating Expenses 921,434 1,054,030

Expenditures - Unappropriated Funds 1,028,774 759,183 Expenditures - Unappropriated Funds 1,028,774 759,183

$ 8,643,077 $ 8,503,764 Salaries & Relief 52%Benefi ts 12%

Gender Age

Country Language

Expenditures

care team (i.e. housing, forms, referrals to legal and social services). They also facilitate various groups and activities within the community

Exercise Education ProgramThe Exercise Education Room is space available for community members 18+ to learn how to exercise and participate in a structured exercise program. Sessions are supervised and guided by trained staff and volunteers, who focus on teaching safety and proper technique. A Registered Kinesiologist providesphysical activity assessment and health behavior change counseling.

Breastfeeding ProgramThe Lactation Consultant provides new and expectant families support, care and counseling for clients wishing to breastfeed their babies. We offer individual appointments, a walk-in breastfeeding clinic in partnership with Toronto Public Health, and a breast-feeding support group.

Chiropody (Foot Care) The Chiropodist provides foot care services and promotes foot health for people who are at risk for diabetes, vascular diseases and mobility issues. A referral from your Primary Health Care Provider is needed.

Nutrition ServiceWe offer nutritional counselling by a Registered dietitian on healthy eating for weight management, child nutrition, picky eaters, women’s health, pregnancy, lactation, senior nutrition, diabetes, high cholesterol, highblood pressure, food allergies and intolerances.

Counselling Services The Registered Social Workers/therapists provide confi dential counselling sessions for clients seeking help while dealing with stressful life changes, family relationship issues, parenting concerns, feelings of anxiety and depression and other mental health ssues.

Clinical ServicesOur clinical services are provided by medical doctors, nurse practitioners and a registered nurse. They address provide primary care services to individuals of all ages through assessment, education, treatment, disease management and prevention. The clinicians work closely with allied health professionals, community health workers and program staff to address the social determinants of health for individuals, families and the community. A pediatrician offers consultation to the primary care team and supports the school-based pediatric clinic, program development and research focused on children.

On-Call Services As a client of the Centre’s Nurse Practitioner or Doctor, clients have access to 24 hours a day, 7 days a week on-call services. When a client has a medical problem that cannot wait until the offi ce re-opens, they may call (416) 249-8000. The answering service will contact the doctor on-call who will then phone them back.

Interpretation ServicesIn-person, and phone interpretation is available for groups and individual appointments in a variety of languages by request.

Access Alliance MCS Addiction Services of York RegionAdventure Place Better Living Health & Community Services Centre Francophone TorontoCity of TorontoCommunity Empowering EnterprisesHealth Interpretation NetworkHumber River HospitalJane Finch Community & Family CentreJean Tweed CentreLa Leche LeagueNorth York West Health LinkNorthwood Neighbourhood Services

Rexdale CHCRyerson UniversitySan Romanoway Revitalization AssociationSelf Help Resource CentreSeneca CollegeTAIBU CHCToronto District School BoardToronto Foundation for Student SuccessToronto Public HealthVaughan CHCYAAACEYork University YWCA (Choices for Living)

Our clinical services and health promotion programs provide practical ways for individuals and families to experience and maintain good health. Healthy people living in a healthy community go hand in hand.

Diabetes Education ProgramThe Diabetes Education Program’s goal is to help people living with diabetes self-manage their condition, reduce their risk of developing complications and maintain a healthy quality of life. We provide individual counselling and group education to adults living with Type 2 diabetes and prediabetes. Our interprofessional team consists of: Chiropodist, Community Health Worker, Diabetes Nurse Educators, Registered Dietitians, Registered Kinesiologist ExercisePhysiologists, and a Registered Social Worker.

COPD ProgramStaffed by a Respiratory Therapist and Registered Kinesiologist, clients can be referred to this program who are diagnosed with Chronic Obstructive Pulmonary

Disease (COPD) or at risk for COPD (e.g., smokers). Services provided include on-site spirometry testing, education on self- management techniques, smoking cessation, symptom management, medication/ inhaler usage and physical activity.

Bridges to Moms ProgramUsing a harm reduction approach the program offers support for pregnant women and mothers with children0-6 years who struggle with substance use by providing services, which include: Assessment; Information/Referrals; One-on-one counselling; Assistance with child welfare; Advocacy; Parenting programs; Child development services; Education and consultation on issues of substance use; and Referral to CommunityOpioid Treatment Program.

Health Promotion/Community ProgramsA group of community Health workers are available to support individuals one-on-one for issues that complement the service provided by the primary health

SERVICE PARTNERSHIPS

OUR PROGRAMS AND SERVICES

FosterCommunity Capacity

Evolve For

Sustainability

Focus ForImpact

DemonstrateAccountability

1 2

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1. Focus For ImpactWe will have articulated our priorities and aligned services, programs, advocacy strategies and partnerships with these.

2. Evolve For SustainabilityWe will have improved organizational effectiveness and effi ciency within a culture of continuous learning, innovation and quality improvement.

3. Demonstrate AccountabilityWe will have increased access to services and programs as evidenced by service utilization, client experience and client outcomes.

4. Foster Community CapacityWe will have strengthened the leadership role of the community.

VISION We envision a healthy, resilient and empowered community where people are connected and support each other.

MISSIONWe engage with individuals, families and organizations to deliver comprehensive health services and programs that enhance community health and well-being.

VALUESThe following values provide a framework for our decisions and actions and refl ect our shared aspirations in working with our communities to achieve our vision.

Equity and Social Justice We address the barriers which affect our communities’ ability to improve the social determinants of health, social inclusion and equity, and our work is grounded in anti-oppression and anti-racism practice.

Inclusive and Accessible We deliver comprehensive services and programs which are responsive to the unique needs of the community. Our services and programs are delivered in a compassionate and non-judgmental manner that respect individual choice.

AccountabilityHuman and fi nancial resources are used effi ciently and effectively. We report our actions and results to our funders, community and clients.

QualityWe continuously learn, innovate and improve through refl ection and the use of evidence based practices.

Collaboration We partner to leverage our collective resources and expertise in order to enhance community capacity.

A special thanks to all staff, students and volunteers for their dedication and hard work that contributed to the success of Black Creek Community Health Centre over the past year. 2014 - 2015 Board of Directors:Sylvia DelgadoYvonne Goulbourne (Vice-chair) Fitzroy Greene (Secretary)Crissa Guglietti (Chair)Charles HounyeKojo Odoom (Treasurer) Danae PeartBeryl PilkingtonDawn SmithEmile Wickham

THANK YOU!

STRATEGIC PLAN 2015 - 2020