Benchmarking Reports Catalog http://www.best-in-class.com/Reports 1
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 1
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 2
Table of Contents
BIO-PHARMA AND MEDICAL DEVICE REPORTS ..................................................................... 3
LAUNCHING AND MARKETING PHARMACEUTICAL AND MEDICAL DEVICE PRODUCTS ................ 3
MARKET RESEARCH, COMPETITIVE INTELLIGENCE & INFORMATION MANAGEMENT .............. 17
CORPORATE LIBRARY SERVICES: BENCHMARKS & INSIGHTS FOR MANAGEMENT
EFFECTIVENESS ..................................................................................................................................................... 25
NEW PRODUCT PLANNING DEVELOPMENT & EARLY STAGE COMMERCIALIZATION .................. 27
MANAGED MARKETS, HEALTH OUTCOMES AND MARKET ACCESS .................................................... 33
BRAND AND PRODUCT MANAGEMENT ......................................................................................................... 36
MEDICAL AFFAIRS AND THOUGHT LEADER MANAGEMENT ................................................................. 40
SALES, MANAGED MARKETS SALES AND TRAINING RESEARCH .......................................................... 57
HEALTHCARE REFORM, GOVERNMENT AFFAIRS, POLICY, ADVOCACY AND COMMUNICATIONS
..................................................................................................................................................................................... 65
CLINICAL TRIALS .................................................................................................................................................. 70
MANUFACTURING, QUALITY AND REGULATORY OPERATIONS .......................................................... 73
SALES AND MARKETING ............................................................................................................... 80
BUSINESS OPERATIONS ................................................................................................................ 92
CUSTOMER SERVICE .................................................................................................................... 101
HUMAN RESOURCES .................................................................................................................... 104
EXCELLENCE SERIES .................................................................................................................... 112
EXCELLENCE SERVICES .............................................................................................................. 114
BENCHMARKING REPORTS CATALOG LIST ......................................................................... 118
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 3
BIO-PHARMA AND MEDICAL DEVICE REPORTS
Launching and Marketing Pharmaceutical and Medical Device Products
Forge Top-Tier Biopharma Digital Strategy & Experience
(PSM-343)
Price:$5,500 Click here to view
online
This benchmarking report explores how digital marketing leaders at
pharmaceutical and medical device companies utilize new tools and tactics to
educate key customers, enhance reach, increase speed, boost sales force
effectiveness, measure and increase customer satisfaction, and offset declining
HCP access.
Shaping an Impactful Global Marketing Organization in
Measurement and Instrumentation Sector
(PSM-345)
Price:$3,000 Click here to view
online
This report identifies the critical requirements for establishing an impactful global
marketing organization in the measurement and instrumentation sector. It provides
marketing leaders with insights regarding the activities falling under the purview
of marketing function; optimal allocation of marketing resources across markets,
products and services; effective relationships and governance models; and critical
competencies requisite for an effective global marketing function.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 4
Soliris: Translating Groundbreaking Science into a
Successful Orphan Drug
(PSM-342)
Price:$2,500 Click here to view
online
This case study reviews Soliris’ trajectory to achieving blockbuster orphan drug
status – recording net product sales worth $2.8 billion in 2016 - through Alexion’s
commercial expansion strategies, effective patient support programs and public
relations campaigns. The study also highlights the numerous challenges
encountered by the breakthrough therapy, most notably payer resistance to its
hefty price tag and competition from upcoming biosimilars; and how Alexion is
preparing to tackle these challenges.
What it Takes to Successfully Launch an Oncology Product
in the U.S. Marketplace
(PSM-341)
Price:$10,000 Click here to view
online
This comprehensive report is designed to inform oncology launch teams with
critical investment, staffing and timing benchmarks required for a successful
oncology product launch in the United States. This benchmarking report probes
oncology product investment levels for 12 companies and 20 U.S. project launches
across pre-launch, launch and post-launch periods. It includes staffing and budget
benchmarks across key commercial and medical activities for various market-entry
situations or market-entry archetypes: portfolios featuring multiple molecules
which treat single or multiple indications, and portfolios using single molecules to
treat individual cancer types. Also, this report outlines significant U.S. oncology
market-entry trends and success factors and probes the synergy or franchise effects
where multiple oncology products and indications create lift through shared
infrastructure.
Marketer Career Path Excellence: Best Practices for
Training and Developing High-Impact Healthcare Marketers
(PSM-339)
Price:$6,500 Click here to view
online
This benchmarking report identifies critical marketer training and development
approaches and best practices to guide better marketing career path planning and
execution at biopharmaceutical companies. It provides benchmarks around key
skills, competencies, training curriculum and content, common language, role
rotations, mentoring, external partnerships and career path development
approaches for forging high-impact marketing professionals and future leaders.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 5
Digital Innovation Path: Trends in Healthcare Digital
Marketing Innovation, Customer Engagement, Investment
and Approvals
(PSM-337)
Price:$4,400 Click here to view
online
This research provides critical insights into how savvy bio-pharma digital
marketers are expanding the reach and effectiveness of digital customer
engagement through emerging channels, measuring ROI for innovative activities,
right-sizing budget and staffing investment levels, and enhancing the digital
content and program review and approval process.
Growing Biopharma Digital Marketing Impact: Digitizing
Launch, Developing Talent and Optimizing Service
Alignment
(PSM-334)
Price:$4,450 Click here to view
online
This research identifies the critical drivers of digital marketing performance
excellence in the healthcare industry. It probes how savvy biopharma digital
marketers are enhancing the medical and commercial potential of new products,
improving alignment with brand teams, acquiring and training new digital
marketers, managing service delivery for key programs, and optimizing insource
vs. outsource mix.
Optimizing Biopharma Digital Marketing: Insights to
Improve Digital ROI, Performance Measurement, Field
Force Support & Mobile Engagement
(PSM-332)
Price:$4,400 Click here to view
online
This research provides a host of foundational benchmarks requisite to drive digital
marketing performance excellence in the healthcare industry. It identifies how
savvy digital marketers are utilizing new tools and tactics to reduce cost, enhance
sales force effectiveness, measure performance and ROI for important channels,
and key trends in mobile customer engagement.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 6
Medical Affairs Launch Excellence: Medical Affairs Role at
Launch in Medical Device Companies
(POP-274)
Price:$4,000 Click here to view
online
This study identifies the critical success factors for an effective medical affairs
launch support, as well as highlights strategies for successful thought leader
targeting and communication. Medical Affairs leaders at medical device
companies can utilize this study to develop successful launch strategies.
Disease Awareness Program Excellence: Structure, Activities
& Resources Needed for Effective Pipeline Support
(PSM-328)
Price:$6,200 Click here to view
online
This study provides benchmarks on current disease state awareness program
structure, spend, and activities that support pipeline products.
Finding & Showcasing Digital Impact: ROI, Performance
Metrics, Launch & Maximizing Digital Performance
(PSM-327)
Price:$5,000 Click here to view
online
This study identifies a host of foundational benchmarks required to achieve best-
in-class performance in digital marketing in the healthcare sector, and foster a
robust digital culture throughout the organization. It examines the top operational
areas for measuring and demonstrating return on digital investment, key drivers
and timing factors for maximizing return on investment, program approval
timeframes, cross-channel performance metrics for individual channels and
regulatory impact.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 7
Winning Necessary Resources for a Successful Product
Launch
(PSM-326)
Price :$9,500 Click here to view
online
This research was undertaken to help biopharmaceutical leaders develop
competitive launch and pre-launch activity budgets to ensure effective U.S. market
entry for new products. It delivers exclusive data on the cost of a pharmaceutical
product launch in today’s market.
Best-in-Class Pharma Digital Marketing Performance: Core
Services, Speed, Spend & Structure
(PSM-325)
Price:$5,000 Click here to view
online
This study examines the factors required to achieve performance excellence in
digital marketing in the health care sector, and foster a robust digital culture
throughout the organization. It provides benchmarks around structural, staffing &
budget trends, achieving multichannel maturity, and speed to execute key digital
tactics.
Key Trends & Innovative Activities in Biopharma Digital
Marketing
(PSM-324)
Price:$5,000 Click here to view
online
This study identifies the hotspots in digital and multichannel innovation and
evaluates key trends in successful education and engagement of physicians,
patients and other customer groups across online channels. It also assesses the
impact, effectiveness, and ROI of leading digital marketing activities and
programs.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 8
Pharma Digital Marketing Innovation: Service,
Measurement & Investment Trends to Maximize Customer
Impact
(PSM-309)
Price:$6,950 Click here to view
online
This study examines how leading organizations maximize the value provided by
the Digital Marketing function through efficient service delivery to both internal
and external customers, across different regions, business lines, and throughout the
product lifecycle. Leading insights in the study will help biopharma digital leaders
right-size their budgetary investments, optimize resource allocation to key
channels, and evaluate productivity and performance for all programs to
demonstrate premium value to senior leadership.
Patient-Focused Marketing: Engagement Milestones Along
the Patient Journey
(PSM-306)
Price:$8,300 Click here to view
online
This study explores the growing influence of patients in the biopharmaceutical
market and its impact on the activities and spends for marketing communications
with patients.
It also includes the current spending levels, key activities, and investment
allocation patterns for marketing to and interacting with patients.
Digital Marketing Excellence: Generating Top Value in an
Emerging Healthcare Function
(PSM-294)
Price :$5,500 Click here to view
online
This study helps healthcare companies measure and improve performance across a
wide range of Digital Marketing (DM) functional areas and activities. Also, the
study delivers insights on performance tracking, new tools and technologies,
demonstrating value, better alignment with brand teams, talent acquisition and
development, mitigating Regulatory risk, and investment trends.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 9
Best Practices in Launch Optimization: How Promotional
Efficiency can be Leveraged to Support Multiple Products &
Indications
(PSM-293)
Price :$5,260 Click here to view
online
This study identifies evidence-based benchmarks on the pros and cons of
managing multiple products via a franchise approach. The study focused on
uncovering proven tactics for efficiently deploying Sales and Marketing resources
to reduce the costliness of launching and promoting multiple products
simultaneously.
Best Practices in Advancing Customer Marketing:
Innovations in Engaging and Communicating with Health
Care Providers, Patients, Payers and KOLs
(PSM-280)
Price:$5,000 Click here to view
online
This study identifies how companies structure, staff and organize to find, use and
quickly incorporate innovative practices to improve marketing across all customer
groups.
Shaping the Marketplace to Support Successful Diabetes
Product Launches: Tactics for Educating KOLs, Physicians,
Patients and Payers
(SM-191)
Price :$7,100 Click here to view
online
This study explores the best practices in educating, informing and preparing the
marketplace for new diabetes products – through Physician, Patient, and Payer
education and publications, advocacy and communication strategies.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 10
Medical Device Marketing Excellence: Optimizing Group
Structure and Operations
(PSM-272)
Price:$4,500 Click here to view
online
This study helps medical device marketing executives maximize their productivity
and identify valuable insights critical to meet regulatory demands. The study also
presents different organizational segments for medical device marketing activities
and current trends in resource, structure and staffing levels. Also, the study also
highlights future changes to be expected in medical device marketing.
Success Factors and Failure Points in Oncology Product
Launches
(PSM-267)
Price :$8,500 Click here to view
online
This study explores each aspect of this framework for launch success and provides
an oncology segment as well as a data segment representing other therapeutic
areas combined. This comprehensive launch study delivers qualitative and
quantitative data on differentiation, pricing, physician and thought leader
education, payer and formulary access, launch readiness, resource allocation and
much more.
Educating the Market to Support Successful Product
Launches in Oncology
(SM-190)
Price:$6,800 Click here to view
online
This study explores the best practices in educating, informing and preparing the
marketplace for new oncology products – through Physician, Patient, and Payer
education and publications, advocacy and communication strategies.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 11
New Product Launch Spend: What It Takes To Win In The
U.S. Market
(PSM-262)
Price:$8,000 Click here to view
online
This study report provides current data on funding levels necessary bring a new
product into the U.S. market, during the launch year and for each of the three years
preceding product introduction. Brand and marketing leaders will be able to use
the results of this study to identify shifts in spending priorities across the industry
and to compare spending levels for their own launch preparation programs against
industry averages.
Success Factors and Failure Points in Metabolic Product
Launches
(PSM-266)
Price:$8,500 Click here to view
online
This study explores each aspect of this framework for launch success and provides
a metabolic/diabetes segment as well as a data segment representing other
therapeutic areas combined. In addition, the study presents launch leaders'
perspective on the current and future risk levels for an array of pitfall factors that
can affect a launch, from patient and payer to physician and regulatory.
Launching Pharmaceutical Megabrands: Best Practices in
Marketing Blockbusters
(SM-124)
Price :$7,962 Click here to view
online
The findings in this study reveal the winning strategies, practices, team structures
and investment patterns that distinguish successful new products. Additionally,
the report includes case studies detailing the successful launches of 16 blockbuster
products.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 12
Success Factors and Failure Points in Cardiovascular
Product Launches
(PSM-264)
Price:$8,500 Click here to view
online
This study presents launch leaders' perspective on the current and future risk levels
for an array of pitfall factors that can affect a launch, from patient and payer to
physician and regulatory.
Success Factors and Failure Points in Biopharmaceutical
Product Launches: An updated Road Map for Strong
Market Entry
(PSM-261)
Price:$8,500 Click here to view
online
This study presents launch leaders' perspective on the current and future risk levels
for an array of pitfall factors that can affect a launch, from patient and payer to
physician and regulatory.
Educating the Marketplace to Support Successful Diabetes
Product Launches
(PSM-246)
Price:$8,000 Click here to view
online
This study will inform launch leaders on the most effective physician, payer and
patient education practices conducted from clinical development through launch.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 13
Marketing Performance Benchmark: Optimizing Staff
Levels to Drive Growth in Medical Devices
(PSM-244)
Price:$2,700 Click here to view
online
This study will aid organizations to benchmark strategic and tactical marketing
activities with top companies in the medical device-healthcare sector, to support
their product portfolio in driving corporate growth and profitability.
Shaping the Marketplace to Support Successful Oncology
Product Launches: Tactics for Educating KOLs, Physicians,
Patients and Payers
(PSM-243)
Price:$8,000 Click here to view
online
This study will inform launch leaders on the most effective physician, payer and
patient education practices conducted from clinical development through launch.
Educating the Market: Creating Value through Support of
Continuing Medical Education
(SM-180)
Price :$6,995 Click here to view
online
This study identifies the salient trends and likely directions of CME in the North
American and European marketplaces practices. Marketing executives and
managers can use the key benchmark metrics, executive insights and
recommendations in this report to map a path to future success in support of CME.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 14
Best Practices in Global Pharmaceutical Launches
(SM-120)
Price:$7,000 Click here to view
online
Discover how the world's leading pharmaceutical companies develop global
launch strategies, manage launch teams, cultivate thought leader support, integrate
marketing activities, and conduct a host of other critical launch activities.
Pharmaceutical Product Launch Evaluation Excellence:
Processes & Measures to Evaluate Launch Success
(PSM-230)
Price:$4,500 Click here to view
online
Excellence in product launch evaluation across multiple product launches sets
protocols around the launch evaluation process, key performance measures and
recalibration of targets post-launch. This study captures quantitative and
qualitative data, yielding key findings and insights, around the current and future
landscape of product launch evaluation at pharmaceutical and biotech companies.
Product Re-Launch Excellence: Transforming Lackluster
Pharmaceutical Products Into Market Success Stories
(SM-170)
Price:$4,651 Click here to view
online
This report probed best practices and lessons learned in successful product re-
launches. It also includes two highly successful re-launch case studies: the history
and lessons learned from Zithromax and Wellbutrin – two blockbuster products
that nearly failed in the marketplace during their initial launches. This report
serves as a guide to achieve an excellent product re-launch.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 15
Innovations in Patient-Focused Initiatives: Case Studies in
Reaching, Engaging and Supporting Patients
(PSM-239)
Price:$4,575 Click here to view
online
As pharmaceutical, biotechnology and medical device companies seek new “go-
to-market” strategies and tactics, they have explored new ways to approach and
engage patient populations. This report examines the programs and initiatives
aimed at directly affecting the lives and treatment of patients.
Growing Lone Products into Broad-Based Brands: Best
Practices in Trademark and Branding Development
(SM-161)
Price:$2,798 Click here to view
online
In this report, top brand teams in the pharmaceutical industry discuss how to best
manage the complexities of branding and launching multiple indications of an
active ingredient.
Building Pharmaceutical Blockbusters in a Crowded Market
(PSM-155)
Price:$2,334 Click here to view
online
The slides in this report will enable pharmaceutical executives to understand the
winning strategies, resource allocations, team structures and investment patterns
that support successful marketing planning – especially for products that are
second or third to market.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 16
Ensuring a Successful Product Launch through Effective
Process and Authority Roles
(POP-223)
Price:$3,490 Click here to view
online
This study examines the key assessment factors and processes involved in the
New Product Assessment process, who the key stakeholders in Governance
Groups are and what their roles are in the process, new product readiness decision
rights/stakeholder authority and tools used in post-launch assessment.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 17
Market Research, Competitive Intelligence & Information Management
Market Research Vendor Excellence: Exclusive Vendor
Management
(PSM-340)
Price:$3,300 Click here to view
online
This Best Practices, LLC benchmarking report probes well-established and newly
emergent models and trends in exclusive market research vendor management.
Particularly, this report establishes benchmarks around exclusive vendor
partnerships management, use and extent of outsourcing of exclusive vendors,
evaluation and return on investment, automation in vendor management and key
lessons learned in exclusive vendor management.
Competitive Intelligence Excellence Benchmark: Creating a
High-Value CI Function to Drive Better Business Decisions
(PSM-335)
Price:$6,000 Click here to view
online
This report identifies best practices and innovative approaches for enhancing the
strategic role and impact of the competitive intelligence function within bio-
pharmaceutical companies. In particular, it delivers industry benchmarks around
the structure and leadership of the competitive intelligence function, key
competitive intelligence sources and activities; resource levels, use of third party
vendors and requisite employee competencies.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 18
Enabling Marketing Insights and Superior Competitiveness
Through Faster Market Research Approvals
(PSM-323)
Price:$7,000 Click here to view
online
This study evaluates how biopharmaceutical companies involved in specialty
therapeutic areas and rare diseases manage the market research approval process. It
provides insights, metrics and best practices around the management of roles and
responsibilities, cycle times, honoraria requirements, non-conforming requests and
vendors.
Big Data in Pharma: Current & Future Trends for Big Data
Utilization Across the Health Outcomes Research Function
(PSM-317)
Price:$5,000 Click here to view
online
This study probes the current & future trends, winning strategies and best practices
for Big Data utilization across the Health Outcomes Research function. It
investigates the most useful data types and sources for key HEOR decisions;
governance policies and leadership and the most impactful data producers,
dissemination channels and targets.
Big Data in Pharma: Current & Future Trends for Big Data
Utilization Across Commercial Function
(PSM-315)
Price:$5,000 Click here to view
online
This study probes the current & future trends, winning strategies and best practices
for Big Data utilization across the commercial function. It offers benchmarks
around the most useful data types and sources for key commercial decisions;
governance policies and leadership; and the most impactful data producers,
dissemination channels and targets.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 19
Big Data in Pharma: Current & Future Trends for Big Data
Utilization Across Medical, Commercial and HEOR
Functions
(PSM-311)
Price:$7,500 Click here to view
online
This study probes the current trends and best practices in utilizing Big Data across
medical, commercial and HEOR segments. It investigates the most valuable big
data projects, big data capabilities required, staffing and budget levels and
governance policies.
Analytics Excellence: Current & Future Trends for Big Data
Utilization in Pharma
(PSM-310)
Price:$7,000 Click here to view
online
This study probes the current trends and best practices in utilizing Big Data in both
medical and commercial settings in the pharmaceutical sector. It investigates the
data types, data partnerships, and staffing/budget levels companies are using as they
move to a more analytically based approach to commercial, HEOR & medical
decisions.
Forging Deep Insights to Grow the Business: How Market
Research Organizations Optimize the Mix of Tracking
Research and Insight-Oriented Research
(PSM-308)
Price:$3,800 Click here to view
online
This study shows the ideal allocation of market research resources to best serve
internal customers. The study assessed the types of projects conducted and their
respective values, as well as the internal structures and training needed to
successfully manage the projects.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 20
Pharma Social Media Listening: Benchmarking Innovative
Practices in the Healthcare Industry
(PSM-303)
Price:$4,150 Click here to view
online
This study helps healthcare companies improve their Social Media Listening (SML)
programs to capture maximum patient and market insights while maintaining strict
compliance. The study delivers crucial benchmarks from industry-leading
companies on key Listening activities, platforms, websites monitored, data
gathered, approval processes, and Adverse Events reporting and management.
How Successful Companies Create and Develop a High-Value
CI Function to Drive Better Business Decisions
(PSM-302)
Price:$6,000 Click here to view
online
This study identifies best practices and innovative methods for improving the
strategic role and impact of the Competitive Intelligence function within the
pharmaceutical and related industries. The study provides health care industry and
CI leaders with metrics and insights they can use to increase the value of their
function and generate greater influence within the corporation.
Innovation in the Pharma Industry: Market Research Tools,
Technologies and Approaches to Improve Consumer
Interactions
(PSM-300)
Price:$6,800 Click here to view
online
This benchmarking study to identify current and evolving approaches for qualitative
and quantitative consumer marketing research techniques and tools in
pharmaceutical and medical device companies. This research examines the
changing landscape for qualitative and quantitative research.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 21
Market Research Efficiency Benchmark: Using External
Personnel and Automation to Maximize Effectiveness
(PSM-288)
Price:$5,500 Click here to view
online
This study identify strategies, solutions, and the transition process Market Research
groups are undergoing in the near future, this study seeks to help pharma and
biotech executives and managers create more efficient groups and processes.
Best Practices in Competitive Intelligence: Policies &
Guidelines that reduce Corporate Risks
(PSM-260)
Price:$4,000 Click here to view
online
This study identifies the key benchmarks of world-class companies for optimizing
CI operations and working with the Legal department to develop policies. CI
leaders can use this research to help create or maintain policies and guidelines
regarding CI operations as well as to compare their data collection practices and
resource/structural benchmarks with those of leading organizations.
Market Research Vendor Management Excellence:
Evaluating the Use of Exclusive Vendor Partnerships
(PSM-265)
Price:$3,690 Click here to view
online
This study examines vendor management strategies to help bio-pharma market
research groups provide support and value that aligns with broader organizational
goals and commercial objectives.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 22
Building and Sustaining Winning Competitive Intelligence
Organizations
(SM-175)
Price:$7,995 Click here to view
online
This study can help executives learn how top corporate competitive intelligence
organizations use data to drive strategy and market success. To determine how best-
in-class companies proactively manage their CI functions to sustain efficiency and
profitability, Best Practices, LLC researched several major topic areas: (1) creating
and communicating CI value, (2) optimal structure and alignment, (3) resource
levels, (4) key primary and secondary intelligence.
Market Research: Impending Challenges And Changes To A
Core Pharmaceutical Function
(SM-189)
Price:$4,500 Click here to view
online
This study captures quantitative benchmarks and qualitative insights which provide
companies with a deeper understanding of the future of market research.
Specifically, the study covers the changing roles, responsibilities and trends in
market research.
The Future of Market Research: Challenges and Changes in
a Core Pharmaceutical Function
(PSM-245)
Price:$4,100 Click here to view
online
This study reveals the future prospects of the market research function and its
applications. By identifying recent trends, new directions, and best practices in
Market Research, executives can aid and accelerate advancement of other business
functions like Product Development.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 23
Competitive Intelligence Policies, Ethics and Data Collection:
Navigating the Gray Zone
(SM-179)
Price:$5,352 Click here to view
online
This study understands how U.S. pharmaceutical and biotechnology organizations
can optimize their CI operations while working within defined guidelines. In
addition, the study looked at how CI groups work with legal groups to develop
standard operating procedures for data collection that are in the best interests of the
organization as a whole and to maximize the CI department’s ability to deliver
results.
Delivering Maximum Brand Impact Via Pharmaceutical
Market Analytics
(SM-174)
Price:$3,487 Click here to view
online
Although Market analytics insights can be vital to corporate success, the function’s
full value often remains unrealized. This research examines how to maximize the
business value of analytics through optimal structuring, staffing and positioning of
analytics activities. Executives can use this information to demonstrate business
value and win the recognition and resources needed to achieve and sustain high
performance levels.
Pharmaceutical Competitive Intelligence Excellence:
Optimizing Data Collection within Approved Guidelines
(PSM-226)
Price:$3,995 Click here to view
online
This report discusses how U.S. pharmaceutical and biotechnology organizations
can optimize their CI operations while working within defined guidelines and also
includes how CI groups work with legal groups to develop standard operating
procedures for data collection that are in the best interests of the organization as a
whole and to maximize the CI department’s ability to deliver results.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 24
Managing the Competition: Turning Competitive Intelligence
into Strategy
(SM-157)
Price:$7,502 Click here to view
online
This report takes an in-depth look at: structure, information gathering,
communication and information use. This study will provide you with the tools to
develop a leading-edge CI function and manage the competitive landscape to
consistently succeed.
Developing the High-Performance Market Research Function
(SM-169)
Price:$7,949 Click here to view
online
This report examines how companies have created exceptional market research
operations. Performance-critical topics that are covered in depth include optimizing
structure for maximum personnel and resource efficiency, ensuring value and
relevance in market research findings, managing the performance of career and
rotational staff professionals and rotational employees, achieving excellence in
productivity and process.
Optimizing Oncology Market Research & Analytics
(PSM-217)
Price:$1,391 Click here to view
online
This 40-slide presentation will help pharmaceutical and biotech companies evaluate
and improve the effectiveness of their oncology market research and analytics
(MR&A) programs.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 25
Corporate Library Services: Benchmarks & Insights For Management Effectiveness
Library Services Benchmarks 2017: Corporate Library Services
in the Pharmaceutical Industry
(POP-281)
Price:$2,000 Click here to view
online
This report delivers 2017 benchmarks for key services and resources provided by
libraries and information centers within the biopharmaceutical industry. Library and
information center leaders can utilize this report to compare their potential user base
penetration, cost recovery practices, chargeback policies, service offerings, recent
innovations, staffing, outsourcing, and budget levels with those of other library and
information services organizations across the biopharmaceutical industry.
Library Services Benchmarks 2016: Corporate Library Services
in the Pharmaceutical Industry
(POP-273)
Price:$2,750 Click here to view
online
This study provides 2016 benchmarks for selected services and resources provided by
libraries and information centers within the biopharmaceutical industry. Library and
information center leaders can use this study to compare the scope, cost, volume and
delivery of library services at their organizations with those at other leading
biopharmaceutical organizations.
Pharmaceutical Library Services: Staffing, Resources and
Activities Critical to Corporate Libraries
(POP-248)
Price:$1,500 Click here to view
online
This study will help library and information center leaders compare scope, volume,
cost, and delivery of library services at their companies with those at other
organizations within the bio-pharmaceutical industry.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 26
2015 Library Services Benchmarks: Corporate Library Services
in the Pharmaceutical & Medical Device Industries
(POP-258)
Price:$2750 Click here to view
online
This mini-benchmarking study was undertaken by Best Practices, LLC in collaboration
with the Pharmaceutical & Health Technology (PHT) Division of SLA to develop
2015 benchmarks for selected services and resources provided by libraries and
information centers within the biopharmaceutical industry. The study also identifies
the key areas of innovation and service strategies that can be adopted by corporate
libraries to deliver quality services within tight budgets.
Benchmarks for Corporate Library Services in the
Pharmaceutical & Medical Device Industries
(POP-254)
Price:$2000 Click here to view
online
This research provides current benchmarks for selected services and resources
provided by libraries and information centers within the biopharmaceutical industry.
Corporate library and information center leaders can compare the scope, volume, cost,
and delivery of library services at their companies with those at other leading
biopharmaceutical companies with the help of this study.
Corporate Library Services: Benchmarks & Insights for
Management Effectiveness
(POP-220)
Price:$3,095 Click here to view
online
This report discusses that in an era of increasing resource costs and tight budgets,
library managers are often metrics wizards, keeping internal statistics on everything
from service levels to website hits to customer feedback. Yet few have access to data
that would allow comparisons of their services and resources to those of libraries in
similar companies.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 27
New Product Planning Development & Early Stage Commercialization
Pharmaceutical New Product Planning Excellence: Structure &
Activities that Drive Profitability & Growth
(PSM-333)
Price:$8,000 Click here to view
online
This study was undertaken to examine the role and impact of New Product Planning
function on pharma product commercialization. In particular, it delivers benchmarks on
the structure, resources and activities of New Product Planning groups.
Launching A Specialty-Care Blockbuster Franchise in Hepatitis C:
How Sovaldi & Harvoni Rewrote New Product Launch History
(PSM-322)
Price:$2,500 Click here to view
online
This study reviews key aspects of Sovaldi’s launch, including prevalence of Hep C,
Sovaldi’s method of action, key aspects of its product launch, results of launch, payers’
reaction to pricing, Gilead’s response to pricing criticism, patent challenges and the
entrance of Harvoni.
Developing High-Impact Communication Forms to Brief Senior
Leaders: Optimizing Competitive Assessment & Data Disclosure
Summaries
(PSM-318)
Price:$3,900 Click here to view
online
This study provides insights into creating effective Market Landscape Summaries, Clinical
Development Profile Maps, and other critical executive briefs. It will aid Market
Intelligence & Analytics leaders in crafting high-impact landscape assessments that meet
the needs of senior leadership.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 28
Fixed Dose Combination Products
(POP-232)
Price:$4,100 Click here to view
online
This study identifies the successful strategies on developing and commercializing FDC’s.
Companies can use this study to understand and evaluate the benefits and avoid the pitfalls
into conceptualizing a new FDC in the market.
Driving Growth Through Planning, Structure and Activities: Best
Practices in Pharmaceutical New Product Planning
(SM-182)
Price:$7,000 Click here to view
online
This study identifies the structure and roles of NPP groups as well as the full set of
activities that NPP groups perform across the development cycle. The study details the
strengths and weaknesses of various NPP organizational structures and how the
operational characteristics of the NPP function evolves as a company matures.
Pharmaceutical New Product Commercialization: Preparing for
Market Success
(PSM-227)
Price:$4,595 Click here to view
online
This report examines the winning strategies, structures, and best practices in early-stage
product commercialization and portfolio management and also highlights the Global
Product Strategy’s placement in the corporate organizational chart to determine a best fit
for the organization to provide optimal support.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 29
Product Commercialization Excellence: Preparation and
Management of Fixed-dose Combination (FDC) Drug Products
(POP-226)
Price:$5,100 Click here to view
online
This study helps to better understand fixed-dose combination (containing two or more
active pharmaceutical ingredients) product development strategies and timelines.
Pharmaceutical New Product Planning: Structure and Activities
to Drive Growth and Profitability
(PSM-229)
Price:$9,000 Click here to view
online
This report identifies the structure and roles of NPP groups as well as the full set of
activities that NPP groups perform across the development cycle and also examines the
strengths and weaknesses of various NPP organizational structures and how the
operational characteristics of the NPP function evolves as a company matures.
Bolstering Product Portfolios: Resources, Structure and Process
for Effective In-licensing Organizations
(OP-93)
Price:$3,328 Click here to view
online
Gain insight into how to structure in-licensing organizations, develop processes that
facilitate the ability to identify the best opportunities and move smoothly from initial
contact to binding agreement.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 30
From Genes to Giants: Best Practices in Early-Stage Product
Commercialization
(SM-162)
Price:$5,058 Click here to view
online
This report provides crucial insights and thorough analyses of how industry-leading
companies develop successful early-stage commercialization (pre-clinical through Phase
II) campaigns and portfolio management programs.
Driving Growth through New Product Planning and Strategic
Alliances
(SM-135)
Price:$5,622 Click here to view
online
Drive overall growth through a well-managed portfolio by addressing current and long-
term needs in your company’s new product planning and strategic alliance systems.
Pharmaceutical Science Excellence: CMC Activities, Resources
and Performance
(POP-225)
Price:$10,500 Click here to view
online
This study helps to better understand resource and investment levels, expertise, and
activities in global (pre-launch) Chemistry, Manufacturing and Control (CMC)
operations in top pharmaceutical companies. The study also intended to provide
executives with data to assess the effectiveness and efficiency of their CMC operations
and provide insights to improve drug development programs.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 31
Managing Cross-Functional Teams for Pharmaceutical Product
Commercialization Excellence
(HR-63)
Price:$4,015 Click here to view
online
This benchmarking report highlights the following areas of cross-functional team
management: Cross-Functional Team Structures; Collaboration and Productivity
Processes; People Management; Decision-Making Processes; Communication and
Collaboration; Resource Allocation.
Pharma Bioequivalence Strategies: Performance Metrics,
Processes & Trends
(POP-234)
Price:$3,900 Click here to view
online
This study identifies key cost, quality and productivity metrics for the process of
conducting bioequivalence studies required to bring a new generic drug to market.
Specifically, the study looks at the growing trend in outsourcing for bioequivalence
studies.
CRO Bioequivalence Strategies: Performance Metrics, Processes
& Trends
(POP-233)
Price:$3,500 Click here to view
online
This study aims to identify key cost, quality and productivity metrics for the process of
conducting bioequivalence studies required to bring a new generic drug to market.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 32
Oncology Global Strategic Marketing: Benchmarking Budget
Levels & Service Scope
(PSM-271)
Price:$6,200 Click here to view
online
This study identifies valuable insights for Oncology-GSM leaders in budgeting and
strategic planning. Specifically, this new study seeks to help GSM organizations
understand the investment levels, marketing activities, timing and structures needed to
successfully steer products and pipeline programs through the complex Oncology
marketplace.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 33
Managed Markets, Health Outcomes and Market Access
Optimizing the Managed Markets Function: Roles, Structures,
Resources and Activities
(PSM-312)
Price:$5,100 Click here to view
online
This study assesses the operational performance of managed markets functions within
small and mid-cap pharmaceutical companies. It benchmarks the budget and staffing
levels, organizational models, role of clinical specialists, and compensation structure of
managed markets functions.
Reshaping Commercial Models to Serve ACOs, IDNs &
Emerging Provider Networks
(PSM-314)
Price:$7,300 Click here to view
online
This study is designed to assist pharmaceutical and medical device companies in
developing an effective strategy for serving Accountable Care Organizations and
Integrated Delivery Networks in the rapidly changing U.S. healthcare marketplace. It
assesses the relative impact and priority of key practices as well as the failure points that
influence overall ACO/IDN service performance.
Best Practices in Developing a Structured Career Path for the
Managed Markets Professional
(PHR-214)
Price:$2,500 Click here to view
online
This study depicts how the managed market sales function is organized, including
possible career path progression models, performance measurements, promotion
eligibility requirements, and trends around other factors that improve engagement and
performance.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 34
HOLs: The New Payer Facilitator: How Health Outcomes
Liaisons Navigate Health Care Reform and Create Value within
the Industry
(PSM-287)
Price:$5,250 Click here to view
online
This study will help pharma and biotech executives and managers identify how leading
companies deliver exceptional HOL services in an increasingly challenging business
environment. The research also examines best practices in HOL management and
identifies future trends expected to impact the HOL function.
Serving the Healthcare Needs of Employers: Employer Market
Strategies and Tactics
(PSM-237)
Price:$3,395 Click here to view
online
This report frames the current employer market landscape and analyzes how leading
companies organize their employer groups, conceive of their efforts, and operate in the
field. Managed Care, Managed Markets, and other Sales and Marketing heads can use
the metrics and narrative insights contained in this report to compare their employer
groups to those of other top companies, or to spearhead a new employer market effort
within their own organization.
Best Practices in Utilizing Health Outcomes Data
(PSM-236)
Price:$4,000 Click here to view
online
This study aims to discover and collect best practices in how companies use and review
the use of Health Outcomes data in promotional/commercial settings.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 35
Understanding Managed Markets: Effective Marketing
Research Structures & Activities to Maximize Payers Access &
Insights
(SM-183)
Price:$4,600 Click here to view
online
This report identifies the Market Research structures and activities that best support the
Managed Markets function in gaining payer access and insights around pharmaceutical
products, as well as captures executives’ best practices and lessons learned for working
successfully in the current payer-driven environment.
Managed Markets Market Research: Effective Structures &
Activities for Gaining Maximum Payer Access & Insight
(PSM-233)
Price:$3,995 Click here to view
online
This study examines the corporate structures and activities for Managed Markets
market research (MMMR) that are most effective for gaining payer insights.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 36
Brand and Product Management
Best Practices in Global Branding for New Products: Creating an
Effective Global Brand for New Products and Ensuring
Alignment across Geographies and Affiliates
(PSM-331)
Price:$5,000 Click here to view
online
This study benchmarks the important aspects of the global branding process, including
activities, timing, positioning, key message development, regional alignment and the
tradename process. It also provides benchmarks around agency utilization & cost, and
alignment with affiliates.
Best Practices in Expanding a Medical Device Product Portfolio
Without Cannibalizing an Established Brand
(PSM-301)
Price:$3,900 Click here to view
online
This study identifies successful strategies and tactics for marketing multiple brands for
the same indication or area of use without cannibalizing an existing portfolio. Special
attention was given to strategies for managing resources and for avoiding or controlling
product cannibalization.
Best Practices in Expanding a Product Portfolio Without
Cannibalizing an Established Pharmaceutical Brand
(PSM-298)
Price:$4,400 Click here to view
online
This study identifies successful strategies and tactics for marketing multiple brands for
the same indication or area of use without cannibalizing an existing portfolio. Special
attention was given to strategies for managing resources and for avoiding or controlling
product cannibalization.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 37
Lifecycle Management Excellence: High-Performing Strategies
Used to Maximize Potential Of Mature Brands
(PSM-283)
Price:$5,500 Click here to view
online
This study is designed to help brand and marketing leaders identify winning lifecycle
management (LCM) strategies they can use to extend the commercial life of bio-
pharmaceutical products. The study examines ROI and future viability of 20 different
LCM strategies. In addition, the research provides insights into which strategies will
survive as they are faced with a changing pharmaceutical environment.
Online Patient Support Excellence: Using Brand Website
Services to Grow Loyal Customers
(PSM-258)
Price:$3,929 Click here to view
online
This study examined 10 leading biopharmaceutical products that treat chronic
conditions, such as rheumatoid arthritis, osteoporosis and cancer, for which treatment is
often expensive and patient education and long-term support are essential.
Using Public Relations to Launch, Grow and Extend your Brands
(SM-181)
Price:$6,800 Click here to view
online
This study identifies the most current and effective PR tools and calls-to-action, and
explores how top companies align these tactics with each stage of a product’s lifecycle.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 38
Best Practices in Designing Effective Brand Teams: Brand
Governance and Brand Team Management
(PSM-221)
Price:$3,495 Click here to view
online
This report explores how high-performing brand teams coordinate, communicate, and
execute critical activities to drive brand growth. It yields insights into how pharmaceutical
and biotech companies structure and manage their cross-functional brand teams to
facilitate brand performance. The study also examines how brand teams manage their
stakeholder relationships and decision rights.
Raising Disease State Awareness: Best Practices in Internal Brand
Messaging for New Products
(OP-106)
Price:$7,200 Click here to view
online
This study identifies the best practices of veteran pharmaceutical executives for all aspects
of communicating disease state information within their companies. The study also gives
particular attention to communication challenges around products that were first in class
or that treat conditions that are largely unknown or stigmatized including HIV, erectile
dysfunction, high cholesterol, overactive bladder, restless legs and others.
Winning Brand Team Management: Best Practices in Leadership,
Work Practices, Structure and Performance Management
(SM-177)
Price:$4,115 Click here to view
online
This report identifies how pharmaceutical and biotech companies structure and manage
their cross-functional brand teams to facilitate brand performance. The study also
examines how brand teams manage their stakeholder relationships and decision rights.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 39
Public Relations Excellence: Using PR to Launch, Grow and
Extend your Brands
(PSM-231)
Price:$8,000 Click here to view
online
This study identifies what Public Relations activities are most effective at educating and
informing consumers at different points in a product's lifecycle. The study also delivers
insights into what Public Relations channels, tactics and calls-to-action are most effective
for reaching consumers of pharmaceutical products. Three case studies of successful
products are included in the study to highlight Public Relations tactics at different
lifecycle stages.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 40
Medical Affairs and Thought Leader Management
Investigator Initiated Trials Management
(POP-282)
Price:$5,500 Click here to view online
This benchmarking report provides a detailed roadmap for pharmaceutical and
medical device companies to improve their investigator-initiated trial (IIT)
management. In particular, this report delivers insights on IIT management team
structure, staffing, budget, IIT proposal evaluation, performance improvement,
publication metrics and communication channels.
Medical Affairs Strategies to Deliver Value to Payer Groups
(POP-284)
Price:$5,000 Click here to view online
This benchmarking report identifies leading Medical Affairs strategies for payer and
Accountable Care Organization (ACO) / Integrated Delivery Network (IDN)
engagement success. In particular, it delivers metrics and insights around payer and
ACO/IDN segmenting and targeting; data presentation; field resource deployment;
staff training; internal coordination; desired staff background; success factors and
key challenges.
Benchmarking Field Medical & Field Outcomes and Pricing
KOL Engagement Strategies
(POP-288)
Price:$2,200 Click here to view online
This benchmarking research examines current industry trends and best practices for
field-based medical and field-based outcomes and pricing teams in North America,
Europe, APAC and Emerging Markets. Specifically, this report provides benchmarks
around virtual HCP engagement; field medical team deployment and reporting
relationships; and activity levels and product coverage.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 41
Benchmarking the Roles and Responsibilities for U.S.-Based
Field Medical Team Interactions with Managed Care
Customers
(POP-283)
Price:$6,000 Click here to view online
Best Practices, LLC undertook this benchmarking research to deliver insights around
the roles, responsibilities, resources and activities for U.S.-based payer liaison
medical teams. This report also contains qualitative information from study
participants on the value, weaknesses and best practices surrounding the use of field
medical roles to interact with the payer community.
Real World Data and Medical Affairs: Best Practices in
Maximizing its Use and Producing Results
(POP-285)
Price:$6,200 Click here to view online
Best Practices, LLC undertook this benchmarking research to understand Medical
Affairs' role and responsibilities in the execution of Real World Data program. This
report establishes benchmarks around the collection, generation, analysis and
dissemination of Real World Data. Also, it provides insights around the publication
strategies, key performance indicators and the pros and cons of various forms of Real
World Data.
Deploying the iPad or Android-Based Tablet to Medical
Science Liaison Teams: Benchmarking Training and
Effectiveness
(POP-286)
Price:$4,000 Click here to view online
Best Practices, LLC undertook this benchmarking research to identify the key
challenges, lessons learned and best practices when deploying iPads or android-
based tablets to MSL teams. Specifically, this report provides benchmarks around the
extent of device implementation, training around tablet usage, content delivery and
usage, tablets compliance with CRM systems, security concerns and measurement of
key performance indicators.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 42
Medical Affairs' Role in Patient Engagement Activities
(POP-280)
Price:$5,800 Click here to view online
This benchmarking report delivers industry metrics and insights on key aspects of
patient engagement programs including collaboration, activities, support, and
involvement. Key benchmarks revolve around the role and responsibilities of the
Medical Affairs function in different patient engagement activities like patient health
outcomes, advocacy, education and medication adherence. Medical Affairs leaders
can refer to this report to identify the patient engagement activities/strategies that
work best for each group of stakeholders and gain insights into critical lessons
learned and pitfalls.
Best Practices in Managing Board Meetings in the Global
Market
(PSM-338)
Price:$4,000 Click here to view online
This study provides insights into conducting advisory boards and utilizing advisory
board feedback to add value across the development and marketing process at bio-
pharmaceutical companies. In particular, it provides benchmarks around the
structure, planning, execution and utilization of advisory board feedback.
Determining Best Practices for Data Dissemination Policies for
Global Field Medical Teams
(POP-279)
Price:$1,999 Click here to view online
This study provides insights into formulating guidelines around on-label and off-
label data discussions for global field medical teams to ensure compliance and
consistency.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 43
Best Practices in Scientific Publications Strategy: Managing
Reputation, Clinical Trial Results and Commercial Relevance
(POP-277)
Price:$4,900 Click here to view online
This study provides benchmarks around the core aspects of the scientific publication
function including the structure and leadership of publication groups; publication
strategy creation and data delivery; publication channel utilization across product
lifecycle; publication effectiveness and transparency; and publication staffing and
budget.
Strategies for Developing Strong Field-Based Medical Teams
(POP-278)
Price:$5,500 Click here to view online
This research provides insights into the deployment of medical science liaisons,
health outcomes liaisons, nurse educators and their direct field-based supervisors.
In particular, it delivers benchmarks around field-based medical team staffing,
activity timing, and training.
Critical Strategies to Develop Strong Medical Information
Groups
(POP-276)
Price:$3,900 Click here to view online
This research delivers critical benchmarks for the Medical Affairs function to
develop strong Medical Information groups. It delivers benchmarks around
leadership and structure of Medical Information groups, alignment of information
activities with compliance requirements, tactics for efficient internal collaboration
and resource levels required to create successful Medical Information groups.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 44
Collaborating with Patient Advocacy Groups to Educate the
Marketplace
(PSM-330)
Price:$4,000 Click here to view online
This benchmarking research identifies ways for bio-pharmaceutical companies to
effectively collaborate and manage relationships with patient and professional
advocacy groups. It also delivers benchmarks around the ideal structures and skill
sets for pharma groups that deal with advocacy groups and evolving trends and
challenges in patient advocacy.
Best Practices in Leading Medical Education Programs:
Benchmarking Education Program Services, Trends &
Effectiveness at Pharmaceutical Companies
(POP-275)
Price:$5,200 Click here to view online
This research was conducted to inform those who lead medical education programs
at biopharmaceutical and medical device organizations regarding funding, staffing,
program types and structure for this function or group. It reviews emerging Medical
Education trends and explores how leading organizations deploy medical education
programs and measure their effectiveness and value.
Benchmarking Professional Medical Education Excellence:
Structures, Resources and Activities to Optimize Large
Biopharmaceutical Education Groups
(POP-269)
Price:$6,200 Click here to view online
This research was conducted to inform those who lead medical education programs
at large biopharmaceutical companies about the proper size, structure and resourcing
for the medical education function. It reviews emerging Medical Education trends at
medical device and pharmaceutical organizations regarding funding and program
types.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 45
Medical Affairs’ Critical Role in Payer Interactions
(POP-271)
Price:$5,500 Click here to view online
This study was undertaken to better understand the role of Medical Affairs in critical
payer interactions and identify best practices in developing effective relationships
with payers. This report also delivers benchmarks around the required resource
levels, talent acquisition and training for maintaining effective payer relationships,
and payer segmentation and prioritization.
Organizing and Aligning Medical Education Roles in the
Medical Device Industry: Optimizing the Structure, Resources
and Activities to Improve in Medical Education Delivery
(POP-268)
Price:$3,300 Click here to view online
This study explores emerging trends in Medical Education at medical device
companies regarding funding and program types. It establishes benchmarks around
the appropriate size, resources required and structure for Medical Education groups.
Developing Strong Internal Thought Leader Management
Capabilities Inside Medical Affairs
(POP-267)
Price:$5,400 Click here to view online
This study explores how leading biopharmaceutical organizations structure and
organize their Medical Affairs function and develop robust relationships with
thought leaders. The study also benchmarks the resource levels, internal
communication tactics and use of social media for effective thought leader
management.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 46
Best Practices in Medical Education Program Strategy:
Establishing the Right Structures, Resources and Activities to
Optimize Biopharmaceutical Education Groups
(POP-266)
Price:$6,200 Click here to view online
This study was undertaken to investigate evolving Medical Education trends at
biopharmaceutical companies regarding program types and funding. The study also
delivers benchmarks around the proper size, structure and resources for the Medical
Education function.
Best Practices and the Role of Medical Affairs in Oncology
Launch Excellence
(POP-265)
Price:$4,000 Click here to view online
This study is designed to help companies focused on oncology therapies find better
ways to develop successful launch strategies. It delivers current data, insights and
best practices in oncology launch excellence from Medical Affairs leaders at leading
biopharmaceutical companies.
Medical Affairs’ Role in Health Economics & Outcomes
Research within Oncology
(POP-264)
Price:$3,800 Click here to view online
This study is designed to assist companies focused on oncology therapies find better
ways to develop successful Health Outcomes groups. It delivers current data and best
practices from Medical Affairs leaders with an oncology focus at leading
biopharmaceutical companies.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 47
Best Practices in Globalizing MSL & Field-Based Medical
Specialist Programs
(POP-263)
Price:$6,200 Click here to view online
This study is designed to assist Medical Affairs leaders achieve functional excellence
in MSL globalization. It looks at the organizational models, resources, global
standards, and internal communication processes that drive success in globalizing
MSLs and other field-based medical specialists.
Best Practices in Developing Top-Tier Medical Affairs
Capabilities within Medical Device Companies
(POP-260)
Price:$5,100 Click here to view online
This study delivers current data, insights and best practices from Medical Affairs
leaders at top Medical Device companies. The benchmark data in this study will help
companies find better ways to create strong performance metrics and successful
global Medical Affairs organizations.
Benchmarking Advisory Board Management At Small
Pharmaceutical & Medical Device Organizations
(PSM-321)
Price:$4,400 Click here to view online
Best Practices, LLC undertook this research to identify best practices in advisory
board management at small pharmaceutical and medical device organizations. The
study delivers benchmarks on the appropriate structure for various types of advisory
boards, selection of advisory board members, advisory board operational and
resource benchmarks.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 48
Benchmarking Advisory Board Management At Mid-Sized
Pharmaceutical & Medical Device Organizations
(PSM-320)
Price:$4,400 Click here to view online
This study was undertaken by Best Practices, LLC to identify the best practices in
advisory board management at mid-sized biopharmaceutical and medical device
companies. The study delivers benchmarks on the optimum structure for various
types of advisory boards, recruitment of advisory board participants, advisory board
operational and resource benchmarks.
Medical Affairs’ Role in Health Economics & Outcomes
Research
(POP-259)
Price:$5,100 Click here to view online
This study was undertaken by Best Practices, LLC to identify opportunity fronts and
strategies to increase Medical Affair’s role in Health Outcomes data generation and
utilization. It highlights the role of Medical Affairs function in HO activities,
industry drivers and resource levels for HO groups, challenges of MA’s involvement
in HO activities and strategies for effective HO data communication and utilization.
Benchmarking Advisory Board Management At Large
Pharmaceutical & Medical Device Organizations
(PSM-319)
Price:$4,400 Click here to view online
This study is designed to assist executives at large pharmaceutical and medical
device organizations in identifying ways to best utilize the knowledge of advisory
boards. It provides leading insights on the appropriate structure for different advisory
boards, selection of advisory board participants, operational and cost benchmarks,
top challenges and best practices for conducting advisory boards.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 49
Medical Affairs’ Role in Ensuring Excellence in Product
Launch
(POP-256)
Price:$5,100 Click here to view online
This study seeks to identify the critical success factors for a strong Medical Affairs
launch support. Research findings provide evidence based insights and metrics that
will serve as a reference point for MA leaders to create value-based launch
strategies.
Survey responses are segmented on three criteria - Product’s Projected Peak Annual
Revenue, Targeted Physicians and Product’s Launch Year.
Big Data in Pharma: Current & Future Trends for Big Data
Utilization Across Medical Affairs Functions
(PSM-316)
Price:$5,000 Click here to view online
This study probes the current & future trends and best practices for Big Data
utilization across Medical Affairs functions. It investigates the types of big data
projects used to inform key medical decisions; big data capabilities required;
governance policies; types and value of data used for big data projects; data
producers, dissemination & requestors; value rating of partnerships on big data
projects; and policies & procedures governing big data activities.
Best Practices in Developing Top-Tier Medical Affairs
Capabilities, Creating Impact Measures and Improving
Globalization
(POP-255)
Price:$4200 Click here to view online
This study benchmarks the critical requirements for creating effective global
Medical Affairs capabilities. It also identifies performance metrics to demonstrate
the value of Medical Affairs to senior leadership. Leading insights in the study will
help Medical Affairs leaders to develop a successful global Medical Affairs
organization.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 50
Best Practices In Aligning the Medical Affairs Function to
Meet Its Role in a Changing Healthcare Environment
(POP-251)
Price:$7,680 Click here to view online
This study identifies the shifts in Medical Affairs structure, staffing and investment
in Mature and Emerging Markets. Leaders in Medical Affairs can use this study to
explore critical strategies and tactics in communicating the value of their function
and mitigating the negative effects of changing regulatory landscape.
Creating and Maintaining a Strategic KOL Management and
Engagement System
(POP-253)
Price:$5,200 Click here to view online
This study identifies the most common and favored organizational structure for
strategic TL management and engagement, understands the current state of TL
management practices in the pharmaceutical industry. It also determines how TL
management practices are evolving and identifies innovative practices that are
driving TL management success at other organizations
Increasing Market Access through Innovative Payer Market
Research: Assessing New Tools & Technologies to Gain
Insight into Payer Decision Making
(PSM-304)
Price:$6,500 Click here to view online
This study probes how health care companies structure internal research groups
conducting payer research, and it assesses what market research approaches are most
effective and innovative for understanding diverse payer needs, preferences and
decision-making.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 51
The iPad: How MSLs Use It to Deliver Science and Data to
HCPs
(POP-252)
Price:$4,500 Click here to view online
This study identifies the best practices and measures effectiveness for successful
deployment of iPads to Medical Science Liaisons (MSLs). The study investigates
how Medical Affairs functions in pharmaceutical companies are using iPads with
their MSLs.
Roles, Resourcing and Management of Medical Science
Liaisons
(PSM-234)
Price:$5,765 Click here to view online
This research examines the growing roles and responsibilities of Medical Science
Liaisons within leading healthcare organizations. The study captures critical insights
across MSL operational, performance, and management fronts which includes the
headcount, span of control, deployment factors, volume and mode of thought leader
interactions, and medical science liaison performance measurement. Medical Affairs
leaders can use this study as a benchmark for future strategic and resource planning
and best-practice implementation for the medical science liaison function.
Optimizing Key Opinion Leader Relationships: Best Practices
in KOL Management
(PSM-235)
Price:$4,500 Click here to view online
This research explores the KOL management approaches at leading pharmaceutical
companies. It examines the organizational structures, management strategies,
activities, tools and tactics associated with KOL management excellence. Research
findings provide industry metrics that can serve as a reference point for companies
to improve their KOL management tactics.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 52
Thought Leader Relationships: Building the Business
(SM-129)
Price:$5,438 Click here to view online
Build and manage thought leader relationships to drive successful launches
characterized by rapid sales uptake, high market share and extended product life
cycles.
Medical Science Liaison Services Excellence: Generating
Value for Diverse Customer Groups Within the Medical
Device Industry
(PSM-281)
Price:$4,000 Click here to view online
This study seeks to examine how MSLs can provide greater value through their
work with internal stakeholders and with external decision-makers and leaders.
Additionally, this new study will provide information on how the roles of MSLs are
evolving in the changing pharmaceutical environment and how regulatory concerns
are affecting the MSL landscape.
Medical Science Liaison Services Excellence: Generating
Value for Diverse Customer Groups
(PSM-279)
Price:$6,800 Click here to view
online
This study seeks to examine how MSLs can provide greater value through their
work with internal stakeholders and with external decision-makers and leaders.
Additionally, this new study will provide information on how the roles of MSLs are
evolving in the changing pharmaceutical environment and how regulatory concerns
are affecting the MSL landscape.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 53
Pharmaceutical Speaker Programs: Building the Business
(SM-130)
Price:$4,219 Click here to view
online
Help sales reps develop strong, rewarding relationships through effective speaker
program management. Impact doctor-rep relationships to build customer loyalty
and drive market share.
Best Practices in Speaker Training and Development:
Driving Pharmaceutical Brand Growth
(SM-158)
Price:$3,163 Click here to view
online
This study reveals how leading companies design effective, competitive training
programs, effectively identify potential speakers, optimize the use of speakers, and
structure key stakeholder groups to have the greatest impact on speaker training.
Medical Affairs Excellence: Structuring, Aligning and
Funding for Global Success
(OP-97)
Price:$4,725 Click here to view
online
Medical affairs' role has become even more crucial to pharmaceutical companies'
success. This study uncovers how leading companies are working to align staff and
fund medical affairs capabilities to respond to industry challenges and trends.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 54
Building Best-in-Class Capabilities for Medical Affairs
(POP-228)
Price:$6,250 Click here to view
online
This study explores how U.S. and global biopharmaceutical companies are
structuring and managing their Medical Affairs organizations today. The study also
examines recent trends in budget and staffing resources, key challenges and top
success factors for the function.
Best Practices in Recruiting for Medical Education Programs
(PSM-238)
Price:$3,895 Click here to view
online
This report identifies emerging trends in recruiting attendees for medical education
in general and non-CME programs in particular. Additionally, this study seeks to
understand industry norms for attendance goals versus actual attendance, average
time for recruitment effort, effective recruiting methods and other operational
activities.
Pharmaceutical New Product Planning: Role and
Activities for Medical Affairs.
(PSM-249)
Price:$4,600 Click here to view online
This study examines the role and impact of NPP groups on product
commercialization efforts in pharmaceutical and biotech companies.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 55
Building Best-in-Class Medical Affairs Capabilities In India –
A Case Study For High-Growth Emerging Markets
(POP-249)
Price:$2,000 Click here to view
online
This study illustrates how mature and Indian biopharmaceutical companies are
structuring and managing their Medical Affairs organizations today. The study also
examines recent trends in budget and staffing resources, key challenges and top
success factors for the function particularly for Indian organizations.
Scientific Publications Strategy: Managing Reputation,
Clinical Trial Results and Commercial Relevance
(PSM-220)
Price:$4,900 Click here to view
online
This research was launched to determine how leading pharmaceutical and
biotechnology companies are shaping their global publications strategies and plans
in order to maintain scientific credibility while also delivering commercially
relevant publications that drive brand success.
Professional Medical Education Excellence: Structures,
Resources, Services & Performance Levels to Optimize
Medical Device Education Groups
(PSM-269)
Price:$6,200 Click here to view
online
This study to inform medical education leaders on current approaches to medical
education group size, service-levels, resources, and program
development/deployment. The study - which provides segments for both
pharmaceutical and medical device leaders - presents medical education leaders’
perspective on current and future trends for field-based medical educators,
technological changes and spending changes.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 56
Professional Medical Education Excellence: Benchmarking
Critical Program Trends Transforming the Medical Device
and Biopharmaceutical Marketplace
(PSM-286)
Price:$6,450 Click here to view
online
This study informs Medical Education leaders on emerging trends regarding
funding, program types, delivery channels, program effectiveness and value
drivers.
Professional Medical Education Excellence: Structures,
Resources, Services & Performance Levels to Optimize
Pharmaceutical Education Groups
(PSM-268)
Price:$6,200 Click here to view
online
This study analyzes a broad range of medical education factors, and delivers
qualitative and quantitative data on staffing, services, structures, investments and
much more. Medical education leadership will benefit using this intelligence to
evaluate their organization’s resource levels relative to other market leaders.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 57
Sales, Managed Markets Sales and Training Research
Medical Device Sales Excellence: Training Field Professionals to
Deliver Value-Based Solutions to Today's Customers
(PSM-344)
Price:$5,400 Click here to view
online
This benchmarking report is designed to help medical device sales leaders improve field
sales performance through the use of a “value selling” approach. It examines the sales
models, strategies, training approaches and key skill sets requisite for field sales
representatives to succeed in selling valuable solutions across complex medical device
product portfolios. This report will serve as a reference for sales leaders to benchmark
their field sales performance against those of other leading medical device companies.
Assessing the Use of CSOs vs. Internal Hires
(PSM-336)
Price:$2,800 Click here to view
online
This study evaluates the effectiveness of using Contract Sales Organizations (CSOs) vs.
internal hires in various market conditions. It provides insights around the advantages and
disadvantages of using CSOs, CSO competencies vs. internal hire competencies, and
CSO vs. internal hire investment and team structure.
New & Effective Front-Line Management Training Practices to
Optimize Performance & Grow Accountability at Launch
(PSM-329)
Price:$5,400 Click here to view
online
This study identifies benchmarks around the ideal sales force training amount, optimal
time to provide sales force launch training, assessment of different training platforms and
measurement of district sales manager accountability.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 58
Deploying the iPad or Android-Based Tablet to Managed Markets
Teams: Benchmarking Training and Effectiveness
(PSM-305)
Price:$4,500 Click here to view
online
This study identifies the key challenges, lessons learned and best practices for deploying
iPads or Android-Based tablets to large customer-facing commercial groups within
BioPharma and Medical Device organizations.
Pharmaceutical Sales Training Excellence: Tools, Processes &
Resources That Drive Effectiveness
(PSM-292)
Price:$6,075 Click here to view
online
This study identifies successful training venues, technologies, organizational structures,
delivery approaches, performance measurement processes, and resource levels that drive
effectiveness in high-performing Sales Training organizations.
.
Deploying the iPad to Sales & Managed Markets Teams: Training
and Effectiveness Benchmark
(PSM-290)
Price:$4,500 Click here to view
online
This study identifies the best practices for deploying and measuring the effectiveness of
the iPad as an innovative sales tool.
.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 59
Resource Benchmarks for U.S. Pharmaceutical Managed Care
Operations
(PSM-282)
Price:$3,400 Click here to view
online
This study provides managed care leaders with important benchmarks on the optimal size
of U.S. Managed Care groups linked to activities performed to allow managed care
leaders to assess their efficiency level relative to peers.
Current and Future Trends in Physician E-Sampling: Managing
for Superior Sales, Access, Service & Cost Benefits
(PSM-278)
Price:$3,670 Click here to view
online
This study identifies and documents current practices and trends in physician e-sampling
and explores the rationale for different tactical approaches to sampling and what
constitutes success in physician e-sampling.
Internal Communication Success: Best Practices within the
Pharmaceutical Industry to Ensure Organizational Effectiveness
(PSM-277)
Price:$2,500 Click here to view
online
This study explores the most effective and preferred communication strategies for
reaching internal executives. The study also seeks to help pharmaceutical and medical
companies assess their current internal communication strategies with that of benchmark
class companies.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 60
Communication Excellence: Tactics Used by BioPharma
Executives to Increase Organizational Effectiveness
(PSM-273)
Price:$4,000 Click here to view
online
This study identifies the most effective external and internal communication strategies
and tactics and how people best utilize various communication formats to achieve
organizational objectives.
Call Center Excellence: Customer & Performance Management
(PCS-209)
Price:$3,900 Click here to view
online
This study probes critical call center systems that support productivity, effectiveness,
service, and execution excellence to help companies better serve these products and
manage key customer groups.
Best Practices in Building Global Capacity for Corporate Teams
(POP-231)
Price:$4,200 Click here to view
online
Best Practices, LLC launched this timely study that uncovers the tools the techniques that
top companies use to function effectively on a global basis and to improve the
performance of their global teams and networks.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 61
Rewarding & Recognizing Top-Performing Sales People
(PSM-224)
Price:$5,995 Click here to view
online
This report highlights the key benchmark metrics and executive insights to assess current
trends and future directions of rewards and recognition programs targeting top-performing
sales representatives.
Pharma Sales Force Effectiveness: Increasing Productivity
Through Streamlined Internal Communication
(SM-173)
Price:$5,015 Click here to view
online
More than any other industry, sales reps and managers in the pharma industry often
experience the highest levels of internal communication. Although much of this
communication is necessary, reps and managers also experience a significant level of
“noise” as colleagues in the field or at corporate send communications that are poorly
targeted, redundant or inappropriately timed.
The High Performing Pharmaceutical District Sales Manager:
Current Trends & Future Directions
(SM-178)
Price:$7,895 Click here to view
online
This report highlights the most important current and future roles of the DM in driving
superior productivity and continued growth for their companies and also identifies the key
trends impacting the DM function, examines the extent of change in current sales force
models, investigates DM readiness for change and provides best practices companies are
using to help DMs retain their effectiveness in the new marketplace.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 62
U.S. Sales Communications Excellence: Resources, Structure and
Processes to Optimize Pharmaceutical Sales Communications
(PSM-225)
Price:$2,495 Click here to view
online
This report identifies the U.S. pharmaceutical sales communications groups impact and
effectiveness and also highlights their thinking about the resources, skill-sets and tools
needed for their communications group, and what practices and procedures can be used to
maximize the impact (and minimize the time taken) on salespeople.
Managed Care Pull-Through Excellence: From Formulary Access
to Increased Market Share
(SM-187)
Price:$7,000 Click here to view
online
This study encompasses current pull-through operating tactics and strategies used by
account managers, sales leaders and brand executives, helpful for identification and
closure of performance gaps in pull-through organizations’ processes, programs and
activities.
Pharmaceutical Sales Training: Turning New Hires into Top
Performers
(SM-171)
Price:$4,854 Click here to view
online
The findings in this study provides a comprehensive look at sales training delivery,
content, budgets and trends at leading pharmaceutical companies across the globe. Based
on the perspectives of 24 sales training leaders at a diverse group of 19 pharmaceutical,
biotechnology and medical device companies.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 63
Cross-Industry Sales Force Excellence
(SM-172)
Price:$3,615 Click here to view
online
This study focused on producing key operational benchmarks and allows sales leaders to
better inform their strategic and tactical decision-making.
Sales Force Effectiveness: Benchmarking the Resources and
Structure Required To Service The U.S. Hospital Marketplace
(PSM-215)
Price:$4,950 Click here to view
online
This benchmark study was designed to assist pharmaceutical and biotech organizations
gain insights into the optimal sales strategy, structure and resources - by market segment
and customer profile - to better meet the needs of the hospital marketplace.
Managing Markets Account Management: Assessing the
Performance of Account Executives
(PSM-240)
Price:$4,210 Click here to view
online
This study identifies common performance measurement practices across geographies
and hierarchy, provide insight into effective evaluation of the function and determine
measures that drive functional success.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 64
Developing Managed Care Pull-Through Excellence
(PSM-241)
Price:$5,200 Click here to view
online
This study will enable pharmaceutical, bio-pharma and medical device company
leadership to identify program gaps, uncover insights and discover successful best
practices to share with their employees.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 65
Healthcare Reform, Government Affairs, Policy, Advocacy and Communications
Patient Support Excellence: Structure, Activities and Resource
Levels to Ensure Patient-Centric Products and Services
(PSM-313)
Price:$7,100 Click here to view
online
This study explores the growing importance of establishing a patient centric
organization and how it can positively impact patient outcomes and commercial results.
It includes leading insights and metrics on current trends in Patient Support group
structure, activities, alliances and resource/investment levels within the
biopharmaceutical sector.
Patient-Focused Support: How Government Affairs & Public
Policy Groups Support the Patient Journey
(PSM-307)
Price:$2,500 Click here to view
online
This study captures insights on the level and type of support that Government Affairs
and Public Policy functions provide to positively impact the patient journey. It
includes leading insights and metrics around the activities, timing and funding
contribution of Government Affairs and Public Policy groups towards patient
advocacy and awareness.
Managing Healthcare Reform: Winning Strategies for Engaging
the Government Ecosystem That Shapes Healthcare Policy
(POP-246)
Price:$6,500 Click here to view
online
This study identifies current trends and future directions in structure, staffing,
collaboration, resource allocations, and most-valued group activities across the
biopharmaceutical and medical device sector. Also, the study examines performance
excellence by probing how diverse groups such as Government Affairs, Policy,
Managed Markets Marketing and other relevant stakeholders are staffed and organized
to influence public policy and regulatory issues, particularly those flowing from CMS
and other entities in the public sector healthcare system.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 66
Corporate Affairs Excellence: Optimizing Group Structure &
Operations
(PSM-251)
Price:$3,000 Click here to view
online
This study help executives better understand the corporate affairs services and identify
key benchmarks in corporate affairs structures and operations.
Government Affairs & Public Policy Excellence: Optimizing
Group Structure & Operations
(PSM-252)
Price:$5,600 Click here to view
online
This study will help executives’ government affairs functions to better support the
entire business operation.
Creating a World-Class Call Center in North America’s Current
Healthcare Environment: Performance Metrics, Operations,
Structures and Trends
(PCS-211)
Price:$5,000 Click here to view
online
This study provides participants with current metrics for call center performance in
relation to new technology use. The study also examines future trends for call centers.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 67
Best Practices in Reaching Busy Executives: How
Pharmaceutical and Medical Device Leaders Use and Respond to
External Communications
(PSM-276)
Price:$2,500 Click here to view
online
This study explores the most effective and preferred B-2-B channels & tools of
communication, optimum communication frequencies for B-2-Bcommunications.
Specifically, this study benchmarks the tools and usage frequency that pharmaceutical
and medical executives are making use of for external communication.
Professional & Trade Relations Excellence: Optimizing Group
Structure & Operations
(PSM-263)
Price:$5,500 Click here to view
online
This study identifies benchmark metrics, industry trends, pitfalls to avoid and success
factors that help optimize PTR structure and operations. Additionally, it also provides
effective best practices to optimize external collaborations with associations and
societies.
Patient Advocacy & Professional Organizations: Building
Effective Relationships
(SM-156)
Price:$4,950 Click here to view
online
Study these winning practices to gain a deeper understanding of how leading companies
interact with patient advocacy and professional organizations to create lasting
relationships and partner for successful activities.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 68
Advocacy Excellence: Optimizing Group Structure &
Operations
(PSM-253)
Price:$5,100 Click here to view
online
This study identifies the key trends, best practices, metrics and valuable insights into
the evolution of advocacy groups. Also, the study covers areas such as group’s
structure, service and staffing strategies to support its success with partners and
internal customers.
Internal Communications Excellence: Optimizing Group
Structure & Operations
(PSM-255)
Price:$4,900 Click here to view
online
This study understands how leading companies structure their internal communication
groups to focus on the entire corporation or support their specific business units.
External Communications Excellence: Optimizing Group
Structure & Operations
(PSM-256)
Price:$5,100 Click here to view
online
This study understands how leading companies structure their external communication
groups to focus on the entire corporation or support their specific business units. The
study will help companies compare their current strategies with that of benchmark
practices at leading companies.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 69
Communications Excellence: Optimizing Group Structure &
Operations
(PSM-254)
Price:$8,000 Click here to view
online
This study identifies how leading companies structure their internal and external
communication groups to focus on the entire corporation or support their specific
business units. The best practices, current trends and insights in this study will help
companies compare their current strategies with that of benchmark practices at leading
companies.
Maintaining a Competitive Edge in Pharmaceutical Public
Affairs: Benchmarking the Resources Required to Serve the
U.S. Market
(PSM-222)
Price:$5,800 Click here to view
online
This report contains the key staffing and investment benchmarks for U.S. based
pharmaceutical Public Affairs functions. Data from this study will allow U.S.
pharmaceutical companies to assess the efficiency of their Public Affairs functions
relative to their peers.
Best Practices in Working with Patient Advocacy Groups:
Building Effective Relationships (SM-185)
Price:$7,500 Click here to view
online
This study identifies effective practices for bio-pharmaceutical organizations seeking to
better collaborate and manage relationships with key patient advocacy groups.
Collaborating with Patient Advocacy Groups to Educate the
Marketplace
(PSM-242)
Price:$6,500 Click here to
view online
This study examines ideal structures and skill sets for pharma groups that deal with
advocacy groups and emerging trends and challenges in patient advocacy.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 70
Clinical Trials
Investigator Initiated Trials Management
(POP-282)
Price:$5,500 Click here to view online
This benchmarking report provides a detailed roadmap for pharmaceutical and
medical device companies to improve their investigator-initiated trial (IIT)
management. In particular, this report delivers insights on IIT management team
structure, staffing, budget, IIT proposal evaluation, performance improvement,
publication metrics and communication channels.
Clinical Affairs Excellence: Benchmarking Clinical Trial
Strategies for Pharmaceutical Success in a Global Marketplace
(POP-239)
Price:$6,000 Click here to view
online
This study will inform clinical affairs leaders at pharmaceutical companies on emerging
approaches to staffing, outsourcing and managing clinical trials outside of the European
and U.S. regions.
Clinical Affairs Excellence: Benchmarking Clinical Trial
Strategies To Ensure Medical Device Success in a Global
Marketplace
(POP-238)
Price:$6,000 Click here to view
online
This study will inform clinical affairs leaders at medical device companies on emerging
approaches to staffing, outsourcing and managing clinical trials outside of the European
and U.S. regions.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 71
Clinical Trial Excellence-Toolkit for Winning Investigators in a
Competitive Marketplace
(OP-105)
Price:$4,254 Click here to view
online
This report integrates best practices in winning clinical investigators in a competitive
marketplace into an easy-to-follow format. The toolkit is designed to aid managers in
their efforts to identify, select and recruit top investigators in their therapeutic areas.
Clinical Trial Excellence: The Science & Art of Winning
Investigators in a Competitive Marketplace
(OP-94)
Price:$6,500 Click here to view
online
This 129-page Best Practices Benchmarking™ report covers how companies can: 1)
increase the attractiveness and credibility of their studies through effective positioning;
2) identify KOLs and investigators for protocol design input and clinical trials; 3)
evaluate the commitment and qualifications of these investigators; 4) create effective
structures for both internal and external accountability; and 5) partner to leverage CRO
expertise.
Pharmaceutical and Diagnostic Companies: Can They Work
Together?
(SM-160)
Price:$2,709 Click here to view
online
Genetic discoveries and regulatory concerns have created an environment where
pharmaceutical companies need diagnostic industry partners to realize the full potential
of a product. Likewise, diagnostic companies could potentially reap great benefits from
partnerships in the form of increased development and marketing support for a new test.
This Best Practices Benchmarking® Report will help your organization understand the
various nuances involved in creating those successful partnerships.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 72
From Breakthrough to Blockbuster: Best Practices in
Communicating Clinical Trial Results
(SM-166)
Price:$5,362 Click here to view
online
Includes findings that will help your organization maximize the return on its clinical trial
investment through proven practices for effectively communicating clinical trial results.
Pharmaceutical companies that can leverage that investment by linking the benefits
shown in clinical trials to key products will gain significant advantage in the market.
Finding and Keeping Top Investigators: Best Practices in
Investigator Recruitment and Retention
(OP-85)
Price:$4,962 Click here to view
online
Leading pharmaceutical companies have sought ways to improve the communication of
the clinical trial benefits to potential investigators and patients. From motivating
investigators to participate in the research to driving patients into the study, leading
companies employ best practices to achieve these objectives through excellent clinical
communications.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 73
Manufacturing, Quality and Regulatory Operations
Best Practices in Managing Customer Complaint and Resolution
Systems at Medical Device Firms
(PCS-213)
Price:$4,800 Click here to view
online
This benchmarking report highlights the winning strategies used by top medical device
companies to collect valuable insights from customer feedback and drive business
improvements in the global marketplace, specifically the United States, European Union,
Australia and Japan by streamlining their customer complaint and resolution systems.
Benchmarking Quality in the Biopharmaceutical & Medical
Device Sector
(POP-287)
Price:$10,000 Click here to view
online
This benchmarking report probes how Quality organizations can move beyond simply
ensuring product safety and compliance and create enterprise value. Specifically, it
establishes benchmarks around integrating quality into the organization’s strategic focus
and priorities; structure of Quality groups; utilization of digital technology; management
of quality for GLP, GCP, GMP and pharmacovigilance. It also delivers benchmarks
around Quality staffing and spend levels; supplier management; audit and risk assessment;
CAPA; and outsourcing.
Benchmarking Regulatory Affairs Staffing & Performance
Excellence in Medical Devices
(POP-272)
Price:$6,800 Click here to view
online
This study establishes benchmarks around performance levels, approaches and boundaries
- as well as captures leading insights about high-performance in the Regulatory Affairs
function at medical device companies. In particular, it identifies critical performance
indicators for regulatory budget, staffing, submissions trends, management factors, critical
regulatory roles, responsibilities and off-shoring/outsourcing trends. Also, it identifies
current and future trends shaping the Medical Device Regulatory Affairs function.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 74
REMS Excellence: Models & Trends in Supporting REMS
Program Success
(POP-270)
Price:$3,000 Click here to view
online
This study was conducted to identify how biopharmaceutical and medical device
companies implement successful REMS plans for newly-approved products in the U.S.
market. It provides insights around the structure and responsibilities of REMS teams, use
of internal and external resources to support REMS programs, physician/ distributor
compliance on ETASU, current challenges in REMS communication plans and innovative
REMS approaches for new products.
Benchmarking BioPharma Quality and CAPA Processes
(POP-261)
Price:$6,200 Click here to view
online
This study is designed to assist biopharmaceutical companies in achieving top-tier
performance in three important areas critical to Quality: CAPA Process Management,
CAPA Performance Benchmarks and Quality Resource Management. Research findings
will serve as a benchmark for Quality leaders in building a strong CAPA system and
thereby developing a robust quality function, within tight budgets.
Benchmarking Medical Device Quality 2014-15: Managing Cost
While Ensuring Quality & Safety
(POP-257)
Price:$7,500 Click here to view
online
This study seeks to explore how leading medical device companies are defining and
allocating Quality spend, identifying factors that impact spending levels, and investing in
future mission-critical Quality activities. Research findings provide evidence-based
benchmarks for Quality spending, staffing, change request levels, outsourcing, software
quality, inspections, lab testing, complaint management, trend insights and more.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 75
Benchmarking Quality: How Medical Device & Diagnostics
Companies Manage Cost Effectiveness while Ensuring Quality &
Safety
(POP-247)
Price:$5,675 Click here to view
online
This study delivers comprehensive survey benchmarks on how medical device companies
are defining and allocating Quality spend, identifying factors that impact spending levels,
and investing in future mission-critical Quality activities.
Best Practices in Crisis Management & Business Continuity for
BioPharma Manufacturing and Supply Chain Operations
(POP-244)
Price:$6,700 Click here to view
online
This study examines how world-class companies optimize their Business Continuity and
Crisis Management groups and how their response plans fare when faced with major
disasters or operating disruptions.
Risk Mitigation Excellence: Innovative Models & Trends in
Supporting REMS & RMP Programs
(POP-242)
Price :$4,450 Click here to view
online
This study examines how leading organizations build and execute successful Risk
Evaluation & Mitigation Strategy (REMS) programs for products in the U.S. marketplace.
The study also provides key insights into how market research groups support high-
performing REMS teams, while highlighting collaboration opportunities with Risk
Management Plan (RMP) teams working on European products.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 76
Quality Staffing & Performance: Ensuring Quality & Safety
While Managing Cost Effectiveness for Medical Device Companies
(POP-241)
Price:$7,000 Click here to view
online
This study provides insights into how medical device companies are mobilizing resources
to support meeting quality standards and regulations throughout the product life cycle.
The study establishes meaningful metrics around Quality cost and staffing as well as
organizational structure for the function in the U.S. and globally.
Best Practices for Valuing Internal Consulting Organizations
(POP-227)
Price:$3,700 Click here to view
online
This study identifies the practices that internal consulting groups can use effectively to
measure their performance and to communicate their value to senior leadership.
Optimizing Staffing and Resources in the Records & Information
Management Field
(POP-221)
Price:$3,975 Click here to view
online
This report discusses the Records and Information Management (RIM) leaders today face
multiple challenges, both in adopting new technologies and extending their services to
encompass electronic records formats. To evaluate their progress in meeting these
challenges, RIM executives need to understand whether their organizations are keeping
pace with those at similar companies.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 77
Driving Productivity and Minimizing Rework in the Quality
Control Laboratory
(OP-80)
Price:$3,030 Click here to view
online
The study examines staffing levels, structures, sample testing and documentation
processes, performance indicators and innovative workflow technologies of leading
pharmaceutical quality-control laboratories.
Pharmaceutical Manufacturing: Cost, Staffing & Utilization
Metrics
(OP-89)
Price:$2,600 Click here to view
online
This study compares efficiency metrics at world-class pharmaceutical manufacturers.
Metrics include conversion costs, staffing levels by function and management
responsibilities, capacity utilization on production lines, quality control efficiency, and
levels of automation.
The Quality Function: Structures, Staffing and Execution
(OP-88)
Price:$3,445 Click here to view
online
This study reveals the systems, approaches and practices of seven pharmaceutical and
medical device companies known for exceptional quality execution. The report contains
benchmark metrics, managerial observations and trend analysis to help companies
improve quality.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 78
Optimizing the R&D Quality Organization
(OP-95)
Price:$2,490 Click here to view
online
This study will aid companies in making informed budget, resource allocation and process
improvement decisions.
Best Practices for Post-Marketing Surveillance of Adverse Events
within the U.S.
(POP-230)
Price:$2,895 Click here to view
online
This study examines the best practices for post-marketing surveillance within the United
States, as well as the processes for assessing reports of adverse events, follow-up
activities and compliance training.
Building an Effective Regulatory Relationship with the FDA
(OP-104)
Price:$7,000 Click here to view
online
This study delivers benchmarks and insights that identify approaches for understanding
and effectively interacting with the FDA. The study also includes insights gleaned from
interviews with 13 Regulatory executives who boast extensive experience with NDAs
and the FDA.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 79
Regulatory Affairs Excellence: Staffing & Performance in Medical
Device Companies
(POP-240)
Price:$6,500 Click here to view
online
This study establishes meaningful metrics and insights around the structure, activities,
roles and responsibilities of Regulatory Affairs groups at medical device companies. The
study also provides recent spend and staffing trends of regulatory affairs in medical device
sector, including the use of outsourcing and off-shoring.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 80
SALES AND MARKETING
Best Practices in Innovating within Market Research to Reach
Consumers: How New Tools, Technologies and Approaches
Improve Understanding and Communicating with Consumers
(PSM-299)
Price:$7,600 Click here to view
online
This cross-industry benchmarking study identifies current and evolving approaches for
qualitative and quantitative consumer marketing research techniques and tools. It also
reviews which quantitative research approaches market research leaders are currently
utilizing most and why
Consumer Marketing Research Innovation: Assessing New
Tools, Technologies and Approaches to Understand and
Communicate with Consumers
(PSM-296)
Price:$7,400 Click here to view
online
This study examines the changing landscape for qualitative and quantitative research. It
also reviews which quantitative research approaches market research leaders are
currently utilizing most and why.
Best Practices in Leveraging Employee Insights to Produce
Cutting-Edge Market Research
(PSM-295)
Price:$4,500 Click here to view
online
This study examines how leading global companies leverage their employees in
conducting market research. The study provides Market Research executives, managers
and supervisors with qualitative insights and quantitative metrics around the use of
employees for Market Research.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 81
Marketing Services Excellence: Driving Costs Down &
Effectiveness Up
(PSM-289)
Price:$5,750 Click here to view
online
This study investigates how companies are effectively structuring and operating the
Marketing Services function within an environment that is characterized today by
increasing globalization and shrinking resources.
Mastering Digital Marketing Structure & Strategy:
Transforming Multi-Channel Marketing
(PSM-285)
Price:$5,175 Click here to view
online
The study distills winning strategies for Digital Marketing activity management,
staffing, and budget allocation to help executives manage their service costs and better
serve their business units and their products.
From Classroom to Boardroom: Training Can Propel Market
Researchers from Order-Takers to Trusted Business Advisors
(PSM-284)
Price:$6,050 Click here to view
online
This study to probe critical experiences, winning strategies and important resource
trends regarding how best to develop and deploy Market Research Training and
Development in today’s increasingly complex global marketplace with ongoing
resource constraints.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 82
Best Practices for Ensuring Internal Communication
Excellence: Increase Organizational Effectiveness
(PSM-275)
Price:$2,500 Click here to view
online
This study explores the most effective and preferred communication strategies for
reaching internal executives. The study also seeks to help companies assess their
current internal communication strategies with that of benchmark class companies.
Internal Communication Excellence: Engaging Middle
Management to Align with Senior Leadership and Energize the
Front Line
(POP-243)
Price:$1,950 Click here to view
online
This study highlights the winning approaches, tools, and technologies that help
leadership effectively communicate to and through middle management. Specifically,
this study measures the effectiveness of different communication message types,
channels used, and sending frequencies.
Building & Sustaining Impactful Competitive Intelligence
Organizations
(SM-175)
Price:$7,995 Click here to view
online
This study can help executives learn how top corporate competitive intelligence
organizations use data to drive strategy and market success. To determine how best-in-
class companies proactively manage their CI functions to sustain efficiency and
profitability, Best Practices, LLC researched several major topic areas: (1) creating and
communicating CI value, (2) optimal structure and alignment, (3) resource levels, (4)
key primary and secondary intelligence.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 83
Best Practices in B2B Communications: How to Effectively
Reach Core Decision-Makers
(PSM-274)
Price:$2,500 Click here to view
online
This study explores the most effective and preferred B-2-B channels & tools of
communication, optimum communication frequencies for B-2-Bcommunications.
Specifically, this new study benchmarks the tools and usage frequency executives are
making use of for external communication.
Best Practices in Competitive Intelligence: Policies & Guidelines
that reduce Corporate Risks
(PSM-260)
Price:$4,000 Click here to view
online
This study identifies the key benchmarks of world-class companies for optimizing CI
operations and working with the Legal department to develop policies. CI leaders can
use this research to help create or maintain policies and guidelines regarding CI
operations as well as to compare their data collection practices and resource/structural
benchmarks with those of leading organizations.
Communications Excellence: Optimizing Group Structure &
Operations
(PSM-254)
Price:$8,000 Click here to view
online
This study identifies how leading companies structure their internal and external
communication groups to focus on the entire corporation or support their specific
business units. The best practices, current trends and insights in this study will help
companies compare their current strategies with that of benchmark practices at leading
companies.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 84
Corporate Affairs Excellence: Optimizing Group Structure &
Operations
(PSM-251)
Price:$3,000 Click here to view
online
This study help executives better understand the corporate affairs services and identify
key benchmarks in corporate affairs structures and operations.
Government Affairs & Public Policy Excellence: Optimizing
Group Structure & Operations
(PSM-252)
Price:$5,600 Click here to view
online
This study will help executives’ government affairs functions to better support the
entire business operation.
Advocacy Excellence: Optimizing Group Structure &
Operations
(PSM-253)
Price:$5,100 Click here to view
online
This study identifies the key trends, best practices, metrics and valuable insights into
the evolution of advocacy groups. Also, the study covers areas such as group’s
structure, service and staffing strategies to support its success with partners and
internal customers.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 85
Internal Communications Excellence: Optimizing Group
Structure & Operations
(PSM-255)
Price:$4,900 Click here to view
online
This study understands how leading companies structure their internal communication
groups to focus on the entire corporation or support their specific business units.
External Communications Excellence: Optimizing Group
Structure & Operations
(PSM-256)
Price:$5,100 Click here to view
online
This study understands how leading companies structure their external communication
groups to focus on the entire corporation or support their specific business units. The
study will help companies compare their current strategies with that of benchmark
practices at leading companies.
Best Practices for Using Social Media To Drive Business
Outcomes
(PSM-259)
Price:$3,500 Click here to view
online
This study identifies how companies use Social Media tools in their business
environment, the opportunities and risks associated with Social Media applications as
well as requirements for managing their use.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 86
Trends and Future Directions for the High Performing District
Sales Manager: A Comparative View from 2007 and 2009
(PSM-247)
Price:$6,500 Click here to view
online
This study can help executives define the most important current and future roles of the
district sales manager to drive superior sales productivity and growth.
Managed Care Pull-Through Excellence: From Formulary
Access to Increased Market Share
(SM-187)
Price:$7,000 Click here to view
online
This study encompasses current pull-through operating tactics and strategies used by
account managers, sales leaders and brand executives, helpful for identification and
closure of performance gaps in pull-through organizations’ processes, programs and
activities.
Managing Markets Account Management: Assessing the
Performance of Account Executives
(PSM-240)
Price:$4,210 Click here to view
online
This study identifies common performance measurement practices across geographies
and hierarchy, provide insight into effective evaluation of the function and determine
measures that drive functional success.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 87
Developing Managed Care Pull-Through Excellence
(PSM-241)
Price:$5,200 Click here to view
online
This study will enable pharmaceutical, bio-pharma and medical device company
leadership to identify program gaps, uncover insights and discover successful best
practices to share with their employees.
Best Practices in Utilizing Health Outcomes Data
(PSM-236)
Price:$4,000 Click here to view
online
This study aims to discover and collect best practices in how companies use and
review the use of Health Outcomes data in promotional/commercial settings.
Using Public Relations to Launch, Grow and Extend your
Brands
(SM-181)
Price:$6,800 Click here to view
online
This study identifies the most current and effective PR tools and calls-to-action, and
explores how top companies align these tactics with each stage of a product’s lifecycle.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 88
Managed Markets Market Research: Effective Structures &
Activities for Gaining Maximum Payer Access & Insight
(PSM-233)
Price:$3,995 Click here to view
online
This study examines the corporate structures and activities for Managed Markets
market research (MMMR) that are most effective for gaining payer insights.
Rewarding & Recognizing Top-Performing Sales People
(PSM-224)
Price:$5,995 Click here to view
online
This report highlights the key benchmark metrics and executive insights to assess
current trends and future directions of rewards and recognition programs targeting top-
performing sales representatives.
Performance Benchmark: Optimizing Marketing Staff Levels to
Drive Growth
(PSM-232)
Price:$3,500 Click here to view
online
This report examines Marketing Staffing and Activity versus growth and margin rates
across three segments - Branded Bio-pharma Rx Products, Medical Devices, and
Generic Products. The study would help to aid marketing organizations with direction
for strategic and tactical marketing activities to support their product portfolios in
optimizing growth and profitability rates.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 89
The High Performing Pharmaceutical District Sales Manager:
Current Trends & Future Directions
(SM-178)
Price:$7,895 Click here to view
online
This report highlights the most important current and future roles of the DM in driving
superior productivity and continued growth for their companies and also identifies the
key trends impacting the DM function, examines the extent of change in current sales
force models, investigates DM readiness for change and provides best practices
companies are using to help DMs retain their effectiveness in the new marketplace.
Credit & Collections Management in the Manufacturing
Industry
(POP-222)
Price:$1,495 Click here to view
online
This report examines how the credit and collections function within a manufacturing
company is best managed to create the greatest efficiencies and service.
Developing the High-Performance Market Research Function
(SM-169)
Price:$7,949 Click here to view
online
This report examines how dozens of companies have created exceptional market
research operations by presenting proven tactics to improve the impact, influence and
efficiency of the market research function.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 90
Pharmaceutical Sales Training: Turning New Hires into Top
Performers
(SM-171)
Price:$4,854 Click here to view
online
The findings in this study provides a comprehensive look at sales training delivery,
content, budgets and trends at leading pharmaceutical companies across the globe.
Based on the perspectives of 24 sales training leaders at a diverse group of 19
pharmaceutical, biotechnology and medical device companies.
Managing the Competition: Turning Competitive Intelligence
into Strategy
(SM-157)
Price:$7,502 Click here to view
online
Learn how top corporate competitive intelligence organizations use competitor data to
drive strategy and market success.
Cross-Industry Sales Force Excellence
(SM-172)
Price:$3,615 Click here to
view online
This study focused on producing key operational benchmarks and allows sales leaders
to better inform their strategic and tactical decision-making.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 91
Best Practices in Managing Public Relations
(SM-154)
Price:$900 Click here to view
online
Manage staffing and budgets for your external affairs department, as well as assign
proper roles and responsibilities.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 92
BUSINESS OPERATIONS
Best Practices in Building Your Corporate Value Proposition
(POP-250)
Price:$2,900 Click here to
view online
This study helps corporate leadership understand the importance of a corporate brand.
Branding is the strategic process of establishing both the tangible and intangible
attributes to differentiate your company and give it focus to consumers and others.
Integrating Quality into Business Systems for High
Performance
(OP-103)
Price:$4,725 Click here to
view online
This benchmarking report offers practices, operational methods and performance
metrics from over 30 quality organizations that have successfully integrated their
quality function into day-to-day business operations drastically contributing to their
bottom line efficiencies.
Best Practices for Post-Marketing Surveillance of Adverse
Events within the U.S.
(POP-230)
Price:$2,895 Click here to view
online
This study examines the best practices for post-marketing surveillance within the
United States, as well as the processes for assessing reports of adverse events, follow-
up activities and compliance training.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 93
Best Practices in Building Global Capacity for Corporate
Teams
(POP-231)
Price:$4,200 Click here to view
online
Best Practices, LLC launched this timely study that uncovers the tools the techniques
that top companies use to function effectively on a global basis and to improve the
performance of their global teams and networks.
Best Practices for Valuing Internal Consulting Organizations
(POP-227)
Price:$3,700 Click here to view
online
This study identifies the practices that internal consulting groups can use effectively to
measure their performance and to communicate their value to senior leadership.
Driving Raw Material and Packaging Material Productivity
Excellence
(OP-102)
Price:$3,687 Click here to view
online
This study seeks to understand how leading manufacturing companies achieve
productivity gains through system approaches and innovations that reduce raw
material and packaging material costs.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 94
Budget and Staffing Excellence 2005 - 2006: Benchmarking the
Resources Required to Drive Productivity and Growth
(OP-101)
Price:$7,995 Click here to view
online
This report allows companies to critically evaluate their 2006 budgets and staffing
levels in order to enhance organizational efficiencies. Budgeting and staffing data
compiled for this study was collected from 72 leading companies (see participant list
below). Many of the companies provided data for multiple business functions. On
average 18 companies participated in each study and make up the benchmark class.
Improving the Quality Function: Driving Organizational
Impact & Efficiency
(POP-219)
Price:$3,834 Click here to view
online
Companies across various industries can use information uncovered in this study to
benchmark and improve their performance in critical quality areas such as:
Organizational Size and Management Structure; Risk Measurement and Management;
Organizational Impact, Value and Performance. This 87-slide presentation is based on
in-depth cross-industry surveys and interviews with executives at the world's leading
companies, with special segment analysis for the Food & Beverage industry.
Driving Efficiency and Effectiveness in Health & Safety
Organizations
(OP-96)
Price:$3,852 Click here to view
online
This report provides H&S managers with specific examples, more than 180 metrics
and recommendations on how to identify and close performance gaps not only to
performance metrics but also to processes and best practices.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 95
Excellence in Pharmaceutical Contracting & Pricing
(POP-209)
Price:$1,878 Click here to view
online
Insights revealed in this 63-slide presentation will guide development of cost-effective
contracting centers with metrics for cycle time, volume and complexity of work,
staffing, training and pricing and payment accuracy. The report also looks at impacts of
health care legislation on contracting groups as well as risk mitigation methods and
contract automation.
Identifying Cost Savings: Metrics for Corporate Financial
Shared Services
(POP-216)
Price:$1,794 Click here to view
online
Identify key benchmarks for developing a leading financial shared services
organization for your company. The 87-page presentation contains key metrics from 10
companies that have dramatically reduced the costs of building a shared services
central model.
Managing the Supply Chain: Communicating Value to Key
Constituencies
(POP-217)
Price:$1,320 Click here to view
online
This benchmarking study examines order management, distribution center and revenue
management processes and takes a comprehensive look on staffing efficiency, cost
structures, value-maximizing management metrics and tactics to effectively
communicate and deliver value.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 96
Lean, Six Sigma & TQM Project Success: Recent Case Studies
and Benchmarks
(OP-92)
Price:$1,190 Click here to view
online
This Best Practices Benchmarking Report offers a place to start by showcasing how
over 30 companies applied lean, six sigma and total quality management (TQM)
methods and the results of these efforts.
Merger and Acquisition Integration Intelligence
(OP-73)
Price:$4,000 Click here to view
online
Create superior business growth and value for stakeholders by mastering the five key
areas of integration.
Supply Chain Management Best Practices
(OP-87)
Price:$3,180 Click here to view
online
This study looks across the entire supply chain to deliver more than 20 detailed
performance metrics and over 40 best practices in on-time delivery, cycle time
reduction, cost control, inventory carrying costs, fill rates, return rates, lead time, cash-
to-cash conversion, days sales outstanding, days payables outstanding, outsourcing,
Internet tools, and more.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 97
Optimizing Manufacturing Operations: Structuring for Success
(OP-82)
Price:$1,121 Click here to view
online
This study reveals how leading companies manage manufacturing structure and
performance issues, including staffing resources, management layers and spans of
control.
Remanufacturing Operations: Managing Resources and
Structure to Streamline Processes
(OP-83)
Price:$1,121 Click here to view
online
This study analyzes key remanufacturing processes and management issues, including:
management structure and departmental organization, developing front-line
supervisors, and tracking value-added measurements.
Optimizing Plant Operations and Maintenance Staffing, Roles
and Budgets
(OP-78)
Price:$1,010 Click here to view
online
Structure your plant operations and maintenance organization to support continued
growth.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 98
Best Practices in Health and Safety Management
(OP-79)
Price:$1,952 Click here to view
online
Determine roles, staffing levels and budget requirements for your health and safety
organization.
Best Practices in Order Management
(OP-69)
Price:$2,000 Click here to view
online
Improve your order-to-receipt process with tightly integrated order entry, processing,
and forwarding.
Developing a Balanced Scorecard of Performance Measures
(OP-67)
Price:$780 Click here to view
online
Develop a balanced scorecard to focus your company’s performance improvement
initiatives and quality programs.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 99
Best Practices in Resource Allocation
(OP-68)
Price:$1,179 Click here to view
online
Allocate limited resources to optimize economic returns and meet business objectives.
Master budgeting, capital outlays and other related processes.
Best Practices in Supply Base Management
(OP-70)
Price:$1,500 Click here to view
online
Supply base management is the art of getting the most out of your suppliers, and this
study details that art by providing insights into supplier selection, oversight and
enhancement. The findings from this study will help in achieving two ultimate
business goals: reducing costs and fostering productive relationships.
Benchmarks for Excellence in Hotel Management: A Best
Practices Analysis for the Caribbean Market
(OP-99)
Price:$1,100 Click here to view
online
This benchmarking report offers insights and guiding practices for hotel managers who
seek to improve or redesign internal operations with the goal of gaining and retaining
customers; building a stable, service-oriented workforce; and optimizing overall hotel
profitability.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 100
Benchmarks for Excellence in Caribbean Retail Financial
Services
(OP-100)
Price:$1,100 Click here to view
online
This report offers insights into the critical need for a cohesive interplay among back-
office staff and frontline employees for building and supporting customer
relationships. Moreover, clear-headed marketing strategies, targeted human resources
initiatives, as well as technology consolidation and training emerged as essential
aspects of a holistic customer service experience.
M&A Integration Excellence
(POP-224)
Price:$7,000 Click here to view
online
This report examines winning bio-pharmaceutical M&A integration strategies to
provide field benchmarks, lessons learned insights and best practice observations
regarding the strategic combination of biotechnology and pharmaceutical assets to
optimize ROI.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 101
CUSTOMER SERVICE
Best Practices in Managing Customer Complaint and Resolution
Systems at Medical Device Firms
(PCS-213)
Price:$4,800 Click here to
view online
This benchmarking report highlights the winning strategies used by top medical device
companies to collect valuable insights from customer feedback and drive business
improvements in the global marketplace, specifically the United States, European
Union, Australia and Japan by streamlining their customer complaint and resolution
systems.
Building a World-Class Call Center: Performance Metrics,
Operations, Structures & Trends at Consumer/OTC Companies
(PCS-212)
Price:$4,250 Click here to
view online
This study identify performance benchmarks for the size, cost, service delivery
efficiency, structure, leadership, processes, technology, and operations of call center
organizations for consumers/ OTC companies within pharmaceutical and related
industries.
Warranty Management Excellence: Measuring Performance
through Product Return Data
(POP-237)
Price:$4,080 Click here to view
online
This study enables warranty management and quality teams to assess organizational
competitiveness, compare return-rate performance on key product families, and
improve warranty strategy.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 102
Customer Complaint Resolution Excellence: Capturing Insights
to Drive Business Improvements
(PCS-210)
Price:$3,550 Click here to
view online
This study examines complaint resolution excellence, focusing on the areas of service
claim resolution performance and the reduction of overall complaint volume. The
study also probes key strategies and tactics for translating Voice-of-the-Customer and
customer complaint data into business insights and improvements across
organizational channels.
Benchmarks for Excellence in Account Management
(PCS-208)
Price:$1,362 Click here to
view online
This 47-slide presentation will guide teams to develop cost-effective account
management centers, drive customer growth and loyalty, maximize return on
investment and effectively justify costs incurred to their internal customers.
Call Center Excellence: Customer & Performance Management
(PCS-209)
Price:$3,900 Click here to
view online
This study probes critical call center systems that support productivity, effectiveness,
service, and execution excellence to help companies better serve these products and
manage key customer groups.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 103
Transforming Contact Centers into High-Performing Sales
Channels: Building Service that Sustains Sales
(CS-63)
Price:$4,938 Click here to
view online
This report identifies the winning tactics and lessons learned of service-to-sales call
centers that have begun to drive revenue growth through superior hiring, training and
management of call center staff.
Managing World-Class Call Centers: Site Visit Findings
(CS-50)
Price:$2,490 Click here to view
online
Our most comprehensive call center report! Improve processes, performance
measurement, and human resource management to transform your call center into a
world-class customer service tool.
Achieving World-Class Customer Service
(CS-56)
Price:$2,490 Click here to view
online
Be a market leader in the competitive Internet market. Drive customer satisfaction
and retention with a world-class customer service foundation.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 104
HUMAN RESOURCES
HR Resourcing Excellence Series
(HR-62)
Price:$13,350 Click here to
view online
This report provides reliable benchmark data for specific HR services to validate your
company’s HR investment and service levels relative to other Fortune 500
organizations. It provides comprehensive performance and cost benchmarks for HR
functions in large organizations for six core HR service areas: Staffing Services, Costs
& Effectiveness; Domestic Mobility; Global Mobility; Leave of Absence
Administration; Corporate Medical Services Administration; Workers’ Compensation.
Commercial On-Boarding Excellence: Bringing New Employees
Up To Productivity Quickly and Effectively
(PHR-213)
Price:$5,885 Click here to
view online
This study assesses how world-class companies optimize their Commercial On-
boarding training and development in a way that is cost-conscious but can support the
aggressive goals of the organization.
Communications Excellence: Tactics Used by Executives to
Increase Organizational Effectiveness
(PSM-270)
Price:$4,000 Click here to
view online
This study identifies the most effective external and internal communication strategies
and tactics and how people best utilize various communication formats to achieve
organizational objectives.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 105
Driving Growth & Talent Retention through Pay for
Performance
(POP-245)
Price:$4,500 Click here to
view online
This study investigates how compensation organizations at leading global companies
are structuring and implementing pay for performance annual bonus programs to
reward top performers and retain talent in today's environment of shrinking resources
and increasing talent competition.
Best Practices for Developing World-Class Engineering Talent
(POP-236)
Price:$4,500 Click here to
view online
This study outlines innovative, cost-effective and world-class practices, processes and
tools that a company can adopt to ensure that the workforce continues to meet its
growth objectives within the current market.
Corporate Library Services Benchmarks: Key Activities &
Resource Levels
(POP-235)
Price:$2,798 Click here to
view online
This study identifies best practices, processes and quantitative benchmarks that
libraries can use to compare their cost, staffing, scope, volume and methods of library
services delivery with those provided at leading U.S. and multinational companies.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 106
Effective Policies & Procedures for Managing the Workforce
during a Flu-Like Pandemic
(HRS-1)
Price:$1,800 Click here to
view online
This study was designed to gain insights into what policies or procedures that
organizations in the U.S. have developed to manage their workforces during a flu-like
pandemic. Disaster planning and personnel executives from all industries can use this
research to compare - or begin creating - their own attendance and pay policies to
address flu-like pandemic.
Best Practices for Developing Critical Engineering Talent
(PHR-212)
Price:$3,500 Click here to view
online
This study identifies successful engineering development practices that could be
adopted to help optimize talent development, recruiting and retention efforts. The study
will also help executives plan and implement changes needed to reinforce engineering
talent development.
Best Practices in Recruiting for Medical Education Programs
(PSM-238)
Price:$3,895 Click here to
view online
This report identifies emerging trends in recruiting attendees for medical education in
general and non-CME programs in particular. Additionally, this study seeks to
understand industry norms for attendance goals versus actual attendance, average time
for recruitment effort, effective recruiting methods and other operational activities.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 107
Optimizing Staffing and Resources in the Records &
Information Management Field
(POP-221)
Price:$3,975 Click here to
view online
This report discusses the Records and Information Management (RIM) leaders today
face multiple challenges, both in adopting new technologies and extending their
services to encompass electronic records formats. To evaluate their progress in meeting
these challenges, RIM executives need to understand whether their organizations are
keeping pace with those at similar companies.
Corporate University Excellence: Creating a Robust and Flexible
Workforce
(HR-61)
Price:$825 Click here to
view online
This 28-page report highlights corporate universities at six leading companies from six
different industries. Specifically, this research uncovers best practices in building the
business case for a corporate university, experiences in competency development, and
best uses of technology and how to measure the effectiveness of a corporate university.
Benchmarking Resources and Complexity of Benefits Functional
Area
(PHR-210)
Price:$1,995 Click here to
view online
This study benchmarks the Resources and Complexity of Benefits Functional Areas at
20 leading firms. The study benchmarks effective organizational structure and
complexity, operation and delivery, vendor management, compliance and customer
service for savings, pension, stock options, and health & welfare administration, using
metrics that provide valuable information for executive to improve the efficiency of
their programs.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 108
Excellence in Workers' Compensation Program Administration
(PHR-209)
Price:$1,295 Click here to
view online
Workers' Compensation represents a major potential cost to employers with employee
replacement costs averaging $10,000. Companies across various sectors, including
manufacturing and aerospace and defense can use this information to evaluate the
administration of their workers' compensation programs.
Corporate Medical Services: Administration Excellence
(PHR-208)
Price:$2,495 Click here to
view online
Effective management of corporate medical services programs is essential to
maintaining low costs. Companies across various industries can use this information to
evaluate the effectiveness of their corporate medical services and occupational medical
programs in order to minimize the costs of these programs.
Benchmarking HR Service Center Processes
(PHR-207)
Price:$2,295 Click here to
view online
Based on an in-depth survey of Human Resources executives at 19 companies, this
research sought to identify top-down and bottom-up benchmarks for efficiency and
productivity HR services. The 65-slide presentation captures staffing, structure, cost and
productivity metrics for 10 critical HR Service Center processes.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 109
Excellence in Leave of Absence Administration
(PHR-206)
Price:$1,295 Click here to
view online
Development of cost-effective leave of absence and FMLA administration with metrics
for program cost and productivity, structure and organization, type and length of leaves,
extent of automation, process cycle time.
Optimizing Human Resources Organizations: Managing
Staffing, Roles and Budgets
(HR-54)
Price:$2,100 Click here to view
online
Structure your human resources organizations to predict growth needs and allocate
staffing and budget resources accordingly.
Achieving Superior Staffing Performance
(HR-56)
Price:$3,468 Click here to
view online
This report takes a hard, data-driven look at improving key performance indicators –
such as time to fill requisitions, offer acceptance rate and new hire time to start – while
fulfilling basic requirements such as workplace diversity.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 110
Best Practices in Career Path Definition and Succession Planning
(HR-50)
Price:$1,994 Click here to view
online
Manage your "corporate benches" to meet company needs with successful career path
and succession planning systems.
Driving Growth Through Recruiting Excellence: Best Practices
in Recruitment and Selection
(HR-52)
Price:$2,088 Click here to
view online
Target rich sources of candidates and implement innovative recruiting techniques to
successfully court highly qualified individuals.
Relocation Excellence: Maintaining Employee Productivity
(HR-53)
Price:$2,088 Click here to
view online
Maintain productivity during periods of transition by managing employee relocation
and redeployment processes.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 111
Achieving HR Administration Excellence – Shared Services,
Outsourcing and Cost Reduction
(HRS-57)
Price:$6,182 Click here to
view online
Research bundle provides a full look at the HR Administration function, with a focus on
HR Service Center administrative processes and management of corporate Leave of
Absence programs. Bundle includes: Free copy of HR-54, 1-year membership to the
HR Best Practice Database, and one 1-hour analyst briefing.
Achieving Excellence in University Recruiting
(HRS-59)
Price:$5,500 Click here to
view online
In this environment, staffing executives who are responsible for university hiring need
to understand their program position relative to other companies through comparing
performance metrics, processes and best practices. This benchmark package is designed
to meet that need. It includes: A rapid custom analysis of your university recruiting
program data; Hiring Top Talent: Best Practices in University Recruiting; Features of
Winning University Recruiting Websites.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 112
EXCELLENCE SERIES
Supply Chain Excellence Series: Improving the Bottom Line
(POPS-217)
Price:$14,740 Click here to
view online
Developed from surveys and interviews of more than 100 supply chain and supply
base executives from top-flight companies and containing more than 300 best
practices, benchmarks, narratives, strategies and tactics for driving supply chain value,
this series is a start-to-finish guide for supply chain excellence. Covered in granular
detail, yet designed as a quick reference, this series can be customized to meet your
supply chain needs.
Market Research Excellence: Research and the Unfair
Competitive Advantage
(SMS-169)
Price:$20,735 Click here to
view online
Best Practices’ Market Research series highlights best practices in market research.
Get extensive insight from over 85 companies in dozens of industries. Learn how
Bayer, Eli Lilly, Merck and Johnson and Johnson optimize market research group
structures, market research performance processes and market research staff.
This offering includes 3 major current reports on market research and intelligence plus
access to our Best Practices Pharma Database.
Clinical Trial Excellence
(OPS-85)
Price:$23,100 Click here to
view online
This Best Practices Benchmarking™ toolkit uncovers how clinical operation leaders
shrink study times, reduce costs, improve study quality, and move development-stage
products more rapidly toward the marketplace. Research metrics, process insights and
executive interviews probe three operations required for high performance: 1)
recruiting high-performing investigators, 2) clinical investigator relationship
management systems, and 3) best practices in communicating the value of clinical
trials to potential investigators.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 113
R&D Quality Assurance
(OPS-95)
Price:$21,100 Click here to
view online
A must-have for all pharmaceutical, biotech and medical device manufacturing
executives, this Best Practices' R&D Quality Assurance bundle tells you everything
you need to know about quality. Topics covered in-depth by this research include:
ASQ auditing certification, utilizing Manufacturing Technical Services (MTS), quality
control efficiency, automation, and streamlining workflow processes.
Pharma Thought Leadership: Be a Thought Leader, Manage
Influential Organizations, Launch a Winner
(SMS-156)
Price:$18,400 Click here to
view online
Best Practices’ Pharma Thought Leadership series examines thought leadership in the
context of patient advocacy while creating effective relationships and global product
launches. This is a virtual how-to guide of preparing the market for product launch by
utilizing professional and advisory relationships while managing global thought
leaders as well as payer influencers. The thought leader management process is clearly
described and examines CRO Partnerships, building brand credibility and productivity
& performance management.
Contact Center Excellence: Developing & Maintaining a World-
Class Contact Center
(CSS-63)
Price:$17,928 Click here to
view online
A must-have for all contact center executives, this series is critical for driving call
center success. Through extensive interviews, benchmark surveys and multiple site
visits, this series highlights the tactics used by some of the world's top companies to
develop and implement efficient and high-quality call centers as well as transition
existing customer service centers into high-sales performers.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 114
EXCELLENCE SERVICES
Medical Affairs Excellence Services
(OPS-1)
Price on
Request Click here to
view online
These excellence services allow executives to gain strategic insight and successful
approaches for competitive performance in medical affairs functions. The study lays
key focus on gauging market attention, utilizing health outcomes, scientific
publications strategy, educating physicians, key opinion leaders, patient advocacy and
clinical developments.
New Product Planning Excellence Services
(SMS-9)
Price on
Request Click here to
view online
These excellence services are specifically designed to provide comprehensive
coverage on effective strategies and tactics in new product planning. Pharmaceutical
executives can use this benchmarking research to learn best practices in New Product
Planning management and discover how they can maximize launch activities in
competitive markets.
Thought Leadership Excellence Services
(SMS-2)
Price on
Request Click here to
view online
These excellence services provide a comprehensive view on current trends, best
practices, bottle necks and key insights into managing thought leader relationships and
optimizing value from KOL management.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 115
Competitive Intelligence Excellence Services
(SMS-4)
Price on
Request Click here to
view online
These services contain valuable material for developing an effective and ethically
compliant Competitive Intelligence function within an organization. Managers and
executives in CI and CI-related groups can use these materials to compare critical
elements of their operations with those of leading firms and competitors.
Pharmaceutical Launch Excellence Services
(SMS-6)
Price on
Request Click here to
view online
These services contain valuable material for each phase of the product launch cycle.
Pharmaceutical executives and directors will find benchmarks useful for optimizing
resources and staff, identifying trends and gaining a better understanding of the
market, which will be beneficial in accomplishing their product launch objectives.
Market Research Excellence Services
(SMS-8)
Price on
Request Click here to
view online
These services contain valuable material for each level of the market research function.
Market Research executives and managers will be able to utilize these insights and
findings to develop high-functioning Market Research organizations.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 116
Pharma Quality Excellence Services
(OPS-2)
Price on
Request Click here to
view online
These services contain valuable material for executives of the pharmaceutical
organization to ensure quality compliance and drive operational efficiency. Executives
will find numerous resource-related issues addressed, while the execution level
managers will be able to create roadmaps and plans for accomplishing their objectives
in key areas.
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 117
Ordering Options
ONLINE
benchmarkingreports.com
PHONE
(919) 403-0251
FAX
(919) 403-0144
Best Practices, LLC 6350 Quadrangle Drive
Suite 200 Chapel Hill, NC 27517
ORDER FORM
I’d like to order the following Best Practice Benchmarking Report(s).
PRODUCT # PUBLICATION TITLE QUANTITY PRICE SUBTOTAL
3 or more reports deduct 10%
Shipping add $22 per report for US, $52 for international
TOTAL
SHIP TO:
Name
Title
Company
Street Address
City/State/Country Zip
Phone Fax
PAYMENT OPTIONS:
Check enclosed payable to “Best Practices, LLC”
Visa MasterCard American Express
Card Number Exp. Date
Authorized Signature
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 118
Best Practices, LLC
BENCHMARKING REPORTS CATALOG LIST * Prices subject to change *
Prod # Human Resources Price
HR-49 Best Practices in Executive Communication $1,200
HR-50 Best Practices in Career Path Definition and Succession Planning $1,994
HR-52 Driving Growth through Recruiting Excellence $2,088
HR-53 Relocation Excellence: Maintaining Employee Productivity $2,088
HR-54 Optimizing Human Resource Organizations: Managing Staffing, Roles and Budgets $2,100
HR-56 Achieving Superior Staffing Performance $3,468
HR-60 U.S. Pharmaceutical Budget and Staffing Excellence: Benchmarking the Resources Required to Drive Productivity and Growth
$9,995
HR-61 Corporate University Excellence: Creating a Robust and Flexible Workforce $825
HR-62 HR Resourcing Excellence Series $13,350
HR-63 Managing Cross-Functional Teams for Pharmaceutical Product Commercialization Excellence $4,015
HRS-1
Effective Policies & Procedures for Managing the Workforce during a Flu-Like Pandemic $1,800
PHR-206 Excellence in Leave of Absence Administration $1,295
PHR-207 Benchmarking HR Service Center Processes $2,295
PHR-208 Corporate Medical Services: Administration Excellence $2,495
PHR-209 Excellence in Workers’ Compensation Program Administration $1,295
PHR-210 Benchmarking Resources and Complexity of the Benefits Functional Area $1,995
PHR-212 Best Practices for Developing Critical Engineering Talent $3,500
PHR-213 Commercial On-Boarding Excellence: Bringing New Employees Up To Productivity Quickly and Effectively $5,885
PHR-214 Best Practices in Developing a Structured Career Path for the Managed Markets Professional $2,500
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 119
Prod # Customer Service Price
CS-50 Managing World-Class Call Centers - Site Visit Findings $2,490
CS-56 Achieving World-class Customer Service - An Integrated Approach $2,490
CS-63 Transforming Contact Centers into High-Performing Sales Channels: Building Service that Sustains Sales $4,938
CS-64 Managing Service to Sales Cultural Transformation $4,718
PCS-208 Benchmarks for Excellence in Account Management $1,362
PCS-209 Call Center Excellence: Customer & Performance Management $3,900
PCS-210 Customer Complaint Resolution Excellence: Capturing Insights to Drive Business Improvements $3,550
PCS-211 Creating a World-Class Call Center in North America’s Current Healthcare Environment: Performance Metrics, Operations, Structures and Trends
$5,000
PCS-212 Building a World-Class Call Center: Performance Metrics, Operations, Structures & Trends at Consumer/OTC Companies
$4,250
PCS-213 Best Practices in Managing Customer Complaint and Resolution Systems at Medical Device Firms $4,800
Prod # Business Operations Price
OP-67 Developing a Balanced Scorecard of Performance Measures $780
OP-68 Best Practices in Resource Allocation $1,179
OP-69 Best Practices in Order Management $2,000
OP-70 Best Practices in Supply Chain Management and Partnerships $1,500
OP-73 M&A Integration Excellence $4,000
OP-78 Optimizing Plant Operations and Maintenance Staffing, Roles and Budgets $1,010
OP-79 Best Practices in Health and Safety Management $1,952
OP-80 Driving Productivity and Minimizing Rework in the Quality Control Laboratory $3,030
OP-82 Optimizing Manufacturing Operations: Structuring for Success $1,121
OP-83 Remanufacturing Operations: Managing Resources and Structure to Streamline Processes $1,121
OP-84 Pharma Technical Services: Structuring for Manufacturing Process Ownership $3,300
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 120
OP-85 Finding and Keeping Top Clinical Investigators: Best Practices in Investigator Recruitment & Retention $4,962
OP-87 Supply Chain Management Best Practices $3,180
OP-88 The Quality Function: Structures, Staffing and Execution $3,445
OP-89 Pharmaceutical Manufacturing: Cost, Staffing & Utilization Metrics $2,600
OP-92 Lean Six Stigma & TQM: Case Studies and Benchmarks for Service and Manufacturing $1,190
OP-93 Bolstering Product Portfolios: Resources, Structure and Process for Effective In-licensing Organizations $3,328
OP-94 Clinical Trial Excellence: The Science & Art of Winning Investigators in a Competitive Marketplace $6,500
OP-95 Optimizing the R&D Quality Organization $2,490
OP-96 Driving Efficiency and Effectiveness in Health & Safety Organizations $3,852
OP-97 Medical Affairs Excellence: Structuring, Aligning and Funding for Global Success $4,725
OP-98 Profitable Partnerships: Developing Excellence in Alliances $5,776
OP-99 Benchmarks for Excellence in Hotel Management: A Best Practices Analysis for the Caribbean Market $1,100
OP-100 Benchmarks for Excellence in Caribbean Retail Financial Services $1,100
OP-101 Budget & Staffing Excellence 2005-2006: Benchmarking the Resources Required to Drive Productivity and Growth $7,995
OP-102 Driving Raw Material and Packaging Material Productivity Excellence $3,687
OP-103 Integrating Quality into Business Systems for High Performance $4,725
OP-104 Building an Effective Regulatory Relationship with the FDA $7,000
OP-105 Clinical Trial Excellence-Toolkit for Winning Investigators in a Competitive Marketplace
$4,254
OP-106 Raising Disease State Awareness: Best Practices in Internal Brand Messaging for New Products $7,200
POP-209 Excellence in Pharmaceutical Contracting & Pricing $1,878
POP-216 Identifying Cost Savings: Metrics for Corporate Financial Services $1,794
POP-217 Managing the Supply Chain: Communicating Value to Key Constituencies $1,320
POP-219 Improving the Quality Function: Driving Organizational Impact and Efficiency $3,834
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 121
POP-220 Corporate Library Services: Benchmarks & Insights for Management Effectiveness $3,095
POP-221 Optimizing Staffing and Resources in the Records & Information Management Field $3,975
POP-222 Credit & Collections Management in the Manufacturing Industry $1,495
POP-223 Ensuring a Successful Product Launch through Effective Process and Authority Roles $3,490
POP-224 M&A Integration Excellence: What Bio-Pharma Companies Need to Know $7,000
POP-225 Pharmaceutical Science Excellence: CMC Activities, Resources and Performance $10,500
POP-226 Product Commercialization Excellence: Preparation and Management of Fixed-dose Combination (FDC) Drug Products
$5,100
POP-227 Best Practices for Valuing Internal Consulting Organizations $3,700
POP-228 Building Best-in-Class Capabilities for Medical Affairs $6,250
POP-229 Best Practices for Internal Communications Regarding Brands & Disease State $7,400
POP-230 Best Practices for Post-Marketing Surveillance of Adverse Events within the U.S. $2,895
POP-231 Best Practices in Building Global Capacity for Corporate Teams $4,200
POP-232 Fixed Dose Combination Products $4,100
POP-233 CRO Bioequivalence Strategies: Performance Metrics, Processes & Trends $3,500
POP-234 Pharma Bioequivalence Strategies: Performance Metrics, Processes & Trends $3,900
POP-235 Corporate Library Services Benchmarks: Key Activities & Resource Levels $2,798
POP-236 Best Practices for Developing World-Class Engineering Talent $4,500
POP-237 Warranty Management Excellence: Measuring Performance through Product Return Data $4,080
POP-238 Clinical Affairs Excellence: Benchmarking Clinical Trial Strategies To Ensure Medical Device Success in a Global Marketplace
$6,000
POP-239 Clinical Affairs Excellence: Benchmarking Clinical Trial Strategies for Pharmaceutical Success in a Global Marketplace
$6,000
POP-240 Regulatory Affairs Excellence: Staffing & Performance in Medical Device Companies $6,500
POP-241 Quality Staffing & Performance: Ensuring Quality & Safety While Managing Cost Effectiveness for Medical Device Companies
$7,000
POP-242 Risk Mitigation Excellence: Innovative Models & Trends in Supporting REMS & RMP Programs $4,450
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 122
POP-243 Internal Communication Excellence: Engaging Middle Management to Align with Senior Leadership and Energize the Front Line
$1,950
POP-244 Best Practices in Crisis Management & Business Continuity for BioPharma Manufacturing and Supply Chain Operations
$6,700
POP-245 Driving Growth & Talent Retention through Pay for Performance $4,500
POP-246 Managing Healthcare Reform: Winning Strategies for Engaging the Government Ecosystem That Shapes Healthcare Policy
$6,500
POP-247 Benchmarking Quality: How Medical Device & Diagnostics Companies Manage Cost Effectiveness while Ensuring Quality & Safety
$5,675
POP-248 Pharmaceutical Library Services: Staffing, Resources and Activities Critical to Corporate Libraries $1,500
POP-249 Building Best-in-Class Medical Affairs Capabilities In India – A Case Study For High-Growth Emerging Markets $2,000
POP-250 Best Practices in Building Your Corporate Value Proposition $2,900
POP-251 Best Practices In Aligning the Medical Affairs Function to Meet Its Role in a Changing Healthcare Environment $7,680
POP-252 The iPad: How MSLs Use It to Deliver Science and Data to HCPs $4,500
POP-253 Creating and Maintaining a Strategic KOL Management and Engagement System $5,200
POP-254 Benchmarks for Corporate Library Services in the Pharmaceutical & Medical Device Industries $2,000
POP-255 Best Practices in Developing Top-Tier Medical Affairs Capabilities, Creating Impact Measures and Improving Globalization
$4,200
POP-256 Medical Affairs’ Role in Ensuring Excellence in Product Launch $5,100
POP-257 Benchmarking Medical Device Quality 2014-15: Managing Cost While Ensuring Quality & Safety $7,500
POP-258 2015 Library Services Benchmarks: Corporate Library Services in the Pharmaceutical & Medical Device Industries $2,750
POP-259 Medical Affairs’ Role in Health Economics & Outcomes Research $5,100
POP-260 Best Practices in Developing Top-Tier Medical Affairs Capabilities within Medical Device Companies $5,100
POP-261 Benchmarking BioPharma Quality and CAPA Processes $6,200
POP-263 Best Practices in Globalizing MSL & Field-Based Medical Specialist Programs $6200
POP-264 Medical Affairs’ Role in Health Economics & Outcomes Research within Oncology $3800
POP-265 Best Practices and the Role of Medical Affairs in Oncology Launch Excellence $4000
POP-266 Best Practices in Medical Education Program Strategy: Establishing the Right Structures, Resources and Activities to Optimize Biopharmaceutical Education Groups
$6,200
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 123
POP-267 Developing Strong Internal Thought Leader Management Capabilities Inside Medical Affairs $5,400
POP-268 Organizing and Aligning Medical Education Roles in the Medical Device Industry: Optimizing the Structure, Resources and Activities to Improve in Medical Education Delivery
$3,300
POP-269 Benchmarking Professional Medical Education Excellence: Structures, Resources and Activities to Optimize Large Biopharmaceutical Education Groups
$6,200
POP-270 REMS Excellence: Models & Trends in Supporting REMS Program Success $3,000
POP-271 Medical Affairs’ Critical Role in Payer Interactions $5,500
POP-272 Benchmarking Regulatory Affairs Staffing & Performance Excellence in Medical Devices $6,800
POP-273 Library Services Benchmarks 2016: Corporate Library Services in the Pharmaceutical Industry $2,750
POP-274 Medical Affairs Launch Excellence: Medical Affairs Role at Launch in Medical Device Companies $4,000
POP-275 Best Practices in Leading Medical Education Programs: Benchmarking Education Program Services, Trends & Effectiveness at Pharmaceutical Companies
$5,200
POP-276 Critical Strategies to Develop Strong Medical Information Groups $3,900
POP-277 Best Practices in Scientific Publications Strategy: Managing Reputation, Clinical Trial Results and Commercial Relevance
$4,900
POP-278 Strategies for Developing Strong Field-Based Medical Teams $5,500
POP-279 Determining Best Practices for Data Dissemination Policies for Global Field Medical Teams $1999
POP-280 Medical Affairs' Role in Patient Engagement Activities $5800
POP-281 Library Services Benchmarks 2017: Corporate Library Services in the Pharmaceutical Industry $2,000
POP-282 Investigator Initiated Trials Management $5,500
POP-283 Benchmarking the Roles and Responsibilities for U.S.-Based Field Medical Team Interactions with Managed Care Customers
$6,000
POP-284 Medical Affairs Strategies to Deliver Value to Payer Groups $5,000
POP-285 Real World Data and Medical Affairs: Best Practices in Maximizing its Use and Producing Results $6,200
POP-286 Deploying the iPad or Android-Based Tablet to Medical Science Liaison Teams: Benchmarking Training and Effectiveness
$4,000
POP-287 Benchmarking Quality in the Biopharmaceutical & Medical Device Sector $10,000
POP-288 Benchmarking Field Medical & Field Outcomes and Pricing KOL Engagement Strategies $2,200
Prod # Sales and Marketing Price
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 124
SM-120 Best Practices in Global Pharmaceutical Launches $7,000
SM-124 Launching Pharmaceutical Megabrands: Best Practices in Marketing Blockbusters $7,962
SM-128 Targeting Pharmaceutical Customers through Market Segmentation $1,554
SM-129 Thought Leader Relationships: Building the Business $5,438
SM-130 Pharmaceutical Speaker Programs: Building the Business $4,219
SM-135 Driving Growth through New Product Planning and Strategic Alliances $5,622
SM-150 Sales Force Management: District Manager Performance Management $2,000
SM-152 Sales Force Management: Sales Force Automation Management $1,000
SM-154 Best Practices in Managing Public Relations $900
SM-156 Patient Advocacy Groups and Professional Organizations: Building Effective Relationships $4,950
SM-157 Managing the Competition: Turning Competitive Intelligence into Strategy $7,502
SM-158 Best Practices in Speaker Training and Development: Driving Pharmaceutical Brand Growth $3,163
SM-159 Best Practices in Pharmaceutical Conventions Management $1,557
SM-160 Pharmaceutical & Diagnostic Companies: Can They Work Together? $2,709
SM-161 Growing Lone Products Into Broad-Based Brands: Best Practices in Trademark Branding and Development $2,798
SM-162 From Genes to Giants: Best Practices in Early-Stage Product Commercialization $5,058
SM-164 Using Institutional Patient Flow Maps to Optimize Psychiatric Treatment $1,892
SM-165 Mapping Patient Flow to Better Manage Hospital Infections and Sepsis $1,891
SM-166 From Breakthrough to Blockbuster: Best Practices in Communicating Clinical Trial Results $5,362
SM-169 Developing the High-Performance Market Research Function $7,949
SM-170 Best Practices in Re-launching Pharmaceutical Products $4,651
SM-171 Pharmaceutical Sales Training: Turning New Hires into Top Performers $4,854
SM-172 Cross-Industry Field Sales Force Excellence $3,615
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 125
SM-173 Pharma Sales Force Effectiveness: Increasing Productivity Through Streamlined Internal Communication $5,015
SM-174 Delivering Maximum Brand Impact Via Pharmaceutical Market Analytics $3,487
SM-175 Building and Sustaining Impactful Competitive Intelligence Organizations $7,995
SM-176 Pharmaceutical New Product Commercialization: Preparing for Market Success $7,795
SM-177 Winning Brand Team Management: Best Practices in Leadership, Work Practices, Structure and Performance Management
$4,115
SM-178 The High Performing Pharmaceutical District Sales Manager: Current Trends & Future Directions $7,895
SM-179 Competitive Intelligence Policies, Ethics and Data Collection: Navigating the Gray Zone $5,352
SM-180 Educating the Market: Creating Value through Support of Continuing Medical Education $6,995
SM-181 Using Public Relations to Launch, Grow and Extend your Brands $6,800
SM-182 Driving Growth Through Planning, Structure and Activities: Best Practices in Pharmaceutical New Product Planning $7,000
SM-183 Understanding Managed Markets: Effective Marketing Research Structures & Activities to Maximize Payers Access & Insights
$4,600
SM-185 Best Practices in Working with Patient Advocacy Groups: Building Effective Relationships $7,500
SM-187 Managed Care Pull-Through Excellence: From Formulary Access to Increased Market Share $7,000
SM-189 Market Research: Impending Challenges And Changes To A Core Pharmaceutical Function $4,500
SM-190 Educating the Market to Support Successful Product Launches in Oncology $6,800
SM-191 Shaping the Marketplace to Support Successful Diabetes Product Launches: Tactics for Educating KOLs, Physicians, Patients and Payers
$7,100
PSM-155 Building Pharmaceutical Blockbusters in a Crowded Market $2,334
PSM-200 Increasing Sales Productivity Through Superior Performance Management $1,891
PSM-202 Pathways to Pharmacy Relations Excellence $1,124
PSM-203 Developing Trademarks for Brand Success $908
PSM-204 Managing Mature Product Promotion $908
PSM-205 Managing Market Planning for New Oncology Products $628
PSM-206 National Sales Directors’ Roles and Responsibilities $795
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 126
PSM-207 District Manager Performance Management: Recruiting, Career Path and Succession Planning $1,798
PSM-209 Coordinating People, Resources and Activities for Sales Team Effectiveness $1,499
PSM-210 Achieving & Sustaining Pharmaceutical Brand Leadership $1,840
PSM-212
Enhancing Brand Performance Through Sales & Marketing Excellence $2,416
PSM-215 Sales Force Effectiveness: Benchmarking the Resources and Structure Required to Service the U.S. Hospital Marketplace
$4,950
PSM-216 Ensuring Brand & Health Safety from Parallel Importation and Counterfeits $1,192
PSM-217 Optimizing Oncology Market Research & Analytics $1,391
PSM-218 Brand Equity and Loyalty Through Oncology Marketing $1,185
PSM-219 Managing Sales Training to Accelerate Speed to Productivity $995
PSM-220 Scientific Publications Strategy: Managing Reputation, Clinical Trial Results and Commercial Relevance $4,900
PSM-221 Best Practices in Designing Effective Brand Teams: Brand Governance and Brand Team Management $3,495
PSM-222 Maintaining a Competitive Edge in Pharmaceutical Public Affairs: Benchmarking the Resources Required to Serve the U.S. Market
$5,800
PSM-223 Educating The Market: Creating Value Through Support of Continuing Medical Education $5,995
PSM-224 Rewarding & Recognizing Top-Performing Sales People $5,995
PSM-225 U.S. Sales Communications Excellence: Resources, Structure and Processes to Optimize Pharmaceutical Sales Communications
$2,495
PSM-226 Pharmaceutical Competitive Intelligence Excellence: Optimizing Data Collection within Approved Guidelines $3,995
PSM-227 Pharmaceutical New Product Commercialization: Preparing for Market Success $4,595
PSM-229 Pharmaceutical New Product Planning: Structure and Activities to Drive Growth and Profitability $9,000
PSM-230 Pharmaceutical Product Launch Evaluation Excellence: Processes & Measures to Evaluate Launch Success $4,500
PSM-231 Public Relations Excellence: Using PR to Launch, Grow and Extend your Brands $8,000
PSM-232 Performance Benchmark: Optimizing Marketing Staff Levels to Drive Growth $3,500
PSM-233 Managed Markets Market Research: Effective Structures & Activities for Gaining Maximum Payer Access & Insights $3,995
PSM-234 Roles, Resourcing and Management of Medical Science Liaisons
$5,765
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 127
PSM-235 Optimizing Key Opinion Leaders Relationships: Best Practices in KOL Management
$4,500
PSM-236 Best Practices in Utilizing Health Outcomes Data $4,000
PSM-237 Serving the Healthcare Needs of Employers: Employer Market Strategies and Tactics $3,395
PSM-238 Best Practices in Recruiting for Medical Education Programs $3,895
PSM-239 Innovations in Patient-Focused Initiatives: Case Studies in Reaching, Engaging and Supporting Patients $4,575
PSM-240 Managed Markets Account Management: Assessing the Performance of Account Executives $4,210
PSM-241 Developing Managed Care Pull-Through Excellence $5,200
PSM-242 Collaborating with Patient Advocacy Groups to Educate the Marketplace $6,500
PSM-243 Shaping the Marketplace to Support Successful Oncology Product Launches: Tactics for Educating KOLs, Physicians, Patients and Payers
$8,000
PSM-244 Performance Benchmark: Optimizing Staff Levels to Drive Growth in Medical Devices $2,700
PSM-245 The Future of Market Research: Challenges And Changes In A Core Pharmaceutical Function $4,100
PSM-246 Educating the Marketplace to Support Successful Diabetes Product Launches $8,000
PSM-247 Trends and Future Directions for the High Performing District Sales Manager: A Comparative View from 2007 and 2009
$6,500
PSM-248 Educating KOLs, Physicians, Patients and Payers to Support Successful Product Launches $8,000
PSM-249 Pharmaceutical New Product Planning: Role and Activities for Medical Affairs $4,600
PSM-251 Corporate Affairs Excellence: Optimizing Group Structure & Operations
$3,000
PSM-252 Government Affairs & Public Policy Excellence: Optimizing Group Structure & Operations
$5,600
PSM-253 Advocacy Excellence: Optimizing Group Structure & Operations
$5,100
PSM-254 Communications Excellence: Optimizing Group Structure & Operations
$8,000
PSM-255 Internal Communications Excellence: Optimizing Group Structure & Operations
$4,900
PSM-256 External Communications Excellence: Optimizing Group Structure & Operations $5,100
PSM-258 Online Patient Support Excellence: Using Brand Website Services to Grow Loyal Customers $3,929
PSM-259 Best Practices for Using Social Media To Drive Business Outcomes $3,500
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 128
PSM-260 Best Practices in Competitive Intelligence: Policies & Guidelines that reduce Corporate Risks $4,000
PSM-261 Success Factors and Failure Points in Biopharmaceutical Product Launches: An Updated Road Map for Strong Market Entry
$8,500
PSM-262 New Product Launch Spend: What It Takes To Win In The U.S. Market $8,000
PSM-263 Professional & Trade Relations Excellence: Optimizing Group Structure & Operations $5,500
PSM-264 Success Factors and Failure Points in Cardiovascular Product Launches $8,500
PSM-265 Market Research Vendor Management Excellence: Evaluating the Use of Exclusive Vendor Partnerships $3,690
PSM-266 Success Factors and Failure Points in Metabolic $8,500
PSM-267 Success Factors and Failure Points in Oncology Product Launches $8,500
PSM-268 Professional Medical Education Excellence: Structures, Resources, Services & Performance Levels to Optimize Pharmaceutical Education Groups
$6,200
PSM-269 Professional Medical Education Excellence: Structures, Resources, Services & Performance Levels to Optimize Medical Device Education Groups
$6,200
PSM-270 Communications Excellence: Tactics Used by Executives to Increase Organizational Effectiveness $4,000
PSM-271 Oncology Global Strategic Marketing: Benchmarking Budget Levels & Service Scope $6,200
PSM-272 Medical Device Marketing Excellence: Optimizing Group Structure and Operations $4,500
PSM-273 Communications Excellence: Tactics Used by BioPharma Executives to Increase Organizational Effectiveness $4,000
PSM-274 Best Practices in B2B Communications: How to Effectively Reach Core Decision-Makers $2,500
PSM-275 Best Practices for Ensuring Internal Communication Excellence: Increase Organizational Effectiveness $2,500
PSM-276 Best Practices in Reaching Busy Executives: How Pharmaceutical and Medical Device Leaders Use and Respond to External Communications
$2,500
PSM-277 Internal Communication Success: Best Practices within the Pharmaceutical Industry to Ensure Organizational Effectiveness
$2,500
PSM-278 Current and Future Trends in Physician E-Sampling: Managing for Superior Sales, Access, Service & Cost Benefits $3,670
PSM-279 Medical Science Liaison Services Excellence: Generating Value for Diverse Customer Groups $6,800
PSM-280 Best Practices in Advancing Customer Marketing: Innovations in Engaging and Communicating with Health Care Providers, Patients, Payers and KOLs
$5,000
PSM-281 Medical Science Liaison Services Excellence: Generating Value for Diverse Customer Groups Within the Medical Device Industry
$4,000
PSM-282 Resource Benchmarks for U.S. Pharmaceutical Managed Care Operations $3,400
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 129
PSM-283 Lifecycle Management Excellence: High-Performing Strategies Used to Maximize Potential of Mature Brands $5,500
PSM-284 From Classroom to Boardroom: Training Can Propel Market Researchers from Order-Takers to Trusted Business Advisors
$6,050
PSM-285 Mastering Digital Marketing Structure & Strategy: Transforming Multi-Channel Marketing $5,175
PSM-286 Professional Medical Education Excellence: Benchmarking Critical Program Trends Transforming the Medical Device and Biopharmaceutical Marketplace
$6,450
PSM-287 HOLs: The New Payer Facilitator: How Health Outcomes Liaisons Navigate Health Care Reform and Create Value Within The Industry
$5,250
PSM-288 Market Research Efficiency Benchmark: Using External Personnel and Automation to Maximize Effectiveness $5,500
PSM-289 Marketing Services Excellence: Driving Costs Down & Effectiveness Up $5,750
PSM-290 Deploying the iPad to Sales & Managed Markets Teams: Training and Effectiveness Benchmark $4,500
PSM-292 Pharmaceutical Sales Training Excellence: Tools, Processes & Resources That Drive Effectiveness $6,075
PSM-293 Best Practices in Launch Optimization: How Promotional Efficiency can be Leveraged to Support Multiple Products & Indications
$5,260
PSM-294 Digital Marketing Excellence: Generating Top Value in an Emerging Healthcare Function $5,500
PSM-295 Best Practices in Leveraging Employee Insights to Produce Cutting-Edge Market Research $4,500
PSM-296
Consumer Marketing Research Innovation: Assessing New Tools, Technologies and Approaches to Understand and Communicate with Consumers
$7,400
PSM-297 Optimizing Global Brand Website Launches $1,985
PSM-298 Best Practices in Expanding a Product Portfolio Without Cannibalizing an Established Pharmaceutical Brand $4,400
PSM-299 Best Practices in Innovating within Market Research to Reach Consumers: How New Tools, Technologies and Approaches Improve Understanding and Communicating with Consumers
$7,600
PSM-300 Innovation in the Pharma Industry: Market Research Tools, Technologies and Approaches to Improve Consumer Interactions
$6,800
PSM-301 Best Practices in Expanding a Medical Device Product Portfolio Without Cannibalizing an Established Brand $3,900
PSM-302 How Successful Companies Create and Develop a High-Value CI Function to Drive Better Business Decisions $6,000
PSM-303 Pharma Social Media Listening: Benchmarking Innovative Practices in the Healthcare Industry $4,150
PSM-304 Increasing Market Access through Innovative Payer Market Research: Assessing New Tools & Technologies to Gain Insight into Payer Decision Making
$6,500
PSM-305 Deploying the iPad or Android-Based Tablet to Managed Markets Teams: Benchmarking Training and Effectiveness $4,500
PSM-306 Patient-Focused Marketing: Engagement Milestones Along the Patient Journey $8,300
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 130
PSM-307 Patient-Focused Support: How Government Affairs & Public Policy Groups Support the Patient Journey $2,500
PSM-308 Forging Deep Insights to Grow the Business: How Market Research Organizations Optimize the Mix of Tracking Research and Insight-Oriented Research
$3,800
PSM-309 Pharma Digital Marketing Innovation: Service, Measurement & Investment Trends to Maximize Customer Impact $6,950
PSM-310 Analytics Excellence: Current & Future Trends for Big Data Utilization in Pharma $7,000
PSM-311 Big Data in Pharma: Current & Future Trends for Big Data Utilization Across Medical, Commercial and HEOR Functions
$7,500
PSM-312 Optimizing the Managed Markets Function: Roles, Structures, Resources and Activities $5,100
PSM-313 Patient Support Excellence: Structure, Activities and Resource Levels to Ensure Patient-Centric Products and Services
$7,100
PSM-314 Reshaping Commercial Models to Serve ACOs, IDNs & Emerging Provider Networks $7,300
PSM-315 Big Data in Pharma: Current & Future Trends for Big Data Utilization Across Commercial Function $5,000
PSM-316 Big Data in Pharma: Current & Future Trends for Big Data Utilization Across Medical Affairs Functions $5,000
PSM-317 Big Data in Pharma: Current & Future Trends for Big Data Utilization Across the Health Outcomes Research Function $5,000
PSM-318 Developing High-Impact Communication Forms to Brief Senior Leaders: Optimizing Competitive Assessment & Data Disclosure Summaries
$3,900
PSM-319 Benchmarking Advisory Board Management At Large Pharmaceutical & Medical Device Organizations $4,400
PSM-320 Benchmarking Advisory Board Management At Mid-Sized Pharmaceutical & Medical Device Organizations $4,400
PSM-321 Benchmarking Advisory Board Management At Small Pharmaceutical & Medical Device Organizations $4,400
PSM-322 Launching A Specialty-Care Blockbuster Franchise in Hepatitis C: How Sovaldi & Harvoni Rewrote New Product Launch History
$2,500
PSM-323 Enabling Marketing Insights and Superior Competitiveness Through Faster Market Research Approvals $7,000
PSM-324 Key Trends & Innovative Activities in Biopharma Digital Marketing $5,000
PSM-325 Best-in-Class Pharma Digital Marketing Performance: Core Services, Speed, Spend & Structure $5,000
PSM-326 Winning Necessary Resources for a Successful Product Launch $9,500
PSM-327 Finding & Showcasing Digital Impact: ROI, Performance Metrics, Launch & Maximizing Digital Performance $5,000
PSM-328 Disease Awareness Program Excellence: Structure, Activities & Resources Needed for Effective Pipeline Support $6,200
PSM-329 New & Effective Front-Line Management Training Practices to Optimize Performance & Grow Accountability at Launch $5,400
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 131
PSM-330 Collaborating with Patient Advocacy Groups to Educate the Marketplace $4,000
PSM-331 Best Practices in Global Branding for New Products: Creating an Effective Global Brand for New Products and Ensuring Alignment across Geographies and Affiliates
$5,000
PSM-332 Optimizing Biopharma Digital Marketing: Insights to Improve Digital ROI, Performance Measurement, Field Force Support & Mobile Engagement
$4,400
PSM-333 Pharmaceutical New Product Planning Excellence: Structure & Activities that Drive Profitability & Growth $8,000
PSM-334 Growing Biopharma Digital Marketing Impact: Digitizing Launch, Developing Talent and Optimizing Service Alignment $4,450
PSM-335 Competitive Intelligence Excellence Benchmark: Creating a High-Value CI Function to Drive Better Business Decisions
$6,000
PSM-336 Assessing the Use of CSOs vs. Internal Hires $2,800
PSM-337 Digital Innovation Path: Trends in Healthcare Digital Marketing Innovation, Customer Engagement, Investment and Approvals
$4,400
PSM-338 Best Practices in Managing Board Meetings in the Global Market $4000
PSM-339 Marketer Career Path Excellence: Best Practices for Training and Developing High-Impact Healthcare Marketers $6,500
PSM-340 Market Research Vendor Excellence: Exclusive Vendor Management $3,300
PSM-341 What it Takes to Successfully Launch an Oncology Product in the U.S. Marketplace $10,000
PSM-342 Soliris: Translating Groundbreaking Science into a Successful Orphan Drug $2,500
PSM-343 Forge Top-Tier Biopharma Digital Strategy & Experience $5,500
PSM-344 Medical Device Sales Excellence: Training Field Professionals to Deliver Value-Based Solutions to Today's Customers
$5,400
PSM-345 Shaping an Impactful Global Marketing Organization in Measurement and Instrumentation Sector $3,000
Prod # EXCELLENCE SERIES Price
CSS-63 Contact Center Excellence: Developing & Maintaining a World-Class Contact Center $17,928
HRS-57
Achieving HR Administration Excellence – Shared Services, Outsourcing and Cost Reduction $6,182
HRS-59 Achieving Excellence in University Recruiting $5,500
OPS-85 Clinical Trial Excellence $23,100
OPS-95 R&D Quality Assurance $21,100
POPS-217 Supply Chain Excellence Series: Improving the Bottom Line $14,740
Benchmarking Reports Catalog
http://www.best-in-class.com/Reports 132
SMS-156 Pharma Thought Leadership: Be a Thought Leader, Manage Influential Organizations, Launch a Winner $18,400
SMS-169 Market Research Excellence: Research and the Unfair Competitive Advantage $20,735
Prod # EXCELLENCE SERVICES Price
OPS-1 Medical Affairs Excellence Services Price on Request
OPS-2 Pharma Quality Excellence Services Price on Request
SMS-2 Thought Leadership Excellence Services Price on Request
SMS-4
Competitive Intelligence Excellence Services Price on Request
SMS-6 Pharmaceutical Launch Excellence Services Price on Request
SMS-8 Market Research Excellence Services Price on Request
SMS-9 New Product Planning Excellence Services Price on Request