BEST SURVEY 2007 Extra report 2007 Based on 400 interviews in areas surrounding Vienna city.

BEST SURVEY 2007

Extra report 2007

Based on 400 interviews in areas

surrounding Vienna city

BEST 2007

2 BEST Survey 2007

Contents

About the survey

Participants

Sample

Method

How to read the graphs

Overall results

Quality dimension indexes, individual questions

Satisfaction and impact

Appendix

Quality dimensions and indexes for subgroups

Background information

BEST 2007

3 BEST Survey 2007

About the survey

The following cities participated in the BEST 2007 survey: Stockholm (Extended questionnaire) Oslo (Extended questionnaire) Helsinki (Extended questionnaire, with additional questions) Copenhagen (Extended questionnaire, with additional questions) Vienna (Extended questionnaire) Berlin (Extended questionnaire) Prague (Extended questionnaire)

For all cities 1000 residents in defined areas have been interviewed. The exception is Helsinki where 150 additional interviews where performed in the Espoo area. All interviews have been done by telephone. The response rate for each city is given in the table to the right.

Results from the survey have been weighted with respect to sex and age to match the profile in each area. The Helsinki results are weighted with respect to geography as well, to correct for the uneven distribution of interviews resulting from the extra interviews in Espoo. All 1150 interviews in Helsinki are included in the analysis.

The questionnaire used in the survey is an updated version of the 2006 questionnaire. Since 2006 one new statement (‘The information is good in stops and terminals’) and two new background questions (‘region/geography’ and ‘usage of different modes of public transport’) have been added.

In Copenhagen the question on ‘usage of PT modes’ have been formulated differently. In Copenhagen respondents were asked how often they used each transport mode. For reporting and comparison purposes these questions have been recoded as follows: If a respondent states that he/she travels with PT on a daily basis, all transport modes which this respondent use on a daily basis is coded as ‘generally uses’. Transport modes who are not used on a daily basis have for this respondent been coded as ‘not used generally’.

Response rate

Stockholm 64 %

Oslo 28 %

Helsinki 32 %

Copenhagen 40 %

Vienna 54 %

Berlin 33 %

Prague 31 %

BEST 2007

4 BEST Survey 2007

How to read the graphs

Breakdown

<TOTAL BASE: NNN>

58

55

61

75

50

52

77

77

65

75

54

28

30

-12

-12

-12

-6

-14

-14

-9

-6

-12

-6

-12

-20

-28

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthly

Never

Partially/Fully agree

Hardly/Don't agree at all

Index

<TOTAL BASE: NNN>

-21

-29

-27

-8

-32

-8

-17

-22

-27

55

47

50

72

30

83

63

40

47

TRAFFIC SUPPLY

PT is good for school_work trips

PT is good for leisure trips

PT is good for trips in the city centre

PT is good for trips outside the city centre

Nearest stop is close to where I live

Travel time on PT is reasonable

Waiting time is short at transfers

I am satisfied with the number of departures

Hardly/Don't agree at all Partially/Fully agree

The graphs show the proportion of respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements.Respondents with a neutral position are not displayed in the graphs. The topmost column show the distribution for the compound index, while the columns underneath show the distributions for the individual questions that make up the index.

The graph show proportion of respondents that agree/disagree to the statement (as described in more detail above). The topmost column show the distribution for the total city sample, while the columns underneath show the distribution for certain relevant subgroups of the total population – the subgroups included are sex, age, travel frequency, place of residence (city region) and mode(s) of public transport used most often by the respondent.

Results 2007

BEST 2007

6 BEST Survey 2007

Vienna – surrounding areas Indices 2007

-7

-20

-10

-22

-10

-6

-10

-8

-35

-7

69

63

70

51

68

83

69

77

39

72

CITIZEN SATISFACTION

TRAFFIC SUPPLY

RELIABILITY

INFORMATION

STAFF BEHAVIOUR

SECURITY AND SAFETY

COMFORT

SOCIAL IMAGE

VALUE FOR MONEY

LOYALTY


2007 2006 2005 2004 2003

69 65 64 66 67

63 55 58 58 60

70 67 73 74 73

51 47 50 47 48

68 64 68 68 67

83 80 80 79 86

69 62 66 65 65

77 76 76 76 76

39 41 37 35 27

72 64 67 66 68

Vienna – surrounding areas 2007

Quality dimensions

BEST 2007

8 BEST Survey 2007

-20

-24

-34

-5

-17

-21

-20

-15

-23

63

62

48

88

56

69

65

63

57

TRAFFIC SUPPLY

PT is good for school_work trips

PT is good for leisure trips

PT is good for trips in the city centre

PT is good for trips outside the citycentre

Nearest stop is close to where I live

Travel time on PT is reasonable

Waiting time is short at transfers

I am satisfied with the number ofdepartures


Vienna – surrounding areas Traffic supply

2007 2006 2005 2004 2003

63 55 58 58 60

62 55 59 58 57

48 40 36 38 44

88 89 90 88 83

56 48 49 51 58

69 65 68 64 67

65 56 59 55 61

63 48 52 59 58

57 42 52 52 53

BEST 2007

9 BEST Survey 2007

Vienna – surrounding areas Information

-22

-21

-30

-16

51

56

39

57

INFORMATION

It is easy to get the information neededwhen planning a trip

Information is good when trafficproblems occure

Information is good in stops andterminals


2007 2006 2005 2004 2003

51 47 50 47 48

56 49 53 52 50

39 45 47 43 45

57 - - - -

BEST 2007

10 BEST Survey 2007

Vienna – surrounding areas Staff behaviour

-10

-11

-10

68

68

68

STAFF BEHAVIOUR

Staff answers my questions correctly

Staff behaves nicely and correctly


2007 2006 2005 2004 2003

68 64 68 68 67

68 64 68 70 67

68 65 68 66 67

BEST 2007

11 BEST Survey 2007

Vienna – surrounding areas Security and safety

-6

-9

-6

-2

83

78

81

90

SECURITY AND SAFETY

I feel secure at stations and bus stops

I feel secure on board busses and trains

I am not afraid of traffic accidents whenusing PT


2007 2006 2005 2004 2003

83 80 80 79 86

78 72 75 70 80

81 78 78 79 85

90 91 86 87 93

BEST 2007

12 BEST Survey 2007

Vienna – surrounding areas Comfort

-10

-7

-9

-8

-15

-11

69

73

71

67

62

71

COMFORT

PT travel is comfortable

Transfers are easy

Busses and trains are modern

Busses and trains are clean

I normally get a seat when travel with PT


2007 2006 2005 2004 2003

69 62 66 65 65

73 62 67 70 65

71 64 66 67 70

67 63 68 66 60

62 52 61 57 59

71 69 67 65 71

BEST 2007

13 BEST Survey 2007

-8

-19

-4

-2

77

59

82

90

SOCIAL IMAGE

More people will travel with PT in thefuture

PT is good for the environment

PT is beneficial to society


Vienna – surrounding areas Social Image

2007 2006 2005 2004 2003

77 76 76 76 76

59 56 51 52 51

82 86 84 88 87

90 86 92 87 88

BEST 2007

14 BEST Survey 2007

Vienna – surrounding areas Value for money

-35

-33

-38

39

41

37

VALUE FOR MONEY

PT gives good value for money

PT fares are reasonable


2007 2006 2005 2004 2003

39 41 37 35 27

41 44 38 39 28

37 38 35 31 26


Appendix


Citizen satisfaction in subgroups

BEST 2007

17 BEST Survey 2007

Vienna – surrounding areasCITIZEN SATISFACTION - subgroups

69

65

71

71

62

69

87

76

74

77

71

65

41

-7

-7

-7

-9

-8

-2

-5

-4

-4

-9

-23

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency


Traffic supply in subgroups

BEST 2007

19 BEST Survey 2007

Vienna – surrounding areas Traffic supply - subgroups

63

63

64

71

59

61

75

81

77

69

62

59

43

-20

-20

-20

-12

-22

-22

-14

-8

-10

-16

-21

-23

-28

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

20 BEST Survey 2007

Vienna – surrounding areas Good for work/school trips - subgroups

62

66

60

70

54

62

83

89

81

67

57

59

45

-24

-18

-26

-18

-30

-24

-7

-6

-24

-29

-25

-34

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

21 BEST Survey 2007

Vienna – surrounding areas PT is good for leisure trips - subgroups

48

48

47

56

39

49

63

68

68

56

46

39

28

-34

-33

-35

-26

-39

-37

-23

-19

-15

-26

-36

-44

-47

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

22 BEST Survey 2007

Vienna – surrounding areas PT is good for trips in the city centre - subgroups

88

86

88

94

87

85

92

84

83

90

94

85

76

-5

-7

-5

-5

-8

-5

-7

-3

-3

-7

-4

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

23 BEST Survey 2007

Vienna – surrounding areas PT is good for trips outside the city centre - subgroups

56

49

59

59

54

53

65

71

72

64

51

51

43

-17

-18

-17

-11

-17

-21

-17

-4

-9

-10

-19

-21

-26

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

24 BEST Survey 2007

Vienna – surrounding areas Nearest stop is close to where I live - subgroups

69

71

68

56

69

67

76

86

76

67

72

66

59

-21

-21

-21

-32

-18

-22

-23

-14

-13

-24

-25

-17

-34

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

25 BEST Survey 2007

Vienna – surrounding areas Travel time on PT is reasonable - subgroups

65

59

67

79

61

59

75

83

79

73

63

60

33

-20

-22

-19

-22

-27

-13

-5

-9

-11

-20

-27

-37

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

26 BEST Survey 2007

Vienna – surrounding areas I am satisfied with the number of departures - subgroups

63

68

60

76

58

58

74

75

86

70

60

57

23

-15

-15

-15

-11

-16

-15

-11

-20

-6

-12

-12

-22

-16

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

27 BEST Survey 2007

Vienna – surrounding areas Waiting time is short at transfers - subgroups

57

57

58

76

47

58

70

91

72

64

55

53

31

-23

-23

-24

-33

-24

-15

-16

-21

-26

-25

-29

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency


Reliability in subgroups

BEST 2007

29 BEST Survey 2007

Vienna – surrounding areas Reliability - subgroups

70

76

67

59

65

70

88

91

60

74

67

74

64

-10

-6

-12

-24

-7

-15

-1

0

-17

-9

-6

-12

-4

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency


Information in subgroups

BEST 2007

31 BEST Survey 2007

Vienna – surrounding areas Information - subgroups

Gender

Age

PT travel frequency

51

48

53

63

51

43

60

59

48

57

46

54

42

-22

-26

-20

-24

-23

-23

-19

-17

-33

-23

-26

-17

-14

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



BEST 2007

32 BEST Survey 2007

Vienna – surrounding areas It is easy to get the information needed when planning a trip - subgroups

56

51

59

70

60

45

57

66

56

62

46

63

44

-21

-24

-19

-19

-20

-23

-20

-21

-28

-18

-26

-17

-13

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

33 BEST Survey 2007

Vienna – surrounding areas Information is good when traffic problems occure - subgroups

39

39

39

52

38

32

50

43

32

46

37

42

30

-30

-34

-29

-33

-33

-28

-26

-21

-47

-29

-36

-20

-26

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

34 BEST Survey 2007

Vienna – surrounding areas Information is good in stops and terminals - subgroups

Gender

Age

PT travel frequency

57

52

60

67

55

51

71

66

57

63

55

57

50

-16

-21

-14

-19

-16

-18

-12

-10

-24

-21

-16

-13

-3

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never




Staff behavior in subgroups

BEST 2007

36 BEST Survey 2007

Vienna – surrounding areas Staff behaviour - subgroups

68

62

71

72

64

68

80

77

71

71

72

67

44

-10

-13

-9

-19

-12

-7

-6

-9

-18

-9

-14

-7

0

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

37 BEST Survey 2007

Vienna – surrounding areas Staff answers my questions correctly - subgroups

68

61

71

77

63

68

77

71

73

68

73

67

33

-11

-15

-9

-23

-13

-6

-5

-9

-20

-14

-13

-5

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

38 BEST Survey 2007

Vienna – surrounding areas Staff behaves nicely and correctly - subgroups

68

62

72

66

65

68

82

83

69

73

70

67

55

-10

-11

-9

-15

-11

-7

-7

-9

-16

-4

-15

-8

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency


Security and safety in subgroups

BEST 2007

40 BEST Survey 2007

Vienna – surrounding areas Security and safety - subgroups

83

86

82

81

81

87

85

78

87

85

86

80

68

-6

-4

-7

-6

-6

-4

-5

-12

-3

-4

-6

-9

-3

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

41 BEST Survey 2007

Vienna – surrounding areas I feel secure at stations and bus stops - subgroups

78

87

74

70

76

84

80

67

85

77

81

77

66

-9

-4

-12

-18

-9

-6

-8

-19

-8

-6

-8

-13

-3

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

42 BEST Survey 2007

Vienna – surrounding areas I feel secure on board busses and trains - subgroups

81

82

80

76

78

86

83

74

85

85

86

76

63

-6

-5

-7

-8

-5

-6

-17

-4

-7

-9

-3

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

43 BEST Survey 2007

Vienna – surrounding areas I am not afraid of traffic accidents when using PT - subgroups

90

89

90

95

89

90

90

91

90

94

92

89

76

-2

-2

-2

-2

-3

-3

-2

-2

-4

-3

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency


Comfort in subgroups

BEST 2007

45 BEST Survey 2007

Vienna – surrounding areas Comfort - subgroups

69

68

69

69

65

68

79

81

70

70

69

69

58

-10

-11

-10

-12

-11

-10

-7

-5

-13

-8

-8

-12

-8

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

46 BEST Survey 2007

Vienna – surrounding areas PT travel is comfortable - subgroups

73

71

73

86

65

73

83

91

79

77

74

70

48

-7

-4

-9

-11

-6

-5

-5

-2

-6

-11

-17

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

47 BEST Survey 2007

Vienna – surrounding areas Transfers are easy - subgroups

71

69

71

74

65

74

79

75

85

76

70

66

44

-9

-10

-9

-6

-9

-13

-7

-5

-10

-3

-7

-16

-5

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

48 BEST Survey 2007

Vienna – surrounding areas Busses and trains are modern - subgroups

67

70

65

70

62

66

78

86

61

67

67

68

66

-8

-11

-7

-10

-9

-9

-5

-5

-11

-9

-7

-8

-4

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

49 BEST Survey 2007

Vienna – surrounding areas Busses and trains are clean - subgroups

62

62

62

59

61

60

69

80

61

59

55

66

83

-15

-18

-13

-24

-14

-12

-18

-5

-23

-16

-14

-12

-5

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

50 BEST Survey 2007

Vienna – surrounding areas I normally get a seat when travel with PT - subgroups

71

68

72

57

70

70

85

75

67

71

77

71

48

-11

-11

-11

-18

-11

-12

-1

-10

-14

-10

-8

-12

-11

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency


Social image in subgroups

BEST 2007

52 BEST Survey 2007

Vienna – surrounding areas Social image - subgroups

77

78

77

62

77

79

82

79

81

74

79

78

65

-8

-8

-8

-3

-9

-9

-7

-9

-6

-8

-8

-8

-15

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

53 BEST Survey 2007

Vienna – surrounding areas More people will travel with PT in the future - subgroups

59

59

59

49

56

60

69

72

69

57

58

59

44

-19

-19

-18

-21

-22

-20

-13

-11

-14

-21

-20

-31

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

54 BEST Survey 2007

Vienna – surrounding areas PT is good for the environment - subgroups

82

82

81

64

80

87

87

83

83

76

84

85

71

-4

-4

-4

-10

-4

-4

-2

-7

-7

-8

-1

-2

-14

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

55 BEST Survey 2007

Vienna – surrounding areas PT is beneficial to society - subgroups

90

91

89

73

94

91

90

81

89

89

95

90

80

-2

-1

-2

-2

-2

-8

-3

-1

-2

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency


Value for money in subgroups

BEST 2007

57 BEST Survey 2007

Vienna – surrounding areas Value for money - subgroups

39

42

38

54

34

36

49

63

46

51

34

36

12

-35

-38

-34

-25

-37

-36

-33

-27

-34

-25

-37

-39

-44

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

58 BEST Survey 2007

Vienna – surrounding areas PT gives good value for money - subgroups

41

43

40

62

35

36

51

62

45

56

35

37

13

-33

-36

-31

-18

-35

-34

-30

-34

-32

-24

-35

-35

-44

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency

BEST 2007

59 BEST Survey 2007

Vienna – surrounding areas PT fares are reasonable - subgroups

37

41

36

46

32

35

48

63

46

46

33

36

12

-38

-40

-36

-32

-39

-39

-37

-19

-36

-25

-40

-43

-43

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency


Loyalty in subgroups

BEST 2007

61 BEST Survey 2007

Vienna – surrounding areas Loyalty - subgroups

72

65

75

70

68

73

86

73

80

80

77

66

41

-7

-10

-6

-10

-10

-6

-2

-5

-7

-7

-6

-10

-4

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never



Gender

Age

PT travel frequency


Background information

BEST 2007

63 BEST Survey 2007

Public transport travel frequency – Vienna – surrounding areas 2007

17

15

12

39

12

10

7

5

17

6

44

6

19

23

18

36

18

17

16

32

18

26

25

19

18

24

22

28

5

28

28

30

26

19

32

9

35

40

34

30

37

20

36

37

41

28

39

34

22

36

26

6

9

5

6

8

4

9

7

3

5

17

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Working, fulltime

Working part time

Student

Retired

Others

Daily



Less than monthly

Never

BEST 2007

64 BEST Survey 2007

Life situation – Vienna – surrounding areas 2007

44

57

39

33

60

47

4

58

40

33

50

49

12

3

19

20

16

6

18

17

13

6

8

11

6

67

3

26

10

3

27

23

24

28

95

100

10

23

32

24

18

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never

Working, fulltime

Working part time

Student

Retired

Others

Results 2007 – other available reports

at best2005.net

BEST SURVEY 2007 Extra report 2007 Based on 400 interviews in areas surrounding Vienna city.

Documents

best survey

transport modes

additional interviews

extra interviews

proportion of respondents

usage of pt modes

daily basis

helsinki results