Best Practices in Offshore Outsourcing for Digital Agencies

• Have realistic deadlines• Set expectations - Good, Fast, Cheap - Choose Any two!• Take one bite at a time• Negotiate the ownership of work, up front

Haverealisticdeadlines

Set expectations - Good, Fast, Cheap - Choose Any two!

Take one biteat a time

Negotiate the ownershipof work,upfront

• Face - to - face accessibility• Manage cultural differences • State the obvious• Expect to add some new expressions to your vernacular

Face-to-faceaccessibility

Manageculturaldifferences

State the obvious

Expect to add somenew expressionsto yourvernacular

• Ensure that the requirements are clearly understood• Send all work requests in writing• Schedule an initial call and regular check-ins, if necessary• Be prepared to review all work before turning it over to the client• Escalate in time

Ensure that therequirementsare clearlyunderstood

Send allwork requestsin writing

Schedule aninitial call &regular check-ins,if necessary

Be preparedto review all work before turning itover to the client

Escalatein time

• Two-way feedback at the end of every project• Communicate your plans regularly• Invest in your partnership

Two-wayfeedback at the endof everyproject

Communicateyour plansregularly

Invest in yourpartnership

• Pay only against completed work• Plan ahead for post-delivery support• Protect your intellectual property• Have a risk mitigation plan!

Pay onlyagainstcompletedwork

Planahead forpost-deliverysupport

Protectyourintellectualproperty

Have a risk mitigationplan!

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Phone: +44 (208) 123 3389 / +91 98311 51614Website: www.indusnet.co.uk Email: [email protected]