Benefits Consulting Services - Orlando International Airport

GOAA DATE (L /.ij f5" ITEM NO .. __ ·f~;:r;, DOCUMENTAHY 4/:~ .

GREATER ORLANDO AVIATION AUTHORITY

REQUEST FOR COMPETITIVE PROPOSALS

PROFESSIONAL SERVICES - 441

BENEFITS CONSUL TING SERVICES

ORLANDO INTERNATIONAL AIRPORT

ORLANDO, FLORIDA

AMENDMENT NO. 3

BY AND BETWEEN


AND

MCGRIFF INSURANCE SERVICES, INC.

TO

PURCHASING AGREEMENT PS-441

THIS AMENDMENT NO. 3 made and entered into as of the 3 day of mqBC,1-{: , 2021, by and between the GREATER ORLANDO AVIATION AUTHORITY

(hereinafter referred to as "Authority") and MCGRIFF INSURANCE SERVICES, INC. (hereinafter referred to as "Consultant").

WITNESS ETH:

WHEREAS, by Agreement dated April 1, 2016, and as amended by Amendment No. 1 dated July 7, 2016 and Amendment No. 2 dated May 15, 2020, Consultant agreed to provide the Authority with professional employee benefit consulting services at Orlando International Airport, Orlando, Florida; and

WHEREAS, the Agreement provides the Authority with three (3) options to renew the term of the Agreement for additional periods of one (1) year each; and

WHEREAS, the Authority desires and the Consultant agrees to renew the term of the Agreement for an additional period of one (1) year; and

NOW, THEREFORE, for and in consideration of the premises and mutual covenants herein contained, the parties hereby amend the Agreement as follows:

1. Renewal Term of Agreement. The term of the Agreement shall be, and hereby is renewed and extended for a period of one (1) year, commencing effective as of April 1, 2021 and expiring March 31, 2022.

2. Compensation. The Authority shall pay to the Consultant, daring the second renewal option of the Agreement, upon satisfactory completion of the work required by the provisions of the Agreement, the fees as shown on Attachment "A-3", Second Renewal Option Pricing. Compensation shall be paid pursuant to the terms and conditions as provided in the Agreement.

3. Suit/Proceedings. The Consultant agrees that any suit or proceeding initiated for the purpose of interpreting or enforcing any provision of the Agreement or any matter in connection therewith shall be brought only in a court of competent jurisdiction in Orange County, Florida, and Consultant waives any venue objection, including, but not limited to, any objection that a suit has been brought in an inconvenient forum. Consultant agrees to submit to the jurisdiction of the Florida courts and irrevocably agrees to accept service of process by U.S. mail.

4. Public Entity Crimes Act. The Consultant acknowledges the following notice: "A person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a bid on a contract to provide any goods or services to a public entity,

PS-441 AMENDMENT NO. 3 1

may not submit a bid on a contract with a public entity for the construction or repair of a public building or public work, may not submit bids on leases of real property to a public entity, may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with any public entity, and may not transact business with any public entity in excess of the threshold amount set forth in s.287.017, Florida Statutes, for CATEGORY TWO for a period of thirty-six (36) months from the date of being placed on the convicted vendor list."

5. Whistle Blower Reporting Line. The Authority is committed to the highest level of integrity in its operations and is fully committed to protecting the organization, its operations, and its assets against fraud, waste or abuse. The Authority has established a Whistle Blower Reporting Line with a third-party service provider as a means for employees, consultants, vendors, tenants and the general public to report suspected fraud, waste or abuse in connection with Authority operations. Should Consultant suspect any fraud, waste or abuse in connection with any work under this Agreement, including any work of its Subconsultant or laborers, it shall promptly report such activity at (866) 773-3022, or through the online reporting form www.guardianwhistleblower.com. The Consultant shall include this reporting requirement in all Subconsultant and vendor agreements. The Consultant is further encouraged to report any suspected fraud, waste or abuse it suspects in connection with any other airport operation or project.

6. Records Availability. All of the Consultant's records directly relating to Services shall, upon reasonable notice by Authority, be made available to Authority or its representatives at all reasonable times, to review, inspect, audit or copy Consultant's records. If any such audit establishes that Consultant has overstated service fees, the amount of any overcharge paid by Authority as a result of an overstatement shall forthwith be refunded by Consultant to Authority with interest thereon, if any, at the prime rate as from time to time published by The Wall Street Journal on any overstated amount accrued from forty-five (45) days after the Authority's notice to Consultant of overstatement.

7. Continuing Effect of Agreement Provisions. Except as amended by this Amendment No. 3, the Agreement shall continue in full force and effect in accordance with its terms and conditions.


IN WITNESS WHEREOF, the parties hereto have caused lhis Amendment No, 3 lo be duly executed as of the dale and year firsl ab-Ove wnflen.

Assistant Secretary

l~~) :\:f }-~··-."~:~\f o/

ATTEST:

"AUTHORITY"

Digitally signed by GREATER ORLANDO AVIATION AUTHORITY Larissa Bou-Vazquez Phillip N Brown Mar 3, 2021 5:07 PM ~- 'h O Chief Executive Officer

f , J>"-"'<['--Mar 3 2021 4:01 PM By:

-:c"'h""le'-:f-;:E:-x-e'--cu-ct;-lv-e-;:0:-,ffi:c,ce-r ------~-

"CONSUL TANT"

~4.~ By--------'-----"~----lls 2/3/2021

(CORPORATE SEAL) Wes Dasher, Oft1cer

Print or Type Name and Title

PS <'1 AMcNOMENHill a 3


ATTACHMENT A-3 PURCHASING AGREEMENT PS-441 BENEFITS CONSULTING SERVICES

SECOND RENEWAL OPTION PRICING

1. FEES:

Fixed Annual Fee (rather than commissioned base fee) for services as specified in the Scope of Services (as described in Section 2.1 of the General Requirements, Pages GR-3 through GR-5) of this Agreement, including but not limited to labor, travel, materials and overhead cost for providing Benefit Consulting Services. Out-of-pocket expenses incurred by Proposer will not be separately reimbursed. The Authority shall be required to pay fees in accordance with this Section only to the extent that the services associated with such fees are requested by the Authority and are peroption period will be determined at the time of the renewal and shall be acceptable to both parties.

DESCRIPTION SECOND RENEWAL OPTION

FIXED FEE (04/01/2021 03/31/2022)

Scope of Services $81,650.00

2. ADDITIONAL SERVICES:

Hourly Rates for Additional Services as described in Section 2.2 of the General Requirements, Page GR-5, that are not provided for in the Scope of Services, to be performed by the Engagement Team. These Additional Services shall be requested by and approved in advance in writing by the Authority.

TITLE OF ENGAGEMENT TEAM MEMBER

HOURLY RATE

Senior Consultant $ 300.00 per hour

Senior Account Manager $ 150.00 per hour

Benefit Specialist $ 75.00 per hour

Senior Manager Client Education $ 150.00 per hour

Education & Analytics Manager $ 100.00 per hour

" "

formed to the Authority's satisfaction. Compensation for the renewal


AMENDMENT NO. 2

BY AND BETWEEN


AND

MCGRIFF INSURANCE SERVICES, INC.

TO


THIS AMENDMENT NO. 2 made and entered into as of the ___15th__ day of ___May____, 2020, by and between the GREATER ORLANDO AVIATION AUTHORITY (hereinafter referred to as “Authority”) and MCGRIFF INSURANCE SERVICES, INC. , formally known as BB&T INSURANCE SERVICES, INC., pursuant to a name change (hereinafter referred to as “Consultant”).

W I T N E S S E T H:

WHEREAS, by Agreement dated April 1, 2016, and as amended by Amendment No. 1 dated July 7, 2016, Consultant agreed to provide the Authority with professional employee benefit consulting services at Orlando International Airport, Orlando, Florida; and

WHEREAS, the Agreement provides the Authority with three (3) options to renew the term of the Agreement for additional periods of one (1) year each; and

WHEREAS, the Authority desires and the Consultant agrees to renew the term of the Agreement for an additional period of one (1) year; and


1. Renewal Term of Agreement. The term of the Agreement shall be, and hereby isrenewed and extended for a period of one (1) year, commencing effective as of April 1, 2020and expiring March 31, 2021.

2. Compensation. The Authority shall pay to the Consultant, during the first renewal termof the Agreement, upon satisfactory completion of the work required by the provisions of theAgreement, the fees as shown on Attachment “A-2”, First Renewal Option Pricing.Compensation shall be paid pursuant to the terms and conditions as provided in the Agreement.

3. Suit/Proceedings. The Consultant agrees that any suit or proceeding initiated for thepurpose of interpreting or enforcing any provision of the Agreement or any matter in connectiontherewith shall be brought only in a court of competent jurisdiction in Orange County, Florida,and Consultant waives any venue objection, including, but not limited to, any objection that asuit has been brought in an inconvenient forum. Consultant agrees to submit to the jurisdictionof the Florida courts and irrevocably agrees to accept service of process by U.S. mail.

4. Public Entity Crimes Act. The Consultant acknowledges the following notice: “Aperson or affiliate who has been placed on the convicted vendor list following a conviction for apublic entity crime may not submit a bid on a contract to provide any goods or services to a


public entity, may not submit a bid on a contract with a public entity for the construction or repair of a public building or public work, may not submit bids on leases of real property to a public entity, may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with any public entity, and may not transact business with any public entity in excess of the threshold amount set forth in s.287.017, Florida Statutes, for CATEGORY TWO for a period of thirty-six (36) months from the date of being placed on the convicted vendor list.”

5. Whistle Blower Reporting Line. The Authority is committed to the highest level of integrity in its operations and is fully committed to protecting the organization, its operations, and its assets against fraud, waste or abuse. The Authority has established a Whistle Blower Reporting Line with a third-party service provider as a means for employees, consultants, vendors, tenants and the general public to report suspected fraud, waste or abuse in connection with Authority operations. Should Consultant suspect any fraud, waste or abuse in connection with any work under this Agreement, including any work of its Subconsultant or laborers, it shall promptly report such activity at (866) 773-3022, or through the online reporting form www.guardianwhistleblower.com. The Consultant shall include this reporting requirement in all Subconsultant and vendor agreements. The Consultant is further encouraged to report any suspected fraud, waste or abuse it suspects in connection with any other airport operation or project.

6. Records Availability. All of the Consultant's records directly relating to Services shall, upon reasonable notice by Authority, be made available to Authority or its representatives at all reasonable times, to review, inspect, audit or copy Consultant's records. If any such audit establishes that Consultant has overstated service fees, the amount of any overcharge paid by Authority as a result of an overstatement shall forthwith be refunded by Consultant to Authority with interest thereon, if any, at the prime rate as from time to time published by The Wall Street Journal on any overstated amount accrued from forty-five (45) days after the Authority's notice to Consultant of overstatement.


http://www.guardianwhistleblower.com/

IN WITNESS WHEREOF, the parties hereto have caused this Amendment No. 2 to be duly executed as of the date and year first above written.

[Official SeaO

ATTEST:

;~et_::;(-k~ Secretary

[CORPORATE SEAL]

PRISCILLA A. HAYNES ~i"!h., rcow, PuDllc • 11111 ol fladda

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NLSON MULUNS BROAC J-UJO CA=>SEI.

BY. -~2 ,'"': fL -' : . "\ ,,. c-. ;L k3 • .!r Orlando Aviation Authority ,

PS-441 AMENDMENT NO. 2

"AUTHORITY"

GREA~~~ AVIATION AUTHORITY

By: l).JlW, p ~ Chief Executive Officer

"CONSULTANT"

MCGRIFF IN URANCE SERVICES, INC.

Its: McGrlff Insurance Services, Inc.

Wes Dasher, Officer Print or Type Name and Title

3


ATTACHMENT “A-2” PURCHASING AGREEMENT PS-441 BENEFITS CONSULTING SERVICES FIRST RENEWAL OPTION PRICING

1. FEES:

Fixed Annual Fee (rather than commissioned base fee) for services as specified in the Scope of Services (as described in Section 2.1 of the General Requirements, Pages GR-3 through GR-5) of this Agreement, including but not limited to labor, travel, materials and overhead cost for providing Benefit Consulting Services. Out-of-pocket expenses incurred by Proposer will not be separately reimbursed. The Authority shall be required to pay fees in accordance with this Section only to the extent that the services associated with such fees are requested by the Authority and are performed to the Authority’s satisfaction. Compensation for the renewal option period will be determined at the time of the renewal and shall be acceptable to both parties.

DESCRIPTION YEAR 4

FIXED FEE (04/01/2020 – 03/31/2021)

Scope of Services $81,650.00


Hourly Rates for Additional Services as described in Section 2.2 of the General Requirements, Page GR-5, that are not provided for in the Scope of Services, to be performed by the Engagement Team. These Additional Services shall be requested by and approved in advance in writing by the Authority.

TITLE OF ENGAGEMENT TEAM MEMBER

HOURLY RATE

Senior Consultant $ 300.00 per hour

Senior Account Manager $ 150.00 per hour

Benefit Specialist $ 75.00 per hour

Senior Manager Client Education $ 150.00 per hour

Education & Analytics Manager $ 100.00 per hour

AMENDMENT NO. 1

BY AND BETWEEN


AND

BB&T INSURANCE SERVICES, INC.

TO


THIS AMENDMENT NO. 1 made and entered into as of the 7 +-I, day of Jt-<-,,{'j , 2016, by and between the GREATER ORLANDO AVIATION AUTHORITY

(hereinafter referred to as "Authority") and BB&T INSURANCE SERVICES, INC., formally known as BB&T-J. ROLFE DAVIS INS\JRANCE, pursuant to a name change (hereinafter referred to as "Consultant").

W I T N ES S ET H:

WHEREAS, by Agreement dated April 1, 2016, Consultant agreed to provide the Authority with professional employee benefit consulting services at Orlando International Airport, Orlando, Florida; and

WHEREAS, the Consultant desires to change its name (see Attachment "A-1 "; and

WHEREAS, the name change requires the Authority's prior written consent which the Authority is willing to give on the terms and conditions set forth below.


1. Consent to Name Change. The Authority consents to the name change of the Agreement to BB&T Insurance Services, Inc., which agrees to be bound by the terms and conditions of the Agreement and covenants unto the Authority to perform all the obligations of the Consultant as established by the Agreement. All references in the Agreement to "Consultant" shall be deemed references to BB&T Insurance Services, Inc.

2. Consultant's Insurance and W-9. Prior to the execution of this Amendment No. 1, BB&T Insurance Services, Inc. shall furnish the Authority with an acceptable replacement insurance certification that meets the requirements found in Exhibit "C", Insurance (Page A-19 of the Agreement) and a revised W-9 Form (Request for Taxpayer Identification Number and Certification) under their new company name to replace the existing forms.

3. Suit/Proceedings. The Consultant agrees that any suit or proceeding initiated for the purpose of interpreting or enforcing any provision of the Agreement or any matter in connection therewith shall be brought only in a court of competent jurisdiction in Orange County, Florida, and Consultant waives any venue objection, including, but not limited to,


any objection that a suit has been brought in an inconvenient forum. Consultant agrees to submit to the jurisdiction of the Florida courts and irrevocably agrees to accept service of process by U.S. mail.

4. Public Entity Crimes Act. The Consultant acknowledges the following notice: "A person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a bid on a contract to provide any goods or services to a public entity, may not submit a bid on a contract with a public entity for the construction or repair of a public building or public work, may not submit bids on leases of real property to a public entity, may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with any public entity, and may not transact business with any public entity in excess of the threshold amount set forth in s.287 .01 7, Florida Statutes, for CATEGORY TWO for a period of thirty-six (36) months from the date of being placed on the convicted vendor list."



IN WITNESS WHEREOF, the parties hereto have caused this Amendment No. 1 to be duly executed as of the date and year first above written.

ATTEST:

[Official Seal]

ATTEST:

~ .Put~ [CORPORATE SEAL]

KIMBERLY L. HAMILTON Notary Public, State of Florida

Commission# FF 180948 Myeemm,ex ·resJan. 11,2019

App~~5i4fs tdr°rm and Leg~lity this~ \ray o (MJ-l . 2olJ?

BROAD ND CASSEL

PS-441 AMENDMENT NO. 1

"AUTHORITY"


By 'h, S?~ -~-----'~-'-H-----...;..._------

"CONSULTANT"

BB&T INSURANCE SERVICES, INC.

Print or Type Name and Title

3

Attachment "A-1"

Ill Insurance Services 11111 Glob,1/ Resource~ Client f,,wsed

December 18, 2015

To Whom It May Concern:

RE: Name change for BB&T - J. Rolfe Davis Insurance (discontinuing use of OBA)

850 Concourse Parkway S., Suite 200 Maitland, FL 32751-6141 Main (407) 691 -9600, Toll Free (800) 896-0554

Effective January I. 20 16 the former BB&T - J. Rolfe Davis Insurance office in Maitland, FL will begin trading as BB&T Insurance Services, Inc. The Federal ID Number of 56-1623293 will remain the same. The current location, phone and fax numbers will continue as shown below.

13l3&T Insurance Services. Inc. 850 Concourse Parkway South, Suite 200

Maitland. FL 32751

Phone: 407-69 1-9600 Fax: 888-635-4180

Please make sure a copy of this letter goes to all departments in your company (Personal, Commercial, Claims, Employee Benefits, Accounting, Licensing, Contracts, Marketing, etc.).

Thank you for your assistance in making thi s change. If you have any questions. I can be reached at 540-808- 1227 or lpwood1mbbandt.com.

Kindest regards.

Lynn Wood Insurance Market Conduct Coordinator

TABLE OF CONTENTS



BENEFIT CONSUL TING SERVICES

ORLANDO, FLORIDA

Addendum No. 2

Addendum No. 1

Request for Competitive Proposals

Submission Requirements

General Requirements

Response Forms

Agreement

Page Numbers

1 to 2

1

1 t o 4

SR-1 to SR-4

GR-1 to GR-6

RF-1 to RF-6

A-1 to A-23

ADDENDUM NO. 2 TO

PURCHASING PROPOSAL PS-441 BENEFIT CONSUL TING SERVICES

ORLANDO INTERNATIONAL AIRPORT ORLANDO, FLORIDA

October 7, 201 5

This addendum forms a part of the Proposal Documents described above. The original Proposal Documents remain in full force and effect except as modified by the following which shall take precedence over any contrary provisions in the prior documents.

ITEM 1: Question: How long has the current Benefit Consultant been working with the Authority?

Answer: The current Benefit Consultant is in the last option year of its Agreement with the Authority which would make it a total of 5 years.

ITEM 2: Question: What are the top 5 services that the current Consultant has provided that are either at or beyond expectations?

Answer: The current Benefit Consultant has been meeting the requirements of the current Scope of Services (see Scope of Services, Section 2 .of the

-------------~G~e~n~er~a~l ~R=e- uirements, Pages GR-3 to GR-5)_._

ITEM 3: Question: What are the top 3 services that the current Consultant has been lacking in providing?

Answer: The current Benefit Consultant has been meeting the requirements of the current Scope of Services (see Scope of Services, Section 2 of the General Requirements, Pages GR-3 to GR-5).

ITEM 4: Question: What is the current annual payment to the Consultant-both "in scope" and "out of scope"?

Answer: The current annual payment is a total of $71,000.00. There are no "out of scope" payments issued under the current Agreement. All changes to the Agreement, including fees, will be made by a written Amendment signed by both parties.

ITEM 5: Please quantify the annual funding that is received as a result of meeting DBE / MBE goals.

Answer: A DBE or MBE goal has not been established for this Agreement. Such participation is encouraged, but will not be considered during the evaluation process for award of this Agreement.

Page 1

ITEM 6: Please advise the last time Benefit Consulting Services for employee benefits was assembled into a formal RFP process.

Answer: The last RFP for Benefit Consulting Services was issued on June 2, 2010.

ITEM 7: What support do you receive from the current consultant on ACA aspects?

Answer: The current Benefit Consultant has been meeting the requirements of the current Scope of Services (see Scope of Services, Section 2 of the General Requirements, Pages GR-3 to GR-5).

* * * * * * * END OF ADDENDUM NO. 2 * * * * * * *

Luis A. Aviles Senior-Purchasing-Agent

Page 2

October 7, 2015 Date

ADDENDUM NO. 1 TO

PURCHASING PROPOSAL PS-441 BENEFIT CONSULTING SERVICES

ORLANDO INTERNATIONAL AIRPORT ORLANDO, FLORIDA

SEPTEMBER 25, 2015

This addendum forms a part of the Proposal Documents described above. The original Proposal Documents remain in full force and effect except as modified by the following which shall take precedence over any contrary provisions in the prior documents .

ITEM 1: Question: Can you please confirm that pages RF-1 through RF-6 are not included in the 50 page limit?

Answer: Yes, pages RF-1 through RF-6 are not included in the 50 page limit.

* * * * * * * END OF ADDENDUM NO. 1 * * * * * * *

~~ Luis A. Aviles Senior Purchasing Agent

Page 1

September 25, 2015 Date




BENEFIT CONSUL TING SERVICES

Sealed Proposals for Professional Services-441, Benefit Consulting Services, at the Orlando International Airport and Orlando Executive Airport (the "Airports"), will be received by the Greater Orlando Aviation Authority, hereinafter called "Authority."

The proposed Agreement will be to provide professional employee benefit consulting services to assist the Authority in all matters relating to the design, implementation and management of the Authority's benefit plans. The scope of work shall include, but not be limited to, assisting the Authority in the following areas:

• the competitive proposal process, including solicitation of and negotiation with all benefit plan providers carriers and third party administrators

• budget forecasting • funding strategy • regulatory compliance • all benefit related employee communications • employee benefit surveys

The Agreement period will be for forty-eight (48) months with the initial consulting service to commence on or about January 1, 2016, and with the Authority having options to renew the Agreement f~ three (3) additional periods of one ( 1) year upon mutual agreement. T~e--agreement between the successful Proposer(s) and the Authority will be non-exclusive.

Proposal packages including the Submission Requirements will be available for examination Monday, September 7, 2015, and may be obtained by visiting the Authority Purchasing Department's website at www.orlandoairports.net/purchasing for download availability or by visiting Airportlink's website at http://Airportlink.perfect.com or by calling AirportLink at (866) 889-8533. Airportlink provides supplier registration services, document fulfillment and other purchasing related services to the Authority and to suppliers doing business with the Authority. Any award resulting from this solicitation will not require any payment by the supplier to Airportlink. If you received this solicitation document from any source other than Airportlink (WebProcure), please promptly register your interest in this solicitation with AirportLink. Questions concerning this Proposal package should be addressed to Luis Aviles at (407) 825-2297, by facsimile (407) 825-4020, or by e-mail at [email protected] .

A PRE-PROPOSAL CONFERENCE will be held at 10:30 a.m., Tuesday, September 15, 2015, at the Greater Orlando Aviation Authority, Purchasing Office, 8652 Casa Verde Road, Building 811, Orlando, Florida 32827-4338. The conference will include a rev iew of the Proposal Documents, and a question and answer period. Attendance at the Pre-Proposal Conference is not mandatory but is strongly encouraged. Proposers are expected to be familiar with the Proposal Documents and to provide the Authority with any questions regarding the Proposal Documents at the Pre-Proposal Conference.

PS-441 BENEFITS CO NSUL TING SERVICES Page 1 BASE REV 08/15/1 2

Sealed Proposals will be received at the Greater Orlando Aviation Authority, Orlando International Airport, Purchasing Office, 8652 Casa Verde Road, Building 811, Orlando, Florida 32827-4338 until 2:00 p.m., October 9, 2015, at which time all Proposals received will be publicly opened and read. Proposals may be delivered prior to the above time and date to t he Greater Orlando Aviation Authority, Purchasing Office, 8652 Casa Verde Road, Building 811, Orlando, Florida 32827-4338. Proposals transmitted electronically or by facsimile will not be accepted. Any Proposal received after the time and date specified for the opening of the Proposals will not be considered, but will be returned unopened. The Authority's Purchasing Manager will designate an official timepiece which shall be used to determine the official time for opening of Proposals, and which time shall be deemed correct and conclusive.

A Proposal must be submitted in a sealed envelope which shall be clearly marked Professional Services - 441, Benefit Consulting Services at the Orlando International Airport and Orlando Executive Airport. Fifteen ( 1 5) additional copies of the Proposal should also be included with the original Proposal. The original Proposal shall be submitted in hard copy format and clearly marked "Original". Additionally, an exact electronic copy of the Proposal should be included with the Original Proposal on an individual electronic USB Flash Drive.

No Proposal may be withdrawn for a period of one hundred twenty ( 1 20) days after the time and date scheduled for Proposal opening.

The Proposer awarded the Contract must also provide, within ten (1 OJ business days after written Notice of Award, proof of general liability insurance in the amount of One Million Dollars ($1,000,000.00), along with any other required insurance coverages as outlined in Exhibit "C" of the Agreement, Page A-1 8, evidence of business or occupational license, and a copy of Proposal's W-9 Form (Request for Taxpayer Identification Number and Certification) as outlined in the Proposal Documents.

The Authority reserves the right to waive any informalities or irregularities of Proposals, to request clarification of information submitted in any Proposal, to request additional information from any Proposer, or to reject any or all Proposals, and to re-advertise for Proposals. The Authority also reserves the right to extend the date and time period during which it will accept Proposals and to extend the date or time scheduled for the opening of Proposals.

Award , if made, will be to the responsible and responsive Proposer submitting the Proposal which is deemed by the Authority, in its sole discretion, to be the most advantageous to the Authority, price and other factors being considered.

You should note that Section 1.6.1 of the General Requirements describes irregularities in Proposals that may cause them to be rejected by the Authority. Included in these irregularities are those such conditions, limitations, or unauthorized alternative Proposals which may require the Authority to reject a Proposal. You are strongly urged to seek the Authority's written advice BEFORE you submit a Proposal containing any of the irregularities described in Section1 .6.1 of the General Requirements.


PS-441 BENEFITS CONSUL TING SERVICES Page 2 BASE REV 0 8 / 1 5/1 2

BACKGROUND

1. CURRENT BENEFIT SUMMARY

The Authority's Health and Welfare plans consist of Medical, Dental, Vision, Life Insurance, Short-Term Disability and Long-Term Disability . For the Choice Plan, the Authority pays 90% of employee premium and 80% of dependent premium and for the Choice Plus Plan, the Authority pays 85% of employee premium and 75% of dependent premium for Regular Employees. For Non-Regular Employees (Choice Plan only) the Authority pays 70% of employee premium and 0% for dependent premium. Retirees, based on years of service, are covered at 50%, 75% and 100%. Coverage categories are: Employee Only; Employee & Spouse; Employee & Child(ren) and Employee & Family.

2. CURRENT CARRIERS: (Plan Year - January 1, 2015 - December 31, 2015)

United Healthcare (Fully-Funded) Medical

o Choice Plan (In Network Only) o Choice Plus Plan o High Deductible Health Plan with HSA

Flexible Spending Account (FSA) o AARP Plans (Retirees over 65 only) o Rx Plan (Retirees over 65 only)

_________ Qe.o.taJ

o DHMO Plan o PPO Plan

Life Insurance & AD&D o Employee Coverage o Retiree Coverage o Optional Dependant Coverage o Optional Employee Coverage

Short Term Disability (Advice to Pay) Long Term Disability Vision

o Base o Buy-Up

Ceridian COBRA

Aetna Employee Assistance Program

PS-441 BENEFITS CONSUL TING SERVICES Page 3 BASE REV 08/15/12

3 . NUMBER OF COVERED EMPLOYEES / RETIREES / COBRA MEMBERS:

Tota l Active Employees: 655 (Inclusive of 73 Opted Out Employees)

Medical : Choice Plan Choice Plus Plan HDHP AARP Rx

Regular Active Employees 539 36 7 Non-Regular 0 0 Retirees 89 5 2 166* 154* COBRA 0 0

* Post 65 years of age

V ision: Base Buy-Up

Regular Active Employees 228 372 Non-Regular 0 0 Retirees 166 90 COBRA 0 0

Dental: DHMO PPO

Regular Active Employees 161 442 Non-Regular 0 0 Retirees 38 223 C_O_BH _ 1 3

Group Li fe Insurance:

Regular Active Employees 655 Retirees 309 Optional Dependent 178 Optional Employee 399

Flexible Spending Accounts:

Regular Active Employees 242

PS-441 BENEFITS CONSUL TING SERVICES Page 4 BASE REV 08/15/ 1 2

SUBMISSION REQUIREMENTS

Proposal responses shall include the information requested in a single volume, with each response numbered and ordered in the same manner as provided in this Request for Competitive Proposals ("RFCP"). The information shall be submitted on no more than 50 one-sided 8.5 X 11 inch pages in Arial font with no smaller than 1 0-pitch font, excluding resumes and charts. It is important that each Submission Requirement Section is addressed fully including a comprehensive methodology and approach to the Scope of Services. Each Proposer must submit the following information:

1. PROPOSERS STATEMENT OF THE FOLLOWING:

The Proposer shall include the legal name, address, and authorized signature of the proposing firm ("Proposer" or "Firm") who will sign the Agreement for Benefit Consulting Services (the "Agreement") (if such firm is awarded the Agreement), together with the following information regarding the Proposer:

1. 1 Contact name of individual responsible for account ("Team Leader"). 1.2 Address of office that will handle account (the "Proposing Office"). 1.3 Telephone number of the Team Leader or office that will handle account. 1.4 Facsimile number of the Proposer's Team Leader or office that will handle account . 1.5 Email address of the Proposer's Team Leader. 1.6 Type of organization (corporation, sole proprietor, partnership, other). 1. 7 Federal employer identification number.

2. MINIMUM REQUIREMENTS:

2.1 Each Proposer must certify in writing with its Proposal that Proposer is registered to do business in the State of Florida and that Proposer is licensed (Florida 2-15 Insurance License for Life, Health and Variable Annuity) to perform the scope of work in the State of Florida. If Proposer is awarded the Agreement, Proposer will provide a copy of such registration and license(s) to the Authority with the signed Agreement.

2.2 Proposer shall provide an affirmative statement that it is independent of the Authority.

2.3 Each Proposer must have an established business location in the Central Florida area (Orange, Seminole, Osceola, Lake or Brevard Counties) as of the date of Proposer's response to this RFCP.

2.4 Each Proposer must be willing and able to place business with all the Authority's existing provider/carriers as outlined under the Background section (Pages 3 and 4, Items 1,2 and 3 of the Request for Competitive Proposals). This is no indication that the Authority will maintain its existing carriers but would be considered if advantageous to the Authority .

2.5 Experience

2.5.1 Each Proposer must provide verifiable evidence through references or otherwise, that the Proposer is an individual, a firm, a corporation, or other entity that is currently engaged in the business of providing benefit consulting services as described in the Scope of Services (Section 2 of the General Requirements, Pages GR-3 through GR-5) to governmental and/or private entities;

PS-441 BENEFIT CONSULTING SERVICES SR-1 BASE REV 08/08 /14

SUBMISSION REQUIREMENTS (Continued)

2.5 .2 Each Proposer (including its proposed Team Leader) must provide verifiable evidence through references, that the Proposer, after taking into account the activities of a related predecessor (e.g. by merger or reorganization), affiliate, or principal of Proposer, has been actively engaged in such business for at least the five (5) years immediately preceding the date of Proposer's response to t his RFCP; and

2.5.3 Each Proposer (including its proposed Team Leader) must provide verifiable evidence through references, that the Proposer, after taking into account the activities of a related predecessor (e.g. by merger or reorganization) , affiliate, or principal of Proposer, has satisfactorily provided benefit consulting services as described in the Scope of Services (Section 2 of the General Requirements, Pages GR-3 through GR-5) for at least one (1) Florida governmental entity within the last three (3) years immediately preceding the date of Proposer's response to this RFCP.

2.6 Minimum Insurance Coverage:

Proposer shall provide affirmative statements in its Proposal that if Proposer is awarded the Agreement, Proposer will:

2.6.1 Maintain in force at all times during the term of the Agreement for services that are to be performed pursuant to the Agreement, insurance as described in Exhibit "C" (Page A-18), including General Liability and Professional Liability insurance with insurer(s) authorized to transact insurance in the State of Florida;

2.6.2 If such coverage is on a claims-made basis, Proposer will maintain insurance coverage applicable to the services performed for two (2) years after exp iration of the Agreement.

3. EXPERIENCE AND QUALIFICATIONS OF THE PROPOSER:

As part of the Proposal, Proposer shall include a narrative of the experience and qualifications of the Proposer and Proposer's employees assigned to perform the Benefit Consulting Services relative to the Scope of Services (Section 2 of the General Requirements, Pages GR-3 through GR-5) (the "Engagement Team"). The Proposer and Team Leader should demonstrate experience with and knowledge of all facets of successful consulting relative to the Scope of Services. The Proposer shall include an organization chart and resumes of the individuals on the Engagement Team and clearly identify the Team Leader and the proposed role for each staff member.

4 . REFERENCES:

4.1 The Proposer shall provide a minimum of three (3) references of three (3) different clients of the Proposing Office, (a) that demonstrate (i) the Proposer and the Team Leader satisfies the Minimum Requirements as described in Section 2 of the Submission Requirements, Pages SR-1 and SR-2, and (ii) the Engagement Team members have the experience to perform the services required by this RFCP and (b) that establish the reputation of the Proposer and the Engagement Team members. At a minimum, Proposer shall provide the following information for each reference:

PS-441 BENEFIT CONSULTING SERVICES SR-2 BASE REV 08/08/ 14


Name Address Contact person Telephone number and email address of contact person Time period during which services provided Description of services provided Status (current or past client)

4.1 .1 4.1.2 4.1.3 4.1.4 4.1.5 4.1.6 4.1.7 4.1.8 Names of Engagement Team members who were actively involved in providing

services for the reference, including the Team Leader.

4.2 The Proposer shall provide a listing of clients, including private, governmental entity and airport clients for whom the Proposer has provided benefit consulting services at any time on or after January 1, 2010. The Proposer shall provide a list of any clients to whom the Proposer has provided benefit consulting services on or after January 1, 2010 and to which any such services terminated prior to the end of the Agreement term. If services were terminated, the Proposer shall explain why.

5. METHODOLOGY AND APPROACH:

The Proposer shall include a concise description of the Proposer's philosophy, services and qualifications and shall include the following as a minimum:

5.1 Approach to assisting governmental entities in maximizing employee benefits while minimizing the financial impact of rising premiums.

5.2 RFP process for selecting related providers and carriers.

5.3 Approach to resolving provider/carrier/customer issues.

5.4 Methodology and approach to the Scope of Services (Section 2 of the General Requirements, Pages GR-3 through GR-5) .

6. TRANSITION PLAN:

The Proposer's Transition Plan shall describe in detail , including a timeline, what the Proposer will do to ensure the benefit plan renewal documents are complete, correct, compliant and in accordance with negotiated terms for Plan Year 2016. Proposer shall submit a Transition Plan with its Proposal based on the following information:

6.1 March 31, 201 6 - The current Benefit Consultant contract expires. 6.2 July 201 5 - The current Benefit Consultant will commence marketing and negot1at1ng

the benefit plan renewals (see the Background section, Page 3 and Page 4 of the Request for Competitive Proposals) for Plan year commencing January 1, 2016.

6.3 September 21, 2015 - The Authority Board will consider Staff's recommendations for benefit plan renewals at the Board meeting.

6.4 November 2015 - Employee/Retiree open enrollment process will commence. 6.5 The awarded Proposer will be responsible for ensurir.ig the Plan Year 2016 renewal

documents are complete, correct, compliant and in accordance with all negotiated terms, etc.

PS-441 BENEFIT CONSUL TING SERVICES SR-3 BASE REV 08/08/14


7. PRIOR OR PENDING CONVICTIONS, INDICTMENTS, INVESTIGATIONS, REGULATORY INVESTIGATIONS AND CONFLICTS OF INTEREST:

The Proposer shall provide a description of all prior or pending convictions, indictments, investigations and regulatory investigations, either civil or criminal that relate to conducting benefit consulting services, in which Proposer or its affiliates, subsidiaries, parent company, directors, senior officers, senior regional officers, the Team Leader, or Engagement Team members have been involved with in the last 3 years immediately preceding the date of Proposer's response to this RFCP or an affirmative statement that there are none. The Proposer must also describe any conflicts of interest with the Authority that the Proposer's firm has or may have and how that conflict of interest would be mitigated, or provide an affirmative statement that there are none.

8. PROPOSER'S WARRANTY:

The Proposer's Warranty is included in the Response Forms Section, see Page RF-1. The form shall be completed and signed by the Proposer's duly authorized represent ative.

9. FEES:

Proposer shall complete and submit with its Proposal the Fee Form on Pages RF-2 and RF-3 of the Response Forms.

10. NON-SEGREGATED FACILITY CERTIFICATE:

Each Proposer shall complete and sign the Non-Segregated Facilities Certificate on Page RF-4. A Pro osal ma be considered irregular, in the Authority's sole discretion if the Proposer fails to provide the fully executed statement with its Proposal, or tails to furnish the required data.

11. NO PROPOSALS:

In the event a potential Proposer elects not to submit a Proposal , such potential Proposer should respond by completing and returning the "No Response to Request for Competitive Proposals" form, Page RF-5, advising the Authority of the reason for not submitting a Proposal.

12. RESPONSE FORMS:

Proposer shall complete and submit with its Proposal the Response Forms, Pages RF-1 through RF-6. Failure to do so may cause the Proposal to be deemed as non-responsive.

13. ADDITIONAL INFORMATION:

Additional information may be requested by the Authority by Addendum.

* * * * * * * END OF SUBMISSION REQUIREMENTS * * * * * * *

PS-441 BENEFIT CONSULTING SERVICES SR-4 BASE REV 08/08/ 14

GENERAL REQUIREMENTS

1. ADDITIONAL INFORMATION:

1.1 Preparing Responses:

Each Proposal must contain the signature of the duly authorized representative of the Proposer on Page RF-1, Proposer's Warranty. Failure to properly complete the information requested in this RFCP may result in rejection of a Proposal from consideration. It is important that each section of the Proposal is completed fully and that the Proposal includes a comprehensive and detailed description of the Proposer's capabilities/experience, work performed and qualifications of the Engagement Team, as well as all other descriptions required by this RFCP.

1.2 Communication During Proposal Process:

In accordance with the below-referenced policies, any communication directly or indirectly to seek to encourage any specific result in connection with an Authority selecting process, including but not limited to, written communications, any and all forms of electronic communications or messaging, including social media, oral communications either in person or by telephone, initiated by a Proposer or through a lobbyist, agent or third person, to any Authority staff and/or Committee/Board member who is a member of any committee constituted for the purposes of ranking Solicitations, making recommendations or making an award, is prohibited from the time that the Solicitation is released to the time that the award is made. An appropriate official or employee of the Authority may initiate communication with a Proposer in order to obtain information or clarification needed to develop a proper

----------ond- accurate- evaluation of the Solicitation. Any- of-fiGial- Gommunication- from- - -Proposer during the Proposal process should be submitted in writing to the Greater Orlando Aviation Authority, Purchasing Office, 8652 Casa Verde Road, Building 811, Orlando, Florida 32827-4338 or to the email address as directed during the Proposal process. A copy of these policies (Sections 180.01 and 180.03) are avai lable upon request from the Director of Board Services.

1.3 Addenda to RFCP:

Any response by Authority to a request by a Proposer for clarification or correction will be made in the form of a written Addendum. All parties to whom the Proposal packages have been issued will be sent a notification of the issuance of an Addendum either by e-mail and/or by facsimile. The Addendum may be electronically downloaded by visiting either the Authority Purchasing Department 's web site at www.orlandoairports.net/purchasing, or if registered with Airportlink, by visiting their web site at http ://AirportLink .perfect .com . However, prior to submitting its response, it shall be the responsibility of each Proposer to contact Airportlink at (866) 889-8533 or visit Airportlink's website or the Authority Purchasing Department's website to determine if addenda were issued and, if so, to obtain such addenda.

PS-441 BENEFIT CONSUL TING SERVICES GR-1 BASE REV 08/04/ 14

GENERAL REQUIREMENTS (Continued)

1.4 Questions and Clarifications:

Additional information or clarification with respect to this RFCP can be requested, in writing, until 2:00 p.m. EST, on October 2, 2015, from:

Luis A. Aviles, CPPB Senior Purchasing Agent Purchasing Office Greater Orlando Aviation Authority 8652 Casa Verde Road, Building 811 Orlando, FL 32827-4338 Phone: (407) 825-2297 Fax: (407) 825-4020 [email protected]

If reasonably available and relevant, such additional information will be made available in writing and/or by an Addendum to the RFCP.

1.5 Waiver and/or Rejection of Responses:

The Authority reserves the right to waive informalities or irregularities in any Proposals, to reject any and all Proposals in whole or in part, with or without cause, and to accept that Proposal, if any, which in its judgment best meets the needs of the Authority. The Authority reserves the right but not the obligation to short list Proposers and/or to conduct interviews and/or demonstrations with either all Proposers or those that are short listed for further consideration.

1.6 Rejection of Irregular Proposals:

1.6.1 A Proposal will be considered irregular and may be rejected by the Authority if it (i) is improperly executed, (ii) shows omissions, alterations of form, additions not called for , unauthorized conditions or limitations, or unauthorized alternate Proposals, (iii) fails to include the proper Proposal Guaranty (if required), Agreement references, other certificates, affidavits, statements, or information required to be included with Proposals, including, but not limited to, the Proposer's prices, or (iv) contains other irregularities of any kind.

1.6.2 The Authority has adopted a Code of Ethics and Business Conduct Policy (Section 204.01) which addresses, the obligation of the Authority's Board members and employees to follow the Florida Statutes in reference to these issues. This includes, but is not limited to, the obligations of the Authority's Board members and employees with respect to having an interest in business entities, outside employment, gratuities, divulgence of information, unauthorized compensation and acceptance of gifts. Please be aware that any violation of this policy by a Proposer and/or any attempt to influence an Authority Board member or employee to violate the policy is sufficient cause for the denial of the right of the Proposer to propose on any contract or sell any materials, supplies, equipment, or services to the Authority for a period of time that is determined by the Executive Director. A copy of this policy is available upon request from the Director of Board Services.

PS-441 BENEFIT CONSUL TING SERVICES GR-2 BASE REV 08/04/14


1.7 Notice Of Intent To Award Agreement:

Unless all Proposals are rejected by the Authority, a Notice of Intent to Award is anticipated to be provided within one hundred twenty ( 120) days from the opening of Proposals to the responsible and responsive Proposer submitting the Proposal deemed to be most advantageous to the Authority, price and other factors being considered. For all procurements, the Authority reserves the right to reject any or all Proposals and to cancel the procurement or to solicit new Proposals.

1.8 Proprietary Information:

1.8.1 In accordance with Chapter 119 of the Florida Statutes (Public Records Law) and except as may be provided by other applicable State and Federal Law, all Proposers should be aware that the Request for Competitive Proposals and the responses thereto are in the public domain. However, the Proposers are requested to identify specifically any information contained in their Proposals which they believe to be exempt from disclosure, citing specifically the applicable exempting law. The Authority w ill consider a Proposer's opinions regarding the applicability of Chapter 119, Florida Statutes, but shall not be obligated to concur in such opinions.

1.8.2 All Proposals received from Proposers in response to this Request for Competitive Proposals will become the property of the Authority and will not be returned to the Proposers. In the event of Agreement award, all documentation produced as part of the Agreement will become the exclusive property of the Authority.

1.9 Withdrawal of Proposals:

No Proposal may be withdrawn after the scheduled Proposal opening time for a period of one hundred twenty ( 120) days. Any Proposer w ithdrawing or attempting to withdraw its Proposal prior to the expiration of the one hundred twenty ( 120) day period shall be obligated to reimburse the Authority for all its costs incurred in connection with such withdrawal or attempted withdrawal including, without limitation, any increased costs for procuring the goods or services from another Proposer or all costs of advertising and re-procuring the goods or services, and all attorneys' fees , in addition to payment of Authority 's other damages. A Proposer's submission of a Proposal shall be deemed the Proposer's acknowledgment of and agreement to the provisions of this Section.

2. SCOPE OF SERVICES:

The Consultant shall provide professional employee Benefit Consulting Services to assist the Authority in all matters relating to the design, implementation and management of t he Authority's benefit plans. The Scope of Services shall include the following elements:

2.1 Elements of the Scope of Services.

2.1.1 Provide estimates of renewal rates for benefit plans and services to assist the Authority with forecasting and budgeting.

PS-441 BENEFIT CONSUL TING SERVICES GR-3 BASE REV 08/04/14


2.1 .2 Assist in the competitive proposal process for the Authority's benefit plans and related Third Party Administrator (TPA) providers, including proposal development, eval_uation and recommendation.

2.1. 3 Solicit and negotiate premiums, renewal rates, service, benefit levels, plan design, special terms and conditions, etc. with carriers and providers for benefit plans in coordination with the Human Resources (HR) Staff. Initiate all contract renewals.

2.1 .4 Apprise the Authority of local and national benefit trends, innovative ideas and recommend new products, designs, programs and services. Present benchmarks, industry standards, and best practices.

2.1 .5 Provide ongoing analysis of plan designs (including retiree coverages), cost containment strategies, available cost sharing alternatives, competitive position and funding methods, including but not limited to self-funding.

2.1 .6 Timely inform the Authority of changing legislation, regulatory and legal decisions affecting employee benefits. Advise and discuss methods to comply with these changes including any reporting requirements.

2.1 . 7 Assist with maintaining regulatory compliance as it relates to providing benefit plan coverage for active employees, and retirees [Other PostEmployee Benefits (OPEB)l, including advice on data practices, records retention and privacy issues.

2.1 .8 Review and monitor contracts, plan documents and policies to ensure -------------accuracy, completeness and compliance with the law. Monitor claim

performance according to any contractual performance standards and recommend the establishment of additional performance standard agreements with carriers/providers where appropriate.

2.1 . 9 Review and analyze relevant data to ensure the Authority is receiving optimum service and benefits from all carriers and providers.

2.1.10 Respond promptly and accurately to questions from Authority representatives.

2. 1 . 11 Provide ongoing assistance with benefit related education for employees and the Authority's HR Staff.

2 .1 . 12 Assist in developing wellness 1n1t1at1ves for employees to include assisting with coordination of employee health events and wellness measurement tools.

2.1. 13 Assist with the creation and implementation of communication materials (pamphlets, brochures, presentations, etc.) for new or changed programs, including Open Enrollment and health event materials. Assist the Authority' s HR Staff with development of employee benefits statements.

PS-441 BENEFIT CONSUL TING SERVICES GR-4 BASE REV 08/0 4/1 4


2.1 .14 Provide open enrollment support to include on-line enrollment, explanation of benefit options and conducting and/or attending enrollment meetings, as needed.

2.1.15 Coordinate employee communication and conduct employee information meetings as new programs are implemented.

2 .1 . 16 Provide consulting advice and cost impact of proposed changes to benefits as requested. Attend Board Meeting (usually September) when Group Health/Benefit Plans are presented for approval. Make presentations to Senior Management and/or Board if required.

2.1 . 17 Meet with Authority staff on a quarterly basis.

2.1. 18 Serve as a liaison with carriers and providers when service problems or claims issues occur. Provide support to employees on benefit questions and claim issues.

2.1 .19 Conduct benefit survey as requested and make recommendations based on data.

2.1.20 Review, monitor and make recommendations, when needed, on the efficiency measures for streamlining plan processes.

2.2 Additional Services:

If during the Agreement period, Additional Services are needed beyond the Scope ----------o- f-Serv1ces state 1n Section 2.1 above, the Consultant may, at the option of the

Authority, be engaged to perform these services based on the Hourly Rates provided in the Consultant's Fee Form submitted with its Proposal on Page RF-3. All Additional Services shall be documented by engagement memoranda to be approved by the Authority by issuing an Amendment to this Agreement .

3. EVALUATION CRITERIA:

3.1 The Authority intends to select the Proposer that best meets the needs of the Authority, in its exclusive discretion. The evaluation criteria do not have any specific predetermined relative weight. The consideration of individual criterion is merely a tool to assist the Authority in determining which Proposal is most advantageous, as a whole, to the Authority, price and other factors being considered. The relative advantages of a Proposer's responses with respect to one criterion may outweigh shortcomings of that Proposer's responses in one or more other criterion, depending on the relative disparities in the qualities of the responses in each criterion and the relative importance of certain criteria to each other, as determined in the exclusive discretion of the Authority.

3.2 The Proposer's references should demonstrate that it has the experience required to perform the Scope of Services described above. It is the responsibility of the Proposer to provide references and information that most closely demonstrate experience with public -entity accounts.

PS-441 BENEFIT CONSUL TING SERVICES GR-5 BASE REV 08/04/ 14


3.3 For all Proposers who satisfy the Minimum Requirements in Section 2 of the Submission Requirements, the Authority will consider the following items, in connection with its evaluation of Proposals:

3.3.1 Qualifications, experience and reputation of the Proposer, including prior or pending litigation against the Proposer. The Authority reserves the right to determine, in its sole discretion, the degree to which the Proposer's experience and qualifications are consistent with the size, complexity, and requirements of the Authority.

3.3.2 Qualifications, experience and reputation of the proposed Engagement Team, particularly the Team Leader for the team. The Authority reserves the right to determine, in its sole discretion, the degree to which the Engagement Team's experience and qualifications are consistent with the size, complexity, and requirements of the Authority.

3.3.3 Proposer's methodology and approach, as provided pursuant to Section 5 Page SR-3 of the Submission Requirements.

3.3.4 Proposer's Transition Plan, as provided pursuant to Section 6, Page SR-3 of the Submission Requirements.

3.3. 5 The proposed Fees to be charged by the Proposer.

4. SELECTION PROCESS:

4.1 The Authority's Professional Services Committee ("PSC"), at a public meeting, will eva uate and may undertake a short-listing process to ultimately select the most responsible and responsive Proposer submitting the Proposal which is deemed to be the most advantageous to the Authority, price and other factors being considered.

4.2 The PSC shall initially review the Proposals to evaluate whether the Proposers meet the minimum requirements set forth in this RFCP and have provided all required information. The PSC will then evaluate the Proposals of the Proposers that satisfy the minimum requirements and may identify a short list of those Proposers that are deemed by the PSC, in its sole discretion, to be the most highly qualified to provide the requested services (based on the evaluation criteria provided above.)

4.3 The PSC may, at its sole discretion, conduct interviews and/or request presentations with each of the Proposers or with each of the short-listed Proposers, as the case may be.

4.4 Following scheduled presentations and/or interview sessions, if any (and if none, following the evaluation process) the PSC shall evaluate and rank the qualifications of each Proposer or each short-listed Proposer. A recommendation of award will be presented to the Executive Director and/or the Authority Board .

* * * * * * * END OF GENERAL REQUIREMENTS * * * * * * *

PS-441 BENEFIT CONSULTING SERVICES GR-6 BASE REV 08/04/ 14

PROPOSER:~es .p {c,D~ ,._:r. 12otFe /.):1vi s

RESPONSE FORMS

PROPOSER'S WARRANTY

This page must be completed, signed and submitted with the Proposal.

The undersigned person by the undersigned's signature affixed hereon warrants that:

1 .1 The undersigned has carefully reviewed all of the materials and data provided in the Proposer's response on behalf of the Proposer and, after specific inquiry, believes all of the material and data to be true and correct;

1 .2 The proposal offered by the Proposer is in full compliance with the Minimum Requirements set forth in this RFCP (Section 2 of the Submission Requirements, Pages SR-1 and SR-2I;

1.3 The Proposer authorizes the Authority, its staff or consultants to contact any of the references provided in the response and specifically authorizes such references to release either orally or in writing, any appropriate data with respect to the Proposer and its Engagement Team members;

1 .4 The undersigned has been specifically authorized to accept and commit Proposer to execute the attached Agreement (Page A-1 through Page A-19) in full compliance with all requirements and conditions as set forth in this RFCP.

1 .5 The Proposer shall provide upon award evidence of the ability of the Proposer to meet the insurance requirements as described in Exhibit "C", Page A-18, oLthe. __ _

---------Agreement fnr Benefit- Consulting Services.

1 .6 The Proposer shall provide a copy of their Florida registration and Florida 2-15 Insurance License for Life, Health and Variable Annuity as a condition to entering into an Agreement with the Authority. If Proposer elects to use a fictitious name in its Proposal, a copy of Proposer's fictitious name registration shall be provided to the Authority .

1 . 7 The undersigned acknowledges its responsibility to ensure receipt of the entire RFCP and any addenda.

PS-44 1 BENEFIT CONSUL TING SERVICES RF-1 BASE REV 08/ 1 5 / 12

FEE FORM

1. TRANSITION PLAN:

Each Proposer shall submit its fixed fee for providing the Transition Plan services for the period from January 1 , 2016 through March 31, 2016, as described in Section 6 of the Submission Requirements, Page SR-3.

DESCRIPTION

Transition Plan

2. FEES:

FIXED FEE (01/01/2016 - 03/31/2016)

Each Proposer must provide a Fixed Annual Fee (rather than commissioned base fee) for services as specified in the Scope of Services (as described in Section 2. 1 of the General Requirements, Pages GR-3 through GR-5) of this Agreement, including but not limited to labor, travel, materials and overhead cost for providing Benefit Consulting Services. Out-ofpocket expenses incurred by Proposer will not be separately reimbursed. The Authority shall be required to pay fees in accordance with this Section only to the extent that the services associated- wlths uch fees are requested by the Authority and are performed to the Authority's satisfaction. Compensation for the renewal option period will be determined at the time of the renewal and shall be acceptable to both parties.

YEAR 1 YEAR2 YEAR3 YEAR4

DESCRIPTION F!XED .FEE FIXED FEE FIXED FEE FIXED FEE (04/01/2016 - (04/01/2017 - (04/01/2018 - (04/01/2019 -03/31/2017) 03/31/2018) 03/31/2019) 03/31/2020)

Scope of $ <i'L. C::,so $ <Z L,h9 $ <gJ. &:50 $ ? 17 b~O Services J - 7 - 7

PS- 441 BENEFIT CONSUL TING SERVICES RF-2 BASE REV 08/1 5/1 2


PRoPosER:~s P. CoolL -J: J2otPc-i);:.v) s

Each Proposer shall provide its Hourly Rates for Additional Services as described in Section 2.2 of the General Requirements, Page GR-5, that are not provided for in the Scope of Services, to be performed by the Engagement Team. These Additional Services shall be requested by and approved in advance in writing by the Authority.

TITLE OF ENGAGEMENT

TEAM MEMBER

PS-441 BENEFIT CONSUL TING SERVICES RF-3

HOURLY RATE

$ 1fQ O per hour

I o"']J per hour

$ J ~ per hour

$ i s=o per hour

per hour

BASE REV 08/ 15/ 1 2

PRoPosER: CJ::VJr'fts ~Coot.. .PBt'r- .:r: o I~ .1J> V) S

CERTIFICATION OF NON-SEGREGATED FACILITIES

Each Proposer shall complete, sign and include in its Proposal this Certification of NonSegregated Facilities. Proposer certifies that it does not maintain or provide for its employees any segregated facilities at any of its establishments, and that it does not permit its employees to perform their services at any location under its control, where segregated facilities are maintained. Proposer certifies further that it will not maintain or provide for its employees segregated facilities at any of its establishments, and that it will not permit its employees to perform their services at any location under its control, where segregated facilities are maintained. Proposer agrees that a breach of this certification is a violation of the equal opportunity clause in this Contract. As used in this certification, the term "segregated facilities" means any waiting rooms, work areas, restrooms and washrooms, restaurants and other eating areas, time clocks, locker rooms and other storage or dressing areas, parking lots, drinking fountains, recreation or entertainment areas, transportation and housing facilities provided for employees which are segregated by explicit direction or are in fact segregated on the basis of race, color, religion, or national origin, because of habit, local custom, or any other reason. Proposer agrees that (except where it has obtained identical certifications from proposed subcontractors for specific time period) it will obtain identical certifications from proposed subcontractors prior to the award of subcontracts exceeding Ten Thousand Dollars ($10,000.00) which are not exempt from the provisions of the equal opportunity clause, and that it will retain such certifications in its files.

~(Lis P. Coo)C._ (Name of Proposer}

By ~ w~ ignature)

PS-441 BENEFIT CONSUL TING SERVICES RF-4 BASE REV 0811511 2

PROPOSER: ------------

NO RESPONSE

TO


If your firm is unable to submit a Propo~al at this time, please provide the information requested in the space provided below and return to:

GREATER ORLANDO AVIATION AUTHORITY PURCHASING OFFICE

8652 CASA VERDE ROAD, BUILDING 811 ORLANDO, FLORIDA 32827-4338

We have received Request for Competitive Proposals, Professional Services - 441, Benefit Consulting Services, for Orlando International Airport, opening at 2:00 p.m. EST, October, 9, 2015, at the Greater Orlando Aviation Authority, Orlando International Airport, Purchasing Office, 8652 Casa Verde Road, Building 811, Orlando, Florida 32827-4338.

Our firm's reason for not submitting a Proposal is:

Company Name

By: - ---------------

Its: ------- - --- - ---Name & Title, Typed or Printed

PS-441 BENEFIT CONSUL TING SERVICES RF-5 BASE REV 08/1 5/ 1 2

PROPOSER: __________ _

* * * * * * * END OF RESPONSE FORM * * * * * * *

PS-441 BENEFIT CONSULTING SERVICES RF-6 BASE REV 08/1 5/12

AGREEMENT FOR BENEFIT CONSULTING SERVICES

THIS AGREEMENT, made and entered into as of the i Si- day of .Afr-i f , 2016, by and between the GREATER ORLANDO AVIATION AUTHORITY, a public and governmental body existing under and by virtue of the laws of the State of Florida (the "Authority"), with a business address at Orlando International Airport, One Jeff Fuqua Boulevard, Orlando, Florida 32827-4399, and BB& T-J. Rolfe Davis Insurance (the "Consultant"), with a business address at 850 Concourse Parkway South Suite 200, Maitland, Florida 32751 (Authority and Consultant sometimes collectively referred to herein as the "Parties").

WITNESSETH:

WHEREAS, the Authority desires to employ the services of Consultant to provide professional and related services required in connection with Benefit Consulting Services at Orlando International Airport and Orlando Executive Airport (the "Airports"); and

WHEREAS, Consultant is qualified, willing and able to perform the professional services required on the terms and conditions hereinafter set forth; and

NOW, THEREFORE, in consideration of the premises and the mutual covenants herein contained, the parties hereto do hereby agree as follows:

1. Services to be Provided by Consultant.

______ 1,J_Scope_of_Services.-Consultant hereby agrees to perform-for-Authority-services-andwork product set forth on the scope of services attached hereto as Exhibit "A" and incorporated herein by reference (the "Services"). The Services may be modified or increased from time to time by written addendum to this Agreement signed by both parties; provided, however, the Authority shall have the right, by written notice to Consultant, to unilaterally reduce the scope of Services to be rendered hereunder.

1 .2 Personnel. Consultant agrees to retain the necessary qualified personnel acceptable to Authority to perform all Services for Authority pursuant to this Agreement. Consultant further agrees to promptly remove any personnel from performing Services as Authority shall request in writing (which request may be made by Authority with or without cause), and to promptly replace such personnel with other of Consultant's personnel of comparable experience reasonably acceptable to the Authority. Consultant agrees to include a similar provision in its agreements with any and all Subconsultants.

1 .3 Subconsultants. Consultant shall perform all of its obligations and functions under this Agreement by means of its own employees or by a duly qualified subconsultant approved in writing by the Authority in advance ("Subconsultant"); provided, however, no Subconsultant shall perform any of the Consultant obligations under this Agreement unless the Authority approves the Subconsultant in advance in writing. In the event any Subconsultant is employed, the Consultant shall continuously monitor the Subconsultant's performance, shall remain fully responsible to ensure that the Subconsultants perform Services as required in accordance with this Agreement. The Authority shall have no obligation to pay for any unsatisfactory

PS-441 BENEFITS CONSUL TING SERVICES A-1

AGREEMENT (Continued)

performance of Subconsultants nor to reimburse Consultant for Services rendered by Subconsultants in connection with Consultant's performance of Services unless Authority has given prior written approval of the compensation to be paid Subconsultants by the Consultant . The Authority may require that invoices for all work (including invoices submitted to the Consultant for work performed by Subconsultants) shall be submitted to the Authority by the Consultant and the Authority shall pay all compensation to the Consultant, or Authority shall have the right, but not the obligation, to pay a specific amount directly to any Subconsultant. Consultant agrees to pay such Subconsultants for their Services within fifteen ( 15) days after Consultant's receipt of payments from the Authority for accepted work performed by Subconsultants. It shall be the sole responsibility of the Consultant to deal with Subconsultants with respect to the collecting and submission of invoices and the payment of compensation. Payment of compensation by the Authority to the Consultant for work performed by Subconsultants shall relieve the Authority of all future liability to the Subconsultants and shall thereafter preclude the Subconsultants from bringing any claim against the Authority. Consultant agrees to include any relevant requirement, including but not limited to, insurance and indemnity requirements set forth herein in agreements with any Subconsultants for performance of Services .

1 .4 Consultant's Reasonable Efforts and Standards of Performance. Consultant agrees to use its reasonable efforts to perform and /or to cause Subconsultants to perform all Services in accordance with such reasonable time requirements and reasonable written instructions, as may be requested or provided by Authority, and Consultant agrees to perform and/or cause Subconsultants to perform all Services in accordance with applicable professional standards, and in accordance with the conditions contained in this Agreement .

1 .5- Consultant's Liability. Consultant shall be and remain l1ao e 1n accordance wit applicable law for all damages to Authority caused by the improper acts or omissions of Consultant or by any Subconsultants in performing any Services to the extent determined by a court of competent jurisdiction, not subject to further appeal. All provisions of this Agreement specifying Consultant's obligation and duties in performing Services shall apply equally to Subconsultants performing Services.

1 .6 Consultant's Obligation to Correct Errors or Omissions. Consultant agrees to be responsible for the quality, technical adequacy and accuracy, of all Services furnished by Consultant or any Subconsultants, in accordance with its specific obligations hereunder. Consultant shall, without additional cost or expense to the Authority, correct or revise any errors, omissions, or other deficiencies in the Services performed by Consultant or Subconsultants.

1 . 7 Consultant's Compliance with Laws and Regulation. Consultant and its employees shall promptly observe and comply with then applicable provisions of all Federal, State and local laws, rules and regulations which govern or apply to the Services rendered by Consultant hereunder, or to the wages paid by Consultant to its employees. Consultant shall require all of its Subconsultants to comply with the provisions of this section.

1 .8 Consultant Is Not Authority's Agent. Consultant is, and at all times shall be deemed to be, an independent contractor and shall be wholly responsible for the manner in

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which it performs the services required of the Consultant by the terms of this Agreement. The Consultant shall be liable for any of its acts, and the acts of its Subconsultants, and respective agents or employees, and nothing contained herein shall be construed as creating the relationship of employer and employee, nor principal and agent, between the Authority and the Consultant or any Subconsultant. Neither Consultant nor any Subconsultant is authorized to act as Authority's agent hereunder nor to have authority, express or implied , to act for or bind Authority.

2. Compensation.

2.1 Compensation. For the Services rendered by Consultant, compensation to Consultant will not exceed and will be in accordance with the schedule of rates, fees and charges set forth on Exhibit "B" attached hereto and incorporated herein.

2.2 Reimbursable Expenses. Consultant shall not be entitled to reimbursement for its out-of-pocket expenses.

2.3 Statements. Consultant shall submit statements to Authority on a quarterly basis (Annual Fixed Fee divided by 4) beginning July 1, 2016 for all Services rendered hereunder since the end date of services in the last quarterly statement. The Transition Plan statement may be submitted on April 1, 2016. The Authority will pay the Consultant the Annual Fixed Fee and Hourly Rates as set forth on Pages RF-2 and RF-3 of the Response Forms, for those items actually delivered and/or performed by the Consultant to the satisfaction of the Authority. Statements shall be submitted in a form and with detail satisfactory to Authority, shall include the nature and amount of each expense, separated and identified as reasonably requested by the Authority. The making of any willfully false statement by Consultant in a billing statement shall be grounds for the termination of this Agreement by Authority.

2.4 Maintenance of Records. Consultant shall maintain complete and accurate records relating to Services rendered pursuant to this Agreement. Cost records shall be kept in accordance with generally accepted accounting principles and practices consistently applied and in Consultant's customary form and scope. Records and invoices for Services shall include all of the information required in order to determine Consultant's Services performed hereunder, and shall identify the Services rendered in a manner reasonably acceptable to Authority.

2.5 Records Availability. All of the Consultant's records directly relating to Services shall, upon reasonable notice by Authority, be made available to Authority or its representatives at all reasonable times, to review, inspect, audit or copy Consultant's records. If any such audit establishes that Consultant has overstated service fees, the amount of any overcharge paid by Authority as a result of an overstatement shall forthwith be refunded by Consultant to Authority with interest thereon, if any, at the prime rate as from time to time published by The Wall Street Journal on any overstated amount accrued from forty-five (45) days after the Authority's notice to Consultant of overstatement.



2 .6 Adjustment to Fees. Consultant represents and warrants that all billable fees furnished by Consultant to Authority shall be accurate, complete and current as of the date of this Agreement and as of the date of any addendum hereto.

2. 7 Disclosure of Prohibited Arrangements and Liquidated Damages. Neither the Consultant nor any affiliate of the Consultant will place any insurance coverage or accept any commissions or consideration, directly or indirectly, from any insurance company, underwriter, or other entity or individual (other than as defined in this Agreement in Section 2.1 and Exhibit B: (i) with respect to , in connection with or arising out of the Consultant's performance of the Services or (ii) paid or given on account of a certain volume or type of business being placed for any product upon which Consultant has provided advice or recommendations to the Authority, including payments commonly referred to as contingent commissions, or any payments it receives arising out of services performed for the Authority. The Consultant shall promptly disclose to the Authority any deviations from this requirement. It is the intent of the parties that the Consultant never receive more than the compensation set forth in Section 2. 1 and Exhibit B in connection with the performance of the Services . Further, it is the intent of the parties that the Consultant provide consulting services that are independent and free of any conflict of interest and that Consultant and its affiliates do not place insurance coverage with or receive remuneration from insurers or brokers for services related to placement of insurance. Any such placement of insurance or collection of remuneration is a conflict of interest and shall be considered a breach of this Agreement. In the event of a breach of this section, Consultant agrees to pay to the Authority, in addition to any and all other applicable remedies to which the Authority may be entitled, liquidated damages for such breach in an amount equal to all fees that exceed those in Section 2.1 and Exhibit B received by Consultant or any affiliate of Consultant in connection with or arising from services performed for the

--------~ -u~t ~o- r~1t_y ___ ne parties agree that the liquidate amages paya le hereunder are

reasonable and not a penalty.

3 . Term and Termination.

3.1 Term. This Agreement shall become effective upon its execution by the Authority and shall continue in effect for forty-eight (48) months, unless terminated earlier as provided for herein or extended by an Amendment hereto executed by both Parties. The Authority shall have the option to renew this Agreement for three (3) additional periods of one ( 1) year each upon the parties agreement as to the fees to be paid during the period of renewal. The Agreement between the successful Proposer and the Authority will be non-exclusive.

3.2 Termination on Default. This Agreement may be terminated in whole or in part in writing by either party in the event of the failure or refusal of the other party to perform or do any obligation herein required of that party within five (5) days after written notice from the non-defaulting party. Liability arising from improper acts or omissions and any indemnity obligations shall survive the termination of this Agreement.

3.3 Termination without Default. Authority may terminate this Agreement for any reason or no reason upon not less than thirty (30) calendar days written notice of intent to terminate.

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3.4 Effect of Termination. For any termination, Consultant shall have no entitlement to recover anticipated profit for Services or other work not performed; provided, however, the Authority shall pay Consultant for Services performed up to the date of termination, as determined in the discretion of the Authority.

3 .5 Notice of Intent to Terminate. Upon receipt of notice of intent to terminate from Authority pursuant to sections 3.2 or 3.3 above, or upon Consultant's giving of notice of intent to terminate pursuant to section 3.2 above, Consultant shall: (1) promptly discontinue all Services affected (unless Authority directs otherwise); and (2) deliver or otherwise make available to Authority all data, calculations, estimates, graphics, documents, photographs, reports, memoranda, other documents and instruments, and such other information and materials as may have been produced as original deliverables by Consultant or by Subconsultants in performing services under this Agreement, whether completed or in process.

3.6 Authority's Right to Complete Terminated Services. Upon termination pursuant to sections 3.2 or 3.3 above, Authority may take over the Services and perform the Services to completion by agreement with another party or otherwise. In doing so, the Authority shall not waive any rights it may have to pursue any and all rights it may have against Consultant arising out of Consultant's performance hereunder.

4. Warranties and Representations of Consultant.

4.1 State Code of Ethics. Consultant represents that it is familiar with the terms and conditions of Section 112.313, Florida Statutes, and Consultant further represents and warrants unto Authority that to the best if its knowledge and good faith belief no director, officer, employee or agent of Authority or the City of Orlando, Florida (the "City") has any interest, either directly or indirectly, in the business of

--------~ ~o_n_s_u~_t_a_n_t - to- ~ e- conducted under this Agreement or the proceeds thereof.

Consultant further represents and warrants to Authority that it has not employed or retained any company or person, other than a bona fide employee working wholly for Consultant, to solicit or secure this Agreement, that it has not paid or agreed to pay any person, company, corporation, individual or firm, other than a bona fide employee working solely for Consultant, any fee, commission, percentage, gift, or any other consideration contingent upon or resulting from the award or making of this Agreement, and that it has not agreed, as an express or implied condition for obtaining this Agreement, to employ or retain the Services of any firm or person in connection with carrying out this Agreement.

4.2 Public Entity Crimes. Consultant represents that it is familiar with the terms and conditions of Section 287 .133, Florida Statutes, and Consultant further represents and warrants unto Authority that to the best of its knowledge and good faith belief that neither Consultant nor any affiliate of Consultant has ever been convicted of a public entity crime. Consultant acknowledges receipt of the following notice:

A person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a bid on a contract to provide any goods or services to a public entity, may not submit a bid on a contract with a public entity for the construction or repair of a public building or public work, may not submit bids on leases of real property to a public entity, may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with any public



entity, and may not transact business with any public entity in excess of $25,000 for a period of 36 months from the date of being placed on the convicted vendor list.

4.3 Public Records; Open Meetings. The Consultant has been advised that the Authority, and its activities, are subject to (i) the Public Records Law, Chapter 119, Florida Statutes, which imposes broad disclosure requirements upon documents of the Authority with regard to documents deemed to be public records, and (ii) the Government-in-the-Sunshine-Law, Section 286.011, Florida Statutes, which requires, with limited exceptions, the Authority to conduct business in open meetings. Consultant will cooperate with Authority to observe and comply with the requirements of said laws in performing the Services. The Consultant agrees that it will comply with all Authority policies and procedures in observing the requirements of said laws.

4.4 Duty to the Authority. The Consultant will represent the Authority to the best of the Consultant's ability with respect to the performance of the Services, including without limitation in making recommendations to the Authority and will not make recommendations or otherwise perform Services based on criteria or factors other than the best interests of the Authority.

4.5 Contingent Commissions. The Consultant has no (and will not enter into any) commission agreements or other similar arrangements, whether direct or indirect, with any insurance companies or brokers, including any arrangement whereby Consultant receives commissions associated with advice or recommendations provided to the Authority. Consultant shall insert the foregoing warranties and representations for each Subconsultant in each of its Subconsultant agreements, if any relating to the Services.

4.6 Representations Made by Consultant. The Consultant shall comply at all times with the certifications, affirmative statements and other representations made by Consultant in its proposal, unless w aived in writing by the Authority; which certifying affirmative statements and other representations are incorporated herein by this reference.

5. Member Protection: Waiver. No recourse under or upon any obligation, covenant or agreement contained in this Agreement, or any other agreements or documents pertaining to the Services of Consultant or any Subconsultant hereunder, as such may from time to time be altered or amended in accordance with the provisions hereof, or under any judgment obtained against Authority or by the enforcement of any assessment or by any legal or equitable proceeding by virtue of any statute or otherwise, under or independent of this Agreement, shall be had against any member, officer, employee, or agent, as such, past, present or future, of Authority either directly or through Authority or otherwise, for any claims arising out of this Agreement of the Services rendered pursuant to it, or for any sum that may be due and unpaid by Authority. Any and all personal liability of every nature, whether at common law or in equity, or by statute or by constitution or otherwise, of any Authority member, officer, employee or agent as such, to respond by reason of any act of omission on his or her part or otherwise for any claim arising out of this Agreement or the Services rendered pursuant to it, or for the payment for or to the Authority, or any receiver therefor or otherwise, of any sum that may remain due and unpaid by Authority, is hereby expressly waived and released as a condition of and as consideration for the execution of this Agreement.

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6. Indemnification. Consultant shall indemnify, defend and hold completely harmless the Authority and the City, and the members (including, without limitation, members of the Authority's Board and the City's Council, and members of the citizens advisory committees of each), officers, employees and agents of each from and against any and all liabilities (including statutory liability and liability under Workers' Compensation laws), losses, suits, claims, demands, judgments, fines, damages, costs and expenses (including all costs for investigation and defense thereof, including, but not limited to court costs, paralegal and expert fees and reasonable attorneys' fees) which may be incurred by, charged to or recovered from any of the foregoing (i) the breach of this Agreement by Consultant, (ii) by reason or on account of damage to or destruction of any property of Authority or the City, or any property of, injury to or death of any person resulting from or arising out of or in connection with the negligent performance of services under this Agreement, or the negligent acts or omissions or willful misconduct of Consultant's officers, agents, employees, Subconsultants, licensees or invitees, regardless of where the damage, destruction, injury or death occurred, or (iii) arising out of or in connection with the negligent acts or omissions or willful misconduct of Consultant or its officers, agents, employees, Subconsultants, licensees or invitees. Authority agrees to give Consultant reasonable notice of any suit or claim for which indemnification will be sought hereunder, to allow Consultant or its insurer to compromise and defend the same to the extent of its interests, and to reasonably cooperate with the defense of any such suit or claim. The indemnification provisions of this Section shall survive the expiration or earlier termination of this Agreement .

7 . Insurance. Without limiting its liability hereunder, Consultant shall procure and maintain at its sole expense during the term of this Agreement insurance of the types and in the minimum amounts and deductibles set forth on Exhibit "C" attached hereto and incorporated herein by reference. Without limiting the foregoing, Consultant shall maintain

_______ a_p_r_o~e-ss_1_o_n~a 7 ia l5ility po icy and com pre ensive generai-lia6ihty policy w 1c sha inc u e

contractual liability on a blanket or specific basis to cover the indemnification provided under Section 6 hereinabove, and all insurance required hereunder shall be in a form satisfactory to Authority and shall be written by a company or companies licensed to do business in the State of Florida and satisfactory to the Authority. Consultant agrees that the Authority and its members, officers, employees and agents shall be named as additional insureds under such policies of insurance. Such insurance shall provide that it is primary insurance as respect any other valid insurance Authority may possess including any self-insured retention or deductible Authority may have, and that any other insurance Authority does possess shall be considered excess insurance only. This insurance shall also provide that it shall act for each insured and each additional insured as though a separate policy had been written for each; provided, however, that this provision shall not operate to increase the policy limits of the insurance. Prior to commencing any work under this Agreement and at least thirty (30) days prior to the expiration of any certificates previously provided hereunder, Consultant shall, upon request, provide to Authority certificates evidencing the maintenance of all insurance required hereunder, and each such certificate shall provide that no material alteration or cancellation, including expiration and nonrenewal, shall be effective until at least thirty (30) days after receipt of written notice thereof by Authority. Consultant shall maintain and/or cause Subconsultants to maintain Workers' Compensation Insurance coverage for all employees in accordance with statutory limits.

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8. Nondiscrimination. During the performance of this Agreement, the Consultant, for itself, its assignees and successors in interest agrees as follows:

8.1 Compliance with Regulations. The Consultant shall comply w ith the Regulations relative to nondiscrimination in federally assisted programs of the Department of Transportation (hereinafter, "DOT") Title 49, Code of Federal Regulations, Part 21, as they may be amended from time to time (hereinafter referred to as the "Regulations"), which are herein incorporated by reference and made a part of this Agreement.

8.2 Nondiscrimination. The Consultant, with regard to the work performed by it during the Agreement, shall not discriminate on the grounds of race, color, or national origin in the selection and retention of any subconsultant, including procurement of materials and leases of equipment. The Consultant shall not participate either directly or indirectly in the discrimination prohibited by Section 21. 5 of the Regulations, including employment practices when the Agreement covers a program set forth in Appendix B of the Regulations.

8.3 Solicitations for Subcontracts, Including Procurement of Materials and Equipment. In all solicitations either by competitive bidding or negotiation made by the Consultant for work to be performed under a subcontract, including procurement of materials or leases of equipment, each potential subconsultant or supplier shall be notified by the Consultant of the Consultant's obligations under this Agreement and the Regulations relative to nondiscrimination on the grounds of race, color or national origin.

8.4 Information and Reports. The Consultant shall provide all information and reports required by the Regulations or directives issued pursuant thereto and shall permit access to its books, records, accounts, other sources or information, and its facilities

-----------~ as may be determined by the Authority or the Federal Aviation Administration ("FAA") to be pertinent to ascertain compliance with such Regulations, orders and instructions. Where any information required of a Consultant is in the exclusive possession of another who fails or refuses to furnish this information, the Consultant shall so certify to the Authority or the FAA, as appropriate, and shall set forth what efforts it has made to obtain the information.

8.5 Sanctions for Noncompliance. In the event of the Consultant's noncompliance with the nondiscrimination provisions of this Agreement, the Authority shall impose such sanction as it or the FAA may determine to be appropriate, including but not limited to:

8 .5 .1 Withholding of payments to the Consultant under the Agreement until the Consultant complies.

8 .5 .2 Cancellation, termination or suspension of the Agreement, in whole or in part.

8.6 Incorporation of Provisions. The Consultant shall include the provisions of sections 8.1 through 8.5 in every subcontract, including procurement of materials and leases of equipment, unless exempt by the Regulations or directives issued pursuant thereto. The Consultant shall take such action with respect to any subcontract or procurement as the Authority or the FAA may direct as a means of enforcing such provisions including sanctions for noncompliance. Provided, however, that in the

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event a Consultant becomes involved in, or is threatened with, litigation with a subconsultant or supplier as a result of such direction, the Consultant may request the Authority to enter into such litigation to protect the interest of the Authority and, in addition, the Consultant may request the United States to enter into such litigation to protect the interests of the United States. The Consultant assures Authority that it will comply with the pertinent statutes, Executive Orders and such rules as are promulgated to assure that no person shall, on the grounds of race, creed, color, national origin, sex, age, marital status or handicap be excluded from participating in any activity conducted with or benefiting from Federal assistance. This provision shall bind the Consultant from the period beginning with the initial solicitation through the completion of the Agreement.

9. Florida Law. This Agreement was made in the State of Florida and shall be governed by and construed in accordance with Florida law.

10. Remedies. In the event of default, in addition to any other remedy available to the nondefaulting party, the non-defaulting party pursuant to the terms may terminate this Agreement in accordance with Section 3.2. Any such termination shall not waive or replace any other legal or equitable remedies available to the non-defaulting party. All remedies provided in this Agreement shall be deemed cumulative and additional and not in lieu of or exclusive of each other or any other remedy available to any party at law or in equity.

11 . Attorney's Fees and Costs. To the extent allowable by law, in the event that any legal proceedings at law or in equity arising hereunder or in connection herewith (including any appellate proceedings), the prevailing party shall be awarded costs, reasonable expert fees and reasonable attorney's fees incurred in connection with such legal proceedings as determined by a court of competent jurisdiction.

12. Venue and Waiver of Jury Trial. The appropriate venue for any actions arising out of this Agreement will be any court of competent jurisdiction in Orange County, Florida. Such claims, disputes or other matters shall not be subject to arbitration without the prior written consent of both Authority and Consultant. The parties hereby agree that process shall be served on Consultant and Authority in the manner prescribed by applicable law. To encourage prompt and equitable resolution of any litigation that may arise hereunder, the parties hereby waive any rights and either party may have to a trial by jury of any such litigation.

1 3. Transfers, Assignments and Subcontracts. Consultant shall not transfer or assign any of its rights hereunder except as otherwise authorized in this Agreement or any of its obligations hereunder to third parties without the prior written approval of Authority . Authority shall be entitled to withhold such approval for any reason or for no reason. Except as limited by the provisions of this section, this Agreement shall inure to the benefit of and be binding upon Authority and Consultant, and their respective successors and assigns.

14. Miscellaneous Provisions.

1 4. 1 Consultant shall promptly observe, and comply with applicable provisions of all federal, state and local laws, rules and regulations that govern or apply to the services rendered by Consultant hereunder.

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14.2 Consultant shall produce and keep in force during the term of this Agreement all necessary licenses, registrations, certificates, permits and other authorization as are required by law in order for Consultant to render the services required hereunder.

14. 3 If Authority determines that modifications to this Agreement are required in order to qualify for federal or state funding for the services to be rendered by Consultant hereunder, and if Consultant is unable to comply within a reasonable time with applicable federal and state laws and regulations governing the grant of such funds for services to be rendered hereunder, then notwithstanding anything else herein contained, Authority shall have the right, by giving written notice to Consultant, to terminate this Agreement forthwith.

1 4.4 The Consultant assures that it will comply with pertinent statutes, Executive Orders and such rules as are promulgated to assure that no person shall, on the grounds of race, creed, color, national origin, sex, age or handicap be excluded from participating in any activity conducted with or benefitting from Federal assistance. This Provision obligates the Consultant or its assigns, for the period during which Federal assistance is extended to the airport program, except where Federal assistance is to provide, or is in the form of personal property or real property or interest therein or structures or improvements thereon. In these cases, the Provision obligates the Consultant for the longer of the following periods: (a) the period during which the property is used by the Authority or any transferee for a purpose for which Federal assistance is extended, or for another purpose involving the provision of similar services or benefits; or (b) the period during which the Authority or any transferee retains ownership or possession of the property. In the case of a construction project, this Provision binds the Consultant from the Proposal solicitation period through the completion of the Agreement.

14.5 Consultant and its Subconsultants, if any, shall maintain complete and accurate books and records in accordance with generally accepted accounting principles, consistently applied, and shall be in a form reasonably acceptable to the Authority's Executive Director or designee. Consultant and its Subconsultants shall account for all expenses of any nature related to transactions in connection with this Agreement in a manner which segregates in detail those transactions from other transactions of the Consultant and Subconsultants and which support the amounts reported and/or invoiced to the Authority. At a minimum, Consultant's and Subconsultant' s accounting for such expenses and transactions shall include such records in the form of electronic media compatible with or convertible to a format compatible with computers utilized by the Authority at its offices; a computer run hard copy; or legible microfilm or microfiche, together with access to the applicable reader. All such books and records and computerized accounting systems, shall upon reasonable notice from Authority be made available in Orange County, Florida, for inspection, examination, audit and copying by Authority through and by its duly authorized representatives at any time for up to four (4) years after the year t o which books and records pertain. Such inspection, examination, or audit may include, but is not limited to a review of the general input, processing, and output controls of information systems, using read only access, for all computerized applications used to record financial transactions and information. Consultant and Subconsultant shall freely lend its own assistance in a timely manner in making such inspection, examination, audit, or copying and, if such records are maintained in electronic and other machine readable format, shall provide the Authority and/or its representative such assistance as may be required to allow complete access to such

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records. The Executive Director may require Consultant and Subconsultants to provide other records the Executive Director, in his or her sole discretion, deems necessary to enable the Authority to perform an accurate inspection, examination or audit of expenses incurred in and transactions related to performance of this Agreement. Such records shall be provided within thirty (30) days of request thereof. In the event that expenses incurred or reimbursed are found by such inspection, examination, or audit to have been overpaid, Consultant and its Subconsultants agree that such amounts shall be payable to the Authority. If, prior to the expiration of the above-stated four (4) year record retention period, any audit or investigation is commenced by the Authority, or any claim is made or litigation commenced relating to this Agreement by the Authority, the Consultant, or a third party, the Consultant shall continue to maintain all such records, and the Authority shall continue to have the right to inspect such records in the manner stated above, until the inspection, examination, audit, claim, or litigation is final ly resolved (including the determination of any and all appeals or the expiration of time for an appeal). This provision shall survive the expiration or earlier termination of this Agreement. In the event of any conflict between any provision of this Agreement and generally accepted accounting principles or generally accepted auditing standards, the provisions of this Agreement shall control even where this Agreement references such provisions or standards. In particular, without limitation, Consultant and Subconsultants shall maintain all records required under this Agreement to the full extent required hereunder, even if some or all such records would not be required under such generally accepted accounting principles or auditing standards. If as a result of an inspection, examination or audit , it is established that amounts are due from the Consultant to the Authority, Consultant shall forthwith, upon written demand from the Authority, pay the Authority such amount, together with interest on the amount due at the rate of eighteen (18%) percent per annum, or if less, the maximum rate of interest allowed by law, from the date such additional amounts were overpaid by the Authority.

14.6 In the course of performing the Agreement work, Consultant may gain access to Sensitive Data Types including but not limited to Personal Identifiable Information (PII), Personal Health Information (PHI), Sensitive Security Information (SSI), Payment Card Industry (PCI), Financial Information and/or other confidential information of the Authority . Consultant agrees to hold such information in confidence and to make such information known only to its employees, affiliates, agents, subcontractors, and sub-consultants who have a legitimate need to know such information and who are under a similar obligation of confidentiality. The Consultant shall seek the Authority's prior written consent before releasing, disclosing, or otherwise making such confidential information available to any other person. This provision shall not apply to information required to be released by applicable law, legal subpoena, or other lawful process. The Consultant must notify

the Authority as soon as practicable in the event Consultant is notified of or discovers any compromise and/or breach or suspected breach , such as unauthorized access to, theft of, misuse of and unintentional releases or of any security/sensitive data types, or confidential information of the Authority and/or Individuals ("Data

Breach") involving Consultant controlled systems such as, but not necessarily limited to, web sites, transmission infrastructure, voice response unit, and retrieval and storage systems. This notification should include, to the extent known, the type of Data Breach, type of data compromised and/or breached, and results of any forensic investigation. To the extent Consultant is responsible for the Data Breach



and upon mutual agreement of the parties, Consultant shall be responsible to implement, in coordination with the Authority, a commercially reasonable Remediation Plan to address and respond to a Data Breach. Such commercially reasonable "Remediation Plan" will include certain administrative requirements associated with addressing and responding to such Data Breach to the extent necessary under the circumstances, and may include but is not necessarily limited to: (ii preparation and mailing or other transmission of legally required notifications, (ii) preparation and mailing or other transmission or communication to impacted Individuals such as may be required by applicable law or regulation; (iii) offering potentially impacted Individuals the opportunity to enroll in a credit monitoring service offered by a vendor of Consultant's choice for a two-year period, or other period as required by applicable law, at no charge to the impacted Individuals; and (iv) payment of applicable reasonable legal, audit, accounting and administrative expenses associated with the investigation, notifications and recovery arising from the Data Breach. The remedies provided for in the Remediation Plan shall be in addition to any other remedies available to the Authority under this Agreement. The provisions of this Section 14.6 shall survive the expiration or earlier termination of the Agreement.

14. 7 A Consultant with an Authority Agreement for services, must comply with Florida Statute, Chapter 119.071, specifically to:

14. 7 .1 Keep and maintain public records that ordinarily and necessarily would be required by the Authority in order to perform the service.

14. 7.2 Provide the public with access to public records on the same terms and conditions that the Authority would provide the records and at a cost that

___________ cfJIBs_not exceed the cost provided in Chapter_1J_9.0_2,_Elo[ida_Statutes,_or_as_ otherwise provided by law.

14. 7.3 Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law.

14. 7.4 Meet all requirements for retaining public records and transfer, at no cost to the Authority, all public records in possession of the Consultant upon termination of the Agreement and destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. All records stored electronically must be provided to the Authority in a format that is compatible with the information technology systems of the Authority.

14. 7 .5 If a Consultant does not comply with a public records request, the Authority shall enforce the Agreement provisions in accordance with the Agreement.

15. Entire Agreement. This Agreement constitutes the entire agreement between the parties and shall supersede and replace all prior agreements or understandings, written or oral, relating to the matters set forth herein.

16. Amendment; Waiver. Except for the Authority's right to reduce the scope of services as provided in section 1 . 1 above, this Agreement shall not be amended or modified other than in an amendment writing signed by the parties hereto. The Authority and Consultant

PS-441 BENEFIT CONSULTING SERVICES A-12 BASE REV 08/07/14


reserve the right to amend this Agreement in wntIng at any time by such mutually executed amendment. Failure to by any party at any time to enforce any default or right reserved to it or to require the performance of any of the terms, covenants or provisions hereof by the other party at the time designated, shall not be deemed a waiver of any such default or right to which the party is entitled, nor shall it in any way affect the right of the party to enforce such provisions thereafter.

17. Severability. If any term or provision of this Agreement shall be found to be unenforceable, then, notwithstanding, this Agreement shall remain in full force and effect and such term or provision shall be deemed stricken.

18. Time of The Essence. Time is of the essence in the performance of this Agreement.

19. Execution and Counterparts. To facilitate execution, the parties hereto agree that this Agreement and any Amendments may be executed and telecopied to the other party and that the execution telecopy shall be binding and enforceable as an original; the parties agree to fully execute two (2) originals of this Agreement . This Agreement may be executed in as many counterparts as may be required and it shall not be necessary that the signature of, or on behalf of, each party, or that the signatures of all persons required to bind any party, appear on each counterpart; it shall be sufficient that the signature of, or on behalf of, each party, or that the signatures of the persons required to bind any party, appear on one or more of such counterparts. All counterparts shall collectively constitute a single agreement.

20. Notices. All notices under this Agreement shall be in writing and shall be given by United States Certified Mail Return Receipt Requested postage prepaid addressed to:

To Consultant: GAAvles f ~oo~

;6/6 ~; ·, In s,,u.v a no- S-t,,!R. i/ 1 c.i_,4.--'

g-s;o U>nc_,,o ur&L Po.-rlwC<-0, &~ c:::ioo

}Y) cu.·+ La__nr;( FL -:3 c;) ; S:- I

With copy to: /38 f' T /ri ~ ranc...L ,5.e.,r VIC.J S

'P ~o Con C,o Ur 5-G 'fi-1 __ kweu,r lncv.i-~d Fi- 3~7~;

I

Attention: De..,An.o_ /YJ k.., ilA..h S

To Authority: Greater Orlando Aviation Authority One Jeff Fuqua Boulevard Orlando, Florida 32827-4399 Attention: Executive Director

PS-441 BENEFIT CONSUL TING SERVICES A-13 BASE REV OB/07 /14


The Authority's Executive Director, or designee, shall act as Authority's agent with respect to the Services to be rendered by Consultant hereunder and shall transmit instructions, receive information, and communicate Authority's policies and decisions to Consultant regarding such Services. Either party may change the designee or address for notices by written notice given in accordance with the terms of this Section 20.

PS-441 BENEFIT CONSUL TING SERVICES A-14 BASE REV 08/0 7 /14


IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed the day and year first mentioned above.

"AUTHORITY" GREATER ORLANDO AVIATION AUTHORITY

ATTEST

DAYCIS. BU ·NETTE-SNYDER Title : __ A_SS_IS_T_AN-'-T....;;..S=EC'-'-'-RE=T,.,..AR ....... Y ___ _

Date: __ 3 +--1~-+-'--'{/(=--JJ _· __ Date:_~~/_ci-+--+-µ_ra __

[Official Seal]

"CONSUL TANT"

6AMLes p U-01° BB&T-J. ROLFE DAVIS INSURANCE S Lrvt.07 - v, u ~ tk~rcr-----c---

ATTEsT

By; ~~/w By ~,J,. Yk l -k::u

Title: I/ f , 0m ~ ~ Title: Vf, 0.,'¾_ ~6;£.<-d'<,.,,

Date : / c2_ - / (p --JS:- Date: __ i.....:( )_ - .i:....[..::..b_- .;_( '5..:::.,__ _ ____ _

[Corporate Seal]

PS-441 BENEFIT CON SUL TING SERVICES A-15 BASE REV 08/07/ 14


EXHIBIT "A"

1. SCOPE OF SERVICES:

The Consultant shall provide professional employee Benefit Consulting Services to assist the Authority in all matters relating to the design, implementation and management of the Authority's benefit plans. The Scope of Services shall include the following elements:

1 .1 Elements of the Scope of Services.

1. 1 . 1 Provide estimates of renewal rates for benefit plans and services to assist the Authority with forecasting and budgeting.

1 .1 . 2 Assist in the competitive proposal process for the Authority's benefit plans and related Third Party Administrator (TPA) providers, including proposal development, evaluation and recommendation .

1 .1 .3 Solicit and negotiate premiums, renewal rates, service, benefit levels, plan design, special terms and conditions, etc. with carriers and providers for benefit plans in coordination with the Human Resources (HR) Staff. Initiate all contract renewals.

1 .1 .4 Apprise the Authority of local and national benefit trends, innovative ideas and recommend new products, designs, programs and services. Present benchmarks, industry standards, and best practices .

. 1~5- Provtde ongoing analysis of plan designs (inclua1ng re 1ree coverages , cost containment strategies, available cost sharing alternatives, competitive position and funding methods, including but not limited to self-funding.

1 .1 .6 Timely inform the Authority of changing legislation, regulatory and legal decisions affecting employee benefits. Advise and discuss methods to comply with these changes including any reporting requirements.

1 . 1 . 7 Assist with maintaining regulatory compliance as it relates to providing benefit plan coverage for active employees, and retirees [Other PostEmployee Benefits (OPES)], including advice on data practices, records retention and privacy issues.

1 .1 .8 Review and monitor contracts, plan documents and policies to ensure accuracy, completeness and compliance with the law. Monitor c laim performance according to any contractual performance standards and recommend the establishment of additional performance standard agreements with carriers/providers where appropriate.

1 .1 .9 Review and analyze relevant data to ensure the Authority is receiving optimum service and benefits from all carriers and providers.

1 . 1 . 10 Respond promptly and accurately to questions from Authority representatives.

PS-441 BENEFIT CONSUL TING SERVICES A-16 BASE REV 08/07/14


1 .1. 11 Provide ongoing assistance with benefit related education for employees and the Authority's HR Staff .

1 . 1. 12 Assist in developing wellness initiatives for employees to include assisting with coordination of employee health fairs and wellness measurement tools .

1 .1 . 1 3 Assist with the creation and implementation of communication materials (pamphlets, brochures, presentations, etc.) for new or changed programs, including Open Enrollment and Health Fair materials. Assist the Authority's HR Staff with development of employee benefits statements.

1 . 1. 14 Attend open enrollment meetings to explain benefit options to employees and retirees and provide enrollment support as needed .

1 . 1. 1 5 Coordinate employee communication and conduct employee information meetings as new programs are implemented .

1 .1. 16 Provide consulting advice and cost impact of proposed changes to benefits as requested . Attend Board Meeting (usually September) when Group Health/Benefit Plans are presented for approval. Make presentations to Senior Management and/or Board if required .

1 . 1 . 1 7 Meet with Authority staff on a quarterly basis.

1 . 1 . 1 8 Serve as a liaison with carriers and providers when service problems or claims issues occur.

requested and make recommendat ions based on data.

1 .1.20 Review, monitor and make recommendations, when needed, on the efficiency measures for streamlining plan processes.

1 .2 Additional Services:

If during the Agreement period, Additional Services are needed beyond the Scope of Services stated in Section 1 .1 above, the Consultant may, at the option of the Authority , be engaged to perform these services based on the Hourly Rates provided in the Consultant's Fee Form submitted with its Proposal on Page RF-3 . All Additional Services shall be documented by engagement memoranda to be approved by the Authority by issuing an Amendment to this Agreement.

PS-44 1 BENEFIT CONSUL TING SERVICES A-17 BASE REV 08/07 /14


EXHIBIT "B"

The Fee Form submitted by the Proposer in response to the Request for Competitive Proposals (Professional Services - 441, Benefit Consulting Services) Pages RF-2 and RF-3 are located in the "Response Forms" section of the Agreement.

PS-441 BENEFIT CONSUL TING SERVICES BASE REVA-1 g OB/07/ 14


Type

Professional Liability Insurance

General Liability Insurance

Errors and Omissions Coverage

Automobile Liability

Workers Compensation

Employers Liability

EXHIBIT "C"

INSURANCE

Amount

$1,000,000

$1,000,000

$500,000

$1,000,000

Statutory limits

$100,000 each accident,

$500,000 disease policy limit

$100,000 disease each employee

Self-Insured Retention and Deductibles. Contractor's insurance policies shall not be subject to a self-insured retention or deductible exceeding $10,000, if the value of the Contract is less

----~han_$J_,OOO,OOO,-and not-be-subject to a self-insured retention_or_deductibJe_exceeding __ $100,000, if the Contract is $1,000,000 or more, unless approved by the Authority's Executive Director. The above deductible limits may be exceeded if the Contractor's insurer is required to pay claims from the first dollar at 100% of the claim value without any requirement that Contractor pay the deductible prior to its insurer's payment of the claim.

Additional Insured Endorsement. Contractor agrees and shall cause the Authority and the City and their members (including, without limitation, members of the Authority's Board and the City's Council and members of the citizens' advisory committees of each), officers, employees, and agents to be named as additional insureds under such policy or policies of commercial general and automobile liability insurance.

If coverage is on a claims-made basis, Consultant will maintain coverage applicable to the Services performed for two 121 years after expiration of the Agreement.

Insurers shall be licensed to transact insurance in the State of Florida. This requirement may be waived in the sole discretion of the Authority's Executive Director if the insurer is rated by A.M. Best at A-/VIII or better.

PS-441 BENEFIT CONSULTING SERVICES BASE REV A-1908/07/14

CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DDNYYYI

9/14/2015 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.

IMPORTANT: If the certificate holder Is an ADDITIONAL INSURED, the policy(les) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder In lieu-of such endorsement s).

PRODUCER

BB&T Insurance Services, Inc. Risk Management Department PO Box 5318 Asheville NC 28813

INSURED

BB&T Corporation and Subsidiaries c/o BB&T Insurance Services Inc. PO Box 5318 Asheville NC 28813

01BBTMAIN

COVERAGES CERTIFICATE NUMBER: 655580928

INSURER C:

INSURER D:

INSURER E:

INSURER F :

REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTEO BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS. EXCLUSIONS ANO CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.

· INSR LTR TYPE OF INSURANCE INSR IVVO POLICY NUMBER ,:,~~gtt~VV\ '~~~~%M~~\ LIMITS

A GENERAL LIABILITY y 22CSES44603 5/1/2015 5/1/2016 EACH OCCURRENCE S1 000000 -X COMMERCIAL GENERAL LIABILITY IJAMAUt. I U ru:1"11cv

$300,000 r--:J CLAIMS-MADE ~ OCCUR

PR"'1'""" fEa n=urrencel

MED EXP (Any one porsoo) $10 000 X 500,000 PERSONAL & ADV INJURY $1,000000 -- GENERAL AGGREGATE $2,000,000

GEN'L AGGREGATE LIMIT APPLIES PEA: PRODUCTS - COMP/OP AGG $2,000,000 n POLICY n ~~ n LOC $

A AUTOMOBILE LIABILITY y 22CSES44604 5/1/2015 5/1/2016 CE~":.~~·;:}~~tlN(.;LI:: LIMI •1000000 -X ANYAUTO BODILY INJURY (Per person) $ - ALLOVVNED - SCHEDULED

AUTOS AUTOS BODIL y INJURY (Per accidenl) $ - - NON•OWNE: - rp~~~t~-gAMAG~ x HIRED AUTOS X AUTOS $ - -$

B X UMBRELLA LIAB H OCCUR y ZUP1 OP9038315BNF 5/1/2015 5/15/2016 EACH OCCURRENCE S25,000,000 -EXCESS LIAB CLAIMS-MADE AGGREGATE $

OED I I RETENTION$ s A WORKERS COMPENSATION 22WNS44600 5/1/2015 5/1/2016 x I T~gJrn.INs I 1°J~· A AND EMPLOYERS' LIABILITY Y IN 22WBRS44601 5/1/2015 5/1/2016

ANY PROPRIETCRIPAATNERIEXECUTIVE EJ N/A

E.L EACK ACCIDENT S1 ,000 000 OFFICER/MEMBER EXCLUDED? (Mandato,y in NH} E.L. DISEASE - EA EMPLOYEE $1,000,000

~~;i~r~i~ ;i"c;PERATIONS below E.L. DISEASE - POLICY LIMIT 51,000,000

DESCRIPTION OF OPERATIONS/ LOCATIONS I VEHICLES (Attach ACORD 101. Additional Remark• Schedule, it more epece Is required)

22WNS44600 - Primary Workers Compensation; 22WBRS44601 - Workers Compensation for Wisconsin ONLY

BB&T Insurance Services DBA BB& T-J Rolfe Davis are insureds under the above policies.

Greater Orlando Aviation Authority is named as additional insured under the above policies with the exception of Workers Compensation.

CERTIFICATE HOLDER CANCELLATION

SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN

Greater Orlando Aviation Authority ACCORDANCE WITH THE POLICY PROVISIONS. 8652 Casa Verde Rd, Bldg 811 Orlando FL 32827-4338 AUTHORIZED REPRESENTATIVE

~~.~~ I

© 1988-2010 ACORD CORPORATION. All rights reserved.

ACORD 25 (2010/05) The ACORD name and logo are registered marks of ACORD

A-20

ABRD@ CERTIFICATE OF LIABILITY INSURANCE I DATE (MMIDD/YYYY)

09/14/2015

THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER .

... IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the pollcy(ies) must be endorsed, If SUBROGATION JS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s).

PRODUCER CONTACT MCGRIFF, SEIBELS & WILUAMS OF GEORGIA, INC. NAME:

5605 Glenridge Drive - Suite 300 rA~~NNE_, .-.11, 404 497-7500 Ir~ Nol: Atlanla, GA 30342 E-MAIL

ADDRESS:

INSURERISl AFFORDING COVERAGE NAIC#

INSURER A :XL Specialty Insurance Co. INSURED INSURER a : BB&T Corp & Subs c/o BB&T Ins Svcs INSURERC : P.O. Box 5318 Asheville, NC 28813 INSURER D:

INSURER E:

INSURER F: COVERAGES CERTIFICATE NUMBER-BPGQY9RL REVISION NUMBER·

THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOWVITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.

INSR TYPE OF INSURANCE PDLICYEFF I <~g)-Ji):..~l LTR 1"'SD '/WO POLICY NUMBER (MM/DDIYYYYl LIMITS

COMMERCIAL OENERAL LIABILITY EACH OCCURRENCE $ - D CLAIMS-MADE • OCCUR DAMA\>~ TO RENTED PREMISES IEa occuriencel $

- MEO EXP (Any one person) s PERSONAL & Ar:1'/ INJURY - $

GEl'1L AGGREGATE Llt/.lT APPLIES PER: GENERAL AGGREGATE $ R • PRO• • LOG POLICY JECT PRODUCTS - COMP/OP AGG $

OTHER: $

AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT I- fEa accidontl s

ANY AUTO BODILY INJURY (Per person) s ALL OWNED SCHEDULED BODILY INJURY (Per accidenl) s AUTOS AUTOS I- I- NON-OWNED PROPERTY DAMAGE HIRED AUTOS AUTOS fPer accidenll s

I- - s UMBRELLA UAB H OCCUR EACH OCCURRENCE s

I-EXCESS LIAB CLAIMS-MADE AGGREGATE s OED I I RETENTION$ s

WORKERS COMPENSATION I J'-ii~IITE I IOTH-AND EMPLOYERS' LIABILITY FR

Y/N ANY PROPRIETOR/PARTNER/EXECUTIVE •

NIA E.L. EACH ACCIDENT $

OFFICER/MEMBER EXCLUDED? (Mandatory In NH) E.L. DISEASE -EA EMPLOYEE S

~tS~~f~~~ ~1b"PERATIONS below E.L. DISEASE - POLICY LIMIT s A BANKERS' PROF LIABILITY ELU 135902-14 10/01/2014 10/01/2015 Limil s

s 1,000,000

s s s

DESCRIPTION DF OPERATIONS/ LOCATIONS /VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached II more spaco Is required) Bankers' Professional Llablltty includes Insurance Agents' E&O.


SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCEWITHTHE POLICY PROVISIONS.

Greater Orlando Aviation Authority AUTHORIZED REPRESENTATIVE

/~ffe 8652 Casa Verde Rd, bldg. 811 Orlando, FL 32827-4338

A -21 Page 1 of 1 © 1988-2014 ACORD CORPORATION. All rights reserved.

ACORD 25 (2014/01) The ACORD name and logo ar e r egistered marks of ACORD

ACORD13

CERTIFICATE OF LIABILITY INSURANCE I DATE (MM/DDNYYY)

\,..,..-/ 09/22/2015

THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND O R ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.

- IMPORTANT: - If the certificate holder Is an ADDITIONAL INSURED, the policy(les) mus t be endorsed. If SUBROGATION. IS WAIVED, subject to the terms and conditions of the policy, certain policies may r equire an endorsement. A s tatement on this certificate does not confer ri ghts t o the certificate holder In lieu of such endorsement(s).

PRODUCER ~u .. TACT MCGRIFF, SEIBEL$ & WILLIAMS OF GEORGIA, INC. NAME:

5605 Glenridge Drive - Suite 300 f.~_2NJ0 ~.n- 404 497-7500 Ir~ No): Atlanta, GA 30342 E-MAIL

ADDRESS:

INSURERIS) AFFORDING COVERAGE NAIC#

INSURER A :XL Specialty Insurance Co. INSURED INSURER B : BB&T Corp & Subs c/o BB&T Ins Svcs INSURERC : P.O. Box 5318 Asheville, NC 28813 INSURER D:

INSURER E:

INSURER F :

COVERAGES CERTIFICATE NUMBER:C04TWBHQ REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.

INSR TYPE OF INSURANCE , C POLICY EFF I ,~gMih'~l LIMITS LTR ... ,., l =m POLICY NUMBER MM/00/YYYYl

1--COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE s • CLAIMS-MADE • OCCUR PREMISES(E';,c.;;,~;;'..ncel $

t--MED EXP (Any ooe person) $

1-- PERSONAL & ArN INJURY s GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ R • PRO- OLoc PRODUCTS - COMP/OP AGG $ POLICY JECT

OTHER: $

AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT · (Ea occident\ $ t--

..ANY.AU.I" BODILY INJURY (Per person) $ ALL OWNED SCHEDULED BODILY INJURY (Per accident) $ AUTOS AUTOS I-- t-- NON-OWNED PROPERTY DAMAGE HIRED AUTOS AUTOS (Per accident) s

t-- t--$

UMBRELLA LIAB H OCCUR EACH OCCURRENCE s I--

EXCESS LIAB CLAIMS-MADE AGGREGATE s OED I I RETENTION$ $

WORKERS COMPENSATION llri~TE I 1°Jt AND EMPLOYERS' LIABILITY Y/ N ANY PROPRIETOR/PARTNER/EXECUTIVE • E.L. EACH ACCIDENT s OFFICER/MEMBER EXClUDEO? N / A (Mandatory In NH) E.L. DISEASE · EA EMPLOYEE S

g~it~f~;ft~ o70PERATIONS below E.L. DISEASE. POI.ICY LIMIT s A BANKERS' PROF LIABILITY ELU 140904-15 10101/2015 10/01/2016 Limit ; 15,000,000

s s s

DESCRIPTION OF OPERATIONS/ LOCATIONS /VEHICLES {ACORD 101, Addlllonal Remarks Schedule, may bo attached if more space Is requlrod) Bankers' Professional Liability Excess Policy - Effective 10/01/2015-10/01/2016

• U.S. Specialty Insurance Company- Policy#: 14-MGU-15-A35760 - $10,000,000 in excess of $15,000,000 for a total of $25,000,000

Bankers' Professional Liability includes Insurance Agents' E&O.

McGriff, Seibels & Williams, Inc. and its subsidiaries are wholly owned subsidiaries of BB&T.

BB&T Insurance Services is a whollv owned subsldlarv of BB&T.


SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS.

Greater Orlando Aviation Authority c/o Eblx RCS AUTHORIZED REPRESENTATIVE

/~ffe PO Box 257, Ref. # 115-POPS269 Portland, ME 48875-0257

A-22 Page 1 of 1 © 1986-2014 ACORD CORPORATION. All rights reserved. ACORD 25 (2014/01) The ACORD name and logo are registered marks of ACORD


* * * * * * * END OF AGREEMENT * * * * * * *

PS-44 1 BENEFIT CONSUL TING SERVICES BASE REV A -2308/07 /14

Response to Request for Competitive ProposalsProfessional Services-441, Benefit Consulting Services at the Orlando International Airport and Orlando Executive Airport8652 Casa Verde Rd, Bldg 811, Orlando, FL 32827-4338Due Date: October 9, 2015

Presented by Charles P. Cook, Vice PresidentBB&T–J. Rolfe Davis Insurance

GREATER ORLANDO ~~ AVIATION AUTHORITY

''Ill~. I'!..

~ "'."'.11111111-iiii --

• Insurance Services Global Resources - Client Focused

Table of Contents Page

Submission Requirements 1. Proposer’s Statement 2 2. Minimum Requirements 3 3. Experience and Qualifications 6 4. References 10 5. Methodology and Approach 14 6. Transition Plan 21 7. Prior or Pending Convictions, Indictments, Investigation, and Regulatory Investigations 228. Proposer Warranty 23 9. Fees 24 10. Non-Segregated Facility Certification 25 11. No Proposals 26 12. Response Forms 27 13. Additional Information 28

General Requirements 1. Additional Information 29 2. Scope of Services 32 3. Evaluation Criteria 39 4. Selection Process 40

Exhibits 1. Exhibit A: Scope of Services2. Exhibit B: Fee Form and other required documents3. Exhibit C: Insurance Licenses and License to do Business4. Exhibit D: E&O Insurance and Liability proof of insurance5. Exhibit E: Team Member Resumés

2

SUBMISSION REQUIREMENTS

1. PROPOSERS’ STATEMENT OF THE FOLLOWING:

The Proposer shall include the legal name, address, and authorized signature of the proposing firm (“Proposer” or “Firm”) who will sign the Agreement for Benefit Consulting Services (the “Agreement”) (if such firm is awarded the Agreement), together with the following information regarding the Proposer:

Legal Name: BB&T-J. Rolfe Davis Insurance Address: 850 Concourse Parkway South Suite 200, Maitland, Florida 32751 Authorized Signature: Charles P. Cook, Senior Vice President

1.1 Contact name of individual responsible for account (“Team Leader”) Charles P. Cook, Senior Vice President

1.2 Address of office that will handle account (the “Proposing Office”) 850 Concourse Parkway South, Suite 200, Maitland, Florida 32751

1.3 Telephone Number of the Team Leader or office that will handle account 407.691.9802 1.4 Facsimile number of the Team Leader or office that will handle account 888.635.4184 1.5 E-mail address of the Team Leader [email protected] 1.6 Type of organization (corporation, sole proprietor, partnership, other) Corporation 1.7 Federal employer identification number 56-1623293

3

2. MINIMUM REQUIREMENTS:

2.1 Each Proposal must certify in writing with its Proposal that Proposer is registered to do business in the State of Florida and that Proposer is licensed (Florida 2-15 Insurance License for Life, Health, and Variable Annuity) to perform the scope of work in the State of Florida. If Proposer is awarded the Agreement, Proposer will provide a copy of such registration and license(s) to the Authority with the signed Agreement.

We certify that BB&T-J. Rolfe Davis Insurance is registered to do business in the State of Florida and that Charles P. Cook is licensed to perform the scope of work in the State of Florida. Please see all licenses attached as Exhibit C.

2.2 Proposer shall provide an affirmative statement that it is independent of the Authority.

We affirm that BB&T-J. Rolfe Davis Insurance is completely independent of the Authority.

2.3 Each Proposer must have an established business location in the Central Florida area (Orange, Seminole, Osceola, Lake or Brevard counties) as of the date of Proposer’s response to the RFCP.

BB&T-J. Rolfe Davis Insurance has been located in Maitland, Florida (850 Concourse Parkway South, Suite 200, Maitland, Florida 32751 Orange County) since March 1, 2000. J. Rolfe Davis was founded in 1942 and located in Orlando prior to March 1, 2000.

2.4 Each Proposer must be willing and able to place business with all of the Authority’s existing providers/carriers as outlined under the Background section (Pages 3 and 4, Items 1, 2, and 3 of the Request for Competitive Proposals). This is no indication that the Authority will maintain its existing carriers, but would be considered if advantageous to the Authority.

BB&T-J. Rolfe Davis Insurance is licensed/appointed with all of the Authority’s current carriers as shown under the Background section (Pages 3 and 4, Items 1, 2, and 3) as well as with all major carriers in this market.

2.5 Experience 2.5.1 Each Proposer must provide verifiable evidence through references or otherwise, that the

Proposer is an individual, a firm, a corporation, or other entity that is currently engaged in the business of providing benefit consulting services as described in the Scope of Services (Section 2 of the General Requirements, Pages GR-3 through GR-5) to governmental and/or private entities;

As the current Benefits Consultant working with the Authority, Charles Cook and his team with BB&T-J. Rolfe Davis Insurance have provided Benefits Consulting services for employee benefits to multiple private entities and more than one governmental entity for more than the last five

4

years. References and a client list are included with this RFCP. These services have been in the areas of fully and self-funded medical, dental, and short-term disability plans and fully insured life, ad&d, long-term disability, voluntary life, Employee Assistance plan and Flexible Spending Account plans. Medical plans have included all types of plans including HMOs, PPOs, POS plans, Health Reimbursement Arrangements and Health Savings Accounts.

2.5.2 Each Proposer (including its proposed Team Leader) must provide verifiable evidence through references, that the Proposer, after taking into account the activities of a related predecessor (e.g. by merger or reorganization), affiliate, or principle of Proposer, has been actively engaged in such business for at least the five (5) years immediately preceding the date of Proposer’s response to this RFCP; and

2.5.3 Each Proposer (including its proposed Team Leader) must provide verifiable evidence through references, that the Proposer, after taking into account the principal of Proposer, has satisfactorily provided benefit consulting services as described in the Scope of Services (Section 2 of the General Requirements, Pages GR-3 through GR-5) for at least one (1) Florida governmental entity within the last three (3) years immediately preceding the date of Proposer’s response to this RFCP.

Charles Cook and his team have provided Benefits Consulting Services to the Authority for a period of in excess of three years after winning the opportunity to serve the Authority in 2011. We would very much enjoy and look forward to continuing to serve the Authority in the capacity of Benefits Consultant.

In addition to servicing the Authority as Benefits Consultant, Charles Cook works with the Orlando Utilities Commission, who has been a client for BB&T-JRD for more than 27 years and a client for Charles Cook, Team Leader, since 1995.

The services to OUC have included, but not necessarily been limited to: a. Developing RFCPsb. Negotiating fees and premiumsc. Conducting claims analysesd. Conducting claims audits for their Medical and Disability planse. Providing renewal/budget projectionsf. Providing benchmark informationg. Providing guidance for complianceh. Assisting with governmental programs such as Medicare Part D Subsidy and Early

Retiree Reinsurance Program applicationi. Proving guidance & projections regarding impact of health care reformj. Making recommendations regarding plan design and benefit strategies in both employer-

sponsored and funded plans as well as employee voluntary benefit offerings

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BB&T-J. Rolfe Davis Insurance works with other public sector entities in the employee benefits, property/casualty and workers’ compensation divisions of the company through other teams.

2.6 Minimum Insurance Coverage Proposer shall provide affirmative statements in its Proposal that if Proposer is awarded the Agreement, Proposer will: 2.6.1 Maintain in force at all times during the term of the Agreement and at all times that services are to

be performed pursuant to the Agreement, insurance as described in Exhibit “C” (Page A-18), including General Liability, Auto Liability, and Professional Liability insurance with insurer(s) licensed to transact insurance in the State of Florida; BB&T-J. Rolfe Davis Insurance will maintain in force at all times during the term of the Agreement the required insurance as described in Exhibit C.

2.6.2 Maintain insurance coverage applicable to the services performed for two (2) years after

expiration of the Agreement, if such coverage is on claim-made basis. BB&T-J. Rolfe Davis will maintain insurance coverage applicable to the services performed for two years after the expiration of the Agreement, if such coverage is on a claim-made basis.

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3. EXPERIENCE AND QUALIFICATIONS: As part of the Proposal, Proposer shall include a narrative of the experience and qualifications of the Proposer and Proposer’s employees assigned to perform the Benefit Consulting Services relative to the Scope of Services (Section 2 of the General Requirements, Pages GR-3 through GR-5) (the “Engagement Team”). The Proposer and Team Leader should demonstrate experience with and knowledge of all facets of successful consulting relative to the Scope of Services. The Proposer shall include an organization chart of the Engagement Team, clearly identifying the Team Leader, as well as resumes of the individuals on the Engagement Team including the proposed role for each staff member.

One of the keys to our success is that we serve our clients with a “team approach.” Each team member has different areas of expertise. Our unique team structure includes many individuals who can step in to back up any team member as needed. No matter who is serving the Authority, you can be assured that everyone works together seamlessly to execute BB&T’s “Perfect Client Experience.” The key members of the team proposing to continue serving the Authority have worked together successfully for many years. Charles P. Cook, Team Leader and Debbie Harper, Account Manager have worked together since 1991. They will bring a wealth of insurance, benefits, financial, underwriting and human resource experience to the Authority. Charles Cook has been with BB&T-JRD since October 16, 1989. His education includes a Bachelor’s degree in Rehabilitation Counseling and a Master’s degree is Public Administration from the Florida State University. Prior to joining BB&T-JRD, Charles worked on a successful statewide political campaign and then a successful congressional campaign that elected the first Cuban-American to Congress. After joining BB&T-JRD, Charles had the opportunity to attend the Travelers group insurance school in Hartford, Connecticut to receive underwriting and insurance training. He has been working with clients to address all the areas of service requested in this RFCP since that time. His focus has been on large employers – both fully insured and self-funded. His primary areas of focus have been on financial analysis, negotiation, strategic planning, benchmarking and compliance. Debbie Harper joined BB&T-JRD in 1991 following 19 years of service in the Human Resource Department of Rollins College. She also worked with the Travelers insurance company’s benefits division before joining BB&T-JRD. She has extensive experience in account management, claim resolution, employee education, wellness and overall benefit coordination. Amy Kimberlin has been with BB&T-JRD since 2002. Her education includes a Bachelor’s degree in Business Administration with a major in Marketing from the University of Florida. Amy brings her expertise in managing the entire renewal and marketing process. Amy provides communication to the market on behalf of the client, Team Leader and Account Manager to facilitate the decision-making process. Nancy Boyer has been with BB&T-JRD since 2001. Nancy brings her experience in claims with a carrier to the team and is the primary contact for employees and their families. Nancy provides excellent support to reach resolution of various claims and benefit-related issues.

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The combination of Charles, Debbie, Amy and Nancy provide BB&T-JRD clients with strengths spanning all aspects of insurance – from in depth financial analysis and negotiation to employee communication, problem resolution and education. Their team approach is from an insurance, business and human resource perspective. The BB&T-JRD team works to be sure that clients obtain the best programs to meet their objectives, control costs, effectively communicate those benefit programs, and consistently achieve high marks from their employees for the benefits in place.

BB&T-JRD is excited about the opportunity to work with the Greater Orlando Aviation Authority in the capacity of Employee Benefits Consultant. We are confident that our expertise and service platform will exceed the Authority’s expectations.

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The team who would provide benefits consulting services to the Authority is shown below:

These individuals would serve on the ongoing team for the Authority. The primary roles responsibilities of the individuals listed above are: 1. Charles Cook, Director of Sales, Sr Vice President & Senior Benefits Consultant: Charles is the Team Leader.

Charles overseas the team shown above in the ongoing fulfillment of all services pledged to the Authority.2. Debbie Harper, Asst. Vice President, Account Management Supervisor: Debbie oversees all aspects of

account management and service for the Authority to make sure expectations are continually met.3. Nancy Boyer, Assistant Account Manager: Nancy serves as back-up for account management and works on

individual claims and billing issues. Part of Nancy’s role is to be in the office to provide immediate access tothe Authority and its employees to contact someone who can help when needed.

Charles P. Cook Senior Vice President & Senior Benefits Consultant 407.691.9802 [email protected]

Debbie Harper Asst. Vice President & Senior Account Manager 407.691.9876 [email protected]

Nancy Boyer Asst. Account Manager 407.691.9878 [email protected]

Amy Kimberlin, AIAM Senior Benefits Specialist 407.691.9842 [email protected]

Angie Vitale, SPHR, SHRM-SCP Vice President & Senior Mgr Client Education 407.691.9801 [email protected]

Priscilla Haynes Benefits Specialist 407.691.9872 [email protected]

Latonia Eldridge Asst. Vice President & Technical Resource Mgr 407.691.9837 [email protected]

Michelle Howe Education & Analytics Mgr 407.691.9520 [email protected]

Susanne Toole Graphic Designer 407.691.9843 [email protected]

Jennifer Dalrymple Client Educational Specialist 407.691.9875 [email protected]

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4. Amy Kimberlin, AIAM, Senior Benefits Specialist: Amy oversees all aspects of renewal, marketing and theRequest for Proposal processes. Amy will coordinate implementation once renewal decisions are made. Sheworks with the Account Manager to create and produce all needed educational/promotional materials foremployees (including open enrollment brochures and health and wellness educational materials).

5. Priscilla Haynes, Benefits Specialist: Priscilla serves as back-up for Amy Kimberlin. Priscilla also assists theSenior Benefits Consultant as needed as an administrative assistant. She coordinates in-person meetings,conference calls and lunches as needed.

6. Susanne Toole, Graphic Specialist: Susanne designs marketing materials and assists with special designprojects as needed. Susanne is in involved in developing employee materials and communication.

7. Angie Vitale, SPHR, SHRM-SCP, Vice President & Senior Manager Client Education: Angie providesguidance and research on compliance issues, updates clients on any legislative changes pertinent to theirbusiness, publishes weekly legislative updates, coordinates all client seminars and provides both proactiveand reactive guidance to our clients in areas such as COBRA, HIPAA, Medicare Part D, ERRP and HealthCare Reform. Angie coordinates with our internal compliance and ERISA attorneys as well as outsidecounsel when appropriate to address benefits-related legal matters.

8. Jennifer Dalrymple, AIAM, Client Educational Specialist: Jennifer researches and advises clients on legal andcompliance issues including ERISA, FMLA, ADA, COBRA, HIPAA, Cafeteria plans, etc. She services clientsin areas of COBRA (administratively, technically) at renewal as she coordinates between the client andBB&T-JRD’s COBRA vendor partners. She also assists with and trains clients on the vendor partners’websites as needed.

9. Latonia Eldridge, Asst. Vice President & Technical Resource Manager: Latonia leads the Technical Resourceteam, provides leadership and oversight for online technology, and coordinates customized benefitstatements for clients as needed. She also conducts employee satisfaction surveys.

10. Michelle Howe, Education & Analytics Manager: Michelle serves on our compliance team as well ascoordinates and provides claims analytics for our clients. Given her extensive background in these areas aswell as in account management, she has been added to the team for the Authority to serve a dual role inaccount management and as back-up for the lead account manager for the authority.

Resumes for all team members assigned to the Authority are included as Exhibit E.

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4. REFERENCES:4.1 The Proposer shall provide a minimum of three (3) references of three (3) different clients of the

Proposing Office, (a) that demonstrate (i) the Proposer and the Team Leader satisfy the Minimum Requirements as described in Section 2.5 of the Submission Requirements and (ii) the Engagement Team members have the experience to perform the services required by this RFCP and (b) that establish the reputation of the Proposer and the Engagement Team members. At a minimum, Proposer shall provide the following information for each reference: 4.1.1 Name 4.1.2 Address 4.1.3 Contact Person 4.1.4 Telephone number of contact person 4.1.5 Time period during which services were provided 4.1.6 Description of services provided 4.1.7 Status (current or past client): 4.1.8 Names of Engagement Team members who were actively involved in providing services for the

reference

Five references are being provided.

Orlando Utilities Commission – Active Client 3800 Gardenia Avenue, Orlando, Florida 32839 German Romero, Director of Human Resources Telephone: 407.434.2018 This client has been with BB&T-J. Rolfe Davis Insurance for more than 25 years and has been a client of Charles Cook’s for more than 20 years. BB&T-J. Rolfe Davis Insurance and Charles Cook provide Benefits Consulting services to the Orlando Utilities Commission. Specifically, BB&T-JRD: 1. Provides renewal and budget projections.2. Provides benchmarking information on benefits, contributions, and best practices.3. Provides ongoing education and updates on the evolution of Consumer Driven Healthcare and Health

Care Reform.4. Negotiates administrative fees and stop loss premiums for the self-funded medical and dental plans.5. Develops and coordinates RFCPs for the various lines of coverage as needed. These have included

RFCPs for stop loss coverage for medical, dental, life, ad&d, short-term disability, long-term disability,Flexible Spending Accounts, Pharmaceutical Benefit Managers (PBM) and consumer/voluntarybenefits.

6. Negotiates the fees and discounts for the PBM contract.7. Oversees renewal process and negotiation for the above-referenced lines of coverage.8. Develops COBRA rates and contribution analyses.9. Conducts claim and financial analyses for the different covered populations – active employees,

retirees under age 65 and retirees under age 65 and retirees over age 65.10. Provides guidance for compliance in the areas of HIPAA, Medicare Part D and ERRP.

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11. Works extensively in coordinating the filing requirements for the Medicare Park D subsidy. 12. Provides ongoing support as needed.

OUC is a current client. Charles Cook, Debbie Harper, Angie Vitale, Nancy Boyer and Amy Kimberlin are actively involved in providing services to this client and will be actively involved in providing services to the Authority. CNL Financial Group – Active Client 450 S. Orange Avenue, Orlando, Florida 32801 Lisa Schultz, Chief Human Capital Officer Telephone 407.650.1223 This client has been with BB&T-J. Rolfe Davis Insurance (and Charles Cook) since 2002. Charles provides Benefits Consulting services to this client. Charles Cook and the entire team are actively involved in servicing this client and would be actively involved servicing the Authority. The services provided are similar to those provided to Orlando Utilities Commission. Additionally, BB&T-JRD provides outsourcing services that include: conducting ongoing benefit orientations for new hires, managing eligibility with all carriers and overseeing the application/approval processes for voluntary coverages. While the Orlando Utilities Commission has been self-funded since the time that Charles began working with them, this client transitioned from being fully-insured to being self-funded two years ago. This decision followed a thorough retrospective review of the funding alternatives. BB&T- J. Rolfe Davis conducted several reviews as have been done for GOAA. For clients who make this transition, there is a client-specific strategy for developing appropriate funding levels, budgets and reserve accruals. Charles Cook, Debbie Harper, Nancy Boyer, Angie Vitale, Latonia Eldridge, Jennifer Dalrymple, Susanne Toole, Robin Bennett (BB&T-JRD’s Outsourcing Coordinator) and Amy Kimberlin are actively involved in providing services to the client and would be actively involved servicing the Authority. Massey Services – Active Client 610 North Wymore Road, Maitland, Florida 32757 Jean Nowry, Vice President, Corporate Services Officer Telephone 407.645.2500 This client has been with BB&T-J. Rolfe Davis Insurance (and Charles Cook) since 1995. Charles Cook and the entire team are actively involved in providing Benefits Consulting services to this client and would be actively involved in servicing the Authority. Massey Services was BB&T-JRD’s first client to implement a Health Reimbursement Arrangement. This was a strategy that BB&T-JRD developed with Massey Services over ten years ago before the term Health Reimbursement Arrangement was coined. This is an indication of BB&T-JRD’s commitment to exploring all potential solutions and strategies to meet our clients’ needs. In addition to providing funding analyses for this client, we have also conducted a feasibility study to determine the viability of opening on onsite clinic. Following this analysis, we conducted an RFP,

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selected finalists and made visit to existing clinics. We have completed the final interview process and will be selecting a provider. Clinic implementation will begin in January 2016. Charles Cook, Debbie Harper, Nancy Boyer, Angie Vitale, Latonia Eldridge, Jennifer Dalrymple, Susanne Toole, and Amy Kimberlin are actively involved in providing services to the client and would be actively involved servicing the Authority. Ripley Entertainment, Inc. 7576 Kingspointe Parkway, Suite 188, Orlando, Florida 32819 Darren Loblaw, Chief Financial Officer Telephone 407.345.8010 This client has been with BB&T-J. Rolfe Davis Insurance since 1997. Charles and the entire team are actively involved in providing Benefits Consulting services to this client and would be actively involved servicing the Authority. BB&T-JRD had a unique experience with Ripley Entertainment in that this client moved its medical for the corporate United States employees to a national plan with the consultant who works with the Canadian parent company. However, Ripley Entertainment maintained their non-medical coverages with BB&T-JRD as well as the medical plan for a specific geographic location where the national program did not provide a good fit. Ripley Entertainment made the decision to withdraw from the national program in 2006 and engaged BB&T-JRD to conduct the RFCP process and ultimately re-engaged BB&T-JRD for Benefits Consulting services for the new self-funded medical plan. This client provided a unique opportunity to work with some of the complexities relative to health care reform that do not impact the Authority. This client has many variable hour and seasonal employees. We worked closely with Ripley’s since the ACA was passed to develop appropriate strategies for measuring and offering coverage to the appropriate employees. Charles Cook, Debbie Harper, Nancy Boyer, Angie Vitale, Latonia Eldridge, Jennifer Dalrymple, Susanne Toole, and Amy Kimberlin are actively involved in providing services to the client and would be actively involved servicing the Authority.

4.2 The Proposer shall provide a listing of clients, including private, governmental entity and airport clients for

whom the Proposer has provided benefit consulting services on or after January 1, 2005. The Proposer shall also provide a list of any clients to whom the Proposer has provided benefit consulting services on or after January 1, 2010 and to which any such services terminated prior to the end of the Agreement term. If services were so terminated, the Proposer shall explain why. Below is a list of clients for whom the proposing team at BB&T-JRD has provided benefit consulting services on or after January 1, 2010. The inception date for each client is shown.

1. Monroe County School Board, 2015 2. Spraggins, Inc., 2015 3. First Presbyterian Church of Orlando, 2002 4. Wonderworks, 2013

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5. DOW Electronics, 20136. Blue Pearl Vet Group, 20147. Badcock, 20138. CNL Financial Group, 20029. CNL Bank, 2002, left 201110. National Retail Properties, 200211. Orlando Utilities Commission, 1995 (for this team)12. City Beverages, 199313. Rumberger, Kirk and Caldwell, 199514. Ripley’s Entertainment, 199715. Florida Fruit & Vegetable, 200616. InCharge Institute, 2007, left 201117. Wayne Densch, Inc., 1993, left 2007, returned 200818. Troutman Technical, 1998, closed 201119. Schenck Company, 1994, left 2007, returned 2008, left 2012 (sold)20. Ferran Services, 199921. Massey Services, 199522. Energy Air, Inc., 200223. Hammond Electronics, 199524. Howard Fertilizer, 200125. Williams Company, 1992, left 201126. Give Kids the World, 200927. UCP of Central Florida, 2000, left 201328. Bowyer-Singleton and Associates, Inc., before 2000, left 2011 (sold)29. YPartnership, 2007, left 2011 (sold)

It would be BB&T-JRD’s preference that the above client list remains confidential. Please note that an entire client list of the BB&T-JRD agency may be provided, if necessary.

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5. METHODOLOGY AND APPROACH: The Proposer shall include a concise description of the Proposer’s philosophy, services and qualifications and shall include the following as a minimum: 5.1 Approach to assisting governmental entities in maximizing employee benefits while minimizing financial impact of rising premiums.

As the current Benefits Consultant working with the Authority, this team has taken a comprehensive approach to maximizing employee benefits while minimizing the financial impact of rising premiums. This required a number of steps to assess current programs and to continue to develop a plan for the future. These steps have been and will continue to be:

1) Continuing successful working relationships with members of the Authority’s Human Resources department.

2) Developing a long-term strategic plan for providing consulting services for the Authority. 3) Identifying and articulating the Authority’s employee benefits strategies, goals, and objectives to

the current vendors, current vendor partners as well as to the entire vendor community through the RFCP process when appropriate.

4) Ensuring all contractual agreement and services provided are negotiated in the best interest of the Authority and performed as agreed upon.

5) Providing guidance regarding and meeting the specific needs of the Authority. 6) Proactively identifying and addressing any issues, potential issues, pitfalls or problems with the

benefit carriers on an ongoing basis. 7) Negotiating performance standards/guarantees with penalties for non-performance that are in the

best interest of the Authority. 8) Leveraging BB&T-JRD’s extensive expertise in the areas of benefits, claims analysis and

underwriting to maximize the impact of dollars spent by the Authority for its employee benefits programs.

9) Actively participating in Authority internal committee meetings as needed to raise issues that may not be readily identifiable to lay committee members; seek to build understanding and consensus among all committee members.

10) Providing budget and cost projections based upon data from benefit vendors; updating projections quarterly based on emerging trends and ongoing updated vendor information.

11) Providing ongoing proactive support and education in the areas of human resources and benefits compliance.

12) Identifying all benefits customer service needs as identified by the Authority. 13) Validating the effectiveness of the short and long-term strategic plans. 14) Evaluating the Authority’s current carrier/vendor relationships including an analysis of the plans

and their performance and an analysis of the customer service and client support provided by the vendors.

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BB&T-JRD has been providing benefits consulting services since the 1950’s in the central Florida area. This has evolved as the complexity of the types of benefits plans, funding methods and compliance requirements have expanded. The employee benefits division now has multiple teams providing consulting in the areas of negotiation, claims analysis, enrollment, communication, technology, claims support and various other services related to employee benefits. Our philosophy is client-focused. We work closely to identify and meet the needs of our clients. We believe it is our job to be proactive with our clients and keep them abreast of the ever-changing world benefits within the current regulatory environment and parameters of health care reform. We continue to educate ourselves to be experts in these areas. We believe our clients should be able to rely on us for guidance and support. We view ourselves as an extension of the client and work in strong partnership to achieve the desired results. BB&T-JRD is contracted with all major insurance carriers. BB&T-JRD has the resources, the clout and worldwide capabilities of a national broker while maintaining the flexibility and customization of a regional agency. We have developed and maintained very strong relationships with the major national carriers including United Healthcare, CIGNA, Aetna and Florida Blue. The strength of our relationships is based somewhat on the size of our business relationships, but more so on our reputation. BB&T-JRD was one of United’s Top 6 brokers nationally prior to the acquisition of BB&T. As part of BB&T, JRD expanded an already strong relationship. Our ethics and reputation for excellence have earned invitations to numerous broker advisory councils with the major national carriers. In the time since BB&T-JRD began working with the Authority, we have managed to help control rising health care premium so the Authority can continue to offer the highest quality benefits to their employees at the lowest possible cost. Since taking over as Benefits Consultant for the Authority, we have had the ability to continue current high level of benefits to employees while keeping employee deductions low and costs to the Authority at a minimum. Trend increases alone are in the double digits, but we’ve been able to keep all medical renewal costs under 9%.

• 2012 medical increase – 4% • 2013 medical increase – 3% • 2014 medical increase – 8.27% with a $30,000 wellness bank and a rewards program for employees

called Simply Engaged • 2015 medical increase – 8% plus premium credits towards the medical plan for writing ancillary lines with

medical carrier • 2016 medical increase – 4.79% increase

5.2 RFCP process for selecting related providers and carriers.

Description of RFCP process for selecting providers Below is a description of the RFCP process:

• Determine the Authority’s needs and develop an outline of the benefits and services being sought.

• Provide a concise summary of the benefits and services being sought.

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• Develop relevant questions for determining the capabilities of the potential providers to providethe needs and services.

• Conduct the RFCP process with a timeline and format similar to this RFCP to provide for a fairand objective process.

• Provide the appropriate information needed to all potential vendors that will result in the mostaccurate and cost-effective proposals possible from the potential providers.

• Respond to requests for additional information to be sure that all potential providers haveeverything needed to provide competitive proposals.

• Consolidate information received as a result of the RFCP process in a format that iscomprehensive yet will provide the best vehicle for evaluating and selecting potential vendors.

• Assure that the process has integrity and that the best potential vendors for the Authority areidentified.

5.3 Approach to resolving provider/carrier/customer issues.

BB&T-JRD believes in developing and maintaining relationships with the representatives, account managers, sales personnel, service representatives and leadership at all of our clients’ carriers. This maximizes the communication, resources and avenues for issue resolution. We believe that it is our responsibility to “own” each issue and carry it through to resolution regardless of the follow-up required. BB&T-JRD is known for its tenacious, straightforward communication and follow-up with carriers to reach resolution for our clients. We return phone calls promptly and keep clients and members apprised of the status of each issue and follow all through to resolution.

We maintain a log of issues and status for the Authority’s review while upholding appropriate levels of confidentiality for issues with members.

5.4 Methodology and approach to the Scope of Services (Section 2 of the General Requirements, Pages GR-3 through GR-5).

BB&T-JRD’s methodology in continuing the Benefit Consulting services for the Authority has been and will continue to be a focused, joint effort approach. We view the relationship with the Authority as a Team of professionals, with varying roles of expertise who come together to assist each other in whatever capacity needed to get the job done successfully.

BB&T-JRD will continue to provide ongoing renewal projections for forecasting and budgeting purposes. Projections will be made using standard underwriting methodology but with at least two different formulas to develop a range for future cost projections. In addition to the projections, ongoing utilization and wellness information will be provided to bring together both financial and utilization information for developing a long-term benefit strategy.

BB&T-JRD will continue to develop, oversee and evaluate any RFCPs for benefits during the consulting arrangement. RFCP’s will be concise and provide all appropriate information for obtaining competitive proposals. Scoring methodology will be developed in conjunction with the Authority to provide a tool for

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evaluating and making the most appropriate recommendations. BB&T-JRD will develop all documents, oversee all communication, provide summary evaluation information, conduct all interviews and follow-up in conjunction with the Authority. BB&T-JRD will continue to solicit and negotiate premiums, renewal rates, service, benefit levels, plan design, special terms and conditions, etc. with carriers and providers for benefit plans in coordination with the Authority’s Human Resources staff. BB&T-JRD will also initiate all contract renewals. An annual timeline will be developed in conjunction with the Authority so that the renewal process flows smoothly and is built into the ongoing strategic plan. While the renewal/forecasting projections should alleviate or minimize any surprises in the costs, it is critical that all renewals be provided well in advance so that decisions can be made, communication strategies developed and education conducted so that benefits can be communicated in the most effective and positive manner to employees. BB&T-JRD will continue to advise the Authority in all of these areas. Providing insurance trends and market information is part of the standard strategic planning process with our clients. Additionally, BB&T-JRD will track the financial stability of the carriers and will provide ongoing updates regarding the financial stability of the carriers used by the Authority. BB&T-JRD will also provide any other guidance regarding any area that may materially impact the coverages carried by the Authority. BB&T-JRD will continue to provide ongoing analysis of plan designs (including retiree medical), cost containment strategies, available cost sharing alternatives, competitive position and funding methods, including but not limited to self-funding. All of these issues will be addressed in accordance with the annual timeline and long-term strategic plan that will be developed in conjunction with the Authority. Specifically, BB&T-JRD will continue to:

a. Provide ongoing benchmarking/best practices information relative to plan designs, contribution strategies, etc. based on national and local norms as well as norms for entities similar to the Authority.

b. Review different types of funding and levels of self-funding and associated risk. When appropriate, BB&T-JRD will continue to provide retrospective reviews of the last three years medical and dental costs to determine how self-funding would have compared to the fully insured plans that were in place. This will include an analysis of the most appropriate level of risk that could/should have been taken had the Authority been self-funding. This team has extensive experience conducting this type of evaluation as well as moving clients from one type of funding to another.

c. Review the benefits, costs and contribution strategies relative to the retirees. BB&T-JRD has experience working with a retiree population and isolating claims information for analysis purposes. Recommendations will be made in conjunction with appropriate laws and partnerships will be built with appropriate actuarial resources. BB&T-JRD will work with the Authority in close partnership to be sure that Authority meets its goals relative to its costs, benefits and contributions.

BB&T-JRD will continue to keep the Authoirty abreast of regulatory changes through the following methods:

a. In person and telephonic proactive specific client communication. b. Weekly electronic newsletter.

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c. Human Resource and Insurance tools available through web-based resources. d. Client seminars. e. BB&T-JRD University addressing a number of different topics during a one-day seminar. f. Client “roundtables” addressing specific issues such as HIPAA and Health Care Reform.

BB&T-JRD will continue to make recommendations regarding streamlining of the Authority’s benefit plans’ processes including advice regarding the current electronic enrollment system and other efficiency measures that have the effect of reducing costs associated with employee benefit programs without reducing services to employees. Our team has extensive experience in maximizing technology while not reducing the services to employees. We have conducted reviews for and implemented multiple online enrollment systems with different types of client groups. The review for GOAA included the selection and implementation of SmartBen for GOAA’s benefits administration. Our experience has including interfacing technology with different payroll systems as well as with carriers. We take a comprehensive approach and believe it is our responsibility to make sure whatever technology is introduced interface appropriately. Additionally, our team will provide recommendations on processes related to benefit plans beyond technological resources. The lead Consultant, the Senior Account Manager and the Senior Manager, Client Education will continue to be jointly responsible to be certain that the language for coverage or other insuring documents is complete, correct and in compliance. Any areas of potential concern would be reviewed by BB&T-JRD’s Human Resource Consultant, external legal counsel, internal Human Resource consulting team, internal legal counsel or a combination thereof. The ERISA attorney and Human Resource Consultant are on retainer with BB&T-JRD to provide support to the Senior Manager, Client Education. These services are included in the fees associated with the contract. We will continue to review and analyze relevant data to ensure that the Authority is receiving optimum service and benefits from all carriers and providers. While this will be on ongoing effort, this will be an integral part of the re-onboarding process of BB&T-JRD as the consultant for the Authority. We will continue to promptly and accurately respond to questions from Authority representatives as well as to inquiries/concerns from employees and family members. We encourage you to discuss the timeliness and accuracy of our responses with the references listed. Most phone calls are returned within two hours and all are returned within 24 hours. The team has back-up through other teams, but with cell phones and emails, the lead team members will be very accessible to the Authority. BB&T-JRD will continue to provide ongoing assistance and education for employees and the Authority’s Human Resources staff. In-person, proactive communication will occur through the Team Leader, the Account Manager and the Senior Manager, Client Education. There will be educational opportunities to all clients. We will work to meet the specific educational needs of the Authority. BB&T-JRD will continue to create, develop and produce all non-carrier communication materials including pamphlets, brochures, presentations, webcasts for health fairs, enrollment, education session, etc. These will be created in coordination of the Authority. We will also work to create benefit statements. We do not have a standard template for benefit statements. Rather, the Technical Resource Manager will work with the Authority as she has with multiple clients to design and produce customized benefit statements for the Authority.

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BB&T-JRD will continue to completely coordinate, conduct and oversee all enrollment meetings if desired by the Authority. BB&T-JRD will not usurp the Authority’s presence or ownership, but would do all of the planning, legwork, and implementation to support the Authority. BB&T-JRD will continue to be responsible for the following:

1. Proofing and ordering all necessary materials from the carriers 2. Coordinating all carrier attendance 3. Coordinating all scheduling with appropriate internal contacts (if appropriate) designated by

the Authority 4. Producing a user-friendly and easy-to-understand benefit summary 5. Producing and compiling individual enrollment packets that will be customized, if appropriate 6. Producing all customized enrollment materials (i.e. individual disability enrollment forms with

premium relative to salary) as appropriate 7. Coordinating all audio visual equipment and resources necessary for successful meetings 8. Coordinating enrollment meetings and materials for non-English speaking employees. This

may include providing materials in Spanish, conducting meetings in Spanish, subcontracting with interpreters if appropriate or training Authority employees within very specific language groups to interpret for the education process.

9. Coordinating input and usage for all online open enrollment tools. BB&T-JRD’s technical resource employees will also work with an existing or other system to be sure that all appropriate educational materials are loaded and ready for use by the enrollees.

10. Providing an 800 number to a help desk to answer questions and assist employees with the enrollment process. This resource is also available for spouses and family members of employees.

BB&T-JRD will continue to coordinate and conduct ongoing information meetings for employees on any benefit/wellness related topics. These types of meetings with other clients have included Consumer Driven Health Care, general health care costs, industry trends, prescription drug costs, effective consumerism, wellness and contribution norms. Topics for the Authority are not limited to these areas, but we have conducted multiple sessions outside of just the enrollment framework. BB&T-JRD will continue to provide consulting advice and cost-impact analysis of proposed changes as well as attend board meeting, prepare presentations and make presentations as necessary to leadership/decision-maker groups of the Authority. This will include participation in the drafting of the board memo and creating back-up financial documents. We have extensive experience partnering with the human resource and financial personnel of clients to prepare executive summaries, PowerPoint presentations, strategic summaries, analyses and recommendation summaries for boards and leadership teams. We understand that different groups within the organization will need different levels of details and summary information. We are prepared to deliver those. BB&T-JRD will continue to serve as a liaison with carriers and providers when service problems or claims issues occur. We are dedicated to addressing these issues for our clients at all levels – from simple to complex claims, from billing to eligibility, from contractual review to appropriate benefit payments. BB&T-JRD will be the Authority’s strong partner in this area and will take a leadership role as the liaison to carriers.

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BB&T-JRD will continue to develop, distribute (electronically or via paper) and compile results for a benefits survey. Survey results will be used to develop recommendations to the Authority for benefit plans going forward. BB&T-JRD has extensive experience in developing, administering and analyzing survey results. It is critical to design the survey to obtain the desired information and to then act on the information to gain trust and be responsive to input from employees.

We believe that the Authority finds the services provided by BB&T-JRD to be very comprehensive. We anticipate that there may be services that may technically fall outside of the scope of services but that we will readily engage in without an additional fee. However, BB&T-JRD will provide additional services as needed for the hourly rate provided on Page RF-3. Our goal is to continue a long-term comprehensive partnership for benefit services for the overall consulting fee agreed to. We understand that there may be instances where this will need to be expanded. We will view ourselves as an extension of the human resource department and will be committed to meeting the needs of the Authority.

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6. TRANSITION PLAN: The Proposer’s Transition Plan shall describe in detail, including a timeline, what the Proposer will do to ensure the benefit plan renewal documents are complete, correct, in compliance and in accordance with negotiated terms for Plan Year 2016. Proposer shall submit a Transition Plan with its Proposal based on the following information: 6.1. March 31, 2016 – The current Benefit Consultant contract expires. 6.2. July 2015 – The current Benefit Consultant will commence marketing and negotiating the benefit plan

renewals (see the Background section, Page 3 and Page 4 of the Request for Competitive Proposals) for Plan year commencing January 1, 2016.

6.3. September 21, 2015 – The Authority Board will consider Staff’s recommendations for benefit plan renewals at the Board meeting.

6.4. November 2015 – Employee/Retiree open enrollment process will commence. 6.5. The awarded Proposer will be responsible for ensuring the Plan Year 2016 renewal documents are

complete, correct, compliant and in accordance with all negotiated terms, etc.

Since Charles Cook and his team at BB&T-J. Rolfe Davis Insurance are the current Benefits Consultant, the Authority will not need to transition to another team, and therefore will seamlessly continue their current services smoothly.

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7. PRIOR OR PENDING CONVICTIONS, INDICTMENTS, INVESTIGATIONS, REGULATORY INVESTIGATIONS AND CONFLICTS OF INTEREST: The Proposer shall provide a description of all prior or pending convictions, indictments, investigations and regulatory investigations, either civil or criminal, that relate to conducting small business consulting, in which Proposer or its agilities, subsidiaries, parent company, directors, senior officers, senior regional officers, the Team Leader, or Engagement Team members have been involved within the 3 years immediately preceding the date of Proposer’s response to the RFCP or an affirmative statement that there are none. The Proposer must also describe any conflicts of interest with the Authority that the Proposer’s firm has or may have and how that conflict of interest would be mitigated, or provide an affirmative statement that there are none. Within the last 3 years there have been no prior or pending convictions, indictments, or regulatory investigations, either civil or criminal for any of the directors, senior officers, or senior regional officers at BB&T-J. Rolfe Davis Insurance. There is no conflict of interest that exists between the Authority and BB&T-J. Rolfe Davis Insurance.

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8. PROPOSER’S WARRANTY:The Proposer’s Warranty is included in the Response Forms Section, Page RF-1. The form must becompleted and signed by the Proposer’s duly authorized representative.

BB&T-J. Rolfe Davis Insurance completed the Proposer’s Warranty as required on Pages RF-1 of the Response Forms.

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9. FEES: Proposer shall complete and submit with the Proposal the Fee Form found on Pages RF-2 through RF-3 of the Response Forms. BB&T-J. Rolfe Davis Insurance completed the Fee Form as required on Pages RF-2 through RF-3 of the Response Forms and this is shown in Exhibit B.

----

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10. NON-SEGREGATED FACILITY CERTIFICATE:Each Proposer shall complete and sign the Non-Segregated Facilities Certificate found on Page RF-4 of theResponse Forms. A Proposal may be considered irregular, in the Authority’s sole discretion, if the Proposerfails to provide the fully executed statement with its Proposal, or fails to furnish the required data.

BB&T-J. Rolfe Davis Insurance completed the Non-Segregated Facilities Certificate as required on Pages RF-4 of the Response Forms and this is included in Exhibit B.

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11. NO PROPOSALS:In the event a potential Proposer elects not to submit a Proposal, such potential Proposer should respond bycompleting and returning the “No Response to Request for Competitive Proposals” form, Page RF-5, advisingthe Authority of the reason for not submitting a Proposal.

BB&T-J. Rolfe Davis Insurance will be pleased at the opportunity to submit a Response to the Request for Competitive Proposals and therefore will not be completing the “No Response” form on Page RF-5.

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12. RESPONSE FORMS:Proposer shall complete and submit with the Proposal the Response Forms, Pages RF-1 through RF-6.

BB&T-J. Rolfe Davis Insurance completed Response Forms as required on Pages RF-1 through RF-6.

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13. ADDITIONAL INFORMATION:Additional information may be requested by the Authority by Addendum.

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GENERAL REQUIREMENTS 1. ADDITIONAL INFORMATION:

1.1. Preparing Responses:Each Proposal must contain the signature of the duly authorized representative of the Proposer on Page RF-1, Proposer’s Warranty. Failure to properly complete the information requested in this RFCP may result in rejection of a Proposal from consideration. It is important that each section of the Proposal is completed fully and that the Proposal includes a comprehensive and detailed description of the Proposer’s capabilities/experience, work performed and qualifications of the Engagement Team, as well as all other descriptions required by this RFCP.

1.2. Communication During Proposal Process: In accordance with the below-referenced policies, any communication directly or indirectly to seek to encourage any specific result in connection with an Authority selecting process, including but not limited to, written communications, any and all forms of electronic communications or messaging, including social media, oral communications either in person or by telephone, initiated by a Proposer or through a lobbyist, agent, or third person, to any Authority staff and/or Committee/Board member who is a member of any committee constituted for the purposes of ranking Solicitations, making recommendations or making an award, is prohibited from the time that the Solicitation is released to the time that the award is made. An appropriate official or employee of the Authority may initiate communication with a Proposer in order to obtain information or clarification needed to develop a proper and accurate evaluation of the Solicitation. Any official communication from a Proposer during the Proposal process should be submitted in writing to the Greater Orlando Aviation Authority, Purchasing Office, 8652 Casa Verde Road, Building 811, Orlando, Florida 32827-4338 or to the email address as directed during the Proposal process. A copy of these policies (Sections 180.01 and 180.03) are available upon request from the Director of Board Services.

1.3. Addenda to RFCP: Any response by Authority to a request by a Proposer for clarification or correction will be made in the form of a written Addendum. All parties to whom the Proposal packages have been issued will be sent a notification of the issuance of an Addendum either by email and/or by facsimile. The Addendum may be electronically downloaded by visiting either the Authority Purchasing Department’s website at www.orlandoairports.net/purchasing, or if registered with AirportLink, by visiting their website at http://AirportLink.perfect.com. However, prior to submitting its response, it shall be the responsibility of each Proposer to contact AirportLink at (800) 533-9690 or visit AirportLink’s website or the Authority Purchasing Department’s website to determine if addenda were issued and, if so, to obtain such addenda.

1.4. Questions and Clarifications: Additional information or clarification with respect to this RFCP should be requested in writing and delivered to the following by no later than 5:00 pm EST, on October 2, 2015:

Luis A. Aviles, CPPB Senior Purchasing Agent

http://www.orlandoairports.net/purchasing

http://airportlink.perfect.com/

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Purchasing Office Greater Orlando Aviation Authority 8652 Casa Verde Road, Building 811 Orlando, FL 32827-4338 Telephone: (407) 825-2297 Fax: (407) 825-4020 Email: [email protected] If reasonably available and relevant, such additional information will be made available in writing and/or by an Addendum to this RFCP.

1.5. Waiver and/or Rejection of Responses: The Authority reserves the right to waive informalities or irregularities in any Proposals, to reject any and all Proposals in whole or in part, with or without cause, and to accept that Proposal, if any, which in its judgment best meets the needs of the Authority. The Authority reserves the right but not the obligation to short list Proposers and/or to conduct interviews and/or demonstrations with either all Proposers or those that are short listed for further consideration.

1.6. Rejection of Irregular Proposals: 1.6.1. A Proposal will be considered irregular and may be rejected by the Authority if it is (i) improperly

executed, (ii) shows omissions, alterations of form, additions not called for, conditions, limitations, or unauthorized alternate Proposals, (iii) fails to include the proper Proposal Guaranty (if required), Agreement references, other certifications, affidavits, statements, or information required to be included with Proposals, including, but not limited to, the Proposer’s prices, or (iv) contains other irregularities of any kind.

1.6.2. The Authority has adopted a Code of Ethics and Business Conduct Policy (Section 204.01) which addresses, the obligation of the Authority’s Board members and employees to follow the Florida Statutes in reference to these issues. This includes, but is not limited to, the obligations of the Authority’s Board members and employees with respect to having an interest in business entities, outside employment, gratuities, divulgence of information, unauthorized compensation and acceptance of gifts. Please be aware that any violation of this policy by a Propser and/or any attempt to influence an Authority Board member or employee to violate the policy is sufficient cause for the denial of the right of the Proposer to propose on any contract or sell any materials, supplies, equipment, or services to the Authority for a period of time that is determined by the Executive Director of Board Services.

1.7. Notice of Intent to Award Agreement: Unless all Proposals are rejected by the Authority, a Notice of Intent to Award is anticipated to be provided within one hundred twenty (120) days from the opening of Proposals. Such Notice of Intent to Award, if any, shall be provided to the responsible and responsive Proposer submitting the Proposal deemed to be most advantageous to the Authority, price and other factors being considered. For all procurements, the Authority reserves the right to reject any or all Proposals and to cancel the procurement or to solicit new Proposals.

1.8. Proprietary Information:

mailto:[email protected]

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1.8.1. In accordance with Chapter 119 of the Florida Statutes (Public Records Law) and except as may be provided by other applicable State and Federal Law, all Proposers should be aware that the Request for Competitive Proposals and the responses thereto are in the public domain. However, the Proposers are requested to indentify specifically any information contained in their Proposals which they believe to be exempt from disclosure, citing specifically the applicable exempting law. The Authority will consider a Proposer’s opinions regarding the applicability of Chapter 119, Florida Statutes, but shall not be obligated to concur in such opinions. The only information that BB&T-JRD considers proprietary is the reference list with contact information and the client list.

1.8.2. All Proposals received from Proposers in response to this Request for Competitive Proposals will become the property of the Authority and will not be returned to the Proposers. In the event of Agreement award, all documentation produced as part of the Agreement will become the exclusive property of the Authority.

1.9. Withdrawal of Proposals:

No Proposal may be withdrawn after the scheduled Proposal opening time for a period of one hundred twenty (120) days. Any Proposer withdrawing or attempting to withdraw its Proposal prior to the expiration of the one hundred (120) day period shall be obligated to reimburse the Authority for all its costs incurred in connection with such withdrawal or attempted withdrawal including without limitation, any increased costs for procuring the goods or services from another Proposer or all costs of advertising and re-procuring the goods or services, and all attorneys’ fees, in addition to payment of Authority’s other damages. A Proposer’s submission of a Proposal shall be deemed the Proposer’s acknowledgment of and agreement to the provisions of this Section.

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2. SCOPE OF SERVIES:The Consultant shall provide professional employee Benefit Consulting Services to assist the Authority in allmatters relating to the design, implementation, and management of the Authority’s benefit plans. The Scopeof Services shall include the following elements:

2.1. Elements of the Scope of Services 2.1.1. Provide estimates of renewal rates for benefit plans and services to assist the Authority with

forecasting and budgeting.

BB&T-JRD will continue to provide ongoing renewal projections for forecasting and budgeting purposes. These will continue on a quarterly basis Projections will be made using standard underwriting methodology but with at least two different formulas to develop a range for future cost projections. In addition to the projections, ongoing utilization information will be provided to bring together both financial and utilization information for developing a long-term benefit strategy. Analysis of different types of funding will continue.

2.1.2. Assist in the competitive proposal process for the Authority’s benefit plans and related Third Party Administrator (TPA) providers, including proposal development, evaluation, and recommendation.

BB&T-JRD will continue to develop, oversee and evaluate any RFCPs for benefits during the consulting arrangement. RFCP’s will be concise and provide all appropriate information for obtaining competitive proposals. Scoring methodology will be developed in conjunction with the Authority to provide a tool for evaluating and making the most appropriate recommendations. BB&T-JRD will develop all documents, oversee all communication, provide summary evaluation information, conduct all interviews and follow-up in conjunction with the Authority.

2.1.3. Solicit and negotiate premiums, renewal rates, service, benefit levels, plan design, special terms and conditions, etc. with carriers and providers for benefit plans in coordination with the Authority’s Human Resources staff. Initiate all contract renewals.

BB&T-JRD will continue to solicit and negotiate premiums, renewal rates, service, benefit levels, plan design, special terms and conditions, etc. with carriers and providers for benefit plans in coordination with the Authority’s Human Resources staff. BB&T-JRD will also initiate all contract renewals. An annual timeline will be developed in conjunction with the Authority so that the renewal process flows smoothly and is built into the ongoing strategic plan. While the renewal/forecasting projections should alleviate or minimize any surprises in the costs, it is critical that all renewals be provided well in advance so that decisions can be made, communication strategies developed and education conducted so that benefits can be communicated in the most effective and positive manner to employees.

2.1.4. Apprise the Authority of local and national benefit trends, innovative ideas and recommend new products, designs, programs and services. Present benchmarks, industry standards, and best practices.

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BB&T-JRD will continue to advise the Authority in all of these areas. Providing insurance trends and market information is part of the standard strategic planning process with our clients. Additionally, BB&T-JRD will track the financial stability of the carriers and will provide ongoing updates regarding the financial stability of the carriers used by the Authority. BB&T-JRD will also provide any other guidance regarding any area that may materially impact the coverages carried by the Authority.

2.1.5. Provide ongoing analysis of plan designs (including retiree medical) cost containment strategies,

available cost sharing alternatives, competitive position and funding methods, including but not limited to self-funding.

BB&T-JRD will continue to provide ongoing analysis of plan designs (including retiree medical), cost containment strategies, available cost sharing alternatives, competitive position and funding methods, including but not limited to self-funding. All of these issues will be addressed in accordance with the annual timeline and long-term strategic plan that will be developed in conjunction with the Authority. Specifically, BB&T-JRD will: a. Provide ongoing benchmarking/best practices information relative to plan designs, contribution

strategies, etc. based on national and local norms as well as norms for entities similar to the Authority.

b. Review different types of funding and levels of self-funding and associated risk. BB&T-JRD will provide an updated retrospective review of the last three years medical and dental costs to determine how self-funding would have compared to the fully insured plans that were in place. This will include an analysis of the most appropriate level of risk that could/should have been taken had the Authority been self-funding. This team has extensive experience conducting this type of evaluation as well as moving clients from one type of funding to another.

c. Review the benefits, costs and contribution strategies relative to the retirees. BB&T-JRD has experience working with a retiree population and isolating claims information for analysis purposes. Recommendations will be made in conjunction with appropriate laws and partnerships will be analyzed with internal actuarial resources. If appropriate, we will guide the Authority through the appropriate application processes to take advantage of Medicare Part D and ERRP. BB&T-JRD will work with the Authority in close partnership to be sure that Authority meets its goals relative to its costs, benefits and contributions.

2.1.6. Timely inform the Authority of changing legislation, regulatory and legal decisions affecting

employee benefits. Advise and discuss methods to comply with these changes including any reporting requirements.

BB&T-JRD will continue to keep the Authority abreast of regulatory changes through the following methods: a. In person and telephonic proactive specific client communication. b. Weekly electronic newsletter. c. Human Resource and Insurance tools available through web-based resources. d. Client seminars.

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e. BB&T-JRD University addressing a number of different topics during a one-day seminar.f. Client “roundtables” addressing specific issues such as HIPAA and Health Care Reform.

2.1.7. Assist with maintaining regulatory compliance as it relates to providing benefit plan coverage for active employees and retirees (OPEB) including advice on data practices, records retention and privacy issues.

BB&T-JRD’s Senior Manager, Client Education and team will continue to guide the Authority in these areas of plan coverage for both active and retiree coverages, data practices, records retention and privacy issues.

2.1.8. Review and monitor contracts, plan documents and policies to ensure accuracy, completeness and compliance with the law. Monitor claim performance according to any contractual performance standard agreements with carriers/vendors where appropriate.

The lead Consultant, the Senior Account Manager and the Senior Manager, Client Education will continue to be jointly responsible to be certain that the language for coverage or other insuring documents is complete, correct and in compliance. Any potential areas of concern would be reviewed by either BB&T-JRD’s Human Resource Consultant or ERISA attorney or both. The ERISA attorney and Human Resource Consultant are on retainer with BB&T-JRD to provide support to the Senior Manager, Client Education. These services are included in the fees associated with the contract.

2.1.9. Review and analyze relevant data to ensure the Authority is receiving optimum service and benefits from all carriers and providers.

We will continue to review and analyze relevant data to ensure that the Authority is receiving optimum service and benefits from all carriers and providers. Our multiple teams and volume of business with multiple carriers enables us to access the highest levels of client service available with the carriers. It also enables us to quickly identify trends, both positive and negative, in the service levels with the carriers.

2.1.10. Respond promptly and accurately to questions from Authority representatives.

We will continue to promptly and accurately respond to questions from Authority representatives as well as to inquiries/concerns from employees and family members. We encourage you to discuss the timeliness and accuracy of our responses with the references listed. Most phone calls are returned within two hours and all are returned within 24 hours. The team has back-up through other teams, but with cell phones and emails, the lead team members will be very accessible to the Authority. While the Authority will have a dedicated team and contacts as opposed to a call center, we do have multiple teams for backup. Additionally, all service issues are logged into a secure system such that each department team member can access the status of any outstanding issues if needed.

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2.1.11. Provide ongoing assistance with benefit related education for employees and the Authority’s Human Resources staff.

BB&T-JRD will continue to provide ongoing assistance and education for employees and the Authority’s Human Resources staff. In-person proactive communication will occur through the Team Leader, the Account Manager and the Senior Manager, Client Education from the inception of the relationship. There will be educational opportunities to all clients. We will work to meet the specific educational needs of the Authority.

2.1.12. Assist in developing wellness initiatives for employees to include assisting with coordination of employee health events and wellness measurement tools.

This team has extensive experience in planning, coordinating and implementing health events and wellness tools. We will continue to work closely to develop initiatives and then work to measure their effectiveness over time and provide return-on-investment information. In 2015, we were able to provide year-over-year information regarding wellness efforts along with claim information. Our goal is to expand the wellness initiative to empower employees to take control of their health with a program in which GOAA can provide incentives for these efforts. There are excellent resources available to automate the tracking of wellness efforts and compliance that both encourage employee wellness and make tracking easy. These tools also provide the reporting needed to refine the estimation of return on investment.

2.1.13. Assist with the creation and implementation of communication materials (pamphlets, brochures, presentations, etc.) for new or changed programs, including Open Enrollment and Health Fair materials. Assist the Authority’s Human Resources staff with development of employee benefits statements.

BB&T-JRD will continue to create, develop and produce all non-carrier communication materials including pamphlets, brochures, presentations, webcasts for health fairs, enrollment, education session, etc.

2.1.14. Attend open enrollment meetings to explain benefit options to employees and retirees and provide enrollment support as needed.

BB&T-JRD will continue to completely coordinate, conduct and oversee all enrollment meetings if desired by the Authority. BB&T-JRD will not usurp the Authority’s presence or ownership, but would do all of the planning, legwork, and implementation to support the Authority. BB&T-JRD will be responsible for the following: 1. Proofing and ordering all necessary materials from the carriers2. Coordinating all carrier attendance3. Coordinating all scheduling with appropriate internal contacts (if appropriate) designated by

the Authority

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4. Producing a user-friendly and easy to understand benefit summary 5. Producing and compiling individual enrollment packets that will be customized, if appropriate 6. Producing all customized enrollment materials (i.e. individual disability enrollment forms with

premium relative to salary) as appropriate 7. Coordinating all audio visual equipment and resources necessary for successful meetings 8. Coordinating enrollment meetings and materials for non-English speaking employees. This

may include providing materials in Spanish, conducting meetings in Spanish, subcontracting with interpreters if appropriate or training Authority employees within very specific language groups to interpret for the education process.

9. Coordinating input and usage for all online open enrollment tools. BB&T-JRD has an online open enrollment tool that could be used. BB&T-JRD’s technical resource employees will also work with an existing or other system to be sure that all appropriate educational materials are loaded and ready for use by the enrollees.

10. Providing an 800 number to a help desk to answer questions and assist employees with the enrollment process. This resource is also available for spouses and family members of employees.

BB&T-JRD would like to make it very clear that it is our policy to take complete responsibility for the enrollment meetings at the direction of the Authority.

2.1.15. Coordinate employee communication and conduct employee information meetings as new programs are implemented. BB&T-JRD will continue to coordinate and conduct ongoing information meetings for employees on any benefit/wellness related topics. These types of meetings with other clients have included Consumer Driven Health Care, general health care costs, industry trends, prescription drug costs, effective consumerism, wellness and contribution norms. Topics for the Authority are not limited to these areas, but we have conducted multiple sessions outside of just the enrollment framework.

2.1.16. Provide consulting advice and cost impact of proposed changes to benefits as requested. Attend Board Meeting (usually September) when Group Health/Benefit Plans are presented for approval. Make presentations to Senior Management and/or Board if required. BB&T-JRD will continue to provide consulting advice and cost-impact analysis of proposed changes as well as attend board meetings, prepare presentations and make presentations as necessary to leadership/decision-maker groups of the Authority. We have extensive experience partnering with the human resource and financial personnel of clients to prepare executive summaries, PowerPoint presentations, strategic summaries, analyses and recommendation summaries for boards and leadership teams. We understand that different groups within the organization will need different levels of details and summary information. We are prepared to continue to deliver those.

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2.1.17. Meet with Authority staff on a quarterly basis.

BB&T-JRD will continue to hold scheduled meetings on a quarterly basis, and more often should the need arise.

2.1.18. Serve as a liaison with carriers and providers when service problems or claims issues occur. Provide support to employees on benefit questions and claim issues.

BB&T-JRD will continue to serve as a liaison with carriers and providers when service problems or claims issues occur. We are dedicated to addressing these issues for our clients at all levels – from simple to complex claims, from billing to eligibility, from contractual review to appropriate benefit payments. BB&T-JRD will be the Authority’s strong partner in this area and will take a leadership role as the liaison to carriers. Employees can call Nancy Boyer directly for assistance with claims or benefit issues or questions, as she is in the office to answer questions from employees.

2.1.19. Conduct benefit survey as requested and make recommendations based on data.


2.1.20. Review, monitor and make recommendations, when needed, on the efficiency measures for streamlining plan processes.

BB&T-JRD will continue to review, monitor and make recommendations to the Authority on efficiency measures for streamlining plan processes. While GOAA has excellent internal resources and processes, an example of the types of recommendations in this area is our recommendation regarding the preparation for reporting associated with the Affordable Care Act. We consistently seek to evaluate tools and make recommendations that will streamline the processes related to employee benefits.

2.2. Additional Services If during the Agreement period, Additional Services are needed beyond the Scope of Services stated in Section 2.1 above, the Consultant may, at the option of the Authority, be engaged to perform these services based on the Hourly Rates provided in the Consultant’s Fee Form submitted with its Proposal on Page RF-3. All Additional Services shall be documented by engagement memoranda to be approved by the Authority by issuing an Amendment to the Agreement.

We believe that the Authority will find the services provided by BB&T-JRD to be very comprehensive. We anticipate that there may be services that may technically fall outside of the scope of services but that we

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will readily engage in without an additional fee. However, BB&T-JRD will provide additional services as needed for the hourly rate provided on Page RF-3. Our goal is to develop a long-term comprehensive partnership for benefit services for the overall consulting fee agreed to. We understand that there may be instances where this will need to be expanded. We will view ourselves as an extension of the human resource department and will be committed to meeting the needs of the Authority.

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3. EVALUATION CRITERIA:3.1. The Authority intends to select the Firm that best meets the needs of the Authority, in its exclusive

discretion. The evaluation criteria do not have any specific predetermined relative weight. The consideration of individual criterion is merely a tool to assist the Authority in determining which Proposal is most advantageous, as a whole, to the Authority, price and other factors being considered. The relative advantages of a Proposer’s responses with respect to one criterion may outweigh shortcomings of that Proposer’s responses in one or more other criterion, depending on the relative disparities in the qualities of the responses in each criterion and the relative importance of certain criteria to each other, as determined in the exclusive discretion of the Authority.

3.2. The Proposer’s reference should demonstrate that it has the experience required to perform the Scope of Services described above. It is the responsibility of the Proposer to provide reference and information that most closely demonstrate experience with public entity accounts.

3.3. For all Proposers who satisfy the Minimum Requirements in Section 2 of the Submission Requirements, the Authority will consider the following items, in connection with its evaluation of Proposals: 3.3.1. Qualifications, experience and reputation of the Proposer, including prior or pending litigation

against the Proposer. The Authority reserves the right to determine, in its sole discretion, the degree to which the Proposer’s experience and qualifications are consistent with the size, complexity, and requirements of the Authority.

3.3.2. Qualifications, experience and reputation of the proposed Engagement Team, particularly the Team Leader for the team. The Authority reserves the right to determine, in its sole discretions, the degree to which the Engagement Team’s experience and qualifications are consistent with the size, complexity, and requirements of the Authority.

3.3.3. Proposer’s methodology and approach, as provided pursuant to Section 5 of the Submission Requirements.

3.3.4. Proposer’s Transition Plan, as provided pursuant to Section 6 of the Submission Requirements. 3.3.5. The Fees to be charged by the Proposer.

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4. SELECTION PROCESS:4.1. The Authority’s Professional Services Committee (“PSC”), at a public meeting, will evaluate and

undertake a short-listing process to ultimately select the most responsible and responsive Proposer submitting the Proposal which is deemed to be the most advantageous to the Authority, price and other factors being considered.

4.2. The PSC shall initially review the Proposals to evaluate whether the Proposers meet the minimum requirements set forth in this RFCP and have provided all required information. The PSC will then evaluate the Proposals of the Proposers that satisfy the minimum requirements and that provided all required information and may, but not obligated to, identify a short list of those Proposers that are deemed by the PSC, in its sole discretion, to be the most highly qualified to provide the requested services (based on the evaluation criteria provided above).

4.3. The PSC may, at its sole discretion, conduct interviews and/or request presentations with each of the Proposers or with each of the short-listed Proposers, as the case may be.

4.4. Immediately following scheduled presentations and/or interview sessions, if any (and if none, following the short-listing process) the PSC shall conduct a public meeting to evaluate and rank the qualifications of each short-listed Proposer. A recommendation of award will be presented to the Executive Director and/or the Authority Board.

Exhibit A: Scope of Services The Scope of Services section was responded to and answered in the General Requirements, Section 2 of RFCP on pages 32-38. It is also repeated below.

SCOPE OF SERVICES: The Consultant shall provide professional employee Benefit Consulting Services to assist the Authority in all matters relating to the design, implementation, and management of the Authority’s benefit plans. The Scope of Services shall include the following elements:

1.1. Elements of the Scope of Services 1.1.1. Provide estimates of renewal rates for benefit plans and services to assist the Authority with forecasting and budgeting.

BB&T-JRD will continue to provide ongoing renewal projections for forecasting and budgeting purposes. These will continue on a quarterly basis Projections will be made using standard underwriting methodology but with at least two different formulas to develop a range for future cost projections. In addition to the projections, ongoing utilization information will be provided to bring together both financial and utilization information for developing a long-term benefit strategy. Analysis of different types of funding will continue.

1.1.2. Assist in the competitive proposal process for the Authority’s benefit plans and related Third Party Administrator (TPA) providers, including proposal development, evaluation, and recommendation.

BB&T-JRD will continue to develop, oversee and evaluate any RFCPs for benefits during the consulting arrangement. RFCP’s will be concise and provide all appropriate information for obtaining competitive proposals. Scoring methodology will be developed in conjunction with the Authority to provide a tool for evaluating and making the most appropriate recommendations. BB&T-JRD will develop all documents, oversee all communication, provide summary evaluation information, conduct all interviews and follow-up in conjunction with the Authority.

1.1.3. Solicit and negotiate premiums, renewal rates, service, benefit levels, plan design, special terms and conditions, etc. with carriers and providers for benefit plans in coordination with the Authority’s Human Resources staff. Initiate all contract renewals.

BB&T-JRD will continue to solicit and negotiate premiums, renewal rates, service, benefit levels, plan design, special terms and conditions, etc. with carriers and providers for benefit plans in coordination with the Authority’s Human Resources staff. BB&T-JRD will also initiate all contract renewals. An annual timeline will be developed in conjunction with the Authority so that the renewal process flows smoothly and is built into the ongoing strategic plan. While the renewal/forecasting projections should alleviate or minimize any surprises in the costs, it is critical that all renewals be provided well in advance so that decisions can be made, communication strategies developed and education conducted so that benefits can be communicated in the most effective and positive manner to employees.

1.1.4. Apprise the Authority of local and national benefit trends, innovative ideas and recommend new products, designs, programs and services. Present benchmarks, industry standards, and best practices.

BB&T-JRD will continue to advise the Authority in all of these areas. Providing insurance trends and market information is part of the standard strategic planning process with our clients. Additionally, BB&T-JRD will track the financial stability of the carriers and will provide ongoing updates regarding the financial stability of the carriers used by the Authority. BB&T-JRD will also provide any other guidance regarding any area that may materially impact the coverages carried by the Authority.

1.1.5. Provide ongoing analysis of plan designs (including retiree medical) cost containment strategies, available cost sharing alternatives, competitive position and funding methods, including but not limited to self-funding.

BB&T-JRD will continue to provide ongoing analysis of plan designs (including retiree medical), cost containment strategies, available cost sharing alternatives, competitive position and funding methods, including but not limited to self-funding. All of these issues will be addressed in accordance with the annual timeline and long-term strategic plan that will be developed in conjunction with the Authority. Specifically, BB&T-JRD will:

a. Provide ongoing benchmarking/best practices information relative to plan designs, contributionstrategies, etc. based on national and local norms as well as norms for entities similar to theAuthority.

b. Review different types of funding and levels of self-funding and associated risk. BB&T-JRD willprovide an updated retrospective review of the last three years medical and dental costs todetermine how self-funding would have compared to the fully insured plans that were in place.This will include an analysis of the most appropriate level of risk that could/should have beentaken had the Authority been self-funding. This team has extensive experience conducting thistype of evaluation as well as moving clients from one type of funding to another.

c. Review the benefits, costs and contribution strategies relative to the retirees. BB&T-JRD hasexperience working with a retiree population and isolating claims information for analysispurposes. Recommendations will be made in conjunction with appropriate laws and partnershipswill be analyzed with internal actuarial resources. If appropriate, we will guide the Authoritythrough the appropriate application processes to take advantage of Medicare Part D and ERRP.BB&T-JRD will work with the Authority in close partnership to be sure that Authority meets itsgoals relative to its costs, benefits and contributions.

1.1.6. Timely inform the Authority of changing legislation, regulatory and legal decisions affecting employee benefits. Advise and discuss methods to comply with these changes including any reporting requirements.

BB&T-JRD will continue to keep the Authority abreast of regulatory changes through the following methods:

a. In person and telephonic proactive specific client communication.b. Weekly electronic newsletter.

c. Human Resource and Insurance tools available through web-based resources.d. Client seminars.e. BB&T-JRD University addressing a number of different topics during a one-day seminar.f. Client “roundtables” addressing specific issues such as HIPAA and Health Care Reform.

1.1.7. Assist with maintaining regulatory compliance as it relates to providing benefit plan coverage for active employees and retirees (OPEB) including advice on data practices, records retention and privacy issues.

BB&T-JRD’s Senior Manager, Client Education and team will continue to guide the Authority in these areas of plan coverage for both active and retiree coverages, data practices, records retention and privacy issues.

1.1.8. Review and monitor contracts, plan documents and policies to ensure accuracy, completeness and compliance with the law. Monitor claim performance according to any contractual performance standard agreements with carriers/vendors where appropriate.

The lead Consultant, the Senior Account Manager and the Senior Manager, Client Education will continue to be jointly responsible to be certain that the language for coverage or other insuring documents is complete, correct and in compliance. Any potential areas of concern would be reviewed by either BB&T-JRD’s Human Resource Consultant or ERISA attorney or both. The ERISA attorney and Human Resource Consultant are on retainer with BB&T-JRD to provide support to the Senior Manager, Client Education. These services are included in the fees associated with the contract.

1.1.9. Review and analyze relevant data to ensure the Authority is receiving optimum service and benefits from all carriers and providers.

We will continue to review and analyze relevant data to ensure that the Authority is receiving optimum service and benefits from all carriers and providers. Our multiple teams and volume of business with multiple carriers enables us to access the highest levels of client service available with the carriers. It also enables us to quickly identify trends, both positive and negative, in the service levels with the carriers.

1.1.10. Respond promptly and accurately to questions from Authority representatives.

We will continue to promptly and accurately respond to questions from Authority representatives as well as to inquiries/concerns from employees and family members. We encourage you to discuss the timeliness and accuracy of our responses with the references listed. Most phone calls are returned within two hours and all are returned within 24 hours. The team has back-up through other teams, but with cell phones and emails, the lead team members will be very accessible to the Authority. While the Authority will have a dedicated team and contacts as opposed to a call center, we do have multiple teams for backup. Additionally, all service issues are logged into a secure system such that each department team member can access the status of any outstanding issues if needed.

1.1.11. Provide ongoing assistance with benefit related education for employees and the Authority’s Human Resources staff.

BB&T-JRD will continue to provide ongoing assistance and education for employees and the Authority’s Human Resources staff. In-person proactive communication will occur through the Team Leader, the Account Manager and the Senior Manager, Client Education from the inception of the relationship. There will be educational opportunities to all clients. We will work to meet the specific educational needs of the Authority.

1.1.12. Assist in developing wellness initiatives for employees to include assisting with coordination of employee health events and wellness measurement tools.

This team has extensive experience in planning, coordinating and implementing health events and wellness tools. We will continue to work closely to develop initiatives and then work to measure their effectiveness over time and provide return-on-investment information. In 2015, we were able to provide year-over-year information regarding wellness efforts along with claim information. Our goal is to expand the wellness initiative to empower employees to take control of their health with a program in which GOAA can provide incentives for these efforts. There are excellent resources available to automate the tracking of wellness efforts and compliance that both encourage employee wellness and make tracking easy. These tools also provide the reporting needed to refine the estimation of return on investment.

1.1.13. Assist with the creation and implementation of communication materials (pamphlets, brochures, presentations, etc.) for new or changed programs, including Open Enrollment and Health Fair materials. Assist the Authority’s Human Resources staff with development of employee benefits statements.

BB&T-JRD will continue to create, develop and produce all non-carrier communication materials including pamphlets, brochures, presentations, webcasts for health fairs, enrollment, education session, etc.

1.1.14. Attend open enrollment meetings to explain benefit options to employees and retirees and provide enrollment support as needed.

BB&T-JRD will continue to completely coordinate, conduct and oversee all enrollment meetings if desired by the Authority. BB&T-JRD will not usurp the Authority’s presence or ownership, but would do all of the planning, legwork, and implementation to support the Authority. BB&T-JRD will be responsible for the following: 1. Proofing and ordering all necessary materials from the carriers2. Coordinating all carrier attendance3. Coordinating all scheduling with appropriate internal contacts (if appropriate) designated by the

Authority4. Producing a user-friendly and easy to understand benefit summary5. Producing and compiling individual enrollment packets that will be customized, if appropriate

6. Producing all customized enrollment materials (i.e. individual disability enrollment forms with premiumrelative to salary) as appropriate

7. Coordinating all audio visual equipment and resources necessary for successful meetings8. Coordinating enrollment meetings and materials for non-English speaking employees. This may

include providing materials in Spanish, conducting meetings in Spanish, subcontracting withinterpreters if appropriate or training Authority employees within very specific language groups tointerpret for the education process.

9. Coordinating input and usage for all online open enrollment tools. BB&T-JRD has an online openenrollment tool that could be used. BB&T-JRD’s technical resource employees will also work with anexisting or other system to be sure that all appropriate educational materials are loaded and ready foruse by the enrollees.

10. Providing an 800 number to a help desk to answer questions and assist employees with theenrollment process. This resource is also available for spouses and family members of employees.

BB&T-JRD would like to make it very clear that it is our policy to take complete responsibility for the enrollment meetings at the direction of the Authority.

1.1.15. Coordinate employee communication and conduct employee information meetings as new programs are implemented.

BB&T-JRD will continue to coordinate and conduct ongoing information meetings for employees on any benefit/wellness related topics. These types of meetings with other clients have included Consumer Driven Health Care, general health care costs, industry trends, prescription drug costs, effective consumerism, wellness and contribution norms. Topics for the Authority are not limited to these areas, but we have conducted multiple sessions outside of just the enrollment framework.

1.1.16. Provide consulting advice and cost impact of proposed changes to benefits as requested. Attend Board Meeting (usually September) when Group Health/Benefit Plans are presented for approval. Make presentations to Senior Management and/or Board if required.

BB&T-JRD will continue to provide consulting advice and cost-impact analysis of proposed changes as well as attend board meetings, prepare presentations and make presentations as necessary to leadership/decision-maker groups of the Authority. We have extensive experience partnering with the human resource and financial personnel of clients to prepare executive summaries, PowerPoint presentations, strategic summaries, analyses and recommendation summaries for boards and leadership teams. We understand that different groups within the organization will need different levels of details and summary information. We are prepared to continue to deliver those.

1.1.17. Meet with Authority staff on a quarterly basis.

BB&T-JRD will continue to hold scheduled meetings on a quarterly basis, and more often should the need arise.

1.1.18. Serve as a liaison with carriers and providers when service problems or claims issues occur. Provide support to employees on benefit questions and claim issues.

BB&T-JRD will continue to serve as a liaison with carriers and providers when service problems or claims issues occur. We are dedicated to addressing these issues for our clients at all levels – from simple to complex claims, from billing to eligibility, from contractual review to appropriate benefit payments. BB&T-JRD will be the Authority’s strong partner in this area and will take a leadership role as the liaison to carriers. Employees can call Nancy Boyer directly for assistance with claims or benefit issues or questions, as she is in the office to answer questions from employees.

1.1.19. Conduct benefit survey as requested and make recommendations based on data.


1.1.20. Review, monitor and make recommendations, when needed, on the efficiency measures for streamlining plan processes.

BB&T-JRD will continue to review, monitor and make recommendations to the Authority on efficiency measures for streamlining plan processes. While GOAA has excellent internal resources and processes, an example of the types of recommendations in this area is our recommendation regarding the preparation for reporting associated with the Affordable Care Act. We consistently seek to evaluate tools and make recommendations that will streamline the processes related to employee benefits.

1.2. Additional Services If during the Agreement period, Additional Services are needed beyond the Scope of Services stated in Section 1.1 above, the Consultant may, at the option of the Authority, be engaged to perform these services based on the Hourly Rates provided in the Consultant’s Fee Form submitted with its Proposal on Page RF-3. All Additional Services shall be documented by engagement memoranda to be approved by the Authority by issuing an Amendment to the Agreement.

We believe that the Authority will find the services provided by BB&T-JRD to be very comprehensive. We anticipate that there may be services that may technically fall outside of the scope of services but that we will readily engage in without an additional fee. However, BB&T-JRD will provide additional services as needed for the hourly rate provided on Page RF-3. Our goal is to develop a long-term comprehensive partnership for benefit services for the overall consulting fee agreed to. We understand that there may be instances where this will need to be expanded. We will view ourselves as an extension of the human resource department and will be committed to meeting the needs of the Authority.

3

Exhibit C – Insurance licenses, Business licenses

Exhibit B - Fee Form & Other Required DocumentsRefer to "Response Form" section.

Jeff Atwater

Chief Financial Officer

State of Florida

Agency License Number L058959

Location Number: 187980

Issued On 02/23/2009

Pursuant To Section 626.747, Florida Statutes, This Agency Shall Be In The Active Full-Time

Charge Of A Licensed General Lines Agent Or Life Or Health Agent Who Is Appointed To

Represent One Or More Insurers.

Pursuant To Section 626.172, Florida Statutes, Each Agency Shall Display The License Or Registration

Prominently In A Manner That Makes It Clearly Visible To Any Customer Or Potential Customer Who

Enters The Agency.

Pursuant To Section 626.382, Florida Statutes, This Agency's License Will

Expire On 02/23/2018

850 CONCOURSE PARKWAY SOUTH SUITE 200

MAITLAND FL 32751

BB&T INSURANCE SERVICES, INC. DBA BB&T - J.

ROLFE DAVIS INSURANCE

FLORIDA DEPARTMENT OF FINANCIAL SERVICES

Jeff Atwater


State of Florida

Please Note: To validate the accuracy of this license you may review the individual or business entity's license record under

"Licensee Search" on the FL Dept. of Financial Services website at http://www.myfloridacfo.com/agents/.

License Number : A053659

CHARLES PATRICK COOK

Issue DateResident Insurance License

0216 - LIFE 10/10/1987l

0240 - HEALTH 10/10/1987l

0220 - GENERAL LINES (PROP & CAS) 08/25/1993l

0218 - LIFE & HEALTH 10/10/1987l


Jeff Atwater


State of Florida




Jeff Atwater


State of Florida



License Number : A111469

DEBORRAH KAY HARPER


0218 - LIFE & HEALTH 01/17/1992l

0215 - LIFE INCL VAR ANNUITY & HEALTH 01/17/1992l


Jeff Atwater


State of Florida



License Number : E008215

NANCY J BOYER



AMY KIMBERLIN7901 NUGGET LANERALEIGH NC 27615

North CarolinaLicense No: 5689863 License NPN: 5689863

AMY KIMBERLIN

LICENSE TYPE LINES OF AUTHORITY

LOAEFFECTIVE

DATE

LICENSEFIRST

ACTIVEDATE

Producer Life 05/07/2014 05/07/2014

Accident & Health orSickness

05/07/2014

Commissioner Of Insurance

This license shall remain in effect until the expiration date unless cancelled, surrendered or revoked. Individualswho are licensed as Insurance Producers and/or Bail Bond licensees must complete continuing education and pay allapplicable renewal fees as required by North Carolina administrative code prior to the expiration date.

North CarolinaLicense No: 5689863 License NPN: 5689863

Department Of InsuranceAMY KIMBERLIN

Who has fulfilled all of the conditions of eligibility imposed by the General Statutes of North Carolina and is herebylicensed by this State (in the capacity stated below) and granted the privilege to act with the authority of this license. It

shall be valid until cancelled, surrendered or revoked.

LICENSE TYPE LINES OF AUTHORITY

LOAEFFECTIVE

DATE

LICENSEFIRST

ACTIVE DATE

Producer Life 05/07/2014 05/07/2014

Accident & Health or Sickness 05/07/2014

For questions regarding a license please contactthe North Carolina Department of Insurance at: 919-807-6800 Commissioner Of Insurance


Jeff Atwater


State of Florida




JENNIFER WIGHT DALRYMPLE




Jeff Atwater


State of Florida

Please Note: A licensee may only transact insurance with an active appointment by an eligible insurer or employer. If you are acting as a surplus lines agent, public adjuster, or reinsurance intermediary manager/broker, you should have an appointment recorded in your own name on file with the Department. If you are unsure of your license status you should contact the Florida Department of Financial Services immediately. This license will expire if more than 48 months elapse without an appointment for each class of insurance listed. If such expiration occurs, the individual will be required to re -qualify as a first-time applicant. If this license was obtained by passing a licensure examination offered by the Florida Department of Financial Services, the licensee is required to comply with continuing education requirements contained in 626.2815 or 648.385 Florida Statutes. A licensee may track their continuing education requirements completed or needed in their MyProfile account at https//dice.fldfs.com. To validate the accuracy of this license you may review the individual license record under "Licensee Search" on the Florida Department of Financial Services website at http://www.MyFloridaCFO.com/Division/Agent

License Number : P075381

MICHELLE CHRISTINE HOWE




Jeff Atwater


State of Florida




ANGELA MARIE VITALE



4

Exhibit D – Liability, E&O Proofs of Insurance

5

Exhibit E: Team Member Resumes

CHARLES COOK 850 Concourse Pkwy Suite #200, Maitland, FL 32751

407-691-9802 [email protected]

In order to keep current with trends in the insurance industry, I attend all necessary Continuing Education classes required to keep insurance license in good standing, and am in constant contact with carriers, legislatures, and insurance industry professionals and attend monthly Sitkins sales meetings.

EXPERIENCE BB&T-J. Rolfe Davis Insurance, Maitland, FL (10/89 – present)

Senior Vice President/Benefits Consultant, Employee Benefits Responsible for the acquisition and maintenance of a customer base that represents in excess of 1.8 million dollars of premium revenue Negotiate renewals for all lines of coverage – fully insured and self-funded plans Provide budget projections for clients based on claim information Provide underwriting analysis separate from carrier for budgeting, planning and negotiation purposes Direct all customer relationship strategies to enhance overall employer-employee satisfaction Guide clients through all planning and decisions pertaining to employee benefits Update clients and prospects of new legislation, new products in the marketplace, advise how these changes could impact them and assist them in implementing policies and procedures Oversee a service team of four to ensure the delivering of superior service

Hebrock & Associates, Tallahassee, FL (12/88 – 10/89) Vice President Lobbied legislative and executive branches of state government for insurance related licensing issues Performed fundraising services for Ileana Ros-Lehtinen’s initial successful campaign for congress Worked with clients to maintain positive working relationships with governmental entities

Tom Gallagher Campaign, Miami, FL (06/88 – 11/88) Travel Aide Traveled with Tom Gallagher during his first campaign for State Treasurer and Insurance Commissioner Oversaw all travel logistics “on the ground” on a day-to-day basis Collected campaign contributions as appropriate at fundraising events

Florida Department of Health and Rehabilitative Services, Tallahassee, FL (04/85 – 06/88) Training Manager/Staff Development and Training Manager Served as liaison between the end-users and the information technology division for the system that tracked all training programs for the agency Coordinated the compilation of the master training plan document for the department Served as headquarters staff liaison to the Staff Development and Training Managers in each district and each facility Coordinated and/or participated in various projects for the training department Developed budget for the training department

EDUCATION Florida State University, Tallahassee, Florida – Bachelor of Education: Rehabilitation Counseling Florida State University, Tallahassee, Florida – Master’s of Public Administration

INSURANCE LICENSES/CERTIFICATIONS Licensed in Health and Annuities Travelers Group Insurance School, Hartford Connecticut – Winter 1990

DEBBIE K. HARPER 850 Concourse Parkway South, Suite 200 Maitland, Florida 32751

321.662.8975 [email protected]

In order to keep current with trends in the insurance industry, I attend all necessary Continuing Education classes required to keep insurance license in good standing, and am in constant contact with carriers, legislatures, and insurance industry professionals.

EXPERIENCE

Apr 1991-current BB&T-J. Rolfe Davis Insurance : 850 Concourse Parkway South, Ste 200 Maitland, Florida 32751

Senior Vice President/Senior Account Manager Supervise Account Management Team, provide general administration to current and prospective client on legislative issues, claims issues, provide online resources such as HRConnection and MyWave, meet with prospective clients to develop relationship with HR Contact, schedule and conduct enrollment meetings, oversee and manage the custiomization and creation individual enrollment materials, coordinate health fairs with current and prospective clients, manage implementation of new or renewal policies, update Sction 125 information, assist HR Contact with day-to-day activities, review policy and certificates for accuracy, manage ongoing claim issues and access to care issues, create employee benefit surveys and analyze results, billing issues and audit bills if needed.

Oct 1989-Apr 1991 The Travelers: 1000 Legion Place, Orlando, Florida 32802

Employee Benefits Assistant Reviewed and analyzed data to develop rates, coordinated renewals for existing accounts, counseled employees and agents on options regarding health, dental, life and disabilitiy benefits, served as liason between employees and claim offices, prepared information for submission of sold cases to home office.

Jul 1987-Jul 1988 Rollins College: Winter Park, Florida 32789

Assistant Director of Personnel Designed, developed, and implemented salary and benefits administration programs, includings: analyzed, developed and implemented appropriate changes to the job evaluation plan, recommended and maintained wage and salary structure, analyzed and administered benefit programs, developed and directed the annual performance appraisal/merit pay program, conducted training programs and informational workshops, and developed policies and procedures.

Supervised the staff activities in the benefits areas, included responsibility for benefit expense budgets, insurance company bill processing, mained enrollment information and policy interpretation.

Served as liason with pension and welfare plan insurers in the analysis of service, developed new programs and procedures, intervention with claims processing for faculty and staff, and preparing annuity income projections.

mailto:[email protected]

Counseled faculty and staff on benefits through employee orientations, tax-deferral counseling, life insurance needs assessment, benefit policy interpretations, and retirement counseling.

Maintained and monitored all information and data files for the College personnel/payroll system, generated statistical reports, supervised the staff activities in the student employment area.

Personnel Coordinator Developed, implemented, and managed employment practices and procedures for support and professional staff including job posting procedures, advertising, recruitment, interviewing, candidate referrals, reference checks, extending offers and processing employee status changes.

Developed and implemented programs to promote positive employee relations, orientation programs, training programs, education programs, staff awards programs, faculty and staff parties, staff luncheons, and staff advisory committee.

Developed new policies and procedures, reviewed, evaluated, and recommended revisions to existing personnel policies and procedures.

Counseled supervisors on matters related to staff development, counseled employees on work-related issues including career paths, educational development and training sources, assisted employees with personal problems via individual counseling and employee assistance program referrals.

Personnel Secretary/Coordinator Veterans’ Affairs

EDUCATION

Hamilton Holt School, Rollins College, Winter Park, Florida Organizational Behavior

Licensed in Health, Life, and Variable Annuties

REFERENCES Jessica Yerby, Director Employee Services InCharge Institute of America 407.532.5730

Christine Mason-Brah, Director of Human Resources Massey Services 407.571.6265

Mary E. Fagan, Former Manager Travelers 770.862.1583

Dave Lord, Vice President Colorado College 719.473.2233

Amy Kimberlin, AIAM 850 Concourse Parkway, South Ste 200 Maitland, FL 32751

Tel 407.691.9842 Email [email protected]

In order to keep current with trends in the insurance industry, I attend all necessary Continuing Education classes required to keep insurance license in good standing, and am in constant contact with carriers, legislatures, and insurance industry professionals.

EDUCATION University of Florida, Gainesville, FL, 2001 Bachelor of Science of Business Administration, Major in Marketing

EXPERIENCE

November 2002-Current BB&T-J. Rolfe Davis Insurance, LLC, Maitland, FL Benefits Specialist Maintained client and carrier relationships on a daily basis, thought creatively in response to client problems and issues. Provided all administrative support materials for renewal and prospect presentations as needed (employee brochures, enrollment presentations, upper-management presentations). Created and marketed Request for Proposals for current clients, created and provided marketing/enrollment materials and supported Account Manager, tracked revenue and commissions for sales executives on web-based systems, and provided critical support as needed to all phases of the sales and service process while maintaining the utmost integrity relating to Privacy laws.

August 2001 Lassiter-Ware Insurance Agency, Inc., Leesburg, FL -October 2002 Marketing Analyst

Provided administrative support for sales executives, created proposals for sales presentations, resolved claims issues and eligibility issues, validated employee enrollment forms, updated AMS sales tracking system with daily activities, created graphs and charts for semi-annual company presentations for President/CEO, tracked sales and revenues for CFO and Finance Department.

May 2001-August 2001 Intern for Accounting/Finance Department Executive assistant to the CFO, reconciled direct bill statements, commission statements and billed accounts for accounting departments, completed some data for telemarketing department, assisted with receptionist duties, collected and distributed mail and operated multi-line switchboard.

Achievements Early Promotion to Marketing Analyst

March 2000-August 2000 Hughes & Butterworth Advertising Agency, Inc., Leesburg, FL Media Planner/Buyer Spring/Summer internship. Primary responsibilities included media planning for clients, wrote and sent out insertion orders for magazine ads, analyzed tear sheets after ads were placed to ensure accuracy and visual appeal, examined media billing for accuracy, assisted in accounts payable/receivable, initiated a complete revision in office filing system, assisted with the production of print ads, print quotes and jobs.

LICENSES/CERTIFICATIONS

Licensed in Life, Health and Variable Annuities - State of North Carolina

Michelle Howe 850 Concourse Parkway South, Suite 200, Maitland, FL 32751

Telephone: (407) 691-9520 Email: [email protected]

QUALIFICATIONS SUMMARY

• Licensed Agent in Life, Health, & Variable Annuities (2-15)• Central Florida Insurance Professional Life and Health Agent of the Year (2010)• Founding member and former Secretary for Central Florida Insurance Professionals;

Local Association of National Association of Insurance Women (NAIW)

EXPERIENCE

BB&T Insurance Services February 2007 – Present Education and Data Analytics Manager

• Create Claim and Trend Analysis reports supporting several multi-million dollar books ofbusiness

• Execute Renewal Projections for Fully Insured and Self-Funded clients• Educate clients regarding PPACA, HIPAA, ERISA, FMLA, and COBRA federal laws• Support and advise 25 team members with compliance related issues• Assist with organizing quarterly and annual seminars for over 100 clients• Conduct approximately 25-30 Open Enrollment meetings per year nationally• Remain up to date with Healthcare Reform, regulations, and carrier changes• Maintain positive relationship with clients• Assist insureds with issues by reviewing policy language and coverage• Record daily activities in detail in benefit system

Lumbra, Robinson & Associates Insurance December 2006 – February 2007 Account Manager

• Assisted Producers and Financial Services Department• Prepared Plan Analysis for each client• Quoted Individual and Group insurance• Organized and carried out general office duties

Excelsior Benefits August 2005 - December 2006 Support Marketing Assistant

• Assisted Regional Manager, Sales Representatives, and Office Manager• Performed BCBS, UHC, Avalon Healthcare, and Securian Dental quotes• Prepared marketing materials for agents• Aided insurance agents in need• Executed common clerical duties

EDUCATION AND CERTIFICATIONS

Bachelor Degree; SUNY: Buffalo State College, Buffalo, New York August 2005

Patient Protection and Affordable Care Act Certification July 2013 Excel 2013 – Part 2, New Horizons Computer Learning Center October 2015

NANCY J. BOYER

BB&T - J. Rolfe Davis Insurance

850 Concourse Parkway S., Suite 200

Maitland, FL 32751

407-691-9878

Experience

BB&T - J. ROLFE DAVIS INSURANCE

Orlando, FL

Assistant Account Manager 2001-Current

Build strong client relationships through excellent customer service. Work directly with HR

personnel, employees, providers and insurance carrier to assist clients with all complex claims

issues, billing and administrative issues. Direct them to the sites for legislative guides, forms and

sample documents. Keep clients abreast of legislative mandates and changes and assist to

implement. Assist employees with all questions, problems or concerns in all lines of coverage.

Write appeals on client’s behalf to assist in overturning carrier denials. Dedicated to serving

employees with sensitive health situations and help them through the insurance process.

Maintain case service logs in JRD system as well as begin initial construction of HR websites for

clients. Conduct annual enrollment presentations and travel for meetings upon request. Provide

assistance to Account Managers in all aspects of service.

NASCO – NATIONAL ACCOUNTS SERVICE COMPANY of BCBSA Atlanta GA

Benefit Analyst 1998-2001

Perform accurate coding of benefits for group implementation according to benefit resumes

provided by five BCBS Control Business Accounts. Daily maintenance and annual benefit

changes for open enrollment periods. Maintain changes for state mandates, medical policies,

group membership, facility fees, and utilization review. Lines of business include PPO, POS,

and Basic/Major Medical plans.

Systems Table Analyst 1997-1998

Responsible for providing benefit analysis and coding support for BCBS Control and Par Plan

National Accounts. Maintain system tables for implementations and daily updates. Recommend

coding solutions. Monitor tables for maximum availability and enhancements needs.

HIGHMARK BLUE CROSS BLUE SHIELD Pittsburgh, PA

Quality Assurance Technician 1995-1997

Mentor new Claims Examiners on processing COB and Medicare. Quality review of examiner’s

processing. Correct improperly processed claims. Document quality reports for individuals and

departmental percentages. Identify system problems and report to technical team.

Claims Examiner and Adjustment Specialist 1993-1995

Code, process and adjudicate claims for Dedicated Steel Unit. Performed extensive processing

of Medicare and COB claims. Processed Comprehensive and POS insurance plans.

Licensing and Education Life & Health License FL 215

ASB – Executive Secretary

Toastmasters – CTM, CL

ANGIE VITALE, SPHR, SHRM-SCP 850 Concourse Parkway South, Suite 200 ▪ Maitland, FL 32751 ▪ [email protected] ▪ 407.691.9801

EXPERIENCE

BB&T – J. Rolfe Davis Insurance, Maitland, FL (November 2003 – present) Vice President (December 2012 – present) Senior Manager of Client Education, Employee Benefits (April 2004 – present) Shareholder, J. Rolfe Davis Insurance (April 2007 – December 2008) Assistant Account Manager, Employee Benefits (November 2003 – April 2004) Current Responsibilities: • Meet with agency clients (both private and public sector) and advise regarding COBRA, Corporate Wellness Programs,

ERISA, FMLA, FSA, HIPAA, HSA, IRC, Medicare, PPACA and many other benefits related regulations (both Federal andState) impacting the client as well as serve as the main point of contact for Human Resources related questions

• Conduct educational seminars for clients, implemented weekly compliance alerts that have been adopted throughout theBB&T footprint, develop compliance/educational materials for clients and previously contributed to agency newsletter

• Created HIPAA and COBRA Compliance Programs for Agency clients in addition to one-on-one general compliancereviews covering rules for Welfare Benefit Plans

• Serve as Co-Chair of the BB&T Insurance Services Employee Benefit Compliance Advisory Group and member of theBB&T Insurance Services Health Care Reform Taskforce

• Regular speaker for various trade groupsAssistant Account Manager Duties: • Main point of contact for service issues for 45 clients assisting with ongoing claim issues, billing issues and general account

management• Created renewal materials for clients and coordinated the open enrollment process

Enterprise Florida, Inc., Orlando, FL (April 2001 – November 2003) Executive Office Coordinator (September 2003 – November 2003) Human Resources Assistant/Executive Office Coordinator (December 2001 – September 2003) Human Resources Assistant (April 2001 – December 2001 part-time) Human Resources Duties: • Assumed the responsibilities of the Human Resources Administrator while on leave 10/02-01/03• Processed benefit claims, assisted employees with benefit questions and assisted with open enrollment• Processed bi-weekly payroll and related payroll duties• Assisted in the layoff process 11/02 – 01/03• Processed HR related billing and contracts & administered 401(k) plan• Processed new hire orientation & employee termination• Modified job descriptions for new employees

Executive Office Duties: • Coordinated quarterly board of directors meetings and related board maintenance

EDUCATION & LICENSES University of Central Florida (UCF), Orlando, Florida – Bachelor of Science: Management/Human Resources Life, Health & Variable Annuity, State of Florida 2-15 License (January 2004 – present) Senior Professional in Human Resources designation, HR Certification Institute (May 2009 – present)

COMPUTER KNOWLEDGE Microsoft Office: Access, Excel, Outlook, PowerPoint, Publisher and Word. ADP, BenefitPoint, Ceridian, ReportSmith, Selectime, TAM, Workday and Zywave/Brokerage Builder.

PROFESSIONAL ORGANIZATIONS • Chairman of the Florida Association of Insurance Agents Health and Benefits Task Force• Board Member for the Independent Insurance Agents of Central Florida• Member of the Society for Human Resource Management (SHRM); The Central Florida Compensation and Benefits

Association (CFCBA); and The Greater Orlando Human Resources Association (GOSHRM)

Jennifer Wight Dalrymple, AIAM 850 Concourse Pkwy South Ste. 200▪ Maitland, FL 32751 (407) 691-9875▪ [email protected]

EMPLOYMENT HISTORY: BB&T- J. Rolfe Davis Insurance, Maitland, FL 2004 to Present

Client Education Specialist- 2015 to present Research and advise agency clients on topics including, but not limited to ERISA, FMLA, ADA, state leave laws, COBRA, HIPAA, Section 125, FSA, PPACA, Internal Revenue Code. Educate clients regarding Employee Benefits compliance obligations. Meet with agency clients to review and train on COBRA, Federal and state leave laws. Service clients’ COBRA vendor related issues (administrative, renewal and technically related). Activate and train clients (internal and external) on Value Added Services.

Technical Resource Specialist- 2005 to 2014 Manage clients’ implementation and renewal process for COBRA administration. Service clients’ COBRA related issues (compliance, administrative, renewal and technically related). Research, advise and educate clients regarding compliance obligations. Activate and train clients (internal and external) on Value Added Services. Perform research for issues that impact the websites or clients use of websites. Maintain on-going responsibilities for internal internet database site (Zywave’s BrokerageBuilder). Assist with training new employees. Maintain knowledge of how to create and run reports using Zywave’s ReportCenter.

Data Process Specialist- 2004 to 2005 Support Implementation and on-going responsibilities for internal internet database site, (Zywave’s BrokerageBuilder. Back up to Financial Services Department.

Bath & Body Works, Advisor, Orlando, FL 2002 – 2004 Earned numerous prizes for sales contests and received top performance reviews.

Trans Am Financial Group, Purchasing Specialist, Maitland, FL 1999 – 2002 (Seasonally) Exceeded goals bidding at the delinquent tax certificate auctions in Central FL counties.

University of Central Florida, Student Supervisor, Orlando, FL 1997 – 1998 Supervised Student Assistants while managing returned library materials.

Seminole County Health Department, Sanford, FL 1995 – 1997 OPS Data Entry Operator

Researched and corrected errors that occurred during an upgrade in the immunization database.OPS Senior Clerk, W.I.C. Program

Increased number of healthcare appointments kept using outreach efforts to educate clients. OPS Senior Clerk

Researched and created a filing system for all computer hardware and software bought by the state.OPS Senior Clerk, Medicaid

Increased Medicaid recipients’ participation in child healthcare check-ups through outreach efforts.

J.C. Penney Co., Sales Associate, Altamonte Springs, FL 1992-1995 Received 35 Customer Service Awards while achieving top sales goals in the Bed and Bath department.

EDUCATION: University of Central Florida, Orlando, FL 117 Credits 1997 - 1999 Seminole County Community College, Sanford, FL A.A. Degree Spring 1997

LICENSES: Life, Health & Variable Annuity- Maintain 24 credits of continuing education classes bi-annually. 2005 PROFESSIONAL DESIGNATIONS: NAHU Certified Patient Protection and Affordable Care Act Professional 2014 Associate in Insurance Account Management (AIAM) designation 2010 Toastmasters “Competent Communicator” 2007 PROFESSIONAL ORGANIZATIONS: Toastmasters “Speakers of the House” Club Officer 2005- 2008 SKILLS: Microsoft Office Products, Zywave Broker Products, SHDR, CONEXIS, Ceridian COBRA Vendor Products

LATONIA ELDRIDGE

SUMMARY OF

QUALIFICATIONS

Diversified technical / online insurance

benefits experience, including project

management, consulting, training, and

benefits/human resource

administration products. Confident in

relationship building, written and verbal

communication with expertise in the

following areas:

Employee Communication Portals

Planning and Organization

Online Benefits Administration

Systems

Problem Resolution

Project Implementation

Strong Technical Skills

SKILLS

Microsoft Suite

WebEx / GoToMeeting

Zywave Suite

Brainshark

Camtasia

Various Online Benefits

Administration Systems

(Implementation and Project

Management)

EDUCATION University of South Carolina

Columbia, SC

Bachelor of Science

Major: Administrative Information

Management

Certified Presentation Author

Brainshark 2015

Certified Administrator

Brainshark 2015

Zywave HRconnection Partner

Certification 2013

EXPERIENCE

BB&T INSURANCE SERVICES (J. Rolfe Davis Insurance) (FL)

Employee Benefits - Assistant Vice President (Technology) 2005 – Present

My managerial role with BB&T – J. Rolfe Davis Insurance is to research and stay abreast

of online benefit administration technology, informing and advising management on

trends and current developments in the field of HR & Benefits Online technology. My

primary duties are comprised of managing and coordinating the planning,

implementation, and administration of the company’s various employee benefits value

added services, ensuring cost-effectiveness, market-competitiveness, and consistency

with the company’s overall strategic plans and objectives. Other responsibilities are:

Serves as a technical liaison for the Employee Benefits Department with respect to

vendors and clients.

Interface with vendors of insurance benefits plans and services to include COBRA and

Employee Benefits Self Service Portals (relating to EDI, plan specs, technical specs

and implementation life cycle)

Manage RFP process, as needed, for clients reviewing online benefit administration

solutions ensuring the best fit per the client’s needs.

Host in-person and virtual presentations/demonstrations to client and prospects

outlining the pros and cons of various systems.

Develops updates and/or presents various communications (such as client intranet

sites, online enrollment, total benefit compensation statements, ERISA compliance for

online technology, and training).

Ensures that development and execution of technical training to clients governing

employee benefits services are in compliance with all federal regulations.

Leads and supervises staff, to include work allocation, training, problem resolution,

performance management, etc.

Successfully implemented an internal Tips & Tricks program educating a variety of

different learning styles, writing content and hosting the training sessions.

UNITED STATES FEDERAL DISTRICT COURT (FL)

Automation Support Specialist 2001 - 2004

As a support specialist, I managed the deployment, maintenance, support and upgrade

of servers, desktop PCs, portable PCs, handheld personal organizers, videoconferencing

equipment, hardware, software, operating systems and distributed printers. Key

responsibilities included:

Implemented district’s Disaster Recovery and Preparedness Plan.

Assisted attorneys and judges with pc support- hardware and software.

Administered User Support Forum to allow users to ask questions and give

constructive criticism.

Periodically reviewed current policies and procedures to recommend updates for

current standards.

Researched software programs and hardware to enhance the court’s technological

advancement.

Trained users and attorneys on use of evidence presentation equipment for trials.

AIKEN ELECTRIC COOPERATIVE (SC)

Internet Coordinator 1998 – 2001

UNIVERSITY OF SOUTH CAROLINA- FINANCIAL AID & SCHOLARSHIPS

Administrative Assistant/Records Processing 1997 - 1998

le [email protected]

850 CONCOURSE PARKWAY, S

SUITE 200

MAITLAND, FLORIDA 32751

407.691.9837 HR & Benefits Technology

SUSANNE TOOLEGraphics Specialist

skillsMost recent versions of: InDesign, Illustrator, Photoshop, QuarkXPress, Dreamweaver, Flash, Microsoft Word, Excel, PowerPoint and Publisher. Knowledge of Mac and PC formats. Utilize resources for design other than computer-generated such as photography and hand-written type. Other skills include:

Brainstorming and Conceptualizing Research and Analysis Creative Writing

Prepress Requirements Copyfitting Meet Deadlines

Prioritize Workflow Work Well Under Pressure Proofreading

experienceBB&T–J. ROLFE DAVIS INSURANCE ● Maitland, FLGraphics Specialist/BDC Coordinator ● 2001—Present

Responsibilites include creation of all corporate marketing materials for company spanning several media including print and internet, while ensuring consistency throughout. Researching industry-related services and technology for client seminars.

● Active member of Public Relations committee

● Designed corporate identity for three new product lines

● Create training materials and instruct PowerPoint classes

THE EXCHANGE ● Maitland, FLExecutive Assistant to the President ● 1996—2001Responsibilities included development of corporate website, monthly newsletter and promotional materials. Daily administrative support to the President, sales staff and broker staff of ten. Accounts payable/receivable including month-end statements, preparing checks and entering cash receipts into electronic database.

● Implemented use of PowerPoint for sales and marketing presentations

● Received Best Newsletter in the Barter Industry Award

● Resolved client accounting issues

AMERICA LIVE! ● Indianapolis, INRetail Store Manager ● 1995—1996

Responsibilities included coordinating special promotions and events, proposing annual budgets, implementing store training program and quality standards for customer service and merchandising products. Hired and trained employees, supervised inventory and cash control.

WALT DISNEY WORLD! ● Lake Buena Vista, FLRetail Store Manager ● 1989—1995Responsibilities included supervising and motivating staff, directing sales floor activities, product merchandising, inventory, cash control and reports. Member of opening team for two new hotels.

education & awardsAS Degree: Graphic Design—Valencia Community College, Orlando, FL ● 2006

Graduated summa cum laude Phi Theta Kappa Honor Society Create Magazine Gold Award

National Dean’s List Tim Fisher Graphic Design Award Florida Print Award

publicationsAmerican Executive Magazine–nationwide Orlando Business Journal–Orlando, FL Orlando Sentinel–Orlando, FL

Orlando Realtor Association–Orlando, FL Orlando Arts Magazine–Orlando, FL Tavistock Cup–Orlando, FL

Priscilla A. Haynes 850 Concourse Parkway Maitland, FL 32750

407.691.9872 [email protected]

Objective Administrative position in a fast paced environment that will utilize my 20 years of secretarial, educational, and administrative experience.

Skills Excellent Organizational Skills

Strong Customer Relations Skills Computer Proficiency

Word Processing Receptionist duties -100 plus line system Data Entry

Computer: Proficient in all MS Office software, taught Excel, Word and Power Point classes onsite at BB&T. Well versed in all aspects of “Social Media”

Experience Benefits Specialist BB&T – J. Rolfe Davis Ins, Maitland, Florida Duties include but are not limited to: Proofreading, preparing documents for clients, benefits analysis coordination of team/client/carrier meetings. Prepare client benefit brochures, assist with all aspects of Sales and Marketing including research, prospect preparation, RFP’s/RFQ’s.

Accomplishments: • Assist Producer with growing $2.M book of business• Maintain and update Client based Database for Employee Benefits clients

October 2013 to Present

Experience Administrative Assistant to VP BB&T – J. Rolfe Davis Ins, Maitland, Florida Assist in all aspects of Administrative duties as well as Benefits Specialist responsibilities. Duties include but are not limited to: Proofreading, preparing documents for clients, receptionist duties when required, Wellness Wed. preparation, coordination of onsite team/client/carrier meetings. Coordinate employee attendance reports, type and prepare meeting minutes. Assist with all aspects of Sales and Marketing including research, prospect preparation, RFP’s/RFQ’s.

Accomplishments: • Assist companywide with upgrading and changes in platforms as a result of

merger with BB&T. • Created, organized, and set up an information center for timesheets and

timecard maintenance Result: Better access to needed information.

June 2004 to October 2013

Benefits Specialist Marsh, Lake Mary, Florida

Jan 2000 – June 2004

Education New York State Regents Diploma 1977 Smithtown High School East, Smithtown NY 116 Credits – AA Diploma Seminole State College, Sanford, FL

2005-Present

References ~Furnished upon request~