Biko - LDP Final Assignment

LEADERSHIP DEVELOPMENT PROGRAM 2015 Mentor: Jordan StevensManager - Telus Retail LimitedBeacon Hill Shopping Centre

BIGGEST LEARNING FROM THE LDP MODULES

Best takeaway from each module.

Module 1 - Developing a Positive Mental Attitude PERSONAL BELIEFS• Believe you can

• Focus on what you can do

Module 2 - Connection

MENTAL NUTRITION• You are what you think

RECOGNITION• Praise Progress

RELATING TO Others• Relating Phrases• Feel...Felt...Found

• Be on Time

Module 3 - Vision and Purpose• Keep it Balanced

WHAT'S YOUR VISION• Vision board and the Five-Year Letter

GOAL SETTING• Smart Goals

BREAK IT DOWN• Identify the major tasks first

• There will be bumps

Module 4 - Character and IntegrityTAKE COMPLETE RESPONSIBILITY FOR YOU

• Blame and Excuses• E + R = O

KEEP YOUR COMMITMENTS• All commitments are with yourself

• Only make commitments you intend to keepHONESTY ALWAYS

• There's no perfect time to tell the truthModule 5 - Activity Management• How long is your 24HR?

• Opportunity CostFOCUS ON YOUR TOP PRIORITIES• Determining your top priorities

• Just Say No! GET MORE DONE WITH DELEGATION

• Develop others with delegationDO IT Well

• Above and Beyond• It will get noticed

Module 6 - Commitment to you• Don't forget about yourself

• Lifelong learning• Take time to recharge• Take care of your body

Module 7 - Empowerment and InfluenceLEADING BY EXAMPLE

• People will do what you do, not what you say.

• Exponential LeadershipI've also learned:• Self-Assessment - Knowing your strengths

• Feedback from others• Diagnosing your results - (Clear, Overdone and

Hidden strengths) Blind Spot.• Setting Goals, what development goal do I need

and how to choose a learning plan objective.• Building your network

• Making my resume stand out, and preparing for the interview.

• Using Telus tools such as CCDP and Career Development Portal.

NEW DAILY ACTIONS - IMPACTS PERSONALLY AND PROFESSIONALLY

• I have been applying activity management to my personal/professional life.

• Working on my time management and it has been improving since then.

• Taking complete responsibility, gave up any blames or excuses.• Goal setting using SMART Goals.• Delegating, believe in exponential leadership.• Stopped thinking as a Rep and thinking as a store.• Coaching, recognizing and praising the good job.• Working on my career development plan, asking for feedback.• Having a managerial courage.• Focusing on my top priorities, saying no to requests from others.• Networking, building my relationship in and outside of work.• Enjoying my free time with family and friends to keep life balanced.• Taking care of my body and my health.

ACTIONS HAVE MADE ME MORE QUALIFIED/PREPARED FOR MY FUTURE

CAREER • I have been learning and shadowing my store manager to

achieve excellent operational skills.• Updating my CCDP and have a clear, set goals and vision

for my next step.• I have been asking my manager to pass me some of his

managerial work that I don't normally do, I asked him to set in any of his interviews to learn hiring experience and process.

• I have been coaching and teaching back LDP Modules to my new team members 1 on 1.

• Continuing with an outstanding sales performance to be #1 SR again for the next year which will definitely give me a huge credit and support my resume for the next career.

PERSONAL DEVELOPMENT GOALS FOR THE NEXT 12 MONTHS

Development Goal Applying for the Senior Sales Rep Position

Learning Plan Objective

Become store compliance expert - Develop Operational/Coaching Skills

Development Opportunity

Completion Date

Practice Date TouchPoint Date

Shadow: Prepare to be the next in line by shadowing my store manager and asking for feed back.

Sept.1st, 2015-Onwards

Sept.1st, 2015-OnwardsPractice: Doing most of the operational work in-store (Focus on Mock Audit) and learn to avoid any mistakes.

Dec.31st, 2015Identify and Discuss:Review and discuss my performance throughout Q3, Q4 with my Store/Area Manager to check if I'm on the right track.

Follow up: Coaching new team members one on one to achieve sales targets.

Sept.1st, 2015-Onwards

Sept.1st, 2015-OnwardsPractice: Teaching back LDP Modules to new team members, coaching overall performance in store.

Dec.31st, 2015Identify and Discuss:Review and discuss with each team member their YTD results.

Development Goal Achieve best SR in my region - Join Celebration of Stars 2nd time

Learning Plan Objective

Using new sales techniques - Improving my customer experience

Development Opportunity

Completion Date

Practice Date TouchPoint Date

Watch: Working hard week to week towards my goal.

Sept.1st, 2015-Onwards

Sept.1st, 2015-OnwardsPractice: Focusing on my CT, ARPT, AR and DPP by pushing sales, asking customers to add another lines or upgrade their existing device.

Dec.31st, 2015Identify and Discuss:Review and discuss my performance throughout Q3, Q4 with my Store Manager, check the leaderboard status much often.

Create: New techniques on how to satisfy customers and make them happier.

Sept.1st, 2015-Onwards

Sept.1st, 2015-OnwardsPractice: Shooting for a higher CE score, address customers' needs.

Dec.31st, 2015Identify and Discuss:Review my success throughout the year, discuss with SM if any areas need to improve.

TEACH BACK - SUCCESSES AND CHALLENGESSuccesses

• I have got my team member the on the right way to choose a career path planning

• My team member well observed and followedTeam member Learning Goal

• To be a strong asset to his team and to perform at a higher level in sales and customer experience.

• Shadowing SM and SSR to gain experience on how to deal with escalations and operations

Team member Development Goal• Achieve best sales rep in his store and join stellar awards

• Move into a full time position • Achieve his goal by the end of this year

Challenges I haven't found my team member struggling during the teach back, he

was paying full attention and observing most of the time, the only challenges I've found that he was a bit skeptical about his career with Koodo, we've struggled a few times finding a development goal and or

learning opportunity.

CLOSING THOUGHTS ABOUT MY EXPERIENCE WITH THE LDP• The LDP has changed my thoughts about working with Koodo-Telus• Now I can find a career path plan, before I was lost where do I start• Definitely improved my mental attitude, I became more positive• Forget MYSELF and think as A STORE• I gave up any laziness I had and started to be more productive• I was skeptic about my career with Koodo but now I'm sure what vision and goal I

have and I know when I'm going to achieve them• LDP has taught me how to recognize others and how to praise a good job• Persistence is the main key to success, never use blames and excuses• LDP has developed my communication skills• Networking through meeting new people in the LDP and going forward asking others

for feedback.• Better judgment to manage my time, nothing is impossible.• I have learned how to be a leader, motivate and engage the team.