Best Practices in Communication and Relational Skills

13 - 17 March 201616 - 20 October 2016

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An Intensive 5 - Day Seminar On

Best Practices in Communication and Relational Skills

DUBAI

www.euromatech.com

(Certificate No:1007049195)

ISO 9001:2008 Certified

(Certificate No: 1078694951)

ISO 29990

ISO 29990:2010 Certified

Best Practices in Communication and Relational Skills13 - 17 March 2016, Dubai | 16 - 20 October 2016, Dubai

Fees : US$ 4,500

Middle East Office : Telephone : +971 4 4571 800 | Fax : +971 4 4571 801 | e-mail: [email protected] | www.euromatech.com

www.euromatech.com

INTRODUCTIONLeaderstodayareexpectedtohaveawiderangeofskills– technical, operational and relational. This programmefocusesondeveloping thecommunicationcompetenciesthat allow them to lead and motivate others. It helpsleadersbecomegreat communicatorswho knowhow towin respect, understanding and commitment.

Leadingpeople–therelationalsideofmanagement– isas important as task-based skills. Communication is thecritical competency that underpins relationships, both forkeeping team members up-to-date and for winning thesupport of key stakeholders.

During this programme participants will develop thefollowing competencies:

• Listeningtoandunderstandingothers

• Buildingrelationshipswithandbetweenothersbasedontrustandrespect

• Conveying team/business unit strategy by settinggoals, planning and prioritizing

• Explaining the bigger picture and where their team/projectfitswithintheoverallaimsofthebusinessunitand organisation

• Creating a collaborative environment where teammembers support and encourage each other

WHO SHOULD ATTEND?• Peoplewhosuperviseothersandwishtoimprovetheir

relationalskills

• People who lead teams and wish to do so moreeffectively

• Peoplewhohavebeen identifiedashavingpotentialfor leadership roles

• Executiveswhowant to develop their capabilities inmotivating and inspiring people

PROGRAMME OBJECTIVESThisprogrammeaimstoenableparticipantstobuildhighachievingteamswherepeoplefeelvaluedby:

• Showingtheyarelisteningtoandrespectingothers

• Clarifying objectives and expectations and providingsupportas individualsseek toattain them

• Developing a collaborative team culture wherepeopleworktogethertoachievegoalsandovercomechallenges

• Ensuringeveryonecontributestodiscussionsandallpointsofviewareheardbeforemakingdecisionsthatarethensupportedbytheteam

• Using presentations to win recognition for teamachievements and support for goals

TRAINING METHODOLOGYThis interactive programme has lots of opportunities forparticipantstoputintopracticetheskillstheydevelopandenhanceduringtheprogramme.Wemakethemostofrole-playing,questionnaires,syndicatework,casestudiesandvideoexamples.

Wewillspendlotsoftimeworkingone-on-oneandinsmallgroups to resolve the challenges participants face.Theywill leavewith new ideas and skills they can implementimmediately theystepback into their teams.

PROGRAMME SUMMARYResearch among global leaders identified the top tencommunications skills for effective teammanagement –active listening, giving feedback, relationships of trust,respectforothers,collaboration,conveyingvision,settingpriorities, motivating, facilitating and negotiating. Thisprogramme provides practical techniques so you canmaster these skills to build high achieving teamswherepeoplefeelvalued.Youwillleaveconfidentyoucaninspireandmotivate teammembers to give of their best.

PROGRAMME OUTLINE

U.K. Office : Telephone +44 151 709 7100 | Fax +44 151 709 7181 | e-mail: [email protected] | www.euromatech.com

DAY 1

WELCOME & INTRODUCTIONS; SHARPENING UP ACTIVE LISTENING; GIVING FEEDBACK

• Payingattentiontowordsandbodylanguage

• Controllingourselvessowecanlearnfromothers

• Askinggoodquestionsandlisteningtoanswers

• Checkingunderstandingandreframing

• Findingtime-outspaceforone2onefeedback

• Keepingfeedbacktimelyandmotivating

DAY 2

BUILDING RELATIONSHIPS BASED ON TRUST; CREATING RESPECT FOR OTHERS; ENABLING COLLABORATION

• Building truthfulness, responsiveness, consistency,loyalty and capabilities

• Encouraging openness and willingness to shareideas and information

• Developingacollaborativeculturewithinourteam

• Rewardingaccountabilityandcollaboration

• Developingacollaborativemindset

• Creatingacohesiveteamwithmutualrespect

DAY 3

CONVEYING THE ORGANISATION’S VISION; SETTING CLEAR PRIORITIES; MOTIVATING & PERSUADING

• Creating a sense of urgency and purpose thatmotivates people

• Creating ownership so the vision is shared andempowering

• Clarifying deadlines and expected performancestandards

• Checkingunderstandingandgainingagreement

• Keepingpeoplecommittedtotheteam

• Givingopportunitiestosucceed

DAY 4

FACILITATING DISCUSSION & DEBATE; WIN-WIN NEGOTIATIONS; MANAGING EFFECTIVE MEETINGS

• Paying attention to diverse personalities andundercurrents

• Ensuringeveryonecontributes

• Focussingonpositiveoutcomesforallparties

• Aimingforcommitment,notjustagreement

• Keyresponsibilitiesofthemeetingchair

• Maintaininginterestandparticipationduringmeetings

DAY 5

GIVING PRESENTATIONS; ACTION PLANNING

• Structuring presentations so key points areunderstood and remembered

• Howtoincludeacalltoactionthatleadstochange

• A positive image: body language, dress code andvoice

• Buildingrapportwiththeaudience

• Avoiding pitfalls: stage fright, hostile questions,yawning and other problems

• Developingapersonalactionplan

www.euromatech.com(Certificate No:1007049195)

ISO 9001:2008 Certified

(Certificate No: 1078694951)

ISO 29990

ISO 29990:2010 Certified

S e m i n a r R e g i s t r a t i o n D e t a i l s

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METHOD OF PAYMENT

SEMINAR DETAILS

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DocumentationHigh Quality material has been prepared by the Seminar Leader for distribution to delegates.In addition a special note pad to facilitate note taking will be provided.

CertificatesA Certificate of Completion will be issued to those who attend & successfully complete the programme.

Schedule07:30 – 08:30 Welcome08:30 – 10:15 First Session10:15 – 10:30 Coffee Break10:30 – 12:15 Second Session12:15 – 12:30 Coffee Break12:30 – 14:00 Third Session14:00 – 15:00 Lunch15:00 – 16:00 Open Session

FeesThe Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:

Hotel AccommodationEuroMaTech has negotiated special rates for a limited number of rooms in the hotel. Early registration will help to secure a room at the reduced rate.

Registration & PaymentPlease complete the registration form on this page & return it to us together with your cheque made payable to EuroMaTech.

For Further Information, Contact Your Nearest EuroMaTech Office:

U.K. Office109 Mount PleasantLiverpool L3 5TF, United KingdomTelephone +44 151 709 7100 Fax +44 151 709 7181e-mail: [email protected] http://www.euromatech.com

Middle East OfficeP.O.Box 74693, Dubai, United Arab EmiratesTelephone : +971 4 4571 800 Fax : +971 4 4571 801e-mail: [email protected] http://www.euromatech.com

EuroMaTech reserves the right to alter the content, location of the Seminar, or the identity of the speakers in case of events beyond our control.

Telephone: +971 4 4571800 to provisionally reserve your place.

Fax your completed registration form to: +971 4 4571801

E-mail to us : [email protected]

Complete & return the booking form with cheque to:EuroMaTech P.O.Box 74693, Dubai - U.A.E.

Best Practices in Communication and Relational Skills£ 13 - 17 March 2016, Dubai£ 16 - 20 October 2016, Dubai

Please register me on theComplete & Mail or fax to EuroMaTech at the address given below

Cancellation PolicyRequest for seminar cancellation must be made in writing & received at EuroMaTech three weeks prior to the seminar date. A U.S.$250/- processing fee will be charged per delegate for each cancellation. Thereafter, we regret that we are unable to refund any fees due, although in such cases we would be happy to welcome a colleague who would substitute for you.

US$ 4,500/ = per delegate