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1
Applicable Country & Regions: All Regions
Product Service Manual – Level 2
Service Manual for BenQ: Projector/MS510 <9H.J3S77.000>
Version: 00b Date:2010/09/02
Notice: For RO to input specific “Legal Requirement” in specific NS regarding to responsibility and liability statements. Please check BenQ’s eSupport web site, http://esupport.benq.com, to ensure that you have the most recent version of this manual.
Content Index Abbreviations & Acronyms ....................................................................................................................... 5 About This Manual ................................................................................................................................... 6 Trademark ................................................................................................................................................ 6 Introduction ............................................................................................................................................. 6 Important Service Information ................................................................................................................ 6
RoHS (2002/95/EC) Requirements – Applied to all countries require RoHS. ................................. 6 Safety Notice ..................................................................................................................................... 7 Compliance Statement ..................................................................................................................... 7 General Descriptions ........................................................................................................................ 7 Related Service Information ............................................................................................................. 7
Product Overview ..................................................................................................................................... 8 1. Specifications ................................................................................................................................ 8 2. Timing Table ................................................................................................................................. 9 3. Projector exterior view ............................................................................................................... 12 4. Control Key Pad and LED .......................................................................................................... 13 5. Remote Controller ...................................................................................................................... 15 6. Packing ....................................................................................................................................... 17
2.1 Firmware Upgraded Process ............................................................................................. 40 2.2 Method to enter factory menu .......................................................................................... 44
4. Check Lamp hour information .................................................................................................. 49 5. How to reset lamp hours ............................................................................................................ 49
Level 2 Circuit Board and Standard Parts Replacement ......................................................................... 51 1. Product Exploded View .............................................................................................................. 51 2. Product Disassembly / Assembly ................................................................................................ 52
1. Remote Control Code ................................................................................................................. 76 2. RS232 code table ......................................................................................................................... 77 3. DDC Data ................................................................................................................................... 80
Appendix 3 - Ceiling Mount Drawing .................................................................................................... 83
5
Abbreviations & Acronyms
A
A/D Analog to Digital
ADC Analog-Digital Convert
B
BenQ BenQ Corporation
C
CW Color Wheel
D
DLP Digital Light Processing / Texas Instruments®
DMD Digital Micro mirror Device
L
LED Light-Emitting Diode
R
RS232 Interface Between Data terminal Equipment and
Data Communications Equipment Employing
Serial Binary Data Interchange
S
SVGA Super Video Graphics Array, A screen resolution
of 800 x 600 pixels.
SXGA Super XGA. A screen resolution of 1280x1024
pixels.
V
VGA Video Graphics Array. A screen resolution of
640x480 pixels.
X
XGA A screen resolution of 1024x768 pixels.
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About This Manual
This manual contains information about maintenance and service of BenQ products. Use this manual
to perform diagnostics tests, troubleshoot problems, and align the BenQ product.
Important
Only trained service personnel who are familiar with this BenQ Product shall perform
service or maintenance to it. Before performing any maintenance or service, the
engineer MUST read the “Important Safety Information”
Trademark
The following terms are trademarks of BenQ Corporation:
BenQ
Other companies, products, or service names may be the trademarks of their respective companies.
Introduction
This section contains general service information, please read through carefully. It should be stored for
easy access place.
Important Service Information
RoHS (2002/95/EC) Requirements – Applied to all countries require RoHS. The RoHS (Restriction of Hazardous Substance in Electrical and Electronic Equipment Directive) is a
legal requirement by EU (European Union) for the global electronics industry which sold in EU and
some counties also require this requirement. Any electrical and electronics products launched in the
market after June 2006 should meet this RoHS requirements. Products launched in the market before
June 2006 are not required to compliant with RoHS parts. If the original parts are not RoHS
complaints, the replacement parts can be non ROHS complaints, but if the original parts are RoHS
compliant, the replacement parts MUST be RoHS complaints.
If the product service or maintenance require replacing any parts, please confirming the RoHS
requirement before replace them.
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Safety Notice 1 Make sure your working environment is dry and clean, and meets all government safety
requirements.
2 Ensure that other persons are safe while you are servicing the product.
3 DO NOT perform any action that may cause a hazard to the customer or make the product
unsafe.
4 Use proper safety devices to ensure your personal safety.
5 Always use approved tools and test equipment for servicing.
6 Never assume the product’s power is disconnected from the mains power supply. Check that it is
disconnected before opening the product’s cabinet.
7 Modules containing electrical components are sensitive to electrostatic discharge (ESD). Follow
ESD safety procedures while handling these parts.
8 Some products contain more than one battery. Do not disassemble any battery, or expose it to
high temperatures such as throwing into fire or it may explode.
9 Refer to government requirements for battery recycling or disposal.
Compliance Statement Caution: This Optical Storage Product contains a Laser device. Refer to the product specifications and
your local Laser Safety Compliance Requirements.
General Descriptions This Service Manual contains general information. There are 2 levels of service:
Level 1: Cosmetic / Appearance / Alignment Service
Level 2: Circuit Board or Standard Parts Replacement
Related Service Information Service Web Site
BenQ Global Service Website: http://support.benq.com/front/benqmain.asp
eSupport Website: http://esupport.benq.com/v2
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Product Overview
1. Specifications All specifications are subject to change without notice.
Optical Control Resolution RS-232 serial control
(MX511) 9 pin× 1
1024×768 XGA IR receiver× 1
USB Type B× 1
(MS510)
800×600 SVGA Input terminals
Display system Computer input
1-CHIP DMD RGB input
D-Sub 15-pin (female) × 2
Lens F/Number
F=2.51 to 2.69 Video signal input
f=21.95 to 24.18 mm S-VIDEO
Mini DIN 4-pin port × 1
Lamp VIDEO
185 W lamp RCA jack × 1
SD/HDTV signal input
Electrical Analog – Component RCA jack × 3
Power supply (through RGB input)
AC100-240V, 2.9A
50-60 Hz (Automatic)
Audio signal input
Power consumption Audio in
260 W (Max);<1 W(Standby) PC audio jack × 1
Mechanical Environmental Requirements Weight Operating temperature
9
2.5 Kg (5.5 lbs) 0℃-40℃ at sea level
Output terminals Operating relative humidity
RGB output 10%-90%(without condensation)
D-Sub 15-pin(female) × 1 Operating altitude
Speaker 0-1499 m at 0℃-35℃
(Stereo) 2 watt × 1 1500-3000 m at 0℃-30℃(with High
Audio signal output Altitude Mode on)
PC audio jack × 1
2. Timing Table Supported timing for PC input
Resolution
Horizontal
Frequency
(kHz)
Vertical
Frequency(Hz)
Pixel
Frequency(MHz) Mode
720×400 31.469 70.087 28.322 720×400_70
640×480
31.469 59.940 25.175 VGA_60
37.861 72.809 31.500 VGA_72
37.500 75.000 31.500 VGA_75
43.269 85.008 36.000 VGA_85
800×600
37.879 60.317 40.000 SVGA_60
48.077 72.188 50.000 SVGA_72
46.875 75.000 49.500 SVGA_75
53.674 85.061 56.250 SVGA_85
1024×768
48.363 60.004 65.000 XGA_60
56.476 70.069 75.000 XGA_70
60.023 75.029 78.750 XGA_75
68.677 84.997 94.500 XGA_85
1024×576 35.82 60.00 46.996 Netbook_1
1024×600 37.5 60.00 45.000 Netbook_2
1024×600 41.467 64.995 51.419 Netbook_3
1280×800
49.702 59.810 83.500 WXGA_60
62.795 74.934 106.500 WXGA_75
71.554 84.880 122.500 WXGA_85
1280×1024
63.981 60.020 108.000 SXGA_60
79.976 75.025 135.000 SXGA_75
91.146 85.024 157.500 SXGA_85
1280×960 60.000 60.000 108.000 1280×960_60
85.938 85.002 148.500 1280×960_85
1440×900 55.935 59.887 106.500 WXGA+_60
10
1400×1050 65.317 59.978 121.750 SXGA+_60
1600×1200 75.000 60.000 162.000 UXGA
640×480@67Hz 35.000 66.667 30.240 MAC13
832×624@75Hz 49.722 74.546 57.280 MAC16
1024×768@75Hz 60.241 75.020 80.000 MAC19
1152×870@75Hz 68.680 75.060 100.000 MAC21
Supported timing for HDMI input
Resolution Horizontal Frequency
(kHz)
Vertical
Frequency(Hz) Pixel Frequency(MHz) Mode
720×400 31.469 70.087 28.322 720×400_70
640×480
31.469 59.940 25.175 VGA_60
37.861 72.809 31.500 VGA_72
37.500 75.000 31.500 VGA_75
43.269 85.008 36.000 VGA_85
800×600
37.879 60.317 40.000 SVGA_60
48.077 72.188 50.000 SVGA_72
46.875 75.000 49.500 SVGA_75
53.674 85.061 56.250 SVGA_85
1024×768
48.363 60.004 65.000 XGA_60
56.476 70.069 75.000 XGA_70
60.023 75.029 78.750 XGA_75
68.677 84.997 94.500 XGA_85
1280×800
49.702 59.810 83.500 WXGA_60
62.795 74.934 106.500 WXGA_75
71.554 84.880 122.500 WXGA_85
1280×1024
63.981 60.020 108.000 SXGA_60
79.976 75.025 135.000 SXGA_75
91.146 85.024 157.500 SXGA_85
1280×960 60.000 60.000 108.000 1280×960_60
85.938 85.002 148.500 1280×960_85
1440×900 55.935 59.887 106.500 WXGA+_60
1400×1050 65.317 59.978 121.750 SXGA+_60
1600×1200 75.000 60.000 162.000 UXGA
640×480@67Hz 35.000 66.667 30.240 MAC13
832×624@75Hz 49.722 74.546 57.280 MAC16
1024×768@75Hz 60.241 75.020 80.000 MAC19
1152×870@75Hz 68.680 75.060 100.000 MAC21
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VIDEO
(HDCP)
31.47 60 27 480p
31.25 50 27 576p
45.00 60 74.25 720p_60
37.50 50 74.25 720_50
33.75 60 74.25 1080i_60
28.13 50 74.25 1080i_50
67.50 60 148.5 1080p
56.25 50 148.5 1080p
Displaying a 1080i(1125i)@60Hz or 1080i(1125i)@50Hz signal may result in slight image
vibration.
Supported timing for Component-YPbPr input
Signal Format Horizontal Frequency
(kHz) Vertical Frequency(Hz)
480i(525i)@60Hz 15.73 59.94
480p(525p)@60Hz 31.47 59.94
576i(625i)@50Hz 15.63 50.00
576p(625p)@50Hz 31.25 50.00
720p(750p)@60Hz 45.00 60.00
720p(750p)@50Hz 37.50 50.00
1080i(1125i)@60Hz 33.75 60.00
1080i(1125i)@50Hz 28.13 50.00
1080p@60Hz 67.50 60.00
1080p@50Hz 56.25 50.00
Displaying a 1080i@60Hz or 1080i@50Hz signal may result in slight image vibration.
Supported timing for Video and S-Video input
Video mode Horizontal
Frequency(kHz) Vertical Frequency (Hz)
Color sub-carrier
Frequency(MHz)
NTSC 15.73 60 3.58
PAL 15.63 50 4.43
SECAM 15.63 50 4.25 or 4.41
PAL-M 15.73 60 3.58
PAL-N 15.63 50 3.58
PAL-60 15.73 60 4.43
NTSC 4.43 15.73 60 4.43
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3. Projector exterior view Front/ upper side Rear/ lower side
1. External control panel 12. S-Video input jack
2. Lamp cover 13. HDMI input jack
3. Zoom ring 14. USB input jack
4. Focus ring 15. RS-232 control port
5. Lens cover 16. Audio input jack
6. Vent (heated air exhaust) 17. AC power cord inlet
1. Mechanical motion (Up & Down) should be free from getting stuck when
pressing the button
2. Press “power” button and projector will switch on
Menu
1. Mechanical motion (Up & Down) should be free from getting stuck when
pressing the button.
2. Press Menu button can make projector function normally.
4-way button
1. Mechanical motion (Up & Down) should be free from getting stuck when
pressing the 4-way button.
2. Press 4-way button can be used to scroll through OSD (On-
Screen Display) menus and make adjustments.
Source
1. Mechanical motion (Up & Down) should be free from getting stuck when
pressing the button
2. Press Source button manually selects an input source
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(2) Foot adjuster operation
Foot adjuster. Test criteria
Foot adjuster button Foot adjusters should stretch downward smoothly by pressing the foot
adjuster buttons.
(3) Zoom ring and Focus ring
Ring Test criteria
Zoom ring Mechanical motion of rotating Zoom ring to the end of right and left by
hand should be free from getting stuck.
Focus ring The feeling of rotating Focus ring to the end of right and left by hand
should free from seizing.
12. Function Test Criteria (A) Check LOGO
Check Logo after power on unit is correct.
(B) Check abnormal voice
Method: Keep ear about 10cm far away from the Top Cover to listen carefully.
Criteria: Can’t allow any piping voice.
(C) Signal test (Each I/O can function normally)
Connect all connector to the jacks one after the other to check whether each channel can project
normally.
I/O port COMPUTER1,COMPUTER2(VGA)
Test Equipment Standard Pattern generator (Ex. Quantum data)
Signal format 800*600 60Hz
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I/O port Video
Test Equipment Standard Pattern generator (Ex. Quantum data) or DVD player
Signal format NTSC
I/O port S-Video
Test Equipment Standard Pattern generator or DVD player
Signal format NTSC
I/O port Audio input
Test Equipment Connect audio input to audio output of DVD player
Signal format 480i
(D) Check Image Quality
Projected image size: 60 inches (diagonal length)
Zoom ring: Adjust zoom ring to wide (Maximum projection size)
VGA
I/O port COMPUTER1,COMPUTER2(VGA)
Test Equipment Standard Pattern generator (Ex. Quantum data)
Signal format 800*600 60Hz
Projected image size 60” in diagonal length
Step Test Description Test Pattern
1
256 level RGB
1. 256 level of RGB color should be distinguishable, at least
Red color scales should be.
2. For each RGB 256 levels, noise or color deviation in R, G,
and B single level respectively are unacceptable.
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2
Full white
1. Apparent color strip, bend and streak corner on the
projected image are not allowable.
2. Can’t see any environmental blemish when projector is
static.
3
DMD Gray 10
The quantity of bright blemish pixel in the active area
should be less than 4 pieces and the diameter of it should be
less than 1” (about 2.54 cm).
4
DMD Blue 60
The quantity of dark blemish pixel in the active area should
be less than 4 pieces and the diameter of it should be less
than 1 (about 2.54 cm).
5
Full darkness
Checking Item: Light leak、DMD Blemish.
1. Light leak in the inactive area should be less than 1.0 lux
(<1.0 lux).
2. Any bright pixel in active area is not allowable.
3. Can’t see more than 6 environmental blemish pixels.
6
White Bottom and Black Characters& Grid Pattern
Checking Item :Resolution(Make sure the center is clear)
The characters of center and 4 corners on the projected
image should be recognized easily under Tele mode
(Minimum projected image) and Wide mode (Maximum
projected image).
Please select “Grid Circle Pattern” image to measure the most
37
serious halations if any opinion exists. Halation standard:
Defocus 3.0 pixels including pixel itself /Flare 4.0 pixels
including pixel itself, 1 pixel means the width of one
pixel.(P.1)
P.1
7
Twelve Grids
Checking Item : Abnormal Voice
Press “AUTO” button, more than three twinkling grids are
not allowable.
8
32 Gray Level
Checking Item: Color Gradation
32 level of gray level color should be distinguishable and no
defection.
9
Map
Checking Item: Image Quality
The land, ocean (three kinds of colors) and ground should
be distinguishable obviously.
10
Grid Circle Pattern
-The four lines of outer frame should not only be existent
but also distinguishable. -The dots in the square should be distinguishable.
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S-Video
I/O port S-Video
Test Equipment Standard Pattern generator (Ex. Quantum data)&DVD player
Signal format NTSC
Criteria No apparent color deviation on the projected image
Video
I/O port Video
Signal format NTSC
Test Equipment Standard Pattern generator (Ex. Quantum data)&DVD player
Criteria No apparent color deviation on the projected image
HDMI
I/O port HDMI
Test Equipment HDMI source device
Signal format 480p
Criteria No apparent color deviation on the projected image nor abnormal voice.
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Level 1 Cosmetic / Appearance / Alignment Service
1. Cosmetic / Appearance Inspection Criteria
Number Check Item Testing Standard(own brand)
1 Exterior Inspection
1-1.There should not be any shrinkage, scratch, hair piece, crack, or housing damage (shrinkage, hair piece, scratch requirements depend on the model's specifications).
1-2.Height of clearance where cover pieces meet should be<0.2mm, Width of clearance where cover pieces meet should be<0.2mm)
1-3.The screws materials should meet SOP fabrication standard, no miss, loose, or crooked screw is allowed.
1-4.Brand Logo, painted colors, and printed characters should be in accordance with the artwork style.
1-5.Projector Len should be able to rotates with ease, without heavy resistant; The Focus & Zoom Ring is default to the left hand side-------WIDE side or customer's appointed side)
2 Dent
2-1. A Side:0.5mm2,allows 1 dent ;0.3mm2,allow 2 dents.
2-2. B Side:0.7mm2, allows 3 dent; 0.5mm2 allow 5 dents.