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Benefits and Privileges_2014

Nov 14, 2015

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  • About JetPrivilege + Benefits and Privileges

  • Jet Airways (I) Ltd.

    About JetPrivilege

    5 Membership Tiers

    Blue: Base tier

    Blue Plus: After accumulation of 5 Tier Points or 7,500 Tier JPMiles in any six month time-frame. Blue Plus tier is reviewed

    only for an upgrade and the tier will not change to Blue

    Elite Tiers: Silver, Gold and the exclusive Platinum created especially for our most frequent flyers

    Membership Cards / Pack

    Members will receive a new card at their preferred mailing address recorded in the account within 3-4 weeks of tier change.

    Blue: On upgrading to the Blue Plus tier. However, Blue members can login into their JetPrivilege account online and print a card

    Blue Plus: On earning 5 Tier Points or 7500 Tier JPMiles. With the Blue Plus tier, the member can enjoy an added benefit - No

    Downgrade, which means the tier will be reviewed only for an upgrade to Silver, Gold or Platinum status

    Elite tiers - Silver, Gold and Platinum: On completion of the required Tier Points or Tier JPMiles. A welcome pack containing the

    new membership card, baggage tags and voucher(s) will be sent. For details on upgrade vouchers and baggage tags please visit

    the Upgrade Vouchers section of this document - page 30 - 32

    While the elite tier is valid for a period of 12 months from the date of attainment, the membership card will have an extended

    validity of one extra month (13 months). This ensures that the member does not miss out on any benefits till the new card reaches

    him/her

    In case of a tier upgrade the member can enjoy the benefits by simply quoting the JetPrivilege membership number till he/she

    receives the new card

    Members can replace or print a card online. Alternatively they can place a request with JetPrivilege Service Centre in writing. 500

    JPMiles will be charged towards replacement

  • Jet Airways (I) Ltd.

    About JetPrivilege

    Dynamic Tier Review DTR

    Unique to Jet Airways, DTR is an award winning, multi-period and multi-criteria-based tier review. It has no precedent anywhere in

    the world. With DTR, upgrade to the higher tier is quicker and tier renewal is easier.

    DTR evaluates a member's tier based on Tier Points and Tier JPMiles. Tier Points and Tier JPMiles are those earned on qualifying Jet

    Airways, JetKonnect and Jet Airways codeshare flights. Also get rewarded with additional Tier Points and Tier JPMiles for flights in First

    Class and Premire. Any classes not listed in the tables below will not be eligible for earning Tier Points and Tier JPMiles.

    Tier Points

    On Jet Airways, JetKonnect and Jet Airways codeshare flights

    Cabin

    Jet Airways and JetKonnect International

    Codeshare

    Flights International Within India

    First Class 5 N/A 1

    Premire 3 2 1

    Economy 1 1 1

  • Jet Airways (I) Ltd.

    About JetPrivilege

    Tier JPMiles

    Earning on Jet Airways (Effective August 01, 2014)

    Cabin Class of travel TPM less than or equal to 500 TPM 501 and above (% of TPM)

    First Class F, A NA 100% + 100% Cabin Bonus

    Premire C, J, Z, I, P 750 100% + 50% Cabin Bonus

    Economy

    Y, M, T, U, N, L, Q,

    S, K, H, V, O, W 500 100%

    B, G 375 75%

    Earning on JetKonnect (operated under the 9W code) (Effective August 01, 2014)

    Cabin Class of travel TPM less than or equal to 500 TPM 501 and above (% of TPM) Premire C, J, Z, I, P 750 100% + 50% Cabin Bonus

    Economy

    Y, M, T, U, N, L, Q,

    S, K, H, V, O, W 375 75%

    B, G 250 50%

  • Jet Airways (I) Ltd.

    About JetPrivilege

    Earning on JetKonnect (operated under S2 Code) (Effective August 01, 2014)

    Cabin Class of travel TPM less than or equal to 500 TPM 501 and above ( % of TPM)

    Premire C, J, P 750 100% + 50% Cabin Bonus

    Economy

    W, Y, U, K, S, H,

    E, X, N, Q, M, O,

    G, R, I 375 75%

    Z, V 250 50%

    Earning on Jet Airways Codeshare flights operated by Partner Airlines

    Cabin Class of travel % of Base Miles (TPM )

    First Class F, A 100% + 100% Cabin Bonus

    Premire C, J, Z, I, P 100% + 50% Cabin Bonus

    Economy

    Y, M, T, U, N, L, Q,

    S, K, H, V, O, W 100%

    B, G 75%

    JetPrivilege programme uses Minimum JPMiles and Ticketed Point Mileage (TPM) as the basis for crediting JPMiles for flight activities

    undertaken on Jet Airways and JetKonnect.

    For codeshare flights operated by other airlines, where Jet Airways is the marketing carrier, flight activities are credited based on

    the Ticketed Point Mileage (TPM).

    The number of Base JPMiles (TPM - Ticketed Point Mileage) earned is the direct travelled distance between the origin and

    destination city-pair.

    Tier JPMiles include only Base JPMiles and Cabin Bonus. They do not include Tier Bonus or any other Bonus JPMiles

    For the Base JPMiles (TPM) you earn on different sectors, please visit the Mileage Calculator section on jetairways.com

  • Jet Airways (I) Ltd.

    About JetPrivilege

    Tier Upgrade

    6 month Fast Track upgrade: On a daily basis, DTR looks at Tier Points and Tier JPMiles earned in the preceding 180 days;

    offering faster tier upgrades based on frequency and recency of travel

    12 month Standard upgrade: On a daily basis, DTR also reviews Tier Points and Tier JPMiles earned in the preceding 365 days

    for a tier upgrade

    Tier upgrade requirement as below:

    Tier Upgrade

    6-month Fast Track Upgrade 12-month Standard Upgrade

    Tier Points Tier JPMiles Tier Points Tier JPMiles

    Blue to Blue Plus 5 7,500 N/A N/A

    Blue Plus to Silver 15 22,500 20 30,000

    Silver to Gold 30 45,000 40 60,000

    Gold to Platinum 45 67,500 60 90,000

  • Jet Airways (I) Ltd.

    About JetPrivilege

    Tier Renewal

    With DTR, tier renewal is easier and more flexible. DTR reviews Tier Points and Tier JPMiles earned in a 12month time-frame

    preceding your tier review date:

    If the 12-month criteria is not met, then the 18-month time-frame will be considered

    If the 18-month criteria is not met, then the 24-month time-frame will be considered

    With each increase in time-frame, the DTR reduces the number of Tier Points and Tier JPMiles, making tier renewal easier.

    Tier Renewal

    12-month criteria

    18-month criteria 24-month criteria

    Tier Points Tier JPMiles Tier Points Tier JPMiles Tier Points Tier JPMiles

    Platinum 60 90,000 81 121,500 102 153,000

    Gold 40 60,000 54 81,000 68 102,000

    Silver 20 30,000 27 40,500 34 51,000

    Blue Plus No Downgrade

    Visit the Dynamic Tier Review section b on jetairways.com to calculate Tier Points and / or Tier JPMiles required for upgrade / renewal.

  • Jet Airways (I) Ltd.

    About JetPrivilege

    Validity of JPMiles

    Like most other loyalty programmes world-wide, JPMiles cannot be held indefinitely by a member. JPMiles are valid for redemption up

    to the end of the thirteenth quarter from the quarter in which they were earned.

    For example, JPMiles earned in the 1st quarter of 2012 (January-March 2012) will expire on the last day of the 1st quarter of 2015

    (i.e. March 31, 2015). JPMiles that are not redeemed before expiry, will lapse.

    JPMiles will not lapse for JetPrivilege Platinum members. Any unredeemed JPMiles that are due to expire at the end of the said

    quarter will be extended to the next quarter.

    Note: JPMiles transferred through the Transfer JPMiles facility will have a validity of 12 months from the date of transfer irrespective of

    the original validity prior to transfer. They will expire next year, at the end of the quarter in which they were transferred.

    For example, if a Transfer of JPMiles is processed on January 25, 2013, the same will expire from the recipient's membership account

    on March 31, 2014.

  • Jet Airways (I) Ltd.

    Before you travel

    e-Booking services at jetairways.com and jetkonnect.com

    Online ticketing: Book, pay and print your tickets instantly.

    IVR - Interactive Voice Response: Book and pay for your tickets through our 24x7 call center over a secure IVR, and get your

    tickets via e-mail, up to 2 hours prior to domestic flight departure and 4 hours prior to flight

    departure for international flights

    Get rewarded with Bonus JPMiles for online ticketing and IVR. For details, please visit the Earning JPMiles section of this document

    page 25.

    e-Check-in services at jetairways.com and jetkonnect.com

    Web Check-in: Select your seat, print your boarding pass and proceed directly for security check.

    Kiosk Check-in: New age Kiosks at select airports in India help you select your seat and print your boarding

    pass at the touch of a screen, when traveling with only hand baggage.

    e-services are subject to terms and conditions. For details, please visit jetairways.com

  • Jet Airways (I) Ltd.

    Before you travel

    Web Check-in timings

    Class Category Check-in Within India International Check-in

    First Class All JetPrivilege members / Guests NA 48 to 2 hours prior departure

    Premire All JetPrivilege members / Guests 48 hours to 1 hour prior departure 48 to 2 hours prior departure

    Economy

    JetPrivilege Platinum / Gold members 48 hours to 1 hour prior departure 48 to 2 hours prior departure

    Other JetPrivilege members and Guests 24 hours to 1 hour prior departure 24 to 2 hours prior departure

    Counter closure for flights within India is 45 minutes prior to departure and for international flights is 60 minutes

    The boarding pass must be stamped at the airport check-in counter

    Available only on Jet Airways and JetKonnect marketed and operated flights and not codeshare flights

    Kiosk Check-in timings

    Kiosk check-in when traveling with only hand baggage between 24 hours and 45 minutes prior to flight departure

    Kiosk Check-in facility is available only on Jet Airways and JetKonnect flights (9W code) marketed and operated flights and not

    codeshare flights

  • Jet Airways (I) Ltd.

    Before you travel

    Tele Check-in

    Book your preferred seat by calling the Jet Airways reservations office and Tele check-in for your Jet Airways / JetKonnect flight

    Tele Check-in timings for domestic flights within India

    Class Category Check-in Timing

    Premire All JetPrivilege members / Guests between 48 hours and 60 minutes prior to flight departure

    Economy

    JetPrivilege Platinum / Gold members between 48 hours and 60 minutes prior to flight departure

    JetPrivilege Silver members between 24 hours and 60 minutes prior to flight departure

    Collect your boarding pass with your preferred seat (blocked at the time of Tele Check-in), at least 50 minutes prior to domestic

    Flight departure

    Failing to collect the boarding pass as above, the blocked seat will be released to other guests checking in for their flight

    Available only on Jet Airways and JetKonnect marketed and operated flights and not code share flights

    The Airport Check-in Counters will close, as usual, 45 minutes prior to flight departure and Boarding Gates will close 25 minutes prior

    to flight departure for all flights within India on Jet Airways and JetKonnect.

  • Jet Airways (I) Ltd.

    Before you travel

    Tele Check-in timings for international flights

    Class Category Check-in Timing

    Collect boarding pass with

    preferred seat (blocked at

    the time of Tele Check-in)

    Airport Check-in

    Counter closes

    First Class/

    Premire

    All JetPrivilege members

    / Guests

    between 48 and 4 hours prior

    to flight departureat least 75 minutes prior to

    flight departure60 minutes prior

    to flight departure

    Economy

    JetPrivilege Platinum /

    Gold members

    between 48 and 4 hours prior

    to flight departureat least 75 minutes prior to

    flight departure60 minutes prior

    to flight departureJetPrivilege Silver

    members

    between 24 and 4 hours prior

    to flight departureat least 75 minutes prior to

    flight departure60 minutes prior

    to flight departure

    Failing to collect the boarding pass as above, the blocked seat will be released to other guests checking in for their flight

  • Jet Airways (I) Ltd.

    Reservations and cancellations

    = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

    Guaranteed reservations up to 24 hours prior to flight departure

    Tier Benefit Applicable

    on Blue Blue Plus Silver Gold Platinum

    Guaranteed reservations up to 24 hours prior to flight

    departure on a full-fare Economy ticket - Y / M class (9W

    code) and W / Y class (S2 code) for flights within India

    There may be occasions during the year when exceptional demand on specific routes would render us unable to fulfil this

    Pre-reserve seat(s) (331 days in advance and up to 48 hrs prior to flight departure)

    Tier Benefit Applicable

    on Blue Blue Plus Silver Gold Platinum

    Pre-reserve seat(s) (331 days in advance and up to 48 hrs prior to flight departure)

    International

    Within India for Jet Airways and JetKonnect flights (9W

    code) booked at jetairways.com

  • Jet Airways (I) Ltd.

    Reservations and cancellations

    = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

    Seat Select Charges waived off

    Tier Benefit Applicable

    on Blue Blue Plus Silver Gold Platinum

    Pre-reserve favourite seat in Economy (Seat Select)

    without a charge, on select International and Domestic

    flights within India, operated by B737 Aircraft series.

    Visit jetairways.com for details on applicable routes / flights. This facility is available at our City / Airport ticketing offices only.

    Cancellation fees waived on fares (flights within India)

    Tier Benefit Applicable

    on Blue Blue Plus Silver Gold Platinum

    Cancellation fees waived on fares (flights within India)

    The membership number must be updated in the booking, to avail of this benefit

    The waiver includes cancellation charges levied on tickets issued against a revenue published fare towards revalidation, refund or

    reissue of a ticket

    The waiver is not applicable on non-refundable tickets, No Show and Gate No Show

  • Jet Airways (I) Ltd.

    At the airport

    = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

    Check-in at Dedicated Counters#

    Tier Benefit Applicable

    on Blue Blue Plus Silver Gold Platinum

    Check-in at Dedicated Counters even when traveling in

    Economy

    Priority Stand-by

    Tier Benefit Applicable

    on Blue Blue Plus Silver Gold Platinum

    Priority Stand-by at airport when traveling on a waitlisted

    ticket##

    # At applicable airports with Dedicated Counters. At other airports, JetPrivilege Platinum, Gold and Silver members can check-in at

    Premire counters even when travelling in Economy.

    ## Members will enjoy the highest priority in the order of their tier status, at the time of flight closure, as per check-in procedures.

  • Jet Airways (I) Ltd.

    At the airport

    = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

    Priority Baggage Tagging

    Tier Benefit Applicable

    on Blue Blue Plus Silver Gold Platinum

    Priority Baggage Tagging

  • Jet Airways (I) Ltd.

    At the airport

    = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

    Additional Baggage Allowance

    Tier Benefit Applicable

    on Blue

    Blue

    Plus Silver Gold Platinum

    JetPrivilege HDFC Bank World /

    Jet Airways ICICI Bank Sapphiro

    Credit Cardholders / Jet Airways

    American Express Platinum

    Credit Cardholders#

    Cabin baggage allowance (Within India and International)

    On Boeing / ATR (w.e.f Apr 07,

    2014 when traveling without

    any Checked in baggage)*

    7 kgs +

    1 laptop

    10 kgs +

    1 laptop

    10 kgs +

    1 laptop

    Checked in baggage allowance Within India

    Within India On Boeing

    aircrafts 10 kgs 15 kgs 20kgs

    10 kgs

    Within India On ATR aircrafts

    w.e.f. Apr 07, 2014 15 kgs 20kgs

    10 kgs

    Checked in baggage allowance International

  • Jet Airways (I) Ltd.

    To / from USA and Canada to /

    from any destination 1 piece @ 23 kgs

    NA

    To / from India to Europe and

    UK and vice-versa 1 piece @ 23 kgs

    NA

    All other sectors 10 kgs 15 kgs 20kgs

    NA

    International (wherever

    applicable) 10 kgs 15 kgs 20kgs

    NA

    Additional baggage allowance is not allowance is not applicable on ATR / Partner Airlines / code share / international flights.

    # For our JetPrivilege Platinum / Gold / Silver members who are also JetPrivilege HDFC Bank World Cardholders / Jet Airways ICICI

    Bank Sapphiro Credit Cardholders / Jet Airways American Express Platinum Credit Cardholders, only the higher of the two

    allowances will apply. For example: If a JetPrivilege Platinum member is also a JetPrivilege HDFC Bank World Credit Cardholder or

    a Jet Airways ICICI Bank Sapphiro Credit Cardholder or a Jet Airways American Express Platinum Credit Cardholders, he / she will

    be entitled to only 20 kgs additional baggage allowance and not 30 kgs.

  • Jet Airways (I) Ltd.

    At the airport

    = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

    Lounge access

    Tier Benefit Applicable

    on Blue Blue Plus Silver Gold Platinum

    Lounge access within India - (Self only)

    Premire

    Economy

    Lounge access International - (Self only)

    First Class / Premire

    Economy

    Lounge access will be offered at the departure airport, wherever available

    For in-transit JetPrivilege members, lounge access will be offered only if the onward journey is on a Jet Airways or JetKonnect flight

    Lounge access is applicable only to the member and not applicable to accompanying guests

  • Jet Airways (I) Ltd.

    Multiple opportunities to get rewarded with JPMiles

    The JetPrivilege programme offers you multiple opportunities to get rewarded with JPMiles on Jet Airways, JetKonnect and Jet Airways

    marketed codeshare flights and when availing the services of our Programme Partners.

    Earning on Jet Airways, JetKonnect and Jet Airways marketed codeshare flights please refer to the Tier JPMiles section

    above.

  • Jet Airways (I) Ltd.

    Multiple opportunities to get rewarded with JPMiles

    = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

    Cabin Bonus (as shown above)

    Tier Benefit Applicable

    on Blue Blue Plus Silver Gold Platinum

    Cabin Bonus (% of Base JPMiles)

    First Class 100% 100% 100% 100% 100%

    Premire 50% 50% 50% 50% 50%

    Additional Tier Bonus

    Tier Benefit Applicable

    on Blue Blue Plus Silver Gold Platinum

    Tier Bonus (% of Base JPMiles) 10% 20% 30%

  • Jet Airways (I) Ltd.

    Multiple opportunities to get rewarded with JPMiles

    = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

    JPMiles will be credited as per class flown

    JPMiles will be credited as per the original booked class in Economy when utilizing Upgrade Vouchers or the JPMiles Upgrade facility

    and upgrading to class D/R on Jet Airways and class D on JetKonnect

    The following are not eligible for earning of Tier Points or Tier JPMiles

    - On Jet Airways: Class D (Redemption/Interline), E (Interline), R and X (Redemption)

    - On JetKonnect: Class D (Redemption/Interline), L (Interline), and B (Redemption)

    Bonus JPMiles on e-Services, Upgrade Vouchers and JPMiles Upgrade facilities cannot be availed against Group fares ie. G class on

    Jet Airways and G/V class on JetKonnect. All these features are subject to other terms and conditions

    Tier JPMiles include only Base JPMiles and Cabin Bonus. They do not include Tier Bonus or any other Bonus JPMiles

  • Jet Airways (I) Ltd.

    Earn with Etihad Airways Required parameters are missing or incorrect.

    = Jet Airways = Etihad Airways

    Benefits (EY*/EY) (9W*/EY)

    Applicable Blue Blue Plus Silver Gold Platinum

    Dedicated Check - in

    NA NA NA Excess Baggage Allowance - Weight Concept

    NA NA 10 kgs 15 kgs 20 kgs

    Excess Baggage Allowance - Piece Concept NA NA NA NA NA NA

    Priority Bag Tagging

    NA NA NA

    Lounge Access

    NA NA NA Priority Boarding

    NA NA NA

    Tier Points/Tier JPMiles(Status Credit)

    1 Tier Point 1 Tier Point 1 Tier Point 1 Tier Point 1 Tier Point

    Tier Bonus JPMiles

    NA NA 10% 20% 30%

    Accrual of Flown JPMiles

    Cabin Bonus JPMiles*

    * EY*/EY Etihad Marketed and operated flights

    9W*/EY Jet Airways marketed and Etihad operated flights

    NA Not Applicable

    * All the above benefits are for Self only and not for accompanying guests with the members

  • Jet Airways (I) Ltd.

    Multiple opportunities to get rewarded with JPMiles

    = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

    Bonus JPMiles for e-Services

    Service Applicable

    on Blue Blue Plus Silver Gold Platinum

    Bonus JPMiles for e- booking services^ - Online/IVR

    e-booking services

    500 Bonus JPMiles

    ^ Applicable for e-booking services at jetairways.com and jetkonnect.com

    Bonus JPMiles for e-booking services will be credited as applicable for relevant services

    Subject to terms and conditions as published on jetairways.com

  • Jet Airways (I) Ltd.

    Get rewarded with JPMiles with over 100 Programme Partners

    JetPrivilege programme partners include some of the leading names in airline, co-brand credit card, conversion, hotel, dining, retail,

    lifestyle, car rental, telecommunication and publishing. Get rewarded with Partner JPMiles and enjoy service benefits. For details please

    visit the JetPrivilege Partners section on jetairways.com

    Promotional Bonus

    Avail of limited period Bonus JPMiles offers from Jet Airways, JetKonnect and Programme Partners whenever available and add to your

    JPMiles balance.

    Purchase JPMiles

    Top up JPMiles into your JetPrivilege account or another JetPrivilege account. Purchase JPMiles at jetairways.com @ Rs.1.25 per JPMile

    with a minimum purchase of 500 JPMiles and in multiples of 100 thereafter.

  • Jet Airways (I) Ltd.

    Claim Missing JPMiles

    = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

    Claim Missing JPMiles

    Tier Benefit Applicable

    on Blue Blue Plus Silver Gold Platinum

    Claim missing JPMiles online through jetairways.com

    Claim missing JPMiles by contacting the JetPrivilege

    Service Centre

    JPMiles are credited to the membership account automatically; provided the membership number is recorded at the time of booking

    and at check-in with Jet Airways, JetKonnect or Programme Partners, and the name in the booking is in the same format as printed

    on the membership card. However, if there are any Jet Airways or JetKonnect missing flights, claim them online

    Retro credit can be claimed for Jet Airways and JetKonnect flights taken in the last 180 days from current date

    Online retro credit is possible if the check-in system at the departure city is automated. Please contact JetPrivilege Service Centre

    for updating JPMiles for manual stations

    In case the member has availed of an upgrade to Premire or First Class against vouchers, JPMiles upgrade, cash upgrade or any

    involuntary upgrade done at the airport; it will take a minimum of 6 days for automatic-credit of flights. Members must contact the

    JetPrivilege Service Centre, should the flight still not reflect in the account.

    For Partner activities, JPMiles can be claimed in the last 180 days from current date and not preceding the enrolment date

    For any missing partner activities, please contact the JetPrivilege Service Centre with relevant proof of activity (i.e. original or clear

    photo copy) of: - ticket and boarding pass for Airline Partners and invoices for Non-Airline

    JPMiles earned through our Programme Partners may take 6-8 weeks to reflect in the account

    To claim missing JPMiles online visit the Claim Missing Miles section on jetairways.com

  • Jet Airways (I) Ltd.

    Redemption of JPMiles

    = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

    Redeem JPMiles

    Tier Benefit Applicable

    on Blue Blue Plus Silver Gold Platinum

    Eligibility criteria: on accumulating 3500 JPMiles and 2 activities on Jet Airways, JetKonnect and on programme partners

    For Award travel: Online / Offline / Redeem at JetPrivilege

    Service centre / IVR / online request form

    Transfer JPMiles to another account (Rs.200 per block of

    500 JPMiles) with a minimum of 500 JPMiles and in

    multiples of 500 thereon.

    JPMiles Upgrade: One-cabin upgrade on revenue ticket

    Cash N Miles: Pay part cash & part miles (revenue, select

    flights within India (9W code) booked at jetairways.com

    Cash Upgrade: Upgrade to Premire on award travel

    (within India)

  • Jet Airways (I) Ltd.

    Redemption of JPMiles

    The minimum requirement for an award travel within India on the shortest route is 4000 JPMiles

    Avail of a Cash upgrade for Rs. 2000 for travel between Bengaluru, Chennai, Delhi, Hyderabad, Kochi, Kolkata, Mumbai and

    Thiruvananthapuram OR for Rs. 1000 on other sectors

    Upgrades are liable for taxes/charges/ fees like airport departure tax, fuel/insurance surcharge or any other levies as applicable.

    Differential tax if any, will be payable, prior to check-in

    For details and terms and conditions, on the above features, please visit the Redeem JPMiles section on jetairways.com

  • Jet Airways (I) Ltd.

    Other Benefits

    = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

    Tier Benefit Applicable

    on Blue Blue Plus Silver Gold Platinum

    1st Flight Bonus - 250 Bonus JPMiles

    Blue Plus tier attainment Bonus - 750 Bonus JPMiles

    Non-expiry of JPMiles

  • Jet Airways (I) Ltd.

    Other Benefits

    Upgrade Vouchers

    Vouchers can be redeemed for a one-cabin upgrade, i.e. from Economy to Premire or Premire to First Class, based on our 'Traveled

    Distance'* concept.

    *Distance between two cities, calculated as per IATA Ticketed Point Mileage (TPM).

    TPM

  • Jet Airways (I) Ltd.

    Other Benefits

    = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

    Tier Benefit Applicable

    on Blue Blue Plus Silver Gold Platinum

    Elite tier upgrade vouchers

    No. of vouchers given on upgrade / renewal 1 3 5

    Eligible booking classes for usage of upgrade vouchers

    Economy to Premire

    Y, M, T, U, N, L, Q, S and K class Any revenue

    fare type

    (except G

    class) Premire to First Class C, J, Z, I and P class

    Economy to Premire - if flight is operated under 9W code

    Y, M, T, U, N, L, Q, S and K class Any revenue

    fare type

    (except G / V

    class) Economy to Premire - if flight is operated under S2 code W, Y, K, U, T, S, H, E, X and N class

  • Jet Airways (I) Ltd.

    Any member /guest holding a JetPrivilege Platinum upgrade voucher can use it on any revenue fare type (except G class on Jet

    Airways and G / V class on JetKonnect)

    Members receive elite tier upgrade vouchers when the Tier Points or Tier JPMiles required for a tier upgrade or renewal is completed.

    In case of tier status changing to a lower tier, upgrade voucher(s) will be awarded as per the Tier Points and Tier JPMiles earned for

    either Gold or Silver tier renewal

  • Jet Airways (I) Ltd.

    Other Benefits

    = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

    To get your upgrade:

    Call Jet Airways Reservations at least 15 hours prior to your flight

    Request upgrade

    a) If available, will be confirmed immediately. Provide the voucher number and expiry date

    b) Else, you may request for a listing. Listing is not a confirmation. Hence, on arrival at the airport check-in counters, list your self

    for the Upgrade. At check-in closure, subject to seat availability, seat will be released in lieu of the voucher(s)

    Please arrive at the airport at least 60 minutes prior to departure for flights within India and 4 hours prior departure for international

    flights. Proceed to the Premire check-in counter and present the correct upgrade voucher(s).

    Please note:

    Valid on single, one-way, direct, non-stop Jet Airways/ JetKonnect marketed and operated domestic and international flights and on code-share

    flights within India. Not applicable on Airline Partners, international codeshare flights and on documents issued by other airlines

    Voucher can be used by the member or transferred to anyone by the member

    In case of through-flights with en route stops, the upgrade will be offered if the seating in the next class of service can be confirmed for all

    segments of the flight, at the time of offering the upgrade. (Incase of different flight numbers, multiple vouchers will be required)

    Voucher upgrade is subject to capacity and class controls

    Lost/stolen voucher(s) will not be replaced. No refund/exchange/extension. Voucher(s) does not hold any cash value and cannot be sold in

    exchange for any financial consideration.

    JPMiles will be credited as per the original booked class

    Members not listed, may not be accommodated at departure

    Upgrades are liable for taxes/charges/ fees like airport departure tax, fuel/insurance surcharge or any other levies as applicable. Differential tax

    if any, will be payable, prior to check-in

  • Jet Airways (I) Ltd.

    Other Benefits

    Baggage Tags

    Tier Benefit Applicable

    on Blue Blue Plus Silver Gold Platinum

    Baggage Tags 2 2 2

    To replace a lost card or baggage tag, place a request with JetPrivilege Service Centre in writing. 500 JPMiles will be charged towards

    replacement

    JetPrivilege account updates - online / SMS

    Tier Benefit Applicable

    on Blue Blue Plus Silver Gold Platinum

    JetPrivilege account updates - online / SMS

  • Jet Airways (I) Ltd.

    Other Benefits

    JetPrivilege account updates through SMS Send an SMS to 56388

    JPMiles Balance JPBAL JetPrivilege Number

    Mileage Expiry details JPEXP JetPrivilege Number

    Current Tier status JPTIER JetPrivilege Number

    Tier Review Date JPREV JetPrivilege Number

    To get a list of all the above service codes JP

    Available only on mobile numbers registered in India and alerts will be sent to the mobile number recorded in the JetPrivilege

    membership account.

    In case the mobile number has changed, members can update the profile at jetairways.com or call the JetPrivilege Service Centre

    Dedicated Customer Service Centre

    Our Guest service executives will assist you with programme related information. For contact details, please visit the Service Centre

    section at jetairways.com

  • Jet Airways (I) Ltd.

    With Programme Partners

    Our Programme Partners include some of the worlds leading names in airlines, hotels, finance, lifestyle, car rental, publishing, dining,

    retail and telecommunication. For details, please visit the Partners section at jetairways.com.

    Earn JPMiles

    Tier Benefit Applicable

    on Blue Blue Plus Silver Gold Platinum

    Get rewarded with JPMiles

    On over 100 air

    and non-air

    programme

    partners

    Redeem JPMiles

    Tier Benefit Applicable

    on Blue Blue Plus Silver Gold Platinum

    Redeem at JetPrivilege Service Centre / request

    online (on accumulating 3500 JPMiles + 2 activities

    on Jet Airways, JetKonnect and on programme

    partners)

    All Airline

    Partners

  • Jet Airways (I) Ltd.

    With Programme Partners

    Tier Benefit Applicable on Blue Blue Plus Silver Gold Platinum

    Additional Baggage Allowance

    Jet Airways

    marketed and

    brussels airlines

    operated codeshare

    flights

    1

    piece

    @ 23

    kgs

    1 piece @

    23 kgs

    Additional Baggage Allowance on Jet Airways and

    JetKonnect flights within India (not applicable on

    ATR flights)

    JetPrivilege HDFC

    Bank World

    Cardholders / Jet

    Airways ICICI Bank

    Sapphiro Credit

    Cardholders / Jet

    Airways American

    Express Platinum

    Credit Cardholders#

    10

    Kgs10 Kgs 10 Kgs

    10

    Kgs 10 Kgs

    #For our JetPrivilege Platinum / Gold / Silver members who are also JetPrivilege HDFC Bank World Credit or Debit Cardholders / Jet Airways ICICI

    Bank Sapphiro Credit Cardholders / Jet Airways American Express Platinum Credit Cardholders, only the higher of the two allowances will apply. For

    example: If a JetPrivilege Platinum member is also a JetPrivilege HDFC Bank World Credit Cardholder or a Jet Airways ICICI Bank Sapphiro Credit

    Cardholder, he / she will be entitled to only 20 kgs additional baggage allowance and not 30 kgs.

    Excess baggage allowance is not applicable on ATR / Partner Airlines / code share / international flights.

    The information herein is subject to change. For terms and conditions applicable and latest updates, please visit jetairways.com