Pay now Your bill details ZNAP | Electric 3G 4:08 PM CONVERT TO E-BILL? 3G 4:08 PM Your bill no#670901 Amount: £100.00” is overdue. Pay now with ZNAP™ ZNAP | Electric App iPad iPad 12:34 PM 12:34 PM Your bill details Pay now Global HQ MPayMe Limited Hong Kong [email protected]+852 3602 3031 Europe MPayMe (UK) Limited London [email protected]+44 207 849 3000 North America MPayMe (USA) LLC New York [email protected]+1 646 681 4680 Or visit www.znap.com AUTOMATICALLY RECONCILE DISCOUNTS, PENALTIES AND PARTIAL PAYMENTS ZNAP ™ eases back office reconciliation by creating a “one-billing view” for each customer REDUCE PAYMENT COLLECTION COSTS ZNAP ™ enables billers to chase late payments through push notifications direct to the customers mobile, reducing costs incurred from using mail and call centres REDUCE RECONCILIATION HASSLES ZNAP ™ minimises manual data entry for bill payment, reducing the possibility of human error UPSELL WITH 1:1 INTERACTIVE MESSAGING ZNAP ™ converts a billing event into a 1:1 dynamic customer conversation, enabling billers to upsell products easily MAKE SPLIT PAYMENT CONVENIENT FOR CONSUMERS ZNAP ™ enables split payments and split auto-pay while handling all the backend reconciliation, billers offer valuable service with no additional effort GET REAL-TIME INSIGHT ON PAYMENT STATUS - SECURELY Merchants get real time payment status information to improve operation efficiency CREATE NEW REVENUE STREAMS FROM 3RD PARTY PROMOTIONAL PUSH ZNAP ™ creates incremental revenue streams by converting your customer base into a revenue generating asset EARLY DISCOUNT LATE PENALTY SPLIT PAYMENT PARTIAL PAYMENT A OFFER B OFFER C OFFER USERNAME PASSWORD CARD NO. EXPIRY CVC SMITH012 YOUR BILL IS OVERDUE PAY WITH ZNAP Your bill details Zphone.com Pay now 3G 4:08 PM details Pay now MAXIMISE AUTO-PAY PENETRATION WITH DYNAMIC AUTO-PAY ZNAP ™ encourages auto-pay through strategic incentives and capabilities, giving customers a sense of control and allowing them to change funding sources at any time AUTO PAY Biller Solutions
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Your bill detailsZphone.com
Pay now
3G
4:08 PM
Your bill details
Zphone.com
Pay now
Your bill details
Pay now
Your bill detailsZNAP | Electric
3G4:08 PM
Your bill details
Pay now
3G 4:08 PM
Your bill no#670901 Amount: £100.00” is overdue. Pay now with ZNAP™
ZNAP | Electric AppiPadiPad 12:34 PM12:34 PM
Your bill details Pay nowCONVERTTO E-BILL?
Your bill detailsZphone.com
Pay now
3G
4:08 PM
Your bill details
Zphone.com
Pay now
Your bill details
Pay now
Your bill detailsZNAP | Electric
3G4:08 PM
Your bill details
Pay now
3G 4:08 PM
Your bill no#670901 Amount: £100.00” is overdue. Pay now with ZNAP™
ZNAP | Electric AppiPadiPad 12:34 PM12:34 PM
Your bill details Pay nowCONVERTTO E-BILL?
Your bill detailsZphone.com
Pay now
3G
4:08 PM
Your bill details
Zphone.com
Pay now
Your bill details
Pay now
Your bill detailsZNAP | Electric
3G4:08 PM
Your bill details
Pay now
3G 4:08 PM
Your bill no#670901 Amount: £100.00” is overdue. Pay now with ZNAP™
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ZNAP™ DELIVERS BOTTOM LINE COST SAVINGS WITH PAPERLESS STATEMENTS Paper bills are costly for billers. ZNAP™ eliminates these costs with a simple payment process that is incorporated into all billing channels, boosting bottom-line results and improving customer experience.
• Meet increasing customer demand for alternative bill payment options
• Realise savings of £1.18 - £1.65 per bill (estimated)
• Consumers have the ability to pay by app, the #1 motivator to pay bills on time
ZNAP™ EASES RECONCILIATION THROUGH A “ONE BILLING” VIEW, WHATEVER THE PAYMENT TYPE Billers gain efficiency in back-office operations through the ability to create a “one billing view” for each customer. This enables billers to target and create rules for different customer groups, which encourages payment and increases customer engagement.
• Provides a single and easily searchable view of all payments processed by each channel and payment type
• Billers use the Merchant Web Station to define rules for encouraging bill payment among different customers
• Remittances made from various payment types for a single account are consolidated into “one billing view”, making reconciliation easy
EARLY DISCOUNT
LATE PENALTY
PARTIAL PAYMENT
OFFER PRICE
ELIMINATES BILLING, PAYMENT AND PROCESSING ERRORS AND CREATES A MORE EFFICIENT BILL PAYING EXPERIENCE FOR THE CUSTOMERZNAP™ enables billers to wring costs out of the remittance process through shortening clearance timeframes, streamlining the process, and reducing the possibility of errors.
• Clearance timeframes for funds are shorter with ZNAP™ and include the ability for customers to auto-pay with direct debit
• Eliminates cost associated with duplicated bills by ensuring that they are only paid once. Duplicate payment is prevented
• Minimizes the possibility of keying errors, all bill and card details are securely stored on the ZNAP™ cloud
Lack of flexibility has been the largest barrier for customer adoption of auto-pay. ZNAP™ enables auto-pay at the customers convenience, thus improving penetration and resulting in improved cash flow and increased profitability.
• Drives desired customer behavior with incentives for auto-pay which customers can then redeem on their current bill
• Billers can define whether partial payment is accepted for each customer/customer group and the associated minimum amount
• Gives flexibility to the customer enabling both funding source and payment release date changes.
ENCOURAGES AUTO-PAY AT THE CUSTOMERS CONVENIENCE
ZNAP™ ENABLES BILLERS TO CONVERT THEIR CUSTOMER BASE INTO A REVENUE GENERATING ASSETBillers communicate with their customers through monthly bills but they cannot always easily leverage this real estate to drive incremental revenue. ZNAP™ enables billers to cross-sell related products from partners which drives incremental sales revenue and increases engagement.
• Creates a cross-sell channel for complimentary products which cultivates and expands strategic partnerships as an additional revenue stream
• Cross-sell related products and services to targeted customer segments
• ZNAP™ provides complete revenue attribution data from each coupon/offer/customer, allowing billers to charge premium price
ZNAP™ CONVERTS A CUSTOMER BILLING EVENT INTO A 1:1 DYNAMIC CUSTOMER CONVERSATIONBillers have no way to enable simple customer take up directly from leaflets and bill inserts. ZNAP™ empowers billers to deliver targeted offers and incentives which the customer can uptake on the spot, enhancing customer experience.
• Push coupons/offers when customers receive or pay their bills
• Easily up and cross sell products at the moment of customer interest
• Deploy the ZNAP™ survey tool to measure and improve customer satisfaction
• Collect and measure information and performance on each sale, offer, price and product via all channels