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www.aquabench.de Benchmarking Learning from the best European benchmarking experiences in the water sector Filip Bertzbach Brussels, November 17, 2015
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Page 1: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

www.aquabench.de

Benchmarking – Learning from the best European benchmarking experiences in the water sector

Filip Bertzbach

Brussels, November 17, 2015

Page 2: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 2 www.aquabench.de

aquabench - from the industry, for the industry

• Founded by 11 leading German and

Swiss operators with benchmarking

experience since 1996

• More than 800 voluntary participants

• Around 25 continuous benchmarking

projects for the whole water cycle

• Supporting benchmarking in Arab

countries, Belgium, France, Peru, Poland

• Member of

• ISO TC 224 “Water services”

• IWA Specialist Group “Benchmarking

and Performance Assessment”

• EIP Action Group „Benchmarking of

the Future“

• German Technical working groups

Page 3: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 3 www.aquabench.de

Discussion on benchmarking and transparency in

European water sector

Page 4: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 4 www.aquabench.de

Are Benchmarking and transparency compatible?

Benchmarking is a management tool

Link does exist already in the sector

Tools need to be combined meaningfully

Page 5: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 5 www.aquabench.de

Benchmarking in the water sector – a clearly defined

management tool for improvement

DVGW, DWA

20081

IWA

20112

ISO 24523 draft

20153

1DVGW, DWA (2008) (German technical standards), 2Cabrera et al. (2011) (International manual for benchmarking projects) 3ISO-Draft

Page 6: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 6 www.aquabench.de

Industry based benchmarking initiatives in Europe and

its succes factors

• Clear ownership

• Learning not ranking

• Focus

• Communication

• Confidentiality

Non-exhaustive list of national continuous benchmarking initiatives initiated by industry associations: Austria ÖAWV), Balkan and Ukraine (Water Danube

Initiative), Belgium (Aquaflanders), Denmark (DANVA), France (FNCCR), Germany (various), Netherlands (Rioned, Vewin), Rumania (ARA), Scandinavia (Six-

Cities group), Switzerland (SVGW)… Additionally European Benchmarking Cooperation (EBC) has participants from allmost all European countries.

Page 7: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 7 www.aquabench.de

Participants who derived

changes of operation Other participants

Ownership - Who takes decisions on results?

Source: Example of Performance indicator in benchmarking sewer operation of aquabench, Germany

Share of

cleaned

sewers

p.a. [%]

Page 8: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 8 www.aquabench.de

Sustain-

ability

Customer

Relia-

bility

Efficiency

Quality

Learning not ranking - utilities have to

balance different goals

Staff analysis

Cost analysis

Finance of investment

Water losses

Quality of supply

Failures

Catchment protection

Social sustainability

Economic sustainability

Ressource consumption

Quality of service

Customer information

Complaints

Reliability of supply

Resources utilisation

Treatment utilisation

… …

… Source (adapted): Schulz, Goebel „Balanced Score Card at Emschergenossenschaft / Lippeverband“

Ofwat (2012):,„Regulatory compliance – a proportionate and targeted approach a consultation”, London.

Page 9: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 9 www.aquabench.de

More focus means more actions

Level of detail

Performance

assessment

Performance

improvement

Utility

Function

Process

Task Identifi-

ability of

causes +

actions

Source: IWA 2011 and ISO/DIS 24523 „Guidelines for benchmarking of water utilities” (Draft);

Bertzbach, F., Moeller, K., Nothhaft, S., Waidelich, P., Schulz, A (2012), “15 years of voluntary benchmarking – how it supports the

modernisation strategy of the German water sector“, Water Utility Management International, December 2012

Page 10: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 10 www.aquabench.de

Communication - benchmarking is more than metrics

Facilitate data collection efforts

(manuals, software, support-desk)

Explain the results in reports,

presentations and workshops

Exchange experiences in

workshops and on-site visits

Find and communicate

solutions (Best practice

databases) Source: Cabrera et al (2008), Performance Assessment of Urban Infrastructure Systems

Page 11: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 11 www.aquabench.de

Are Benchmarking and transparency compatible?

Benchmarking is a management tool

Link does exist already in the sector

Tools need to be combined meaningfully

Page 12: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 12 www.aquabench.de

Various communication tools are already linked with

benchmarking initiatives

Page 13: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 13 www.aquabench.de

Example on European level - Initiative of EEA to publish

set of core indicators (2014)

Source: http://projects.eionet.europa.eu/wise-tg/library/thematic-issues/water-utilities-resource-efficiency/european-water-utility-expert-meeting-13-14.12.2012-copenhagen/

Page 14: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 14 www.aquabench.de

Example on national level - German “Profil of the water

sector”, Danish “Water in figures”

Source: http://de.dwa.de/profile_of_the_german_water_Sector.html

http://reader.livedition.dk/danva/150//

Page 15: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 15 www.aquabench.de

Example on regional level – Reports of German Federal

states

Source: https://www.bdew.de/internet.nsf/id/EFA98EDFC327911BC1257A47004B7C62/$file/120726_2_Auflage_BDEW_Wasser_Benchmarking_Broschuere_dt.pdf/

Page 16: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 16 www.aquabench.de

(New) examples on local level

App of Portugues Regulator (ERSAR)

on key information about water and

waste services in each of the 278

Portuguese mainland municipalities

(since 2014)

Tariff-information sheets used in

Rhineland-Palatine, Germany

(since 2012)

Source: http://www.ersar.pt/website/viewcontent.aspx?name=appERSAR

http://wasser.rlp.de/servlet/is/8646/

Page 17: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 17 www.aquabench.de

Are Benchmarking and transparency compatible?

Benchmarking is a management tool

Link does exist already in the sector

Tools need to be combined meaningfully

Page 18: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 18 www.aquabench.de

E.G. Tariffs – Does publishing tariffs on international

level empower citizens?

Source: https://tariffs.ib-net.org/Compare?page=4&offset=30

Page 19: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 19 www.aquabench.de

Why? On which level? For whom? What information?

Open or confidential?

Source:

http://www.salga.org.za/documents/download/app/webroot/assets/files/Research_Results/MBI2013AnnualReport_final3_6_2014%20(3).pdf

http://www.wasserbenchmarking-rp.de/27.projektmaterialien-dokumente.html

Page 20: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 20 www.aquabench.de

Local information via internet or tariff bill: Household

size, cost allocation and context information

Page 21: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 21 www.aquabench.de

Different costs – according to different households

Page 22: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 22 www.aquabench.de

Cost allocation according to benchmarking data

Page 23: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 23 www.aquabench.de

Additional information is given in internal „Tariff-

Benchmarking“

60

70

80

90

100

110

120

130

140

150

0,00

1,00

2,00

3,00

4,00

5,00

6,00

7,00

8,00

7016

%

EU

R/m

³

Abgabenbereinigte Umsatzerlöse Öffentliche Abgaben

Erträge Auflösung Ertragszuschüsse Erträge Auflösung Fördermittel und Zuschüsse

Aufwandsdeckungsgrad

Utility

Revenues (without Transfers)

Public Transfer and Subvention

Cost recovery

Public levies

(Private) subsidies

Page 24: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 24 www.aquabench.de

Participants are proud of such benchmarking activities

Page 25: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 25 www.aquabench.de

Benchmarking and transparency - possible way forward

Support or participate in industry based benchmarking

Complete picture of existing tools

Combine (existing) tools meaningfully (and define goals of communication)

Page 26: Benchmarking Learning from the best - Europa Industries/Library... · Benchmarking – Learning from the best ...  ... Additional information is given in internal ...

30.11.2015 / Page 26 www.aquabench.de

International search for best practices - invitation

• Invitation to practice:

• Clear ownership

• Learning not ranking

• Focus

• Communication

• Confidentiality

• Benchmarking Wastewater treatment

plants (start in 2016)