Benji Contractor Guide Registering and setting up your account, using the mobile app and managing your projects online. BENJI TRAINING GUIDE V03.26.2020
Benji Contractor GuideRegistering and setting up your account, using the mobile app and managing your projects online.
BENJI TRAINING GUIDE V03.26.2020
© 2020 Renovate America, Inc. All Rights Reserved
Confidential Information
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divulgence of any of their contents to any person, other than the person to whom they were originally delivered and such person’s advisors, is prohibited. Acceptance of this document constitutes the recipient’s agreement to (i) keep confidential all Confidential Information and not disclose any such Confidential Information to any other person, (ii) not use the Confidential Information for purposes of trading any security, (iii) not copy this document and (iv) promptly return this document and any copies hereof to Renovate America, Inc. (“RA”) upon RA’s request.
02CONFIDENTIAL Benji Contractor Guide |
05 Setting up your account
06 How it works
07 How to apply
19 Benji second look
24 Start funding
26 Mobile app download
What’s inside.
Renovate America offers a multi-product financing platform which addresses the widest range of the credit spectrum, with the most competitive economics, all while aligning with the in-home sales process.
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Setting up your accountSet up office details
• Log in to the Benji portal:contractor.benjifinancing.com
• Complete required training
• Set up ACH payment info and Office Details by clicking the account icon, then
Accounts, then the Offices Tab and then Edit your information and profile
• Your office info/profile appears on our website when homeowners use our contractor
search tool. Include detailed info to promote your business and get seen by qualified
customers who will contact you directly from our site
• Add additional offices if applicable
Sales rep setup
• To add additional users: click User, then Add User and Select User Role. This will send
an email link for the new user to set-up their account
• The new user will be asked to create a password and must complete required training
to access calculator, rate sheet, and application to begin offering Benji
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How it works
Homeowner applies
and eSigns docs with you.
• Decision in ~2 min.
• Enter project info and select terms
• Open docs on your device or email
to the homeowner
• Homeowner eSigns Docs
• Contractor countersigns docs*
You complete the project and
get homeowner confirmation.
• Email completion confirmation request
from the contractor portal or call (855)
562-7500 when in the home to confirm
over the phone
• Homeowner confirms completion
• Contractor signs final docs*
You get paid.
• Receive funds in your specified
ACH account in ~ 24-48 hrs.
*State dependent requirement.
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How to apply1. Mobile App: Download Renovate America mobile app from the
App Store or Google Play. You must be a Renovate America registered
contractor to log into the mobile app. Contact your company admin to
get invited to set up an account.
2. Contractor Portal: Visit contractor.benjifinancing.com and click
the Apply now button.
3. Your Website: Give your customers access to apply directly from
your website with a custom Renovate America apply button. Create
yours here: contractor.benjifinancing.com/resources
4. Phone: Call us at (844) 722-7759
5. Personal Application Link: Create a personal application link to
share with your customers so they can apply on their own. Create
your personal link here: contractor.benjifinancing.com/resources
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Mobile app features
Start application Estimate payment Contact us Settings
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Estimate payment
1. Tap icon in the bottom navigation.
2. Toggle between payment and project amount to
estimate monthly payment or maximum project amount.
3. Start the application from the calculator. If you’ve
selected a plan it will populate in the application.
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Start an Application
1. To locate the address with GPS, select
Use my location.
2. Or, enter the property address manually.
3. Verify full address and select Continue.
* You must have Location Services enabled to access the GPS.
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Homeowner enters their infoAsk the homeowner to fill in their basic personal information:
• First and Last name
• Date of birth
• Social Security number
• Monthly household income (includes alimony, child support, investment
income, and social security)
• Valid email address*
• Verify customer’s ID
Homeowner will have a chance to review their info prior to submitting the credit
application on the next screen.
* Homeowner must have a valid email address in order to sign electronic documents. Benji financing documents are offered in English. Homeowner applicants must be able to read and understand financing document terms in English to proceed with signing.
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Homeowner reviews info and submits
The homeowner reviews their info and agrees to the termsand conditions.
Once they verify the details and accept disclosures, they can tap Submit to process the credit application.
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Credit results
Approved
Tap Select Terms to proceed to plan selection.
In Review
If we can’t process the request instantly, we’ll give you a call within 10 minutes.
Second Look Prequalified / Benji Declined
View up to 4 offers from our second look partner.
Declined
If we can’t approve the application, you can call us for more information at
855-437-6411.
Benji Contractor Guide |
Moving forward with a Benji approval.
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Enter & review financing info
* Max approval may vary for each plan.
1. Enter the amount financed and select a term
length from the dropdown menu to review plans.
2. Select a plan that fits the homeowner’s budget
and select the project type from the dropdown
menu.
3. Click Review to review financing terms.
4. Click Sign now to have the homeowner eSigndocs or click Email docs so the homeowner can
sign docs at their convenience.
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Access & review financing docsPass the device to the homeowner so they can access their financing documents.
The homeowner will need to enter their birthdate and last four digits of their Social Security number to view and sign the financing docs.
Note: Documents can also be accessed from contractor portal for Docusign when selecting terms.
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eSignOpen docs
Select checkmark and pressReview Document.
Review docs
Review the docs and press Nextin upper-right corner.
Tap to initial/sign
Press the yellow button to draw initials. Do the same for
signature.
Initials/signature
Draw your initials in the box, then press Adopt & Sign. Do the same
for your signature.
Finish
Once your initials and signature are on the docs, press Finish and
you’re done.
* Note: If the financing document is closed or an error occurs before signatures are complete, call 844-RA-APPLY, Option 1. Benji can resend the homeowner an email to eSign Benji financing documents.
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Signatures completeLet the homeowner know that a copy of the financing docs will be emailed to them for their records, once the CO countersigns them.
NOTE: Your company admin will be notified to countersign the financing documents.*
*State dependent requirement.
Benji Contractor Guide |
Moving forward with a LendingPointpre-qualification.
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Benji second lookSecond look is only available if the
homeowner is declined for Benji.
• Only the Primary Applicant will be evaluated
• Gross monthly household income
• Minimum credit score of 575 FICO
• Risk-based pricing (Interest Rate/APR will be tailored
to the potential borrower’s credit profile)
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Viewing offers from LendingPoint• Up to 4 fixed payment offers
• 2, 3, 4 and 5 year term lengths
• Maximum financing amounts up to $25,000
• Interest rates as low as 9.99%*
• Flat 6.99% purchase discount rate
• Experience transitions the borrower to
LendingPoint to sign docs and submit their
application for their selected terms
• Income verification required for amounts
financed > $10,000
*Most offers include an origination fee up to 6%. This will be reflected
in the annual percentage rate and monthly payment amount.
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Setting up an account• Borrower will have the option to create
a LendingPoint account to access, sign
and manage their documents
• Option for Borrower to set up their
ACH information
• They can also pay by mailed check or
phone in payment
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Sign docs and finalize loan• Borrower will sign LendingPoint
documents via DocuSign
• Credit check ran upon completion of
Docusign
• After loan is funded to dealer, homeowner
will be directed to LendingPoint for
questions/servicing at (888) 969-0959
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Project complete – start funding2. Confirm project details, and add an optional note to your customer, then click
Email request to send your completion confirmation to the homeowner.
1. To start funding online for Benji and/or LendingPoint, visit contractor.benjifinancing.com and locate the project by
using the search bar and select the Start funding button.
3. Completion confirmation request is emailed to the homeowner. The
homeowner can call Benji or visit customer.benjifinancing.com by clicking Confirm online now in the email request.
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4. Homeowner confirms personal info to access
confirmation page.
5. Homeowner reviews final project details and selects
Confirm completion.
6. After homeowner confirms project completion, contractor admin will
receive an email request to eSignfinal docs.*
Done. Funding occurs within 1-2
business days.
*State dependent requirement.
Here are a couple other ways to start the funding process:
You can call (844) RA APPLY option 3 with the property owner to expedite the process.
The property owner can also call
themselves to confirm completion.
The installer can skip some steps online by going directly to
customer.benjifinancing.comwith the property owner to confirm the satisfactory
completion of their project.
( Project complete continued )
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Download the Renovate America mobile app today.
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