Benchmarking Successful IFM Companies in Asia Pacific

Benchmarking Successful IFM Companies in Asia Pacific

Janice Wung, AssociateEnvironment & Building Technologies09/12/2011

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FM Market Overview

JapanIFM: 25.2% of FM market

PhilippinesIFM: 1.0% of FM market

AustraliaIFM: 31.4% of FM market

South KoreaIFM: 17.5% of FM market

ThailandIFM: 7.0% of FM market

MalaysiaIFM: 19.0% of FM market

IndonesiaIFM: 3.0% of FM market

New ZealandIFM: 20.0% of FM market

SingaporeIFM: 15.0% of FM market

Note: All figures are rounded; the base year is 2011. Source: Frost & Sullivan analysis

VietnamIFM: 0.5% of FM market

FM Market Country Overview: IFM PercentageAsia Pacific, 2011

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Drivers and Restraints M

ark

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Dri

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ark

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Re

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ain

ts

1-2 years 3-4 years 5-6 years

Compliance to regulations by FM suppliers

Adoption of a mature facilities management perspective

Difficulty in penetrating developing markets

Increasing multi-national companies

Lack of regulatory support

Focus on sustainability development

Lack of proper training and education on IFM concept

Impact: High Medium Low Source: Frost & Sullivan analysis.

Strong support from regulation bodies

Preference of local service providers

Saturated future IFM markets expected

Total FM Market: Key Market Drivers and Restraints Asia Pacific, 2012-2017

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Note: All figures are rounded. The base year is 2011. Source: Frost & Sullivan analysis.

Total FM Market Percent Revenue by End-user Sector

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FM Market – Competitive Overview

Philippines: ISS, Service Master, City Service Corp., Ecolab, Johnson Control International

Australia: Spotless, Compass, ISS, Transfield, Sodexo

Japan/South Korea: NTT Facilities, Aeon Delight, Samsung Everland, LG Serveone, Taisei

Thailand: PCS (Thailand), ISS, Adecco, Prompt Techno, Guts Investigation

Malaysia: Faber Group, Radicare, JCI, Sinar Jerneh, Harta Maintenance

Indonesia: ISS, Pangansari, Compass, G4S, Pt Indocater

New Zealand: Spotless, Transfield Services, UGL, ADT, Darroch

Singapore: ISS, Singapore Food Industries, Certis Cisco Security, Adecco, Keppel FMO

Vietnam: Pan Pacific Group, P. Dussman, Aden Services, HB Cleaning, CBRE

IFM Market: Facilities Management Key Market Participants by Country Asia Pacific, 2011

Source: Frost & Sullivan analysis.

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Source: Frost & Sullivan analysis.

Successful IFM Companies Overview

Percent of SalesTotal FM Market: Asia Pacific, 2011

DevelopmentLow Stable High

▼ ● ▲

Company

NameCurrent Situation Future Growth

Spotless Growth ▲

ISS Mature ▲

JLL Mature ●

UGL Mature ●

Sodexo Mature ▲

CBRE Mature ●

JCI Mature ●

Savills Growth ●

Colliers Growth ▲

High1 52 3 4

Low

High1 52 3 4

Low

High1 52 3 4

Low

High1 52 3 4

Low

High1 52 3 4

Low

High1 52 3 4

Low

High1 52 3 4

Low

High1 52 3 4

Low

High1 52 3 4

Low

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Service Segment

Company

Spotless ISS JLL UGL Sodexo CBRE JCI Savills Colliers

Cleaning

Catering

Security

Property Management

M & E

Office Services

Pest Control

IFM

Others

Laundry Energy management

Motivation Solutions, Personal and home solutions

Health and safety management, energy management

Facili-ties consulting

Asset manage-ment, land and farm manage-ment

Project manage-ment

Source: Frost & Sullivan analysis.

*Others refers to other major services offered that do not fall into any service segment mentioned in the scope of this study.

Successful IFM Companies Overview – Service Segments Involved

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End-user Sectors

Company

Spotless ISS JLL UGL Sodexo CBRE JCI Savills Colliers

Healthcare

Public Sector

Infrastructure

Education

Commercial

Manufacturing

Energy and Resources

Retail

Others

Leisure, sports and entertain-ment

Hotel, leisure and entertain-ment, food and beverage, pharmaceau-ticals

Spor-ting facili-ties, hotels, ports

Sport and leisure, seniors

Hotels, logistics

Leisure, rural, hotel

*Others refers to other major services offered that do not fall into any service segment mentioned in the scope of this study.

Successful IFM Companies Overview – End-user Sectors Involved

Source: Frost & Sullivan analysis.

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For Additional Information

Donna JeremiahCorporate CommunicationsAsia Pacific+603 6204 [email protected]

Carrie LowCorporate CommunicationsAsia Pacific+603 6204 [email protected]

Janice WungAssociateEnvironment & Building [email protected]