Berniaga Classifieds

7/24/2019 Berniaga Classifieds

1/19

CLOUD TELEPHONYTECHNOLOGY

Stepping Stone to yourBusiness Growth


2/19

VIRTUAL NUMBER- Stepping Stone to your Business Growth

Explored Fact a!o"t Cla#$#ed

Advertising Traffic on Classifieds sites is growing at a rate >30% *Custoers Traffic has also grown up !y ore than "#% *$eople visit classifieds loo&'up !usiness advertiseents and call directly toadvertisers

C%alle&'e $or Ad(ert#er

(eterining )+ through advertiseent !ecoes difficultCustoers need inforation !ut do not want to fill any for or dialany nu!erChances of issing a lot of calls and leads as well

* Source: The Washington Post

C%alle&'e $or Cla#$#ed )#te

,na!le to trac& how any custoers actually call advertisersCannot deterine how uch !usinesses are !enefiting fro classifieds-ot a!le to charge preiu clients who are a&ing good !usiness with theseadvertiseents


3/19

VIRTUAL NUMBER- Stepping Stone to your Business Growth

*%at # a V#rt"al N"+!er ,

Coplete solution for a prosperous and profita!le !usiness growth.

/osted services -o e1uipentre1uired2

Calls can !e forwarded in

se1uential parallel or round'ro!inanner

Additional features li&e greetingessages on hold usiceailS4S alerts on issed calls

Call logs and recordings areavaila!le

,se of local international or

toll'free nu!ers

Support for 5+$ andtraditional $ST- call

+ntelligent routing !ased onAgent availa!ility location and

tie

*%at doe a V#rt"al N"+!er do ,

A 5irtual -u!er directs calls through an internet connection to one or anyreal telephone nu!ers6 4o!ile andor 7and'line -u!ers.

*%at all a V#rt"al N"+!er o$$er ,


4/19

VIRTUAL NUMBER8 Stepping Stone to your Business Growth

B"#&e !e&e$#t o$ V#rt"al P%o&e N"+!er

9uic& conversion of advertiseent viewer into custoer

+proves percentage of we!site conversions

Classifieds owner can charge preiu fro advertisers !y trac&ing

calls fro their portal

:nhances 1uality of custoer e;perience

Sealess integration of custoer e;perience across ulti'channels

Cuts down tie to see& info to aid decisions

Saves tie !y routing custoer to specific vendor

Beneficial for !oth Advertisers and Classifieds< site owner


5/19

VIRTUAL NUMBER- Applications

Trac& Analytics for calls going out of your $ortal

n different advertiseentslistings put up different virtual phone nu!ers.

,sing =nowlarity interface ap these virtual phone nu!ers to one or ore

client


6/19

/ (:S CA77 ?7 ?) 5+)T,A7 -,4B:)@

+90-444 XX XX

+90-444 XX YY

+90-444 XY XY

(ifferent5irtual -u!ers

for differentlistings

+90-444XXXX &o.lar#t/)er(er

A'e&t 0

A'e&t 1

Report#&'I&ter$ace

C"to+er


7/19

VIRTUAL NUMBER' Call ?low

(ifferent 5irtual -u!ers are asssigned for individual listing on the

Classifieds we!site

Custoer dials a 5irtual -u!er fro the we!site

Call is directed to =nowlarity Server fro 5irtual -u!er through internetconnection

=nowlarity Server forwards the call instantly to registered agents nu!ersof the listed !usiness or advertiseent

Call transfer can !e se1uential parallel or round'ro!in as per re1uireent

Call anaytics are availa!le in the reporting interface with call logs pea& call

tie call recordings etc.

+t can also !e integrated with third party C)4


8/19

B"#&e Be&e$#t o$ P%o&e N"+!er Ver#$#cat#o&

+proves custoer e;perience

+nstant verification facility

5erified inforation of custoers in the data!ase

Better we!site conversion rate

Appl#cat#o& o$ P%o&e N"+!er Ver#$#cat#o&

:na!le the users who are posting Ads to deactivate or stop pu!lishingthe advertiseents fro the verified nu!ers only

5erification of phone nu!er while posting an advertiseent toreduce fa&e cases

Alertsreinders regarding posted advertiseent can !e sent to

verified custoer


9/19

Feat"re o$ P%o&e N"+!er Ver#$#cat#o&

T%ro"'% M#ed Call

Custoer is re1uested to give a issed call to displayed nu!er

-u!er is verified if caller nu!er atches with registered nu!er in the

data!ase

T%ro"'% P%o&e Call

Custoer is re1uested to enter hisher o!ile nu!er

+nstantly a call is generated fro =nowlarity server to the entered nu!er

+5) is played in the call and receiver is re1uested to confir !y dialing assigned

&eypad nu!ers

to accept or reect for verification.

PHONE NUMBER VERIFICATION 2 5erify Siply


10/19

C"to+er

M#ed CallRece#(ed

: Connectivity

M)C

P"% t%ecapt"red

#&$or+at#o&(#a cl#e&t

API

Cl#e&t3 Data!ae

Co&'rat"lat#o&4

Re'#trat#o&co+pleted

)"cce$"ll/5

Data Ver#$#ed

For cellp%o&e&"+!er

(er#$#cat#o&6pleae lea(e a

+#ed callat

7878787878

$hone -u!er 5erification6 Through 4issed Call



11/19

P%o&e N"+!er Ver#$#cat#o&9 T%ro"'% M#ed Call

Custoer gives a issed call on the displayed nu!er to verify hisheridentity

Syste autoatically reects the call after one ring and pushes theinforation on real tie to =nowlarity server

=nowlarity server fetches the inforation fro client


12/19

C"to+er

C"to+ere&ter %#

P%o&eN"+!er

:;88888

Real T#+eReport#&'

C"to+er

)/te+#&ta&tl/

'e&erate a&IVR call to

C"to+er $or(er#$#cat#o&

Pleae e&ter/o"r P%o&e

N"+!er

&o.lar#t/)er(er

Cl#e&t3 Data!ae


$hone -u!er 5erification6 Through $hone Call


13/19

P%o&e N"+!er Ver#$#cat#o&9 T%ro"'% P%o&e Call

Custoer is re1uested to enter his $hone -u!er

+nstantly a call is generated fro =nowlarity server to the entered nu!erof the custoer

An +5) is played and custoer is as&ed to press corresponding nu!er to

accept or reect the re1uest e.g. $ress to accept and " to reect Through (T4? detection the syste generates an autoated response

notifying custoer a!out the verification

+f verification is successful then custoer can ove ahead with theregistration transaction or any other related activity

The process is a!orted if custoer reects the re1uest for verification



14/19

CLIC TO CALL8 ?) B:TT:) ,S:) :D$:)+:-C:

B"#&e !e&e$#t o$ Cl#c?-to-Call

9uic& conversion of advertiseent viewer into custoer

+proves percentage of we!site conversions

:nhances 1uality of custoer e;perience

Sealess integration of custoer e;perience across ulti'channels

Cuts down tie to see& info to aid decisions

Saves tie !y routing custoer to specific vendor

Beneficial for !oth Advertisers and Classifieds< site owner

Can charge preiu fro advertisers through detailed analysis

Feat"re o$ Cl#c?-to-Call

Support for 5+$ and traditional $ST- call

:asy anageent !randing and configuration

+ntelligent routing !ased on Agent availa!ility location and tie


15/19

CLIC -TO- CALL +(G:T - *EB)ITE

hen people are searching for

!usiness re1uireents they oftenprefer to call the !usiness fordetailed clarification even aftervisiting the we!site.

*HAT IT DOE) ,Converts visitors into leads

Creates a direct way for visitorsto contact your !usiness for free

*HY YOU3D U)E IT ,#% increase in in1uiry calls !yadding the Clic&'to'Call !uttonE nocall charges for custoerF0 % of the users have used theClic&'to'CallH widget on we!siteI% increase in clic& through rate!y ust adding an action ta!@Cl#c?-to-Call to o!ile searchads call e;tensions2


16/19

CLIC -TO- CALL is e1ually iportant in MOBILE searchhen people are searching for goods orservices on their +art p%o&e theyostly prefer to call directly to the

advertisers rather than visiting thewe!site.

HO* DOE) IT BENEFIT CU)TOMER),Allows potential custoers to get intouch !y adding Cl#c? to Call optionwhen the ad appears in the search list ofclassifieds on sart phonesCreates a direct way for o!ilecustoers to contact the advertisersdirectly via their phones 8 1uic&ly andeasily.

HO* DOE) IT BENEFIT ADVERTI)ER),J% of the o!ile users say itKsiportant that !usiness give the aphone nu!er to callL0% of the o!ile users have used theClic&'to'CallH !uttonI% increase in clic& through rate !y ust

adding the ta! @Cl#c? to Call to o!ilesearch ads call e;tensions

)eplace phonenu!ers with

@Cl#c?-to-Callwidget


17/19

)=+-G ? CLIC TO CALLT/),G/ A:BS+T:

Agent CustoerService

)epresentative

Custoer clic&sthis !utton

Clic&'to'Call2

+nstantly a call is generated to )egisteredCopany/ Agent


18/19

?) ,TB,-( CA77S T C,ST4:)S ?)4 C)4 ?

A(5:)T+S:)SCLIC TO CALL2

)t"de&t

ne call is generated to AgentK s-u!er and second call is sent to

custoer nu!er. And when pic&ed!oth calls get !ridged

A'e&t

Agent clic&son the Clic& 8

to'Call!utton

)eal Tie)eporting in:;isting C)4

Ex#t#&'CRM


19/19

C7+:-T:7: +- C7ASS+?+:(S +-(,ST)M

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