BENEFITS AND PRIVILEGES
BENEFITSANDPRIVILEGES
JetPrivilege Benefits & Privileges
5 Membership Tiers
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Multiple opportunities to earn JPMiles
Automatic recording of JPMiles
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JetPrivilege offers 5 membership tiers:
=JetPrivilege Blue (base tier)
Blue Plus – after accumulation of 5 Tier Points or 7,500 Tier JPMiles in any six month time-frame. Blue Plus tier is reviewed only for an upgrade
and the tier will not change to Blue.
Three elite tiers – Silver, Gold and the exclusive Platinum – created specially for our most frequent flyers.
Members earn JPMiles when flying on Jet Airways, Jet Airways Konnect, Jet Airways codeshare flights and when availing the services of 80
Global Programme Partners which include some of the leading names in airlines, hospitality, finance, entertainment, retail, lifestyle, car rental,
telecommunication and publishing.
Members must quote their JetPrivilege membership number when making bookings on flights and with other programme partners; present the
membership card at check-in to ensure that the activities are recorded automatically. Members must ensure the name in the booking is exactly as it
appears on the JetPrivilege membership card.
To view all the activities recorded in the JetPrivilege account kindly login to your account and visit the My Account section. Visit the Claim Missing
Miles section to add unrecorded Jet Airways or Jet Airways Konnect flights undertaken within the last six months from current date.
For any missing partner activities, please contact the JetPrivilege Service Centre with relevant proof of activity (i.e. original or clear photo copy) of:
Ticket and boarding pass for Airline Partners
Invoices for Non-Airline Partners
The Dynamic Tier Review (DTR)
Tier Points
Unique to Jet Airways, DTR is an award winning, multi-period and multi-criteria-based tier review. It has no precedent anywhere in the world. With DTR,
upgrade to the higher tier is quicker and tier renewal is easier. The DTR evaluates a member's tier based on Tier Points and Tier JPMiles earned.
Tier Points and Tier JPMiles are earned on eligible Jet Airways, Jet Airways Konnect, and Jet Airways code share flights. Additional Tier Points and
Tier Miles are earned for flights in First Class and Première on Jet Airways on Jet Airways Konnect.
On Jet Airways, Jet Airways Konnect, and Jet Airways codeshare flights
Jet Airways and Jet Airways Konnect and JetLite Codeshare
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First Class 5 Not Applicable 1
Première 3 2 1
Economy 1 1 1
nternational Domestic (India) International / Domestic (India)
Cabin
Tier Points are earned in qualifying booking classes that are eligible for Tier JPMiles as per the multi-mileage earning structure.
Please refer to page 4 for Tier JPMiles and valid booking classes.
Earn Tier JPMiles on Jet Airways, Jet Airways Konnect and Jet Airways Codeshare flights
Cabin Bonus
JPMiles (instead of 100% JPMiles) for travel on Jet Airways in First Class and 60% Bonus JPMiles JetPrivilege Platinum members earn 125% Bonus
(instead of 50% JPMiles) in Première on Jet Airways and Jet Airways Konnect.
Cabin Class % of Base JPMiles
W, Y 75%
T, U, S, H, E, X 50%
N, Q, M, O, G 25%
Economy
Tier JPMiles include only Base JPMiles and Cabin Bonus (Wherever applicable). Tier JPMiles do not include Tier Bonus or any other Bonus
Earn Tier JPMiles on JetLite
Cabin Class % of Base JPMiles
International Domestic
First Class F, A 200% 200%
Première C, J, Z, I, P 150% 150%
Economy Y, M, T,U 100% 100%
N, L, Q 100% 75%
S 100% 50%
K, H 100% 25%
V, O, W 100% 20%
B 100% 10%
G 50% 50%
Tier Renewal
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With DTR, tier renewal is easier and more flexible. DTR reviews Tier Points and Tier JPMiles earned in a 12-month time frame
preceding your tier review date:
If the 12-month criteria is not met, then the 18-month time frame will be considered
If the 18-month criteria is not met, then the 24-month time frame will be considered
With each increase in time-frame, the DTR reduces the number of Tier Points and Tier JPMiles, making tier renewal easier.
Tier Upgrade and Renewal
6-month Fast Track upgrade: On a daily basis, DTR looks at Tier Points and Tier JPMiles earned in the preceding 180 days; offering faster tier upgrades
based on frequency and recency of travel.
12-month Standard upgrade: On a daily basis, DTR also reviews Tier Points and Tier JPMiles earned in the preceding 365 days for a tier upgrade.
Tier Points / Tier JPMiles
6-month Fast Track Upgrade 12-month Standard Upgrade
Blue to Blue Plus 5 / 7,500 Not Applicable
Blue Plus to Silver 15 / 22,500 20 / 30,000
Silver to Gold 30 / 45,000 40 / 60,000
Gold to Platinum 45 / 67,500 60 / 90,000
Tier Upgrade
Visit the Dynamic Tier Review Page on jetairways.com to calculate the requirements for upgrade / renewal.
Blue Plus tier is reviewed only for a tier upgrade and will not change to the Blue tier. We have further reduced the tier renewal requirement under
the 18 and 24 month criteria:
Tier Points / Tier JPMiles
12-month criteria 18-month criteria 24-month criteria
Platinum 60 / 90,000 81 / 121,500 102 / 153,000
Gold 40 / 60,000 54 / 81,000 68 / 102,000
Silver 20 / 30,000 27 / 40,500 34 / 51,000
Blue Plus No Downgrade
Tier Renewal
Tier Bonus
Platinum, Gold and Silver members will earn Tier Bonus of 30%, 20% and 10% of base JPMiles respectively on Jet Airways, Jet Airways Konnect, JetLite
and Jet Airways codeshare flights. Tier Bonus does not count towards Tier JPMiles for tier upgrade and renewal.
Earn JPMiles on e-Services
Members can use e-services on jetairways.com when traveling on flights marketed and operated by Jet Airways and Jet Airways Konnect and earn JPMiles
as follows:
500 Bonus JPMiles on e-Ticketing through jetairways.com, Interactive Voice Response ticketing (IVR), Mobile ticketing or Pay Online System (POS)
250 Bonus JPMiles when availing Web, Kiosk or SMS check-in
Earning of Bonus JPMiles is subject to terms and conditions.
Like most other loyalty programmes world-wide, JPMiles cannot be held indefinitely by a member. JPMiles are valid for redemption up to the end of the
thirteenth quarter from the quarter in which they were earned.
For example, JPMiles earned in the 1st quarter of 2010 (January-March 2010) will expire on the last day of the 1st quarter of 2013 (i.e. March 31, 2013).
JPMiles that are not redeemed before expiry, will lapse
Note: JPMiles transferred through the Transfer JPMiles facility will have a validity of 12 months from the date of transfer irrespective of the original validity
prior to transfer. They will expire next year, at the end of the quarter in which they were transferred. For example, if a Transfer of JPMiles is processed on
April 25, 2010, the same will expire from the recipient's membership account on June 30, 2011.
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Validity of JPMiles
JPMiles will not lapse for JetPrivilege Platinum members. Any unredeemed JPMiles that are due to expire at the end of the said quarter will be extended to the
next quarter.
Redemption of JPMiles
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On accumulating 3,500 JPMiles and any 2 activities on Jet Airways and its programme partners, members can start redeeming JPMiles for award tickets
on Jet Airways, Jet Airways Konnect and on Airline Partners.
Members can also take advantage of the following options:
Purchase JPMiles: At the rate of Rs. 1.25 per mile, incase of short of JPMiles for an award ticket.
Transfer JPMiles: From your account to another JetPrivilege membership account at Rs. 200 per block of 500 JPMiles.
JPMiles Upgrade: Redeem your JPMiles when holding revenue ticket and avail of a one-cabin upgrade to First Class and Première.
Cash Upgrade: Upgrade from Economy award ticket to Première with cash. Valid on Jet Airways and Jet Airways Konnect flightswithin India only.
Cash N Miles ticket: A unique payment option that allows you to combine Cash with JPMiles to purchase your tickets at reduced fares for travel onJet Airways, Jet Airways Konnect and Jet Airways codeshare flights on JetLite, for sectors within India.
For details, please visit the Redeem JPMiles section on jetairways.com
Personalised Web Access
JetPrivilege members can login with their JetPrivilege number and password to:
Update personal details=
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Check JPMiles, tier status and mileage expiry details
View statement details
Update missing Jet Airways and Jet Airways Konnect flights
Book and redeem JPMiles online for Jet Airways and Jet Airways Konnect flights
Purchase JPMiles online
Transfer JPMiles online
Submit Online Travel Request Form for Jet Airways, Jet Airways Konnect and Airline Partner Awards
Calculate JPMiles earnings and check JPMiles required for redemption towards Award Ticket(s) through the Mileage Calculator
Avail of the Cash N Miles facility
Post your queries, requests and suggestions and more...
JetPrivilege on SMS
Members can simply send an SMS to 56388 and get instant updates on their JetPrivilege account:
SMS facility is available only on mobile numbers registered in India and alerts will be sent to the mobile number recorded in the JetPrivilege membership
account. In case the mobile number has changed, members can update the profile at jetairways.com or call the JetPrivilege Service Centre.
Services SMS to 56388
JPMiles Balance JPBAL <space> JetPrivilege Number
Mileage Expiry details JPEXP <space> JetPrivilege Number
Current Tier status JPTIER <space> JetPrivilege Number
Tier Review Date JPREV <space> JetPrivilege Number
List of all the above service codes JP
Tele Check-in
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Book your preferred seat by calling the Jet Airways reservations office and Tele check-in for your flight as per the timings mentioned below:
Domestic Travel (flights within India):
On Jet Airways and Jet Airways Konnect:
Première guests, JetPrivilege Platinum and Gold members can call between 48 hours and 60 minutes prior to their
flight departure
JetPrivilege Silver and Blue Plus members can call between 24 hours and 60 minutes prior to their flight departure
Please ensure that you collect your boarding pass with your preferred seat (blocked at the time of Tele Check-in), at least 50 minutes prior to your
domestic Jet Airways and Jet Airways Konnect flight departure from Mumbai, Delhi, Bengaluru, Chennai, Hyderabad and Kolkata airports; failing which the
blocked seat will be released to other guests checking in for their flight.
For all other domestic airports (India), collect your boarding pass with your preferred seat (blocked at the time of Tele Check-in), 40 minutes prior to departure.
Effective August 4, 2010, the Airport Check-in Counter will close 45 minutes prior to departure and the boarding gates will close 25 minutes prior to
departure, for all domestic Jet Airways and Jet Airways Konnect flights departing from the following 6 metro airports - Mumbai, Delhi, Bengaluru,
Chennai, Hyderabad and Kolkata. For all other domestic airports (India), the Airport Check-in Counter will close 30 minutes prior to flight departure and boarding gates will close
15 minutes prior to flight departure for all flights within India on Jet Airways and Jet Airways Konnect.
International travel:
On Jet Airways
Platinum and Gold members can call between 48 hours and 2 hours prior to their flight departure
Silver and Blue Plus members can call between 24 hours and 4 hours prior to their flight departure
Tele Check-in at London Heathrow is available only to JetPrivilege Platinum and Gold members.
Please ensure that you collect your boarding pass with your preferred seat (blocked at the time of Tele/SMS Check-in), at least 75 minutes prior to flight
departure, else the blocked seat will be released to other guests checking in for their flight.
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The Airport Check-in Counters will close, as usual, 60 minutes prior to flight departure for all Jet Airways international flights.
Kiosk Check-in
Web Check-in
With our new age Kiosks at select airports in India, print the boarding pass at the touch of a screen when traveling with only hand baggage anytime
between 24 hours and 45 minutes prior to flight departure. This facility is available on flights marketed and operated by Jet Airways and
Jet Airways Konnect. Earn 250 Bonus JPMiles on eligible classes.
Select the preferred seat and also print the boarding pass at jetairways.com when holding confirmed e-ticket and traveling out of select airports on
Jet Airways and Jet Airways Konnect. Earn 250 Bonus JPMiles on eligible classes.
First Class / Première
The Kiosk Check-in for all domestic Jet Airways and Jet Airways Konnect flights from the 6 metro airports - Mumbai, Delhi, Bengaluru, Chennai,
Hyderabad and Kolkata, will close 45 minutes prior to departure.
Economy
JetPrivilege Tier Domestic Flights International Flights
Platinum & Gold Between 48 hours & 1 hour Between 48 hours & 2 hours
Silver, Blue Plus and Blue Between 24 hours & 1 hour Between 24 hours & 2 hours
Category Domestic Flights International Flights
JetPrivilege members Between 48 hours & 1 hour Between 48 hours & 2 hours
Non JetPrivilege members Between 48 hours & 1 hour between 48 hours & 2 hours
Note: The Web Check-in Printout has to be stamped by the airlines’ Check-in Counter staff, as per the security agency mandate. Hence, guests who have
web checked-in must report sufficiently in advance of the Airport Check-in Counter closure i.e. at least 45 minutes prior departure, to get their print
stamped and report at the boarding gates at least 25 minutes prior to departure, for all Jet Airways and Jet Airways Konnect flights departing from
Mumbai, Delhi, Bengaluru, Chennai, Hyderabad and Kolkata airports.
SMS Check-in
Check-in with a single SMS and instantly avail a confirmed seat number on your mobile phone. Earn 250 Bonus JPMiles on eligible classes.
To check-in, SMS: JetC <PNR> <JetPrivilege membership number> to 56388.
Example: JetC ABCDEF 123456798 to 56388
Note: This facility is available on flights marketed and operated by Jet Airways and Jet Airways Konnect.
SMS check-in timings prior to your flight departure when booked to travel on:
First Class / Première
Economy
Category Domestic Flights International Flights
JetPrivilege members Between 48 hours & 1 hour Between 48 hours & 4 hours
JetPrivilege Tier Domestic Flights International Flights
Platinum & Gold Between 48 hours & 1 hour Between 48 hours & 4 hours
Silver, Blue Plus & Blue Between 24 hours & 1 hour Between 24 hours & 4 hours
Please ensure that you collect your boarding pass with your preferred seat (blocked at the time of SMS Check-in), at least 50 minutes prior
to your domestic Jet Airways and Jet Airways Konnect flight departure from Mumbai, Delhi, Bengaluru, Chennai, Hyderabad and Kolkata airports;
failing which the blocked seat will be released to other guests checking in for their flight.
For all other domestic airports (India), collect your boarding pass with your preferred seat (blocked at the time of SMS Check-in), 40 minutes prior
to departure.
Complimentary Upgrade Vouchers
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Enjoy a one-cabin upgrade to Première or First Class by using the Elite or JACC upgrade voucher(s).
Elite tier upgrade vouchers
JetPrivilege Platinum, Gold and Silver members will be awarded with 5, 3 and 1 Elite tier upgrade voucher(s) respectively when the Tier Points or
Tier JPMiles required for a tier upgrade or renewal is completed. In case of tier status changing to a lower tier, upgrade voucher(s) will be awarded as per
the Tier Points and Tier JPMiles earned for either Gold or Silver tier renewal.
Jet Airways Citibank Credit Card (JACC) upgrade vouchers
Jet Airways Citibank Platinum Credit Cardholders will receive an upgrade voucher:
On enrolment
At the time of renewal and
Every time they earn 8,000 JPMiles through spends on their Jet Airways Citibank Credit Card.
Jet Airways Citibank Titanium Credit Cardholders and CitiBusiness Cardholders will receive an upgrade voucher:
Every time they earn 10,000 JPMiles through spends on their Jet Airways Citibank Credit Card.
How to avail the upgrade facility?
The number of vouchers required for an upgrade per flight, is based on "Traveled Distance" concept with a minimum of 1 voucher per boarding pass. The
number of vouchers needed for an upgrade is directly proportional to the distance of the flight.
The voucher requirement for a one-way, one-cabin upgrade is as below:
Traveled Distance in miles Economy to Première Première to First Class
1 – 1500 1 3
1501 – 3000 2 4
3001 – 4750 3 5
4751 – 6500 4 6
6501 – 8500 5 7
8501 – 10500 6 8
10501 + 7 9
You can view the travel distance between sectors on the Mileage Calculator at jetairways.com
Process for Utilizing Upgrade Vouchers
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At Reservations
Call Jet Airways Reservations up to 15 hours prior to Jet Airways flight departure
Provide the voucher number(s) and expiry date
If the seat is available, the upgrade will be confirmed immediately
If unavailable, the request will be listed for an upgrade at the airport
The relevant voucher(s) must be presented at the airport check-in on upgrade
Requests for listing can also be made 15 to 2 hours prior to flight departure (domestic - India) and 15 to 4 hours (international). However, there could be
occasions when Cabin/Special meal may not be available.
Check-in directly at the Jet Airways Première counter, a minimum of 45 minutes prior to departure for flights within India and 3 hours prior to departure
for international flights.
At the Airport
Request for an upgrade at the airport must be made at the check-in counter, before the Jet Airways flight closure.
If the seat is unavailable, the request will be placed on standby and will be subject to availability at the time of flight closure.
If the upgrade is confirmed, present relevant voucher(s) at check-in counter.
If the upgrade is listed, the seat will be confirmed subject to availability at the time of flight closure.
In case of listing, the seat could be available but the Cabin or Special meal may not be available.
Note:
Members will be liable for all taxes and other charges associated with travel on Jet Airways against upgrade vouchers - including without limitation,
airport departure tax, customs fines, immigration fees, airport charges, customer user fees, fuel surcharges, or any other incidental fees or taxes
charged by any person or relevant authority or body.
Departure Tax: Differential Airport Departure Tax will be applicable for upgraded travel in Première and First Class from London Heathrow against
upgrade vouchers and JPMiles Upgrade.
Kosher meal must be requested at least 48 hours prior to departure
Fish Sea Food meal must be requested at least 24 hours prior to departure
Other Special meals must be requested at least 12 hours prior to departure
Upgrade is a one-class upgrade only
Upgrade vouchers cannot be used against award tickets or wait-listed tickets. Also, these vouchers may not be used on promotional fares as
introduced by Jet Airways from time to time. Usage of upgrade vouchers in such cases will be as per terms and conditions applicable on the
specified fare.
Listing is not a confirmation of seat in the upgraded cabin
The upgrade is valid on a single, one-way, non-stop Jet Airways flight
Platinum members can use their upgrade vouchers on Y, M, T, L, N, Q, U, S, K, H, V, O, W and B classes of booking
All other members can use their upgrade vouchers only on Y, M, T, L, N, Q, U, S and K classes of booking
Upgrade vouchers cannot be used on G class of booking
Upgrade vouchers can be endorsed in favour of family and friends
Both elite tier and Jet Airways Citibank Credit Card upgrade vouchers can be used for an upgrade on domestic and international flights marketed
and operated by Jet Airways.
Upgrade vouchers are governed by terms and conditions.
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Lounge Access
For International travel on Jet Airways
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For Domestic travel (within India)
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Lounge access will be offered at the departure airport, wherever available, when flying on Jet Airways.
JetPrivilege Platinum and Gold members can access the lounge.
On Jet Airways
JetPrivilege Platinum, Gold and Silver members; Jet Airways, Citibank Platinum Credit Card holders and Guests book to travel in can
access the lounge.
On Jet Airways Konnect:
Guests booked to travel in Première, can access lounge.
On JetLite and Jet Airways codeshare flights with JetLite:
Lounge access will be available to Guests with immediate onward connection to a Jet Airways international flight in Première or First Class.
On arrival into India on a Jet Airways' international flight in Première or First Class, Guests can access lounge, at the first point of entry, when the
onward connection is on JetLite or Jet Airways codeshare flights with JetLite.
Première
Please note:
With effect from October 1, 2011, guests will not be able to accompany Platinum and Gold members to the lounge at domestic and international
airports. This change has been carried out to ensure that we remain committed to delivering the standard of comfort and convenience you are
used to, despite the increase in passenger traffic that puts extra demands on the prevailing lounge infrastructure across domestic and international
terminals. We hope you will appreciate the measures taken by us to improve your travel experience.
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Lounge Access Promotion (till further notice)
Lounge Invitation while when booked to fly on Jet Airways Konnect and JetLite. Invitation is open only to a select few:
=JetPrivilege Platinum members
=JetPrivilege Gold members
=Jet Airways Citibank Credit Card holders
Please note:
With effect from October 1, 2011, guests will not be able to accompany Platinum and Gold members to the lounge at domestic and international
airports. This change has been carried out to ensure that we remain committed to delivering the standard of comfort and convenience you are
used to, despite the increase in passenger traffic that puts extra demands on the prevailing lounge infrastructure across domestic and international
terminals. We hope you will appreciate the measures taken by us to improve your travel experience.
Lounge access will be offered at domestic or international departure airports, wherever available, when flying on Jet Airways/Jet Airways
Konnect/JetLite.
At airports with multiple lounges, our Guests Service staff will escort you to the appropriate lounge.
For in-transit JetPrivilege members, lounge access will be offered only if the onward journey is on a a Jet Airways/Jet Airways Konnect/JetLite
flight.
Platinum
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Additional Baggage Allowance on Jet Airways
On flights marketed and operated by Jet Airways and Jet Airways Konnect: JetPrivilege Platinum, Gold and Silver members enjoy additional baggage
allowance, as below:
JACC Cardholders who are also JetPrivilege Platinum, Gold or Silver members will receive the higher of the two additional baggage allowances and not a
cumulative total.
Note: Additional baggage allowance is not available on flights operated on ATR aircraft due to loading regulations and on code share flights
(i.e Jet Airways marketed and operated by a Partner Airline OR Partner Airline marketed and operated by Jet Airways).
Jet Airways Citibank Credit (JACC) Cardholders enjoy additional baggage allowance only on domestic flights marketed and operated by Jet Airways and
Jet Airways Konnect within India.
Category Additional
JACC Platinum 15 kgs
JACC Titanium & CitiBusiness 10 kgs
JetPrivilege Tier Travel within India, to / from Asia, to / from Africa, to / from Europe Travel to / from USA and Canada
Platinum 20 kgs
Gold 15 kgs 1 piece of 23 kgs
Silver 10 kgs
On Airline Partners, Gulf Air and KLM
JetPrivilege Platinum, Gold and Silver members get additional baggage allowance as below:
Guaranteed Reservation up to 24 hours Before Departure
JetPrivilege Platinum and Gold members enjoy a guaranteed reservation* in Economy on Jet Airways and Jet Airways Konnect on domestic sectors within India. Request for confirmation must be made at least 24 hours before flight departure against full-fare revenue (Y/M class) Economy ticket on Jet Airways and Jet Airways Konnect (9W code) and against ( U/W class) ticket on Jet Airways Konnect (S2 code).
*While we do our utmost to provide the reservation guarantee, there may be occasions during the year when exceptional demand on specific routes would render us unable to fulfill this.
Note: Additional baggage on Gulf Air and KLM is allowed only on sectors where weight concept is applicable.
JetPrivilege Tier Gulf Air KLM
Platinum 20 kgs 23 kgs
Gold 15 kgs 23 kgs
Silver 10 kgs 23 kgs
Check-in at Première counters
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Cancellation Fees Waived on Published Fares
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On flights marketed and operated by Jet Airways and Jet Airways Konnect:
JetPrivilege Platinum, Gold and Silver members can check-in at the Première counters, even when traveling in Economy.
Jet Airways Citibank Platinum Credit cardholders can avail of this facility only at domestic airports in India.
On Airline Partners, Gulf Air and KLM: Platinum, Gold and Silver members can check in at Business or First Class counters, irrespective of class of travel.
Exclusively for JetPrivilege Platinum members on flights marketed and operated by Jet Airways and Jet Airways Konnect on domestic sectors within India.
The waiver includes cancellation charges levied on tickets issued against a revenue published fare towards:
Revalidation of the ticket
Refund of the ticket
Reissue of the ticket
The waiver does not include:
Non-refundable tickets
No Show and Gate No Show charges
To avail of this benefit, JetPrivilege Platinum membership number must be updated at the time of making the bookings on Jet Airways and
Jet Airways Konnect.
Priority Tagging of Baggage
Baggage Tags
Priority Standby
Global Programme Partners
Dedicated Customer Service Centre
JetPrivilege Platinum and Gold members get Priority baggage tags for their baggage on flights marketed and operated by Jet Airways and
Jet Airways Konnect.
On Airline Partner, Gulf Air: Platinum, Gold and Silver members enjoy priority baggage handling.
JetPrivilege Platinum, Gold and Silver members will receive 2 baggage tags each on completion of tier upgrade/renewal criteria.
JetPrivilege Platinum, Gold and Silver members traveling on a waitlisted ticket, enjoy the highest priority status in the order of their tier status, at the time
of flight closure, as per check-in procedures. Applicable on flights marketed and operated by Jet Airways and Jet Airways Konnect.
Our Programme Partners include some of the world’s leading names in airlines, hotels, finance, lifestyle, car rental, entertainment, publishing, retail and
telecommunication. Earn Partner JPMiles and enjoy service benefits. For details, please visit the Partners section at jetairways.com.
Our Guest service executives will assist you with any programme related information. For contact details, please visit the Service Centre section.
Non-expiry of JPMiles
JPMiles will not lapse for JetPrivilege Platinum members. Any unredeemed JPMiles that are due to expire at the end of the said quarter will be further
extended to the next quarter.