Jan 18, 2016
Benchmarking The Art of using Numbers to Tell Your
Self- Operated Foodservice Story
Julie Jones,
Ohio State Wexner Medical Center
Liz Boone,
Corporate Dining
What is Benchmarking?noun• a standard of excellence, achievement or other against
which similar things must be measured or judged• any standard or reference by which others can be
measured or judged
verb• to measure something against a standard
www.dictionary.com
AHF Benchmarking Express
• Toolkit of resources for members– Provides indicators that describe their
facilities in operational terms– Standardizes the language used and allows
comparisons to other organizations similar to yourself
– Allows you to compare your operation over time
How Familiar Are You with AHF Benchmarking Express Program?
A Short Story
Supporting Characters• AHF Benchmarking Express- Developed by self-operated
healthcare foodservice directors for the industry and used by other industry benchmarking programs
• Flexible online platform that allows you full access to your historical data which can be exported or used in reporting
• Traditional Benchmarking is a FREE member benefit
• Mentors and Benchmarking Committee
Narrows focus to the most important key indicators
Be the Lead Character(s)
• Influence others in your organization • Write your own story vs. others writing it
for you - core conflict
• Understand your operations’ impact – the plot
• Solicit the right partners for support- supporting characters
The Plot• Key performance indicators (KPI) that
describe performance• Ongoing comparative cost tool – view data by
Patient or Resident Day, Adjusted Patient Day or Meal compared to other similar facilities
• Track changes over time within your own facility
• Set performance targets
Chapters In Your Story - KPI• Average Retail Transaction• Net of Cash per Patient or Resident Day• Net Cost per Patient or Resident Day• Total Food Cost per Patient or Resident Day• Dietitian Hours Worked per Patient or Resident Day• Labor Hours per Meal• Floor Stock per Patient or Resident Day• Supply/Other per Patient or Resident Day• Statistics: Total Meals; Total Patient or Resident
Meals; Total Patient or Resident Days, Adjusted Patient Days
What chapters are important to your administrators?
• Food cost• Supply cost• Labor hours or cost
Have you asked?
Telling Your Story
• Communicate performance metrics to administrators – “ongoing conversation”– 3,000 ft level – big picture – select few KPI– Be selective about data you share
• Benchmarking is business critical function– “Benchmark ready” for problem areas
• Share key metrics and targets with staff
KPI
Benchmarking Reports – Visual Aids
Features– Key Performance Indicators - Green, yellow,
red • Quickly identify the desired percentile ranking• Track performance over time
– Filter to select best “setting” - bed size, service type, hospital type and location
– Export the percentiles to a spreadsheet• Create your own internal dashboard• Measure internal changes over periods of time
Trend Report
Monthly Report – Snapshot in Time
Enhanced Benchmarking
• Dashboard approach• Easy to understand...good, better, best• Customize reports• Comparison data over time
– 3 years of historical data included
• Nominal annual fee to cover dashboard licensing fee
Enhanced Dashboard
Core Conflict
• Antagonists – Food service contractors– Supply chain or labor consultants– Others
Running the Credits
• Immediate access to monthly KPI for your facility once data submitted
• Solicit collaborative Benchmarking partners – other AHF member facilities to connect with
• Benchmarking Listserve and Mentoring– stories, tips and tools used by other facilities– Mentoring with AHF Benchmarking Committee members
• Communication tool– Reports options to share data with your administrators – Create comparison reports using your data when faced with
contractor quotes
Will you be the hero of your self-operated foodservice story?
Library Resources• Website
www.healthcarefoodservice.org/benchmarking
• Request a mentor via email– [email protected]
• Consider adding Enhanced dashboard program to your membership