What are the key features of BRC? 1. HIPAA Compliant. 2. Utilization reports generated quarterly. 3. BRC tracks trends to ensure plan is functioning as it was intended. 4. Provides feedback to the USI Account Manager to identify education opportunities. 5. Claims assistance. We reduce the amount of time the employee is non-productive at their job by taking the issue off their plate. 6. Benefit interpretation and explanation. 7. Draſting of appeal letters on behalf of the employee. 8. Engaging and educating employees on their benefit offerings. 9. Acts as an extension of the human resources department. 10. Email and telephonic inquiries to protect employee privacy if they work in a public area. 11. We allow the employee to set the expectations as to how they want us to communicate with them, and when. 12. Experienced staff with years of claims/carrier experience. 13. Messages leſt in the group voicemail box are returned within one business day. Emails delivered to the group email box also are acknowledged within one business day. 14. e Benefit Advocate who begins working on the inquiry will own the issue until resolution is achieved (only exception is due to illness or vacation). 15. All inquiries are documented in our call tracking system. Where is the east coast BRC housed? e east coast BRC is located at 95 Glastonbury Blvd., Glastonbury, CT. is location also houses USI’s Consulting Group division. What are common questions? Employees generally call about claim issues, benefit clarification, and denial of services. Typical questions may include: Is my doctor on the plan? Does my plan cover this service? I received a bill from my provider, do I need to pay? Benefit Resource Center Human Resources FAQs