BEST STORIES OF OMNI-CHANNEL COMMERCE
Best stories of omni-channel commerce
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Unified consumer experience with e-commerce and self-care for a large telecom operator across 16 countries
Benefits Delivered:
• customer advocacy increased by up to
20%
• €3 million savings per year
• Up to 43% increase in e-sales
Solution Highlights:
• templatized global development and
rollouts
• adaptive user experience
• factory approach for improving
reusability across markets
Service Offerings:
• strategic roadmap
• Product evaluation and selection
• implementation
• infrastructure services
• independent Validation services
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omni-channel and integrated retail experience with e-commerce, loyalty management, and online marketplace platform for seven brands of a large Us retail giant
Benefits Delivered:
• approx. 30% business growth online
• accelerated development – 24 releases
a year
• faster feature releases to market
Solution Highlights:
• Deep automation and cicD across
life cycle stages
• Performance engineering for holiday
readiness
• Development of marketplace
functionality
Service Offerings:
• service enablement
• accelerated Development
• infrastructure services
• independent Validation services
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collaborative omni-channel commerce with buy anywhere, fulfill anywhere, and return anywhere function for a leading chain of beauty superstores in the United states
Benefits Delivered:
• Up to 42% increase in traffic from
mobile devices
• cyber monday sales grew by up to 53%
year-on-year
Solution Highlights:
• m-commerce app development and responsive web design for the e-commerce site
• Guest collections: create and share own photo collections using mobile app and share your experience with your social circles
• cached inventory and multi-threaded order processing to optimize fulfillment
• integration with loyalty management
system
Service Offerings:
• m-commerce app and responsive Web
Design
• Version Upgrades
• Performance engineering
• automation for accelerating the testing
and support operations
• application and infrastructure support
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Your favorite food-to-go. an american multi-brand with location and time-of-the-day-based dynamic menus for the end consumer
Benefits Delivered:
• Up to 13% increase in online orders
• approx. 25% increase in average order
size
• seamless user experience across
channels
Solution Highlights:
• Dynamic menus based on location and
time of the day
• multi-tenant, multi-lingual extensible
solution
• site integration with restaurant Pos and
restaurant kitchen
Service Offerings:
• technology consulting with phased
roadmap and multi-release approach
• implementation services, Performance
engineering
• independent Validation services
• application support services
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maintenance and support operations with flawless peak season management for a large retailer
Benefits Delivered:
• Distributed agile with weekly and bi-
weekly sprints
• managed peak seasons through holiday
readiness
• Up to 20% productivity improvement
due to automation of key tasks
Solution Highlights:
• adaptive user experience by complete
redesign of site
• automations and development of
customer service representative utility
for faster ticket resolutions
• Business readiness and performance
engineering for peak season readiness
Service Offerings:
• maintenance and support operations
• automation for accelerating the testing
and support operations
• independent Validation services
• Peak season readiness interventions
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cloud-based, multi-channel next-gen productized platform with enhanced customer and store associate experience for a leading european telecommunications company
Benefits Delivered:
• User subscriptions increased up to 30%
• customer satisfaction scores improved
by up to 25%
• cloud-based, omni-channel, next-gen
platform
• adjudged best authenticated site in the
industry
Solution Highlights:
• mobile first approach with adaptive
user experience across different
channels
• multi-brand, multi-channel, multi-
device, self-service capabilities through
cloud-based platform
• Big data analytics for sales metrics
reporting
Service Offerings:
• retail store mobile app and responsive
Web Design
• implementation services using
accelerators
• service enablement
• automation for accelerating the testing
and support operations
• new market rollouts
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multi-country, highly scalable, and reliable B2B commerce platform with punch-out functionality for a leading Us-headquartered medical equipment manufacturer
Benefits Delivered:
• revamped B2B commerce platform
across global instances to make it more
scalable, reliable, and maintainable
• robust integration with geographically
different internal and external systems,
and erPs
• Up to 50% improvement in customer
onboarding time
• lower tco by reusing the existing
customers’ investments
Solution Highlights:
• Global platform design and template
with scalable architecture to support
needs of multiple geos (eU, na)
• flexible and robust integration with
geographically different internal and
external systems
• multiple levels of integration with
procurement systems (Punch out)
• flexible and configurable user journeys
for different customer segments
Service Offerings:
• strategy and roadmap definition and requirement prioritization
• end-to-end implementation on infosys Distributed agile
• Program management
• independent Validation
• Performance engineering
• application support and maintenance
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Global B2B commerce platform for an imaging and electronics products multinational company
Benefits Delivered:
• implemented a scalable and reliable
B2B e-commerce platform to power
all the client’s transactional websites
deployed in emea
• Greenfield digital program executed in
iterative mode for quick wins
• robust integrations into the company’s
back and front office applications and
customers erP
• maximized upsell and cross-sell
opportunities
Solution Highlights:
• configurable frameworks for working
with multiple feeds
• single common catalog with multiple
price-lists based on operating
companies / countries
• configurable user journeys for different
customer segments
Service Offerings:
• strategy and e-commerce roadmap
• implementation services and new
market rollouts
• independent Validation services
• application support services
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about infosys Digital
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to learn more please visit www.infosys.com/digital #infosysDigital
© 2015 Infosys Limited, Bangalore, India. All Rights Reserved. Infosys believes the information in this document is accurate as of its publication date; such information is subject to change without notice. Infosys acknowledges the proprietary rights of other companies to the trademarks, product names and such other intellectual property rights mentioned in this document. Except as expressly permitted, neither this documentation nor any part of it may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, printing, photocopying, recording or otherwise, without the prior permission of Infosys Limited and/ or any named intellectual property rights holders under this document.
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