BG Quan Tri Hoc

7/26/2019 BG Quan Tri Hoc

1/52

BI GING MN

QUN TR HC

Khoa: Ti chnhNgn hngGingvin: Ths. Nguyn VnMinh

Mobie: 0973 990 362

Email: [email protected]

HI DNG 2012


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NI DUNG MN HC

Chng 1: TNG QUAN V QUN TR HCChng 2: MI TRNG QUN TR

Chng 3: QUYT NH QUN TR

Chng 4: HOCH NH

Chng 5: T CHC

Chng 6: LNH O

Chng 7: KIM SOT


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NH GI MN HC

1. im rn luyn: 10%

2. Bi tiu lun chuyn : 20%

3. im thi cui k (t lun): 70%


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CHNG 1

TNG QUAN V QUN TR HC

NI DUNG CN NM BT

1. Khi nim qun tr v s cn thit ca qun tr trong cc t chc.

2. Bn chc nng c bn ca qun tr.

3. Vai tr ca nh qun tr.

4. Cc cp ca qun tr trong t chc v vai tr ca tng cp qun tr

5. Ti sao phi hc qun tr v nn hc th no


5/52

4.

1. T chcl g?

T chcl mt chnh thc+ Mc chring

+ Gm nhiuthnh vin+ C cutrc r rng

S ca t chc

T chc

CHNG 1

TNG QUAN V QUN TR HCQun trv t chc S cn thit

ca qun tr

Cc chc nng

qun tr

Nh qun tr


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CHNG 1


ca qun tr

Cc chc nng

qun tr

Nh qun tr

4.

2.nh ngha qun tr

- Qun: l a i tngvokh unmuqui nh sn.- Tr: ldngquyn lc buc i tngphilm theo khun mu nh.


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CHNG 1


ca qun tr

Cc chc nng

qun tr

Nh qun tr

4.

2.nh ngha qun tr

Qun trl tintrnh hoch nh, t chc,lnh ov kimsot nhng hotng cacc thnh vintrong t chcv s dng tt ccc ngun lckhc

ca t chc nhm t c mctiu ra.

Hochnh

Tchc

Lnho

Kimsot

Xc nh mctiu v cch tc mctiu

Phn bngun lc

Giao viccho nhn

vin

Gim st mbo t chc ing hng


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CHNG 1


ca qun tr

Cc chc nng

qun tr

Nh qun tr

4.

-t mc tiu chung

- To lpmi trnglm vic tt, to iukin nng cao hiusutlm vic.

uan tr co

hieu qua


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CHNG 1


ca qun tr

Cc chc nng

qun tr

Nh qun tr

Hochnh

Xc nh mctiu hot ng Xy dng h thngcc k hoch thc hin t c mctiu.

T chc

T chccng vic: Xc nhcc cng vic philm, trnh tcv T chcnhn s thc hincng vic

Lnho

Ch onhn stham gia cng vic

ngvin, gn ktcc b phn thc hincng vic, gii quytmu thun

Kimsot

Xc nh kt qu t cv so snh vi k hoch tra Tinhnh cc binphp sa cha nuc sai st


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CHNG 1


ca qun tr

Cc chc nng

qun tr

Nh qun tr

Qun tr Qun c ph?


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CHNG 1


ca qun tr

Cc chc nng

qun tr

Nh qun tr

Nh qun trlngi phi lm

vic vi ngikhc v thngqua ngikhcbngcch iuphi hot ngcng vic cah honthnh mc tiuca t chc.

1. Nh qun trl ai?


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CHNG 1


ca qun tr

Cc chc nng

qun tr

Nh qun tr

2. Vai tr ca nh qun tr

Quanh cng

chng

i din

Lnho

Lin lc


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CHNG 1


ca qun tr

Cc chc nng

qun tr

Nh qun tr


Vai trthng

tin

Thu thp v tipnhn thng tin

Ph bin

thng tin

Cung cpthng tin


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CHNG 1


ca qun tr

Cc chc nng

qun tr

Nh qun tr


Vai trquyt

nh

Vai tr doanh nhn

Gii quyt xo trn

Phn phi ti nguyn

m phn


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CHNG 1


ca qun tr

Cc chc nng

qun tr

Nh qun tr

3. Nhng k nng nh qun tr

K nngk thut

Technical skills

K nngnhn s

Human skills):

K nngt duy

conceptual skills


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CHNG 2

MI TRNG QUN TR

NI DUNG CN T C

1. Mi trng qun tr? Phn bit c mi trng v m v vi m nh

hng n t chc.

2. Nhng yu t mi trng v m v vi m nh hng nh th no

n cc t chc.

3. Nm bt c cc gii php qun tr nhm hn ch nhng bt trc

ca cc yu t mi trng.


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CHNG 2

MI TRNG QUN TRKhi nimmi trng A/h cami trng tiTC Giiphp qun tr bt trc

Mi trngl cc nh chhay lc lng bn ngoi nhng lic nhhng nthnh qu hot ng ca t chc.

Mc CardellBsa thido cty lhng chc triuusdtrong vng 1 thng? Thnh vngvo thpnin 80

nhng doanh s st gimnghim trng vo nhng nmthpnin 90. Lido qun tr?

1.1. Khi nim


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CHNG 2


1.2. Phn loimi trng

Nhm yu tmi trng vm

Nhm yu t mi trng vim bn ngoi ti chc

Nhm yu t mi trngni b


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CHNG 2


2.1. Nhng yu t ca mi trng v m

Mitrng

Kinh t v

m

GDP tng-Nhu cu tng-Quy m thtrng tngSn xut tng, sthay iv qun tr.

Lm pht tngchi ph sx tng; thunhp thc t ngi dn gim

T gi: Doanh nghip xut nhpkhu; Li sut: Yu t uvo, sp...

Chi ph lng mi doanh nghip rt ln:hi ha tin lng v thi lm vic ca

nv.


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CHNG 2



- Phn tch c cudn s, giitnh xc nh thtrng mctiu, nhu cu thc t

- S pht trin v di chuyn ca dn s ->

Qun tr

- Phngphp qun tr nh hng ca vnha mi nc.

- Vnha tc ng nhnh vi mua hng v

tiu dng ca ngidn

- Ngh nghipkhc nhau i hicng c snxutlao ngkhc nhau, mi trnglm vickhc nhau

Mi

trngvn

ha x

hi


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CHNG 2



Mi

trngvn

ha x

hi

- Lng yu nc, tinh thndn tcl nhng yu ttm ldn tc.

- Tc ng ln ntm l nh qun trv ngi b qun tr,hnh thnh ln cc phn khc th trngkhc nhau.

- Mi t nc, vng min, la tui, thi imuc mtphong cch sng c trnghnh thnh ln nhu cutiudng sn phm c trng.

- Gia nh nh hng trc tip n hiu qulm vic ca

ngi qun trv nhn vin.- Gia nhhnh thnh spht sinh nhiunhu cutiu dng.

Tn gio nh hng n o c, li sng canh qun trv nhn vin do nh hng nnhu cutiu dng.


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CHNG 2



Cc yu t chnh tr, php lut, lnh o v qun l ca Nh nc

Hn ch hoc khuyn khch pht trinngnh no thng qua tr cphoc nh thu.

Kimsot hot ng cadoanh nghipthng qua cc b lut: lutkinh t,lut u t, lutdoanh nghip, lut thng mi...

iu tit s vn ng ca nnkinh thay spht trin cacc ngnh, ccdoanh nghipthng qua cc chnh sch kinh t: chnh sch tin t,chnh

sch ti kha...


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CHNG 2



Yu t tin b khoa hc - k thut v cng ngh

p dng tin b khoa hc k thut tha mn nhu cu ngy cng cao va dng ca khch hng.

To nng sut cao, cht lng sn phm tt, gim chi ph sn xut.

Yu t thin nhin

Nh qun tr cn phi tnh n cc ri ro hoc nh hng cng nh li th

ca cc yu t thin nhin ti sn xut v kinh doanh ca DN.


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CHNG 2


2.2. Nhng yu t ca mi trng vi m

i th cnhtranh trc tip, tim nv sn phmthay th

Cung ng v nguyn liu, vn,ngunnhn lc

c im,nhu cu cakhch hng;mc tn nhim cakhch hng

ara lutphp bucdoanh nghip,c nhn phitheo.

Nh qun tr cn nhn ra nhm plcno c nh hng ti t chc.

Mi trng bn ngoi

CHNG 2


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CHNG 2


2.2. Nhng yu t ca mi trng vi m

Mi trng bn trong

Thmnh

Nhnlc

.... Ti

chnh

imyu

CHNG 2


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CHNG 2


m cho u vov ura ca snxut.

Dng m

San u nh hng cami trng

San bng

Kh nngtin on trc binchuyn cami trngv mctc ng cami trng

Tin on

CHNG 2


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CHNG 2


Gim thiu tcng xu ca mitrng bng cch

kim sot khi nhucuqu cao.

Cp hn ch(Cp pht theo th t

u tin khi cung vtcu)

Dng hp ng gimbt cc ri ro v u vov u ra.

Hp ng

Thu ht nhngc nhn hay tchcm c thl mi e datmi trngcho t chc cah.

Kt np

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CHNG 2


Tha thun phnchia th trng,tinguyn, cng snxut...

Lin kt

Tm s h tr t c nhnhay t chc khch tc mc tiu.

Qua trunggian

Tora skhc bit, c trngca sn phmv qungb tingitiu dng.

Qung co

CHNG 3


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CHNG 3

QUYT NH QUN TR

NI DUNG CN NM BT

1. Hiu c tin trnh ra quyt nh.

2. Nhng k nng cn c ca nh qun tr trong vic ra quyt nh hiu qu.

3. M t c nhng kiu ra quyt nh.

4. Nhng thun li v bt li ca vic ra quyt nh theo nhm.

5. Cc k thut nhm ci tin vic lm quyt nh theo nhm.

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CHNG 3

QUYT NH QUN TRNghin cu tnh hung

Mai Hng c o tochuyn ngnh kton. Nm2003, tui34, Hngv mtnhm bn vay hn20 t ng mua licng ty Hong H. Ti thi im ,khng myai quan tm ti vicmualicng ty ny. Mcd cng ty ny c li nhun2 t ngvo nm2002nhng li b l4 t ngvo nm2003. Tnglai cacng ty ny khngmysng sa. Mai Hng nhnra mt s iu nhng ngikhckhng thy. C thy rngcng ty Hong H c th lic li nuc thnh

cng trong vic ct gimchi ph hot ng cacng ty. Hng quyt nhct gim mc lng cacng nhn v u tmua thm mt smy mcsn xut.

Vi nmsau khi mua licng ty Hong H, do nh hng ca khng hongkinh t VitNam v th gii,cng ty tip tc gp nhiukh khnv thual. Trong hon cnh ,Mai Hng quyt nh thc hin mt s chin lckinh doanh to bo. C lp t lidy chuyn sn xut hin i, b mt s

mum sn phmv ch tptrung vo mthng ng nhac kh nngchu lcv chu nhit tt, ritm cch tip cn trc tip vicc cng ty xydng cung cp sn phmcho h. Vi chin lcny, cng ty gydng c miquan h tt vi mt skhch hng ln. Thm vo ,vonm2004, Mai Hng quyt nhhuy ng vn bngcch pht hnh cphiu cacng ty v tip tc ct gimchi ph hot ng cacng ty. Vichin lc mi ny, cng ty Hong H lin tc t li nhun cao trong

nhng nm gn y.

CHNG 3


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CHNG 3

QUYT NH QUN TR

Cu hi: 1. Mai Hng c th da vo nhng l do no mua li cng ty Hong H?

2. Cc quyt nh m Mai Hng thc hin? Ccquyt nh ny thuc gc c nhn hay t chc?

3. Cc quyt nh Mai Hng thc hin vo thi im

no? Da trn c s no?

CHNG 3


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CHNG 3

QUYT NH QUN TR

1.1. Khi nim

I. Tng quan v quyt nh qun tr

Quyt nh qun tr l nhng hnh vi sng to ca ch th qun tr

nh ra mc tiu, chng trnh v tnh cht hot ng ca t chc

gii quyt vn chn mui

c s hiu bitcc quy lut vn ngkhch quan v phntch thng tin v t chcv mi trng.

CHNG 3


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CHNG 3

QUYT NH QUN TR

1.1. Khi nim

I. Tng quan v quyt nh qun tr

Lm g? Khi no lm? Lm trong bao lu?

Ai lm? Nhng quyt nh t chc

Lm nh th no?

Nhng quyt nh v k hoch

Nhng quyt nh v k hoch v lnh o

Quyt nh qun trnhm tr li cc cu hi:

CHNG 3


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CHNG 3

QUYT NH QUN TRI. Tng quan v quyt nh qun tr

1.2. c im ca qun tr quyt nh

Quyt nh c nhn Quyt nh qun tr

Mi chng ta, vi t cch l thnhvin ca t chc, x hi u phiara nhng quyt nhcho mnh.

Tnh

tduy

Tnhtng

laiL sn phm ring ca nhqun trhay tp th qun tr

Quyt nh lun gn vinhng vn ca t chc.

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1.2. c im ca quyt nh qun tr

Mithnh vin trong t chc u phira quyt nh,nhng chc nh qun tr mi ara Q qun tr.

Quyt nh ara khi vn chn mui, cngii quyt.

Quyt nh qun tr lun gn vi thng tin.

Quyt nh qun tr cha ng nhng yu t khoahc v sng to

CHNG 3


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CHNG 3


1.3. Chc nng ca quyt nh

nh hngmctiu ca

t chc

m bo

- Tnh hngnht, hiuqu, hiulc

- Ngun lc

Phi hphnh ng

cc b phntrong t chc

CHNG 3


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CHNG 3

QUYT NH QUN TRII. Mc tiu ca cc quyt nh

2.1. Mc tiu l g?

Mctiu c hiul ci ch nhmvo hay cn tti hon thnh nhim v.

Mctiu cacc quyt nhl nhng ch cnt ctrong cc quyt nh v qun tr.

2.2. Mc tiu c cn thit cho quyt nh qun tr?

Khng th c quyt nh qun tr nu khng c mc tiu.

Mc tiu nh hng cho hot ng

Mc tiu lm c s nh gi cc quyt nh qun tr, nh gi phng n.

Mc tiu l cn c ra cc quyt nh qun tr.

CHNG 3


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Nhng vn ct li cn gii quyt khiphira quyt nhl g?

Hon cnh c th bn trong v bn ngoi cami n vkhi phira quyt nh gii quytvn .

Tnh th trc mt cng nhlu di i vi mit chc khi thc hin cc quyt nh cla chn

Tc ng cacc quy lutkhch quan trong lnhvcra quyt nh.

Kh nng t chc thc hin quyt nh cacc

nhn vintha

hnh

2.3. C s xc nh ng n mc tiu?

CHNG 3


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CHNG 3


2.4. Yu cu i vi mc tiu? Mc tiu phi r

rng chi tit

R rng

Mc tiu c ththc hin cda trn nng lcv ngun lc snc.

Kh thi

C th kim sotc khi mc tiut c haykhng t c.

C th kimsot

Mc tiu t ra cn

phi ph hp vis tc ng caquy lut t nhin,kinh t, x hi..

Ph hp viquy lut khchquan

Mc tiu ra phi

gii quyt c haymang tnh cn thit gii quyt ccvn ct li cat chc.

Phi gii quytcc vn then cht.

Mc tiu t ra phi

ph hp vi khnng v tng giaion pht trin cat chc.

Ph hp vikh nng vgiai on

CHNG 3


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QUYT NH QUN TRIII. C s khoa hc ca vic ra quyt nh

Nhu cu Honcnhthc t

Khnng

ca nv

Mc tiuv chinlc kinh

doanh

Thi cv ri ro

Tnh quy lutv ngh

thut sngto

CHNG 3


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QUYT NH QUN TRIV. Ni dung v hnh thc ca quyt nh

c imni dungca quyt

nh

C thphn loitheo chc nng, lnhvc, cp , kiura quyt nh...

Phi th hin c vic cnlm, ailm, lm nh th no, trong baolu, k qu nh thno...

Quyt nh chu nh hng catrnh ngira quyt nh,mi trng,honcnh, thi im...

CHNG 3


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Cn c ra quyt nh Quyt nh vn g, vai hay v vic g?

Hiu lc quyt nh ivi ai, vi i tngno, vo thi gian no?

Trch nhim, quyn hn,quyn li, khen thng,x pht (nu c)

Ni dungca quyt

nh

CHNG 3


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Hnh thcca quyt

nh

Bngming

Bng

vnbn

Thngbo

Nghquyt

CHNG 3


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QUYT NH QUN TRV. Tin trnh ra quyt nh

Khoahc

Quyton

Khchquan

Thngnht

To ras nngng,

sng to

Gn chtquyn

li, trchnhim

Khngchngcho

Kp thi

CHNG 3


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Mi trng bn ngoi:x hi,kinh t,php lut,tnhin...

Mi trng bn trongdoanh nghip: vn hacng ty, c cu t chc,c s vt cht,quan h...

CHNG 3


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QUYT NH QUN TRV. Tin trnh v m hnh ra quyt nh

Vn no ang xy raXc nh vn

Tm ra vn cn gii quyt S vic ang xyra c thc sl vn

chn mui, cn gii quytngay hay khng? Xc nh ng vn l thnh cng 1 na

cng vic

Xc nh cctiu chun

Mitiu chunc quan trong khc nhaui vi quyt nh.

Phi lngha c quan trng cth t utin khi la chn quyt nh.

Lng ha cctiu chun

Xc nh nhng cn c i n s lachn quyt nh.

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QUYT NH QUN TRVI. Tin trnh v m hnh ra quyt nh

Xy dngphng n

Tm c nhng phng n c th giiquyt c vn .

La chn phngn ti u nht.

nh gi ccphng n Nhng im mnh, im yu ca tng

phngn s c nhgi datrn cctiu chun cxy dng bc2.

CHNG 3


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QUYT NH QUN TRVI. Tin trnh v m hnh ra quyt nh

Chn phngn ti u

Tm c nhng phng n c th giiquyt c vn .

La chn phngn ti u nht.

T chc thchin quyt nhAi thc hin? Bao gi bt u, ktthc, tin ra sao? Thc hin bng phng tinno

nh gi hiuqu

Kt qu thc hin mctiu ca quyt nh Sai st v nguyn nhn casai st Nhng ngun lc cha s dng n Rt ra bi hckinh nghim

CHNG 3


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Nh qun tr c lp ra quyt

nh da trn nhng hiu bitca mnh, khng c s thamkho vicc thuc cpkhc

Nh qun tr nghcc thuccp cung cp cc thng tin,sau c lp a ra giiphp cho vn cn quytnh

Nh qun trtrao i vicc thuc cpclin quan lngnghe kinv nghca hm khng cn tptrung h li. saunh qun trra quyt nhc th b nhhng hockhng b nh hng bicc kintrn

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Cc nh qun tr trao i vi tp th ly kinv nghchung ca h. Sau nh quntr sra quyt nh vi nidung c th b nhhng hockhng b nh hng bi kin tpth.

Nh qun trtrao i kin vi tp th, lykin v i n mt s nht tr chung. Quytnh ara b ph thucvo kin a s catp th

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Cc th lc trongt chc Cc nh kin Tnh bo th

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QUYT NH QUN TRVI. Phm cht c nhn cn thit cho vic ra quyt nh

Kinh nghim givai tr rt quantrng trong vic

quyt nh: thhin s hiuqu gii quytnhng vn tng tri.

Kinh nghim

Gmc lngtri,s chn chn, llun v kinh

nghim.Cung cp chonh qun tr mtci nhn h thngv bao qut vn.

Kh nng xt on

Kh nnglin kthay kt hpnhng tng

t c mt ktqu va mi lva hu hiu.

Ngic c sngtoc th hiuvnh gi vn mt cch y

c sng to Kh nng nh lng

Phm cht nylin quan ti khnng p dng

nhng phngphp nh lngnh qui hochtuyn tnh, lthuyt nhndng, m hnhthngk.v.v.

BG Quan Tri Hoc

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