Bi process enhancement

Business Intelligence | Process Enhancement:

Converting Data into Action for Growth !!

Rotterdam, 25th-29th November

Want to get 50% more Result Using 50% less resources?

Why BI for Process Enhancement?

To understand what our customer needs

To understand where is room to improve in the way we do

things

To make the right decisions in order to have better process

To make our RA MA RE much faster and better

In order to really create Customer Centric Processes

Did you know?!

Wal-Mart, FedEx, McDonald’s and other companies that compete by providing customers consistent, reliable, and low-cost products and services need to continually improve a wide range of operational processes

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“Without continual growth and progress, such words as improvement, achievement, and success have no meaning.”

Benjamin Franklin .

How to each platform helps you raise faster

CustomerGaugeComets and issues

Manage.Aiesec.org!

OP feedback analysis

So, what do you need to know?

CustomerGaugeComments and

issues

!!

!By analysis your customers

needs you can easily understand which of your

processes you need to improve in order to become

a BIG AIESEC.!!

Important: !

Identify the Key Promoter & Detractor Issues (according to

suggestions to improve by Customers)

!Analysis of the issues will be identified and improve in ELD

program processes

Net Promoter Score: !

- Analyse feedback, key promoter & detractor

issues- Taking actions to

improve the programme product & processes

Step #1!Our customer would like some improvement…

Self Selected Issues

#1 Step

Advanced Options: !

3) Loyalty: Detractors and Promoters 4) Program code: Select the program that you want

5) Status: completed!!

For MC 6) Home Entity: your country

1) Date Range: Select the last quarter that you want analyze (quarterly

do the PD is recommended)

2) Filter by: Survey date

#2 Step #3 Step

Select the top 3 detractors and top 3 promoters issues for level 1 looking to

the % (ALL)

1) For each level 1 issue, you look to the level 2 issues of those level 1 issues

2) Than you have the information that you need and what you need to focus to set

expectations with your EPs

#5 Step #4 Step



See the top level 2 detractors issues and how much it is contributing to the NPS Score (+/-)

This information helps you to define a focus and also set your goals for process improvement

#5 Step

#9 Step

See the top level 1 detractors issues and how much it is contributing to the NPS

ScoreThis information helps you to define a

focus and also set your goals for process improvement

Comments

#1 Step

1) Use the self selected issue analyses made in the previous slide

2) Click on comments of the top 3 issues of level 1 and level 2 and you will get better information about each issue


See the top level 2 detractors issues and how much it is contributing to the NPS Score (+/-)

This information helps you to define a focus and also set your goals for process improvement

#9 Step

#10 Step

See the top level 1 detractors issues and how much it is contributing to the NPS

ScoreThis information helps you to define a

focus and also set your goals for process improvement

!!

!Understand who are your costumer and where do

they want to go and what kind of opportunities they

want will let make the right plans in order to

growth like never before !!

Manage.aiesec.org!

OP feedback analysis

Analytics tab

Through this tab, you can understand what your

customers are searching for. !You can judge whether your

marketing campaign has attracted the students that

can be matched.

What are our Applicants telling us?

Listen your Market:!

In the OP tab you can check what kind of

Opportunities your Eps

would like to see in the network.

Attract

Tools for Product Enhancement

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Self-selected Issues

Check the score issue by issue What suggestions are our customer giving to us?

What can we do to improve it?

Ensure that our new processes are better

Check which opportunities our market is looking for

Are we providing the opportunities our market wants?

Is there any need to change our promotion process or shall we get

our matching process?

Comments OP Feedback

What needs to change in order to improve?

What I’m going to do to enhance the process?

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Who? VPs OGX, VP ICX

When? Should check this info at least once a week

LC implementation: Make reports of the performance of the network and tell your LC what is their role in order to improve it.

“Information is an AIESECers most powerful tool”