Best Description on Conflict and Negotiation

SWARAJ MISHRA

CONFLICT NEGOTIATION

DEFINITIONA process that begin when a party perceives

that another party has negatively affected, something that the first party care about.Th

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Traditional View

Human Relation View

Inter-Actionist View

Inter-actionist view

It says conflicts are negative and synonymous to violence and due to Poor communication.

Less conflict high performance.

Human Resource view Conflict is natural occurrence to all groups. It can not be eliminated from groups and sometimes it may benefits a group’s performance.

Traditional view

It encourages conflicts. Functional conflict supports the goal of the group and improves its performance. Dysfunctional conflict hinders group organizations.

TYPES OF CONFLICTS

Task

• Relates to the content and goals of the work.

Relationship

• Focus on interpersonal relationship.

Process

• Relates to how the works get done.

There are 3 types of conflicts

OUTLINE OF CONFLICT PROCESS

Potential opposition

Cognition & personalization

intension

outcomes

behavior

Potential oppositionHere conflict arises either by communication(too little

or too much), by structure(work nature , size), by personal variables (example sometime we do not like with no reasons).

Cognition and personalization

It is due to the factor or factors of 1st stage. Here the party decides where is the conflict and emotions plays a greater role here.

BehaviorIt includes the statement actions and reactions

made by the conflicting parties and involves problem solving techniques.

Outcomes

According to behavior outcome may be differs and leads to either improve(functional) or decrease

(dysfunctional) in performances.

intentionsHere the intension plays a vital role. Either he

cooperates (due to avoiding, compromising accommodating) or asserts(due to Competing and

collaborating nature).

NEGOTIATION

Negotiation

Distributive bargaining

• Fixed resources are allocated.

• Here one win other lose. Hence short term.

Integrative bargaining

• Variable amount of resources are allocated.

• It is a win-win situation. Hence long term.

It is a process in which two or more parties exchange goods or services to attempt to agree on the exchange rate of them.

Bargaining is the general approach to negotiation.It is of 2 types

The negotiation process

Planning

• What is the nature of conflict & who is involve ?

• What are your goals?

Ground rules

• Who will do the negotiating?• What is the time limit & where it will take

place?

Clarification• Educating & informing the other parties.

There are five steps to complete this process.

Problem solving

• Concession time.

Implementation

• Formalizing agreement & developing procedure.

• Formal handshake as closure.

Individual difference in negotiation process

Three factors affect this process in individual level. These are personality, moods & emotions,

gender.

In personality extrovert are not the right one to go for negotiating because he may give more information then required which will lead to fail in negotiation. So introvert are more preferred for this propose.

Negative emotion can increase the conflict level. So for negotiating positive Moods & emotions are required.

Gender also play a very vital role in negotiating.

Third party negotiation

Mediator Arbitrator Conciliator Consultant

A neutral 3rd party negotiating with reasoning & persuasion

3rd party with authority to dictate an agreement

A trusted 3rd party who provides informal communication

A skilled impartial highly analytic 3rd party