BeyondTrust Product Comparison Guide Comparison Guide 1 3/28/2019 BeyondTrust Product Comparison Guide Thank you for your interest in BeyondTrust and for downloading this free guide! We've taken a just-the-facts approach make it easier to compare BeyondTrust's software to other products. A bit of history We created the first version of this guide as an RFP response for a prospective customer. Over the years, we've added questions and concerns from more customers. Evaluating product alternatives If you look below, you'll se a tab for "Remote Support" and another for "Privileged Access". Simply go to the appropriate tab and enter then information you discover about the other solutions you're evaluating. What if you like another product better? You may find another product that suits your needs better than BeyondTrust. Great! We hope this evaluation template has helped make that process easier. Keep us in mind should your needs change. What if BeyondTrust fits your needs? We'd appreciate it you'd let us know. Simply reach out to [email protected] or call us at 877- 596-3065. What if you're still not sure? We have a number of ways for you to see our products in action. You could join a live demo or test a full evaluation of our products in your environment. Simply reach out to [email protected] or call us at 877-596-3065.
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BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support 3/28/2019 2 Remote Support Solution Comparison Matrix The information provided for BeyondTrust
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BeyondTrust Product Comparison GuideThank you for your interest in BeyondTrust and for downloading this free guide! We've taken a just-the-facts approach make it easier to compare BeyondTrust's software to other products.
A bit of historyWe created the first version of this guide as an RFP response for a prospective customer. Over the years, we've added questions and concerns from more customers.
Evaluating product alternatives
If you look below, you'll se a tab for "Remote Support" and another for "Privileged Access". Simply go to the appropriate tab and enter then information you discover about the other solutions you're evaluating.
What if you like another product better?
You may find another product that suits your needs better than BeyondTrust. Great! We hope this evaluation template has helped make that process easier. Keep us in mind should your needs change.
What if BeyondTrust fits your needs?We'd appreciate it you'd let us know. Simply reach out to [email protected] or call us at 877-596-3065.
What if you're still not sure?
We have a number of ways for you to see our products in action. You could join a live demo or test a full evaluation of our products in your environment. Simply reach out to [email protected] or call us at 877-596-3065.
BeyondTrust Product Comparison Guide Remote Support
23/28/2019
Remote Support Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.
Rep console, admin dashboard, & customer client; Mobile App SDK
Android YesRep console & customer client; Mobile App SDK
BlackBerry Yes Customer client onlyWindows 10 No
Other Devices
Network devices
Can reps send commands to routers and switches without controlling a desktop? Yes
POS
Can reps access POS systems and kiosks that lack native internet access? Yes
Windows POSReady 7; Android POS
Android POS
Can reps access unattended Android POS systems and kiosks? Yes
BeyondTrust Product Comparison Guide Remote Support
33/28/2019
Remote Support Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.
Can the solution connect to systems running in a virtual environment? Yes VMware, Citrix XenDesktop
SECURITYArchitecture
Deployment
How is the solution deployed? What are the security implications?
Appliance, Virtual Appliance, Cloud
All environments isolated to single client. No instances of the software shared between customers.
Encryption
Does the solution use industry-standard encryption? Yes 256-bit AES
Firewall compatible
Is the solution compatible with standard firewall configuration? Yes No port forwarding required
3rd Party Tested
Has the solution been tested and/or certified by a reputable third party? Yes
Trustwave, Symantec, FIPS 140-2 Level 2 in process
Access Privileges
Granular permission management
Can administrators assign or deny privileges according to support tier? Yes
50+ configurable permissions
Two factor authenticationDoes the solution enable multi-factor authentication? Yes
Native; BeyondTrust Verify; RADIUS
Smart card authentication
Can reps and end systems be authenticated via smart card? Yes CAC, etc
Touch
Can reps open the rep console using touch technology? Yes iOS only
End user control
Can end users take back control and terminate sessions at any time? Yes
BeyondTrust Product Comparison Guide Remote Support
43/28/2019
Remote Support Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.
CRMAre pre-built integrations with CRM tools offered? Yes
Salesforce.com; MS Dynamics
BeyondTrust Product Comparison Guide Remote Support
53/28/2019
Remote Support Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.
Custom integrationsAre tools offered for custom integrations? Yes
API, Mobile SDK, Windows File System plugin, SQL plugin
Branding & customizationAre product interfaces brandable or customizable? Yes
Web Portal, Customer Client, Icons, Dialogues
WEB-ENABLEDSession Initiation
Clientless
Does the solution enable on-demand sessions without pre-installation of a client? Yes
Web Rep Console
Does the solution offer a rep console that can be accessed via browser without additional download? Yes
ChatCan reps chat with end users? Yes
Canned messagesCan reps use standardized greetings and messages? Yes
Click-to-Chat
Can end users initiate chat without downloading an applet? Yes
Co-browse
Can the rep view the end user's browser activity outside of a standard screensharing session? Yes
One-click customer client
Can customer clients be pinned to end users' taskbars for easy initiation? Yes
SMS
Can sessions with mobile devices be initiated via SMS text message? Yes
BeyondTrust Product Comparison Guide Remote Support
63/28/2019
Remote Support Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.
Can the solution function within networks that are not directly connected to the internet? Yes
Compatible with DoD SIPRNet, etc
View & Control
Multi-system control
Can reps troubleshoot multiple systems from a single interface? Yes
Multi-monitor support
Can reps view multiple monitors on the remote computer? Yes
File Transfer
Can reps transfer files/directories to and from the remote system? Yes
Unattended Systems
Clientless access within LAN/WAN
Can unattended systems within the rep's network be accessed without a pre-installed client? Yes
Access policies can be fine-tuned by administrators
Remote/mobile
Can reps access systems on a network on which they have no admin privileges? Yes
Requires pre-installed Jump Client; Access policies can be fine-tuned by administrators
vPro
Can reps gain provide support below the OS level on vPro-enabled systems? Yes
Wake-on-LAN
Can reps wake up sleeping systems within the company network? Yes
Requires pre-installed Jump Client
RDP & SSH integration
Can reps run RDP and SSH sessions using the solution's architecture and interface? Yes
BeyondTrust Product Comparison Guide Remote Support
73/28/2019
Remote Support Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.
Command shellCan command prompts be sent during a session? Yes
Canned scriptsCan common scripts be centrally stored? Yes
Run as Admin
Can session privileges be elevated to that of an administrator? Yes
Reboot
Can reps reboot a remote system and automatically reconnect? Yes
COLLABORATIONRep/Rep
Team chatCan reps and admins chat with each other? Yes
Enables chat both inside and outside of a shared session
Session sharing & transfer
Can reps share control with and/or transfer a session to other reps? Yes
Sponsored escalation
Can higher-tier reps temporarily escalate privileges for lower-tier reps? Yes
Intelligent help requests
Can reps broadcast requests for assistance based on skillset or other parameters? Yes
Rep/End User
BeyondTrust Product Comparison Guide Remote Support
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Remote Support Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.
Can support metrics (resolution time, escalation rate, etc) be reported and analyzed? Yes Additional purchase
Rep Management
Admin dashboard
Can admins monitor and manage active sessions in real-time? Yes
Join, transfer, & end active sessions; Monitor reps' full screens
Group policies
Can reps be assigned privileges and portals via group policy? Yes
BeyondTrust Product Comparison Guide Remote Support
93/28/2019
Remote Support Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.
Can external security providers be used to authenticate reps? Yes
LDAP (incl. Active Directory), RADIUS, Kerberos, SAML
End User Management
Queues
Can end users request support by entering a general or issue-specific queue? Yes
Auto-routing
Can incoming sessions be routed automatically based on configurable parameters? Yes
Availability, Issue Type, Skillset, etc
Embedded app supportCan end users join a queue directly from mobile apps? Yes Via Mobile SDK
Vendor Management
Session privileges
Can vendors be assigned unique user accounts and session privileges? Yes
Privileges can be assigned invidually or via group policy
CollaborationCan technicians share active sessions with vendors? Yes
Audit trail
Are vendor actions recorded to ensure compliance with company policy? Yes
Rep invite
Can reps without accounts be invited to share support sessions on an ad hoc basis? Yes
High Availability
Can the hardware be configured for high availability? Yes
CORPORATE INFOTCO
BeyondTrust Product Comparison Guide Remote Support
103/28/2019
Remote Support Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.
Privileged Access Management Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.
Privileged Access Management Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.
Privileged Access Management Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.
Privileged Access Management Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.
Privileged Access Management Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.
Privileged Access Management Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.
Privileged Access Management Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.
Privileged Access Management Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.
Privileged Access Management Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.
Privileged Access Management Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.
Privileged Access Management Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.