Best practices for designing, deploying, and supporting an online environment: the Kent State Online Template

Best practices for designing, deploying, and supporting an online environment: the Kent State Online Template 7/13/16 @ 11:35 AM - Venetian H

Director, ID - KSU OnlineBen Hollis, Ph.D.

Sr. ID - KSU OnlineVicki Gutierrez

Mgr, BlackboardBobbi Bain

Coordinator, OL - KSU OnlineDrew Shipka

OverviewStats. Design. Deploy. Support.

Bb StatsBobbi Bain

Manager, Blackboard

Online Enrollment

Online Enrollment

Online Enrollment

Bb (2015 - 2016)

20,068active Bb courses

Bb (2015 - 2016)

48,039active Bb users

Bb Growth

41%increase

Bb Staffing

3KSU-Bb staff

Bb Strategy

Templatesuniformity & support

DesigningDrew Shipka

Coordinator, Online Learning

Background

Best Practices

• Increase quality

• Ease of building

• 50% QM built-in

Simple & Flexible

• Placeholders

• General info

• Customizable

Maintenance

• Same start

• Troubleshooting

• Updates

Best Practices

• Increase quality

• Ease of building

• 50% QM built-in

Simple & Flexible

• Placeholders

• General info

• Customizable

Maintenance

• Same start

• Troubleshooting

• Updates

Background

Best Practices

• Increase quality

• Ease of building

• 50% QM built-in

Simple & Flexible

• Placeholders

• General info

• Customizable

Maintenance

• Same start

• Troubleshooting

• Updates

Background

Best Practices

• Increase quality

• Ease of building

• 50% QM built-in

Simple & Flexible

• Placeholders

• General info

• Customizable

Maintenance

• Same start

• Troubleshooting

• Updates

Background

Home

Start Here Folder

Schedule

Change Log

V2.6.6

External Website

DeployingBen Hollis, Ph.D.

Director, Instructional Design – Kent State Online

existing courseCopy

via Bb building blockSelf Service

templateKSOT

defaultBlank Shell

Bb Building Block

existing courseCopy

via Bb building blockSelf Service

templateKSOT

defaultBlank Shell

Bb Building Block

existing courseCopy

via Bb building blockSelf Service

templateKSOT

defaultBlank Shell

Bb Building Block

existing courseCopy

via Bb building blockSelf Service

templateKSOT

defaultBlank Shell

Bb Building Block

existing courseCopy

via Bb building blockSelf Service

templateKSOT

defaultBlank Shell

Bb Building Block

Building Block

Things to consider

Tracking

• Email (via form)

• Usage

• Versioning

Communication

• Email (confirmation)

• Extras

Support & Training

• Bb v ID support

• Workshops

Tracking

• Email (via form)

• Usage

• Versioning

Communication

• Email (confirmation)

• Extras

Support & Training

• Bb v ID support

• Workshops

Things to consider

Tracking

• Email (via form)

• Usage

• Versioning

Communication

• Email (confirmation)

• Extras

Support & Training

• Bb v ID support

• Workshops

Things to consider

Tracking

• Email (via form)

• Usage

• Versioning

Communication

• Email (confirmation)

• Extras

Support & Training

• Bb v ID support

• Workshops

Things to consider

SupportingVicki Gutierrez

Senior Instructional Designer

Arts & Sciences Online Learning

Support

• KSOT requests

• Not prescriptive

• Very receptive!

Ticketing & Reporting

• TeamDynamix

• Office Hours

• 48 KSOTs

Development & Maintenance

• KSOT adoption

• Master courses

• MCP & CCP

Support

• KSOT requests

• Not prescriptive

• Very receptive!

Ticketing & Reporting

• TeamDynamix

• Office Hours

• 48 KSOTs

Development & Maintenance

• KSOT adoption

• Master courses

• MCP & CCP

Arts & Sciences Online Learning

Support

• KSOT requests

• Not prescriptive

• Very receptive!

Ticketing & Reporting

• TeamDynamix

• Office Hours

• 48 KSOTs

Development & Maintenance

• KSOT adoption

• Master courses

• MCP & CCP

Arts & Sciences Online Learning

Support

• KSOT requests

• Not prescriptive

• Very receptive!

Ticketing & Reporting

• TeamDynamix

• Office Hours

• 48 KSOTs

Development & Maintenance

• KSOT adoption

• Master courses

• MCP & CCP

Arts & Sciences Online Learning

Service Catalog (TeamDynamix)

• Requestor generates tickets

• Reach a broader audience

Questions?Ben Hollis, Ph.D.

[email protected]